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Author Topic: Festool USA website  (Read 3034 times)

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Offline Matty04

  • Posts: 3
Festool USA website
« on: May 02, 2017, 03:29 PM »
Hey guys, I registered a new tool on the Festool USA website today, I think, and the site was significantly different.  There was not an available option to view my account to check remainder of warranty on previously registered tools and to reassure that my tool registration was successful.  I have read through this particular forum about the change in website format, but I was only wondering if there will be an option in the future that will allow us to view registered tools and remaining warranty?
Thanks all

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Offline TylerC

  • Festool USA Employee
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Re: Festool USA website
« Reply #1 on: May 02, 2017, 03:36 PM »
Yes, later this summer we will launch a My Festool section of the website that will allow you to view your registered tools. In the meantime, I've found your old registrations and will email you a spreadsheet with them shortly.

Offline Matty04

  • Posts: 3
Re: Festool USA website
« Reply #2 on: May 02, 2017, 03:52 PM »
Thank you so much. 

Offline dmick

  • Posts: 38
Re: Festool USA website
« Reply #3 on: June 08, 2017, 10:05 PM »
Ive noticed this same thing! Used to be able to see my registered tools, where did that go and Why?
Festoolian since 1999

Offline Gregor

  • Posts: 308
Re: Festool USA website
« Reply #4 on: June 09, 2017, 03:52 AM »
Ive noticed this same thing! Used to be able to see my registered tools, where did that go and Why?
The website got updated with a new, feature-incomplete, version.
Some local sites (like the german one) simply left the old MyFestool interface in place, no idea why that wasn't also done for the USA one.

Offline bnaboatbuilder

  • Posts: 120
Re: Festool USA website
« Reply #5 on: June 09, 2017, 10:20 AM »
Common sense would dictate placing a statement on the website letting owners know that the registration system is not working as before and when they can expect it to be back to the full capabilities or even improved. This discussion has been brought up so many times in the last 1-2 months on this forum. Why not inform people of the situation on the USA site?

The USA site still shows mistakes I pointed out months ago. The wrong accessories are still listed for the TS75. Improve what is blatantly incorrect! Blank images everywhere. How hard is it to make changes?
« Last Edit: June 09, 2017, 10:27 AM by bnaboatbuilder »
- John

Offline Bob D.

  • Posts: 417
Re: Festool USA website
« Reply #6 on: June 09, 2017, 11:19 AM »
I also noticed that when registering more than one tool you can't select different vendors. If you want to register a tool bought from ToolNut and another from Woodcraft or Beaver Tools or whoever you would have to complete each registration, then go back to the beginning and start all over.
-----
It's a table saw, do you know where your fingers are?

Online ben_r_

  • Posts: 649
Re: Festool USA website
« Reply #7 on: June 09, 2017, 11:28 AM »
Yes, later this summer we will launch a My Festool section of the website that will allow you to view your registered tools.
Thatll be awesome!
If at first you don't succeed, redefine success!

Offline TylerC

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Re: Festool USA website
« Reply #8 on: June 09, 2017, 12:23 PM »
Yes, later this summer we will launch a My Festool section of the website that will allow you to view your registered tools.
Thatll be awesome!

Unfortunately, I got word this week that the new My Festool section has been pushed back a few months.

If you need a list of your tool registrations (either from the old website or the new one), shoot me a message, and we'll get you taken care of.

Offline OXCanada

  • Posts: 26
Re: Festool USA website
« Reply #9 on: June 09, 2017, 12:31 PM »
I noticed the OF 1400 wasn't listed on the website anymore.  Is this intentional or part of the site upgrade?

Offline mikeyr

  • Posts: 52
Re: Festool USA website
« Reply #10 on: June 09, 2017, 12:33 PM »
when the my festool part goes back up on the site, will our old data be there or do we have to re-insert our tools ?  I have acquired a few more tools since that went down :) and I really don't want to have to find old receipts, etc. and re-enter all the data.
ex-cabinet maker, now I just play with wood

Offline TylerC

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Re: Festool USA website
« Reply #11 on: June 09, 2017, 12:33 PM »
I noticed the OF 1400 wasn't listed on the website anymore.  Is this intentional or part of the site upgrade?

It had been there, but it disappeared a few weeks ago. IT is looking into it. It hasn't been discontinued or anything.

Offline TylerC

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Re: Festool USA website
« Reply #12 on: June 09, 2017, 12:37 PM »
when the my festool part goes back up on the site, will our old data be there or do we have to re-insert our tools ?  I have acquired a few more tools since that went down :) and I really don't want to have to find old receipts, etc. and re-enter all the data.

I don't have a definite answer on that yet. I just followed up w/ IT, and I'll let you know when I do.

Offline TylerC

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Re: Festool USA website
« Reply #13 on: June 09, 2017, 12:52 PM »
when the my festool part goes back up on the site, will our old data be there or do we have to re-insert our tools ?  I have acquired a few more tools since that went down :) and I really don't want to have to find old receipts, etc. and re-enter all the data.

I don't have a definite answer on that yet. I just followed up w/ IT, and I'll let you know when I do.

Well, that was fast ...

Yes, old tool registrations will be imported to the new My Festool.

Offline sylthecru

  • Posts: 37
Re: Festool USA website
« Reply #14 on: June 18, 2017, 06:39 AM »
I just purchased a DF700 and when trying to register it the saved link no longer worked and I am unable to locate the page to log into my account (i found the page to register a new tool) . Does anyone have the link so i can check on my previously registered tools?  [crying]

TS55 REQ, Mini Dust Extractor, OF1400, DF500 Domino, MFT/3, LR32, RO125, Kapex, CT 36, CMS, Carvex

Offline TylerC

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Re: Festool USA website
« Reply #15 on: June 18, 2017, 07:35 AM »
I just purchased a DF700 and when trying to register it the saved link no longer worked and I am unable to locate the page to log into my account (i found the page to register a new tool) . Does anyone have the link so i can check on my previously registered tools?  [crying]

The login feature will return to the website in the next few months. In the meantime,8 can email you a spreadsheet with your old registrations. Please send me a message worth email address that the tools would have been registered under.

Offline CADru

  • Posts: 29
Re: Festool USA website
« Reply #16 on: July 02, 2017, 06:58 PM »

Disconnect Alert!
Is Festool aware of the email notice that goes out to a customer after initiating an online repair service request? Below is from the Notes section of the resulting email. The "...log into your account..." text is a hyperlink to a 404 Error on the website. And as far as me being notified when my tool is received I have heard nothing from Festool. The only connection I have to my tool delivery is the UPS tracking number and UPS indicating that the tool was delivered. So it looks like I'll have to (bother) Festool with a phone call to inquire on my tool repair status.


>>
By including this form, we won’t have to bother you with phone calls and can service your tool efficiently. You can log into your account on our website to view the status of your repair and will also receive email alerts when we receive your tool and ship it back to you.
<<


Just would like to see Festool get it together in the customer communication department. As mentioned by others a notice on the website would be nice. In my experience with past website development projects this would be a good thing for the customer rather then the dreaded 404 Error.


Last time I sent a tool in for repair it was a nightmare to track down. After 3 weeks I was finally told that my TS 55 was sent to the wrong customer 3000 miles away. So I never got the saw I originally purchased but a replacement (new of course) but still what an experience. I don't know about others, but my tools are my family.


So you understand my concern and effort to help Festool grow in this department.

Offline Peter Halle

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Re: Festool USA website
« Reply #17 on: July 02, 2017, 07:27 PM »

Disconnect Alert!
Is Festool aware of the email notice that goes out to a customer after initiating an online repair service request? Below is from the Notes section of the resulting email. The "...log into your account..." text is a hyperlink to a 404 Error on the website. And as far as me being notified when my tool is received I have heard nothing from Festool. The only connection I have to my tool delivery is the UPS tracking number and UPS indicating that the tool was delivered. So it looks like I'll have to (bother) Festool with a phone call to inquire on my tool repair status.


>>
By including this form, we won’t have to bother you with phone calls and can service your tool efficiently. You can log into your account on our website to view the status of your repair and will also receive email alerts when we receive your tool and ship it back to you.
<<


Just would like to see Festool get it together in the customer communication department. As mentioned by others a notice on the website would be nice. In my experience with past website development projects this would be a good thing for the customer rather then the dreaded 404 Error.


Last time I sent a tool in for repair it was a nightmare to track down. After 3 weeks I was finally told that my TS 55 was sent to the wrong customer 3000 miles away. So I never got the saw I originally purchased but a replacement (new of course) but still what an experience. I don't know about others, but my tools are my family.


So you understand my concern and effort to help Festool grow in this department.

Just in case - @TylerC

Peter
Scraps to Smiles.  To be continued.....  Stay Tuned.

Offline TylerC

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  • Posts: 881
Re: Festool USA website
« Reply #18 on: July 03, 2017, 08:02 AM »
@CADru Thanks. The email is a holdover from the old site. I'll look into this. 

Offline Francisco DelValle

  • Posts: 50
  • Perpetual Novice
Re: Festool USA website
« Reply #19 on: July 21, 2017, 01:07 PM »
I just purchased a DF700 and when trying to register it the saved link no longer worked and I am unable to locate the page to log into my account (i found the page to register a new tool) . Does anyone have the link so i can check on my previously registered tools?  [crying]

The login feature will return to the website in the next few months. In the meantime,8 can email you a spreadsheet with your old registrations. Please send me a message worth email address that the tools would have been registered under.

Email sent.
TS 75, Rotex RO 90, Trion PS 300 EQ-Plus, RTS-400, OF-1400, CT 36, Abrasives Systainers, Guide Rail Accessory Kit, MFT/3