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Author Topic: Need help - Good Vendor To Buy Festool Parts?  (Read 1249 times)

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Offline Dan Clark

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Need help - Good Vendor To Buy Festool Parts?
« on: May 08, 2018, 02:34 PM »
Hi.  It's been a while since my last post.   I hope all is well with the folks on the forum.   Now about my problem...

My CT22 is getting old, but it still works great and I have several accessories for it.   It has been very useful for outside projects and portable cleanup.  So I don't want to replace it.

However, several months ago one of the back wheels snapped off, damaging the black chassis - part #452841.  After trying to epoxy it back together, it failed again and I ordered a new chassis.   However...

I'm a bit concerned about the vendor - mmToolParts.   I ordered the part on 5/1.  As of now (5/8) the order status is still shown as "processing". 

When I started a chat with mmToolParts this morning, the wait time was supposed to be 3 minutes.  After more than 30 minutes, I closed the chat.   A bit ago, I tried to phone their customer service, but was forwarded to voice mail... Where I got a message saying that the person's voicemail box was full.   Then I tried opening another chat.   It said that I was #1 in the queue and the wait time would be about 6 minutes.   It's been over 50 minutes.

So now I'm concerned.   Has anyone had good luck with mmToolParts?   Any other US Festool parts vendor available?  Can I get this part through a normal Festool vendor?   Is it feasible to order directly from Festool?   

Thanks and regards,

Dan.

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Offline SRSemenza

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Re: Need help - Good Vendor To Buy Festool Parts?
« Reply #1 on: May 08, 2018, 03:21 PM »
Dan,

  Welcome back ! [smile]

     Personally I would cancel that order. It doesn't seem promising.   Try calling Festool for the part.

Seth

Offline Mario Turcot

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Re: Need help - Good Vendor To Buy Festool Parts?
« Reply #2 on: May 08, 2018, 03:26 PM »
Hello Dan and welcome back to the FOG.

I have no experience with mmtoolparts, however ~a week without any status change looks suspicious.

First thing I would look into is about your method of payment. If you used your credit card, check if it has been billed. If so I`m afraid that you will have to wait for the 20 days period of goods/service delivery. Then I would contact my CC supplier and have them cancel the transaction.

Good luck, Mario
« Last Edit: May 08, 2018, 03:46 PM by Mario Turcot »
Mario

Offline Dan Clark

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Re: Need help - Good Vendor To Buy Festool Parts?
« Reply #3 on: May 08, 2018, 03:45 PM »
Gentlemen,

Thanks for the feedback.  I paid using PayPal, so I believe that I'm fairly well protected.    I'll try contacting Festool directly.

Best regards,

Dan.

Offline Dan Clark

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Re: Need help - Good Vendor To Buy Festool Parts?
« Reply #4 on: May 08, 2018, 04:21 PM »
Hi.   I contacted mmToolParts and cancelled my order, and talked to a very nice woman at Festool.   I got through to her immediately and ordered my CT22 chassis quickly.   Very nice discussion and responsive customer service!   Highly recommended.

Again, thanks for the advice.

Regards,

Dan.

Offline Peter Halle

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Re: Need help - Good Vendor To Buy Festool Parts?
« Reply #5 on: May 08, 2018, 05:44 PM »
Hi Dan!  Glad to see you back!  That old fashioned way of ordering by phone works really well with Festool when it comes to parts.  Obviously they have their heavy times, but a voice beats bytes in my opinion.

Peter

Offline Dane

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Re: Need help - Good Vendor To Buy Festool Parts?
« Reply #6 on: May 08, 2018, 06:25 PM »
For what it’s worth, I have used MM numerous times with good success.