What he said... life is so much simpler when you dont feel compelled to personally repair every little thing.  It takes too much time, and costs more money than letting the guy who knows how to do it, do it.

  No, I bought it at the Apple Store; and  am bringing it in today.
It froze up again last night and I had to restart it.


Bob

If you have the so-called "magic mouse", the whole finger-swipe thing evidently takes some practice.  I'm using one right now because it came with my Mac Pro and I'm still in the process of getting things switched over from my iMac, but my Wacom tablet will eventually replace it.

I find that it can be tricky to manage the scrolling and such with that mouse, particularly when just getting started with it.

I suspect there are some other gestures involved too, because I occasionally find that I jump back a web page (as if hitting the "back" button on the browser) depending on how my finger manages to swipe the mouse (often by accident), though I haven't been able to nail down the actual gesture yet.

I'm not taking time to work it out though; like I said, the Wacom will be replacing it soon anyway...

Thanks Peter,


I'm going in at 11 am today and will let them see what's up
I just did a diagnostic test with the disk and it shows no
problems with the hard drive.  No more testing or playing
with the disks, keys or programs; I'll let the guys at Apple
take over.

Bob

Bummer Bob...

Bought my big iMac three years ago to get away from PC and have never had an iota of trouble from it...so I am betting it's just an unfortunate lemon....

I think once you get past the slight learning curve you will really like it...

Either way do tell what the resolution is..

Cheers,

Mike

Am at the Apple store and it froze up here and they are
setting up a new IMac.

Sweet... it has always been my experience that when I take something that's broken to the guy who can fix it, it always works.  Its not fixed, of course, and its why people who fix things think that those who dont are morons.

Bob:
You are a much more patient man than I. I would be furious.
Sorry this is happening.
I would have thought problems would have started to appear after about year or so...
Tim

Bob:

A good friend of mine that lives about a mile from here got a new iphone recently. He was using it to demonstrate some mobile app's for publishing and decided to upgrade the operating system Saturday morning to the latest and greatest.

Saturday, Veronica and I were taking her nephews to the farmer's market and my phone rang. It was my buddy's mobile number calling but nobody would answer so I hung up. Very soon after, it rang again. It was him and 'same thing, no answer. This went on several times and I decided to go to his house, which was sort of on the way and ask him to stop calling.

He saw us pull up and came out of the house with his phone in hand laughing. He quickly explained that when he upgraded the OS, the phone started dialing my number (the last dialed number) over and over. I told him to call the Apple store and let it call them over and over instead of me. He couldn't get to it to dial anyone else because it was too quick.

He finally turned it off and went to the Apple store. They argued with him and said what appeared to be some really stupid things like, it's impossible to revert to the prior OS (which worked). He explained to the guy that they could wipe out the phone and start over and they insisted that they couldn't install the previous OS.

Anyway, they gave him a "new" phone - it had the older, working OS and now everything is fine.

Apple is a good company but the mystique around them is a little overblown. They are certainly not perfect.


Tom

Bob,

I sure hope you can get this worked out. We've converted to 3 macbooks over the past several years and recently added an iMac for my wife, who was a staunch holdout. I bought my iMac just before the changeover to the new one you have. Overall we've had very few problems other than the typical crummy Apple power cords and batteries. Occasional flakyness is usually solved by a software update which is easy. My daughter's Macbook Pro we bought her for college survived 4 years of undergrad and 2 years of med school and is still going strong with no issues!

If you're running some of the typical "corporate apps" like Citrix, you might consider the boot camp option or what I use which is VMWare Fusion running a very small Windows7 instance. Just for those occasions where the applications you buy aren't so friendly to OSX. It is very seamless to do though it opens up that whole malware/virus thing with the Windows partition.

Best of luck. Once you get there you won't turn back  

Tom

  Not yet, Peter.  Soon!
I bought the ipod touch when it first came out, then upgraded (or got sucked into) to the iphone.  That's as Apple as I am so far.  Funny thing is I called them today for tech support and had the same crappy experience plus got hung up on while waiting to be transferred to a higher level of tech support.

I always pay extra for the Apple Care.  It's definitely worth it in my opinion, when you get the right level of support.

Although the OP seems to have had a hard time with his Mac, I suggest we imagine what his experience would have been if he had bought a PC.  Would he be expecting a higher level of service ? Does Dell or HP or Best Buy or WalMart or Staples or wherever he buys his Windows machine from even have a place that he could take his computer to for semi-knowledgeable help ? Every time I've ever had to go to the Apple Store for service, I have been surprised at how well they have handled things.

 I have mentioned before that I had a Macbook Pro with a display problem.  I brought it in, they quickly diagnosed and confirmed the problem, took my computer.  They called me the next day to tell me it was ready.  They had already replaced the display.  What kind of turnaround could I have expected if I had bought a Windows laptop ? The best I would expect is that I would have received a courier box the next day, probably after running the types of diagnostics that the OP doesn't really want to run anyways.  Then the box would be in transit for at least another day, then I'd expect one or two weeks turn around time before the box would be on its way back again.  That is the best case scenario of Windows support  I can possibly imagine,  ( unless I purchased next-day onsite service) and I have lived in the Windows world a long time.

Finally, why argue with differing levels of tech support ? Why not just bring it back and get a new one ? You've already established that you're not interested in doing any sort of diagnostic work. Fair enough.   Just return the lemon and start anew.

I was not able to convince my son to get an apple instead of a pc laptop for college.
He gave me the tired reasoning that apple charges you more and you can get a cheaper pc.  I told him to compare apples to apples ( not pun intended).  Use the same components  from a mac book pro to have a similar windows pc, you know what happend. Prices were similar or higher than apple.  He didn't take it.

He got a toshiba laptop for college, that laptop broke in April this year, he called toshiba and he has given the turn around and the laptop is not fixed yet.  We finally sent it to toshiba instead of waiting for the parts.  That was 3 weeks ago.

I will always buy festool for quality and good customer service, same as apple.  I know machines can failed or have a lemon, but I need a company to stand behind their products and not just say "sorry for your inconvenience" crap andget some help from them.

And that is what make Apple service so great! You get a real , flesh and blood, person to fix your problem. No some phone center on the other side of the world that talks English in a way you can NOT understand them and they keep patronizing you.

And I'am basically a Windows PC user (home and office), BUT Over the last two years I have converted my home network to a Apple network products with a mini-mac music server.