Having trouble with your Festool power tool? Well, we're here to help you. Before posting to the forum, give us a chance to diagnose and resolve your issue. In the U.S. and Canada, call us toll-free at 888-337-8600 on Monday-Friday between 8a-5p EST or contact us via email at service@festoolusa.com. For other countries, please visit http://www.festool.com for contact information for your local Festool service department.

Author Topic: Guide rail saw tracking when connecting rails  (Read 5115 times)

0 Members and 1 Guest are viewing this topic.

Offline Peter Halle

  • Global Moderator
  • *
  • Posts: 10517
  • Let's Redux / Revive / Rewind / Rollback the FOG!
Re: Guide rail saw tracking when connecting rails
« Reply #60 on: May 01, 2017, 07:04 PM »
 [dead horse]
Scraps to Smiles.  To be continued.....  Stay Tuned.

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Offline CADru

  • Posts: 19
Re: Guide rail saw tracking when connecting rails
« Reply #61 on: May 02, 2017, 05:43 PM »
[dead horse]

Too funny... [big grin]  Is that... could it be... no wait a minute.... it is..., that's a smiley beating a dead horse! Not even breaking a sweat!

Thanks for that LOL after a challenging work day, HA!

Offline DrD

  • Posts: 395
  • I might not be fast BUT I sure am slow
Re: Guide rail saw tracking when connecting rails
« Reply #62 on: May 05, 2017, 09:36 AM »
@TylerC
[quoteI appreciate everyone contributing their findings on this. I’ve sent all of this over to HQ. As a marketing guy in the US, this level of detail on these issues is outside of my prevue, so I personally can’t offer any quick answers.][/quote]

It's been a week, are we going to hear a response from those to whom you sent this?  You also mentioned you would get the trainers to offer work-arounds/possible solutions - where are they?  I don't think this should be left alone, swept under the rug; there should be some resolution, some response, NOT silence from Festool.

DrD
Dr.D

Offline TylerC

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 849
Re: Guide rail saw tracking when connecting rails
« Reply #63 on: May 05, 2017, 10:37 AM »
We've reached out to the OP directly to get him taken care of. The HQ quality department is also reaching out to him to get more information.

Offline DrD

  • Posts: 395
  • I might not be fast BUT I sure am slow
Re: Guide rail saw tracking when connecting rails
« Reply #64 on: May 05, 2017, 11:20 AM »
@TylerC

It is great you're in contact with the op, and he is being taken care of!  What about @Gman70?  What about other Festool users who experience the same issue? 

The information I'm requesting is for the rest of us, the FOG community, to know.  The op was not and is not the only user affected by this issue.  Since many of us have as our only source the mail order dealers, we can't take our mics/calipers with us when wanting another rail.  I doubt seriously that it is reasonable to ask Bob Marino or any other dealer to ship us a rail which measures 0.634 +/- 0.002".  It is really important that the community be made aware of the official Festool resolution/position regarding this issue.

Your posted approach of "... the original op has been taken care of..." is rather myopic, and does not serve the FOG community AT ALL.

DrD
Dr.D