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ericbuggeln
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« on: May 05, 2012, 07:22 AM » |
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I ordered a CXS set from Festool Products at 1130 on Thurs May 3rd. I hoped to have it by an upcoming kitchen install with Plunske on Wed May 9th. I emailed Peter James about when i might expect it. He emailed me back in less then ten minutes, much to my suprise that it would be here Mon May 7th. Now i live in CT and there headquarters are probably only 2 hours away, but i was shocked when i got an email on Fri May 4th stating that my package was out for delivery. When i got home at 530 pm, i was greeted with a new CXS. 29 hours people. You cannot mess with that. The invoice had a sticker that said "Must Ship Today" leading me to believe that there is no screwing around over there. MySystainer/JapanWoodworker who is in CA, sometimes doesnt ship for three days and packages arrive about ten days later. I dont know about you regular people but i use these tools for a living and cant afford to wait around. How much did that expedited shipping cost? Nada! I am awarding you guys with AAAA+ service. Thank you Peter and Sean, look forward to seeing you guys,
Eric Buggeln, regular customer from now on.
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woodworldchicago
Festool Dealer
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Location: CHICAGO Member Since: Feb 2009
Posts: 23
Chicagoland's Most Complete Festool Dealer
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« Reply #1 on: May 05, 2012, 01:52 PM » |
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Attended a dealer training last week in Indiana with a couple of the guys from ToolNut (Tom & Tom). Good guys & very knowledgeable on Festool products. Your comments are fully merited.
Chip
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Peter James
Festool Dealer
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Location: USA Member Since: Feb 2012
Posts: 278
Festool Dealer Right Outside NYC - 10,000 Sq Feet
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« Reply #2 on: May 07, 2012, 07:46 AM » |
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Eric, thank you. It's been great to work and talk with you and everyone in this community. We're reachable anytime - don't hesitate to reach out! I'm bummed I won't be able to shake your hand this Saturday! If you're hungry - drive another 7 miles and come to the party - I'll feed ya! ;-)
Chip, I just spoke with one of the Tom's - he had a blast with you last week in Indy!
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ericbuggeln
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« Reply #3 on: May 07, 2012, 11:40 AM » |
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Peter, thats okay, i have a picture in my mind what you look like and i look like my personality. Bob and I will be down again, Eric
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Sean Ackerman
Festool Dealer
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Location: Yorktown Heights, New York Member Since: Mar 2009
Posts: 1097
Festool Dealer near NYC - 10,000 sq feet!
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« Reply #4 on: May 07, 2012, 11:53 AM » |
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Peter, thats okay, i have a picture in my mind what you look like and i look like my personality. Bob and I will be down again, Eric
A Howard Hughes type of handsome, ya? |
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RonWen
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Location: One of the Thirteen Original Colonies of the United States of America. Member Since: Feb 2009
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« Reply #5 on: May 07, 2012, 12:00 PM » |
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Sean Ackerman
Festool Dealer
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Location: Yorktown Heights, New York Member Since: Mar 2009
Posts: 1097
Festool Dealer near NYC - 10,000 sq feet!
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« Reply #6 on: May 07, 2012, 12:03 PM » |
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I don't know if I get it to be honest. PM or email me what my joke was about so I know what I got myself into when Peter busts through the thin, paltry drywall dividing our two offices and kicks my butt. Seriously!
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ericbuggeln
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« Reply #7 on: May 07, 2012, 12:14 PM » |
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Im more of a young Hunter S. Thompson type. But ive settled down in the last few years. Couldnt keep up the pace, Eric
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Peter James
Festool Dealer
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Location: USA Member Since: Feb 2012
Posts: 278
Festool Dealer Right Outside NYC - 10,000 Sq Feet
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« Reply #8 on: May 07, 2012, 12:17 PM » |
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Peter, thats okay, i have a picture in my mind what you look like and i look like my personality. Bob and I will be down again, Eric
A Howard Hughes type of handsome, ya? I'd like to think (Edit: I'm) somewhere in the middle between Arnold Schwarzenegger and Danny Devito..... |
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« Last Edit: May 07, 2012, 12:18 PM by Peter James »
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Peter James
Festool Dealer
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Location: USA Member Since: Feb 2012
Posts: 278
Festool Dealer Right Outside NYC - 10,000 Sq Feet
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« Reply #9 on: May 07, 2012, 12:20 PM » |
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Peter, thats okay, i have a picture in my mind what you look like and i look like my personality. Bob and I will be down again, Eric
A Howard Hughes type of handsome, ya? I'd like to think (Edit: I'm) somewhere in the middle between Arnold Schwarzenegger and Danny Devito..... I'll PERSONALLY pay for a Tool Nut shirt to anyone who understood my VERY obscure reference here.... |
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SRSemenza
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Location: UNITED STATES (US) Member Since: Jun 2007
Posts: 4027
Finger Lakes Region, NY State , USA
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« Reply #10 on: May 07, 2012, 04:35 PM » |
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Peter, thats okay, i have a picture in my mind what you look like and i look like my personality. Bob and I will be down again, Eric
A Howard Hughes type of handsome, ya? I'd like to think (Edit: I'm) somewhere in the middle between Arnold Schwarzenegger and Danny Devito..... Twins ! ? I'll PERSONALLY pay for a Tool Nut shirt to anyone who understood my VERY obscure reference here.... |
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Seth R. Semenza
S. R. Semenza Woodworking
Festool Service 800-554-8741
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builderbob
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Location: Connecticut Member Since: Feb 2007
Posts: 942
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« Reply #11 on: May 07, 2012, 06:16 PM » |
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Peter, thats okay, i have a picture in my mind what you look like and i look like my personality. Bob and I will be down again, Eric
Heck with that, we're going to Peters house for grub!!! Haha |
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Kapex, TS55, Domino, MFK 700, OF 1400, OF 1010, RAS 115, RTS 400, ETS 150/3, ETS 125, CT 22 (2), C 12 (2), T-15+3, T-12+3, PSB 300 & more MFT's than i can count!
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Peter James
Festool Dealer
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Location: USA Member Since: Feb 2012
Posts: 278
Festool Dealer Right Outside NYC - 10,000 Sq Feet
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« Reply #12 on: May 07, 2012, 10:32 PM » |
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All are welcome! Just bought food today!!!! --- I am here: http://tapatalk.com/map.php?zmiu0n |
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Peter James
Festool Dealer
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Location: USA Member Since: Feb 2012
Posts: 278
Festool Dealer Right Outside NYC - 10,000 Sq Feet
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« Reply #13 on: May 07, 2012, 10:35 PM » |
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Peter, thats okay, i have a picture in my mind what you look like and i look like my personality. Bob and I will be down again, Eric
A Howard Hughes type of handsome, ya? I'd like to think (Edit: I'm) somewhere in the middle between Arnold Schwarzenegger and Danny Devito..... Twins ! ? I'll PERSONALLY pay for a Tool Nut shirt to anyone who understood my VERY obscure reference here.... Close! Actually a Bono quote when U2 played the Rose Bowl ;-) --- I am here: http://tapatalk.com/map.php?weal4a |
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Wonderwino
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Location: American Bison Country Member Since: Apr 2008
Posts: 612
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« Reply #14 on: May 08, 2012, 05:07 PM » |
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Too bad I don't live in Peekskill any more.  I grew up on Union Ave down by Woodside School. |
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Water separates the people of the world; wine unites them.
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Peter James
Festool Dealer
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Location: USA Member Since: Feb 2012
Posts: 278
Festool Dealer Right Outside NYC - 10,000 Sq Feet
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« Reply #15 on: May 08, 2012, 07:47 PM » |
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Nice! I'm about five minutes from the waterfront. Beautiful down there! --- I am here: http://tapatalk.com/map.php?oxjqks |
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zapdafish
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Location: Holly Springs, NC Member Since: Apr 2010
Posts: 304
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« Reply #16 on: July 12, 2012, 04:27 PM » |
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Giving toolnut another bump, Peter handled a price match for me along with some AAA service
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CT22, TS55, Kapex, RO150, Domino, RS 2 E
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Peter James
Festool Dealer
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Location: USA Member Since: Feb 2012
Posts: 278
Festool Dealer Right Outside NYC - 10,000 Sq Feet
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« Reply #17 on: July 12, 2012, 04:29 PM » |
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Thank you so much - we really love working with you all on here. Always happy to help out any way we can :-)
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Jaybolishes
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Location: vt Member Since: Apr 2012
Posts: 157
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« Reply #18 on: July 24, 2012, 07:54 AM » |
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On more than one occasion I've asked tool nut a question about a tool on weekends past 7pm, and Peter would respond within ten minutes. How many retailers would do that on a Sunday? And everything I've ordered always arrives to my house faster than I would ever expect. You guys deserve all the business in the world, no retailer can match your customer service. Can't say enough how impressed I have been.
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Peter James
Festool Dealer
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Location: USA Member Since: Feb 2012
Posts: 278
Festool Dealer Right Outside NYC - 10,000 Sq Feet
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« Reply #19 on: July 24, 2012, 08:36 AM » |
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Jason, thank you. We're just doing our job here! We appreciate all the business you guys have given us and are humbled to work with great folks such as yourself. We're reachable anytime!
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ericbuggeln
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« Reply #20 on: July 24, 2012, 09:20 AM » |
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He's your typical over achiever, Eric
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Peter James
Festool Dealer
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Location: USA Member Since: Feb 2012
Posts: 278
Festool Dealer Right Outside NYC - 10,000 Sq Feet
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« Reply #21 on: July 24, 2012, 09:30 AM » |
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Man I try - now if only I can put together a kick Festool House Party like someone I know......  |
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ericbuggeln
Guest
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« Reply #22 on: July 24, 2012, 10:21 AM » |
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Just doing what comes naturally....Eric
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ericbuggeln
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« Reply #23 on: July 24, 2012, 10:22 AM » |
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Got the t shirts. I soaked Dougs in Ammonia. Bobs is seriously for a child. That guy is not eating properly, Eric
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Peter James
Festool Dealer
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Location: USA Member Since: Feb 2012
Posts: 278
Festool Dealer Right Outside NYC - 10,000 Sq Feet
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« Reply #24 on: July 24, 2012, 10:25 AM » |
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Must be the CT pizza?  |
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builderbob
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Location: Connecticut Member Since: Feb 2007
Posts: 942
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« Reply #25 on: July 24, 2012, 02:18 PM » |
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I eat like a champ! Wait till you see me put down some pizza!!!
Bob
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Kapex, TS55, Domino, MFK 700, OF 1400, OF 1010, RAS 115, RTS 400, ETS 150/3, ETS 125, CT 22 (2), C 12 (2), T-15+3, T-12+3, PSB 300 & more MFT's than i can count!
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Wonderwino
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Location: American Bison Country Member Since: Apr 2008
Posts: 612
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« Reply #26 on: August 15, 2012, 08:17 AM » |
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Water separates the people of the world; wine unites them.
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Peter James
Festool Dealer
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Location: USA Member Since: Feb 2012
Posts: 278
Festool Dealer Right Outside NYC - 10,000 Sq Feet
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« Reply #27 on: August 15, 2012, 08:34 AM » |
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Thanks for coming in - it was great to shake your hand and chat for a few :-)
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RonWen
Retailer
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Location: One of the Thirteen Original Colonies of the United States of America. Member Since: Feb 2009
Posts: 1520
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« Reply #28 on: August 15, 2012, 11:30 AM » |
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I just launched them another nice order...  |
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Peter James
Festool Dealer
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Location: USA Member Since: Feb 2012
Posts: 278
Festool Dealer Right Outside NYC - 10,000 Sq Feet
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« Reply #29 on: August 15, 2012, 11:33 AM » |
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Was just replying to thank you now :-) Ron - we gotta get you to come up and see us too!!!!
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