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Author Topic: Service turn around time  (Read 212 times)

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Offline Cen Cal Drywall

  • Posts: 2
Service turn around time
« on: Yesterday at 03:37 PM »
Sent a Planex LHS225 for service, festool received it 7/13/18. Just wondering how long before we would get it back. We are in Ca.

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Offline TylerC

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 1034
Re: Service turn around time
« Reply #1 on: Yesterday at 03:44 PM »
On average tools are in and out of our building within 2 business days. That's an average, so some tools will take a bit longer. If you don't hear anything in the next few days, please reach out to me, and I'll see if I can get an update for you.

Offline Geoffrey

  • Posts: 4
Re: Service turn around time
« Reply #2 on: Today at 11:19 AM »
A couple months ago, I sent in my TS-55 track saw. I sent it in on a Friday, Festool received it, emailed me an estimate, and did the work in one day, and I had it back in my hands the following Friday. I was very happy with the one-week (including shipping both ways) turnaround time.