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Author Topic: Festool Recon Kapex purchase  (Read 8200 times)

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Offline glass1

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Re: Festool Recon Kapex purchase
« Reply #60 on: December 08, 2017, 06:27 AM »
If I bought a reconditioned tool from the manufacturer that was 7 years old I would expect there to be a new motor in it, especially a tool like a vacuum.

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Offline SRSemenza

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Re: Festool Recon Kapex purchase
« Reply #61 on: December 08, 2017, 09:05 AM »
Not so sure that just because a tool is however many years old that it has actually been in use for that time period. Maybe just been sitting in the warehouse after a return. Maybe , maybe not.

I don't know really but it's a possibility.

Seth

Offline Jaybolishes

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Re: Festool Recon Kapex purchase
« Reply #62 on: December 08, 2017, 09:47 AM »
Johnhend, before the newest recon tool sale format, there was a list of the tools offered and next to each tool was the  discount percentage offered between 10%-35%.  The tools marked down 35% had visible signs of use. The tools at 10% discount had practically no signs of use. I bought 5 tools from the old format and I can guarantee that the tools with higher mark down looked used with minor scratches and the 10% marked tools looked unused. I do not think festool would have changed this methodology.  So these tools are not all  apples to apples in any way. Clearly your tool must have been in better shape than the one you are griping about. 

Offline ChuckM

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Re: Festool Recon Kapex purchase
« Reply #63 on: December 08, 2017, 10:04 AM »
I said earlier in the thread that I wouldn't buy any non-new tools without seeing a picture...with one exception: unless they come from Lee Valley. To prove my point, here are two images showing the manufacture second (a small bevel-up smooth plane from the Cyber Monday sale) that I picked up yesterday from the store.

The effective discount was slightly more than 25% ($268 vs $199.50 all Cdn).

The only blemish on the plane is seen on the edge of the wing. Everything else is new including the PM-V11 blade, box, etc.

Even though it was a sale event, they set the standards high (without promising anything in public) and over delivered it. Their brand (Veritas) and reputation (Lee Valley) are carefully developed, expanded and protected.

Festool should learn from this recon sale and evaluate what went wrong and rethink if it is worth dumping the excess stock in a manner that hurts its core brand reputation. I, for one, won't participate in any recon sale without the benefit of pictures even if it is available to Canadians. I hate hit or miss in my woodwork, or in my acquisitions.
« Last Edit: December 08, 2017, 10:23 AM by ChuckM »

Offline Cheese

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Re: Festool Recon Kapex purchase
« Reply #64 on: December 08, 2017, 10:06 AM »
Not so sure that just because a tool is however many years old that it has actually been in use for that time period. Maybe just been sitting in the warehouse after a return. Maybe , maybe not.

I don't know really but it's a possibility.

Seth

I'm with Seth on this one...my recon MFK, even though 9 years old, has certainly not been in use for the last 9 years. It arrived spotless except for a little sawdust in the collet area, meaning just specks of sawdust. And even though it was in an old style Systainer, the Systainer itself was absolutely mint with no marks/scratches on the inside or outside.

I just think the MFK was returned, checked out by the Service Tech's, put on a shelf and forgotten. I know that sounds strange and maybe it speaks volumes on Festool's command over inventory control  [eek], but I don't have a better explanation that makes more sense.  [big grin]

Offline glass1

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Re: Festool Recon Kapex purchase
« Reply #65 on: December 08, 2017, 10:14 AM »
That’s some good Kool  aid. Come on a 7 year old vacuum for virtually full price. I recently bought a ct33 from my local dealer. It sat unused it the store. Paid $150.

Offline ChuckM

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Re: Festool Recon Kapex purchase
« Reply #66 on: December 08, 2017, 11:13 AM »
I wouldn't buy a 3 or 7 or 9 year old UNUSED car, TV, computer, phone, etc for 25% off current new price ever (let alone a USED one).


Agreed. Best Buy, Staples, etc. regularly discount NEW items/stock at more than 25%, and often I am still not tempted, because I know on sale events, they offer even deeper discounts.

Offline Brice Burrell

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Re: Festool Recon Kapex purchase
« Reply #67 on: December 08, 2017, 11:59 AM »
I just think the MFK was returned, checked out by the Service Tech's, put on a shelf and forgotten. I know that sounds strange and maybe it speaks volumes on Festool's command over inventory control  [eek], but I don't have a better explanation that makes more sense.  [big grin]

Its also possible that it was stock that a retail sold back to Festool when they stopped selling the line.
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Offline Cheese

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Re: Festool Recon Kapex purchase
« Reply #68 on: December 08, 2017, 12:11 PM »
Its also possible that it was stock that a retail sold back to Festool when they stopped selling the line.

Good point Brice...never thought of that.  [tongue]

Offline glass1

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Re: Festool Recon Kapex purchase
« Reply #69 on: December 08, 2017, 02:21 PM »
Or maybe the motor is replaced. Just think of all those out of warranty Festools returned to be repaired but that cost more to repair than to buy new. Bingo

Offline SRSemenza

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Re: Festool Recon Kapex purchase
« Reply #70 on: December 08, 2017, 02:45 PM »
Yes, there are quite a few possibilities other than the tool having been in actual use for the number of years. 

Seth

Online kevinculle

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Re: Festool Recon Kapex purchase
« Reply #71 on: December 08, 2017, 02:57 PM »
OTOH if Festool offers a tool as a recon and someone pays the asking price then that's what it's worth...to them anyway.

Offline mikeomalley

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Re: Festool Recon Kapex purchase
« Reply #72 on: December 08, 2017, 03:22 PM »
Kevin, Totally agree!


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Offline ChuckM

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Re: Festool Recon Kapex purchase
« Reply #73 on: December 08, 2017, 03:24 PM »
OTOH if Festool offers a tool as a recon and someone pays the asking price then that's what it's worth...to them anyway.

Only partially true, because at least one post here is about a recon dust extractor that the buyer does not feel meeting his expectation.

Offline Alex

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Re: Festool Recon Kapex purchase
« Reply #74 on: December 08, 2017, 03:55 PM »
OTOH if Festool offers a tool as a recon and someone pays the asking price then that's what it's worth...to them anyway.

I'd say that's true with normal sales where you know you can expect a new tool.

The recon sales are an exception because you can not be entirely sure of the condition of the tool you get, it is bit of a gamble. And when taking part in this gamble, a buyer relies on the word and reputation of a company like Festool that it will be worth it. Turns out that isn't always the case.

Offline promark747

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Re: Festool Recon Kapex purchase
« Reply #75 on: December 08, 2017, 04:09 PM »
Well, after reading this post regarding Recon FT, I am kinda getting nervous as I am expecting my CT36 vacuum.....  I sure hope it to be in better condition then what the picture showed I paid $567+tax.  Thank you for the blue box screenshot that was posted, I do not see this either on my Mac or IPad.  Will get you feedback on my opening the box.


Just got my CT36. Good to report that it came complete and relatively “clean” however a little quality control, even on reconditioned tools wouldn’t hurt the brand of high end tools.  Found some dust all over but for the price I am not worried and used the vacuum to clean the vacuum ironically. The date of manufacturing is stated as 05/14

Is that how it was shipped?  (No packing material?)  If so, it's a miracle it got there unscathed.

Online Peter Halle

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Re: Festool Recon Kapex purchase
« Reply #76 on: December 08, 2017, 04:21 PM »
The training centers are also moving their old tools out and new tools in.  Who knows, maybe the same thing is happening with Sales Managers.  You might be getting a Sedge used and approved tool and don't know it.  Perhaps an autograph would raise the price?   [big grin]

Peter

Offline ChuckM

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Re: Festool Recon Kapex purchase
« Reply #77 on: December 08, 2017, 04:58 PM »
You might be getting a Sedge used and approved tool and don't know it.  Perhaps an autograph would raise the price?   [big grin]

Peter

Such items, if any, should be identified and tagged as such and auctioned off, may I suggest, instead of being in the mix of recon sale, which is usually of no collectable value.  [big grin] [big grin] [big grin]
« Last Edit: December 08, 2017, 05:01 PM by ChuckM »

Offline antss

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Re: Festool Recon Kapex purchase
« Reply #78 on: December 08, 2017, 05:18 PM »
Quote
Only partially true, because at least one post here is about a recon dust extractor that the buyer does not feel meeting his expectation.

I don't think buyers remorse is going to garner much sympathy. 

Offline ChuckM

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Re: Festool Recon Kapex purchase
« Reply #79 on: December 08, 2017, 05:32 PM »
Quote
Only partially true, because at least one post here is about a recon dust extractor that the buyer does not feel meeting his expectation.

I don't think buyers remorse is going to garner much sympathy.

I disagree that the dust extractor example is a case of buyer's remorse.

If I know what I am buying including its condition and regret over the purchase, then it is buyer's remorse. But if I agreed to pay $xxx for something from a reputable vendor and received something different from my reasonable expectations, then the asking price I paid would not be what it's worth.

Offline antss

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Re: Festool Recon Kapex purchase
« Reply #80 on: December 08, 2017, 06:03 PM »
I disagree too.  Shipping damage happens. 

I've gotten brand new gear from Shane that has shown up on my doorstep broken.  Sure, it didn't meet my expectations - I don't expect stuff to arrive broke to me even though I know it happens to other people.   ::)

From that perspective , I can never be satisfied because we cannot wind back time and do it over where I get an unbroken saw the first time.  Don't worry Shane, y'all took care of everything lickity split and I'm very happy.

Festool isn't a retailer , and they don't want to be as far as I know. They have neither the culture nor the desire to be a retailer. So comparisons to Lee Valley aren't really fair or accurate.

Once that vacuum has a new hose garage it clearly meets the description of what festool said one might receive in the sale.   That a customer rolled the dice for 25% off thinking they'd get a 'New" tool and then didn't - then feel their "expectations" weren't met is clearly unreasonable to me.     Others may feel differently and are entitled to their opinions too.

Offline ChuckM

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Re: Festool Recon Kapex purchase
« Reply #81 on: December 08, 2017, 06:29 PM »
I disagree too.  Shipping damage happens. 



I think we can only agree to disagree here because we have different vendor expectations as well as purchase experiences. Woodworkers are never known to be a homogeneous group of consumers.

Also, never have I intended to compare Festool to Lee Valley Tools; they both have different corporate cultures, business strategies, customer bases, etc. I am only relaying to my Lee Valley purchase experience, one that I will benchmark my other sales/purchase experience against. And I certainly have not suggested that that is the benchmark other people should use or follow.

Offline Jurgen W

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Re: Festool Recon Kapex purchase
« Reply #82 on: December 08, 2017, 08:56 PM »
Yes,

I took the picture as I was opening it, didn’t even take it out of the box....  however I have to say that it was in a Festool box and in turn in another box, I think you really had to throw it from a 1 story to cause damage.

Jurgen
Well, after reading this post regarding Recon FT, I am kinda getting nervous as I am expecting my CT36 vacuum.....  I sure hope it to be in better condition then what the picture showed I paid $567+tax.  Thank you for the blue box screenshot that was posted, I do not see this either on my Mac or IPad.  Will get you feedback on my opening the box.


Just got my CT36. Good to report that it came complete and relatively “clean” however a little quality control, even on reconditioned tools wouldn’t hurt the brand of high end tools.  Found some dust all over but for the price I am not worried and used the vacuum to clean the vacuum ironically. The date of manufacturing is stated as 05/14

Is that how it was shipped?  (No packing material?)  If so, it's a miracle it got there unscathed.

Offline antss

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Re: Festool Recon Kapex purchase
« Reply #83 on: December 08, 2017, 11:48 PM »
Quote
never have I intended to compare Festool to Lee Valley Tools

Then why bring them up in the first place and then immediately say FT could learn a thing or two ?

Offline ChuckM

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Re: Festool Recon Kapex purchase
« Reply #84 on: December 09, 2017, 07:40 AM »
Quote
never have I intended to compare Festool to Lee Valley Tools

Then why bring them up in the first place and then immediately say FT could learn a thing or two ?

It is clear in my post that I was mentioning about my Cyber Monday sale experience to illustrate an earlier point I made that I wouldn't trust any blindfolded sale, except if I was dealing with LV. The Cyber Monday sale and the Festool recon sale were two events of completely different natures to compare. You are reading something that is not there.

This isn't the first time I commented about how Festool could improve its services, as any future improvements will benefit me as a customer, if and when I use them.