Author Topic: Canadian Recall  (Read 23043 times)

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Offline Festool USA

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    • Festool USA
Re: Canadian Recall
« Reply #30 on: October 09, 2013, 08:19 AM »
I have a ts55req which I registered, and I never got a letter or notice of this recall. Why?

We don't currently have a method for customers to register their own tools, so I'm curious how it was registered? I hope that doesn't come across the wrong way, I'm genuinely curious. All customers who had tools registered by their dealers have been sent an email, postcard or both.

Offline barr.ca

  • Posts: 3
Re: Canadian Recall
« Reply #31 on: December 26, 2013, 01:28 PM »
Any idea when these items will become CSA approved or replaced with new models that are CSA approved?

Offline Festool USA

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Re: Canadian Recall
« Reply #32 on: December 26, 2013, 01:30 PM »
Any idea when these items will become CSA approved or replaced with new models that are CSA approved?

Welcome to the forum.

Presently, I don't have any information to share about the potential for these products to be reintroduced in Canada. Should that change, I'll certainly post here about it.

Shane

Offline dbworkshop

  • Posts: 84
Re: Canadian Recall
« Reply #33 on: January 06, 2014, 09:05 PM »
Not to rub salt in open wounds, but when can we expect these "refurbished" units to hit the US market.

Bring on the fire sale Festool!

Offline lambeater

  • Posts: 465
Re: Canadian Recall
« Reply #34 on: January 07, 2014, 09:32 AM »
I have a ts55req which I registered, and I never got a letter or notice of this recall. Why?

We don't currently have a method for customers to register their own tools, so I'm curious how it was registered? I hope that doesn't come across the wrong way, I'm genuinely curious. All customers who had tools registered by their dealers have been sent an email, postcard or both.

Shane not sure about your last sentence. I have many festools but have never received an email or postcard, I am assuming that all my tools are registered?
thx
Lambeater

Offline Festool USA

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Re: Canadian Recall
« Reply #35 on: January 07, 2014, 10:00 AM »
Shane not sure about your last sentence. I have many festools but have never received an email or postcard, I am assuming that all my tools are registered?

If you want to send me your name and address, I can check our tool registration for you. My statement was regarding the tools specifically affected by the recall. We don't generally send a postcard for every tool registration. So, if someone owned an affected tool and we had record of that, we sent an email and/or postcard to notify them of the recall.

Not to rub salt in open wounds, but when can we expect these "refurbished" units to hit the US market. Bring on the fire sale Festool!

There are no immediate plans for a reconditioned tool sale. Sorry.

Offline lambeater

  • Posts: 465
Re: Canadian Recall
« Reply #36 on: January 08, 2014, 09:05 AM »
Shane not sure about your last sentence. I have many festools but have never received an email or postcard, I am assuming that all my tools are registered?

If you want to send me your name and address, I can check our tool registration for you. My statement was regarding the tools specifically affected by the recall. We don't generally send a postcard for every tool registration. So, if someone owned an affected tool and we had record of that, we sent an email and/or postcard to notify them of the recall.

Not to rub salt in open wounds, but when can we expect these "refurbished" units to hit the US market. Bring on the fire sale Festool!

There are no immediate plans for a reconditioned tool sale. Sorry.

Thanks Shane misunderstood. I going to trust all my tools are in your system, no need to check.

Lambeater