Author Topic: Bob Marino - Festools - dissapointment  (Read 11693 times)

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Offline tdwilli1

  • Posts: 28
Re: Bob Marino - Festools - dissapointment
« Reply #30 on: June 05, 2016, 10:45 AM »
Well @tdwilli1 and @chewy maybe you should read things a little more carefully ...

The very first sentence effectively blames "this group" (the FOG) for the terrible situation their in .. then goes on to slag Bob over some hard copies of PDF's he already has.

You're entitled to your opinions, but just state them.

How's this - I have an opinion .. telling someone on a public forum "With the greatest of respect I think that's nonsense !!!" is extremely rude .. particularly when they have EVERY RIGHT to state their opinion - just like you, regardless of how much or how little the poster has contributed to the FOG community.

I was only commenting on how people judge a post based on post count. Not on whether the poster had a good point or not (which I think he went overboard on). But base it on the content of his post and not discount it based on the post count.

So that's my opinion on characterizing it based on post count.

Offline Sal LiVecchi

  • Posts: 1375
Re: Bob Marino - Festools - dissapointment
« Reply #31 on: June 05, 2016, 10:54 AM »
I will say I understand both sides of this but now I believe this has been beat to death and needs to end.
This forum is for sharing good and bad but there comes a time where enough is enough
Think about it there are more thing we need to share for sure
Just my thought
Life is too short and the road is too long to drive anything less than a Festool

Offline chewy

  • Posts: 73
Re: Bob Marino - Festools - dissapointment
« Reply #32 on: June 05, 2016, 10:57 AM »
Kev, I note you have a high post count ( in the 1000's) so I apologise, your thoughts are more worthy than mine.
Why stop discriminating at just post counts. Why not gender,age, race etc- its a slippery slope.
The one thing it does show is how highly people think of Bob by willing to back him up. I admire that. There comes a time though when you also have to hols your hands up and let people have there say, regardless of post count.
I still think the post count comment is one of the most crazyest things I've read in possibly 8 years of being part of various forums.
I wonder if pedigree woodworkers automatically (on joining) get 1000 posts on there profiles so they don't have to mix with us newbies (or just low post counts) madness, crazy bonkers that is

Offline jobsworth

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Re: Bob Marino - Festools - dissapointment
« Reply #33 on: June 05, 2016, 11:10 AM »
Sky did sort of slam the members of the FOG when he posted this

>>Just so frustrated I wanted to share. I used Bob Marino for all my Festool purchases recently based on good reviews via this group.<<

Then went on to completely mouth Bob with:

>>Then they send a couple really nice manuals.. with 2 of the items.. very nice. So, I asked if I could get some printed ones for the other tools since they have them in PDF. I contacted Bob over 3 months ago and he said no problem. Awesome, well, now I have contacted him 4 times, each time he said his "guys" would send them out. Never received anything. As of today I give up.<<

So he come to the world and slams Bob over a couple of manuals he can get online? Plus goes on to say he has the online ones already.

>>I know, it's just manuals... and I have the PDF's. The point is I spent a TON on money with Bob and could of went elsewhere. There was no little discount, heck, I'd throw a guy a 2% discount if he bought this much at least. Then to not even include manuals?<<

I think he's really complaining cuz he thinks he deserves a discount

>>I'm beyond disappointed. Mostly because he said he'd take care of it months ago. I love the tools and just wish I would of given my VERY hard earned money to someone else.<<

What I and everyone here goes out to the money tree and grab a few quid when they need some and run out and buy some festools

>>> I will NEVER use Bob Marino for any further purchases. Bob seems like a nice enough guy but if he can't even get me a couple free manuals within a few months.... that's not reputable in my book and I would seek purchases elsewhere.<<

Then why didn't he just do it? Why come and bad mouth Bob?


>> I'm sorry Bob, you had plenty of time to take care of a customers very small request, after getting over 9 grand from me. <<
He has no idea how much folks have spent here on their tools. I gave over 16K away when I moved over here from the states.

>>Just not cool in my book. I take very good care of my customers and always go the extra mile.... and they spend much less money... with me. They always come back because of my service. Sorry to vent... just seemed like such a simple request and Bob assured me it would be taken care of... 4 times. No more. Just leaves a bad taste in my mount and I'm sure some other dealer would of bent over backwards for my money. Oh well. just how the world works these days.<<

Its all about the money....

So with that being said...

You see Kev much like me post a lot because we have been here on this site for a while and have no lives other then come here. The only alternative would be talk to the wife. Man I don't want to that. I go to the shop to not talk to her.

Anyway the deal with post count isn't that one is better then another or seniority as FOG is not a Union shop so it doesn't matter.

The deal with post count is that we have had people come here with one or 2 post under their belt, slam festool for one thing or another and never post again, not even respond to their own post the started.

It makes us think that there is more then meets the eye at least to me that the poster may have some sort of a agenda that we don't know about.

Though it is hard to determine whether the poster is upset or just posting something by the post . Post have no feeling , no emotion nothing other then the words that are written. We all have seen some very good post from people who are posting for the 1st time and some poor ones from old timers.

To tell you the truth I was thinking about the post count myself but didn't address it.
« Last Edit: June 05, 2016, 11:22 AM by jobsworth »
Calif Here I come Baby

Offline chewy

  • Posts: 73
Re: Bob Marino - Festools - dissapointment
« Reply #34 on: June 05, 2016, 11:35 AM »
I think his only agenda was he's asked 4 times for something he didn't get and felt sick to death of ringing, only to find nothing happens.

Offline SRSemenza

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Re: Bob Marino - Festools - dissapointment
« Reply #35 on: June 05, 2016, 11:35 AM »
OK then.

    Looks to me like Sky vented an understandable frustration. Doesn't really matter how big or small the catalyst  was. It still generates the frustration.

    Also looks like Bob has zeroed in and dealt with it.

    I don't think we need a continued analysis of the posts. The only place this is going at this point is an argument between members over the details of the situation. There is no way that will end well.

   No reason to think that post count allows or disallows credibility.  I would also note that Sky joined the forum months ago so it isn't as if he signed up just to post this complaint today.

        [dead horse]

   One thing to note on the manuals is that they do not come from Festool, and Festool does not have them to provide. They are from  Water Front Woods , which is Rick Christopherson.


  Seth

Offline Bob Marino

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Re: Bob Marino - Festools - dissapointment
« Reply #36 on: June 05, 2016, 11:38 AM »
 I must say, this is painful for me to read, but a few final thoughts, as I think any more posting from me would be pointless. The Internet is a wonderful tool; you can gather information in seconds that only 20 years ago would have taken hours - or more. You can post most anything in seconds for thousands to read by a simple stroke on the keyboard. I'm guessing for good dealers/companies/consumer items this has been an overwhelming blessing, but as grown ups, we have to also realize that you better be on your game.

 The FOG has been and continues to be a fantastic Internet  resource for Festool, dealers and most importantly end users.
There is little censorship here, unless someone crosses the line (uses profanity, religion, politics, etc.) and the moderators have worked tirelessly to make this forum the useful and helpful place it remains.
 As such, the OP was well within his right to post a grievance on the FOG even after our email exchange earlier in the day. Everyone makes mistakes, but when that mistake ends up on your lap and in this case multiple times, your frustration level runs high. Plain and simple, the ball was dropped. .  Other than this screw up, I am extremely proud of my warehouse staff.
  But from the criticism will come a remedy, and that's a good thing, though the lesson painful. One thing I do want to re-iterate, the OP's request for a catalog was not ignored, the warehouse was emailed immediately. My fault was not following checking a "task completed" file for followup and completion.  Again, my apologies to the OP.  Lesson (painfully)learned.
 
Festool  Dealer since 2002; user well before that!
            http://bobmarinosbesttools.com
                   Service As It Should Be

Offline Kev

  • Posts: 7541
Re: Bob Marino - Festools - dissapointment
« Reply #37 on: June 05, 2016, 12:05 PM »
Kev, I note you have a high post count ( in the 1000's) so I apologise, your thoughts are more worthy than mine.
Why stop discriminating at just post counts. Why not gender,age, race etc- its a slippery slope.
The one thing it does show is how highly people think of Bob by willing to back him up. I admire that. There comes a time though when you also have to hols your hands up and let people have there say, regardless of post count.
I still think the post count comment is one of the most crazyest things I've read in possibly 8 years of being part of various forums.
I wonder if pedigree woodworkers automatically (on joining) get 1000 posts on there profiles so they don't have to mix with us newbies (or just low post counts) madness, crazy bonkers that is

@chewy .. at least your sarcastic posts are improving your post count [wink] keep it up little buddy [big grin]

Hint: if you use the key word "wobble" in the subject of a new topic in General Friendly Chat, you'll get 500 bonus posts.

Offline chewy

  • Posts: 73
Re: Bob Marino - Festools - dissapointment
« Reply #38 on: June 05, 2016, 12:07 PM »
Kev, I note you have a high post count ( in the 1000's) so I apologise, your thoughts are more worthy than mine.
Why stop discriminating at just post counts. Why not gender,age, race etc- its a slippery slope.
The one thing it does show is how highly people think of Bob by willing to back him up. I admire that. There comes a time though when you also have to hols your hands up and let people have there say, regardless of post count.
I still think the post count comment is one of the most crazyest things I've read in possibly 8 years of being part of various forums.
I wonder if pedigree woodworkers automatically (on joining) get 1000 posts on there profiles so they don't have to mix with us newbies (or just low post counts) madness, crazy bonkers that is

@chewy .. at least your sarcastic posts are improving your post count [wink] keep it up little buddy [big grin]

Hint: if you use the key word "wobble" in the subject of a new topic in General Friendly Chat, you'll get 500 bonus posts.
Ha ha, dare I ask what's been wobbling ? Can't be worse than starting a sharpening thread !

Offline deepcreek

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Re: Bob Marino - Festools - dissapointment
« Reply #39 on: June 05, 2016, 12:08 PM »
Bob, you've still got my business.  One lesson that I have learned is that we're all human and make mistakes.  It's how openly you deal with them and make improvements going forward that matters.  In this case, you've shown the kind of humility and character that earns my continued trust.

I have a confession along these lines that I hope will help others learn to forgive.  Years ago, I called Tom Bellemare and left a message with a question about a potential tool purchase.   For whatever reason, Tom never called me back and I never bought anything from him even though he only lived three hours away.  Fast forward to his untimely death and the many tributes on FOG praising him as a good man and a great dealer.  My feelings at the time were of deep regret that I had let something as trivial as an unreturned phone call prevent me from getting to know him as a person.

Try not to take offense, forgive others transgressions both minor and major, and don't hold a grudge.
Joe Adams
TimberFire Studio
Houston, Texas

http://www.facebook.com/timberfire

Offline SRSemenza

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Re: Bob Marino - Festools - dissapointment
« Reply #40 on: June 05, 2016, 12:32 PM »
Kill the jabbing , please.

Offline ewils91

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Re: Bob Marino - Festools - dissapointment
« Reply #41 on: June 05, 2016, 01:10 PM »
I have been a member here for a while and a long time lurker prior to that but still have a low post count. I have had great experiences with Bob over the years but can still empathize with the op. I'm not sure that you need a high post count to express your frustrations but I can see where loyal, long term members of this community would be offended by the perception of a "newbie" calling out a longtime highly regarded vendor publically.

I'll keep all my thoughts about how I feel about that to my self as they really would serve to prove nothing here. However, the one thing I am sure of is that this can't be healthy for our community and I'm sure it is causing Bob discomfort seeing members take sides over this issue. I guess what I'm getting at here is that I am seeing this taking sides mentality more lately and am missing the old FOG.

Take care all,

Eddy Wilson
« Last Edit: June 05, 2016, 01:46 PM by ewils91 »

Offline VW MICK

  • Posts: 776
Re: Bob Marino - Festools - dissapointment
« Reply #42 on: June 05, 2016, 01:36 PM »
Just been reading this

I don't understand all the fuss. I've never read a manual in my life

Offline Chris Perren

  • Posts: 60
Re: Bob Marino - Festools - dissapointment
« Reply #43 on: June 05, 2016, 01:55 PM »
I can understand the frustration from the OP ... And Bob handled it professionally.  Problem resolved.  Maybe the title of this thread should be "Bob Marino  Resolves Disappontment" ....   

Many great Festool dealers on this forum which I've had great experiences using many of them....  Its nice to see that when a problem occurs its eventually resolved.


Offline Edward A Reno III

  • Posts: 3034
Re: Bob Marino - Festools - dissapointment
« Reply #44 on: June 05, 2016, 02:19 PM »
Point taken -- all of us at one time had a single post to our name.  My apologies if I made it seem like I was dismissing something purely on the basis of post count.

I have been a member here for a while and a long time lurker prior to that but still have a low post count. I have had great experiences with Bob over the years but can still empathize with the op. I'm not sure that you need a high post count to express your frustrations but I can see where loyal, long term members of this community would be offended by the perception of a "newbie" calling out a longtime highly regarded vendor publically.

I'll keep all my thoughts about how I feel about that to my self as they really would serve to prove nothing here. However, the one thing I am sure of is that this can't be healthy for our community and I'm sure it is causing Bob discomfort seeing members take sides over this issue. I guess what I'm getting at here is that I am seeing this taking sides mentality more lately and am missing the old FOG.

Take care all,

Eddy Wilson
Kapex KS 120 w/UG Cart and Extensions • CXS Set • T18+3 w/Centrotec Installer's Set • PDC 18/4 • TS 75 • TSC 55 • HKC 55 w/250, 420 and 670 FSK rails • Carvex 420 w/Accessory Kit • Domino 500 Set • Domino 700 XL • OF 2200 w/Base Accessory Kit • OF 1400 • OF 1010 • MFK 700 EQ Set • LR 32 • MFS 400 w/2000, 1000, and 700 extensions • Rotex 90 • Rotex 150 • LS 130 • ETS-EC 150/5 • ETS 150/3 • Pro 5 LTD • RTS 400 • RAS 115.04 • DX 93 • HL 850 • CT 26 w/Long-Life Bag • CT Sys w/Long-Life Bag • MFT/3

Offline McNally Family

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Re: Bob Marino - Festools - dissapointment
« Reply #45 on: June 05, 2016, 02:58 PM »
Boy, if you want to read a rant about a "dealer", ask me sometime about my experience yesterday buying a car for my Daughter, who just totaled her original car.  We went to the same dealership where we purchased her original car 7 months ago, and had the same salesman and finance person as well.

Nothing but price manipulations, contradicting information, and flat out lies.  Six hours later, my daughter drove off with her new car, all smiles.

Once home, my wife forced me to consume several shots of scotch, and go to bed early, in an attempt to calm me down.  I woke up this morning (4:30a.m.), still thinking about the experience. 

In sharp contrast, when I recently purchased my RS 2 E sander from Bob, it arrived with what I thought was a cosmetic problem (small section on the bottom of the dust extraction port, missing the silver finish).   While I was freaking out, Bob confirmed with Festool that it was not a defect, but an intentional change made by Festool to enhance the electrical connection to the anti-static hose.  Essentially, Bob held my hand while I was upset and contacted Festool to determine the facts.  Once he explained it, it all made perfect sense, and I felt like an idiot for freaking out. 

I have also used Shane for purchases, and on several occasions, emailed him with questions regarding my purchases.  Each time he has responded with his views on the subject, and both times has convinced me to alter my original (uniformed) opinion and make a better decision. 

Point is, all these online dealers go above and beyond the transaction itself, and I for one appreciate the fact they are here with us.  In my opinion, they are better informed when it comes to Festool, than my local brick and mortar Festool dealers.

As for the car salesman, scotch will cure anything.......
GREEN: In order of purchase = C18 5.2 Set w/Centrotec Installer's Set | CT26 w/Installer Cleaning Set | RS 2 E | Hose w/ Sleeve 3.5m | 115mm X 226mm Hand Sanding Block | 80mm X 133mm Hand Sanding Block | HSK D21.5 5m hose | CT Boom Arm Bundle Set |  Won the CXS Li 2.6 90 Limited Edition on 06/20/2016 | Metric Parallel Guide Set | 1080 Plate for custom MFT | OF 1400 EQ Router (metric) w/accessories | FS1400/2-LR 32 Guide Rail (x1) | MFT FX Set | Next  Purchase: Something else Metric |

RED: // Mafell P1cc  //  MT55cc  // Next purchase: TBD

Offline Cochese

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Re: Bob Marino - Festools - dissapointment
« Reply #46 on: June 05, 2016, 05:20 PM »
Sorry, but this is the exact reason this forum should exist. Perhaps the OP could have come across a bit less strongly, but noting what the situation is isn't badmouthing - it's a retelling of events. It's up to the community to believe it or disbelieve it, but discounting someone over post count or join date isn't something that the people with the Redux avatars are intending. And let's not mince words here, it happens almost every time. We can do a better job.

I love shopping with Bob, because I know how and when I'll get my tools - every single time. I'm sure that's the case with the majority of vendors, he and a couple others are just the ones I've used thus far. It's a bit over the top to say you'll never do anything ever again because of what I would consider a trivial manner, but that's me. I also think this was way less about the manuals than the promise something would get done, and it didn't. I have full faith now that Bob knows the impact this has had, he'll make it right.

I think perhaps there needs to be a disclaimer on a couple subforums about addressing things so that solutions can be found, not just a pure exercise in relieving frustration, but I'm not in charge. I'm talking about when someone goes to create a new thread. WHen you address things in that manner, things tend to go much smoother. Then escalate if it isn't solved to your liking.

Offline Jesse Cloud

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Re: Bob Marino - Festools - dissapointment
« Reply #47 on: June 05, 2016, 07:00 PM »
I see both sides, too.  For me, Bob us still the man!

BTW, I haven't used a hardcopy manual in decades.  I'll date myself by noting that the inspiration for that was the slogan "You can't grep a dead tree."

Offline Jim Kirkpatrick

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Re: Bob Marino - Festools - dissapointment
« Reply #48 on: June 05, 2016, 07:44 PM »
I've been sitting quietly, as a satisfied Uncle Bob customer but feel compelled to mention the exact same thing happened to my brother a couple of years ago.  It was his first big Festool purchase, upwards of $5k.  Everything arrived safely and with typical Bob Marino speed.  But he was missing the supplemental manuals.  I believe he emailed Bob and like the OP, was promised that they be sent out immediately but to no avail.  My bro is not one to ask twice or post rants on WW forums, he moved on and I believe he has ordered additional tools from Bob.  I showed him how to download the supplemental manuals to .pdf to his iPad where he could view in his shop.  Works great. 
I attribute what happened to him as what Bob himself explained:  he's living in NJ but his fulfillment center is in the midwest and somewhere communication was lost.  One of the many challenges of operating a company remotely.


Offline Peter Halle

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Re: Bob Marino - Festools - dissapointment
« Reply #49 on: June 05, 2016, 07:56 PM »
Bob,

You have shown again why your reputation is so strong.   [thumbs up]

Peter
Scraps to Smiles.  To be continued.....  Stay Tuned.

Offline bkharman

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Re: Bob Marino - Festools - dissapointment
« Reply #50 on: June 05, 2016, 10:10 PM »
"You can't grep a dead tree."

Love it Jesse!

All of my manuals are in Evernote along with thousands of other work and personal docs. So easy to search for anything, anytime.

Cheers. Bryan.


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People, I just want to say, you know, can we all get along? Can we get along?

Offline budderbean

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Re: Bob Marino - Festools - dissapointment
« Reply #51 on: June 05, 2016, 11:22 PM »
I too have spent mega bucks with Bob. I do receive a discount, i.e. no sales tax and no shipping charges. Anytime you have to depend on another you are likely to be disappointed. I once was perfect but it was so long ago that I can't remember.


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Online Tinker

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Re: Bob Marino - Festools - dissapointment
« Reply #52 on: June 06, 2016, 04:02 AM »
I tell my wife there is not enuf space in our hous fer two purfic peoples.
Wayne H. Tinker

Offline rst

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Re: Bob Marino - Festools - dissapointment
« Reply #53 on: June 06, 2016, 07:01 AM »
Hey budderbean, I too used to be perfect and knew everything...then I turned twenty...forty three years ago  [scared]  [big grin]
« Last Edit: June 06, 2016, 07:03 AM by rst »

Offline DrD

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Re: Bob Marino - Festools - dissapointment
« Reply #54 on: June 06, 2016, 09:00 AM »
@budderbean,

I agree with budderbean (by the way, budderbeans are a valuable part of our diet) but have not reached the level of mega bucks, only kilobucks spent with Uncle Bob for me.  And, like you, have received well over $2k in discounts in the form of, as you pointed out, NO SALES TAX, and FREE SHIPPING.  Anyone who has purchased from Bob knows his people go far and away in wrapping your product to ensure it's in-tact arrival to your door-step.

I too have benefitted from Bob's sage advice as to a certain Festool being the tool for jobs I mentioned; that too is quite valuable, and did I mention that his shipping is FAST - fast in getting fulfilled and fast - like 3 days at the most - in getting to me here in South America - Mississippi that is.

There aren't that many dealers - brick and mortar, or mail order - that proves Uncle Bob's level of service and professionalism.

Don
Dr.D

Offline Cheese

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Re: Bob Marino - Festools - No disappointment here!
« Reply #55 on: June 06, 2016, 09:22 AM »
Anyone who has purchased from Bob knows his people go far and away in wrapping your product to ensure it's in-tact arrival to your door-step.

...and did I mention that his shipping is FAST - fast in getting fulfilled and fast - like 3 days at the most - in getting to me here in South America - Mississippi that is.

Agree 100%...

Packaging: Bubble wrap inside the DF 500 Systainer to prevent the contents from rattling around.  [cool]

Delivery: Order Monday morning and the package arrives by Wednesday or at the latest, Thursday.  [big grin]

Offline jobsworth

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Re: Bob Marino - Festools - dissapointment
« Reply #56 on: June 06, 2016, 09:51 AM »
Bobs packaging is the best I've seen from anyone.
Calif Here I come Baby

Offline Brice Burrell

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Re: Bob Marino - Festools - No disappointment here!
« Reply #57 on: June 06, 2016, 10:43 AM »
Agree 100%...

Packaging: Bubble wrap inside the DF 500 Systainer to prevent the contents from rattling around.  [cool]

Delivery: Order Monday morning and the package arrives by Wednesday or at the latest, Thursday. [big grin]

I've got you beat, I order from Bob Monday before noon and have the item(s) by Tuesday afternoon. [tongue]
Check out my new blog, The Green and Dark Blue Blog.

Online Tinker

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Re: Bob Marino - Festools - dissapointment
« Reply #58 on: June 06, 2016, 01:39 PM »
I'm sure Festoy is not paying the freight.  I am sure all that extra rapping and floatation material comes out of his pocket.  He uses so much foam and bubble wrap, if the postal service quit, he could float those packages.  A couple of big packages and he could mount to the wheels of a goodsized truck and float anywhere.

As others have mentioned, the delivery has always been exceptionally quick. 
Tinker
Wayne H. Tinker

Offline cobbler

  • Posts: 6
Re: Bob Marino - Festools - dissapointment
« Reply #59 on: April 25, 2017, 05:07 PM »
Nothing wrong with the OP venting some frustration. Bob himself has stated they dropped the ball and the OP's dismay was justified. Some of us no doubt feel it may be a bit over the top since it's about of all things manuals but the OP was promised something that was not delivered.

Apparently Bob rectified the situation and I assume the OP was satisfied with the result. I applaud the way it was eventually handled and give Bob credit for standing up for the OP and his right to vent.

I also think it would be prudent of the OP to make an update to the thread and/or it's title to let the readers know it all turned out well in the long term.