Author Topic: FestoolRecon.com coming VERY soon (US)  (Read 37641 times)

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Offline Festool USA

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FestoolRecon.com coming VERY soon (US)
« on: September 20, 2017, 09:47 AM »


I posted this to an existing thread on Sunday, but — for fear that it could have been buried deep in an old thread — I'm creating a separate thread.

Festool USA will begin selling reconditioned tools online in a few weeks. You can sign up now at www.festoolrecon.com.

Here's how it will work:
The website will feature one tool at a time. Every time a new tool becomes available, subscribers will receive an email notification. That tool will be available until it's gone. At that point the next tool will become available.

Why aren't we just making everything available at once? There are a few reasons. First off, we think this is a fun, exciting and unusual approach that we hope you enjoy. Also, we're not a retailer, so we want to approach this in a way that's manageable and makes sure that orders are fulfilled quickly and accurately.

A few notes
  • This is for US residents only. (Sorry, Canadian friends.)
  • All tools will come with a one-year warranty.
  • Vouchers including the PRO 5 voucher cannot be applied to reconditioned tools.
  • If you're worried about your friendly neighborhood Festool dealer, don't be. We've involved them in this in a way that most should be very pleased with.

Subscribe now at festoolrecon.com to be alerted when the first tool becomes available!

(Tyler)
« Last Edit: September 20, 2017, 09:49 AM by Festool USA »

Offline JimH2

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #1 on: September 20, 2017, 12:39 PM »
This sounds way more complicated than it need be. Just post them all to eBay to make it fair for everyone.

Offline Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #2 on: September 20, 2017, 01:26 PM »
Hey Tyler, in the past Festool offered tools in 3 categories, less 10%, less 20% and less 30%, depending upon the cosmetic condition of the tool, the Systainer & the accessories. Will this also be the case now?

If so, will we be notified of how many of each category is available for each tool? I'd rather get 30% off of a DF 700 than 10%, on a SysRock it doesn't really matter and I'd purchase that at the 10% level.  [tongue]


Offline Gregor

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #3 on: September 20, 2017, 03:48 PM »
This looks like a perfect application for a dutch auction.

Offline ChuckM

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #4 on: September 20, 2017, 07:40 PM »
I am not eligible... but I am confused as how the sales works.

"Here's how it will work:
The website will feature one tool at a time. Every time a new tool becomes available, subscribers will receive an email notification. That tool will be available until it's gone. At that point the next tool will become available."

Is the tool sold on a "first-come-first-served" basis, i.e. the first one who responds to the notification "wins"?

Offline Richard/RMW

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #5 on: September 20, 2017, 07:52 PM »
When I first read "The website will feature one tool at a time" my immediate thought was "one" as in a single tool, someone buys it and there is nothing else.

After rereading I believe the notion is to offer a batch of a single SKU at once until they are all gone. Makes more sense to me now.

My hunch is this approach lets FUSA stockpile returns until they have a critical number of one SKU & then refurb them in a batch followed by selling them off in a batch. Sounds like a logical approach to simplify a business issue to maximize return/minimize effort.

As usual, I could be all wet.

RMW
As of 10/17 I am out of the Dog business and pursuing other distractions. Thanks for a fun ride!

Offline epicxt

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #6 on: September 20, 2017, 08:40 PM »
^this is how I interpreted it as well.
n = number of Festools I've got.  (n + 1) = Festools I want

Offline jaguar36

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #7 on: September 20, 2017, 08:57 PM »
Sounds like a great idea to me!  Hope they'll still have the various discount levels too.

Offline SRSemenza

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #8 on: September 21, 2017, 12:08 AM »
Right, one tool at a time as in one model at a time. Not one single item.  Example  - ETS 150/5  recons available until sold out. Might be a hundred of them or however many.

Seth

Offline Bigdaddy65

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #9 on: September 21, 2017, 01:59 PM »
FesWooTool :)

Offline ear3

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #10 on: September 21, 2017, 07:13 PM »
Lol, I'd like to see that Lord of the Flies scenario if they were to do one individual item at a time...

Right, one tool at a time as in one model at a time. Not one single item.  Example  - ETS 150/5  recons available until sold out. Might be a hundred of them or however many.

Seth
Kapex KS 120 w/UG Cart and Extensions • CXS Set • T18+3 w/Centrotec Installer's Set • PDC 18/4 • TS 75 • TSC 55 • HKC 55 w/250, 420 and 670 FSK rails • Carvex 420 w/Accessory Kit • Domino 500 Set • Domino 700 XL • OF 2200 w/Base Accessory Kit • OF 1400 • OF 1010 • MFK 700 EQ Set • LR 32 • MFS 400 w/2000, 1000, and 700 extensions • Rotex 90 • Rotex 150 • LS 130 • ETS-EC 150/5 • ETS 150/3 • Pro 5 LTD • RTS 400 • RAS 115.04 • RS 2 • HL 850 • Vecturo OS 400 • CT 26 w/Long-Life Bag • CT Sys w/Long-Life Bag • MFT/3

Offline #Tee

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #11 on: September 21, 2017, 07:53 PM »
i think they just want our email addresses for future money making opportunities
« Last Edit: September 21, 2017, 08:02 PM by #Tee »
When youre feeling depressed just treat yourself to a systainer even if its a mini systainer its ok.

IG: tee212

Offline Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #12 on: September 21, 2017, 08:01 PM »
i think they just want out email addresses for future money making opportunities

If you’ve ever registered a tool on-line with Festool...they already have your email address.  [tongue]

Offline Trosey

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #13 on: September 21, 2017, 08:12 PM »
they already have your email address.

Unless it has change. [eek]

Offline Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #14 on: September 21, 2017, 08:44 PM »
they already have your email address.

Unless it has change. [eek]

Well I don’t know about others...but mine hasn’t changed in over 20 years.

Offline #Tee

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #15 on: September 21, 2017, 08:45 PM »
ya but not everyone here and those that are still on the fence about their first festool purchase..seeing its their first chance to get one at a discount.
When youre feeling depressed just treat yourself to a systainer even if its a mini systainer its ok.

IG: tee212

Offline JCLP

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #16 on: September 21, 2017, 09:35 PM »
Being Canadian I'm not a happy camper. Why are we being left out. I thought North America included Canada. It does for your product launches and even the roadshow.

JC

Offline antss

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #17 on: September 21, 2017, 10:51 PM »
Being Canadian I'm not a happy camper. Why are we being left out. I thought North America included Canada. It does for your product launches and even the roadshow.

JC

I feel your pain brother but Festool USA is hosting the sale.  Which stops at the border.

Now as to how you should feel about the double standard is open for discussion.

Offline Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #18 on: September 21, 2017, 11:22 PM »
...seeing its their first chance to get one at a discount.


Unfortunately, we don’t know what the level of discount is, if there indeed is a discount, because Festool corporate never answered my original query. Festool has yet to come clean with that aspect of the sale.

All we know is they are selling a bunch of like tools, one at a time over who knows how long, for a price that’s yet to be determined.
It rather seems to me to be a reincarnation of the Pro 5 debacle. A whole lot of hubris and a lack of substance.

I could go on but I won’t... [sad]

Offline antss

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #19 on: September 22, 2017, 12:00 AM »
Quote
..seeing its their first chance to get one at a discount.

Don't think Festool really cares that much about landing first time customers that would only be customers because of a discount.


Quote
It rather seems to me to be a reincarnation of the Pro 5 debacle. A whole lot of hubris and a lack of substance.

Yep, but when so many are lining up at the koolaid stand willing to pay full price it makes it kinda hard to come up with a "discount" that really works and at the same time doesn't erode that MAP scheme everyone is so fond of.   

I know I wouldn't relish that task, if it's even possible. Marketing folk have my utmost sympathy.

Offline SRSemenza

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #20 on: September 22, 2017, 12:02 AM »
      Seems pretty simple to me. When a tool is put up for sale on the recon site the price will be posted. Just like when anybody sells anything any where.

     Don't want to give out your email address, then don't. Not really any different than getting sale notifications from other sites / companies.

Seth

Offline ben_r_

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #21 on: September 22, 2017, 12:07 AM »
Awesome! Cant wait for this!
If at first you don't succeed, redefine success!

Offline antss

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #22 on: September 22, 2017, 12:14 AM »
I'm with Seth on this.

Registering just gets you closer to the front of the line. Or rather, notice that a line is forming.  You can que up, or not.

And, Festool already has your email address if your a member of this forum. And I'm guessing the service agreement allows them some altitude in using it for marketing purposes.

To their credit , they don't send us daily "infomercials" like a lot if outfits under the heading of announcements.

Offline #Tee

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #23 on: September 22, 2017, 12:42 AM »
its genius marketing if you ask me.  every company is out to make money.  by simply implementing this method they get new buyers in the door by selling off recon tools which they been doing. their marketing team is doing what theyre paid to do, keep it the way it was or try a different approach and get more buyers, its a no brainer.  with that said...i just want some bare tools without the systainer lol
When youre feeling depressed just treat yourself to a systainer even if its a mini systainer its ok.

IG: tee212

Offline Richard/RMW

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #24 on: September 22, 2017, 11:28 AM »
I look at it per my prior comment, i.e. they have a business issue (how to handle the disposal of returned tools) to resolve in the most cost effective & expeditious manor. My hunch is that the magnitude of this issue has grown as they have expanded sales and continue to offer the 30-day return policy. The old process of annual sales thru the dealers has become unmanageable. I recall the stampede the past few years where Bob, Tom (RIP) and others were sitting up all night dealing with a flood of email orders and manually processing them, silly given the state of technology. If anything I would ask why they didn't get this dealt with years sooner.

Anyway, I agree with Seth. Simple, easy and fair (our Canadian brethren aside). Participate or not as you see fit.

RMW
As of 10/17 I am out of the Dog business and pursuing other distractions. Thanks for a fun ride!

Offline antss

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #25 on: September 22, 2017, 05:05 PM »
Do we think this is actually going to bring a lot more people to the fold?

Or, will they mostly get scooped up by current customers ?

Anyone have any idea on how much new business the previous disposal sales brought in ?

Offline Peter Halle

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #26 on: September 22, 2017, 05:37 PM »
Of course any answer on how much business the previous recon sales brought in would be pure speculation whereas Festool doesn't release that type of answer nor discuss their marketing strategies.

Peter
Disclaimer:  I have been involved with the development of some TSO Products.  I have offered thoughts and ideas freely.  I am not paid but I may receive products during the development process or afterwards.

Offline mcooley

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #27 on: September 22, 2017, 06:14 PM »
Thank goodness it is not one item at a time!

One batch seems reasonable. I wonder if the odd hour times items go up will happen again this time?
« Last Edit: September 22, 2017, 06:22 PM by mcooley »

Offline JimH2

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #28 on: September 23, 2017, 09:46 AM »
Being Canadian I'm not a happy camper. Why are we being left out. I thought North America included Canada. It does for your product launches and even the roadshow.

JC

Probably because of the paperwork required to ship items of value to Canada. I know on some pricey items I have sold to Canadiens they have always wanted me to put the value at a ridiculous low number or call it a gift. I never did because there was absolutely nothing to be gained by lying about it. After a few of these I only ship to the lower 48.

Offline James Biddle

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #29 on: September 23, 2017, 11:13 AM »
Couple of observations:

-How many returns does Festool have that they need an ongoing strategy for getting rid of them?

-How do you take a tool that the original buyer found to be so poor that he returned it, and then resell it with only a one year warranty?

-Will the reconditioning be done by the same group having recent issues with timely, properly repaired tools?

-What happens when the tools for sale are not being scooped up; will the price be lowered or will the whole resale system screech to a halt?

-Will the people be able to sign up to be notified only when the tool they want is for sale, or will they get the privilege of seeing an email for every tool that comes up?

-If a tool does not sell and the price is lowered, will an additional email blast go out at each price reduction?

-How is it that the Festool software developers had time to work on this new project but not enough time to finish the ongoing tool registration project?