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Author Topic: USA WEBSITE  (Read 4330 times)

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Offline Holmz

  • Posts: 3631
Re: USA WEBSITE
« Reply #30 on: April 13, 2017, 06:59 AM »
...

In an ideal world, though, they are iterating throughout this process and getting feedback.
...
-Adam

I understand spiral development and agile development.
However There was a working web site, and now it sounds like it is a non working one.

Theoretically it may be better, and theoretically it could have been tested on multiple devices before rolling it out.

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.


Offline Gregor

  • Posts: 258
Re: USA WEBSITE
« Reply #31 on: April 13, 2017, 07:11 AM »
Theoretically they could have put up the new site under a subdomain first and crowdsource the testing/debugging from their userbase (like the forum members here, or all their registered customers via a mailing like the marketing ones I get on a regular basis), with some tools to be raffled out over participants (or something) as carrots to get feedback.

Offline Holmz

  • Posts: 3631
Re: USA WEBSITE
« Reply #32 on: April 13, 2017, 07:42 AM »
Theoretically they could have put up the new site under a subdomain first and crowdsource the testing/debugging from their userbase (like the forum members here, or all their registered customers via a mailing like the marketing ones I get on a regular basis), with some tools to be raffled out over participants (or something) as carrots to get feedback.

That sounds practical too.

Offline TylerC

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 845
Re: USA WEBSITE
« Reply #33 on: April 13, 2017, 08:21 AM »
I'm not fuming, but the lack of redirects was a first world burden the last few nights.
I tried to navigate the website but gave up and googled "Festool Supplemental Manuals" instead of "(insert tool) supplemental manual" and got what I needed straight from Rick Christopherson.

There are a lot of redirects already set up. If you have specific examples, we'll get them added.

Offline mrFinpgh

  • Posts: 188
Re: USA WEBSITE
« Reply #34 on: April 13, 2017, 08:25 AM »
...

In an ideal world, though, they are iterating throughout this process and getting feedback.
...
-Adam

I understand spiral development and agile development.
However There was a working web site, and now it sounds like it is a non working one.

Theoretically it may be better, and theoretically it could have been tested on multiple devices before rolling it out.

Agreed.  That's why I'm saying that many of these issues could have and probably should have been identified prior to a complete changeover.  @Gregor is speaking to this better than I did. 


Offline charley1968

  • Posts: 482
Re: USA WEBSITE
« Reply #35 on: April 13, 2017, 08:56 AM »
Hey folx!
Take a step back! A tool suppliers website is shite..so what? Is a website really sine qua non? In a couple of months it's gonna be allright. I guess. And in the meantime we got this little forum to attend to, roight? Honestly, who ever gained much info from the previous website? When i need info fast , i always checked sellers sites first: faster and more to the point.
Peace!
Just for today..

Offline antss

  • Posts: 930
Re: USA WEBSITE
« Reply #36 on: April 13, 2017, 09:12 AM »
"whoever gain much info from the previous website" ?

I'll wager a lot of people !

The abrasive selector
Jigsaw blade selector
EKAT
Owner's manuals
Supplemental manuals


.......to name a few.


Whether we like it or not , in today's world - a comprehensive and easy to navigate website is pretty much mandatory for a manufacturer.  It even needs to work with a smartphone and tablet as well as full sized computer.

Offline Paul G

  • Posts: 1871
Re: USA WEBSITE
« Reply #37 on: April 13, 2017, 09:33 AM »
I'm not fuming, but the lack of redirects was a first world burden the last few nights.
I tried to navigate the website but gave up and googled "Festool Supplemental Manuals" instead of "(insert tool) supplemental manual" and got what I needed straight from Rick Christopherson.

There are a lot of redirects already set up. If you have specific examples, we'll get them added.

https://www.festoolusa.com/service/manuals/

https://www.festoolusa.com/media/pdf/domino_xl_df700.pdf
+1

Offline charley1968

  • Posts: 482
Re: USA WEBSITE
« Reply #38 on: April 13, 2017, 09:40 AM »
I concede that the Ft website contains relevant information. But you'll agree there are other ways to get the information: FOG, dealers, web, paper catalogues...
Of course a manufacturer ought to have an easy-to-navigate, informative website. They screwed up. It will be fixed. Eventually.
In the meantime, i hope the FOG will have less consumerism and more information. Amen.
Just for today..

Offline Paul G

  • Posts: 1871
Re: USA WEBSITE
« Reply #39 on: April 13, 2017, 09:50 AM »
Shouldn't it be Domino "Joining" instead of "Jointing"?

The international site agrees with you...https://www.festool.com/Products/Pages/Product-Detail.aspx?pid=574320
+1

Offline TylerC

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 845
Re: USA WEBSITE
« Reply #40 on: April 13, 2017, 10:11 AM »

Offline Cheese

  • Posts: 3004
Re: USA WEBSITE
« Reply #41 on: April 13, 2017, 12:31 PM »
Honestly, who ever gained much info from the previous website? When i need info fast , i always checked sellers sites first: faster and more to the point.

I'll give you that one for sure... [thumbs up]...I actually quit going to the old Festool website for information as some of the info was out of date, some was just flat out incorrect, some of the recently released products were not available and some of the pictures were of the 50 x 50 size. Way too small for these old peepers to focus on.

So, for the last 6-9 months, I've been using Uncle Bob and the ToolNut websites for detailed Festool information exclusively. After trying the new website yesterday, I'll continue to use the BM/TN websites until Festool can get things back under control.

I tried using my iPhone yesterday and it was a mess, I spent more time swiping than reading. [crying]

Offline yetihunter

  • Posts: 333
Re: USA WEBSITE
« Reply #42 on: April 13, 2017, 02:58 PM »
I'm not fuming, but the lack of redirects was a first world burden the last few nights.
I tried to navigate the website but gave up and googled "Festool Supplemental Manuals" instead of "(insert tool) supplemental manual" and got what I needed straight from Rick Christopherson.

There are a lot of redirects already set up. If you have specific examples, we'll get them added.

I would, but I just checked and they're already fixed. :)
AWESOME!


Offline Bohdan

  • Posts: 721
Re: USA WEBSITE
« Reply #43 on: April 13, 2017, 07:38 PM »
I think that Festool should have a look at Toolnut's website to see how it should be done.

I needed info on some systainer dividers and none of the Festool websites even admitted that such an item existed.

I contacted Festool Aust who referred me to an ekat page to get a part number, entered that number in all of the sites - not found - doesn't exist!

Went to Toolnut's site, two clicks later had all the info I needed, including all of the other options available.

In this modern global environment a company that can't manage a website or run a phone in the US raises serious concerns about its ability to actually make things properly.

Get real Festool! Are you trying to help your customers or to destroy a successful operation?

Offline Holmz

  • Posts: 3631
Re: USA WEBSITE
« Reply #44 on: April 13, 2017, 08:27 PM »
...
In this modern global environment a company that can't manage a website or run a phone in the US raises serious concerns about its ability to actually make things properly.
...

+1 

Offline Cheese

  • Posts: 3004
Re: USA WEBSITE
« Reply #45 on: April 13, 2017, 09:38 PM »
+2

Offline Cochese

  • Posts: 159
    • The 144 Workshop
Re: USA WEBSITE
« Reply #46 on: April 14, 2017, 10:23 AM »
Why so angry?

Anyway, sites developed to be responsive to different platforms will be the norm if they aren't already. Complaining about that is pretty pointless, because the times they are a changin'. I will say though that perhaps the buttons and images are slightly too big even for that purpose. Perhaps shoot for three/six across vs two/four.

Offline Goneshootin88

  • Posts: 33
Re: USA WEBSITE
« Reply #47 on: April 14, 2017, 11:00 PM »
Why so angry?

Anyway, sites developed to be responsive to different platforms will be the norm if they aren't already. Complaining about that is pretty pointless, because the times they are a changin'. I will say though that perhaps the buttons and images are slightly too big even for that purpose. Perhaps shoot for three/six across vs two/four.
I think it has more to do with how many problems seem to be plaguing the brand recently. If it was just the growing pains from a new website it wouldn't be such a big deal. But when you add this to the super long Pro5 wait times, bad customer service in the repair department, adds clearly not made by someone who knows the product, and of course the annual price increase. It leaves a bad taste in people's mouths. If you're paying for a premium product, you want to feel that you are getting your money's worth.


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Offline Bert Vanderveen

  • Posts: 328
Re: USA WEBSITE
« Reply #48 on: April 15, 2017, 12:24 PM »
I have been a (graphic + communication) designer for almost four decades and even learned to hand code websites in the early nineties, when the WWW was in its infancy, because I needed arguments when the programmers en tech guys tried to no-no my design choices and ideas. I have tried my best to keep up to date with new tech and software until I quit working, so I think I have some insight and useful (?) comments…

Yes, the Festool sites needed major upgrades. They surely needed better cross platform compatibility. Hence the 'modern responsive' design, that is ubiquitous (alas), with its modularity, low information density, simple design and coarse typography. But for a mainstream business conformity is an easier choice than a more innovative approach. Let's just say that the design is not bad.

Yes, rolling out a new site is a risk. But it has to happen eventually. Removing a bandaid comes to mind. Just do it quickly, the pain will fade sooner.

What has made this roll over painful is that apparently the back end appears to have been underestimated, eg the way the data have been organised and can be accessed. In the course of years and years of adding data mistakes are made. Databases differ in the way data are 'boxed' and described. When one tries to have data from all kinds of sources to fit into one model there will be glitches. And I think in this case the number of glitches was far greater than everyone expected & far more manpower had to be allocated to fix things.

If Festool had acknowledged that, the furore would have been far less than what has happened.

And then there is the design and usability aspect of the new sites. Responsive design is a fairly new branch of web design. It still needs to find its way. It needs to develop, like all other forms of communication design have. I am not a big fan, because as a designer I dislike the limitations it has. But just remember that it took over 200 years for newspapers to 'discover' the concept of the headline. Or the way the first websites looked, compared to nowadays. Thankfully things move really fast in the 21-st century.

It may take  a while for us to get used to the new, but we surely will.
Cheers, Bert Vanderveen

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