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Author Topic: My new 125 REQ. I’m disappointed  (Read 649 times)

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Offline lablover

  • Posts: 40
My new 125 REQ. I’m disappointed
« on: February 05, 2018, 04:51 PM »
Picked this up Saturday because I needed something smaller than my 150s. So today at work I was on the job site and was in a tight area so decided to give the 125 a try. Had to use the included dust bag because I was in a tight space and didn’t have my ct26 on hand. After about 10 min the bottom or back of the cloth dust bag flew apart and I got dust everywhere!  I had high hopes for this little bag but it looks like it delaminated or something. The spring in the bag also popped out.  Tomorrow I will have the ct26 with me and move on.

How do I get this replaced. The retailer is a haul for me and I’ve only had it a day.  I have not even had time to register it.  I will say it was a crappy day after that happened.  Had to stop that task and move on because I was getting sawdust everywhere. 

Look forward to some guidance from Festool.

Thanks for reading the rant

Joe

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Offline Festool USA

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Re: My new 125 REQ. I’m disappointed
« Reply #1 on: February 05, 2018, 05:03 PM »
I'm sorry to hear about that. That's definitely frustrating. It sounds like you have a defective dust bag. That's not normal, but it can happen. If you're interested in giving it another shot, we can send you another dust bag. Just send me a message with your name, address, and phone number.

(Tyler)

Offline lablover

  • Posts: 40
Re: My new 125 REQ. I’m disappointed
« Reply #2 on: February 05, 2018, 05:32 PM »
I'm sorry to hear about that. That's definitely frustrating. It sounds like you have a defective dust bag. That's not normal, but it can happen. If you're interested in giving it another shot, we can send you another dust bag. Just send me a message with your name, address, and phone number.

(Tyler)

Tyler. That is so awesome. Now I know why I buy Festool!  I’ll send you a msg shortly

Can’t thank you enough

Joe

Edit:  I sent th msg to Tyler C. Not sure that was th right person.  Please advise. I also forgot to include my phone number but will resend when I can figur how to send you a msg...lol
« Last Edit: February 05, 2018, 05:38 PM by lablover »

Offline Peter Halle

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Re: My new 125 REQ. I’m disappointed
« Reply #3 on: February 05, 2018, 05:45 PM »
If you sent TylerC a PM that is correct.

Sorry to hear about your bag.

Peter

Offline lablover

  • Posts: 40
Re: My new 125 REQ. I’m disappointed
« Reply #4 on: February 05, 2018, 05:53 PM »
If you sent TylerC a PM that is correct.

Sorry to hear about your bag.

Peter

Thanks for the heads up Peter.  Tomorrow I will have the CT 26 with me. Sometimes I find it cumbersome and don’t want to drag it around...today lesson learned. Lol. I will say the new small SYS vac looks tempting. I’ll wait till th new hoses show up before I get it.

Thanks again

Joe