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Author Topic: Thumbs up for Festool UK customer Service  (Read 820 times)

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Offline rdr

  • Posts: 68
Thumbs up for Festool UK customer Service
« on: May 17, 2017, 01:27 PM »
Realise this is a US Festool section but after reading about some issues around turnaround I have been pleasantly surprised with Festool UK's after care.  Had a quality issue with my parallel guide which they sorted within days and then an Airstream charger that had issues which they are swapping out. Response time to online ticket for both issues with proposed resolution was within hours so very impressed and happy.

Well done Festool a refreshing change to other companies dealings of late  :)

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Offline bobfog

  • Posts: 835
Re: Thumbs up for Festool UK customer Service
« Reply #1 on: May 17, 2017, 01:54 PM »
Sounds like praise for some pretty low-hanging fruit to be honest.

Offline TylerC

  • Festool USA Employee
    FOG Administrator
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Re: Thumbs up for Festool UK customer Service
« Reply #2 on: May 17, 2017, 02:45 PM »
I'm not in the UK, but thanks for sharing some positivity! I'm glad to hear that you had a good experience!
« Last Edit: May 17, 2017, 05:01 PM by TylerC »

Offline Phil Beckley

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Re: Thumbs up for Festool UK customer Service
« Reply #3 on: May 17, 2017, 04:27 PM »
Realise this is a US Festool section but after reading about some issues around turnaround I have been pleasantly surprised with Festool UK's after care.  Had a quality issue with my parallel guide which they sorted within days and then an Airstream charger that had issues which they are swapping out. Response time to online ticket for both issues with proposed resolution was within hours so very impressed and happy.

Well done Festool a refreshing change to other companies dealings of late  :)

Hi
 Thank you for the feedback and I will pass this on to service  [smile]
rg
Phil
Festool U.K Employee | Festool UK Website


Online SRSemenza

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Re: Thumbs up for Festool UK customer Service
« Reply #4 on: May 17, 2017, 04:39 PM »
There really isn't a non-USA section. Though USA based the FOG has a very strong international membership presence.

Thanks for the post  [thumbs up]

Seth