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Author Topic: Festool USA website  (Read 1915 times)

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Offline Matty04

  • Posts: 3
Festool USA website
« on: May 02, 2017, 03:29 PM »
Hey guys, I registered a new tool on the Festool USA website today, I think, and the site was significantly different.  There was not an available option to view my account to check remainder of warranty on previously registered tools and to reassure that my tool registration was successful.  I have read through this particular forum about the change in website format, but I was only wondering if there will be an option in the future that will allow us to view registered tools and remaining warranty?
Thanks all

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Offline TylerC

  • Festool USA Employee
    FOG Administrator
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  • Posts: 849
Re: Festool USA website
« Reply #1 on: May 02, 2017, 03:36 PM »
Yes, later this summer we will launch a My Festool section of the website that will allow you to view your registered tools. In the meantime, I've found your old registrations and will email you a spreadsheet with them shortly.

Offline Matty04

  • Posts: 3
Re: Festool USA website
« Reply #2 on: May 02, 2017, 03:52 PM »
Thank you so much. 

Offline dmick

  • Posts: 38
Re: Festool USA website
« Reply #3 on: June 08, 2017, 10:05 PM »
Ive noticed this same thing! Used to be able to see my registered tools, where did that go and Why?
Festoolian since 1999

Offline Gregor

  • Posts: 258
Re: Festool USA website
« Reply #4 on: June 09, 2017, 03:52 AM »
Ive noticed this same thing! Used to be able to see my registered tools, where did that go and Why?
The website got updated with a new, feature-incomplete, version.
Some local sites (like the german one) simply left the old MyFestool interface in place, no idea why that wasn't also done for the USA one.

Offline bnaboatbuilder

  • Posts: 124
Re: Festool USA website
« Reply #5 on: June 09, 2017, 10:20 AM »
Common sense would dictate placing a statement on the website letting owners know that the registration system is not working as before and when they can expect it to be back to the full capabilities or even improved. This discussion has been brought up so many times in the last 1-2 months on this forum. Why not inform people of the situation on the USA site?

The USA site still shows mistakes I pointed out months ago. The wrong accessories are still listed for the TS75. Improve what is blatantly incorrect! Blank images everywhere. How hard is it to make changes?
« Last Edit: June 09, 2017, 10:27 AM by bnaboatbuilder »
- John

Offline Bob D.

  • Posts: 348
Re: Festool USA website
« Reply #6 on: June 09, 2017, 11:19 AM »
I also noticed that when registering more than one tool you can't select different vendors. If you want to register a tool bought from ToolNut and another from Woodcraft or Beaver Tools or whoever you would have to complete each registration, then go back to the beginning and start all over.
-----
It's a table saw, do you know where your fingers are?

Offline ben_r_

  • Posts: 623
Re: Festool USA website
« Reply #7 on: June 09, 2017, 11:28 AM »
Yes, later this summer we will launch a My Festool section of the website that will allow you to view your registered tools.
Thatll be awesome!
If at first you don't succeed, redefine success!

Offline TylerC

  • Festool USA Employee
    FOG Administrator
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  • Posts: 849
Re: Festool USA website
« Reply #8 on: June 09, 2017, 12:23 PM »
Yes, later this summer we will launch a My Festool section of the website that will allow you to view your registered tools.
Thatll be awesome!

Unfortunately, I got word this week that the new My Festool section has been pushed back a few months.

If you need a list of your tool registrations (either from the old website or the new one), shoot me a message, and we'll get you taken care of.

Offline OXCanada

  • Posts: 26
Re: Festool USA website
« Reply #9 on: June 09, 2017, 12:31 PM »
I noticed the OF 1400 wasn't listed on the website anymore.  Is this intentional or part of the site upgrade?

Offline mikeyr

  • Posts: 49
Re: Festool USA website
« Reply #10 on: June 09, 2017, 12:33 PM »
when the my festool part goes back up on the site, will our old data be there or do we have to re-insert our tools ?  I have acquired a few more tools since that went down :) and I really don't want to have to find old receipts, etc. and re-enter all the data.
ex-cabinet maker, now I just play with wood

Offline TylerC

  • Festool USA Employee
    FOG Administrator
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  • Posts: 849
Re: Festool USA website
« Reply #11 on: June 09, 2017, 12:33 PM »
I noticed the OF 1400 wasn't listed on the website anymore.  Is this intentional or part of the site upgrade?

It had been there, but it disappeared a few weeks ago. IT is looking into it. It hasn't been discontinued or anything.

Offline TylerC

  • Festool USA Employee
    FOG Administrator
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  • Posts: 849
Re: Festool USA website
« Reply #12 on: June 09, 2017, 12:37 PM »
when the my festool part goes back up on the site, will our old data be there or do we have to re-insert our tools ?  I have acquired a few more tools since that went down :) and I really don't want to have to find old receipts, etc. and re-enter all the data.

I don't have a definite answer on that yet. I just followed up w/ IT, and I'll let you know when I do.

Offline TylerC

  • Festool USA Employee
    FOG Administrator
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  • Posts: 849
Re: Festool USA website
« Reply #13 on: June 09, 2017, 12:52 PM »
when the my festool part goes back up on the site, will our old data be there or do we have to re-insert our tools ?  I have acquired a few more tools since that went down :) and I really don't want to have to find old receipts, etc. and re-enter all the data.

I don't have a definite answer on that yet. I just followed up w/ IT, and I'll let you know when I do.

Well, that was fast ...

Yes, old tool registrations will be imported to the new My Festool.

Offline sylthecru

  • Posts: 37
Re: Festool USA website
« Reply #14 on: June 18, 2017, 06:39 AM »
I just purchased a DF700 and when trying to register it the saved link no longer worked and I am unable to locate the page to log into my account (i found the page to register a new tool) . Does anyone have the link so i can check on my previously registered tools?  [crying]

TS55 REQ, Mini Dust Extractor, OF1400, DF500 Domino, MFT/3, LR32, RO125, Kapex, CT 36, CMS, Carvex

Offline TylerC

  • Festool USA Employee
    FOG Administrator
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  • Posts: 849
Re: Festool USA website
« Reply #15 on: June 18, 2017, 07:35 AM »
I just purchased a DF700 and when trying to register it the saved link no longer worked and I am unable to locate the page to log into my account (i found the page to register a new tool) . Does anyone have the link so i can check on my previously registered tools?  [crying]

The login feature will return to the website in the next few months. In the meantime,8 can email you a spreadsheet with your old registrations. Please send me a message worth email address that the tools would have been registered under.