Bob Marino
Festool Dealer
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Location: Glen Ridge, NJ Member Since: Jan 2007
Posts: 2217
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« Reply #93 on: October 02, 2011, 09:29 PM » |
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Jeesh Bob - you might as well start selling Ryobi's!
Sounds like the folks that fault Festool's because their too complicated to use, metric, etc. When we here know they're worth the xtra $$ and time spent figuring out how to use em.
Your $850 HP will be worth $35 in 8 months. A $1000 iMac would be worth $650 a year later and $450 two years later.
Welcome to viruses and hassles. Would have been worth the effort to get it ironed out...
They say that within 20 seconds of connecting to broadband, a new pc will be infected. I've used Macs since 99 with no virus software with no issues.
Takes two hands to count the number of times per week I get spam emails from friends and acquaintances who's computers have been infected and are sending spam through their email accounts. Takes another two hands to count the folks who complain about their computer's being slow or at the shop to be cleaned up and reset.
Why anyone would buy a PC I don't know...
Macs:
- no viruses
- high resale
- better hardware
- longevity of os/hardware compatibility
- better integration of os
- loaded with simple powerful apps
- better design, build
- did I say no viruses?
For you - compatibility with your warehousing network is key to your business, but for folks without those specific-type concerns, Macs are a better choice from any and all angles.
Julian
Hi Julian, Wow, were you late to this dance.  I already addressed this issue. See below thread from a while back.
Bob Marino, I bet you never thought this would turn into anything more than a Apple vs. PC war debate, leading to pick and choose the tidbits that swung you one way or the other. You unknowingly opened up a whole can of worms. Happy fishing my friend. Big Grin
Ken,
I wrote a long reply, but must of hit the wrong key and got deleted, so I will be brief.
I had a feeling this would take turns; that's OK, still tons of great help. John R, yes this still quite civil; we've all seen other posts go negative big time.
Anyhow, I am leaning to the MACS primarily because of the same reasons I like Festool.
Service - as mentioned, I am not techy (Shane can attest to that Wink) and if I have questions, I can easily get in contact with tech support - and tech support is not outsourced outside the USA. There are also free classes and even one to one training; if I so choose. I like dialing a single number, not a series of phone prompts.
Seem to built better and have fewer problems. Initial price may be higher, but my time is important and my frustration level low for dealing with poor customer service. I am willing to pay more for that.
I appreciate the fact that Apple has a handful of computers, rather than dozens and dozens lik e the rest. IMHO, they, like Festool don't issue new models monthly - they do their homework and get the product right. When there are enough upgrades available, only then will a new model be issued. Buy a Dell today, 1-2 months later, the price is lowered by $100.00, 3-4 months later there is a new skew number and 8 months later the computer is no longer available. Maybe a slight exaggeration, but not far off the mark. That they choose to have a maintain a set price no matter where you shop is also a plus in my mind. Saves me from wasting my time and theirs trying to get the "best deal".
Build a quality product, maintain the best customer support, support your dealer network - way too many similarities to Festool, for me not to be impressed.
Bob
See my July 25th response below. After much much trial, testing, checking, frustration and ultimately, disappointment, I returned the Imac back to Apple.
A few thoughts to share about my decision as well as Apple. As mentioned in my original threads about PC vs Apple, my needs are relatively modest; efficient cruising of the Net, basic Excel, be able to easily log onto my Citrix based warehouse site. Excellent customer service, the ability to speak to a real live person, or bring it into any Apple store for repair, high quality materials, attention to design, stable pricing and many positive comments from MAC owners heavily influenced me. Good graphics and the fact that the MACS are not as plagued by viruses as the PCs were also pluses. There are more reasons, but you get the point.
Anyhow, after losing Internet connections - while my other PCs didn't, and the absolute inability to properly connect to Citrix; this after a whole bunch of fixes with Citrix were tried and failed, finalized my decision to return the Imac and get a PC. I did give some thought to placing Windows 7 on the Mac and using a program called Parallels or Bootcamp? to enable my MAC to run Citrix...and Excel, but just wasn't willing to pump out more $$$$ and time into it. I didn't buy a MAC to run a PC. Also, I was availing myself of Apple's One to One program; but really using that to learn how to use the Mac's features - features that I knew how to use on the PC, but had to relearn the Mac's version.
Having said all that, I would say that Apple's products are higher quality - the screen's resolution is higher than HDTV, the mouse and pad are aluminum, not plastic, etc., etc. and their customer service and support are leagues ahead of any others - Dell, HP, etc. BTW, went to the HP website to check their computers out, called the Customer service 800 number and got routed to a HP call center in the Philippines - welcome to the PC world.
I later reluctantly went to Best Buy, spoke to a fairly knowledgeable young salesperson and bought a HP. I say reluctantly, because as also mentioned in my previous post, what I bought for $850.00 yesterday, will be around $650.00 in 3 months and unavailable in 6 months.
So, at the end of the day, the Mac just did not work for me and had to go back. Shame, better machine, better customer service - all the things I highly regard, but again, just wasn't cutting it for me. Maybe one day though....
BobSo, it's October and here we are. Again, it was with regrets and only after hours of frustration with not getting my IMac up and running successfully with Citrix - even the techs at Apple couldn't do it - that I decided that for me - for my specific application - that the Apple was not worth the time, money and effort. If Citrix went up without a hitch, I'd still have that Imac. Each sytem has it advantages and disadvantages. Having said that, what I know about computers couldn't fill a thimble, but I do not look down on PC users as less sophisticated, nor up to Mac users as better enlightened. If a particular system works better for a particular user, Lord knows, who I am to judge? Bob |
