Woodworking & Power Tools Forum - Festool Owners Group > FESTOOL DISCUSSIONS > Ask Festool > Problem with CPO Festool
Pages: [1]   Go Down
« previous next »
  Print  
Author Topic: Problem with CPO Festool  (Read 1501 times)
0 Members and 1 Guest are viewing this topic.
s.dehner

Offline Offline

Location: Western Washington - USA
Member Since: Mar 2010
Posts: 10
« on: March 15, 2010, 11:18 PM »
I'm not quite sure which board is the most appropriate for my post...

In any case, I bought a T15 from www.cpofestool.com. The package just arrived on Friday but it's obvious that both the drill and systainer have been mildly used. The drill has a few marks, as does one battery, and the case has some interior and exterior scratches.

Customer service declined to expedite a replacement but they've agreed to discount the tool. They have not yet said how much.

Has anyone had a similar issue with www.cpofestool.com?

Also, if some of you were in a similar boat what do you think would be a satisfactory resolution?

Thanks for your thoughts,

Shawn

* drill side.jpg (81.53 KB, 576x768 - viewed 244 times.)

* case inside.jpg (70.39 KB, 1024x768 - viewed 246 times.)
« Last Edit: March 15, 2010, 11:39 PM by s.dehner » Logged
Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.

justinmcf

Offline Offline

Location: Gold Coast, Queensland, Australia
Member Since: Nov 2008
Posts: 711


Queensland Builder
« Reply #1 on: March 15, 2010, 11:22 PM »
if you change your profile to show which country you are in, it will help a lot.
also, what is cpo?

regards, justin.
Logged
s.dehner

Offline Offline

Location: Western Washington - USA
Member Since: Mar 2010
Posts: 10
« Reply #2 on: March 15, 2010, 11:28 PM »
Thanks for the reply.

I'm in the United States and Festool tools can be bought online via www.cpofestool.com

S.
Logged
justinmcf

Offline Offline

Location: Gold Coast, Queensland, Australia
Member Since: Nov 2008
Posts: 711


Queensland Builder
« Reply #3 on: March 15, 2010, 11:38 PM »
thanks for the photo shawn.
i see you live in the u.s.
i recommend you call festool directly and explain to them what has happened.
festool service in the u.s. is of the highest service you will find anywhere.
they will want to help you.
a satisfactory result for me would be a new drill.
i would not accept something that has had obvious use.

you should be looking at a brand new drill heading your way, nothing less.

regards, justin.
Logged
s.dehner

Offline Offline

Location: Western Washington - USA
Member Since: Mar 2010
Posts: 10
« Reply #4 on: March 16, 2010, 12:42 AM »
thanks for the replies.

www.cpofestool.com did say they'd ship out a replacement but via snail mail (as per my original order). at this juncture i need the drill a.s.a.p so i'm in a bind if i wait for a replacement.

thanks again. will post the outcome for anyone curious.

shawn
Logged
Shane Holland
Festool USA Employee
FOG Administrator

Online Online

Location: USA
Member Since: Jan 2007
Posts: 5019



WWW
« Reply #5 on: March 16, 2010, 09:34 AM »
I am locking this thread since this is a duplicate of another thread in another section of the forum.  To continue the conversation, please post your replies here:

http://festoolownersgroup.com/festool-tool-problems/cpo-festool-problems

Thank you.
Logged
Shane Holland | Festool USA | Sales: 888-337-8600 | Service: 800-554-8741 | sho@festoolusa.com

Faster. Easier. Smarter.



Power Tools, Domino Joiners, RRP HEPA Vacs, Track Saws,  Drywall Sanders, Cordless Drills, Tools for Painters, LED Worklamp, Router Tables
Pages: [1]   Go Up
  Print  
« previous next »
 
Jump to: