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Author Topic: MFT cross member 495502  (Read 1401 times)

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Offline adcolor

  • Posts: 74
    • MIkey's Millworks and More
MFT cross member 495502
« on: May 04, 2018, 04:07 PM »
Hello, my cross member has broken.  Less than 5 uses, need a replacement part:
475203.

Not a real big fan of Festool service.  Have left messages before and never received a call back.  The FOG forum has been far more responsive.

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Offline Festool USA

  • Festool USA Employee
    FOG Administrator
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  • Posts: 8395
    • Festool USA
Re: MFT cross member 495502
« Reply #1 on: May 04, 2018, 04:32 PM »
Sorry that you're having a hard time getting ahold of someone. The quickest way to get this order this is to call our Customer Service team at 888-337-8600 during standard business hours. If you have a hard reaching someone, send me a message with your name, phone number, and a good time to call.

(Tyler)

Offline adcolor

  • Posts: 74
    • MIkey's Millworks and More
Re: MFT cross member 495502
« Reply #2 on: May 04, 2018, 10:11 PM »
Ok, will do.

Offline adcolor

  • Posts: 74
    • MIkey's Millworks and More
Re: MFT cross member 495502
« Reply #3 on: May 07, 2018, 03:13 PM »
Hi Tyler,

The system would not allow me to send 'private message'.  It was blocked.  No idea which Tyler you are aside from the auto generated FestoolUSA address (which is what I used).

Thanks, Michael

Offline adcolor

  • Posts: 74
    • MIkey's Millworks and More
Re: MFT cross member 495502
« Reply #4 on: May 08, 2018, 05:14 PM »
Thanks -- spoke with Yvonne today.  All taken care of!