The poor level of service, certainly for UK users, has been going on for nearly a month now.
Fear not, you're not alone.
Tried to order some replacements for my surfix (the green pads), started at the homepage and searched for 'surfix' - no sys but they interestingly seem to have (when skimming the pictures) 4 kinds of oils now... wait, the first is the set.
Then looking at accessories: I presume it is on another screen page where Oil sponges are... no, there is no way to scroll like on Items included
... looking there aaah: green non-woven sanding pad
and it even has a link
For redundant see redundant.
I think the people here are disappointed as they actually use the tools and want to quickly find what is needed - be it general information, manuals, product numbers for spare parts (especially of consumeables). And with 'quickly' I don't mean to:
- click 'more' repeatedly on longer lists on a desktop just to show what's not loaded yet to eventually find that it dosn't contain what is seeked at all
- having to click through side scrollers 4 items a time when there is plenty of screen estate available to display all at once
- swipe their fingers to the bone on a mobile as it'll only display one item and you have to go through the list one by one
While the idea of one site rules them all
sounds great on paper, where is the version the cleanly lists needed information, densely (without much clicking/swiping/scrolling) and accessible?
A version that isn't aimed at the visually impaired?
A version where activating 'read view' in the browser condenses it down to actual information, instead of 17 pages (like for the TSC55
, on a QHD display with >1300 pixels vertical being available) with all links (but homepage, online-shop, find dealer, service all included) and package contents, downloads and accesories removed but the marketing bling surviving, including pictures?
A version where I can actually print the page (current firefox is unable to, aborts with an error) and on browsers where I can have the result not looking like *** and consume a whole tree ( print-iexplore.pdf
(1584.4 kB - downloaded 4 times.), print-chrome.pdf
(2985.06 kB - downloaded 8 times.))?
IMHO this site should be taken out the back and put down for good, at least until it can be resurrected in a form that dosn't look like being exclusively marketing bling aimed at mobile phone users. It seems they forgot that they have an actually existing userbase that is not in the currently hyped marketing focus group (the ones with callused fingertip skin from stroking a wipe-o-phone 24/7).
Sorry, I'm out of polite words to describe this clusterfuck of failed usability - this should not have never been released in the current state.