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Author Topic: Packaging Kapex for shipment  (Read 943 times)

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Offline CADru

  • Posts: 29
Packaging Kapex for shipment
« on: July 08, 2017, 09:44 AM »

Is it possible that a Kapex KS 120 miter saw could be damaged in shipment if not packaged as recommended by Festool via the YouTube video: Festool Kapex Packing Instructions (Link to this video is included in the repair ticket email from Festool) I saved all the shipping components (including original box) and took my time and packaged my investment securely per recommendations.

I asked this because I just received my Kapex back from repair and recommended packaging instructions were NOT followed by Festool. Below are the steps taken from Part One the packaging video. The BOLD steps were NOT followed by Festool. The attached images show my Kapex as it was removed from the box identifying the packaging failures.

On another note: Not only am I disappointed with the packaging experience the entire repair process failed. The saw went in for repair due to blade guard/safety switch failure after less then one year of use. The blade guard as repaired does not function properly. I will be contacting Festool next week to get some answers. Posting on FOG looking to get some feedback from Festool and other Kapex users.

Why do we not get any documentation outlining the findings and repairs made?

Part One
1. Make sure bevel lock is set at +/- 47 degrees
2. Place piece of plastic on right rail
3. Pull saw head all the way out
4. Lock saw head by tightening locking knob
5. Pull out small green adjustment pin all the way
6. Push left fence in until it is even with side of saw
7. Lock left fence with green lever
8. Push right fence all the way out until it hits the stop
9. Lock right fence with green lever
10. Don't send accessories
11. Place little piece of plastic foam under saw blade
12. Pull out metal lever at the back of the saw head using a screwdriver
13. Pull the saw head all the way down
14. Secure the saw head to the table using a cable tie.
15. Set the miter angle to 60 degrees on the right side.
16. Lock miter lock lever
« Last Edit: July 08, 2017, 09:52 AM by CADru »

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Offline ear3

  • Posts: 3112
Re: Packaging Kapex for shipment
« Reply #1 on: July 08, 2017, 10:34 AM »
Oops.  Perhaps @TylerC should be flagged on this one.  I had to send in my Kapex early on for laser failure and blade deflection,  but I just took it to my dealer to let them handle it.  That seems like the safest option, at least on the outbound flight.
Kapex KS 120 w/UG Cart and Extensions • CXS Set • T18+3 w/Centrotec Installer's Set • PDC 18/4 • TS 75 • TSC 55 • HKC 55 w/250, 420 and 670 FSK rails • Carvex 420 w/Accessory Kit • Domino 500 Set • Domino 700 XL • OF 2200 w/Base Accessory Kit • OF 1400 • OF 1010 • MFK 700 EQ Set • LR 32 • MFS 400 w/2000, 1000, and 700 extensions • Rotex 90 • Rotex 150 • LS 130 • ETS-EC 150/5 • ETS 150/3 • Pro 5 LTD • RTS 400 • RAS 115.04 • DX 93 • HL 850 • Vecturo OS 400 • CT 26 w/Long-Life Bag • CT Sys w/Long-Life Bag • MFT/3

Offline Chris Wong

  • Festool Dealer
  • *
  • Posts: 838
  • I make sculptural furniture.
    • Flair Woodworks
Re: Packaging Kapex for shipment
« Reply #2 on: July 08, 2017, 12:21 PM »
I think that locking the slide is an important step. Steps 12 and 13 must have been done to get the saw in the box.

Every repair we get back from Festool includes a document detailing what was replaced/repaired. Occasionally there are other comments/observations from the repair tech too.
Chris Wong, http://FlairWoodworks.com

The thoughts and ideas expressed here are my own and do not necessarily represent those of http://UltimateTools.ca.  But Dan does say "hello".

Offline CADru

  • Posts: 29
Re: Packaging Kapex for shipment
« Reply #3 on: July 08, 2017, 03:12 PM »
I think that locking the slide is an important step. Steps 12 and 13 must have been done to get the saw in the box.

Agreed, but the fact that step 14 was a failure the saw was not kept in the required "all the way down" position. I see steps 11-14 as a collection that's why they are all indicated as a failure.

Offline CADru

  • Posts: 29
Re: Packaging Kapex for shipment
« Reply #4 on: July 08, 2017, 03:52 PM »
What's really disturbing is the relationship between image KapexShip-02 and KapexShip-03.... anybody? Anyway, after going through some initial testing of saw functions today, especially with bevel settings, I'm terribly upset. The 0-45 setting as a weak positive stop at 0, you can bypass it with a turn of the bevel adjusting knob if you're not careful. Adjusting bevel left and right of 0 is smooth until ~25 degrees then it's rough going with more resistance increasing the closer you rotate to 45 degrees.
 :( :( :( :(
If this saw functioned like this out-of-box when first used it would have went back in a heartbeat.
Any advise on how to address this @TylerC
« Last Edit: July 08, 2017, 03:58 PM by CADru »

Offline TylerC

  • Festool USA Employee
    FOG Administrator
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  • Posts: 880
Re: Packaging Kapex for shipment
« Reply #5 on: July 13, 2017, 08:33 AM »
As a quick update, @CADru has been directly in touch with our service department, and they're working to get things resolved. I can't comment on individual service claims, but I'm sure that @CADru will provide an update if necessary.

Offline CADru

  • Posts: 29
Re: Packaging Kapex for shipment
« Reply #6 on: July 14, 2017, 09:46 PM »

As @TylerC  mentioned I contacted Festool Repair Service, via email, addressing my concerns with possible damage to my Kapex due to faulty shipping by Festool. Festool Repair Service replied via email the very next day. I sent my email at 10 PM one night and received a reply email by 8:00 am the next day. That's a greatly appreciated reaction time!

Here is what Festool had to say:
We are sorry to hear you are unhappy with your tool after service.  It is difficult to tell exactly what has happened, possibly some movement in the shipping process.  Probably the best thing to do at this point is to get the tool back into us so we can address the new complaints you have concerning the operation of your tool.

So the Kapex is going on another field trip (without me  [crying] )