Author Topic: A New Rail Square Coming to Market - Teaser for Future Review  (Read 76432 times)

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Offline TSO Products

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Re: A New Rail Square Coming to Market - Teaser for Future Review
« Reply #120 on: July 23, 2016, 03:33 PM »
better put it on eBay now before the WP OTT Track Squares also start to show up on eBay
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Offline tazprime38

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Re: A New Rail Square Coming to Market - Teaser for Future Review
« Reply #121 on: July 23, 2016, 04:18 PM »
Very true Lol😅

Offline CO_JCD

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Re: A New Rail Square Coming to Market - Teaser for Future Review
« Reply #122 on: July 27, 2016, 02:34 PM »
I wish mine would hurry up and get here, it took only 3 days to make it all the way from the US to the UK, now its been 5 days in transit from London

What have the delightful UK post office done? strapped it to a tortoise? >:(

This is normal I am afraid - the 'transit' period is for assessing the VAT (and if applicable, import duty) charges and then adding another £8 on for the service element of calculating and collecting the charges….

John

Offline TSO Products

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Re: A New Rail Square Coming to Market - Teaser for Future Review
« Reply #123 on: July 27, 2016, 03:51 PM »
we have been closely monitoring shipment tracking and getting feedback from customers around the world. Seems John's preceding post is on target with UK having the longest delivery time due to in-country clearing and local delivery times.
Peter Halle mentioned his past experience for UK arrivals was more like 3 to  weeks.

We welcome suggestions for establishing capable stocking retailers within each of our international markets to benefit those customers.
Hans
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Offline bobfog

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Re: A New Rail Square Coming to Market - Teaser for Future Review
« Reply #124 on: July 27, 2016, 03:53 PM »
we have been closely monitoring shipment tracking and getting feedback from customers around the world. Seems John's preceding post is on target with UK having the longest delivery time due to in-country clearing and local delivery times.
Peter Halle mentioned his past experience for UK arrivals was more like 3 to  weeks.

We welcome suggestions for establishing capable stocking retailers within each of our international markets to benefit those customers.
Hans

Don't know who you're using but I've ordered stuff form the US many times and it's been a heck of a lot quicker than 3 weeks. In-country clearing time is extremely swift and local delivery times are very quick owing to how small a country we are.

If you're looking for a UK stockist, Axminster would be my first thoughts.

Offline TSO Products

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Re: A New Rail Square Coming to Market - Teaser for Future Review
« Reply #125 on: July 27, 2016, 04:36 PM »
we have been closely monitoring shipment tracking and getting feedback from customers around the world. Seems John's preceding post is on target with UK having the longest delivery time due to in-country clearing and local delivery times.
Peter Halle mentioned his past experience for UK arrivals was more like 3 to  weeks.

We welcome suggestions for establishing capable stocking retailers within each of our international markets to benefit those customers.
Hans

Stockists in the UK: Thank you for the Axminster recommendation. I kow Peter Parfitt trusts them too.
Shipping:
We have used USPS Postal First Class International small parcel service. Several orders were delivered to the UK within 8 to 10 days from date of order. On the other hand we see one order sitting in London customs for 10 days for a total delivery time of 16 days and another order 10 days in customs and no delivery yet.
We're seeing Australia deliveries within 8 - 9 days.
We welcome suggestions for alternate shipping methods for improved service. Who is bobfog's favorit carrier and service?
Hans



Don't know who you're using but I've ordered stuff form the US many times and it's been a heck of a lot quicker than 3 weeks. In-country clearing time is extremely swift and local delivery times are very quick owing to how small a country we are.

If you're looking for a UK stockist, Axminster would be my first thoughts.
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Offline bkharman

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Re: A New Rail Square Coming to Market - Teaser for Future Review
« Reply #126 on: July 27, 2016, 04:49 PM »
Ordered.

Thanks for a quality product Hans!  Where in the USA are you located?  This thing looks awesome and while I wish there was an option to do 45d cuts off of it, it still will have a good place in my arsenal.  Perhaps a simple jig can be used for it...  time will tell.

Cheers.  Bryan.
People, I just want to say, you know, can we all get along? Can we get along?

Offline TSO Products

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Re: A New Rail Square Coming to Market - Teaser for Future Review
« Reply #127 on: July 27, 2016, 05:05 PM »
Bryan, good to hear form you. Your order won't take long since we are fulfilling from Minnesota which has been and continues to be our operating base for many years.
45 degrees?
we have come to the conclusion that such a capability in a single tool would lead to compromises which greatly reduce the key benefit for the most common 90 degree square application of this type of tool. Adding additional angles would either increase the physical size and cost of the product or degrade the speed of use and accuracy by bringing back the need for a separate reference square.
But we're open to fresh thinking . . .
Hans
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Offline bkharman

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Re: A New Rail Square Coming to Market - Teaser for Future Review
« Reply #128 on: July 27, 2016, 05:21 PM »
Bryan, good to hear form you. Your order won't take long since we are fulfilling from Minnesota which has been and continues to be our operating base for many years.
45 degrees?
we have come to the conclusion that such a capability in a single tool would lead to compromises which greatly reduce the key benefit for the most common 90 degree square application of this type of tool. Adding additional angles would either increase the physical size and cost of the product or degrade the speed of use and accuracy by bringing back the need for a separate reference square.
But we're open to fresh thinking . . .
Hans

Thanks for the details Hans.  Glad to see another good product out of Minnesota and into my shop!

As far as the 45 degree comment, I was mainly looking to replicate some of the features of the HK and HKC saws outside of the US.  I think a majority of my time, the 90d cut will be fine.  I am thinking I will make a nice little 45d block that I can put between the workpiece and the GRS if i need to cut at an angle.  I will PM you offline if I come up with something a bit more "bolt on" to add to the mix. 

PS, I also like the cargo boxes you guys have on your site.  Nice stuff!

Cheers.  Bryan.
People, I just want to say, you know, can we all get along? Can we get along?

Offline CO_JCD

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Re: A New Rail Square Coming to Market - Teaser for Future Review
« Reply #129 on: July 27, 2016, 05:24 PM »
Don't know who you're using but I've ordered stuff form the US many times and it's been a heck of a lot quicker than 3 weeks. In-country clearing time is extremely swift and local delivery times are very quick owing to how small a country we are.

I agree that items can come through quickly (to the UK) however, the customs clearing process and notification of charges process does take time for USPS items delivered by Royal Mail or Parcelforce.  I still prefer USPS as the delivery is very reliable and much much cheaper than FedEx or UPS.  FedEx and UPS will sometimes deliver prior or in parallel to payment of charges, however, if you can wait a few days extra, USPS -> Royal Mail / Parcelforce is usually considerably cheaper in total.

If you track the items online, you can shortcut the charge notification process by going to collect items and pay in person there and then instead of waiting for the charge notification to be posted to you.

John
« Last Edit: July 27, 2016, 05:28 PM by CO_JCD »

Offline SMJoinery

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Re: A New Rail Square Coming to Market - Teaser for Future Review
« Reply #130 on: July 27, 2016, 05:44 PM »
Just for the record.
Ordered mine on 19 July and received here in Central Scotland this morning 27 July.
Absolutely superb product, very accurate, simple to fit and use.
Cut down panels today with only one pencil mark on panel, cut to width and height and checked with large engineers square and "345" check and found to be bang on!
Highly recommended.
Also Makes a great "T" square (draughtsmen square) used to make a large template today.
Scott

Offline tazprime38

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Re: A New Rail Square Coming to Market - Teaser for Future Review
« Reply #131 on: July 28, 2016, 11:13 AM »
Just for the record.
Ordered mine on 19 July and received here in Central Scotland this morning 27 July.
Absolutely superb product, very accurate, simple to fit and use.
Cut down panels today with only one pencil mark on panel, cut to width and height and checked with large engineers square and "345" check and found to be bang on!
Highly recommended.
Also Makes a great "T" square (draughtsmen square) used to make a large template today.
Scott

Scott

Did you have to pay any customs duty tax?

Offline SMJoinery

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Re: A New Rail Square Coming to Market - Teaser for Future Review
« Reply #132 on: July 28, 2016, 03:48 PM »
Just for the record.
Ordered mine on 19 July and received here in Central Scotland this morning 27 July.
Absolutely superb product, very accurate, simple to fit and use.
Cut down panels today with only one pencil mark on panel, cut to width and height and checked with large engineers square and "345" check and found to be bang on!
Highly recommended.
Also Makes a great "T" square (draughtsmen square) used to make a large template today.
Scott

Scott

Did you have to pay any customs duty tax?

No, nothing to pay.

Offline dalep

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Re: A New Rail Square Coming to Market - Teaser for Future Review
« Reply #133 on: July 28, 2016, 05:57 PM »
I ordered mine on the 12th still no show, i phoned Parcel force and they said the Post office were handling it, i called the Post office and they say they lost it.

But as a surprise, the tracking data has been updated with 'Processed Through Facility', 2 days on the trot

I purchase computer parts week in and week out from the USA and this is the longest the Post office have hung on to anything

Its still on the back of the Tortoise !!

I hope it will arrive soon

On a site note, Hans has been fantastic :-)

Dale

Offline Inspector Digit

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Re: A New Rail Square Coming to Market - Teaser for Future Review
« Reply #134 on: July 28, 2016, 06:58 PM »
Ordered mine on the 11th, tracking showed it arriving in the UK on the 17th and it was finally cleared on the 26th. The postman left me a card yesterday inviting me to pay the VAT/duty plus a handling charge. A trip to the Royal Mail delivery office and £28.44 later, I'm ready for some weekend fun [big grin]

Offline TSO Products

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Re: A New Rail Square Coming to Market - Teaser for Future Review
« Reply #135 on: July 29, 2016, 12:52 PM »
FREE Shipping continues till Sunday, July 31, 2016
applies to all International and USA orders  [smile]

Transit time expectations:
Europe, Australia and Canada actual experience US Postal Service 8 to 10 days with 2 instances of customs delays up to 16 days.
USA 48 States via UPS United Parcel Service actual experience 2 to 5 days.

Import charges vary from NONE to approx $ 30.00 with no apparent pattern. Australia reports ZERO duty on values below $ 1,000

Hans


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Offline Michael Kellough

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Re: A New Rail Square Coming to Market - Teaser for Future Review
« Reply #136 on: July 29, 2016, 01:06 PM »
I ordered last Saturday night.
 
Was amused to get a "your order has shipped" notice about 5 seconds later.

Tracking this morning shows "out on truck for delivery by end of day" so weekends do add to delivery time.

From ??? to NYC.

Not that I think the shipping time is excessive but I would like to know where it is coming from.
Is it TSO Products in Ft. Myers Florida? If it is, I had to go to Google to find out. This basic info should be on your web either in the About Us page or Contact Us page, don't you think?

Offline copcarcollector

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Re: A New Rail Square Coming to Market - Teaser for Future Review
« Reply #137 on: July 29, 2016, 01:09 PM »
FREE Shipping continues till Sunday, July 31, 2016
applies to all International and USA orders  [smile]

@TSO Products

What do you anticipate the US shipping cost will be after this date?

Offline bkharman

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Re: A New Rail Square Coming to Market - Teaser for Future Review
« Reply #138 on: July 29, 2016, 01:56 PM »
I ordered last Saturday night.
 
Was amused to get a "your order has shipped" notice about 5 seconds later.

Tracking this morning shows "out on truck for delivery by end of day" so weekends do add to delivery time.

From ??? to NYC.

Not that I think the shipping time is excessive but I would like to know where it is coming from.
Is it TSO Products in Ft. Myers Florida? If it is, I had to go to Google to find out. This basic info should be on your web either in the About Us page or Contact Us page, don't you think?

Hans told me they shipped from Minnesota.  I don't think this is excessive in the least.  The shipping is free, so I can wait.  I am just glad I don't have to wait months for it to show up with red anodization!

cheers.  Bryan.
People, I just want to say, you know, can we all get along? Can we get along?

Offline TSO Products

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Re: A New Rail Square Coming to Market - Teaser for Future Review
« Reply #139 on: July 29, 2016, 02:30 PM »
I ordered last Saturday night.
 
Was amused to get a "your order has shipped" notice about 5 seconds later.

Tracking this morning shows "out on truck for delivery by end of day" so weekends do add to delivery time.

From ??? to NYC.

Not that I think the shipping time is excessive but I would like to know where it is coming from.


Is it TSO Products in Ft. Myers Florida? If it is, I had to go to Google to find out. This basic info should be on your web either in the About Us page or Contact Us page, don't you think?

Michael K: the shipping notice is automatically generated when we enter the order into the shipping system.  If we enter it into the system late on a Friday iot will not ship until Monday, etc. The tracking information reveals exactly where the shipment originates - no secrets there. Our shipping points will keep changing based on best total cost and other operational factors. We have no plans to ship production products from Florida. We aim to remain focused on our midwest base\ for supply and shipping wherever possible.
Hans
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Offline TSO Products

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Re: A New Rail Square Coming to Market - Teaser for Future Review
« Reply #140 on: July 29, 2016, 02:41 PM »
FREE Shipping continues till Sunday, July 31, 2016
applies to all International and USA orders  [smile]

@TSO Products

What do you anticipate the US shipping cost will be after this date?

Shipping cost paid by customer:
UPS cost is shipping volume sensitive to a considerable degree. Until the introduction of the GRS-16 Guide Rail Square virtually everything we shipped went LTL truck freight. As a newer low-volume UPS account we have been paying  mostly in the mid- and lower teens of dollars in the US for most with far north west and east running around $ 18.00. We are working hard on improving our shipping costs. We don't treat shipping cost as a profit center. Part of the cost reduction effort involves relocating our shipping point in Minnesota. We will be required to collect Minnesota sales tax for MN in-state deliveries in addition to Florida tax on FL deliveries, of course.
Hans
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Offline dalep

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Re: A New Rail Square Coming to Market - Teaser for Future Review
« Reply #141 on: July 30, 2016, 09:58 AM »
WHOOOOOO

Its arrived :-)

Very well made, works just as it should, will make things much easier.

Thanks to Hans for being so on the ball and keeping in constant contact

Will keep an eye out for the next products

Many many thanks

Dale

Offline Peter Halle

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Re: A New Rail Square Coming to Market - Teaser for Future Review
« Reply #142 on: July 30, 2016, 10:23 AM »
WHOOOOOO

Its arrived :-)

Very well made, works just as it should, will make things much easier.

Thanks to Hans for being so on the ball and keeping in constant contact

Will keep an eye out for the next products

Many many thanks

Dale

Glad to see that the shipping worked out and that you are making cuts.  I am waiting for one of the rectangular models and I think Monday will be that delivery day for me.  I will experience your feelings on Monday I hope.

Peter
Scraps to Smiles.  To be continued.....  Stay Tuned.

Offline Michael Kellough

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Re: A New Rail Square Coming to Market - Teaser for Future Review
« Reply #143 on: July 30, 2016, 10:25 AM »
Mine arrived slightly damaged on the reference surface.

Believe it or not, Hans is there today (wherever that is) expediting a replacement.

That's exceptional service!


"today" was a Saturday!!
« Last Edit: August 03, 2016, 12:45 PM by Michael Kellough »

Offline dalep

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Re: A New Rail Square Coming to Market - Teaser for Future Review
« Reply #144 on: July 30, 2016, 10:39 AM »
Mine arrived slightly damaged on the reference surface.

Believe it or not, Hans is there today (wherever that is) expediting a replacement.

That's exceptional service!

Mine actually has a wee dent in the pointy end, it seems to have escaped the cardboard box, been dropped i assume

Dale


Offline Michael Kellough

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Re: A New Rail Square Coming to Market - Teaser for Future Review
« Reply #145 on: July 30, 2016, 10:48 AM »
Mine arrived slightly damaged on the reference surface.

Believe it or not, Hans is there today (wherever that is) expediting a replacement.

That's exceptional service!

Mine actually has a wee dent in the pointy end, it seems to have escaped the cardboard box, been dropped i assume

Dale

If the damage is not on the reference edge I consider it just a cosmetic blemish and accept it.
It it's decorative hardware cosmetic blemish is a reason to exchange.

Offline dalep

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Re: A New Rail Square Coming to Market - Teaser for Future Review
« Reply #146 on: July 30, 2016, 10:54 AM »
WHOOOOOO

Its arrived :-)

Very well made, works just as it should, will make things much easier.

Thanks to Hans for being so on the ball and keeping in constant contact

Will keep an eye out for the next products

Many many thanks

Dale

Glad to see that the shipping worked out and that you are making cuts.  I am waiting for one of the rectangular models and I think Monday will be that delivery day for me.  I will experience your feelings on Monday I hope.

Peter

Has this passed me by? i can see the rectangular one on the website

Dale

Offline dalep

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Re: A New Rail Square Coming to Market - Teaser for Future Review
« Reply #147 on: July 30, 2016, 10:56 AM »

If the damage is not on the reference edge I consider it just a cosmetic blemish and accept it.
It it's decorative hardware cosmetic blemish is a reason to exchange.

Ill probably gently tap it with a hammer lol  [big grin]

Dale

Offline TSO Products

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Re: A New Rail Square Coming to Market - Teaser for Future Review
« Reply #148 on: July 30, 2016, 11:52 AM »
service difficulty reporting:
Michael K sent a picture with his report - most helpful. Anyone else experience anything less than "prefect" please include a snapshot.
We may be having a packaging issue that requires preventive action on our part. So understanding the problem in detail as well as frequency will help us understand it and nip it in the bud.

We know that ultimately there will always be some unpreventable (by us) shipping damage. We've seen product run over by a forklift among other challenges.

Hans
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Offline dalep

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Re: A New Rail Square Coming to Market - Teaser for Future Review
« Reply #149 on: July 30, 2016, 12:23 PM »
Picture sent

thanks

Dale