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Author Topic: Not able to order a part  (Read 1408 times)

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Offline adcolor

  • Posts: 67
    • MIkey's Millworks and More
Not able to order a part
« on: April 21, 2017, 12:32 AM »
Hello,

I need a DD-ES lock ring (10019385).  Mine has lost a lip and will not stay locked. 

I have made at least 3 phone calls to the service number.  No one has answered (at least one was outside normal hours and I left a voice mail).  The other two I also left a voice mail.

Is anyone home?

Thanks.

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Offline TylerC

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 986
Re: Not able to order a part
« Reply #1 on: April 21, 2017, 07:58 AM »
Give this number a call instead: 877-337-8665

Spare parts are actually ordered through our Inside Sales team — not our Service team — so that should help you reach them directly.

Offline adcolor

  • Posts: 67
    • MIkey's Millworks and More
Re: Not able to order a part
« Reply #2 on: April 22, 2017, 03:09 AM »
What is their contact number?

Offline GarryMartin

  • Posts: 1621
Re: Not able to order a part
« Reply #3 on: April 22, 2017, 03:24 AM »
What is their contact number?

@TylerC noted their number above.

Give this number a call instead: 877-337-8665

Offline adcolor

  • Posts: 67
    • MIkey's Millworks and More
Re: Not able to order a part
« Reply #4 on: April 22, 2017, 10:19 AM »
You are correct.  Things we should not do when tired....