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Author Topic: Festool Service - Thanks  (Read 948 times)

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Offline Owego

  • Posts: 114
Festool Service - Thanks
« on: October 02, 2018, 07:49 PM »
Festool Service (Indiana) repaired my OF 2200 and had it back to me in a week (shipped it back out the same day they received it).  Just wanted to say thanks.

Tom

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Offline Festool USA

  • Festool USA Employee
    FOG Administrator
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  • Posts: 8404
    • Festool USA
Re: Festool Service - Thanks
« Reply #1 on: October 03, 2018, 08:15 AM »
Wow, thanks! I'll make sure that everyone in the service department sees this.

(Tyler)

Offline Geoffrey

  • Posts: 6
Re: Festool Service - Thanks
« Reply #2 on: October 03, 2018, 08:51 AM »
That is the same experience as I had with my TS55. I shipped it to them on a Friday, Tuesday morning they gave me an estimate that I approved, and they fixed it and shipped it back the same day. I had the saw back home on Friday. I was very impressed and pleased with the one-week turnaround!

Offline jobsworth

  • Posts: 5293
  • Does Anyone Know What Time It Is?
Re: Festool Service - Thanks
« Reply #3 on: October 03, 2018, 11:28 AM »
They've always treated me good to and thats on 2 continents.

Both Festool UK and USA gave/given me great service when I sent my US 110V RO150 in for repair. Even ordering parts in the UK for my US Festools, they managed to get them ordered from Germany to me in a very timely manner.

Offline Ash Dash

  • Posts: 137
Re: Festool Service - Thanks
« Reply #4 on: October 03, 2018, 10:04 PM »
I have to say that Dominic in Canada is great to deal with as well. I hope i spelled his name right. [cool]