Author Topic: Shipping - Are missing and damaged parts typical? Or is it just UPS.  (Read 3291 times)

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Offline Bob Marino

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 The title of this thread is a copy and paste from another thread and since this is my "response"  I felt it would be better to answer in the Dealer Area.
 UPS can be brutal in shipping, so my warehouse (more correctly my fulfilment company) and I agree that it simply good business to overpack each package, using a way bigger box (even if incurs extra fees from UPS for oversize packages) so we can add extra bubblewrap/air pillows/paper to help ensure a pristine package is delivered to my customers.
 This is my delivery of the CXS drill (systainer 1). Note the size of the box and the size of the systainer 1. I had to use a knife to cut through the several layers of bubble wrap.
 We ain't perfect, but we are trying!

Bob

« Last Edit: June 12, 2011, 11:58 PM by Bob Marino »
Festool  Dealer since 2002; user well before that!
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Offline Ken Nagrod

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Bob, ignore the PM.  Whatever weird thing happened with the system, it's gone.

Offline Jesse Cloud

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Bob's not kidding.  I got out my utility knife, and cut and cut, and pulled tape off and the package got smaller and smaller - I had to keep saying, "no Bob's not just messing with me, there really is a drill in there somewhere".  Finally got to the systainer and everything was in perfect shape.

Thanks Bob!

Offline EdL

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Bob, I've NEVER had a problem with any of your shipments.

Ed

Offline Sparktrician

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Bob, I've NEVER had a problem with any of your shipments.

Ed


Me, too, aside from figuring out where to put all the bubble wrap once I got the good loot out thereof. 

 [big grin]
- Willy -

 "Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Offline harry_

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Bob, I've NEVER had a problem with any of your shipments.

Ed


Me, too, aside from figuring out where to put all the bubble wrap once I got the good loot out thereof. 

 [big grin]


+1
Disclaimer: This post is for educational and entertainment purposes only. Any resemblance to real persons, living or dead is purely coincidental. Void where prohibited. Some assembly required. Batteries not included. Contents may settle during shipment. Use only as directed. No other warranty expressed or implied. This is not an offer to sell securities. May be too intense for some viewers. No user-serviceable parts inside. Subject to change without notice. One size fits all (very poorly).

Offline MTRANGER

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+ whatever number I would be

I used to try a figure out how to get it apart in one piece, it is way easier to just cut it off
Shane

Offline WarnerConstCo.

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    • Warner Mill Works
My kids enjoy the bubble wrap Bob. [cool]

Offline Bob Marino

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My kids enjoy the bubble wrap Bob. [cool]

Glad I can help out family wise, Darcy.

Bob
Festool  Dealer since 2002; user well before that!
            http://bobmarinosbesttools.com
                   Service As It Should Be