Author Topic: FestoolRecon.com coming VERY soon (US)  (Read 68954 times)

0 Members and 7 Guests are viewing this topic.

Offline J0hn

  • Posts: 116
Re: FestoolRecon.com coming VERY soon (US)
« Reply #330 on: October 15, 2017, 05:35 PM »
I would be very disappointed if I received that sander....

Maybe Festool should take a page from the Amazon Playbook

Call it "Festool Warehouse Sales' and you list an item with the original picture, but you also describe the condition.  ie Amazon will say something like '10% cosmetic damage on the side" etc.  You offer a 30-day return policy if it is defective or not as described.  You start the item at a small discount and then every week you just drop the price a bit until it sells.  Works for them and I have gotten some really good deals that way

Here is an example - a 8mm cutter for the domino (Festool 493492)  Current price is $44, but you can get it for $27

http://smile.amazon.com/gp/offer-listing/B0017VF1YG/ref=dp_olp_all_mbc?ie=UTF8&condition=all

"Minor cosmetic imperfection on top, front or sides of item (affecting less than 1% surface area). Item will come in original packaging. Packaging will be damaged"

You want a Carvex for $295?  That is currently 21% off, it may go lower or someone may buy it.  (it has cosmetic damage and the case appears to be missing)  and from what I understand - the Festool warranty is transferable?  So there is a good chance there is some warranty left on this
http://smile.amazon.com/gp/offer-listing/B00DRF284Q/?ie=UTF8&condition=all






 

Offline grbmds

  • Posts: 1818
Re: FestoolRecon.com coming VERY soon (US)
« Reply #331 on: October 15, 2017, 06:00 PM »
It still would be nice to hear whether Festool was notified about the RO150 recon sander and what their response and follow up action was. From my experience and from what I've read on the FOG, a recon tool in the condition in the picture is rare and is not consistent with the Festool policy on recon tools. If Festool hasn't even been contacted, then I'd say they have been indicted and convicted without being allowed to take any action.
Randy

Offline James Biddle

  • Posts: 145
Re: FestoolRecon.com coming VERY soon (US)
« Reply #332 on: October 15, 2017, 06:08 PM »
"What is the condition of refurbished tools?
Reconditioned tools can include gently used tools and discontinued items. Used tools are inspected by Festool trained technicians. All tools meet Festool’s high performance and quality standards. However, you should expect them to have visual blemishes."

Can include "gently used tools", but also can include "beat to heck"?  That RO150 certainly falls in the "visual blemish" category.

"Why does Festool need to sell reconditioned tools?
We receive reconditioned tools from a number of sources. A majority from dealers since we have a very generous return policy that plays a key role in offering top of the line customer service for both our dealers and end users."


How did that tool make it's way back to Festool?  Does not look like a 30 day return or demo unit, does it?

"What is the return policy for tools bought on festoolrecon.com?
All sales on festoolrecon.com are final."


So, you can't see it, you can't return it, you only get a one-year warranty, and you have to trust Festool's opinion that it's been gently used.

Offline antss

  • Posts: 1453
Re: FestoolRecon.com coming VERY soon (US)
« Reply #333 on: October 15, 2017, 07:00 PM »
JOhn - that reinforces my point exactly.   Less warranty (or none), no thirty day no hassle policy and by the time you add in the price of the missing SYS2 you have spent the same as shiny new carvex.

James , FAQ clearly says the sale can include USED tools. What do you think happens to gear sent in for repair ,but then declined because of cost ? 

That sander could have easily been thirty day'd  back to a dealer after it sanded a deck or a boat. Beat to heck to me would be a cracked housing, broken vac port , frayed cord , faded plastic.  That one looks like it was heavily used and not babied. It's a tool, not a safe queen as the gun collector like to say.  We've all seen worse.

I wouldn't be happy with that sander either.  But , I wouldn't be cross with Festool. I'd be mad at myself for falling for the hype and fever pitch that a Festool Sale generates.   To me , this one hardly represents a good buy or value.  But that's me. Some guys just like paying a few bucks less, and that's their highest priority.

Given the disclosure , and lack of accurate description of each tool sold , I wouldn't bite at 40% 0ff either. I'm also surprised we went this deep into the sale before someone got a runt.

I'm curious whether we'll see another item on Monday, or do we have to wait til the all the conturos sell off  ?
« Last Edit: October 15, 2017, 07:49 PM by antss »

Offline Brandon

  • Posts: 216
Re: FestoolRecon.com coming VERY soon (US)
« Reply #334 on: October 15, 2017, 08:31 PM »
You’d think Festool could have just replaced the entire black plastic housing on that Rotex, cost would be very minimal and the tool would look only lightly used in the few remaining exposed areas.
I’ve been enjoying reading through this thread. Various complaints, many of which are valid. This sale just isn’t for me. The risk outweighs the reward
« Last Edit: October 15, 2017, 08:33 PM by Brandon »

Offline grbmds

  • Posts: 1818
Re: FestoolRecon.com coming VERY soon (US)
« Reply #335 on: October 15, 2017, 10:44 PM »
 Negative assumptions. No facts about whether the purchaser took what would be the most sensible and logical action; contacting Festool. And, if Festool were contacted, what did they do about it? Just reinforces the comments concerning how negative this forum has gotten and how little truly useful information is being supplied on the whole.
Randy

Offline J0hn

  • Posts: 116
Re: FestoolRecon.com coming VERY soon (US)
« Reply #336 on: October 15, 2017, 11:07 PM »
Negative assumptions. No facts about whether the purchaser took what would be the most sensible and logical action; contacting Festool. And, if Festool were contacted, what did they do about it? Just reinforces the comments concerning how negative this forum has gotten and how little truly useful information is being supplied on the whole.

Who said the 'purchaser' wanted any action taken?

In my opinion - he was posting his experience with a product that he purchased from the 'recon' sale

re·con·di·tion
overhaul or renovate.  To restore to good condition, especially by repairing, renovating, or rebuilding.


I certainly wouldn't describe the condition of that sander as 'good'. 

His post is very useful - basically, buyer beware.  Even though they describe the reconditioned tools as  "tools can include gently used tools and discontinued items" the 'purchasers' post makes it clear that you can also receive tools that were beat to sh*t - and remember, all sales are final

Offline grbmds

  • Posts: 1818
Re: FestoolRecon.com coming VERY soon (US)
« Reply #337 on: October 16, 2017, 12:34 AM »
The point is that it doesn't appear that the problem is typical of Festool reconditioned tools. The tool was sent out before it was in the desired condition. An error was made. It's only "buyer beware" if Festool refuses to correct the problem.
Randy

Offline ScoFF

  • Posts: 138
Re: FestoolRecon.com coming VERY soon (US)
« Reply #338 on: October 16, 2017, 12:37 AM »
I just picked it up Saturday morning and am waiting until Monday to contact anyone. Nothing can be done over the weekend.
I wonder how much replacement housing would cost if I replaced it to look decent.  Probably not cheap.
CT36E, Domino DF 700EQ, TS75EQ, Kapex, OF1400, MFT/3, ETS 150/5, RO90 FEQ, RO150 FEQ, Floormat (large), Nifty Tape Measure, Wad of MacGyver gum with foil, Jig making jig, Garden hose

Offline Gregor

  • Posts: 1061
Re: FestoolRecon.com coming VERY soon (US)
« Reply #339 on: October 16, 2017, 05:47 AM »
I wonder how much replacement housing would cost if I replaced it to look decent.  Probably not cheap.
47€ for all three parts.

Offline antss

  • Posts: 1453
Re: FestoolRecon.com coming VERY soon (US)
« Reply #340 on: October 16, 2017, 08:49 AM »
grb - I don't think Festool is going to consider a scratched sander housing a "problem".   

Festool's "desired" condition is that works like it was designed.  Cosmetics are a secondary issue at best. 

An end user's desire may very well be something different. But that doesn't constitute a problem under the terms of the sale. 

Offline jarbroen

  • Posts: 79
Re: FestoolRecon.com coming VERY soon (US)
« Reply #341 on: October 17, 2017, 11:31 AM »


Given that dealers hate recon sales, the angst this one has created, and the perceived low volume of gear available anyway - I'm surprised FT even bothers trying to dispose of this stuff themselves. Especially in a well publicized sale. I'm sure they could dispose of the stuff quietly in Indy with little exposure.

I think this is the best idea in the whole thread. 
At first, I was really excited to pickup a tool or two at a discount.  But all the negativity that's being generated kinda sours the fun of the deal.
I think the picture of the damaged sander that was posted is a good reminder for those considering a purchase.  Not as a bash against Festool but just a warning that you may not get a 'new looking' tool.
And it's definitely not a sale that's going to please everybody.
Personally, I'd pay the extra 15%(I lose 10% discount due to tax) and just get a new tool with the 3 year warranty and 30 day return policy.
That doesn't mean Festool sucks or the sale sucks.  It just means that it doesn't work out for me personally.

Back to the quote from antss, I think it would be a great idea if Festool quietly sent those recon tools out to dealers as demo units.  Even better would be donating a kind of 'shop tool setup' to high school woodworking shops.

Offline Pompeio

  • Posts: 37
Re: FestoolRecon.com coming VERY soon (US)
« Reply #342 on: October 17, 2017, 12:07 PM »
On the other side of the coin:  I have purchased two items so far during this event.  Both items were received in pristine condition with one being a sander---unable to differentiate from brand new.  Festool provides a one year warranty which is the same period as offered by some other manufacturers.  Perhaps I have been lucky but I have no complaints. 

Offline ScoFF

  • Posts: 138
Re: FestoolRecon.com coming VERY soon (US)
« Reply #343 on: October 17, 2017, 12:08 PM »
I did use the festoolrecon website contact us form but no response yet.
CT36E, Domino DF 700EQ, TS75EQ, Kapex, OF1400, MFT/3, ETS 150/5, RO90 FEQ, RO150 FEQ, Floormat (large), Nifty Tape Measure, Wad of MacGyver gum with foil, Jig making jig, Garden hose

Offline TylerC

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 1054
Re: FestoolRecon.com coming VERY soon (US)
« Reply #344 on: October 17, 2017, 12:48 PM »
@ScoFF - I'm not sure who that form is going to, but I'll look into it for you and have someone get back in touch with you.

Offline T. Ernsberger

  • Posts: 860
Re: FestoolRecon.com coming VERY soon (US)
« Reply #345 on: October 17, 2017, 01:00 PM »
I purchased a TS75 from the Recon sale and it’s in new condition.  I don’t think it was ever used.  It is a metric version which is maybe why it was in the sale.  I’m happy with my purchase and would do it again.   Plus already owning a lot of guide rails it was awesome for me not having to buy another 75in guide rail with a new  saw.   Thanks Festool for having the sale.  They didn’t have to do The sale at all!!!

Offline antss

  • Posts: 1453
Re: FestoolRecon.com coming VERY soon (US)
« Reply #346 on: October 17, 2017, 01:12 PM »
So.........................the success of this sale seems to boil down to what side of the equation you are on.

T.E. & Pompeio, would you feel as good about this sale if you'd received tools in similar condition to ScoFF's ? 

What about if you missed out because the email for that ts75 went AWOL because of whatever cyberspace gremlins plagued Cheese ?

This is like everything else - haves ; and have nots. 

Should the have nots be chastised for voicing their displeasure ? 


jarbroen - I like your idea better  [wink]

Offline grbmds

  • Posts: 1818
Re: FestoolRecon.com coming VERY soon (US)
« Reply #347 on: October 17, 2017, 06:24 PM »
So.........................the success of this sale seems to boil down to what side of the equation you are on.

T.E. & Pompeio, would you feel as good about this sale if you'd received tools in similar condition to ScoFF's ? 

What about if you missed out because the email for that ts75 went AWOL because of whatever cyberspace gremlins plagued Cheese ?

This is like everything else - haves ; and have nots. 

Should the have nots be chastised for voicing their displeasure ? 


jarbroen - I like your idea better  [wink]

Haves and have nots? C'mon, this isn't something as important as issues like healthcare access/cost. It's tools. It seems that there is a lot of criticism and complaining about Festool. Then, when someone misses the chance at a recon tool, which seems to be an item that breeds even more criticism, then people complain about missing the chance at a tool that people seem luke warm about anyway. I think people just like to complain. I admit sometimes it is fun but it can also be tedious.
Randy

Offline James Biddle

  • Posts: 145
Re: FestoolRecon.com coming VERY soon (US)
« Reply #348 on: October 17, 2017, 08:03 PM »
I don't think the criticism is unwarranted. 

They've taken away the older used tool model where they described the degree of usage with varied price points to match; everyone had a good idea of the level of condition that they could expect.

They've replaced it with this model in which you can't see it, can't return it and all pay the same price for everyone of those tools regardless of the condition. 

Oh, and they introduced this nice new feature whereby they pop this one sale into your email, don't tell you how many are available, and never confirm they all are actually sold before being pulled from the sale list, leading everyone to think these are flying off the shelf.  What if they are selling a few of these, pulling the others (Kapex and Contouro) to generate demand before the next time list them?

I love most of my Festool tools and I have a CRAP load of them; I'm an avid user.  I don't, however, love this constant bungling by Festool.

And here's my best advice to Festool on how to not get negative reviews, do something positive.

Offline beewerks

  • Posts: 16
Re: FestoolRecon.com coming VERY soon (US)
« Reply #349 on: October 18, 2017, 09:33 AM »
I purchased a TS75 from the Recon sale and it’s in new condition.  I don’t think it was ever used.  It is a metric version which is maybe why it was in the sale.  I’m happy with my purchase and would do it again.   Plus already owning a lot of guide rails it was awesome for me not having to buy another 75in guide rail with a new  saw.   Thanks Festool for having the sale.  They didn’t have to do The sale at all!!!

I also got my TS75 a day ago and got to play with it last night.  There was some minimal sawdust in the blade area and visible light use on the blade, but everything else was spotless.  The base doesn't look like it ever sat on rail.  Mine was also a metric version which is OK I guess.  Figured I would have to start dipping in the metric pool at some point anyway!

Offline live4ever

  • Posts: 790
Re: FestoolRecon.com coming VERY soon (US)
« Reply #350 on: October 18, 2017, 10:45 AM »
Current systainer to productivity ratio:  very high

Offline Cheese

  • Posts: 5145
Re: FestoolRecon.com coming VERY soon (US)
« Reply #351 on: October 18, 2017, 10:49 AM »
@Cheese

Thanks for the heads-up...just got one. I was refreshing the Festool recon website and it happened to pop up.  [jawdrop]  [thumbs up]

Offline egmiii

  • Posts: 111
Re: FestoolRecon.com coming VERY soon (US)
« Reply #352 on: October 18, 2017, 10:54 AM »
Grabbed a DF700 as well. Hoping it's in mint condition. I've had serious reservations buying a tool sight unseen. This is a first for me. I hope it doesn't become the last.

Offline rtfosmoe

  • Posts: 6
Re: FestoolRecon.com coming VERY soon (US)
« Reply #353 on: October 18, 2017, 09:20 PM »
All,

I have purchased over $6,000 of Recon/Festool Connect items from Festools LLC.  From what I could tell from the items which I received, so only a few were used. Of those which were used, those items still had the plastic on the bases (Such as my 1400 and edge bander). I'm assuming the machines will outlast the warranty   I consider Festools the German version of Levis Strauss or Apple.  They both stand by there product. Their name is imprinted on it! 


Rich

Offline rst

  • Posts: 2034
Re: FestoolRecon.com coming VERY soon (US)
« Reply #354 on: October 19, 2017, 07:23 AM »
While I did not buy anything during this sale...have most everything that I can use...I have bought six or seven items over the years and everyone was pretty much perfect.  Only had two issues, rail that came with my 55 was not straight, Uncle Bob gave me Festool service's # and three days later I had a new rail.  The other was that the 55 need to be adjusted as it was not parallel to my rails but I would have adjusted it anyway so that it matched my 75 and Makita.

Offline BJM9818

  • Posts: 212
Re: FestoolRecon.com coming VERY soon (US)
« Reply #355 on: October 19, 2017, 09:49 AM »
My dumb  $&@ got so excited when I saw the sys lite email and realized it was still available I purchased it within seconds. It never even crossed my mind they would be selling a tool that was replaced a few years ago.  [blink]

Earlier This year I had already purchased two Duo with tripods and a syslite II. $1000 worth of just lights from festool. That was the last recon tool email I will ever click on.

Anybody want to buy a syslite for $100 shipped. This thing sucks compared to the new one.

25% off a unknown used tool doesn't get me excited enough to pull the trigger. I figured a light why not. Caveat Emptor

Offline T. Ernsberger

  • Posts: 860
Re: FestoolRecon.com coming VERY soon (US)
« Reply #356 on: October 21, 2017, 10:22 PM »
Can we use a $50 voucher on a Recon Tool?  @Festool USA @TylerC

Offline SRSemenza

  • Global Moderator
  • *
  • Posts: 8639
  • Finger Lakes Region, NY State , USA
Re: FestoolRecon.com coming VERY soon (US)
« Reply #357 on: October 21, 2017, 11:16 PM »
(Attachment Link)

I posted this to an existing thread on Sunday, but — for fear that it could have been buried deep in an old thread — I'm creating a separate thread.

Festool USA will begin selling reconditioned tools online in a few weeks. You can sign up now at www.festoolrecon.com.

Here's how it will work:
The website will feature one tool at a time. Every time a new tool becomes available, subscribers will receive an email notification. That tool will be available until it's gone. At that point the next tool will become available.

Why aren't we just making everything available at once? There are a few reasons. First off, we think this is a fun, exciting and unusual approach that we hope you enjoy. Also, we're not a retailer, so we want to approach this in a way that's manageable and makes sure that orders are fulfilled quickly and accurately.

A few notes
  • This is for US residents only. (Sorry, Canadian friends.)
  • All tools will come with a one-year warranty.
[li]Vouchers including the PRO 5 voucher cannot be applied to reconditioned tools.[/li]
[li]If you're worried about your friendly neighborhood Festool dealer, don't be. We've involved them in this in a way that most should be very pleased with.[/li]
[/list]

Subscribe now at festoolrecon.com to be alerted when the first tool becomes available!

(Tyler)

Just as a confirmation. And since this topic has many pages now I thought a re-post of the Recon info would be handy.

Seth

Offline Cheese

  • Posts: 5145
Re: FestoolRecon.com coming VERY soon (US)
« Reply #358 on: October 22, 2017, 01:19 AM »
Wow...13 pages later and we’re probably still not even 25% into the recon sale. Who’d have thunk.  [eek]


Offline jobsworth

  • Posts: 5289
  • Does Anyone Know What Time It Is?
Re: FestoolRecon.com coming VERY soon (US)
« Reply #359 on: October 22, 2017, 02:31 PM »
Hey you guys need to buy up that CT so we can see whats next....  [oops]

 [thanks] for your understanding