I'm not quite sure which board is the most appropriate for my post...
In any case, I bought a T15 from www.cpofestool.com
. The package just arrived on Friday but it's obvious that both the drill and systainer have been mildly used. The drill has a few marks, as does one battery, and the case has some interior and exterior scratches.
Customer service declined to expedite a replacement but they've agreed to discount the tool. They have not yet said how much.
Has anyone had a similar issue with www.cpofestool.com?
Also, if some of you were in a similar boat what do you think would be a satisfactory resolution?
Thanks for your thoughts,