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Author Topic: Request for ship tag for 2nd dead kapex  (Read 1513 times)

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Offline morts10n

  • Posts: 178
Request for ship tag for 2nd dead kapex
« on: June 25, 2016, 01:32 AM »
Can I get a ship tag to return my 2nd burned up Kapex for warranty repair/replacement?

Thank you

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Offline copcarcollector

  • Posts: 1361
Re: Request for ship tag for 2nd dead kapex
« Reply #1 on: June 25, 2016, 01:50 AM »
I believe it is automatically sent to you when you fill out the online repair form:

https://www.festoolusa.com/account/repair/

Sorry to hear that you are having troubles, especially with a second Kapex.  [sad]

Offline TylerC

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 996
Re: Request for ship tag for 2nd dead kapex
« Reply #2 on: July 05, 2016, 08:27 AM »
@copcarcollector is correct. You'll need to initiate a tool repair at https://www.festoolusa.com/account/repair/

That's where you'll get a shipping label. Let me know if you have any other questions.

Offline JimH2

  • Posts: 492
Re: Request for ship tag for 2nd dead kapex
« Reply #3 on: July 05, 2016, 09:08 AM »
Can I get a ship tag to return my 2nd burned up Kapex for warranty repair/replacement?

Thank you

This is not the venue for this. It's basically a public shaming when all you have to do is look on their website under the service section.

Offline Festoolfootstool

  • Posts: 2076
  • The trouble with Bob is its all about Bob
Re: Request for ship tag for 2nd dead kapex
« Reply #4 on: July 05, 2016, 10:23 AM »
Can I get a ship tag to return my 2nd burned up Kapex for warranty repair/replacement?

Thank you

This is not the venue for this. It's basically a public shaming when all you have to do is look on their website under the service section.

it is a public shaming, and rightly so.and this is just the place for it.
If the milk turns out to be sour, I ain't the kind of **** to drink it.......

Why do Festool accessories only have a two month guarantee here in the UK ?