After much much trial, testing, checking, frustration and ultimately, disappointment, I returned the Imac back to Apple.
 A few thoughts to share about my decision as well as Apple. As mentioned in my original threads about PC vs Apple, my needs are relatively modest; efficient cruising of the Net, basic Excel, be able to easily log onto my Citrix based warehouse site.  Excellent customer service, the ability to  speak to a real live person, or bring it into any Apple store for repair, high quality materials, attention to design, stable pricing and many positive comments from MAC  owners heavily influenced me. Good  graphics and the fact that the MACS are not as plagued by viruses as the  PCs were also pluses. There are more reasons, but you get the point.
 Anyhow, after losing Internet connections - while my other PCs didn't, and the absolute inability to properly connect to Citrix; this after a whole bunch of fixes with Citrix were tried and failed, finalized my decision to return the Imac and get a PC. I did give some thought to  placing Windows 7 on the Mac and using a program called Parallels or Bootcamp? to enable my MAC  to run Citrix...and Excel, but just wasn't willing to pump out more $$$$ and time into it. I didn't buy a MAC to run a PC.  Also, I was availing myself of Apple's One to One program; but really using that to learn how to use the Mac's features - features that I knew how to use on  the PC, but had to relearn the Mac's version.

 Having said all that, I would say that Apple's products are higher quality - the screen's resolution is higher than HDTV, the mouse and pad are aluminum, not plastic, etc., etc. and their customer service and support  are leagues ahead of any others - Dell, HP, etc. BTW, went to the  HP website to check their computers out, called the Customer service 800 number and got routed to a HP call center in the Philippines - welcome to the PC world.
 I later reluctantly went to Best Buy, spoke to a fairly knowledgeable young salesperson and bought a HP. I say reluctantly, because as also mentioned in my previous post, what I bought for $850.00 yesterday, will be around $650.00 in 3 months and unavailable in 6 months.
 So, at the end of the day, the Mac just did  not work for me and had to go back. Shame, better machine, better customer service - all the things I highly regard, but again, just wasn't cutting it for me. Maybe one day though....

Bob

Sorry to hear, but that's ok... it (whatever it is) needs to work for you and not the other way around.

Bob,

Sorry to hear about the issues, but I honestly think that you made the correct decision.  No sense costing yourself more time, money, and aggravation!  Hope you like - or at least can use - your new computer.

Peter

Tried to warn you, Bob. 

I have to say, IMO, Dell has the absolute worst support and service among major PC makers. I would never buy another Dell.

I've had good luck with HP, which is what we use at the office.

If you want a more custom box, iBuyPower is a good place to look - geared more toward gaming and high performance types. Good prices, good support and tons of hardware choices. These PCs are also going to be highly upgradable compared to most of the big PC makers who sometimes use more proprietary components.

Of course, the most diehard built their own boxes which I've been doing for the past 20+ years.

Good for you Bob.

I am happy with my Lenovo.

I wonder how many of the PCs out there are secretly gloating...

Tom,

Agree!

B

Steve,

 Why trash Apple? Overall, it's better made and way, way better supported.

Bob

Why's that? Because I wasn't techy enough to make it swing for me? Again,  had it worked with Citrix, I'd have kept it in a heartbeat. I can understand better now why most people who have their Mac's love em'.

 B

Bob,

I would still like to have that troublesome file to see if there was an issue with your software.

A year after my darling wife gave me my first Festool and gave my the opportunity to get into the system she asked me why I was impressed.  I told her "Because they do what they say that will do.  They just work for me.

It didn't work for you.  Darn good decision on your part.

Bob,

Sorry to hear about all the trouble you were having, but like some others have said, get what works for you.  Too bad Heathkit isn't still around.  You could have made your own circuit boards and hand crafted YOUR computer.    Unfortunately most of the tech support is limited to India, Phillipines, a cave complex in Afghanistan, but there is one English speaking, easy to understand tech support guy in the U.S.  Just call Shane. 

Sorry to hear about all your Mac problems. But business is business and if a PC fits the job then......

I own several Macs and several PC's.   Do I have a preference?  Yes, but I won't say it here because it all depends on the software APPLICATIONS.  In this case, the APPLICATIONS dictate you go to windows Bob.  Good choice.  You gave the Mac an above and beyond effort.  No matter how sweet, sexy and eloquent a Corvette is, it won't haul plywood!  Sometimes you would be better off with a pickup!

You forgot they make convertible Corvettes.