Author Topic: FestoolRecon.com coming VERY soon (US)  (Read 38917 times)

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Offline TylerC

  • Festool USA Employee
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Re: FestoolRecon.com coming VERY soon (US)
« Reply #180 on: October 05, 2017, 06:46 PM »
@rvieceli - Great minds think alike. I was sending @Deane62 a message a few minutes ago.

Offline harry_

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #181 on: October 05, 2017, 07:58 PM »
@Cheese ,

That could have easily been me. However like @Gregor, I randomly checked my phone and there it was. Thought about it for a minute. Then pulled the trigger.

Lucky me  [thumbs up]
Disclaimer: This post is for educational and entertainment purposes only. Any resemblance to real persons, living or dead is purely coincidental. Void where prohibited. Some assembly required. Batteries not included. Contents may settle during shipment. Use only as directed. No other warranty expressed or implied. This is not an offer to sell securities. May be too intense for some viewers. No user-serviceable parts inside. Subject to change without notice. One size fits all (very poorly).

Offline SouthRider

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #182 on: October 05, 2017, 08:24 PM »
Tyler - for the first 2 days I got 2 emails per day. For the last 2 days I only got one email.

Today I was at the computer all day - eagerly refreshing my email, and the only notice I got was about the Vecturo.

I really wanted a 700 too...

Can you please check my account and see if there is anything hinky with my email?

Thanx,

Clark
"We, the willing, led by the unknowing, are doing the impossible, for the ungrateful. We have done so much, for so long, with so little, that we are now qualified to do almost anything, with nothing at all."

Offline Rollin22Petes

  • Posts: 162
Re: FestoolRecon.com coming VERY soon (US)
« Reply #183 on: October 05, 2017, 08:48 PM »
Same here got an email about Vecturo but nothing on the df700. I'm not even going worry about it anymore it's just a waste of my time.

Offline Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #184 on: October 05, 2017, 09:31 PM »
Wow...seems like there’s a whole lotta love ❤️ for the DF 700. How about re-running the DF 700 auction and I’ll tell mom to cool her jets...just saying...

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #185 on: October 05, 2017, 09:39 PM »
@SouthRider @Rollin22Petes - You're both on the list, and our system says that it sent both emails each day. Have you checked your spam filters? What email service (Gmail, Outlook, Hotmail, etc.) do you use?

Offline Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #186 on: October 05, 2017, 09:49 PM »
@Cheese ,

That could have easily been me. However like @Gregor, I randomly checked my phone and there it was. Thought about it for a minute. Then pulled the trigger.

Lucky me  [thumbs up]

Ya that’s funny...had you scratched your chin for 2 minutes, and had I been online 30 seconds earlier, the outcome could have been completely different.  [poke]

Life’s a crap shoot, with great sorrow, this reminds me of the situation in Las Vegas...in the wrong place at the wrong time...I didn’t get the DF 700 but I’ll wake up in the morning.


Offline Rollin22Petes

  • Posts: 162
Re: FestoolRecon.com coming VERY soon (US)
« Reply #187 on: October 05, 2017, 09:58 PM »
@SouthRider @Rollin22Petes - You're both on the list, and our system says that it sent both emails each day. Have you checked your spam filters? What email service (Gmail, Outlook, Hotmail, etc.) do you use?


I'm using Comcast checked spam nothing there. Not sure why I would only get one of the emails.

Offline SouthRider

  • Posts: 94
Re: FestoolRecon.com coming VERY soon (US)
« Reply #188 on: October 05, 2017, 10:22 PM »
Tyler - thank you for checking.

I have my own domain with pop3 email, and festool is on my "friends" list. Besides that either both emails would go to spam or both would go through.

All of my incoming email goes to mailwasher first, where it is classified as spam, friends, or unknown. Then I manually classify the rest,  delete the spam, and leave non-spam alone before the send/receive button is pressed in Outlook (desktop outlook, not outlook.com). Once an email address is classified as a friend any further email from that sender shows as green and ready to go when it arrives in mailwasher.

Both yesterday and today I only received only one email in mailwasher from Y'all.

Apparently others are having the same problem.

Methinks your system is not giving you correct information.

I sure wish the powers that be would stop the foolishness with all the mystery and intrigue and just post a frigging list of what two tools would be available each day, what time they would be released, and how many will be available.

This whole thing is coming across unprofessional and amateurish.
"We, the willing, led by the unknowing, are doing the impossible, for the ungrateful. We have done so much, for so long, with so little, that we are now qualified to do almost anything, with nothing at all."

Offline Gregor

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #189 on: October 06, 2017, 03:44 AM »
@Cheese ,

That could have easily been me. However like @Gregor, I randomly checked my phone and there it was. Thought about it for a minute. Then pulled the trigger.

I'm quite confident that I don't get mail from the recon sale at all - I'm not based in the US so I can't buy them anyway (and if I could, I wouldn't as they're incompatible with the mains power and measurement systems we have here). I just, as a random act of kindness toward all that are, commented on this topic in an (so far more than less futile) attempt to convince the powers that be to use a saner mechanic for the recon sale.

Because after doing IT professionally for 20 years it was clear to me from the beginning that the selected (current) mode of operation (release tool on platform, send mails, sell first-come-first-serve) is doomed by design to create customer reactions like:
This whole thing is coming across unprofessional and amateurish.

The reasoning is simple: By sending someone a mail advertising something great, spawning enough interest to make them click the link and then simply stating you're late, game already over... you successfully wasted the persons time and through that annoyed them. Basically: you just acted like the uncle Dick (who teased with something shiny and then didn't allow it to be examined or played with, but enjoyed the frustration of that denial) from back when they were kids...
Very bad idea to act toward (more or less potential) customers that way.

So in case you're doing a sale where you know upfront that the supply won't last the demand (and I think this is can be taken as a given here) you better pick a modus operandi that dosn't easily disappoint the ones who come up empty.

I'm quite confident that in case the recon sale could be run to avoid that, just to name two that wouldn't have this problem:
  • a raffle among everyone wanting one for the set price, with a day or two registration window.
  • a dutch auction (starting with list price that lowers constantly over time, you can place your bid anytime and in case the price reaches your set amount you get the item) timed so that the auction would run a day or two to reach the current (25% off list) price level
(reserve the needed funds on the customers CC when placing a bid so the sale is guaranteed to go through in case he is selected, the card could be linked to the account to make it convenient to place another bid for something different later).

With approaches like these the issues expressed in this topic - generating a 'they f***ed up' feeling the current method is able (and likely, since internet mail isn't instant messaging with guaranteed delivery times) to generate in the customers - would have been completely avoided.

And these are not that much harder to code, we don't have the '80 anymore where stuff like that would have been rocket science.

Offline SouthRider

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #190 on: October 06, 2017, 07:43 AM »
Well said Gregor.

I certainly understand that there is a limited supply of these tools at this price, and simply want an equal opportunity to try for the ones that I am interested in.

On the surface it would seem that sending out a mass email at once would allow that, and would drum up interest.

We already know that Festool has very limited IT skills, as evidenced by their inability to fix their website and tool registration system over a prolonged period of time.

Advance notice of what is available would allow very busy customers the ability to decide which tools to try for, and which might be in such limited supply that it isn't worth the bother.

Sitting around all day to get an email about an outdated flashlight, and then not getting notice about one of the most expensive and albeit popular tools is a recipe for disaster and hard feelings.
« Last Edit: October 06, 2017, 08:34 AM by SouthRider »
"We, the willing, led by the unknowing, are doing the impossible, for the ungrateful. We have done so much, for so long, with so little, that we are now qualified to do almost anything, with nothing at all."

Offline SouthRider

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #191 on: October 06, 2017, 07:52 AM »
And furthermore -

Having registered for a couple of Festool Facebook sites that have more international members than Americans it has become VERY evident that everyone else in the world has the benefits of competition where we don't.

There are countless daily posts about sales, package deals, free battery offerings, etc. that we can't get.

So perhaps the frustration about the method of these sales is exacerbated by Festools own strong armed tactics in the US.

I for one am increasingly becoming fed up with the whole thing, and may soon lose interest in the product.

"We, the willing, led by the unknowing, are doing the impossible, for the ungrateful. We have done so much, for so long, with so little, that we are now qualified to do almost anything, with nothing at all."

Offline jimbo51

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #192 on: October 06, 2017, 08:11 AM »
This week I received 2 notices on Monday, 2 on Tuesday, 1 on Wednesday and 1 on Thursday.

I think a raffle approach would make sense to give the most people an equal chance.

Offline cpw

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #193 on: October 06, 2017, 08:33 AM »
I think they could also just say "one tool at 9PM CT", so that it would be consistent and not reliant on getting a randomly timed email.  If they're selling out of everything in 10 minutes, it doesn't seem like waiting longer for the tools would hurt so they can build up more stock for each flash sale anyway.

Offline pixelated

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #194 on: October 06, 2017, 08:36 AM »
I don't have any problem with the way this has been running so far, and I seem to be getting all the emails.

But, as a way to address some of the issues people raise, perhaps this would be better as a weekly list sent to those who have subscribed? Possibly the list could include how many of each item is available.
Kind of  similar to what some of the airlines do with their regular fare specials.

Offline Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #195 on: October 06, 2017, 09:11 AM »

Methinks your system is not giving you correct information.


Methinks you're exactly correct.

Tyler checked into the late emails I received and said their "system" showed I received them on time and showed how much time had elapsed until I opened them up.
I then sent Tyler the emails and photos of the emails (on computer and phone) sandwiched in between other emails with the time stamps exposed to prove that I had indeed received them 45-55 minutes too late. Further I never opened them up, why would I, the sale was already over.

Unfortunately, Tyler can only work off of the bogus information the "system" is generating. It was because of this bogus information that I decided to unsubscribe and then resubscribe. Before I did that I was 0 for 2 on receiving notices. now I'm 3 for 4, not great but better.

Offline grbmds

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #196 on: October 06, 2017, 09:24 AM »
It's a mystery to me why the recon tools are in such demand, regardless of the sale process in place. Most of the time the price on a recon tool isn't low enough to make up for the fact that the warranty is cut by one year. In the past, I've bought 2 recon tools, but that was only because the prices were reduced at the 30% or more point one of the last years the old sale process was in place; the only price levels which seemed to make sense given the loss of coverage and the fact that, no matter what Festool does to the tool, it's not new.

Just asking because I don't see the value.
Randy

Offline Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #197 on: October 06, 2017, 10:06 AM »

Most of the time the price on a recon tool isn't low enough to make up for the fact that the warranty is cut by one year.


Actually, it's cut by 2 years. [eek]

Offline grbmds

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #198 on: October 06, 2017, 10:34 AM »
Actually I meant cut "to 1 year". That's why it isn't worth it most times to me.
Randy

Online Bigdaddy65

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #199 on: October 06, 2017, 10:41 AM »
I'm receiving the emails two a day and based on the time stamp of the message in my inbox it seems most of the tools have sold out in less than 15-20 minutes. Either the response is huge are there are not many available. I wonder if they are varying the time of day and keeping the tools that will be offered secretive to limit the load of their web server(s). If everyone knew that Friday the Domino was going to be offered at 1pm est people would start hitting refresh at 12:50 on the recon site. It seems selling recon tools is a evil necessity for Festool USA and they are wanting to move the tools quickly and with as little expense as possible otherwise they could have put them on a buy it now auction.

Offline SRSemenza

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #200 on: October 06, 2017, 10:43 AM »
Well if looking at it from a shortened warranty stand point, then it really isn't different than not buying an extended warranty on a product. Those are available on pretty much anything now. Flip it around ..... if the brand new tool came with a one year warranty and cost $600 would you pay an additional $150 to add two years to the warranty? Some people would, some people wouldn't.  Not really any different than Starting at $750 saving $150 and getting one year instead of three. I know that these are  "used" tools but it is unlikely that they are truly used.

Buying used from CL or Ebay with either zero warranty or a warranty that is less than three years depending on date of original purchase. In other words if you wouldn't buy a recon from Festool with less than a three year warranty would you buy a used tool from CL with less than a three year warranty?

It is the type of thing that each person needs to decide for themselves. Do I take a bit of additional chance and save some money? Or do I pay full price?

I am not saying that the discount equates to Festool's actual warranty service cost. I have know idea in regard to that. And there is not much point to asking or speculating on that because, like any other company, that information is not going to be released.

Seth
« Last Edit: October 06, 2017, 10:49 AM by SRSemenza »

Offline Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #201 on: October 06, 2017, 10:50 AM »

I know that these are  "used" tools but it is unlikely that they are truly used.


I purchased a few of these recon tools 2+ years ago. It was impossible to distinguish them from new tools...everything appeared to be in new condition.  [cool]

Online Gerald_D

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #202 on: October 06, 2017, 11:10 AM »
For those of you not receiving emails (I still am not, but refreshed the recon page)- the RO150 is up for sale.  Good luck!  I already have, so won't be competing with you.

Gerald
Gerald
I have Festools- Big and Small and a few other tools

Offline Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #203 on: October 06, 2017, 11:12 AM »
For those of you not receiving emails (I still am not, but refreshed the recon page)- the RO150 is up for sale.  Good luck! 

Thanks for that Gerald...that's another notification I didn't get.

Offline Cochese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #204 on: October 06, 2017, 11:13 AM »
Very tempting. Just can't do it right now. Have to roof the new shop.

Offline ScoFF

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #205 on: October 06, 2017, 11:18 AM »
Instead of refreshing your email refresh the website, at the suspected times.

Got a Rotex Ro 150 baby !
I'm from Canada too :)
CT36E, Domino DF 700EQ, TS75EQ, Kapex, OF1400, MFT/3, ETS 150/5, RO90 FEQ, RO150 FEQ, Floormat (large), Nifty Tape Measure, Wad of MacGyver gum with foil, Jig making jig, Garden hose

Offline taylord22

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #206 on: October 06, 2017, 12:11 PM »
Instead of refreshing your email refresh the website, at the suspected times.

Got a Rotex Ro 150 baby !
I'm from Canada too :)

This is a pretty simple solution that I've been using as a backup plan. They send the same link in the email every time, and send it out close to the same time every day.

One thing I do have to ask...is this sale running over the weekend, too? Or picking back up Monday?

Offline luke duke

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #207 on: October 06, 2017, 12:33 PM »
A lot of complainers on here...

Offline Pompeio

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #208 on: October 06, 2017, 01:07 PM »
After today, does anyone know whether any of the reconditioned items will be posted for sale during the weekend or will the next items go up for sale be on Monday?

Online copcarcollector

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #209 on: October 06, 2017, 01:27 PM »
A lot of complainers on here...

 No - sh [censored] t !