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Author Topic: Warranty with non-Festool blades, and bits  (Read 1322 times)

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Offline glass1

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Warranty with non-Festool blades, and bits
« on: October 04, 2017, 05:51 AM »
So does using non festool blades void the warranty on the jig saws.

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Offline antss

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Warranty with non-Festool blades, and bits
« Reply #1 on: October 04, 2017, 09:46 AM »
no

Offline Festool USA

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Warranty with non-Festool blades, and bits
« Reply #2 on: October 04, 2017, 11:18 AM »
Festool USA does not immediately void the warranty on the tool for using non-Festool blades.  However, if we receive a tool and determine that the problem was caused by the blade, the repair could be chargeable. Festool does not warrant the use or performance of other companies products, nor compatibility with our tools. 

If it is a first-time occurrence and a relatively minor complication, we will likely make the repair free of charge. If it is a repeated issue or more complicated fix, the repair might be handled as chargeable. As we strive to be highly a customer-oriented, we tend to err on the side of the customer more often than not in these situations.

(Tyler)

Offline J0hn

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Warranty with non-Festool blades, and bits
« Reply #3 on: October 04, 2017, 01:47 PM »
I'm confused..

In this thread - Festool denied the warranty because the user was using a 'non-Festool blade' and hit a screw while cutting a sink opening into a countertop and the gears broke.  He didn't know the screw was there and I really don't consider hitting a screw by accident to be "abuse".   Cost of repairs was estimated to be $350 (basically the cost of a new jig-saw)

Festool will not cover repair of jigsaw at 1year into a 3 year warrenty

What difference did it really make that it wasn't a Festool blade?

I mean if I hit a screw in a similar situation using a Festool blade - I would pretty much expect the same results....


Offline Svar

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Warranty with non-Festool blades, and bits
« Reply #4 on: October 04, 2017, 01:55 PM »
What difference did it really make that it wasn't a Festool blade?
They only cover it if you hit a Festool nail while cutting Festool countertop with Festool blade.  [big grin]

Offline Cheese

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Warranty with non-Festool blades, and bits
« Reply #5 on: October 04, 2017, 02:00 PM »
They only cover it if you hit a Festool nail while cutting Festool countertop with Festool blade.  [big grin]

That's funny... [poke]

Offline Festool USA

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Warranty with non-Festool blades, and bits
« Reply #6 on: October 04, 2017, 02:30 PM »
@J0hn - We don't comment publicly on individual repair claims — especially one that is more than two years old — but our previous answer holds. If it is determined that the issue was caused as a result of using a non-Festool accessory or consumable, the repair could be chargeable.

(Tyler)

Offline J0hn

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Warranty with non-Festool blades, and bits
« Reply #7 on: October 04, 2017, 02:37 PM »
So what is so "special" about a Festool Jig Saw Blade? 

Are you saying that perhaps the Festool blades are actually softer/weaker and the teeth would break or something if you hit a screw before ruining the gears or what? 

I just can't understand "what difference does it make"  Surely you can answer that generic question...

@Festool USA

Offline Cochese

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Warranty with non-Festool blades, and bits
« Reply #8 on: October 04, 2017, 02:45 PM »
So what is so "special" about a Festool Jig Saw Blade? 

Are you saying that perhaps the Festool blades are actually softer/weaker and the teeth would break or something if you hit a screw before ruining the gears or what? 

I just can't understand "what difference does it make"  Surely you can answer that generic question...

@Festool USA

I'm not sure what the issue is. This is the exact same corporate-speak every other company in this country does. This isn't a special thing to Festool. It's the same language you'll find if you put a third party oil filter on your Ford.

This is really a non-issue.

Offline Festool USA

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Warranty with non-Festool blades, and bits
« Reply #9 on: October 04, 2017, 02:58 PM »
@J0hn - We're not going to comment on an individual repair claim from two years ago.

The issue isn't that sawblades are special or unique. It's that all Festool tools, accessories, and consumables are engineered, manufactured, and tested only with other Festool products. We can't guarantee anything one way or another about anything related to another manufacturer's product.

As stated in the initial response, we'll generally give the customer the benefit of the doubt on issues like this. Unless it's a repeated or larger issue, we will likely repair it under the warranty.

(Tyler)

Offline antss

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Warranty with non-Festool blades, and bits
« Reply #10 on: October 04, 2017, 05:32 PM »
That tool almost certainly would have failed if the OP was using a festool blade too. 

That Festool chose to deny warranty coverage because of the blade is simply legal wrangling.  I'm guessing a suit likely would have brought a different outcome.  But, would have cost many times more than the saw itself.

At any rate, no one ever commented about who put that screw in the cutout path of the sink. I'm guessing it was the OP.     

Offline Peter Halle

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Warranty with non-Festool blades, and bits
« Reply #11 on: October 04, 2017, 06:15 PM »
Respectfully I will offer the following:

1.  The OP was here and gone in a matter of days,

2.  I've hit screws with jig saw blades and as soon as I did it I knew it.  I suspect that is the same for most.

3.  I have dulled blades hitting screws.  I suspect others have too.

4.  There are always two sides to a story.

5.  Arm chair quarterbacking is a low risk endeavor.  You don't have any skin in the game.

Peter
Disclaimer:  I have been involved with the development of some TSO Products.  I have offered thoughts and ideas freely.  I am not paid but I may receive products during the development process or afterwards.

Offline J0hn

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Warranty with non-Festool blades, and bits
« Reply #12 on: October 04, 2017, 06:39 PM »
Respectfully I will offer the following:

1.  The OP was here and gone in a matter of days,

2.  I've hit screws with jig saw blades and as soon as I did it I knew it.  I suspect that is the same for most.

3.  I have dulled blades hitting screws.  I suspect others have too.

4.  There are always two sides to a story.

5.  Arm chair quarterbacking is a low risk endeavor.  You don't have any skin in the game.

Peter

You forgot #6:
6.  There are no problems with Kapex..

So now we are going to 'respectfully' bad mouth 'CabMaker' (the jigsaw blade guy) because he only made two posts on the forum....   Geez, do you think he may have been a little disgusted with Festools since his 1-year-old, $350 jigsaw was ruined by hitting a screw????

So in all your worldly experience - how do you trash the gears in a Festool Jigsaw???

What's the other side to the story we are missing?  (that thread he started seemed to cover both sides pretty well)

Everyone makes mistakes, it's called human nature.  Yet Festool keeps having incidents like this and the problems with the Kapex and instead of stepping up and trying to make it right, they just pretend it's not happening...  I would expect this kind of behavior from Harbor Freight, not Festool


Offline harry_

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Warranty with non-Festool blades, and bits
« Reply #13 on: October 04, 2017, 06:57 PM »
IMO, there is more to this story than a blade, a screw, and busted jigsaw gears.

I have hit countless screws with my jigsaw1 and the saw never even noticed. It just stopped cutting.
Did the blade notice? Absolutely.
Did the wood notice? Well if smoke is any indicator, then yes. (sometimes you hit metal and think it is just a staple or nail and you can march on by)

For me to believe that a jigsaw blew out its drive train over a nail....... yeah, no. Personal experience tells me the blade would go blunt, heat up then possibly/likely snap off in the wood. None of these things should/would cause a drive train to fail.

Again, I think there is more to this story than has been told. I'm not asking Festool to tell me more and I'm not saying the OP is lying.
I'm just saying my personal experience doing sink and wall oven cut-outs leads me to disbelief of the story.

1. My jigsaw happens to be a Bosch. I am NOT saying that it is better/worse than a Festool, only that it's what I have.
Disclaimer: This post is for educational and entertainment purposes only. Any resemblance to real persons, living or dead is purely coincidental. Void where prohibited. Some assembly required. Batteries not included. Contents may settle during shipment. Use only as directed. No other warranty expressed or implied. This is not an offer to sell securities. May be too intense for some viewers. No user-serviceable parts inside. Subject to change without notice. One size fits all (very poorly).

Offline Peter Halle

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Warranty with non-Festool blades, and bits
« Reply #14 on: October 04, 2017, 07:30 PM »
Respectfully I will offer the following:

1.  The OP was here and gone in a matter of days,

2.  I've hit screws with jig saw blades and as soon as I did it I knew it.  I suspect that is the same for most.

3.  I have dulled blades hitting screws.  I suspect others have too.

4.  There are always two sides to a story.

5.  Arm chair quarterbacking is a low risk endeavor.  You don't have any skin in the game.

Peter

You forgot #6:
6.  There are no problems with Kapex..

So now we are going to 'respectfully' bad mouth 'CabMaker' (the jigsaw blade guy) because he only made two posts on the forum....   Geez, do you think he may have been a little disgusted with Festools since his 1-year-old, $350 jigsaw was ruined by hitting a screw????

So in all your worldly experience - how do you trash the gears in a Festool Jigsaw???

What's the other side to the story we are missing?  (that thread he started seemed to cover both sides pretty well)

Everyone makes mistakes, it's called human nature.  Yet Festool keeps having incidents like this and the problems with the Kapex and instead of stepping up and trying to make it right, they just pretend it's not happening...  I would expect this kind of behavior from Harbor Freight, not Festool

I did not trash the OP.  Pointed out a fact.  I am not qualified to determine why he didn't post more.

Trashing gears in any tool would be pretty difficult to do in any scenario in my feeble find if the blade was the weakest and most sacrificial part of the most assembly.  I suspect that many here have been around the construction industry for a while.  If a helper brought them a jigsaw that was broken I would suspect that they might ask "what the heck did you do?"  And then when he said " I just hit a screw" they would also look first at him versus the tool.

What was the other side of the story?  I don't know.  But there is always two.  Even if they agree.

The Kapex isn't a jigsaw and this thread was about jigsaws and blades.
Disclaimer:  I have been involved with the development of some TSO Products.  I have offered thoughts and ideas freely.  I am not paid but I may receive products during the development process or afterwards.

Offline Festool USA

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Warranty with non-Festool blades, and bits
« Reply #15 on: October 04, 2017, 07:33 PM »
If you have general questions about Festool warranties, let's discuss. But let's drop the chatter around one specific service claim from more than two years ago. We're not talking about the particulars of a claim from 2015.

(Tyler)