Having trouble with your Festool power tool? Well, we're here to help you. Before posting to the forum, give us a chance to diagnose and resolve your issue. In the U.S. and Canada, call us toll-free at 888-337-8600 on Monday-Friday between 8a-5p EST or contact us via email at service@festoolusa.com. For other countries, please visit http://www.festool.com for contact information for your local Festool service department.

Author Topic: Thanks Festool  (Read 4748 times)

0 Members and 1 Guest are viewing this topic.

Offline dsweetser

  • Posts: 129
  • Adirondack, NY USA
Thanks Festool
« on: November 29, 2009, 01:16 PM »
My 3 year + jig saw was in need of repair. Sent to Festool in IN. Back in a week. Cleaned, greased, new base, blade guide, shoe, 10minutes labor & shipping all for less than $55.00. I cannot say enough good things about the service I have received.

Thank You Festool. It pays to buy quality.

Don

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Offline Craig T

  • Posts: 17
Re: Thanks Festool
« Reply #1 on: November 29, 2009, 05:27 PM »
I've been lurking for a bit, and doing a fair amount of research in regards to setting up my own small shop in the limited space that I have. I'm somewhat new to woodworking, and haven't made the financial plunge into serious tools just yet.

It's posts like these that are helping me make up mind - thanks for sharing!


Offline Festool USA

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 8306
    • Festool USA
Re: Thanks Festool
« Reply #2 on: November 29, 2009, 07:03 PM »
Don, I always share posts like these with the fine people that work in the repair department of Festool USA.  They always do such a phenomenal job.  And we all appreciate hearing positive feedback from our customers.  I have witnessed first hand the lengths to which the service department goes to provide every customer with this level of service.  I think this stands as a testament to our commitment of providing customers with the best tools and best service in the industry.  Thanks for sharing your experience, Don.

Craig, welcome to the forum.  We look forward to hearing more from you.  Feel free to jump right in and ask questions.  We have a great group of members anxious to share their experiences and answer questions.

Offline Peter Halle

  • Global Moderator
  • *
  • Posts: 10939
  • Let's Redux / Revive / Rewind / Rollback the FOG!
Re: Thanks Festool
« Reply #3 on: November 29, 2009, 08:06 PM »
Craig,

I will second the welcome.  As you are setting up your shop, please feel free to ask questions regarding Festools or others.  Many of us here have several Festools but also have  and have had experience with other tools and would like to help others avoid the bruises and wasted money we have accumulated along the way.  We are here to help.

Peter
Disclaimer:  I have been involved with the development of some TSO Products.  I have offered thoughts and ideas freely.  I am not paid but I may receive products during the development process or afterwards.

Offline Bob Marino

  • Festool Dealer
  • *
  • Posts: 2926
    • bobmarinosbesttools.com
Re: Thanks Festool
« Reply #4 on: November 29, 2009, 08:54 PM »
 
 Just to add my two cents; Festool's repair department - under Les W and Dave M (still) are second to none. Having met and spoken to them both sooooooooooooooooo many times, I  can and will proudly attest to their knowledge, commitment  to helping the customer and most of all, their downright  plain decency. Am I wowed by them? You bet.

 Bob
Festool  Dealer since 2002; user well before that!
            http://bobmarinosbesttools.com
                   Service As It Should Be

Offline Craig T

  • Posts: 17
Re: Thanks Festool
« Reply #5 on: November 29, 2009, 10:17 PM »
Thanks for the welcome, Peter and Shane!

Offline Peter Halle

  • Global Moderator
  • *
  • Posts: 10939
  • Let's Redux / Revive / Rewind / Rollback the FOG!
Re: Thanks Festool
« Reply #6 on: November 29, 2009, 11:22 PM »
Craig,

One of my brothers lives in Palm Springs.  As you go down the slope I might need your assistance to explain the slippery green slope to him.  He doesn't get it when I try. [thumbs up] [thumbs up]

Peter
Disclaimer:  I have been involved with the development of some TSO Products.  I have offered thoughts and ideas freely.  I am not paid but I may receive products during the development process or afterwards.

Offline justinmcf

  • Posts: 712
  • Queensland Builder
Re: Thanks Festool
« Reply #7 on: November 30, 2009, 04:28 AM »
hi don and welcome to the fog.

i recently had my ps300 serviced by festool here in australia.
i was amazed that they completely replaced the chuck which holds the blade.
when all i thought it needed was new carbide guides!
this was done free of charge as the jigsaw was only 2 years old.

and this is the reason i am happy to pay a little extra when it comes to buying festoys!

regards, justin.

Offline Craig T

  • Posts: 17
Re: Thanks Festool
« Reply #8 on: November 30, 2009, 12:09 PM »
When I start down that slope, I'll take some pictures of the tools in the sun, by the pool and some palm trees. Maybe that will help  [cool]

Craig,

One of my brothers lives in Palm Springs.  As you go down the slope I might need your assistance to explain the slippery green slope to him.  He doesn't get it when I try. [thumbs up] [thumbs up]

Peter