Author Topic: FestoolRecon.com coming VERY soon (US)  (Read 59484 times)

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Offline antss

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #300 on: October 12, 2017, 09:58 PM »
how are they going to right something they can't even find Cheese  ::)

Online Cheese

  • Posts: 4205
Re: FestoolRecon.com coming VERY soon (US)
« Reply #301 on: October 12, 2017, 11:12 PM »
how are they going to right something they can't even find Cheese  ::)

Point well taken...the most disturbing thing I heard is when the Festool rep said that corporate was aware of the problem, but they didn't have a solution to the problem. They didn't know if the problem was with the motor or the way the tool was used.

That's not a good statement to repeat after having years upon years of documented Kapex issues.

One would think that sooner or later this issue will be addressed. I can only hope, that the sales rate of the Kapex today may speak volumes to Festool corporate...on the other hand...oh well, hope springs eternal.

Offline SRSemenza

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #302 on: October 13, 2017, 10:06 AM »
See full Kapex discussion on recon value / warranty issue here ........  Kapex Recon Value


Seth

Offline Slowlemur

  • Posts: 17
Re: FestoolRecon.com coming VERY soon (US)
« Reply #303 on: October 13, 2017, 10:31 AM »
Conturo KA 65 Hand Held Edge Bander $2,160

(email @ 10:26EST)

Offline ben_r_

  • Posts: 967
Re: FestoolRecon.com coming VERY soon (US)
« Reply #304 on: October 13, 2017, 01:18 PM »
Oct 2   Domino 500
Oct 2   C18 Li 5.2 drill

Oct 3   Carvex PSB 420 EBQ Jigsaw
Oct 3   PDC18 5.2Ah Drill

Oct 4   SysLite LED
Oct 4   Vecturn OS 400 EQ

Oct 5   Domino XL DF 700

Oct 6   RO 150 REQ

Oct 9   CT36

Oct 10  DTS400 EQ

Oct 11  TS75

Oct 12  Of 1010
Oct 12  Kapex KS 120

Oct 13 Conturo KA 65
If at first you don't succeed, redefine success!

Offline Trevin

  • Posts: 78
Re: FestoolRecon.com coming VERY soon (US)
« Reply #305 on: October 13, 2017, 03:36 PM »
@ScoFF
I had a friend carry it back for me.  No shipping costs on that one...

Trevin
Festool: MFT3 (x2), OF1010, OF1400, LR32, Domino DF500, Domino XL DF700, Kapex KS120, TS-75, Carvex 420, CXS, C-18, Vecturo OS 400, DTS 400, Pro 5, Rotex 125, VAC-PMP, VAC-SYS-1, VAC-SYS-2, CT-26 (x2), CT-SYS, SYS Light DUO, SYS-ROCK
Other: Minmax FS41, Sawstop PCS (3HP, 52"), Laguna BX14, Jet 17" Drill Press, Rikon 70-220VSR Lathe, Incra LS Router Station, Laguna P/Flux 3 Dust Collector

Offline duburban

  • Posts: 914
Re: FestoolRecon.com coming VERY soon (US)
« Reply #306 on: October 13, 2017, 03:41 PM »
anyone get a conturo? i would have if i was feeling a little deeper pocketed. what kind of edgeband can you run through it? anything? byo eb ?
helper: i used a festool "circular saw" to do something simple and it made it really hard

me: exactly, it makes simple cuts complicated and complicated cuts simple

Offline James Biddle

  • Posts: 104
Re: FestoolRecon.com coming VERY soon (US)
« Reply #307 on: October 13, 2017, 07:26 PM »
anyone get a conturo? i would have if i was feeling a little deeper pocketed. what kind of edgeband can you run through it? anything? byo eb ?

Man, edge-banders are so finicky, in general; some more so than others.  25% off is a gamble, it was returned.  But, I'm buying when it goes under 50%.



Offline kaffine

  • Posts: 14
Re: FestoolRecon.com coming VERY soon (US)
« Reply #308 on: October 13, 2017, 07:31 PM »
I got one I wish it was the set instead of just the machine.  I have a few projects coming up that will be using edge banding on.  There are 3 more tools I am trying to get but think I already missed 2 of them unless they post more for sale.  Actually now that I have a Conturo I guess I need a MFK as well so 4 more tools I'm looking to get. 

Online Cheese

  • Posts: 4205
Re: FestoolRecon.com coming VERY soon (US)
« Reply #309 on: October 13, 2017, 10:33 PM »
Man, edge-banders are so finicky, in general; some more so than others.  25% off is a gamble, it was returned.  But, I'm buying when it goes under 50%.

Good luck on that...25% is Festool’s first and also their last offer.

Offline rtfosmoe

  • Posts: 6
Re: FestoolRecon.com coming VERY soon (US)
« Reply #310 on: October 14, 2017, 01:14 AM »
Evening,

Sorry, I haven't read the complete listing.  I'm wondering if Festools is just selling machines on the FestoolRecon.com site or will they also sell other parts which have been returned.  For example, will they be selling the 500177 KB-KA 65 SYS Edge Bander Trimming Set?  As they are selling the edge bander currently?  Just wondering.

Rich

Offline ben_r_

  • Posts: 967
Re: FestoolRecon.com coming VERY soon (US)
« Reply #311 on: October 14, 2017, 02:16 AM »
Evening,

Sorry, I haven't read the complete listing.  I'm wondering if Festools is just selling machines on the FestoolRecon.com site or will they also sell other parts which have been returned.  For example, will they be selling the 500177 KB-KA 65 SYS Edge Bander Trimming Set?  As they are selling the edge bander currently?  Just wondering.

Rich
So far its just been machines. No one knows anymore than that.
If at first you don't succeed, redefine success!

Offline antss

  • Posts: 1453
Re: FestoolRecon.com coming VERY soon (US)
« Reply #312 on: October 14, 2017, 09:00 AM »
Man, edge-banders are so finicky, in general; some more so than others.  25% off is a gamble, it was returned.  But, I'm buying when it goes under 50%.

Good luck on that...25% is Festool’s first and also their last offer.

well maybe there will be a Monty Hall like sale since this one is approaching 24 hours without closing.  Far cry from the domino which lasted only minutes. 


Offline ScoFF

  • Posts: 133
Re: FestoolRecon.com coming VERY soon (US)
« Reply #313 on: October 14, 2017, 01:03 PM »
My God, my RO150 is beat up (from the recon sale). Didn't expect that. All of my Festool tools are in use but I keep them in great condition. Looks like this one was tossed around a bit.  I don't even want it in my collection.
270217-0
« Last Edit: October 14, 2017, 02:10 PM by ScoFF »
CT36E, Domino DF 700EQ, TS75EQ, Kapex, OF1400, MFT/3, ETS 150/5, RO90 FEQ, RO150 FEQ, Floormat (large), Nifty Tape Measure, Wad of MacGyver gum with foil, Jig making jig, Garden hose

Online Cheese

  • Posts: 4205
Re: FestoolRecon.com coming VERY soon (US)
« Reply #314 on: October 14, 2017, 01:38 PM »
My God, my RO150 is beat up. Didn't expect that. All of my Festool tools are in use but I keep them in great condition. Looks like this one was tossed around a bit.  I don't even want it in my collection.

Is that from the Recon sale?

The items I purchased in the past looked absolutely pristine.

Offline ScoFF

  • Posts: 133
Re: FestoolRecon.com coming VERY soon (US)
« Reply #315 on: October 14, 2017, 01:55 PM »
Yes
CT36E, Domino DF 700EQ, TS75EQ, Kapex, OF1400, MFT/3, ETS 150/5, RO90 FEQ, RO150 FEQ, Floormat (large), Nifty Tape Measure, Wad of MacGyver gum with foil, Jig making jig, Garden hose

Online Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #316 on: October 14, 2017, 02:10 PM »
Yes

That’s too bad.  [sad]  In the previous years I suspect that a tool in that condition, would have been offered at the less 40% price point, which they could still do. It just adds more tool category subsets to the list.


Offline antss

  • Posts: 1453
Re: FestoolRecon.com coming VERY soon (US)
« Reply #317 on: October 14, 2017, 02:16 PM »
FF - are you going to return the RO?

Were your expectations not met or are you just not happy with the deal based on your specific tool ?

 Meaning,  do you just not want a used tool ?  Fair enough.  But the nature of Reconditioned means it is in all likelyhood a used tool.

In past sales FT partly described the condition of tools and they fell into different levels of discount based on factors like cosmetics and accessories.   Or at least, that's my recollection.   

Based on comments around here , I can see where people might expect a new looking tool in the reconditioned sale, but I don't think Festool has implied that's what we'll actually receive.

Offline ScoFF

  • Posts: 133
Re: FestoolRecon.com coming VERY soon (US)
« Reply #318 on: October 14, 2017, 02:36 PM »
In my case I can't really return it because I'd have to drive back down from Canada to mail it back.
I knew it might be used but this looks in poor condition. I would never buy a 40% condition tool but I would buy a 10-20% off one based on condition to save some money. With this setup there's no way of knowing. Someone might get a new return for the same price.
CT36E, Domino DF 700EQ, TS75EQ, Kapex, OF1400, MFT/3, ETS 150/5, RO90 FEQ, RO150 FEQ, Floormat (large), Nifty Tape Measure, Wad of MacGyver gum with foil, Jig making jig, Garden hose

Offline rvieceli

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #319 on: October 14, 2017, 03:32 PM »
Just goes to show different strokes for different folks. I’d never buy at 10-20 off but I’d buy 40% off all day 😊

Offline HarveyWildes

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #320 on: October 14, 2017, 03:36 PM »
My God, my RO150 is beat up (from the recon sale). Didn't expect that. All of my Festool tools are in use but I keep them in great condition. Looks like this one was tossed around a bit.  I don't even want it in my collection.
(Attachment Link)

So a different business, but Dell distinguishes between "Refurbished" and "Scratch and Dent".  Refurbished means that any damaged parts are replaced, even if the damage is minimal and cosmetic, and then tested to work within specs.  Scratch and Dent means tested to work within specs, but otherwise sold in the condition in which it was returned.  I never buy Scratch and Dent, always Refurbished.  There is an intangible benefit to something that looks and feels new, even if I know that it was pre-owned.

Online Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #321 on: October 14, 2017, 03:44 PM »
Just goes to show different strokes for different folks. I’d never buy at 10-20 off but I’d buy 40% off all day 😊

Ya exactly...with the previous sales I only purchased at the 30% & 40% levels, under that, I had a difficult time with the warranty being axed to only 1 year. So this sale is a conundrum for me at the 25% level, especially seeing the condition of the 2 sanders mentioned.

Even at the 40% level, the cosmetic issues with the tools I received was nonexistent. The stuff I purchased at 30/40 off appeared to be new.
« Last Edit: October 14, 2017, 11:56 PM by Cheese »

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #322 on: October 14, 2017, 08:17 PM »
@T. Ernsberger - I got your email. I'll hit you back shortly and make sure you're taken care of.

Offline James Biddle

  • Posts: 104
Re: FestoolRecon.com coming VERY soon (US)
« Reply #323 on: October 14, 2017, 09:12 PM »
My God, my RO150 is beat up (from the recon sale). Didn't expect that. All of my Festool tools are in use but I keep them in great condition. Looks like this one was tossed around a bit.  I don't even want it in my collection.
(Attachment Link)

This brings up an interesting question; why can't FestoolRecon post a pic of the actual too for sale?  If there are 5 of something for sale, you know when the first one is allocated and can switch to pic #2.  You already have this counter in the program anyway to know when you ran out.  Or better yet, if you have 5, post pics of each with an 'Add to Cart' under each?  You can describe any blemish in the description.

SVS speakers have sales on their returned or blemished speakers once or twice per year.  They show the new pics of each, generic descriptions of the condition of the speaker, and a pic of any blemish.  You know what you're buying, and they can batch the sales rather than making them continuous, reducing the labor overhead from continuous sales.  It's a great model.

Offline neilc

  • Posts: 2324
Re: FestoolRecon.com coming VERY soon (US)
« Reply #324 on: October 14, 2017, 10:50 PM »
FF - you might try wiping the sander down with some WD-40 or Beoshield on a rag.  I'm amazed at how they will clean up.


Offline Cochese

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    • The 144 Workshop
Re: FestoolRecon.com coming VERY soon (US)
« Reply #325 on: October 14, 2017, 11:01 PM »
My God, my RO150 is beat up (from the recon sale). Didn't expect that. All of my Festool tools are in use but I keep them in great condition. Looks like this one was tossed around a bit.  I don't even want it in my collection.
(Attachment Link)

This brings up an interesting question; why can't FestoolRecon post a pic of the actual too for sale?  If there are 5 of something for sale, you know when the first one is allocated and can switch to pic #2.  You already have this counter in the program anyway to know when you ran out.  Or better yet, if you have 5, post pics of each with an 'Add to Cart' under each?  You can describe any blemish in the description.

SVS speakers have sales on their returned or blemished speakers once or twice per year.  They show the new pics of each, generic descriptions of the condition of the speaker, and a pic of any blemish.  You know what you're buying, and they can batch the sales rather than making them continuous, reducing the labor overhead from continuous sales.  It's a great model.

With how fast most of this stuff sells, they’ll spend more time taking the pics than having them available.

That, and this is the first time I’ve heard of someone getting a badly damaged product. My Midi at 30% was basically new.

Online Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #326 on: October 15, 2017, 01:51 AM »
I will say that both the RO150 and Domino 700 from the recon sale that I received were packaged well with bubble wrap around the systainers within each box. I had no damage to the systainers whatsoever.

That's good to hear...it reminds me of my prior experiences with past Festool recon sales. I'd highly recommend the previous sales. They offered used equipment at the 20%, 30% or 40% discount level and everything I received, appeared to be in an as-new condition.

Sorry to say, but the photo I saw earlier of the RO 150, was horrendous. Frankly, that condition is way beyond my comprehension. Why would anyone when presented with an actual photo of that tool knowingly purchase it for a 25% discount and a 66% reduction of warranty?

The answer is they wouldn't. They may purchase it at a 40% discount, but certainly not at 25%. Wow...what happened to Festool integrity?

At the risk of sounding like a broken record and just regurgitating everything I've said in the past (while at the same time receiving multiple negative reviews)...I am very disappointed with this particular biennial tool sale. This is not what Festool as a manufacturer should aspire to be.

Remember, the original intent of this new recon sales format was to make this recon sale easier for everyone involved. However with late emails, nonexistent emails and the recently revealed photos of damaged goods, I have my doubts if the original goals have been achieved.

There has been some discussion as to why the FOG has recently seen so many negative comments, may I suggest...that this may just be a mirror reflecting the general Festool attitude towards their customers.

« Last Edit: October 15, 2017, 02:00 AM by Cheese »

Offline antss

  • Posts: 1453
Re: FestoolRecon.com coming VERY soon (US)
« Reply #327 on: October 15, 2017, 09:45 AM »
Quote
Why would anyone when presented with an actual photo of that tool knowingly purchase it for a 25% discount and a 66% reduction of warranty?

The answer is they wouldn't. They may purchase it at a 40% discount, but certainly not at 25%. Wow...what happened to Festool integrity?

This isn't really accurate. One can take a look at eBay and Craigslist sales to find people snapping up similar offers and many have no warranty at all.  I think we can safely assume that none of them have been inspected by qualified tech either.

I'm not sure festool's integrity is in question here. Their disclosure in the recon FAQ say something to the effect that you should expect marks ect.....it should also be noted that "all sales are final".  Earlier posts here may make it seem like the std. 30 day return policy is available.

Given that dealers hate recon sales, the angst this one has created, and the perceived low volume of gear available anyway - I'm surprised FT even bothers trying to dispose of this stuff themselves. Especially in a well publicized sale. I'm sure they could dispose of the stuff quietly in Indy with little exposure.


Offline grbmds

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #328 on: October 15, 2017, 02:10 PM »
Has Festool been contacted concerning the condition of the recon RO150 that was beat up on receipt? If not, why not? Do that. If nothing is done about it, then is the time to be putting Festool down and be angry about it and complain.  I have only bought 2 reconditioned tools from Festool. Both were in like-new condition. That generally seems to be the norm for these tools. While it shouldn't have been shipped in the condition that the picture shows, Festool should be contacted or Tyler emailed about it. Why does the FOG have so many negative comments? It's easy to be negative instead of taking appropriate action.

It's exhausting to read the negative posts where people exert as much effort posting as they would just returning the tool or sending it in for warranty repair. These days, there is very little new information posted on the FOG which is of any value to beginners or people who have legitimate questions about how to use a tool or the best technique. Mainly it's used to "pile on" when someone has a problem. And, of course, anyone asking a question always runs the risk of being put down for the question or verbally abused for even asking it. The best course of action when you have a problem is to use the resources available to fix it; not complain about it.

The recon program isn't for everyone. To me they aren't worth it for anything less than a 30% discount and that's borderline. Given they have been in use (possibly by someone who didn't use them correctly and returned them) and losing 2 years of the warranty, it just isn't worth it.

People expect perfection from Festool. That doesn't exist in the real world. In all the Festool tools I have bought I have only had one with a defect. Instead of complaining on the FOG, I returned it within 30 days to the retailer and got a new one. That's what the return policy is for. If it had been after the 30 days, I would have sent it in for warranty repair and just lived with the fact that I was too stupid to use it within the first 30 days. No company is perfect. Maybe Festool pushes that expectation because of the price of their tools, but they, like all other companies, make mistakes, manufacture bad tools, install parts that fail, etc. Festool has always responded positively to my requests for warranty service and other questions I've had. At least give them the chance before running them down as a company.
Randy

Offline Michael Kellough

  • Posts: 3255
Re: FestoolRecon.com coming VERY soon (US)
« Reply #329 on: October 15, 2017, 04:53 PM »
I have a sander that looks as bad as that RO150.
It's an RAS 115 and by far the worst looking sander I have but I bought it on ebay for less than half of the new price (no warranty and no tax).