Festool Owners Group

FESTOOL DISCUSSIONS => Ask Festool => Topic started by: Sardaukar on March 11, 2017, 03:33 PM

Title: Festool top sales
Post by: Sardaukar on March 11, 2017, 03:33 PM
Hi

I heard locally that our Festool Dealer (Woodcraft) is the largest seller of Festool in the USA and was kind of surprised. This is however the only Festool dealer in Oahu (Hawaii) and we are a captive audience. They do have a big display and i am constantly shopping there trying to find this or that that i cant live without.

My question is, is this the largest brick and mortar Festool Seller in the USA?
Title: Re: Festool top sales
Post by: antss on March 11, 2017, 03:58 PM
I'd seriously doubt it given the population of the island.

What they probably meant was that Woodcraft in general is the largest dealer. 

Having 70+ retail locations, plus two catalog businesses and online sites puts you in front of a lot of customers.
Title: Re: Festool top sales
Post by: Sardaukar on March 11, 2017, 04:16 PM
well there are a million people here and they have only one place to get Festool. even when i made similar arguments i was told that it was true
Title: Re: Festool top sales
Post by: TylerC on March 11, 2017, 04:37 PM
Interesting. We don't talk about sales figures or dealer specifics, so I'll let you all speculate among yourselves.

(Also ... I honestly don't know what our largest brick and mortar dealer is at the moment. :) )
Title: Re: Festool top sales
Post by: antss on March 11, 2017, 05:00 PM
@TylerC - is that policy only with regard to the public ?

Meaning, would a dealer know if they were at the top of the list or where they ranked ?

Atlanta has roughly 6m people and four dealers, one of which really doesn't count because it's an aisle at a wholesale lumber yard which has dust so thick on the inventory that you really need a hazmat suit to handle anything.  Making us more starved per capita and I'll bet we've got more craftsman , tradesmen, hobbyists, and collectors than Oahu to chase the gear at the stores too.
Title: Re: Festool top sales
Post by: TSO Products on March 11, 2017, 05:29 PM
Hi

I heard locally that our Festool Dealer (Woodcraft) is the largest seller of Festool in the USA and was kind of surprised. This is however the only Festool dealer in Oahu (Hawaii) and we are a captive audience. They do have a big display and i am constantly shopping there trying to find this or that that i cant live without.

My question is, is this the largest brick and mortar Festool Seller in the USA?
@Sardaukar  - one way to satisfy your curiosity is to simply ask yourself  which authorized FESTOOL dealer operating Brick  & Mortar retail stores has as anywhere near as many stores as WOODCRAFT likely has. - considering that Rockler is not a FESTOOL dealer, who else comes even close to WOODCRAFT in the number of stores? - see what I mean?

That said, the internet reaches far and wide - actually everywhere as we know from our own customers in Hawaii and points farther west yet.
Hans
info@tsoproducts.com
Title: Re: Festool top sales
Post by: TylerC on March 11, 2017, 05:49 PM
@TylerC - is that policy only with regard to the public ?

Meaning, would a dealer know if they were at the top of the list or where they ranked ?


Not really. We don't provide a ranking or give dealers any real insight about other dealers.

I'd be curious to know if Woodcraft stores know how they compare with each other. (I have no idea if they do or don't.)
Title: Re: Festool top sales
Post by: antss on March 11, 2017, 06:01 PM
Thanks Tyler.

Which means anyone could claim to be the biggest , or highest volume, ect.... With no real way to verify.

I'll bet a toolie that Woodcraft Corp. knows which store has the highest volume in terms of dollars , units, profitability, ect... And I'm pretty certain FT's CFO or Controller (and most likely the sales manager too) knows which dealer gets shipped the most product.   

It's kinda difficult to manage a business without know these things.
Title: Re: Festool top sales
Post by: Sardaukar on March 11, 2017, 06:15 PM
I have overheard this from employees at this store, so maybe they do know the sales ranking info for woodcraft stores in the USA
Title: Re: Festool top sales
Post by: TylerC on March 11, 2017, 06:19 PM
I have overheard this from employees at this store, so maybe they do know the sales ranking info for woodcraft stores in the USA

It wouldn't surprise me if they now have they rank compared to other Woodcraft stores. It's similar to how each Festool country knows how we compare to other countries.
Title: Re: Festool top sales
Post by: Goneshootin88 on March 11, 2017, 07:02 PM
Hi

I heard locally that our Festool Dealer (Woodcraft) is the largest seller of Festool in the USA and was kind of surprised. This is however the only Festool dealer in Oahu (Hawaii) and we are a captive audience. They do have a big display and i am constantly shopping there trying to find this or that that i cant live without.

My question is, is this the largest brick and mortar Festool Seller in the USA?
Interesting. I moved to Oahu about two months ago. Every time I go in there they never seem to have what I'm looking for in stock. They do have a nice variety though.


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Title: Re: Festool top sales
Post by: T. Ernsberger on March 11, 2017, 08:33 PM
The Hawaii Ohau Woodcraft Store is the number one store in sales overall out of all the Woodcraft Stores.  I couldn't believe it. 
Title: Re: Festool top sales
Post by: RustE on March 11, 2017, 09:58 PM
The Hawaii Ohau Woodcraft Store is the number one store in sales overall out of all the Woodcraft Stores.  I couldn't believe it.

I'm going to be blunt:  Lack of Options.

My guess is there are not many competitors in that area.  There isn't always the luxury of time to wait on shipping.
Title: Re: Festool top sales
Post by: Bob Marino on March 13, 2017, 08:45 PM
 
  As Tyler mentioned, this is not something that Festool would - or should, be sharing with the public; interesting though it might be to some out there. But, blind though I may be, if I had to hazard a guess, Amazon or Woodcraft.

Title: Re: Festool top sales
Post by: JD2720 on March 13, 2017, 09:14 PM
Why does it matter whom sells the most Festools? A festool buyer does not get any better price if they buy from a dealer that started selling yesterday than the do buying from a dealer that has sold a million tools.
Title: Re: Festool top sales
Post by: Bob Marino on March 13, 2017, 09:19 PM
Why does it matter whom sells the most Festools? A festool buyer does not get any better price if they buy from a dealer that started selling yesterday than the do buying from a dealer that has sold a million tools.
 

 I don't really care, but it was simply a questioned raised here. Curiousity? What's wrong with that?
Title: Re: Festool top sales
Post by: JD2720 on March 13, 2017, 09:22 PM
Curiousity killed the cat.
Title: Re: Festool top sales
Post by: JD2720 on March 13, 2017, 09:25 PM
Curiousity killed the cat.

And also lost you a customer.
Title: Re: Festool top sales
Post by: bkharman on March 13, 2017, 09:27 PM
Curiousity killed the cat.

And also lost you a customer.

Good


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Title: Re: Festool top sales
Post by: Wooden Skye on March 13, 2017, 09:33 PM
Curiousity killed the cat.

And also lost you a customer.

Really?  SMH
Title: Re: Festool top sales
Post by: JD2720 on March 14, 2017, 05:36 AM
Curiousity killed the cat.

And also lost you a customer.

Good


Sent from my iPhone using Tapatalk

There is nothing like the love of the Festool elitists.
Title: Re: Festool top sales
Post by: Birdhunter on March 14, 2017, 05:51 AM
I like going into our Woodcraft store. Great selection and helpful staff. However, my experience re Festool at our Woodcraft is that there is a low level of Festool product knowledge.

I find Highland Woodworking has staff who are highly knowledgeable of Festool products. The staff is every bit as helpful and friendly as at Woodcraft. They also have a shop area where a customer can try out a tool.

The stock at the two stores overlaps a little, but with both stores plus a Rockler in the area, most needs can be covered with an hour's drive time. Rockler stopped carrying Festool some time ago.
Title: Re: Festool top sales
Post by: HarveyWildes on March 14, 2017, 08:34 AM
...
I find Highland Woodworking has staff who are highly knowledgeable of Festool products. The staff is every bit as helpful and friendly as at Woodcraft. They also have a shop area where a customer can try out a tool.
...

I was in Atlanta on business a couple of weeks ago and stopped by Highland Hardware for a couple of hours.  The selection was pretty amazing, lots of high end tools including a great selection of Festool.  Since I was flying, I settled for a Narex rasp - I've wanted to try one out for a while.  Tried to carry it on back to CO and was turned away by the TSA. Apparently any tool over 7" must be checked, even if there is no edge.  I hate it when the TSA folks roll their eyes and give me that "what were you thinking" look.  Fortunately I had the time to check it.
Title: Re: Festool top sales
Post by: HarveyWildes on March 14, 2017, 08:51 AM
The Hawaii Ohau Woodcraft Store is the number one store in sales overall out of all the Woodcraft Stores.  I couldn't believe it.

Is it all the cheap Koa? Mango? Milo? Kamani?  Good stuff that would certainly motivate me to help the local Woodcraft along.

Or maybe the fact that Hawaii COL is so high but the store can still only charge Festool standard prices - it keeps the relative price of Festool down to a reasonable % of the yearly salary?

Dang! I've got to get to Hawaii some day.
Title: Re: Festool top sales
Post by: bkharman on March 14, 2017, 09:32 AM
Curiousity killed the cat.

And also lost you a customer.

Good


Sent from my iPhone using Tapatalk

There is nothing like the love of the Festool elitists.

An "elitists"!!  I can't believe my luck... I have now been classified as an "ELITIST"!!!  I have waited all my life for this.  Thank you soooo much @JD2720 , for bestowing this title on me.

Now what shall I do on my first day of elitism... (let me think... hmmm....)  I know, perhaps I will order some new Festools from Bob.  No that wouldn't be elite enough.  I KNOW!  Maybe I can fly to Hawaii to see if that Woodcraft store does indeed sell the most Festools...heck, they probably sold them all to me and that is why they are the #1 seller of these darn fine tools in all of the universe.  Without elitist me and my elitist money, they would never survive.  The state of HI would implode due to the economic failure of my personal money keeping them afloat (both figuratively and literally [and yes I know that islands don't really float... only ducks and witches do])  This still isn't good, I can't think of anything really good to do with my elitists funds and attitude.  Perhaps I will spend my money to hire a staff to come up with new ways to snark at dealers in this forum when they ask a simple question.  That's it!  I have found my next elitist task for the day.

Thanks again @JD2720 for the title.  Time to change my avatar and signature line.  I own the internet today which is Pi day so it has made me a very happy Elitists! 

cheers.  Bryan.
Title: Re: Festool top sales
Post by: kdzito on March 14, 2017, 09:43 AM
Curiousity killed the cat.

And also lost you a customer.

Good


Sent from my iPhone using Tapatalk

There is nothing like the love of the Festool elitists.

An "elitists"!!  I can't believe my luck... I have now been classified as an "ELITIST"!!!  I have waited all my life for this.  Thank you soooo much @JD2720 , for bestowing this title on me.

Now what shall I do on my first day of elitism... (let me think... hmmm....)  I know, perhaps I will order some new Festools from Bob.  No that wouldn't be elite enough.  I KNOW!  Maybe I can fly to Hawaii to see if that Woodcraft store does indeed sell the most Festools...heck, they probably sold them all to me and that is why they are the #1 seller of these darn fine tools in all of the universe.  Without elitist me and my elitist money, they would never survive.  The state of HI would implode due to the economic failure of my personal money keeping them afloat (both figuratively and literally [and yes I know that islands don't really float... only ducks and witches do])  This still isn't good, I can't think of anything really good to do with my elitists funds and attitude.  Perhaps I will spend my money to hire a staff to come up with new ways to snark at dealers in this forum when they ask a simple question.  That's it!  I have found my next elitist task for the day.

Thanks again @JD2720 for the title.  Time to change my avatar and signature line.  I own the internet today which is Pi day so it has made me a very happy Elitists! 

cheers.  Bryan.
I'm with you Bryan. Cheers from Kurt.
Title: Re: Festool top sales
Post by: mikeomalley on March 14, 2017, 10:26 AM
Delighted for you Bryan, how do you become an eletist? I want in!
Title: Re: Festool top sales
Post by: Bob Marino on March 14, 2017, 10:49 AM
  Guys, thanks for that support, but I don't want this to turn Foggers against Foggers. For whatever reason, JD2720 took offense to my comment and question. His issue is with me, so be it. No offense was intended on my part, but I apologize for nothing.

 Back to the original posts, I can see why some people are curious as to who is the top seller/sellers , but years ago, when I asked my Managers about that, they all said the same thing, "that is not something we will discuss with the dealers." Which is what Tyler mentioned.
Title: Re: Festool top sales
Post by: bkharman on March 14, 2017, 11:06 AM
  Guys, thanks for that support, but I don't want this to turn Foggers against Foggers. For whatever reason, JD2720 took offense to my comment and question. His issue is with me, so be it. No offense was intended on my part, but I apologize for nothing.

 Back to the original posts, I can see why some people are curious as to who is the top seller/sellers , but years ago, when I asked my Managers about that, they all said the same thing, "that is not something we will discuss with the dealers." Which is what Tyler mentioned.

No worries Bob.  Subject dropped.

I also think that it is human nature to be curious who is "the best" or has the best numbers on stuff like this.  Polls and heat maps of data are part of most people's (internet) lives these days so the curiosity is there.  I think it is part of the sales world to show, and use as proof, the revenue from what you sell.  It of course is only a small portion of the Pi  [wink].

cheers.  Bryan.
Title: Re: Festool top sales
Post by: SRSemenza on March 14, 2017, 11:26 AM
Seriously?! Taking shots at each other on Festool sales curiosity topic?

Yes, drop it.

Seth
Title: Re: Festool top sales
Post by: RobBob on March 14, 2017, 11:38 AM
I like going into our Woodcraft store. Great selection and helpful staff. However, my experience re Festool at our Woodcraft is that there is a low level of Festool product knowledge.

I find Highland Woodworking has staff who are highly knowledgeable of Festool products. The staff is every bit as helpful and friendly as at Woodcraft. They also have a shop area where a customer can try out a tool.

The stock at the two stores overlaps a little, but with both stores plus a Rockler in the area, most needs can be covered with an hour's drive time. Rockler stopped carrying Festool some time ago.

Now, there are two Woodcraft and two Rocklers plus Highland Woodworking in the metro ATL.
Title: Re: Festool top sales
Post by: Sardaukar on March 15, 2017, 02:31 AM
...
I find Highland Woodworking has staff who are highly knowledgeable of Festool products. The staff is every bit as helpful and friendly as at Woodcraft. They also have a shop area where a customer can try out a tool.
...

I was in Atlanta on business a couple of weeks ago and stopped by Highland Hardware for a couple of hours.  The selection was pretty amazing, lots of high end tools including a great selection of Festool.  Since I was flying, I settled for a Narex rasp - I've wanted to try one out for a while.  Tried to carry it on back to CO and was turned away by the TSA. Apparently any tool over 7" must be checked, even if there is no edge.  I hate it when the TSA folks roll their eyes and give me that "what were you thinking" look.  Fortunately I had the time to check it.

That's just it, we have ONE place to buy festool or any top end tools for that matter, the woodcraft, there is a store in maui but bottom line is, we go to woodcraft or like me, give my business to toolnut=)
Title: Re: Festool top sales
Post by: Bob D. on April 03, 2017, 05:07 AM
"I like going into our Woodcraft store. Great selection and helpful staff.
However, my experience re Festool at our Woodcraft is that there is a
low level of Festool product knowledge."


That has been my experience also, and why I ended up buying from
ToolNut. Three people in my local Woodcraft and not one of them could
answer even the simplest questions. There is no other brick and mortar
store within 40 miles so it's off to the WWW when they fail to have what
I need or don't know their butt from a knothole about something.
Title: Re: Festool top sales
Post by: RJNeal on April 03, 2017, 06:11 AM
The local building supply started to handle Festool a little bit age. Gee what an embarrassment. Both stores have only one 4' rack double side. And a mft table as displays. They don't even know how to set up the mft right. The amount of consumables is a joke. Two choices of jigsaw blades and some sand paper.
I even offered to the manager to teach a class either to the employees or to customers.
So far I only bought a box of paper and it wasn't even the grit I was hoping for. But I needed it.
Oh well
Rick
Title: Re: Festool top sales
Post by: DrD on April 03, 2017, 08:47 AM
Back when we were in western burbs of Chicago, went to the closest woodworking store to make a serious purchase of Festool tools and expendables.  Enthusiastic sales guy met us and when I mentioned Festool, he wanted to show me some "... much less expensive stuff that was just as good."  When asked about the MFT/3 he said that it was "... worthless and way over-priced."

We left, and I called Bob Marion.  So much for supporting local brick and mortar.
Title: Re: Festool top sales
Post by: HarveyWildes on April 03, 2017, 09:33 AM
The local building supply started to handle Festool a little bit age. Gee what an embarrassment. Both stores have only one 4' rack double side. And a mft table as displays. They don't even know how to set up the mft right. The amount of consumables is a joke. Two choices of jigsaw blades and some sand paper.
I even offered to the manager to teach a class either to the employees or to customers.
So far I only bought a box of paper and it wasn't even the grit I was hoping for. But I needed it.
Oh well
Rick

In NoCo we have two pretty good stores, Woodcraft (Loveland), Sears Trostel (Fort Collins).  One has more knowledgeable sales staff and less selection, the other fewer knowledgeable sales staff and more selection.  Of course neither can match the mail order stores for overall selection, but they can handle 70% of what I need.  Not a bad balance.

I think McGuckins in Boulder also carries Festool, but that's twice the distance for me, so I've never been there.
Title: Re: Festool top sales
Post by: antss on April 03, 2017, 10:03 AM
I get the "only game in town" aspect.

What I cannot believe,  is that demand on the island of less than 1million has such an appetite for Festools that it makes the store #1 in sales.   
Title: Re: Festool top sales
Post by: greg mann on April 03, 2017, 11:06 AM
Since NCAAM's will be settled tonight and I still have a compulsion to fill out brackets, I pick Bob Marino as #1 seed in the East. [popcorn] [popcorn] [popcorn]
Title: Re: Festool top sales
Post by: mikeyr on April 03, 2017, 12:21 PM
I have a woodcraft right around the corner from me.  I drive 2 hours sometimes 2+ due to traffic to Anderson Plywood for my Festool fix. Why ? they have it in stock and woodcraft never seems to but the biggest reason is that they know the product and Woodcraft does not.  Anderson, by the way has the largest in-stock inventory of Festool I have ever seen in one place, its literally a toy store, it would be interesting to see where Anderson is on the list of retailers.  Luckily unlike those on the Hawaii Islands, I have a choice where to fondle prior to purchase.

 Of course I did place 2 separate orders with toolnut over the weekend, so I do vary where I throw my money around but Festool wise, I doubt it will ever be woodcraft again.  If I want it today, I will drive to L.A. if I can wait, it will be toolnut.
Title: Re: Festool top sales
Post by: rst on April 03, 2017, 12:58 PM
I've bought from various venders including local...40 minute drive.  Hartivlle, Bob Marino, and Toolnut/Festoolproducts.  Bob is great and gives personal service...when I say personal, I mean Bob answers the phone!!  Toolnut is great in that they carry a full, and I mean FULL line of contractors equipment.
Title: Re: Festool top sales
Post by: Bob Marino on April 03, 2017, 05:27 PM
Back when we were in western burbs of Chicago, went to the closest woodworking store to make a serious purchase of Festool tools and expendables.  Enthusiastic sales guy met us and when I mentioned Festool, he wanted to show me some "... much less expensive stuff that was just as good."  When asked about the MFT/3 he said that it was "... worthless and way over-priced."

We left, and I called Bob Marion.  So much for supporting local brick and mortar.

 Hey Dr. D,

 That's Marino, not Marion - which is actually my paternal grandfather's first name as well as John Wayne's.
Title: Re: Festool top sales
Post by: Bob Marino on April 03, 2017, 05:29 PM
Since NCAAM's will be settled tonight and I still have a compulsion to fill out brackets, I pick Bob Marino as #1 seed in the East. [popcorn] [popcorn] [popcorn]

 Hi Greg,

 I only wish that were so, but then again, gives me more incentive try harder......
Title: Re: Festool top sales
Post by: Bob Marino on April 03, 2017, 05:30 PM
I've bought from various venders including local...40 minute drive.  Hartivlle, Bob Marino, and Toolnut/Festoolproducts.  Bob is great and gives personal service...when I say personal, I mean Bob answers the phone!!  Toolnut is great in that they carry a full, and I mean FULL line of contractors equipment.

 Thanks for them there kind words!
Title: Re: Festool top sales
Post by: greg mann on April 03, 2017, 06:29 PM
I've bought from various venders including local...40 minute drive.  Hartivlle, Bob Marino, and Toolnut/Festoolproducts.  Bob is great and gives personal service...when I say personal, I mean Bob answers the phone!!  Toolnut is great in that they carry a full, and I mean FULL line of contractors equipment.

 Thanks for them there kind words!


I support my local guy, and personal friend, here in the Midwest bracket but until knocked out you're still #1 in the East.
Title: Re: Festool top sales
Post by: DrD on April 03, 2017, 06:46 PM
@Bob Marino

Hey Bob.  The fingers never seem to understand what the brain says when I'm typinf.  Sorry about the foul-up.  I appreciate all the guidance you have given me over the past few years about Festool, and I appreciate that I've always gotten my orders quickly, complete, and in-tact.  That with your service - can't ask for more.
Title: Re: Festool top sales
Post by: yetihunter on April 07, 2017, 09:00 PM
Back when we were in western burbs of Chicago, went to the closest woodworking store to make a serious purchase of Festool tools and expendables.  Enthusiastic sales guy met us and when I mentioned Festool, he wanted to show me some "... much less expensive stuff that was just as good."  When asked about the MFT/3 he said that it was "... worthless and way over-priced."

We left, and I called Bob Marion.  So much for supporting local brick and mortar.

If you're talking about Woodcraft, my experience has been, thankfully, much much more positive.