Having trouble with your Festool power tool? Well, we're here to help you. Before posting to the forum, give us a chance to diagnose and resolve your issue. In the U.S. and Canada, call us toll-free at 888-337-8600 on Monday-Friday between 8a-5p EST or contact us via email at service@festoolusa.com. For other countries, please visit http://www.festool.com for contact information for your local Festool service department.

Author Topic: Cordless drill order  (Read 2150 times)

0 Members and 1 Guest are viewing this topic.

Online justaguy

  • Posts: 182
Cordless drill order
« on: November 22, 2016, 11:59 AM »
I purchased a cordless drill from an online authorized dealer. The tool arrived yesterday. The outside of the systainer was pretty dusty/dirty. I assumed it was from sitting in a warehouse. I opened up the systainer and found one of the chucks mounted on the drill, the BH60 inserted in that chuck and the Philips bit in the holder looks to have driven a couple of screws. In addition, there is no warranty registration card in the systainer.

I think I have received a drill that was returned. In the unlikely event that I keep this tool what will happen if I try to register it for warranty and it's been previously registered by somebody else? What are dealers supposed to do with tools returned?  Are the dealers allowed to sell them again as new?


Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Offline Davej

  • Posts: 630
Re: Cordless drill order
« Reply #1 on: November 22, 2016, 12:25 PM »
Send it back it's probably an ex display item .
Check the serial numbers with Festool to see if it's been registered.
Dave
I dont mind growing old but i refuse to grow up

Offline TylerC

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 1047
Re: Cordless drill order
« Reply #2 on: November 22, 2016, 12:32 PM »
Your best bet is to contact the dealer. You're still within your 30-day return window, so you should be able to swap it for a new one -- regardless of whether yours was already returned once or not. (As @Davej said, it could have been a display model. Who knows.)

As for the registration, I wouldn't worry about it. If you want to keep the one that you have now, I can double check to make sure that it hasn't been registered already.

When customers return tools, dealers can choose to resell that item if they believe that it's still in new/unused condition. Otherwise, the dealer can swap it out with us for a new one. Because there are a wide variety of returned tools ("bought it yesterday, returned it without even opening it" vs. "used it pretty hard for 29 days before returning it"), it doesn't make sense for dealers to swap every tool.

Keep me in the loop on this if you need anything else.

Offline jimbo51

  • Posts: 432
Re: Cordless drill order
« Reply #3 on: November 22, 2016, 01:42 PM »
Festool dealers can sell used tools as new. Wow. I think that is illegal in some parts of the US.

This really makes the Festool brand shine even brighter.

This is a common complaint about some large camera dealers. I did not know it applied to Festool as well. I am glad I can buy a new Festool at my local Woodcraft and carefully examine it to make sure it is truly in "as new" condition and do not have to hassle with returning a used tool that was sold as new.

Offline TylerC

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 1047
Re: Cordless drill order
« Reply #4 on: November 22, 2016, 02:20 PM »
Festool dealers can sell used tools as new. Wow. I think that is illegal in some parts of the US.

Let's be careful not to conflate "returned" with "used" -- or that all returned items are the same. Putting certain returned items back on the shelves is pretty common.

Online justaguy

  • Posts: 182
Re: Cordless drill order
« Reply #5 on: November 22, 2016, 04:52 PM »
Thanks for the quick reply and answers to my questions.

Offline TomE

  • Posts: 131
Re: Cordless drill order
« Reply #6 on: November 22, 2016, 11:40 PM »
I carefully mark troublesome/defective goods that I return to the big box stores and I've actually seen the marked item put back on the shelves later on.

While it may not be a policy to resell damaged, defective or used items, it is easily circumvented by unknowing stockers or local mismanagement.

There are also consumer types that purchase for one time use that carefully repackage items to return for full refund that can also dupe the vendors with the 'unused' wrong item excuses.



Offline Holmz

  • Posts: 4010
Re: Cordless drill order
« Reply #7 on: November 23, 2016, 03:17 AM »
If a Phillip's bit was in there, then is was consummated.

Offline Rip Van Winkle

  • Posts: 301
Re: Cordless drill order
« Reply #8 on: November 23, 2016, 04:01 AM »
Festool dealers can sell used tools as new. Wow. I think that is illegal in some parts of the US.

Let's be careful not to conflate "returned" with "used" -- or that all returned items are the same. Putting certain returned items back on the shelves is pretty common.

Legally in some states and municipalities, once an item has been sold, and leaves the retail location, the item is considered used, whether the packsge has been openned or not, since the retailer has no knowledge of what happenned to the item once it left the retaillers location.

I know it's common for some retaillers, especially of high end items, to have "new" items that are used as didplays, or openned so a customer can look at thr item. It's not also uncommon to examine an item that "wasn't used" and then reshelf the item as new, but it's not legal everywhere to do so.