Author Topic: FestoolRecon.com coming VERY soon (US)  (Read 38919 times)

James Biddle and 4 Guests are viewing this topic.

Offline Getmaverick

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #30 on: September 23, 2017, 12:09 PM »
Well I see no reason to purchase a recon tool for only a 10% savings, especially if it only comes with a 1 year warranty.

Offline HarveyWildes

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #31 on: September 23, 2017, 12:22 PM »
Well I see no reason to purchase a recon tool for only a 10% savings, especially if it only comes with a 1 year warranty.

Agreed - in another merchandise world, I consistently buy high-end refurbished Dell computers.  I get technology that is not more than a year old for 30-50% off, depending on the deals that the outlet is running that day.  That makes it worthwhile to buy refurbished.  And I usually get a PC where the component that is going to fail has failed - I've had great luck with refurb reliability.

I'm betting that Festool is not going to sell refurbs at 50% off, but I agree that they should do better than 10-15% if they want to make a go of it.

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #32 on: September 23, 2017, 01:45 PM »
I'll try to offer some clarification on some of this:

1. Yes, the "one tool at a time" thing is one model — not one single tool. For example, it might be that the TS 55 becomes available. There will be a certain number available. Once we sell out of them, we'll move on to the next tool.
2. @Cheese - We're not doing multiple discount levels. I'm not sure if I can say that the level is yet ... but it's definitely more than 10%. I think you'll be happy with that it is.
3. @JCLP - I feel you. Trying to offer this in multiple countries becomes much more difficult from a financial, legal and distribution standpoint. There's a possibility that we'll expand to Canada at some point, but simplicity was the best way to get this off the ground.
4. @antss - I don't necessarily see this as a way to get new customers. Clearly, if someone wants to use this as a means to get their first Festool product, that's great. However, it's not really the objective.


@James Biddle
- The vast majority of our recon tools are returned through our 30-Day Return policy. They're not in need of repair. The customer — for any number of reasons — simply decided to return it.
- We don't have a determined plan for what we'll do if a tool doesn't sell out. Once we launch this, we'll see what works, what doesn't, and adjust accordingly.
- By signing up for the list, you'll get an email each time a tool becomes available. There's not a function to only get a notification for a specific tool.
- The recon website was built by the Festool USA team, while the primary Festool websites (including the tool registration function) is built by the Festool HQ team. Separate teams and resources.

Offline Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #33 on: September 23, 2017, 02:02 PM »
Thanks Tyler...that makes things more transparent.  [thumbs up]

And thanks for confirming that there will be a 30% discount on these tools.  [poke]

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #34 on: September 23, 2017, 02:04 PM »
@Cheese 30%?! You're gonna get me in trouble.  [tongue]

Sorry that I didn't respond sooner. I posted originally from the @Festool USA account and wasn't getting email notifications from that one.

Offline ben_r_

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #35 on: September 23, 2017, 03:10 PM »
Man, well either way Im excited to see what pops up! This'll be fun checking as each tool becomes available! I can't wait!
If at first you don't succeed, redefine success!

Offline Gregor

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #36 on: September 23, 2017, 05:14 PM »
- By signing up for the list, you'll get an email each time a tool becomes available. There's not a function to only get a notification for a specific tool.
Any good reason for this?

Offline SRSemenza

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #37 on: September 23, 2017, 05:36 PM »
As far as getting an email or notification every time a tool  batch goes up for sale .......... I just can't imagine that the   volume   of these notifications would be any sort of problematic inundation!  I really have no idea what the schedule will be like but I am thinking  maybe  1 - 3 per month sporadically.  In the world of the internet it seems that this would hardly be an issue compared to most notifications.

Seth

Online James Biddle

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #38 on: September 23, 2017, 05:39 PM »
I'll try to offer some clarification on some of this:

1. Yes, the "one tool at a time" thing is one model — not one single tool. For example, it might be that the TS 55 becomes available. There will be a certain number available. Once we sell out of them, we'll move on to the next tool.  Is there a plan to list the number available with a countdown to zero?

2. @Cheese - We're not doing multiple discount levels. I'm not sure if I can say that the level is yet ... but it's definitely more than 10%. I think you'll be happy with that it is. I'm wondering if you're inadvertently setting the used Festool tool price market. If you don't give enough discount, people won't buy from you.  If you set it too low, people will wait for one to come to market instead of buying new. Someone not able to sell their tool due to an artificially set price may not be as able to upgrade.

3. @JCLP - I feel you. Trying to offer this in multiple countries becomes much more difficult from a financial, legal and distribution standpoint. There's a possibility that we'll expand to Canada at some point, but simplicity was the best way to get this off the ground.
4. @antss - I don't necessarily see this as a way to get new customers. Clearly, if someone wants to use this as a means to get their first Festool product, that's great. However, it's not really the objective.


@James Biddle
- The vast majority of our recon tools are returned through our 30-Day Return policy. They're not in need of repair. The customer — for any number of reasons — simply decided to return it.  So, if someone simply returned tool without reason, how far does the reconditioning go? Do you check a Domino for crosshair accuracy, or a a sander for being too jumpy?  I'm picturing a used Mercedes with it's 5,233 checks they do on a used car before reselling it?

- We don't have a determined plan for what we'll do if a tool doesn't sell out. Once we launch this, we'll see what works, what doesn't, and adjust accordingly. That's fair enough, but see the discount post above

- By signing up for the list, you'll get an email each time a tool becomes available. There's not a function to only get a notification for a specific tool. It's not a complicated programming change to do so.  Although you may entice a buyer looking for a different tool, you may lose potential customers to the annoyed email flood. Would someone need to sign up before purchasing from the site or can some just keep visiting the site and buy when they feel like it without receiving the emails?

- The recon website was built by the Festool USA team, while the primary Festool websites (including the tool registration function) is built by the Festool HQ team. Separate teams and resources.  That's fair enough

Online James Biddle

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #39 on: September 23, 2017, 05:47 PM »
As far as getting an email or notification every time a tool  batch goes up for sale .......... I just can't imagine that the   volume   of these notifications would be any sort of problematic inundation!  I really have no idea what the schedule will be like but I am thinking  maybe  1 - 3 per month sporadically.  In the world of the internet it seems that this would hardly be an issue compared to most notifications.

Seth

Doesn't sound so bad in a vacuum, but when you multiply that by the number of companies with the same attitude, an individual is faced with countless numbers of such emails.

Offline Rollin22Petes

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #40 on: September 23, 2017, 05:49 PM »
My only concern is about the email notification. Any time Festool has a sale or promotion they are way late to the game. I usually know about it a week or two before from my dealer or right here on the forum. If past sales are any indication time is of the essence as tools will sell out quickly.

Offline SRSemenza

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #41 on: September 23, 2017, 05:53 PM »
As far as getting an email or notification every time a tool  batch goes up for sale .......... I just can't imagine that the   volume   of these notifications would be any sort of problematic inundation!  I really have no idea what the schedule will be like but I am thinking  maybe  1 - 3 per month sporadically.  In the world of the internet it seems that this would hardly be an issue compared to most notifications.

Seth

Doesn't sound so bad in a vacuum, but when you multiply that by the number of companies with the same attitude, an individual is faced with countless numbers of such emails.

Well I guess I just don't seem to have that problem in my own email. Spam filter plus I don't sign up for stuff I don't care about. And I unsub to stuff when not needed.

Anyone popping in to FOG regularly I am sure will find that anytime a new tool comes up on the recon site that someone is bound to post about it. And thus a person could be notified without signing up.

Seth

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #42 on: September 23, 2017, 06:22 PM »
Regarding the email notifications:
There are a few ecommerce companies that do similar flash sales with email notifications for each. Several have been (or at least appear to be) very successful, but your concern about too many email is fair. If we see open rates start to plunge, we can look at making adjustments. Because this is new for us, we don't have a baseline for how long it will take for a tool to sell out.

@James Biddle - You make a good point about discounts. This is part of why we got rid of the monthly sweepstakes a few years ago. In this case, we think it's worth it.

Offline leakyroof

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #43 on: September 24, 2017, 02:57 PM »
Lol, I'd like to see that Lord of the Flies scenario if they were to do one individual item at a time...

Right, one tool at a time as in one model at a time. Not one single item.  Example  - ETS 150/5  recons available until sold out. Might be a hundred of them or however many.

Seth
. And you thought the Pro 5 sander issue got ugly....  I hope it works out okay for them with this new approach...
Not as many Sanders as PA Floor guy.....

Offline dmccririe

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #44 on: September 25, 2017, 11:18 AM »
I bought a recon dust extractor at the Connect show.  It came with a special bonus.  Under the dust collection bag was a Halls cough drop wrapper.  Bummer that somebody ate the cough drop.  Maybe next time...

Offline ben_r_

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #45 on: October 02, 2017, 12:28 PM »
First tool was posted. Refurbed Domino 500 Set. After taxes didnt seem that great a deal to me, but its better than full retail I suppose.
If at first you don't succeed, redefine success!

Offline leakyroof

  • Posts: 1973
Re: FestoolRecon.com coming VERY soon (US)
« Reply #46 on: October 02, 2017, 12:30 PM »
First tool was posted. Refurbed Domino 500 Set. After taxes didnt seem that great a deal to me, but its better than full retail I suppose.
  Did you get an E-mail notice of this? [scratch chin], I don't think I did unless it got sent to my Junk/Spam file without my knowledge...
Never mind..... I’m seeing the e-mails now...... [embarassed]
« Last Edit: October 03, 2017, 08:12 PM by leakyroof »
Not as many Sanders as PA Floor guy.....

Online copcarcollector

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #47 on: October 02, 2017, 12:30 PM »
First tool was posted. Refurbed Domino 500 Set. After taxes didnt seem that great a deal to me, but its better than full retail I suppose.

i got the email but could not log in! I just wanted to see the price as I have a Domino. For some I guess it will be a good enough deal..

Offline ben_r_

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #48 on: October 02, 2017, 12:31 PM »
First tool was posted. Refurbed Domino 500 Set. After taxes didnt seem that great a deal to me, but its better than full retail I suppose.
  Did you get an E-mail notice of this? [scratch chin] , I don't think I did unless it got sent to my Junk/Spam file without my knowledge...
Yep, sure did. A few minutes ago.
If at first you don't succeed, redefine success!

Offline Cochese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #49 on: October 02, 2017, 12:31 PM »
Why is there sales tax on recon tools when a new from Tool Nut or others has tax only if you live in their state?

I'm not showing any tax for me.

Online copcarcollector

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #50 on: October 02, 2017, 12:32 PM »
My email was in my SPAM folder. I was unable to login and when I requested a password reset, it said my email was not on file. Strange then, how did I get the recon email....?

I am not sure about the sales tax, but i do know that for me in Nevada, I would have to pay it as well if buying one of these direct from festool, as they have a training facility down South.

Online copcarcollector

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #51 on: October 02, 2017, 12:33 PM »
You have to create an account at Festool Recon site to view the item and price.

Thanks, but (1) thought I did that when I signed up for the recon emails and (2) I have tools registered too, wouldn't that be the same thing? either way, don't need another Domino!

Offline Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #52 on: October 02, 2017, 12:34 PM »
Well the first tool is up for grabs...A DF 500 Set normally $990 is now being offered for $742.50. [cool]
[popcorn] [popcorn]

Offline Goz

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #53 on: October 02, 2017, 12:35 PM »
I got the notification, too. Had to sign up for an account to see the price. Apparently being on the notification list is different than opening an account. No tax collected in IA.

Offline rsenechal

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #54 on: October 02, 2017, 12:37 PM »
Tax is collected in MN apparently

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #55 on: October 02, 2017, 12:39 PM »
Why is there sales tax on recon tools when a new from Tool Nut or others has tax only if you live in their state?

It's based on the state laws of the seller and buyer. As an Indiana-based company, Festool USA doesn't have the option to not charge tax.

Offline SRSemenza

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #56 on: October 02, 2017, 12:40 PM »
Discount works out to 25%.

Seth

Offline Cochese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #57 on: October 02, 2017, 12:43 PM »
That makes zero sense.

Why is there sales tax on recon tools when a new from Tool Nut or others has tax only if you live in their state?

It's based on the state laws of the seller and buyer. As an Indiana-based company, Festool USA doesn't have the option to not charge tax.

Explain why it doesn't make sense.

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #58 on: October 02, 2017, 12:46 PM »
@TylerC

Why do some states have sales tax and some don't for the Festool Recon sale?

As a company that operates in a variety of states, Festool USA has nexus in some states but not all. In states where we have nexus established, we are required to collect sales tax.

Offline Cochese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #59 on: October 02, 2017, 12:48 PM »
Festool USA is not in TN so how does Festool USA know that they have to charge TN sales tax yet they don't charge GA sales tax.

That makes zero sense.

Why is there sales tax on recon tools when a new from Tool Nut or others has tax only if you live in their state?

It's based on the state laws of the seller and buyer. As an Indiana-based company, Festool USA doesn't have the option to not charge tax.

Explain why it doesn't make sense.

As Tyler stated, different states have different rules and laws, and it is incumbent on the seller to know these rules and laws.

It can be a physical nexus, or it can be a set number of sales in dollar amount over the previous twelve months.