Having trouble with your Festool power tool? Well, we're here to help you. Before posting to the forum, give us a chance to diagnose and resolve your issue. In the U.S. and Canada, call us toll-free at 888-337-8600 on Monday-Friday between 8a-5p EST or contact us via email at service@festoolusa.com. For other countries, please visit http://www.festool.com for contact information for your local Festool service department.

Author Topic: Festool top sales  (Read 5395 times)

0 Members and 1 Guest are viewing this topic.

Offline RobBob

  • Posts: 1075
Re: Festool top sales
« Reply #30 on: March 14, 2017, 11:38 AM »
I like going into our Woodcraft store. Great selection and helpful staff. However, my experience re Festool at our Woodcraft is that there is a low level of Festool product knowledge.

I find Highland Woodworking has staff who are highly knowledgeable of Festool products. The staff is every bit as helpful and friendly as at Woodcraft. They also have a shop area where a customer can try out a tool.

The stock at the two stores overlaps a little, but with both stores plus a Rockler in the area, most needs can be covered with an hour's drive time. Rockler stopped carrying Festool some time ago.

Now, there are two Woodcraft and two Rocklers plus Highland Woodworking in the metro ATL.

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Offline Sardaukar

  • Posts: 15
Re: Festool top sales
« Reply #31 on: March 15, 2017, 02:31 AM »
...
I find Highland Woodworking has staff who are highly knowledgeable of Festool products. The staff is every bit as helpful and friendly as at Woodcraft. They also have a shop area where a customer can try out a tool.
...

I was in Atlanta on business a couple of weeks ago and stopped by Highland Hardware for a couple of hours.  The selection was pretty amazing, lots of high end tools including a great selection of Festool.  Since I was flying, I settled for a Narex rasp - I've wanted to try one out for a while.  Tried to carry it on back to CO and was turned away by the TSA. Apparently any tool over 7" must be checked, even if there is no edge.  I hate it when the TSA folks roll their eyes and give me that "what were you thinking" look.  Fortunately I had the time to check it.

That's just it, we have ONE place to buy festool or any top end tools for that matter, the woodcraft, there is a store in maui but bottom line is, we go to woodcraft or like me, give my business to toolnut=)

Offline Bob D.

  • Posts: 423
Re: Festool top sales
« Reply #32 on: April 03, 2017, 05:07 AM »
"I like going into our Woodcraft store. Great selection and helpful staff.
However, my experience re Festool at our Woodcraft is that there is a
low level of Festool product knowledge."


That has been my experience also, and why I ended up buying from
ToolNut. Three people in my local Woodcraft and not one of them could
answer even the simplest questions. There is no other brick and mortar
store within 40 miles so it's off to the WWW when they fail to have what
I need or don't know their butt from a knothole about something.
-----
It's a table saw, do you know where your fingers are?

Offline RJNeal

  • Posts: 271
Re: Festool top sales
« Reply #33 on: April 03, 2017, 06:11 AM »
The local building supply started to handle Festool a little bit age. Gee what an embarrassment. Both stores have only one 4' rack double side. And a mft table as displays. They don't even know how to set up the mft right. The amount of consumables is a joke. Two choices of jigsaw blades and some sand paper.
I even offered to the manager to teach a class either to the employees or to customers.
So far I only bought a box of paper and it wasn't even the grit I was hoping for. But I needed it.
Oh well
Rick
Have you walked your saw today?

Offline DrD

  • Posts: 395
  • I might not be fast BUT I sure am slow
Re: Festool top sales
« Reply #34 on: April 03, 2017, 08:47 AM »
Back when we were in western burbs of Chicago, went to the closest woodworking store to make a serious purchase of Festool tools and expendables.  Enthusiastic sales guy met us and when I mentioned Festool, he wanted to show me some "... much less expensive stuff that was just as good."  When asked about the MFT/3 he said that it was "... worthless and way over-priced."

We left, and I called Bob Marion.  So much for supporting local brick and mortar.
Dr.D

Offline HarveyWildes

  • Posts: 481
Re: Festool top sales
« Reply #35 on: April 03, 2017, 09:33 AM »
The local building supply started to handle Festool a little bit age. Gee what an embarrassment. Both stores have only one 4' rack double side. And a mft table as displays. They don't even know how to set up the mft right. The amount of consumables is a joke. Two choices of jigsaw blades and some sand paper.
I even offered to the manager to teach a class either to the employees or to customers.
So far I only bought a box of paper and it wasn't even the grit I was hoping for. But I needed it.
Oh well
Rick

In NoCo we have two pretty good stores, Woodcraft (Loveland), Sears Trostel (Fort Collins).  One has more knowledgeable sales staff and less selection, the other fewer knowledgeable sales staff and more selection.  Of course neither can match the mail order stores for overall selection, but they can handle 70% of what I need.  Not a bad balance.

I think McGuckins in Boulder also carries Festool, but that's twice the distance for me, so I've never been there.

Offline antss

  • Posts: 1032
Re: Festool top sales
« Reply #36 on: April 03, 2017, 10:03 AM »
I get the "only game in town" aspect.

What I cannot believe,  is that demand on the island of less than 1million has such an appetite for Festools that it makes the store #1 in sales.   

Offline greg mann

  • Posts: 1783
Re: Festool top sales
« Reply #37 on: April 03, 2017, 11:06 AM »
Since NCAAM's will be settled tonight and I still have a compulsion to fill out brackets, I pick Bob Marino as #1 seed in the East. [popcorn] [popcorn] [popcorn]
Greg Mann
Oakland, Michigan

Offline mikeyr

  • Posts: 52
Re: Festool top sales
« Reply #38 on: April 03, 2017, 12:21 PM »
I have a woodcraft right around the corner from me.  I drive 2 hours sometimes 2+ due to traffic to Anderson Plywood for my Festool fix. Why ? they have it in stock and woodcraft never seems to but the biggest reason is that they know the product and Woodcraft does not.  Anderson, by the way has the largest in-stock inventory of Festool I have ever seen in one place, its literally a toy store, it would be interesting to see where Anderson is on the list of retailers.  Luckily unlike those on the Hawaii Islands, I have a choice where to fondle prior to purchase.

 Of course I did place 2 separate orders with toolnut over the weekend, so I do vary where I throw my money around but Festool wise, I doubt it will ever be woodcraft again.  If I want it today, I will drive to L.A. if I can wait, it will be toolnut.
ex-cabinet maker, now I just play with wood

Offline rst

  • Posts: 1441
Re: Festool top sales
« Reply #39 on: April 03, 2017, 12:58 PM »
I've bought from various venders including local...40 minute drive.  Hartivlle, Bob Marino, and Toolnut/Festoolproducts.  Bob is great and gives personal service...when I say personal, I mean Bob answers the phone!!  Toolnut is great in that they carry a full, and I mean FULL line of contractors equipment.

Online Bob Marino

  • Festool Dealer
  • *
  • Posts: 2880
    • bobmarinosbesttools.com
Re: Festool top sales
« Reply #40 on: April 03, 2017, 05:27 PM »
Back when we were in western burbs of Chicago, went to the closest woodworking store to make a serious purchase of Festool tools and expendables.  Enthusiastic sales guy met us and when I mentioned Festool, he wanted to show me some "... much less expensive stuff that was just as good."  When asked about the MFT/3 he said that it was "... worthless and way over-priced."

We left, and I called Bob Marion.  So much for supporting local brick and mortar.

 Hey Dr. D,

 That's Marino, not Marion - which is actually my paternal grandfather's first name as well as John Wayne's.
« Last Edit: April 03, 2017, 05:29 PM by Bob Marino »
Festool  Dealer since 2002; user well before that!
            http://bobmarinosbesttools.com
                   Service As It Should Be

Online Bob Marino

  • Festool Dealer
  • *
  • Posts: 2880
    • bobmarinosbesttools.com
Re: Festool top sales
« Reply #41 on: April 03, 2017, 05:29 PM »
Since NCAAM's will be settled tonight and I still have a compulsion to fill out brackets, I pick Bob Marino as #1 seed in the East. [popcorn] [popcorn] [popcorn]

 Hi Greg,

 I only wish that were so, but then again, gives me more incentive try harder......
Festool  Dealer since 2002; user well before that!
            http://bobmarinosbesttools.com
                   Service As It Should Be

Online Bob Marino

  • Festool Dealer
  • *
  • Posts: 2880
    • bobmarinosbesttools.com
Re: Festool top sales
« Reply #42 on: April 03, 2017, 05:30 PM »
I've bought from various venders including local...40 minute drive.  Hartivlle, Bob Marino, and Toolnut/Festoolproducts.  Bob is great and gives personal service...when I say personal, I mean Bob answers the phone!!  Toolnut is great in that they carry a full, and I mean FULL line of contractors equipment.

 Thanks for them there kind words!
Festool  Dealer since 2002; user well before that!
            http://bobmarinosbesttools.com
                   Service As It Should Be

Offline greg mann

  • Posts: 1783
Re: Festool top sales
« Reply #43 on: April 03, 2017, 06:29 PM »
I've bought from various venders including local...40 minute drive.  Hartivlle, Bob Marino, and Toolnut/Festoolproducts.  Bob is great and gives personal service...when I say personal, I mean Bob answers the phone!!  Toolnut is great in that they carry a full, and I mean FULL line of contractors equipment.

 Thanks for them there kind words!


I support my local guy, and personal friend, here in the Midwest bracket but until knocked out you're still #1 in the East.
Greg Mann
Oakland, Michigan

Offline DrD

  • Posts: 395
  • I might not be fast BUT I sure am slow
Re: Festool top sales
« Reply #44 on: April 03, 2017, 06:46 PM »
@Bob Marino

Hey Bob.  The fingers never seem to understand what the brain says when I'm typinf.  Sorry about the foul-up.  I appreciate all the guidance you have given me over the past few years about Festool, and I appreciate that I've always gotten my orders quickly, complete, and in-tact.  That with your service - can't ask for more.
Dr.D

Offline yetihunter

  • Posts: 333
Re: Festool top sales
« Reply #45 on: April 07, 2017, 09:00 PM »
Back when we were in western burbs of Chicago, went to the closest woodworking store to make a serious purchase of Festool tools and expendables.  Enthusiastic sales guy met us and when I mentioned Festool, he wanted to show me some "... much less expensive stuff that was just as good."  When asked about the MFT/3 he said that it was "... worthless and way over-priced."

We left, and I called Bob Marion.  So much for supporting local brick and mortar.

If you're talking about Woodcraft, my experience has been, thankfully, much much more positive.