Having trouble with your Festool power tool? Well, we're here to help you. Before posting to the forum, give us a chance to diagnose and resolve your issue. In the U.S. and Canada, call us toll-free at 888-337-8600 on Monday-Friday between 8a-5p EST or contact us via email at service@festoolusa.com. For other countries, please visit http://www.festool.com for contact information for your local Festool service department.

Author Topic: Festool parts in Canada  (Read 1486 times)

0 Members and 1 Guest are viewing this topic.

Offline Oldwood

  • Posts: 334
  • Alberta, Canada
Festool parts in Canada
« on: September 27, 2017, 11:22 AM »
How do you order parts for festool in Canada? The festool Canada website gives  a phone number to Festool USA and they say they don't deal with Canada. They gave me a phone number that I called and got a voicemail box. Left a message got no call back. How the heck do you get to talk to a human being about getting parts in Canada? I need to at least get an answer on how long it will take to get a part so I can decide what my next move is.
Real knowledge is to know the extent of one's ignorance.
Confucius

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Offline mopo

  • Posts: 17
Re: Festool parts in Canada
« Reply #1 on: September 27, 2017, 01:03 PM »
If you have the part number Lee Valley can order the part for you. Other Festool dealers in Canada may be able to order for you as well.

Offline Festool USA

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 8395
    • Festool USA
Re: Festool parts in Canada
« Reply #2 on: September 27, 2017, 02:39 PM »
I spoke with your Inside Sales team, and it sounds like they got you connected with the right person. Sorry for the miscommunication. Let us know if you need anything else.

(Tyler)

Offline Oldwood

  • Posts: 334
  • Alberta, Canada
Re: Festool parts in Canada
« Reply #3 on: September 27, 2017, 07:26 PM »
Hi,

Yes I finally got in touch with someone and got it sorted out. Strange there is no email address or phone number on the Festool Canada site that will allow you to contact a Canadian service or parts department. I called the number listed on the site thinking I would get a Canadian service center and went through the process of ordering the part until they asked for my Zip code? It was then I discovered I was not speaking with the Canadian service department even though I got the number from the Festool Canada service website.

Thanks,
Gerry
Real knowledge is to know the extent of one's ignorance.
Confucius

Offline BMAC

  • Posts: 160
  • BMAC Construction & Consulting Ltd.
Re: Festool parts in Canada
« Reply #4 on: September 27, 2017, 09:48 PM »
@Oldwood

I'm from Alberta as well (Langdon) and I'm curious what phone number from Canada you were successful in ordering parts from?

I dropped my Pro V sander off the workbench a few month ago and the removable plastic edge guard broke into several pieces and I'd like to order a new guard. Lee Valley is one option, but sometimes the Festool "expert" is not on shift when I've asked Festool related questions.

Thanks Oldwood
Bruce
BMAC Construction & Consulting Ltd.

Support services for the Fire and Flood Restoration Industry. Specializing in custom cabinetry restoration and millwork.

Offline Oldwood

  • Posts: 334
  • Alberta, Canada
Re: Festool parts in Canada
« Reply #5 on: September 27, 2017, 09:55 PM »
Hi Bruce,

The number is 613-363-0169 I spoke to Dominic. He was very helpful.

Good luck with it.
Gerry

Real knowledge is to know the extent of one's ignorance.
Confucius

Offline BMAC

  • Posts: 160
  • BMAC Construction & Consulting Ltd.
Re: Festool parts in Canada
« Reply #6 on: September 29, 2017, 08:52 PM »
Thank you Gerry!
Bruce
BMAC Construction & Consulting Ltd.

Support services for the Fire and Flood Restoration Industry. Specializing in custom cabinetry restoration and millwork.