Festool Owners Group

FESTOOL DISCUSSIONS => Sales & Dealer Area => Topic started by: Festool USA on September 20, 2017, 09:47 AM

Title: FestoolRecon.com coming VERY soon (US)
Post by: Festool USA on September 20, 2017, 09:47 AM
[attachimg=1]

I posted this to an existing thread on Sunday, but — for fear that it could have been buried deep in an old thread — I'm creating a separate thread.

Festool USA will begin selling reconditioned tools online in a few weeks. You can sign up now at www.festoolrecon.com.

Here's how it will work:
The website will feature one tool at a time. Every time a new tool becomes available, subscribers will receive an email notification. That tool will be available until it's gone. At that point the next tool will become available.

Why aren't we just making everything available at once? There are a few reasons. First off, we think this is a fun, exciting and unusual approach that we hope you enjoy. Also, we're not a retailer, so we want to approach this in a way that's manageable and makes sure that orders are fulfilled quickly and accurately.

A few notes

Subscribe now at festoolrecon.com to be alerted when the first tool becomes available!

(Tyler)
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: JimH2 on September 20, 2017, 12:39 PM
This sounds way more complicated than it need be. Just post them all to eBay to make it fair for everyone.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on September 20, 2017, 01:26 PM
Hey Tyler, in the past Festool offered tools in 3 categories, less 10%, less 20% and less 30%, depending upon the cosmetic condition of the tool, the Systainer & the accessories. Will this also be the case now?

If so, will we be notified of how many of each category is available for each tool? I'd rather get 30% off of a DF 700 than 10%, on a SysRock it doesn't really matter and I'd purchase that at the 10% level.  [tongue]

Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Gregor on September 20, 2017, 03:48 PM
This looks like a perfect application for a dutch auction.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ChuckM on September 20, 2017, 07:40 PM
I am not eligible... but I am confused as how the sales works.

"Here's how it will work:
The website will feature one tool at a time. Every time a new tool becomes available, subscribers will receive an email notification. That tool will be available until it's gone. At that point the next tool will become available."

Is the tool sold on a "first-come-first-served" basis, i.e. the first one who responds to the notification "wins"?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Richard/RMW on September 20, 2017, 07:52 PM
When I first read "The website will feature one tool at a time" my immediate thought was "one" as in a single tool, someone buys it and there is nothing else.

After rereading I believe the notion is to offer a batch of a single SKU at once until they are all gone. Makes more sense to me now.

My hunch is this approach lets FUSA stockpile returns until they have a critical number of one SKU & then refurb them in a batch followed by selling them off in a batch. Sounds like a logical approach to simplify a business issue to maximize return/minimize effort.

As usual, I could be all wet.

RMW
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: epicxt on September 20, 2017, 08:40 PM
^this is how I interpreted it as well.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: jaguar36 on September 20, 2017, 08:57 PM
Sounds like a great idea to me!  Hope they'll still have the various discount levels too.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SRSemenza on September 21, 2017, 12:08 AM
Right, one tool at a time as in one model at a time. Not one single item.  Example  - ETS 150/5  recons available until sold out. Might be a hundred of them or however many.

Seth
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Bigdaddy65 on September 21, 2017, 01:59 PM
FesWooTool :)
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ear3 on September 21, 2017, 07:13 PM
Lol, I'd like to see that Lord of the Flies scenario if they were to do one individual item at a time...

Right, one tool at a time as in one model at a time. Not one single item.  Example  - ETS 150/5  recons available until sold out. Might be a hundred of them or however many.

Seth
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: #Tee on September 21, 2017, 07:53 PM
i think they just want our email addresses for future money making opportunities
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on September 21, 2017, 08:01 PM
i think they just want out email addresses for future money making opportunities

If you’ve ever registered a tool on-line with Festool...they already have your email address.  [tongue]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Trosey on September 21, 2017, 08:12 PM
they already have your email address.

Unless it has change. [eek]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on September 21, 2017, 08:44 PM
they already have your email address.

Unless it has change. [eek]

Well I don’t know about others...but mine hasn’t changed in over 20 years.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: #Tee on September 21, 2017, 08:45 PM
ya but not everyone here and those that are still on the fence about their first festool purchase..seeing its their first chance to get one at a discount.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: JCLP on September 21, 2017, 09:35 PM
Being Canadian I'm not a happy camper. Why are we being left out. I thought North America included Canada. It does for your product launches and even the roadshow.

JC
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: antss on September 21, 2017, 10:51 PM
Being Canadian I'm not a happy camper. Why are we being left out. I thought North America included Canada. It does for your product launches and even the roadshow.

JC

I feel your pain brother but Festool USA is hosting the sale.  Which stops at the border.

Now as to how you should feel about the double standard is open for discussion.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on September 21, 2017, 11:22 PM
...seeing its their first chance to get one at a discount.


Unfortunately, we don’t know what the level of discount is, if there indeed is a discount, because Festool corporate never answered my original query. Festool has yet to come clean with that aspect of the sale.

All we know is they are selling a bunch of like tools, one at a time over who knows how long, for a price that’s yet to be determined.
It rather seems to me to be a reincarnation of the Pro 5 debacle. A whole lot of hubris and a lack of substance.

I could go on but I won’t... [sad]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: antss on September 22, 2017, 12:00 AM
Quote
..seeing its their first chance to get one at a discount.

Don't think Festool really cares that much about landing first time customers that would only be customers because of a discount.


Quote
It rather seems to me to be a reincarnation of the Pro 5 debacle. A whole lot of hubris and a lack of substance.

Yep, but when so many are lining up at the koolaid stand willing to pay full price it makes it kinda hard to come up with a "discount" that really works and at the same time doesn't erode that MAP scheme everyone is so fond of.   

I know I wouldn't relish that task, if it's even possible. Marketing folk have my utmost sympathy.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SRSemenza on September 22, 2017, 12:02 AM
      Seems pretty simple to me. When a tool is put up for sale on the recon site the price will be posted. Just like when anybody sells anything any where.

     Don't want to give out your email address, then don't. Not really any different than getting sale notifications from other sites / companies.

Seth
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ben_r_ on September 22, 2017, 12:07 AM
Awesome! Cant wait for this!
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: antss on September 22, 2017, 12:14 AM
I'm with Seth on this.

Registering just gets you closer to the front of the line. Or rather, notice that a line is forming.  You can que up, or not.

And, Festool already has your email address if your a member of this forum. And I'm guessing the service agreement allows them some altitude in using it for marketing purposes.

To their credit , they don't send us daily "infomercials" like a lot if outfits under the heading of announcements.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: #Tee on September 22, 2017, 12:42 AM
its genius marketing if you ask me.  every company is out to make money.  by simply implementing this method they get new buyers in the door by selling off recon tools which they been doing. their marketing team is doing what theyre paid to do, keep it the way it was or try a different approach and get more buyers, its a no brainer.  with that said...i just want some bare tools without the systainer lol
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Richard/RMW on September 22, 2017, 11:28 AM
I look at it per my prior comment, i.e. they have a business issue (how to handle the disposal of returned tools) to resolve in the most cost effective & expeditious manor. My hunch is that the magnitude of this issue has grown as they have expanded sales and continue to offer the 30-day return policy. The old process of annual sales thru the dealers has become unmanageable. I recall the stampede the past few years where Bob, Tom (RIP) and others were sitting up all night dealing with a flood of email orders and manually processing them, silly given the state of technology. If anything I would ask why they didn't get this dealt with years sooner.

Anyway, I agree with Seth. Simple, easy and fair (our Canadian brethren aside). Participate or not as you see fit.

RMW
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: antss on September 22, 2017, 05:05 PM
Do we think this is actually going to bring a lot more people to the fold?

Or, will they mostly get scooped up by current customers ?

Anyone have any idea on how much new business the previous disposal sales brought in ?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Peter Halle on September 22, 2017, 05:37 PM
Of course any answer on how much business the previous recon sales brought in would be pure speculation whereas Festool doesn't release that type of answer nor discuss their marketing strategies.

Peter
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: mcooley on September 22, 2017, 06:14 PM
Thank goodness it is not one item at a time!

One batch seems reasonable. I wonder if the odd hour times items go up will happen again this time?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: JimH2 on September 23, 2017, 09:46 AM
Being Canadian I'm not a happy camper. Why are we being left out. I thought North America included Canada. It does for your product launches and even the roadshow.

JC

Probably because of the paperwork required to ship items of value to Canada. I know on some pricey items I have sold to Canadiens they have always wanted me to put the value at a ridiculous low number or call it a gift. I never did because there was absolutely nothing to be gained by lying about it. After a few of these I only ship to the lower 48.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: James Biddle on September 23, 2017, 11:13 AM
Couple of observations:

-How many returns does Festool have that they need an ongoing strategy for getting rid of them?

-How do you take a tool that the original buyer found to be so poor that he returned it, and then resell it with only a one year warranty?

-Will the reconditioning be done by the same group having recent issues with timely, properly repaired tools?

-What happens when the tools for sale are not being scooped up; will the price be lowered or will the whole resale system screech to a halt?

-Will the people be able to sign up to be notified only when the tool they want is for sale, or will they get the privilege of seeing an email for every tool that comes up?

-If a tool does not sell and the price is lowered, will an additional email blast go out at each price reduction?

-How is it that the Festool software developers had time to work on this new project but not enough time to finish the ongoing tool registration project?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Getmaverick on September 23, 2017, 12:09 PM
Well I see no reason to purchase a recon tool for only a 10% savings, especially if it only comes with a 1 year warranty.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: HarveyWildes on September 23, 2017, 12:22 PM
Well I see no reason to purchase a recon tool for only a 10% savings, especially if it only comes with a 1 year warranty.

Agreed - in another merchandise world, I consistently buy high-end refurbished Dell computers.  I get technology that is not more than a year old for 30-50% off, depending on the deals that the outlet is running that day.  That makes it worthwhile to buy refurbished.  And I usually get a PC where the component that is going to fail has failed - I've had great luck with refurb reliability.

I'm betting that Festool is not going to sell refurbs at 50% off, but I agree that they should do better than 10-15% if they want to make a go of it.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on September 23, 2017, 01:45 PM
I'll try to offer some clarification on some of this:

1. Yes, the "one tool at a time" thing is one model — not one single tool. For example, it might be that the TS 55 becomes available. There will be a certain number available. Once we sell out of them, we'll move on to the next tool.
2. @Cheese - We're not doing multiple discount levels. I'm not sure if I can say that the level is yet ... but it's definitely more than 10%. I think you'll be happy with that it is.
3. @JCLP - I feel you. Trying to offer this in multiple countries becomes much more difficult from a financial, legal and distribution standpoint. There's a possibility that we'll expand to Canada at some point, but simplicity was the best way to get this off the ground.
4. @antss - I don't necessarily see this as a way to get new customers. Clearly, if someone wants to use this as a means to get their first Festool product, that's great. However, it's not really the objective.


@James Biddle
- The vast majority of our recon tools are returned through our 30-Day Return policy. They're not in need of repair. The customer — for any number of reasons — simply decided to return it.
- We don't have a determined plan for what we'll do if a tool doesn't sell out. Once we launch this, we'll see what works, what doesn't, and adjust accordingly.
- By signing up for the list, you'll get an email each time a tool becomes available. There's not a function to only get a notification for a specific tool.
- The recon website was built by the Festool USA team, while the primary Festool websites (including the tool registration function) is built by the Festool HQ team. Separate teams and resources.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on September 23, 2017, 02:02 PM
Thanks Tyler...that makes things more transparent.  [thumbs up]

And thanks for confirming that there will be a 30% discount on these tools.  [poke]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on September 23, 2017, 02:04 PM
@Cheese 30%?! You're gonna get me in trouble.  [tongue]

Sorry that I didn't respond sooner. I posted originally from the @Festool USA account and wasn't getting email notifications from that one.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ben_r_ on September 23, 2017, 03:10 PM
Man, well either way Im excited to see what pops up! This'll be fun checking as each tool becomes available! I can't wait!
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Gregor on September 23, 2017, 05:14 PM
- By signing up for the list, you'll get an email each time a tool becomes available. There's not a function to only get a notification for a specific tool.
Any good reason for this?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SRSemenza on September 23, 2017, 05:36 PM
As far as getting an email or notification every time a tool  batch goes up for sale .......... I just can't imagine that the   volume   of these notifications would be any sort of problematic inundation!  I really have no idea what the schedule will be like but I am thinking  maybe  1 - 3 per month sporadically.  In the world of the internet it seems that this would hardly be an issue compared to most notifications.

Seth
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: James Biddle on September 23, 2017, 05:39 PM
I'll try to offer some clarification on some of this:

1. Yes, the "one tool at a time" thing is one model — not one single tool. For example, it might be that the TS 55 becomes available. There will be a certain number available. Once we sell out of them, we'll move on to the next tool.  Is there a plan to list the number available with a countdown to zero?

2. @Cheese - We're not doing multiple discount levels. I'm not sure if I can say that the level is yet ... but it's definitely more than 10%. I think you'll be happy with that it is. I'm wondering if you're inadvertently setting the used Festool tool price market. If you don't give enough discount, people won't buy from you.  If you set it too low, people will wait for one to come to market instead of buying new. Someone not able to sell their tool due to an artificially set price may not be as able to upgrade.

3. @JCLP - I feel you. Trying to offer this in multiple countries becomes much more difficult from a financial, legal and distribution standpoint. There's a possibility that we'll expand to Canada at some point, but simplicity was the best way to get this off the ground.
4. @antss - I don't necessarily see this as a way to get new customers. Clearly, if someone wants to use this as a means to get their first Festool product, that's great. However, it's not really the objective.


@James Biddle
- The vast majority of our recon tools are returned through our 30-Day Return policy. They're not in need of repair. The customer — for any number of reasons — simply decided to return it.  So, if someone simply returned tool without reason, how far does the reconditioning go? Do you check a Domino for crosshair accuracy, or a a sander for being too jumpy?  I'm picturing a used Mercedes with it's 5,233 checks they do on a used car before reselling it?

- We don't have a determined plan for what we'll do if a tool doesn't sell out. Once we launch this, we'll see what works, what doesn't, and adjust accordingly. That's fair enough, but see the discount post above

- By signing up for the list, you'll get an email each time a tool becomes available. There's not a function to only get a notification for a specific tool. It's not a complicated programming change to do so.  Although you may entice a buyer looking for a different tool, you may lose potential customers to the annoyed email flood. Would someone need to sign up before purchasing from the site or can some just keep visiting the site and buy when they feel like it without receiving the emails?

- The recon website was built by the Festool USA team, while the primary Festool websites (including the tool registration function) is built by the Festool HQ team. Separate teams and resources.  That's fair enough
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: James Biddle on September 23, 2017, 05:47 PM
As far as getting an email or notification every time a tool  batch goes up for sale .......... I just can't imagine that the   volume   of these notifications would be any sort of problematic inundation!  I really have no idea what the schedule will be like but I am thinking  maybe  1 - 3 per month sporadically.  In the world of the internet it seems that this would hardly be an issue compared to most notifications.

Seth

Doesn't sound so bad in a vacuum, but when you multiply that by the number of companies with the same attitude, an individual is faced with countless numbers of such emails.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Rollin22Petes on September 23, 2017, 05:49 PM
My only concern is about the email notification. Any time Festool has a sale or promotion they are way late to the game. I usually know about it a week or two before from my dealer or right here on the forum. If past sales are any indication time is of the essence as tools will sell out quickly.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SRSemenza on September 23, 2017, 05:53 PM
As far as getting an email or notification every time a tool  batch goes up for sale .......... I just can't imagine that the   volume   of these notifications would be any sort of problematic inundation!  I really have no idea what the schedule will be like but I am thinking  maybe  1 - 3 per month sporadically.  In the world of the internet it seems that this would hardly be an issue compared to most notifications.

Seth

Doesn't sound so bad in a vacuum, but when you multiply that by the number of companies with the same attitude, an individual is faced with countless numbers of such emails.

Well I guess I just don't seem to have that problem in my own email. Spam filter plus I don't sign up for stuff I don't care about. And I unsub to stuff when not needed.

Anyone popping in to FOG regularly I am sure will find that anytime a new tool comes up on the recon site that someone is bound to post about it. And thus a person could be notified without signing up.

Seth
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on September 23, 2017, 06:22 PM
Regarding the email notifications:
There are a few ecommerce companies that do similar flash sales with email notifications for each. Several have been (or at least appear to be) very successful, but your concern about too many email is fair. If we see open rates start to plunge, we can look at making adjustments. Because this is new for us, we don't have a baseline for how long it will take for a tool to sell out.

@James Biddle - You make a good point about discounts. This is part of why we got rid of the monthly sweepstakes a few years ago. In this case, we think it's worth it.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: leakyroof on September 24, 2017, 02:57 PM
Lol, I'd like to see that Lord of the Flies scenario if they were to do one individual item at a time...

Right, one tool at a time as in one model at a time. Not one single item.  Example  - ETS 150/5  recons available until sold out. Might be a hundred of them or however many.

Seth
. And you thought the Pro 5 sander issue got ugly....  I hope it works out okay for them with this new approach...
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: dmccririe on September 25, 2017, 11:18 AM
I bought a recon dust extractor at the Connect show.  It came with a special bonus.  Under the dust collection bag was a Halls cough drop wrapper.  Bummer that somebody ate the cough drop.  Maybe next time...
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ben_r_ on October 02, 2017, 12:28 PM
First tool was posted. Refurbed Domino 500 Set. After taxes didnt seem that great a deal to me, but its better than full retail I suppose.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: leakyroof on October 02, 2017, 12:30 PM
First tool was posted. Refurbed Domino 500 Set. After taxes didnt seem that great a deal to me, but its better than full retail I suppose.
  Did you get an E-mail notice of this? [scratch chin], I don't think I did unless it got sent to my Junk/Spam file without my knowledge...
Never mind..... I’m seeing the e-mails now...... [embarassed]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: copcarcollector on October 02, 2017, 12:30 PM
First tool was posted. Refurbed Domino 500 Set. After taxes didnt seem that great a deal to me, but its better than full retail I suppose.

i got the email but could not log in! I just wanted to see the price as I have a Domino. For some I guess it will be a good enough deal..
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ben_r_ on October 02, 2017, 12:31 PM
First tool was posted. Refurbed Domino 500 Set. After taxes didnt seem that great a deal to me, but its better than full retail I suppose.
  Did you get an E-mail notice of this? [scratch chin] , I don't think I did unless it got sent to my Junk/Spam file without my knowledge...
Yep, sure did. A few minutes ago.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cochese on October 02, 2017, 12:31 PM
Why is there sales tax on recon tools when a new from Tool Nut or others has tax only if you live in their state?

I'm not showing any tax for me.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: copcarcollector on October 02, 2017, 12:32 PM
My email was in my SPAM folder. I was unable to login and when I requested a password reset, it said my email was not on file. Strange then, how did I get the recon email....?

I am not sure about the sales tax, but i do know that for me in Nevada, I would have to pay it as well if buying one of these direct from festool, as they have a training facility down South.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: copcarcollector on October 02, 2017, 12:33 PM
You have to create an account at Festool Recon site to view the item and price.

Thanks, but (1) thought I did that when I signed up for the recon emails and (2) I have tools registered too, wouldn't that be the same thing? either way, don't need another Domino!
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 02, 2017, 12:34 PM
Well the first tool is up for grabs...A DF 500 Set normally $990 is now being offered for $742.50. [cool]
[popcorn] [popcorn]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Goz on October 02, 2017, 12:35 PM
I got the notification, too. Had to sign up for an account to see the price. Apparently being on the notification list is different than opening an account. No tax collected in IA.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: rsenechal on October 02, 2017, 12:37 PM
Tax is collected in MN apparently
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 02, 2017, 12:39 PM
Why is there sales tax on recon tools when a new from Tool Nut or others has tax only if you live in their state?

It's based on the state laws of the seller and buyer. As an Indiana-based company, Festool USA doesn't have the option to not charge tax.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SRSemenza on October 02, 2017, 12:40 PM
Discount works out to 25%.

Seth
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cochese on October 02, 2017, 12:43 PM
That makes zero sense.

Why is there sales tax on recon tools when a new from Tool Nut or others has tax only if you live in their state?

It's based on the state laws of the seller and buyer. As an Indiana-based company, Festool USA doesn't have the option to not charge tax.

Explain why it doesn't make sense.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 02, 2017, 12:46 PM
@TylerC

Why do some states have sales tax and some don't for the Festool Recon sale?

As a company that operates in a variety of states, Festool USA has nexus in some states but not all. In states where we have nexus established, we are required to collect sales tax.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cochese on October 02, 2017, 12:48 PM
Festool USA is not in TN so how does Festool USA know that they have to charge TN sales tax yet they don't charge GA sales tax.

That makes zero sense.

Why is there sales tax on recon tools when a new from Tool Nut or others has tax only if you live in their state?

It's based on the state laws of the seller and buyer. As an Indiana-based company, Festool USA doesn't have the option to not charge tax.

Explain why it doesn't make sense.

As Tyler stated, different states have different rules and laws, and it is incumbent on the seller to know these rules and laws.

It can be a physical nexus, or it can be a set number of sales in dollar amount over the previous twelve months.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 02, 2017, 12:56 PM

As Tyler stated, different states have different rules and laws, and it is incumbent on the seller to know these rules and laws.

It can be a physical nexus, or it can be a set number of sales in dollar amount over the previous twelve months.

Same thing happened in Minnesota, Amazon never collected sales tax until they opened a nexus recently, now they collect tax. [sad]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: rst on October 02, 2017, 01:07 PM
I haven't gotten any Email, despite signing up.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 02, 2017, 01:11 PM
@rst Have you checked your spam folder? I checked our email report, and your email address is on the Sent list.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SRSemenza on October 02, 2017, 01:18 PM
Yep Amazon has a distribution center 20 miles from me, so quite a few years back they began collecting sales tax.

I would like to know what Festool USA nexus specifics are in my state. Fair inquiry.


As Tyler stated, different states have different rules and laws, and it is incumbent on the seller to know these rules and laws.

It can be a physical nexus, or it can be a set number of sales in dollar amount over the previous twelve months.

Same thing happened in Minnesota, Amazon never collected sales tax until they opened a nexus recently, now they collect tax. [sad]

A quick google searching indicates there are several dealers in TN.

Seth
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 02, 2017, 01:26 PM
@bnaboatbuilder Nexus requirements vary from state to state. Although we won't discuss our business operations in each state, I'm pretty sure I know why we have nexus in Tennessee, and it isn't because of a dealer relationship.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SRSemenza on October 02, 2017, 01:26 PM
Then I suppose individual State laws come into effect also? I am not an expert just trying to provide some answers on what I do know. In any case it is not up to Festool as to whether or not they follow the tax laws. They simply have to follow them.

Seth
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Gerald_D on October 02, 2017, 02:02 PM
Didn't get the email either- checked spam folder and nothing there either.  Didn't need Domino since I already have one so no worries.  Signed up again so we'll see what happens next time.

Regards,
Gerald
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: blaszcsj on October 02, 2017, 02:11 PM
@rst Have you checked your spam folder? I checked our email report, and your email address is on the Sent list.

@TylerC I had never received an email either about the domino either. But now that the site is active I registered on the site and once I confirmed I received the C18 email that is up.

Moral of the story: Create an actual account now that the site is up.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ben_r_ on October 02, 2017, 02:18 PM
Yep, C18 set is the next up for $500 after sales tax.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 02, 2017, 02:38 PM
Well this is certainly interesting...I received an email on my phone and computer for the DF 500, but did not receive an email for the C 18 on either device.  [crying]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: blaszcsj on October 02, 2017, 02:41 PM
@TylerC is there a way to identify a recon tool by part number or serial number. Just curious so that someone can identify a recon tool vs retail if they were to buy in the classifieds or craigslist.

Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 02, 2017, 02:42 PM
@Cheese I'm seeing you on the Sent list for both emails. Have you checked your spam folder?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 02, 2017, 02:47 PM
Yes @TylerC , I checked junk on the phone and computer, nothing there. Just got your recent message on both devices however.

Also this morning after I received the DF notification, I had to reregister my email and password because I was told I didn’t have an account, even though I had already performed those tasks about a week ago. And I was given an email announcing the sale...somethings weird here. If I hadn’t registered why would I receive an email?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: DynaGlide on October 02, 2017, 02:57 PM
These things sure are going fast. It'd kinda be nice if instead there was a heads up. The email doesn't pop up in a way that I'd check it in time. Maybe a countdown to the next tool posting. .so I know to be looking.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 02, 2017, 02:59 PM
Is the C 18 already gone?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 02, 2017, 03:08 PM
@TylerC is there a way to identify a recon tool by part number or serial number. Just curious so that someone can identify a recon tool vs retail if they were to buy in the classifieds or craigslist.

They'll have a solid-color sticker on the Systainer. However, the sticker is easy to remove, so there's no definitive way to know if a resale tool is from recon or a retail dealer.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 02, 2017, 03:09 PM
@Cheese - Yes, they went very quickly.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 02, 2017, 03:11 PM
At least during the initial launch, we plan to offer no more than two tools per day. So you can go back to your regularly scheduled programming until tomorrow.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on October 02, 2017, 03:17 PM
Thanks Tyler, that's good info!
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: six-point socket II on October 02, 2017, 03:23 PM
Well since you won't tell, I'll assume two options to be inventory nexus - hidden warehouse somewhere in TN which I'll try to find ;) -  or employee nexus as to why, someone physically living in TN employed by Festool USA in Indiana. Festool USA wouldn't be selling $500K direct to customers in TN so I don't see that being the reason (per TN Dept of Rev nexus options). Festool only sells through dealers/retailers which in and of itself would not enact nexus.

@bnaboatbuilder Nexus requirements vary from state to state. Although we won't discuss our business operations in each state, I'm pretty sure I know why we have nexus in Tennessee, and it isn't because of a dealer relationship.

I've heard there is a secret house
Where Festool keeps it's lab mouse
But they don't really want you to know this
It works all day and through the night
will only rest to take a bite
The baffled user longing for information.

Information
Information
Information
Information

The mouse does good but needs a rest,
You see it strolling through Pine Crest (TN)
It's dedication and affection truly strikes you
It goes right back to testing tools
Makes sure they all meet the rules
And from it's cage you hear a cheerful noise

Cheerful noise
Cheerful noise
Cheerful noise
Cheerful noise

 [tongue]  [eek]   [big grin] [big grin] [big grin] [big grin]  ;)

(I wholeheartedly apologize Mr. Cohen)

http://www.youtube.com/watch?v=YrLk4vdY28Q

Kind regards,
Oliver

Sorry, for the OT but a little bit of fun is never wrong, I hope. :)
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on October 02, 2017, 03:27 PM
I nominate Oliver for poet laureate of FOG.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 02, 2017, 03:40 PM
Well @TylerC this is very interesting, I just received notification of the C 18 sale on my iPhone & MB Pro and the time stamp on both emails is 2:30. I’ll save both messages and can forward them to you if that’s of any sleuthing value to you.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 02, 2017, 04:01 PM
@Cheese Interesting. Yes, please forward them to me. I received mine at 2:09.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 02, 2017, 04:06 PM
So I have to pay TN sales tax on Festool recon items because of Brent.

If Brent is the name of your state senator, yes.  [wink]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Ivan T on October 02, 2017, 06:53 PM
Where can I sign up for the recon sale.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: RobBob on October 02, 2017, 06:56 PM
@Cheese Interesting. Yes, please forward them to me. I received mine at 2:09.
FWIW as another data point, I received the Domino email at 12:20 eastern and the C18 email at 2:09 eastern, too.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 02, 2017, 06:59 PM
Where can I sign up for the recon sale.

You can sign up here:
https://www.festoolrecon.com/account/login

We'll make a link to that page easier to find tomorrow.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: WastedP on October 02, 2017, 07:55 PM
Quote from: TylerC
If you're worried about your friendly neighborhood Festool dealer, don't be. We've involved them in this in a way that most should be very pleased with.

I'm assuming that the involvement that pleases dealers is some kind of commission.  If the dealer gets a commission based on an online sale, that would seem to create a nexus by Tennessee's standard. (PDF) (http://tn.gov/assets/entities/revenue/attachments/sales15-12.pdf)  If this IS the case, then I think that qualifies as a "dealer relationship."

Nexus requirements vary from state to state. Although we won't discuss our business operations in each state, I'm pretty sure I know why we have nexus in Tennessee, and it isn't because of a dealer relationship.

Again, just a guess, not a statement of fact.

Also, I like this new recon format, but presenting three or four items per day would work for me.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Wooden Skye on October 02, 2017, 07:57 PM
I never got any email about either tool, checked spam folders for both email addresses, i do get notifications from festool for most things.  Just letting @TylerC know as it may be the same for others.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: JimH2 on October 02, 2017, 08:05 PM
This is a crappy way to handle the reconditioned tools that is sure to disappoint most. The desk jockey's/retired folks have the upper hand on those of us who work and can't check their email continuously. Festool's call on how to get rid of the merchandise, but way to complicated. Same mess as the last sale except a different method for getting there. For the record I have no interest in the sale other than reading about the complaints and those sharpshooting the how's and why's.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 02, 2017, 08:13 PM
@Wooden Skye - The email that you have associated with your FOG account is not on the recon list. If you signed up with a different email address, send me a message, and I'll check for you. Otherwise, you might want to sign up again. Shoot me a message afterward if you want me to check again.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on October 02, 2017, 08:17 PM
@Cheese Interesting. Yes, please forward them to me. I received mine at 2:09.
FWIW as another data point, I received the Domino email at 12:20 eastern and the C18 email at 2:09 eastern, too.

Ha! My C18 announcement arrived at 2:08!
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SRSemenza on October 02, 2017, 08:17 PM
This is a crappy way to handle the reconditioned tools that is sure to disappoint most. The desk jockey's/retired folks have the upper hand on those of us who work and can't check their email continuously. Festool's call on how to get rid of the merchandise, but way to complicated. Same mess as the last sale except a different method for getting there. For the record I have no interest in the sale other than reading about the complaints and those sharpshooting the how's and why's.

I don't really don't see what's complicated about it.

These tools are going to go really fast no matter how it is set up. So anyone interested will need  to be ready.

Since today is the first one, it is quite possible that any wrinkles will get ironed out. As opposed to other recon sales that were one shot affairs.

Seth
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: jimbo51 on October 02, 2017, 08:39 PM
Festool could make the announcements everyday at 11:00 pm Eastern time. That way more people would have a chance to see the notice. Then the people with the fastest reflexes could make a purchase.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Wooden Skye on October 02, 2017, 08:42 PM
@Wooden Skye - The email that you have associated with your FOG account is not on the recon list. If you signed up with a different email address, send me a message, and I'll check for you. Otherwise, you might want to sign up again. Shoot me a message afterward if you want me to check again.

@TylerC that's alright, I'm not buying anything, so I never signed up, I thought you would be notified if you has an address on file will Festool USA.  Guess I didn't read the original announcement closely enough.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ben_r_ on October 02, 2017, 08:47 PM
So was that it? Just the two tools today?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Peter Halle on October 02, 2017, 08:51 PM
Yep.  Two different items with limited quantities of each.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: neilc on October 02, 2017, 08:56 PM
For those asking about state taxes...

I believe tax nexus in a state applies if you have an employee (even an individual territory rep calling on dealers) in that state.  Certainly a distribution, manufacturing, design, customer service or other facility would also apply.

Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Brandon on October 02, 2017, 09:27 PM
Another Festool blunder in my opinion. This is just silly the way they put this together. Having to sit by your email hoping a tool you want comes up then purchasing within 15 minutes before it sells out. Just dumb. I’ve had enough, Festool has become a joke.

Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 02, 2017, 09:34 PM
FWIW as another data point, I received the Domino email at 12:20 eastern and the C18 email at 2:09 eastern, too.

Thanks for the heads up...I received my Domino notice at 11:20, a full hour before you, yet I received my C 18 notice at 2:30, 21 minutes after you and a long time after the gear was sold and the both of us were thus unable to bid.  [eek]

WTH... I’m totally confused. 


So, receiving my Domino notice an hour before yours, I’d be able to purchase the entire store before you got your first bid in. What am I not understanding here?
So much for the level playing field. I actually had a better shot at the old way of doing business.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: #Tee on October 02, 2017, 09:55 PM
lol what a joke, after the email (30mins later) i checked both c18 and df500 already gone. useless.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 02, 2017, 09:57 PM
Seriously, unless the goofyness with this sale is eliminated, I’d say just donate the equipment to Habitat for humanity, take the corporate tax deduction and be done with it.

This thing is starting to remind me of the Pro 5 & Kapex debacle. And then they wonder why we’re cynical...and the beat goes on...and the beat goes on...but nothing changes.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: six-point socket II on October 02, 2017, 10:00 PM
FWIW as another data point, I received the Domino email at 12:20 eastern and the C18 email at 2:09 eastern, too.

Thanks for the heads up...I received my Domino notice at 11:20, a full hour before you, yet I received my C 18 notice at 2:30, 21 minutes after you and a long time after the gear was sold and the both of us were thus unable to bid.  [eek]

WTH... I’m totally confused. 


So, receiving my Domino notice an hour before yours, I’d be able to purchase the entire store before you got your first bid in. What am I not understanding here?
So much for the level playing field. I actually had a better shot at the old way of doing business.

Hi,

someone with more knowledge about network infrastructure please correct me if I'm wrong, but my guess is the answer could be as simple as server queues.

Kind regards,
Oliver
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 02, 2017, 10:09 PM

Thanks for the heads up...I received my Domino notice at 11:20, a full hour before you ... [eek]


You might want to double check that. The Domino email was sent at 12:19 p.m. ET.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 02, 2017, 10:12 PM
If you missed out on today's recon sales, you'll have plenty more opportunities. Today was just the first of many. We're starting small to be sure that we can manage fulfillment properly and get this off the ground well. Lots more recon tools to come!
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 02, 2017, 10:33 PM
You might want to double check that. The Domino email was sent at 12:19 p.m. ET.

Hey Tyler...I did check it, this is a screenshot of my computer.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 02, 2017, 10:52 PM
@bnaboatbuilder Good data! Both of yours arrived within a minute of when they were sent. I agree that Gmail usually seems to be very fast.

@Cheese I don't know what to tell you on the 11:20 am thing. I assume that you actually received it at 12:20 p.m. and there's a glitch in your timestamp or something in your time zone settings. That or your Delorean got up to 88 mph. :)
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 02, 2017, 11:02 PM
I assume that you actually received it at 12:20 p.m. and there's a glitch in your timestamp or something in your time zone settings. That or your Delorean got up to 88 mph. :)

I’m impressed that you’re familiar with Delorean. That’s bonus points in my book for you. I always hated those darn things... they gave stainless steel a bad name because they turned green.

Now about tomorrow...I just want a DF 700.  [big grin] [big grin]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: beewerks on October 03, 2017, 12:11 AM
In my opinion Festool is doing a pretty normal way of smoothly selling inventory.  Amazon does the same thing with their Lightening Deals, where if the product is desirable it will sell out in minutes.  It's a be there or be square type of sales method and it works.

Now as far as pricing I haven't been impressed, but my lack of funding isn't Festool's fault.  [wink]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Getmaverick on October 03, 2017, 08:22 AM
Just to clarify, these tools only come with a 1 year warranty right?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 03, 2017, 08:36 AM
Just to clarify, these tools only come with a 1 year warranty right?

This is correct.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Bob Marino on October 03, 2017, 09:27 AM
I look at it per my prior comment, i.e. they have a business issue (how to handle the disposal of returned tools) to resolve in the most cost effective & expeditious manor. My hunch is that the magnitude of this issue has grown as they have expanded sales and continue to offer the 30-day return policy. The old process of annual sales thru the dealers has become unmanageable. I recall the stampede the past few years where Bob, Tom (RIP) and others were sitting up all night dealing with a flood of email orders and manually processing them, silly given the state of technology. If anything I would ask why they didn't get this dealt with years sooner.

Anyway, I agree with Seth. Simple, easy and fair (our Canadian brethren aside). Participate or not as you see fit.

   RMW


 There never was and probably will never be a perfect way to have a Festool reconditioned tool sale. There are relatively few tools and lots of customers competing for that same product, all in a very, very short time period - so there will of course be winners and losers, no way around that.
 But as Rich mentioned, the older dealer based model was not a good solution for all reasons stated - and I was in the thick of each and every one of them. The proof of that was while Festool has several hundred dealers, I'm betting less than a few dozen -
 if that many, participated. The time commitment and frustration were simply not worth it for the vast majority of dealers.

 The older model REQUIRED that a dealer be in front of his computer to check status and place the order right then and there. Literally the moment a new tool going on recon sale was announced, your phone was overloaded with mucho calls at that instant. Calls would come in from dawn until midnight, weekends included. Take a customer's order while outside or having dinner and place it later? Nope, by the time you entered it (in later recon sales - you had 30 minutes) you lose your place and chances were high that the tool was sold.
 Festool will work out the bugs in this sale and while not perfect is way better, fairer and more efficient than in previous years.
 
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: JimH2 on October 03, 2017, 09:42 AM
This looks to be a bigger headache than prior years sale. Just put them all on eBay, announce the time the auctions will start (have the all start at the same time) and let the bidding begin. No emails to send and no sour grapes as everyone knows the start time up front.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Potts17 on October 03, 2017, 09:52 AM
There are a lot of negative comments on this thread (and on FOG lately as a whole) about the Recon sale. While everyone may not feel it's fair, this is Festool's decision on how they want to sell their excess used/refurbished tools. If you don't like how they are doing it, that's fine you don't have to buy, you don't have to request to get the emails, you don't have to come to this site. While I haven't posted much, I'm on this site almost daily hoping for good content, hoping for someone's incredible build pics, hoping to pick up some tips from someone. Unfortunately lately everyone is just complaining about everything, it doesn't help a website that is trying to provide a helpful forum to Festool owners and possibly new Festool buyers. No tool is perfect, no car is perfect, no house is perfect and no person is perfect. You can always find something wrong with everything in the world, hopefully we can all just decide for future not to focus so much on the bad or frustrating, but on the good and helpful things. Constructive criticism is good, but lately it just seems to have gone way too far into almost bashing the product daily. Just my thoughts. If I get the chance to buy a tool I want/need on the Recon sale I will, if they are gone, good for the ones who got them!
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SRSemenza on October 03, 2017, 10:12 AM
If the sale model is given more than one day to become perfect .............  I think that there could be change and tweaks and wrinkles can be worked out.
-------------------------------------------------------------------------------------------------------------------------------
Put them on Ebay seems simple on the surface but if you don't think there will be issues with that you are dreaming. I have used Ebay a lot both buying and selling and have for many years. It works well for me, but that doesn't mean if Festool sold that way it would be any better than what they are currently doing. It would simply be a different variety of issues. There will be people who bring up a variety of problems with it just like the current method. EX- Off the top of my head, in relation to "fairness" ........... what about people that "don't like Ebay".

At least with the current model Festool could make direct changes and improve it.

Seth
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: RJNeal on October 03, 2017, 10:24 AM
I agree with Potts 17.
I haven't even registered for the sale and probably won't. I'm good on tools and need the money elsewhere currently.
As what Pott said about the negative comment they get old.
And yes tools break down just like vehicles. I pretty much seen all makes of cars/ truck needed repairs.
It's Festool's sale they can run it THEIR way. They're the ones entitled make the happen.
Rick


 
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Goz on October 03, 2017, 11:53 AM
Carvex PSB 420 EBQ jigsaw is live for $279.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Getmaverick on October 03, 2017, 11:55 AM
Just to clarify, these tools only come with a 1 year warranty right?

This is correct.

25% discount and loose 2 years worth of warranty.....I'll pass.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Goz on October 03, 2017, 12:03 PM
Aaaand it's gone already. Yeesh, these are going fast!
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 03, 2017, 12:12 PM
Well that’s nice...I didn’t receive a notification for this item either.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: rvieceli on October 03, 2017, 12:17 PM
@Cheese mine was in my spam folder
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 03, 2017, 12:55 PM
Hey Ron, I just received mine a couple of minutes ago with a time stamp of 11:45.  [mad]

I just had a thought 💭 maybe if I unsubscribe from the mailing list and then go to the website and rejoin, maybe this issue will be solved.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Gerald_D on October 03, 2017, 01:06 PM
I didn't receive an email either.  I signed up at Festool Connect and signed up again yesterday after not receiving the emails- checked spam and nothing there.  Not sure what's wrong.

No loss so far- first 3 tools were not on my list to buy, but eventually they might get to something I'm interested in.  Maybe third time's a charm and sign up again??

Regards,
Gerald
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on October 03, 2017, 01:33 PM
Hey Ron, I just received mine a couple of minutes ago with a time stamp of 11:45.  [mad]

I just had a thought 💭 maybe if I unsubscribe from the mailing list and then go to the website and rejoin, maybe this issue will be solved.

11:45 Central is very slow email service. Who is your provider?

Mine arrived 11:51 Eastern time.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cochese on October 03, 2017, 01:34 PM
Hey Ron, I just received mine a couple of minutes ago with a time stamp of 11:45.  [mad]

I just had a thought 💭 maybe if I unsubscribe from the mailing list and then go to the website and rejoin, maybe this issue will be solved.

11:45 Central is very slow email service. Who is your provider?

Mine arrived 11:51 Eastern time.

11:51 here. I would also look into provider routing, etc.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 03, 2017, 01:35 PM
Well that didn’t work out so well. I managed to unsubscribe but now the site will not let me resubscribe.

I now have invalid login credentials.  [sad]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 03, 2017, 01:37 PM

11:45 Central is very slow email service. Who is your provider?

Mine arrived 11:51 Eastern time.

 Comcast
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: rvieceli on October 03, 2017, 01:39 PM
Got mine at 10:51 central
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 03, 2017, 01:56 PM
It has something to do with the Festool site.
My Festool unsubscribe notice was sent at 12:15, I received it at 12:39.
The Festool reconditioned tool notice was sent at 10:51, I received it at 11:45.

I had a chat with Ron Rvieceli on the FOG, sent at 12:17, received at 12:18.
I had a chat with Shane at TN, sent at 11:52, received at 11:52.

I think this says the issue is with the Festool site...yes? no?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Goz on October 03, 2017, 02:45 PM
PDC18 5.2Ah Cordless Drill Set $450
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: #Tee on October 03, 2017, 05:10 PM
happened  again..got the email ..20 mins later i checked on the item "no longer available" this seems like its going to be an on going thing. unsub as its wasting my time. ill pay full price to save the fuss.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Gregor on October 03, 2017, 06:22 PM
happened  again..go the email ..20 mins later i checked on the item "no longer available" this seems like its going to be an on going thing. unsub as its wasting my time. ill pay full price to save the fuss.
To avoid such things the site could announce the tool and put it up for list price, then constantly reduce the price (let's say 3-5% per hour). Bids could always be placed, sales would be made the moment the price falls to a bid (first come, first serve) as long as supply lasts.

That would give the users time to react and should still clear out the stock quickly for market value.

And should not take longer than a week to code for a single freelancer.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: copcarcollector on October 03, 2017, 06:32 PM
Remember the good 'ol days, when the recon sale was through dealers and if you missed out you just kind of said 'oh well..." to yourself, and did not have to announce it to the world....?

Now we are describing in detail when emails were sent out and when they were received... what if everyone got the email at the exact same time? what if there were six drills available and you were the seventh person trying to order? It's the same thing with the festool end user classes, six spots and a mass email goes out. It's luck of the draw... you missed out, maybe next time you will be lucky---
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: #Tee on October 03, 2017, 06:48 PM
ehh its more of the annoyance of one tool at a time? why not simplify it like last year? oh well.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Claimdude on October 03, 2017, 09:47 PM
Goz,

Does this post mean you bought a PDC for $450 or you want one?

Jack

PDC18 5.2Ah Cordless Drill Set $450
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Goz on October 03, 2017, 10:15 PM
Neither! I've just been posting the deals here as I see them, since some people are having issues with the email notifications coming through in a timely manner.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cochese on October 03, 2017, 11:10 PM
It would be nice to know if it's going to be a consistent time each day.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: BJM9818 on October 04, 2017, 01:15 AM
Received both emails late yesterday. Did not receive either email today. This sounds like a fluster cluck. I'm going to stick to calling radio stations for prizes.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 04, 2017, 01:46 AM
Hey @#Tee , I’ve had a myriad of issues with this promotion including notices of the sale that were 45-60 minutes too late.
My solution was to unsubscribe from the notification, and then to resubscribe to the notification. That has worked well for me, so far, at this point.

However, be very very patient as the Festool website is extremely slow. When I unsubscribed, Festool announced that they would send a message of acknowledgement of unsubscription to me.  I had to wait 20-25 minutes before that came through. You then have to confirm that unsubscription and again wait for the next response. Be patient...be extremely patient.

My best advice is to unsubscribe, put the phone down and walk away for 30-45 minutes. Perform the next step and walk away for an additional 30-45 minutes. After each key stroke you’ll receive a new message...you just have to be very patient and wait for the next step to arrive.

The upside to this horrific work-around is that as of today, I received the sale announcements within 1 minute of the sale as opposed to 60 minutes too late. .
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: #Tee on October 04, 2017, 02:26 AM
thanks cheese ill give it a go!
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: antss on October 04, 2017, 09:50 AM
For those that are dissatisfied with this program -  do you feel that last year's (or last month's) disposal sale at Connect was a better avenue ?

The one where you had to physically be there and stand in line for hours, or the one where there was no shipping option ?

Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cochese on October 04, 2017, 11:20 AM
ETS 125 - $146.25
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Brice Burrell on October 04, 2017, 11:49 AM
I haven't followed this thread so someone may have already suggested this.  Why not sent out email for the tool(s) that will go on sale tomorrow at a set time.  People will have a day to decide if they want to try for a tool.  That way fewer people will completely miss the sale.   
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 04, 2017, 12:56 PM
I haven't followed this thread so someone may have already suggested this.  Why not sent out email for the tool(s) that will go on sale tomorrow at a set time.  People will have a day to decide if they want to try for a tool.  That way fewer people will completely miss the sale.

Great idea...It would also allow those of us who are not receiving the emails in a timely manner some time to contact Festool for an update before the sale of the offered item is over.
 
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Svar on October 04, 2017, 01:21 PM
For those that are dissatisfied with this program -  do you feel that last year's (or last month's) disposal sale at Connect was a better avenue ?
The one where you had to physically be there and stand in line for hours, or the one where there was no shipping option ?
IMHO this program is much ado about nothing. No need for a program, mailing lists, and other complications. Just post and sell recon tools in whatever order they become available just like everybody else is doing. E-bay, if you are lazy. Unless the purpose here is to stir up customer base, and not to actually offload used stuff.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: bkharman on October 04, 2017, 01:54 PM
I would suggest that Festool allow the use of a push notification. We all have cell phones and we generally have them in close proximity.

I also like the idea to post today, what tomorrow’s “deal” will be.

Cheers. Bryan.


Sent from my iPhone using Tapatalk
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: serge0n on October 04, 2017, 02:36 PM
SysLite for $131.75.
Or get it at Amazon for $125 brand new.  [wink]

I wonder if it will outlast all of the previous offerings.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SonOfMI on October 04, 2017, 02:44 PM
lol, yeah.  This recon sale might stall at this point. 
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on October 04, 2017, 02:47 PM
SysLite for $131.75.
Or get it at Amazon for $125 brand new.  [wink]

I wonder if it will outlast all of the previous offerings.

The Amazon @$125 is the original version.

Festool must be offering the $198 KAL ll as a refurb for $131 but you'd never know it from the email or buy page.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ben_r_ on October 04, 2017, 02:50 PM
Anyone know, can the Pro 5 $50 coupon be used with refurbed tools?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: serge0n on October 04, 2017, 02:52 PM
Festool is selling the original version. You can tell by the product image (6 LEDs visible) and $175 $131 price tag.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on October 04, 2017, 02:53 PM
Anyone know, can the Pro 5 $50 coupon be used with refurbed tools?

Good for new tools only.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on October 04, 2017, 02:54 PM
Festool is selling the original version. You can tell by the product image (6 LEDs visible) and $175 $131 price tag.

They used a picture of the original KAL but since they don't include a model number anywhere we can't be sure what they're selling.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: deepcreek on October 04, 2017, 02:56 PM
SysLite for $131.75.
Or get it at Amazon for $125 brand new.  [wink]

I wonder if it will outlast all of the previous offerings.

The Amazon @$125 is the original version.

Festool must be offering the $198 KAL ll as a refurb for $131 but you'd never know it from the email or buy page.

I'm don't think this is the case.  Amazon shows the original MSRP as $175 for the KAL 100 at Hartville Hardware. 

As I understand it, Festool has been offering these refurb tools at a 25% discount so that makes it $131.25.

The new version is $198 so this would be over a 33% discount if that were the case.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on October 04, 2017, 03:09 PM
Good work Joe! That makes perfect sense.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 04, 2017, 03:31 PM
The picture shown was a 1st gen KAL

2nd gen would be a KAL II.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 04, 2017, 03:32 PM
I can confirm that it's a KAL, not a KAL II.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: antss on October 04, 2017, 04:57 PM
Quote
Unless the purpose here is to stir up customer base, and not to actually offload used stuff.

I think that's a sound bet.  There was what, 4 pages of conversation before the first tool even popped up ? 

That's just here, I haven't bothered to look at the faceyspacey and instagood outlets, nor do I listen to the tweety birds.  I'm sure those are all abuzz about the sale too. 

Guessing by the windows in which these sell out , I think there just isn't a lot of inventory period.  I can't imagine there is a lot of pent up demand for a used worklite, mini tote box, PDC or finish sander.  Domino has , and will always sell well. I'll bet many of the purchasers yesterday already have one.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: duburban on October 04, 2017, 08:23 PM
I could have a different product number or something but it seemed like sysled light 1 that was up for sale today was priced higher than new on Amazon. I believe they were the same product, am i missing something here?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SRSemenza on October 04, 2017, 08:35 PM
I could have a different product number or something but it seemed like sysled light 1 that was up for sale today was priced higher than new on Amazon. I believe they were the same product, am i missing something here?


Read up thread ( or down thread depending on how you are viewing).


Seth
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: duburban on October 04, 2017, 08:41 PM
With this crowd I should have known to scroll up. So whats the story here? Its festool's show so they can price it at 2x the cost if they want to but I'm slightly confused, especially with the shotgun wedding style email warnings.



I could have a different product number or something but it seemed like sysled light 1 that was up for sale today was priced higher than new on Amazon. I believe they were the same product, am i missing something here?


Read up thread ( or down thread depending on how you are viewing).


Seth
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 04, 2017, 08:57 PM
I was actually shocked to see the old KAL dinosaur up for sale. It was the best when it first appeared but the KAL II is brighter, has a longer runtime when using the internal battery and has better color fidelity.
So the question is, where did all of these prehistoric beasts come from as they were superseded about 3 years ago by the KAL II. Just asking the question.  [popcorn]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 04, 2017, 09:42 PM
@duburban - It was on sale for 25% off the catalog price.

@Cheese - Keep in mind that (outside of Festool Connect) we hadn't done a recon sale in 2+ years, which was prior to KAL II.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 05, 2017, 12:20 PM
Anyone know, can the Pro 5 $50 coupon be used with refurbed tools?

No can do...
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: luke duke on October 05, 2017, 02:38 PM
Will this sale be going on over the weekend or is it M-F?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Pompeio on October 05, 2017, 02:40 PM
Tyler:

Does the purchase of the refurbished tool come with the appropriate systainer and normally included accessories or is it the "bare" tool in a box? 

Thank you for your response.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 05, 2017, 02:57 PM
Does the purchase of the refurbished tool come with the appropriate systainer and normally included accessories or is it the "bare" tool in a box? 

Great question. The recon tools are sold with the same scope of delivery as they did when they were new. So (with a few exceptions such as the Vac Sys pump, Kapex, and the STL 450 inspection light) each recon tool will come with a Systainer. Most things like sanders, joiners, track saws, drills, etc. will come with a Systainer.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: live4ever on October 05, 2017, 03:46 PM
@Cheese

Didja get your 700?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Gerald_D on October 05, 2017, 03:48 PM
Still not getting the emails (unless there wasn't an item sold today).  Is the only fix to unsubscribe then sign up again?

Thanks,
Gerald
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: copcarcollector on October 05, 2017, 03:51 PM
Still not getting the emails (unless there wasn't an item sold today).

There was at least one email today, mine have stopped going to my spam folder and are showing up in my normal email now, just FYI...
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 05, 2017, 03:52 PM
@Gerald_D - I just looked into this, and I'm seeing something funky in your account. I'll send you a message, and we'll get you taken care of.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 05, 2017, 04:32 PM
@Cheese

Didja get your 700?

No [crying] [crying] [crying] [crying] [crying] [crying] [crying]

Can you believe it...my 92 year old mother just happens to call me and wants to discuss about me arranging a doctors appointment for her next week, so we talk & take care of business.

I then hang up the phone, go to the computer, see the DF 700 message that arrived just 15 minutes earlier, get into festoolrecon.com, put the DF in my cart, hit the button.............SOLD OUT. Waaaaaaaaaaahhhhh...I'm still balling like a baby and that was 2 hours ago. [crying] [crying] [crying] [crying] [crying] [crying] [crying] [crying] [crying]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 05, 2017, 05:16 PM
Cheese,

The Domino 700 recon went in less than 6 minutes. I just happened to be at my computer when the email came through. In the time for me to pay and get one, then refresh the recon page they were gone that fast.

Thanks 🙏 for the info. I kind of had that for a suspicion because the Vecturo lasted awhile, same thing for the Syslite.
I saw the message delivered 15 minutes earlier and thought great, I’ll be able to catch this one ...Waaaaaaaaahhhhh [crying]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Gregor on October 05, 2017, 05:39 PM
The Domino 700 recon went in less than 6 minutes. I just happened to be at my computer when the email came through. In the time for me to pay and get one, then refresh the recon page they were gone that fast.
Then they clear that fast the price wasn't set high enough [blink]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: live4ever on October 05, 2017, 05:45 PM
Bummer.  Of course we also don't know how many they had to sell.  Maybe bnaboatbuilder got the only one.  LOL.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: antss on October 05, 2017, 05:47 PM
The Domino 700 recon went in less than 6 minutes. I just happened to be at my computer when the email came through. In the time for me to pay and get one, then refresh the recon page they were gone that fast.
Then they clear that fast the price wasn't set high enough [blink]


I'll bet they only had a handfull to begin with.  Six minutes has got to be some sort of record.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: c_dwyer on October 05, 2017, 06:33 PM
Now that requires some serious trolling, or perpetually being "at-the-ready." Few people have the luxury of being able to do that at work.

At this risk of seeing a page 7 on this topic, if you need a particular tool, just go ahead buy it new so you have the 3-year warranty and less stress.  Or, just keep scanning your local/regional CL and pounce when one comes up. Otherwise, someone will have to insert the beating a dead horse icon...
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Deane62 on October 05, 2017, 06:34 PM
Just received my PDC Kit. I'm a little disappointed. It's missing the right angle chuck and only came with one battery. If I have to buy them separate it doesn't work out to be much of a discount.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: rvieceli on October 05, 2017, 06:43 PM
@Deane62 they should take care of that for you.

Maybe @TylerC could check into it for you.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Deane62 on October 05, 2017, 06:45 PM
I'm going to call them tomorrow. Hopefully they'll take care of it.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 05, 2017, 06:46 PM
@rvieceli - Great minds think alike. I was sending @Deane62 a message a few minutes ago.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: harry_ on October 05, 2017, 07:58 PM
@Cheese ,

That could have easily been me. However like @Gregor, I randomly checked my phone and there it was. Thought about it for a minute. Then pulled the trigger.

Lucky me  [thumbs up]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SouthRider on October 05, 2017, 08:24 PM
Tyler - for the first 2 days I got 2 emails per day. For the last 2 days I only got one email.

Today I was at the computer all day - eagerly refreshing my email, and the only notice I got was about the Vecturo.

I really wanted a 700 too...

Can you please check my account and see if there is anything hinky with my email?

Thanx,

Clark
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Rollin22Petes on October 05, 2017, 08:48 PM
Same here got an email about Vecturo but nothing on the df700. I'm not even going worry about it anymore it's just a waste of my time.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 05, 2017, 09:31 PM
Wow...seems like there’s a whole lotta love ❤️ for the DF 700. How about re-running the DF 700 auction and I’ll tell mom to cool her jets...just saying...
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 05, 2017, 09:39 PM
@SouthRider @Rollin22Petes - You're both on the list, and our system says that it sent both emails each day. Have you checked your spam filters? What email service (Gmail, Outlook, Hotmail, etc.) do you use?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 05, 2017, 09:49 PM
@Cheese ,

That could have easily been me. However like @Gregor, I randomly checked my phone and there it was. Thought about it for a minute. Then pulled the trigger.

Lucky me  [thumbs up]

Ya that’s funny...had you scratched your chin for 2 minutes, and had I been online 30 seconds earlier, the outcome could have been completely different.  [poke]

Life’s a crap shoot, with great sorrow, this reminds me of the situation in Las Vegas...in the wrong place at the wrong time...I didn’t get the DF 700 but I’ll wake up in the morning.

Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Rollin22Petes on October 05, 2017, 09:58 PM
@SouthRider @Rollin22Petes - You're both on the list, and our system says that it sent both emails each day. Have you checked your spam filters? What email service (Gmail, Outlook, Hotmail, etc.) do you use?


I'm using Comcast checked spam nothing there. Not sure why I would only get one of the emails.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SouthRider on October 05, 2017, 10:22 PM
Tyler - thank you for checking.

I have my own domain with pop3 email, and festool is on my "friends" list. Besides that either both emails would go to spam or both would go through.

All of my incoming email goes to mailwasher first, where it is classified as spam, friends, or unknown. Then I manually classify the rest,  delete the spam, and leave non-spam alone before the send/receive button is pressed in Outlook (desktop outlook, not outlook.com). Once an email address is classified as a friend any further email from that sender shows as green and ready to go when it arrives in mailwasher.

Both yesterday and today I only received only one email in mailwasher from Y'all.

Apparently others are having the same problem.

Methinks your system is not giving you correct information.

I sure wish the powers that be would stop the foolishness with all the mystery and intrigue and just post a frigging list of what two tools would be available each day, what time they would be released, and how many will be available.

This whole thing is coming across unprofessional and amateurish.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Gregor on October 06, 2017, 03:44 AM
@Cheese ,

That could have easily been me. However like @Gregor, I randomly checked my phone and there it was. Thought about it for a minute. Then pulled the trigger.

I'm quite confident that I don't get mail from the recon sale at all - I'm not based in the US so I can't buy them anyway (and if I could, I wouldn't as they're incompatible with the mains power and measurement systems we have here). I just, as a random act of kindness toward all that are, commented on this topic in an (so far more than less futile) attempt to convince the powers that be to use a saner mechanic for the recon sale.

Because after doing IT professionally for 20 years it was clear to me from the beginning that the selected (current) mode of operation (release tool on platform, send mails, sell first-come-first-serve) is doomed by design to create customer reactions like:
This whole thing is coming across unprofessional and amateurish.

The reasoning is simple: By sending someone a mail advertising something great, spawning enough interest to make them click the link and then simply stating you're late, game already over... you successfully wasted the persons time and through that annoyed them. Basically: you just acted like the uncle Dick (who teased with something shiny and then didn't allow it to be examined or played with, but enjoyed the frustration of that denial) from back when they were kids...
Very bad idea to act toward (more or less potential) customers that way.

So in case you're doing a sale where you know upfront that the supply won't last the demand (and I think this is can be taken as a given here) you better pick a modus operandi that dosn't easily disappoint the ones who come up empty.

I'm quite confident that in case the recon sale could be run to avoid that, just to name two that wouldn't have this problem:
(reserve the needed funds on the customers CC when placing a bid so the sale is guaranteed to go through in case he is selected, the card could be linked to the account to make it convenient to place another bid for something different later).

With approaches like these the issues expressed in this topic - generating a 'they f***ed up' feeling the current method is able (and likely, since internet mail isn't instant messaging with guaranteed delivery times) to generate in the customers - would have been completely avoided.

And these are not that much harder to code, we don't have the '80 anymore where stuff like that would have been rocket science.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SouthRider on October 06, 2017, 07:43 AM
Well said Gregor.

I certainly understand that there is a limited supply of these tools at this price, and simply want an equal opportunity to try for the ones that I am interested in.

On the surface it would seem that sending out a mass email at once would allow that, and would drum up interest.

We already know that Festool has very limited IT skills, as evidenced by their inability to fix their website and tool registration system over a prolonged period of time.

Advance notice of what is available would allow very busy customers the ability to decide which tools to try for, and which might be in such limited supply that it isn't worth the bother.

Sitting around all day to get an email about an outdated flashlight, and then not getting notice about one of the most expensive and albeit popular tools is a recipe for disaster and hard feelings.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SouthRider on October 06, 2017, 07:52 AM
And furthermore -

Having registered for a couple of Festool Facebook sites that have more international members than Americans it has become VERY evident that everyone else in the world has the benefits of competition where we don't.

There are countless daily posts about sales, package deals, free battery offerings, etc. that we can't get.

So perhaps the frustration about the method of these sales is exacerbated by Festools own strong armed tactics in the US.

I for one am increasingly becoming fed up with the whole thing, and may soon lose interest in the product.

Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: jimbo51 on October 06, 2017, 08:11 AM
This week I received 2 notices on Monday, 2 on Tuesday, 1 on Wednesday and 1 on Thursday.

I think a raffle approach would make sense to give the most people an equal chance.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: cpw on October 06, 2017, 08:33 AM
I think they could also just say "one tool at 9PM CT", so that it would be consistent and not reliant on getting a randomly timed email.  If they're selling out of everything in 10 minutes, it doesn't seem like waiting longer for the tools would hurt so they can build up more stock for each flash sale anyway.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: pixelated on October 06, 2017, 08:36 AM
I don't have any problem with the way this has been running so far, and I seem to be getting all the emails.

But, as a way to address some of the issues people raise, perhaps this would be better as a weekly list sent to those who have subscribed? Possibly the list could include how many of each item is available.
Kind of  similar to what some of the airlines do with their regular fare specials.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 06, 2017, 09:11 AM

Methinks your system is not giving you correct information.


Methinks you're exactly correct.

Tyler checked into the late emails I received and said their "system" showed I received them on time and showed how much time had elapsed until I opened them up.
I then sent Tyler the emails and photos of the emails (on computer and phone) sandwiched in between other emails with the time stamps exposed to prove that I had indeed received them 45-55 minutes too late. Further I never opened them up, why would I, the sale was already over.

Unfortunately, Tyler can only work off of the bogus information the "system" is generating. It was because of this bogus information that I decided to unsubscribe and then resubscribe. Before I did that I was 0 for 2 on receiving notices. now I'm 3 for 4, not great but better.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: grbmds on October 06, 2017, 09:24 AM
It's a mystery to me why the recon tools are in such demand, regardless of the sale process in place. Most of the time the price on a recon tool isn't low enough to make up for the fact that the warranty is cut by one year. In the past, I've bought 2 recon tools, but that was only because the prices were reduced at the 30% or more point one of the last years the old sale process was in place; the only price levels which seemed to make sense given the loss of coverage and the fact that, no matter what Festool does to the tool, it's not new.

Just asking because I don't see the value.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 06, 2017, 10:06 AM

Most of the time the price on a recon tool isn't low enough to make up for the fact that the warranty is cut by one year.


Actually, it's cut by 2 years. [eek]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: grbmds on October 06, 2017, 10:34 AM
Actually I meant cut "to 1 year". That's why it isn't worth it most times to me.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Bigdaddy65 on October 06, 2017, 10:41 AM
I'm receiving the emails two a day and based on the time stamp of the message in my inbox it seems most of the tools have sold out in less than 15-20 minutes. Either the response is huge are there are not many available. I wonder if they are varying the time of day and keeping the tools that will be offered secretive to limit the load of their web server(s). If everyone knew that Friday the Domino was going to be offered at 1pm est people would start hitting refresh at 12:50 on the recon site. It seems selling recon tools is a evil necessity for Festool USA and they are wanting to move the tools quickly and with as little expense as possible otherwise they could have put them on a buy it now auction.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SRSemenza on October 06, 2017, 10:43 AM
Well if looking at it from a shortened warranty stand point, then it really isn't different than not buying an extended warranty on a product. Those are available on pretty much anything now. Flip it around ..... if the brand new tool came with a one year warranty and cost $600 would you pay an additional $150 to add two years to the warranty? Some people would, some people wouldn't.  Not really any different than Starting at $750 saving $150 and getting one year instead of three. I know that these are  "used" tools but it is unlikely that they are truly used.

Buying used from CL or Ebay with either zero warranty or a warranty that is less than three years depending on date of original purchase. In other words if you wouldn't buy a recon from Festool with less than a three year warranty would you buy a used tool from CL with less than a three year warranty?

It is the type of thing that each person needs to decide for themselves. Do I take a bit of additional chance and save some money? Or do I pay full price?

I am not saying that the discount equates to Festool's actual warranty service cost. I have know idea in regard to that. And there is not much point to asking or speculating on that because, like any other company, that information is not going to be released.

Seth
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 06, 2017, 10:50 AM

I know that these are  "used" tools but it is unlikely that they are truly used.


I purchased a few of these recon tools 2+ years ago. It was impossible to distinguish them from new tools...everything appeared to be in new condition.  [cool]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Gerald_D on October 06, 2017, 11:10 AM
For those of you not receiving emails (I still am not, but refreshed the recon page)- the RO150 is up for sale.  Good luck!  I already have, so won't be competing with you.

Gerald
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 06, 2017, 11:12 AM
For those of you not receiving emails (I still am not, but refreshed the recon page)- the RO150 is up for sale.  Good luck! 

Thanks for that Gerald...that's another notification I didn't get.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cochese on October 06, 2017, 11:13 AM
Very tempting. Just can't do it right now. Have to roof the new shop.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ScoFF on October 06, 2017, 11:18 AM
Instead of refreshing your email refresh the website, at the suspected times.

Got a Rotex Ro 150 baby !
I'm from Canada too :)
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: taylord22 on October 06, 2017, 12:11 PM
Instead of refreshing your email refresh the website, at the suspected times.

Got a Rotex Ro 150 baby !
I'm from Canada too :)

This is a pretty simple solution that I've been using as a backup plan. They send the same link in the email every time, and send it out close to the same time every day.

One thing I do have to ask...is this sale running over the weekend, too? Or picking back up Monday?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: luke duke on October 06, 2017, 12:33 PM
A lot of complainers on here...
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Pompeio on October 06, 2017, 01:07 PM
After today, does anyone know whether any of the reconditioned items will be posted for sale during the weekend or will the next items go up for sale be on Monday?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: copcarcollector on October 06, 2017, 01:27 PM
A lot of complainers on here...

 No - sh [censored] t !
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 06, 2017, 01:35 PM
After today, does anyone know whether any of the reconditioned items will be posted for sale during the weekend or will the next items go up for sale be on Monday?

Nothing this weekend.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: serge0n on October 06, 2017, 03:25 PM
After today, does anyone know whether any of the reconditioned items will be posted for sale during the weekend or will the next items go up for sale be on Monday?

Nothing this weekend.

Should we expect a second tool to go on sale today or there will be nothing until Monday?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: antss on October 06, 2017, 05:09 PM
A lot of complainers on here...

 No - sh [censored] t !

Isn't this just more of the same ?


Seth - I'm guessing most people don't bite on extended warranties costing 25% of acquisition cost. I bet there are published figures what the threshold is.   It's also common knowledge that extended warranties represent a sizable profit center for those pedaling them.   Which leads the smart money to conclude......................

Some times those CL and fleabay sales are for significantly more than a 25% discount. That's not a bad deal.  Sometimes they're for almost current retail - which astounds me.


FF - I thought this sale wasn't open to our friends north of the boarder ?





Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: T. Ernsberger on October 06, 2017, 07:48 PM
Instead of refreshing your email refresh the website, at the suspected times.

Got a Rotex Ro 150 baby !
I'm from Canada too :)

Did you ship it to a US address?  I know that Festool said not open to Canada. 
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Rollin22Petes on October 06, 2017, 08:06 PM
Well that's just awesome somebody who lives in Canada that's not even included in the recon sale can get an email and even purchase a tool. I live in the US and Festool can't even get me emails. Once again no email today on the RO150 this whole thing is a joke seems like Festool can't get anything right lately.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: duburban on October 06, 2017, 08:36 PM
Well that's just awesome somebody who lives in Canada that's not even included in the recon sale can get an email and even purchase a tool. I live in the US and Festool can't even get me emails. Once again no email today on the RO150 this whole thing is a joke seems like Festool can't get anything right lately.

lol... I got the emails! look what they're doing to us... were like a bunch of crackheads...
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ScoFF on October 06, 2017, 09:53 PM
If you're expecting to wait around to get an email and actually get one of these limited tools you aren't playing the game right.  You need to be more proactive, find out when the website is being updated, keep refreshing and add to cart as fast as you can. 
If you are getting any of the emails you should be getting them all, it's just a distribution list. If you aren't receiving them all then I suggest you add your name again but under a different provider like google or yahoo.
Google is working fine for me. I get them about 5 minutes after the website is posted. But like I said that's too late.


Well that's just awesome somebody who lives in Canada that's not even included in the recon sale can get an email and even purchase a tool. I live in the US and Festool can't even get me emails. Once again no email today on the RO150 this whole thing is a joke seems like Festool can't get anything right lately.

lol... I got the emails! look what they're doing to us... were like a bunch of crackheads...
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 06, 2017, 10:10 PM
A lot of complainers on here...

Ya @luke duke you’re right, there are a lot of complainers here. But did you ever sit down and try to understand why? Think about it..

Festool corporate stated that this new sale format was supposed to lighten the burden on the retailers while also making it less frustrating for the purchasers.

From my perspective, it did indeed lighten the load on the retailers, but was it successful in decreasing the angst from the purchasing public?

I’d say no...2 emails one day, no emails the next day, 1 or 2 emails the third day...this is not a calming response for the purchasing public and is diametrically opposed to the original goals  that Festool corporate expressed.

My sucess ratio was a lot greater with the original venue. The old drill: The list of products for sale is released, I make my choices, check the boxes and contact Bob, I order what I want and wait to find out what shows up at the door. SIMPLE

This new approach just appears to be an endless do-loop of refreshing the festoolrecon.com website because email notifications are not being sent out in a timely manner and we have no idea when the next item will be up for sale.

I’m very very sorry to say this, however, this is just a continuation of the Pro 5 debacle, possibly from the same marketing group.

So for WIW... I’m parking this monkey Fock in the rear parking lot and will not be participating in it...I’ll be spending the $$$ that I allocated for the Festool sale on some Mafell gear instead...the good news is that my decision increases everyone’s odds of winning... unless of coarse you haven’t received an email from Festool.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ScotF on October 07, 2017, 12:55 AM
This sale has been odd - I actually am getting the email, but by the time I log on the items are already gone. So, I have given up looking at stuff too. It has been a waste of time.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: amt on October 07, 2017, 01:18 AM
If Festool is selling all their stock, then it's probably a success by their perspective.  I am not sure you will please both the potential customers and resellers at the same time.  It certainly must be satisfactory to the people who managed to buy the products before selling out.  The only alternative I see is a ebay auction (not by-it-now) so it goes to whomever wants it the most.  FWIW, I think the current process is much better and makes a lot more sense than the previous one.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cochese on October 07, 2017, 08:20 AM
I've been very pleased with the new format, but you could tweak it to notify people what it will be beforehand, and do it at the same time each day. Otherwise what you are doing is fine. I've gotten every email, and the days I've been active in looking at it had the opportunity to purchase every tool.
Not Festool's fault demand for the tools is high.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: RobBob on October 07, 2017, 09:39 AM
I have been receiving the email notifications, but did not get the email for the RO150. 

Are there any left?  Can someone provide the link?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: bijeshj on October 07, 2017, 10:34 AM
I have been receiving the email notifications, but did not get the email for the RO150. 

Are there any left?  Can someone provide the link?


I get that emails randomly go to the inbox or junk folder.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SRSemenza on October 07, 2017, 01:30 PM


Seth - I'm guessing most people don't bite on extended warranties costing 25% of acquisition cost. I bet there are published figures what the threshold is.   It's also common knowledge that extended warranties represent a sizable profit center for those pedaling them.   Which leads the smart money to conclude......................

Some times those CL and fleabay sales are for significantly more than a 25% discount. That's not a bad deal.  Sometimes they're for almost current retail - which astounds me.


FF - I thought this sale wasn't open to our friends north of the boarder ?

Exactly. Which means if someone is viewing it mostly from a warranty stand point, the discount is a good deal. The additional warranty is not worth as much as the discount. Of course the warranty value is not the only factor.

Each buyer has a set of valuations on various aspects of the purchase. And each will make a decision accordingly. I am just pointing out that if warranty is a major factor there are aspects of that to consider.

---------------------------------------------------------------------------------------------------------------------------------------

I am betting that the methodology of the recon sale will get tweaked to function better.

Seth


Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 07, 2017, 03:21 PM
On the Canadian purchase issue, we will NOT ship recon tools to Canada. The purchase in question was purchased by a Canadian but shipped to a US address. Just wanted to clarify.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: antss on October 07, 2017, 03:25 PM


Seth - I'm guessing most people don't bite on extended warranties costing 25% of acquisition cost. I bet there are published figures what the threshold is.   It's also common knowledge that extended warranties represent a sizable profit center for those pedaling them.   Which leads the smart money to conclude......................

Some times those CL and fleabay sales are for significantly more than a 25% discount. That's not a bad deal.  Sometimes they're for almost current retail - which astounds me.


FF - I thought this sale wasn't open to our friends north of the boarder ?

Exactly. Which means if someone is viewing it mostly from a warranty stand point, the discount is a good deal. The additional warranty is not worth as much as the discount. Of course the warranty value is not the only factor.

Each buyer has a set of valuations on various aspects of the purchase. And each will make a decision accordingly. I am just pointing out that if warranty is a major factor there are aspects of that to consider.

---------------------------------------------------------------------------------------------------------------------------------------

I am betting that the methodology of the recon sale will get tweaked to function better.

Seth


Please don't take this the wrong way -  spoken just like a company man.
That's looking at it through rose colored glasses and condoning the idiocy of people buying used stuff for full retail.  caveat emptor - is such a company line cliche.

In your scenario, these handful of purchasers (the chosen ones) have declined the "extended warranty" saving 25% and not had the aggravation of being asked three times to purchase it.  Freedom of choice is great, in this case.

But, what does this have to say for the rest of us, the everyday prices and how the company views us ?

It means we are being forced to underwrite the extended warranty whether we want it or not.  And that part of the marketing spiel,  namely " these tools are great - we stand behind them with a 3 year warranty"  is subterfuge.   We're paying for FT's insurance policy covering that their tools are of no higher quality than other manufacturers- and at a HUGE cost.  And not given a choice to decline the coverage.  No choice is not good.

In addition these lucky few might just be getting a "used" tool at the real full price .  FT doesn't guarantee what kind of cosmetic condition your tool will come in.  - Making it pretty much the same situation as the CL & fleabay full price buyers I mentioned earlier.

But at the end of the day some buyers will only purchase an item if it's "on sale". Hence the three year old domino sales of $10 less than new ones on ebay and ts55's selling for 20% more than new seven years later.   

 Despite outward appearances to the contrary - I think FT's marketing team are pure geniuses .


*********************
Tyler - Way to get out ahead of the Canadian sales issue that crept up yesterday.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SRSemenza on October 07, 2017, 04:23 PM
@antss  I am not looking for some great socioeconomic debate on peoples tool buying decisions. I was merely making a point about taking the value of the warranty into account compared to the discount when someone is considering a recon tool purchase. Since that factor had been mentioned by several others as an important thing to consider. There are other factors involved in the decision to purchase new, recon, or used. I in no way said that people purchasing new are idiots.

Seth
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: antss on October 07, 2017, 05:08 PM
I wasn't implying you were calling anyone an idiot. 

We'll just disagree ( or not) that a 2 year,  25% insurance policy/warranty is not a good financial value on a festool or anything else. 

That was my main point.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: luke duke on October 08, 2017, 12:30 AM
It means we are being forced to underwrite the extended warranty whether we want it or not.

Who's forcing you? Did a German fly over and put a gun to your head and demand that you buy Festool? If you don't like the way that Festool does business, spend your money elsewhere. If enough people stop buying their products, Festool will change their business practices.

Most of the people complaining on this thread are acting like Mr. Festool walked in your house, kicked your dog and then ran off with your wife. None of you are any worse off now than you were a week ago before the sale. The exact same number of people have benefited from this sale that would have benefited from the sale if it were held under the old format. You're just POed that it wasn't you.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 08, 2017, 01:58 AM

Most of the people complaining on this thread are acting like Mr. Festool walked in your house, kicked your dog and then ran off with your wife. None of you are any worse off now than you were a week ago before the sale. The exact same number of people have benefited from this sale that would have benefited from the sale if it were held under the old format. You're just POed that it wasn't you.

You don’t know that...that’s purely speculation on your part. I’ve already acknowledged that from my perspective, I was better off under the old rules and regulations.

I’m POed not because of the results of the sales, but rather because the original Festool statement of streamlining the process for both the retailers and the purchasers never came to fruition. This current process is 2-3 times more frustrating and cumbersome than the original method was. At this point I could care less...as I stated last night, I’ll just use the funds I’ve stashed away for the Festool sale to purchase items from Mafell instead.

Purchasing angst relieved...
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ScoFF on October 08, 2017, 07:53 AM
You don't sound like your angst is relieved, you still seem agitated just like your dog got kicked and they ran off with the soccer star.
Wow.  Is this a woodworking forum?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SRSemenza on October 08, 2017, 09:49 AM
How about we ease up a bit with the jabs. There are some actual problems with the function of the sale. That seems to be the crux of most of the complaints.  And I still am hoping that the function of the sale may get adjusted to work better.

Seth
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SRSemenza on October 08, 2017, 09:52 AM
  The exact same number of people have benefited from this sale that would have benefited from the sale if it were held under the old format.

You don’t know that...that’s purely speculation on your part. I’ve already acknowledged that from my perspective, I was better off under the old rules and regulations.



I am thinking that luke dukes statement there is probably pretty accurate considering that there were a limited number of tools put up for sale and they all sold.

Seth
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: amt on October 08, 2017, 11:36 AM
For those not happy with the recon sale, especially if you are having to pay sales tax, I would suggest getting an account on freeshipping.com, and get 10% rebate on Festool 100% of the time.  If you are paying tax with the recon, then (in my case) the discount is 17%, and a reduced warranty and no returns.  With freeshipping.com, I save 10% with a brand spanking new tool, with a 30-day return and 3-year warranty.  And occasionally freeshipping runs 20% rebates (like black Friday).  Last year I ordered a OF2200 router and saved almost $200.  You could save almost $300 on a Kapex with 20% special.  The only disadvantage I see is that there's only 1 retailer via freeshipping.com that sells Festool (starts with an A and ends with ME), and the rebates are paid quarterly.  And since this is a rebate and the products are still sold at 100% of MSRP, Festool should not be able to stop this discount -this is really no different than a 1% cash back credit card.  Freeshipping also costs $12/month, but I also use them for my Home Depot and Lowes purchases (buy online and "pick up in store") and the 10% savings from the things I buy from them anyway pays for the $12/month cost).
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on October 08, 2017, 12:54 PM
Festool wanted to change the way it sold refurbished machines to reduce the load on dealers and that worked 100%. But they said they thought buyers would like the change and that didn't work very well (except for the people who bought the limited supply of tools).

I have received all the notices in a timely manner but the only tool I wanted I missed due to being out of range. If I had know what tool would drop when I might be a happy camper. So my suggestion is simple and it should be easy to implement too.

Festool knows what tools it wants to unload.

1. Post the list of tools to be sold
2. Post the day and time each tool will become available

Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: amt on October 08, 2017, 02:22 PM
Perhaps a simple but small change could be to have Festool text you when the deal comes up.  You should get a text in under a minute.  For those who have crappy email service, this could level the playing field.

In all these cases, you are still "racing" against other customers who want what you want, so there will always be losers.  Only other alternative I see is a eeee-bay auction, which will drive the prices up.  So, in the end, it's either you race and win or lose, or you pay the market rate for a used tool.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SonOfMI on October 08, 2017, 03:19 PM
Perhaps a simple but small change could be to have Festool text you when the deal comes up.  You should get a text in under a minute.

Technically this may be a possibility already. Use your 10 digit cell phone and look up your cell phone service provider's email domain online. If you use AT&T, it would end up being 7705551234@txt.att.net. If you use Verizon it's 7705551234@vtext.com.

This works to send messages from email servers to your cell phone via SMS. This works reliably and is something I used to take advantage of all the time back in my software engineering days before the advent of email apps on smart phones. You are limited to 160 characters per SMS message, but that should be enough to see it's from Festool. Longer messages get chopped up. You then would open the recon sale web page to see what tool is posted. Has anyone tried using SMS email for this sale? If you're having issues with delivery of notifications it might be worth your time to try. I can't remember if you need to confirm anything via email though.

For me though, this recon sale has been working fine. My primary email is through gmail and it's been delivering to my inbox right around when the tools are posted. That said, I keep a laptop in my shop and run an extension in Chrome that dings and pops up an alert immediately when something hits my inbox. I have the laptop connected to the shop stereo system via 3.5mm cable as well as to my headphones via Bluetooth. Unless I'm in the middle of a cut I can stop to look at the laptop to see what came in. This is just standard protocol for me. I hate leaving my customers waiting on replies, but really works to my advantage here.

If you are relying on Outlook or your smartphone to get email, you're literally waiting on it to get email usually.  Check how your email client app works.  Most do a pull from your email server at regular intervals as opposed to an automatic check or notification from the server that something new was delivered. The Gmail app works better than a third party app because Google has written its app to be alerted just like the extension I use in Chrome on my shop laptop. It's not waiting to check the server every 5 minutes. This could be some of your issues as well.

It would be nice if everything worked the way we think it should, but with modern technology there are many hands and minds involved. Not everyone is on the same page. I'm not cutting anyone down, just sharing some information to help you get technology to work for you.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: antss on October 08, 2017, 04:07 PM
Quote
Who's forcing you?

If Seth's line of thinking is correct , And I suspect it is, Festool is forcing buyers of their tools to pre pay this "warranty".  And the "policy" is pretty expensive too.

Of course you're correct that no one is forced into buying a Festool.  I'm talking about those that do. 

I've seen this model used at a well know German appliance company.  Standard warranty in the industry is 1-2 years even for luxury brands.  This company announced they were showing faith in the quality of their products by offering a 5 yr. parts and labor warranty.  Still unheard of in the industry.

Guess what the very next announcement was ?  Yup, a 30% price increase - in a year when their competition had no increase or if they did was a few % at most.  And none of the technology or features of the product changed either. 

It's easy to have faith when someone else is footin the bill.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 08, 2017, 06:01 PM
If you're not getting the recon emails consistently, I recommend that you whitelist the email address sales@festoolrecon.com. When an email doesn't arrive in an inbox, it can be an issue on the side of either the sender or the receiver. We're doing what we can to make sure that thing are working correctly on the sending end. Here are two links for how to easily do this based on what email client you use:

https://www.benchmarkemail.com/help-FAQ/answer/what-is-whitelisting-how-do-i-add-email-addresses-to-my-safe-senders-list-in-my-email-client-or-my-security-software (https://www.benchmarkemail.com/help-FAQ/answer/what-is-whitelisting-how-do-i-add-email-addresses-to-my-safe-senders-list-in-my-email-client-or-my-security-software)

https://help.aweber.com/hc/en-us/articles/204029246-How-Can-My-Subscribers-Whitelist-Me- (https://help.aweber.com/hc/en-us/articles/204029246-How-Can-My-Subscribers-Whitelist-Me-)

I hope that helps.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SouthRider on October 08, 2017, 07:34 PM
As stated before - the problem is not with white listing or the receiver of email when 2 emails are received one day and one or none the next.

In my case I SEE every email that comes to MY server, regardless of the source.

Again, I received 2 emails the first two days, 1 email each of the next 2 days, and none on Friday (apparently only one tool offered Friday - but who knows?).

My server is pinged every 3 minutes for new email, and as I work in an office I am sitting in front of my computer mostly all day during the hours these tools are posted.

I AM NOT having a problem receiving these emails. They are not being sent to me regularly.

Tyler, I appreciate that Y'all are doing your best to rectify the problem, and am sure it will get better by next time around.

This system of sale is infinitely fairer to more potential buyers, as few can make a trip to a specific city on a specific day, and obviously much less hassle for the dealers when it is done through them.

I lucked into a Rotex on Friday. Though I received no email I had left a browser window open on the recon site, and as I came back to my desk I happened to hit the refresh button while the tool was being offered and still available.

I respectfully hope that the suggestions in this thread are considered. It would be better for all if their was more transparency regarding the number of each model available and when they would be. Buyers could decide whether or not they wanted to bother "putting in" for a tool, and free to go about their day when tools undesireable to them are being offered.

And lastly - if North American dealers were free to compete on pricing and extras as dealers in other countries are we wouldn't all be like dogs beneath a table scrounging for snacks.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 08, 2017, 07:53 PM
@SouthRider - Although whitelisting might not be the solution for you, it may work for others.

Did you receive both emails on Friday? I made an update in your account on Thursday(?) that I'm hoping would fix it for you. Let me know if it didn't.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SouthRider on October 08, 2017, 07:55 PM
Tyler - unfortunately I got no emails on Friday.

Just curious - there was the rotex which I lucked into - what was the second tool?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 08, 2017, 08:00 PM

Just curious - there was the rotex which I lucked into - what was the second tool?

I mentioned "both emails", but you're right. There was only one on Friday.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SRSemenza on October 08, 2017, 08:01 PM
Quote
Who's forcing you?

If Seth's line of thinking is correct , And I suspect it is, Festool is forcing buyers of their tools to pre pay this "warranty".  And the "policy" is pretty expensive too.



     My line of thinking is NOT that the difference in cost between new and recon is only   the warranty difference.  My line of thinking is that  if   a buyer places the warranty difference high on their valuation list then it needs to be considered by that buyer in relation to the cost difference.

     I just want to be clear about what I am saying as opposed to what people may be interpreting.

Seth
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: magellan on October 08, 2017, 08:27 PM
I received emails after I signed up on the recon site but I did not receive any emails on Friday

Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 08, 2017, 08:30 PM
@magellan - I'll shoot you a message so that we don't add more clutter to the thread.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ScoFF on October 08, 2017, 08:36 PM
I didn't like the old system because I wasn't buddy buddy with a dealer who was sitting at a computer already waiting to grab tools people asked favors to grab and hold for them.  That's the way it seemed anyway. I found they were snatched up way quicker or held for purchase so no new people could try.  At least now I'm in control and if I'm desperate enough I'll sit there at the expected times and refresh the page until I see a new tool pop up.
Plus the dealers I'm sure have better things to do with their time.  I read that they were working after hours doing favors for people trying to get one.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ScoFF on October 08, 2017, 08:38 PM
I believe there was only one email or tool offered Friday noon.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Bob Marino on October 09, 2017, 09:41 AM
I didn't like the old system because I wasn't buddy buddy with a dealer who was sitting at a computer already waiting to grab tools people asked favors to grab and hold for them.  That's the way it seemed anyway. I found they were snatched up way quicker or held for purchase so no new people could try.  At least now I'm in control and if I'm desperate enough I'll sit there at the expected times and refresh the page until I see a new tool pop up.
Plus the dealers I'm sure have better things to do with their time.  I read that they were working after hours doing favors for people trying to get one.

 Scott,

 Well, I was one of those dealers spending lots of time in front of the computer and IIRC, there was one other dealer doing likewise. In the years of participating in the recon sales, there were some customers who said "notify me if xyz tool becomes available" and when I got that request I knew it was only a very slim chance that request would/could be honored. I'm guessing with the several hundred recon orders I placed there were literally only a handful or so where that request was honored.

 Why? Because I would almost never charge the credit card without rechecking with a customer - as they may not want xyz tool at that particular discount being offered or they simply could have changed their minds and just as likely, as these were all handwritten orders and comments, I simply could not/did not have that info at the ready if/when a requested tool was announced. When a new tool was announced, the phone would ring within minutes and there was no/little time to reconfirm with the customer making an advance request. So, no there was no long list  of tools being hoarded by myself and offered to select customers. Again, the reality was with the limited quantities of tools being offered and the huge, huge demand country-wide, any pre-order requests would have extremely difficult to accommodate for any dealer. But I'm speaking for myself and I'm not sure how other dealers who participated in the recon tool sale handled their orders.

 
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: serge0n on October 09, 2017, 03:27 PM
Personally, I had no issues with late email delivery. I use GMail and get emails 1-2 minutes after the item is published on the site.

Is there going to be a second tool offered today?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: CrpntrFreak on October 09, 2017, 03:51 PM
Boy do I wish that worrying about whether I was able to buy a reconditioned Festool or not was even in the top ten worries of mine. Champaign problems I guess.... It really isn't THAT big of a deal...... is it?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: yetihunter on October 09, 2017, 04:54 PM
Boy do I wish that worrying about whether I was able to buy a reconditioned Festool or not was even in the top ten worries of mine. Champaign problems I guess.... It really isn't THAT big of a deal...... is it?

Agreed, you do just fine without the recon worries.   [big grin]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: rylim on October 09, 2017, 05:51 PM
I haven't bought or seen any Festool reconditioned tool before. How does it look like compared to normal tool? I just curious if any word like "reconditioned" printed on the tool or the Systainer? 
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: copcarcollector on October 09, 2017, 06:24 PM
I haven't bought or seen any Festool reconditioned tool before. How does it look like compared to normal tool? I just curious if any word like "reconditioned" printed on the tool or the Systainer?

I have several from previous sales. My systainers have a sticker on them that says reconditioned, with the serial number I think, maybe a date, i can go look. As for the tools themselves, maybe a few scuffs or some saw dust, nothing major. These are tested and put back to factory specs as needed before they are sold, so the issues I have are minor and cosmetic...

Here's a picture of the sticker, again this was purchased a couple of years ago, so today's recon tools may differ. I did not see anything on the tool itself fyi:

[attachimg=1]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SouthRider on October 09, 2017, 10:04 PM
Tyler - no emails on Friday, and none Monday either. Just how DO I unsubscribe and re-subscribe?

When logged into my account that are no choices to do anything......
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Gerald_D on October 10, 2017, 01:31 PM
Well I gave up on my existing email and decided to setup a gmail account since some of you have expressed that it is working for you.  We'll see what happens in the future.

What did I miss yesterday and so far today (if anything)?

Regards,
Gerald
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: rvieceli on October 10, 2017, 01:38 PM
DTS400. 195 as I recall
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ben_r_ on October 10, 2017, 01:40 PM
Meh, so far I have been able to place an order for every single recon tool they have put up and I have yet to see one that was actually that good of a deal. Maybe its the sales tax that's killing it, maybe its the fact that I regularly see these tools selling in brand new condition on CL for less with a transferable warranty. All the people complaining about missing these "deals", maybe it's just me, but I don't think you're missing that much.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: safety1st on October 10, 2017, 02:20 PM
just curious how good a condition these tools are being sold in.

do they look very slightly used, or do they look quite used?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ScoFF on October 10, 2017, 02:28 PM
I got a ETS 150 last year and it came brand new condition, no dust at all and even parts in a bag from what I remember. I think there was an adapter in there or something and a sample of paper.  Mine was brand new, not sure if that's normal.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: serge0n on October 10, 2017, 02:45 PM
Meh, so far I have been able to place an order for every single recon tool they have put up and I have yet to see one that was actually that good of a deal. Maybe its the sales tax that's killing it, maybe its the fact that I regularly see these tools selling in brand new condition on CL for less with a transferable warranty. All the people complaining about missing these "deals", maybe it's just me, but I don't think you're missing that much.

I agree completely. Sales tax is absolutely killing these deals, making them 17.5% off for me (I'm in IL). A day before the Rotex deal went up I found and later purchased a lightly used RO 150 with over a year of warranty left for $400. Came with extra sanding and polishing discs!

The only reason why I'm following this sale is a hope to see RO 90 one of these days. This sander is hard to come by on CL or eBay for less than 10-15% off. And that's for a sander way out of warranty.

The sale format works fine for me, so far I had the opportunity to purchase every listed tool if I wanted to. And I didn't even pay attention to email alerts, so I really don't understand the email complaints. After the second day it was obvious at which time a new tool will be made available, so I just refreshed the site every so often during those times.

What is not clear is how many tools are going to be available daily going forward? There was only one on Friday, one on Monday and looks like there won't be anything after the DTS 400 today.
Initially Tyler told us Festool plans to release 2 tools a day. Has that plan changed?

Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: grbmds on October 10, 2017, 03:13 PM
Still have no idea what the charm of a recon tool is. Although I've bought 2, I only bought them because one was 30% off and one was 40% off the last time the old recon sale format was used. Without these kind of discounts, it just isn't worth it buy an essentially used tool with only a 1-year warranty. I know that you can justify it by saying that those 2 years cost you 25% more in tool cost, but I still feel a new tool is far superior to one that has been reconditioned unless the price differential is significantly more than these are. A lot of discussion and angst for something that really isn't that big a deal. Sorry, but that is just my opinion.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ben_r_ on October 10, 2017, 04:28 PM
Meh, so far I have been able to place an order for every single recon tool they have put up and I have yet to see one that was actually that good of a deal. Maybe its the sales tax that's killing it, maybe its the fact that I regularly see these tools selling in brand new condition on CL for less with a transferable warranty. All the people complaining about missing these "deals", maybe it's just me, but I don't think you're missing that much.

I agree completely. Sales tax is absolutely killing these deals, making them 17.5% off for me (I'm in IL). A day before the Rotex deal went up I found and later purchased a lightly used RO 150 with over a year of warranty left for $400. Came with extra sanding and polishing discs!

The only reason why I'm following this sale is a hope to see RO 90 one of these days. This sander is hard to come by on CL or eBay for less than 10-15% off. And that's for a sander way out of warranty.

The sale format works fine for me, so far I had the opportunity to purchase every listed tool if I wanted to. And I didn't even pay attention to email alerts, so I really don't understand the email complaints. After the second day it was obvious at which time a new tool will be made available, so I just refreshed the site every so often during those times.

What is not clear is how many tools are going to be available daily going forward? There was only one on Friday, one on Monday and looks like there won't be anything after the DTS 400 today.
Initially Tyler told us Festool plans to release 2 tools a day. Has that plan changed?


Yea that DTS 400 EQ today killed me! lol It was around $220 after tax and I can get a brand new DTS 400 REQ (the latest version) for $260 shipped no tax from anywhere.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: safety1st on October 10, 2017, 04:46 PM
I got a ETS 150 last year and it came brand new condition, no dust at all and even parts in a bag from what I remember. I think there was an adapter in there or something and a sample of paper.  Mine was brand new, not sure if that's normal.

Yes, last time in most cases they were in pretty good shape.

I was wondering what it has been this time around.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: yetihunter on October 10, 2017, 06:05 PM
When you see an ample amount of a recently updated and/or discontinued product, you can safely
presume "recon" means overstock.   
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Peter Halle on October 10, 2017, 06:20 PM
Don't forget that Festool USA has that 30 day return policy.

Peter
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SouthRider on October 10, 2017, 07:45 PM
I received my recon Vecturo today and it looks brand new. No blemishes whatsoever.

No sale tax for me in Louisiana - so 25% off with a 1 year warranty makes this a similar price to a Fein, and the Vecturo has superior accessories for my needs.

I absolutely have never seen a good buy used for any Festool on CL, Ebay, or other, and the classifieds on the FOG seem to offer tools of unknown ages with unknown warranty left for about 10% off.

Would much rather buy a certified recon directly from Festool with 1 year warranty than an unknown from a private seller at a higher price.

But a lot of that is based on where you live. We have no Festool dealers within several hours of here (New Orleans area) to speak of (well one - but he doesn't stock much). So if the market isn't very penetrated by dealers, there won't be many used tools either.

If I had to pay tax on recon tools I too would be a lot more hesitant.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: T. Ernsberger on October 10, 2017, 09:49 PM
I think what stinks about the recon sale is that the discounts are not more.  If the mark up for Festool tools is 20-30% for dealers.  That means Festool USA isn’t really out much with a recon sale.  They are making the same about per tool and they are just taking the dealers out of it.   They are making out not offering the warranty for 3 years.  I have bought recon tools in the past and never had any issues and will buy more when there’s some list that I don’t own already. 
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 11, 2017, 01:52 AM
I think what stinks about the recon sale is that the discounts are not more.

Well, I’ve kept my yap shut for the last several days because I’ve been disparaged by a few contributors who fail to read/understand my beef but are yet fully willing to engage and offer their unsubstantiated opinion.

When the last public recon sale was held, 2+ years ago, I personally decided that I would only purchase a recon tool if it was offered at the 30-40% discount level. Anything less than that discount meant to me, that it wasn’t worth taking a hit from the warranty aspect. The warranty going from 3 years to 1 year for a 20% reduction in price was just not worth the gamble for me.
So the current 25% discount level on recon tools is certainly testing my ability to abstain from purchasing of the same, despite my not receiving the Festool emails.  [eek]

Thus, I’d have to agree with T. Ernsberger, is the current discount structure really such a great deal especially after adding sales tax to specific states?






Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: beewerks on October 11, 2017, 11:12 AM
Well I took the plunge and snatched up a TS 75.  Doesn't come with a rail, but $468 shipped with no tax in CO is pretty good I think.  Amazon sells it for $780 so that sounds like a good discount figuring the warranty is shorter and such.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ScoFF on October 11, 2017, 11:26 AM
The $780 from Amazon is with a $212 1900mm rail.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Potts17 on October 11, 2017, 11:28 AM
Well I took the plunge and snatched up a TS 75.  Doesn't come with a rail, but $468 shipped with no tax in CO is pretty good I think.  Amazon sells it for $780 so that sounds like a good discount figuring the warranty is shorter and such.

The 75" rail that doesn't come with it is $212, so full retail on just the TS75 is $568, so $100 savings on the saw, not bad, but a discount less than 20% off of new, with 2 years less warranty. I have a TS75 and love it, I'm sure you will too. Congrats!
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: promark747 on October 11, 2017, 01:26 PM
Quote
TS 75 EQ Plunge Cut Circular Saw - w/o Guide Rail
Cut as straight as a panel saw with the versatility of a portable saw. The Festool TS 75 EQ plunge saw has a multitude of uses, from fine carpentry to cutting spiral staircase steps; from rough timber to cutting out window frames in renovation work. The TS 75 is a larger saw with greater cut depth than the Festool TS 75 EQ. Portable circular saws often react unexpectedly. They wander off line and are subject to play in the guide. It is a quick way to ruin expensive material. But not the TS 75 EQ: the saw blade makes its cut absolutely straight and splinter-free. Perpendicular or even beveled, the choice is yours. As a plunge saw, it can start and end a cut accurately anywhere on the material. Equally important, on the TS 75, the saw blade and riving knife retracts into the housing, unlike on conventional pendulum-cover saws, where the cover retracts instead of the blade. This automatically means greater intrinsic safety.

Could use some proofreading and editing.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 12, 2017, 09:19 AM
Just curious...I did receive the TS 75 notice yesterday. So what else has been up for sale the last 2 days?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: T. Ernsberger on October 12, 2017, 09:40 AM
Just curious...I did receive the TS 75 notice yesterday. So what else has been up for sale the last 2 days?

Monday; ct36
Tuesday; dts400eq
Wednesday; ts75
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ScoFF on October 12, 2017, 10:11 AM
Oct 2   Domino 500
Oct 2   C18 Li 5.2 drill

Oct 3   Carvex PSB 420 EBQ Jigsaw
Oct 3   PDC18 5.2Ah Drill

Oct 4   SysLite LED
Oct 4   Vecturn OS 400 EQ

Oct 5   Domino XL DF 700

Oct 6   RO 150 REQ
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 12, 2017, 10:25 AM
Thanks guys!

So things are kind of slowing down...
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ScoFF on October 12, 2017, 10:32 AM
A router and planer should be coming along soon. 
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Gerald_D on October 12, 2017, 10:51 AM
Thanks guys for sending the list.  Looks like I haven't missed out on anything I'm looking for yet.  I did get the email yesterday for the TS75 so hopefully the email problem is now fixed.  Good Luck to all and hope you are able to snag a deal that you want- I've been fortunate to get a few recon items in the past couple years and have been quite pleased with them.  Most look brand new.

Regards,
Gerald
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 12, 2017, 10:52 AM
OF 1010 EQ just went up.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: DynaGlide on October 12, 2017, 11:02 AM
OF 1010 EQ just went up.

Dang lasted less than 8 minutes.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ScoFF on October 12, 2017, 11:07 AM
The only Festool items I want is the MFS 700 template guide which I'll never see and the Duplex LD 130 EQ profile sander.
I'm tempted to order the MFS from that German eBay source but don't really want to.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Slowlemur on October 12, 2017, 01:01 PM
Kapex KS120 now for those who are interested $1,106.25
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Goz on October 12, 2017, 01:56 PM
And still available an hour later. Either there is a ton of inventory or not much demand.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: RobBob on October 12, 2017, 02:09 PM
Festool should change IT developers.  I got the email for the 1010 router, but did not get the email for the Kapex.  This has happened two or three times now.  Not sure because I have no way of knowing what I have missed.

Does not matter though, because I would buy new anyway.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Deane62 on October 12, 2017, 02:18 PM
@rvieceli - Great minds think alike. I was sending @Deane62 a message a few minutes ago.

I want to give a big shout out to TylerC.  My recon PDC drill came missing a couple of items.  He looked into it for me and got them shipped to me ASAP.  Everyone at Festool that I dealt with on this couldn't have been any nicer or more helpful and it was much apprecitated.  :)
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: JimH2 on October 12, 2017, 02:21 PM
Kapex KS120 now for those who are interested $1,106.25

You would have to be near crazy to buy it at any price given the track record for repairs discussed here.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 12, 2017, 02:26 PM
Thanks, @Deane62! Let me know if you ever need anything else.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Jozsef Kozma on October 12, 2017, 03:29 PM
Is that necessary to make a comment like that
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 12, 2017, 04:07 PM
The only Festool items I want is the MFS 700 template guide which I'll never see and the Duplex LD 130 EQ profile sander.
I'm tempted to order the MFS from that German eBay source but don't really want to.

Good luck on that...Uncle Bob and ToolNut closed out stock on all the various MFS rails back in June 2016. I'd be surprised to see anything like that resurface for this sale.

Unfortunately, I think Germany is your only resort for new stock.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Trevin on October 12, 2017, 04:11 PM
Even then it will still take some time.  I ordered a MFS 400 and MFS 700 and it took almost 2 months to arrive...

Trevin
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ScoFF on October 12, 2017, 04:16 PM
How was the shipping costs and possibly other import fees for the Germany order?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ben_r_ on October 12, 2017, 05:45 PM
So now its:

Oct 2   Domino 500
Oct 2   C18 Li 5.2 drill

Oct 3   Carvex PSB 420 EBQ Jigsaw
Oct 3   PDC18 5.2Ah Drill

Oct 4   SysLite LED
Oct 4   Vecturn OS 400 EQ

Oct 5   Domino XL DF 700

Oct 6   RO 150 REQ

Oct 11 Of 1010
Oct 11 Kapex KS 120
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 12, 2017, 06:57 PM
Interesting to note, that the DF 700 and the Kapex were both at the same price point, yet the DF sold out in 8 minutes while it took 3 1/2 hours for the Kapex to sell out. Maybe its reputation has caught up with it?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: T. Ernsberger on October 12, 2017, 07:15 PM
Interesting to note, that the DF 700 and the Kapex were both at the same price point, yet the DF sold out in 8 minutes while it took 3 1/2 hours for the Kapex to sell out. Maybe its reputation has caught up with it?

Buying a Kapex with a one year warranty is like giving a toddler a drivers license...  Definitely not a good idea!!!
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ScoFF on October 12, 2017, 07:49 PM
I had problems with my kapex within warranty and the issue wasn't covered. But we negotiated.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: live4ever on October 12, 2017, 08:07 PM

Oct 2   Domino 500
Oct 2   C18 Li 5.2 drill

Oct 3   Carvex PSB 420 EBQ Jigsaw
Oct 3   PDC18 5.2Ah Drill

Oct 4   SysLite LED
Oct 4   Vecturn OS 400 EQ

Oct 5   Domino XL DF 700

Oct 6   RO 150 REQ

Oct 9   CT36

Oct 10  DTS400 EQ

Oct 11  TS75

Oct 12  Of 1010
Oct 12  Kapex KS 120
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: antss on October 12, 2017, 09:09 PM
Is that necessary to make a comment like that

I think with the number of people around here that continue to have issues with the 110v motor and Festools lack of any response in 18 months since they said they'd look into it ..............

Yes , it's necessary.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: CrpntrFreak on October 12, 2017, 09:15 PM
Kapex KS120 now for those who are interested $1,106.25

You would have to be near crazy to buy it at any price given the track record for repairs discussed here.
I would buy it at full price tomorrow if mine was out of warranty and broke down today. Best darn saw I ever had/used
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 12, 2017, 09:29 PM
Buying a Kapex with a one year warranty is like giving a toddler a drivers license...  Definitely not a good idea!!!

Great point...forgot about the 1 year warranty.  [doh]  So the purchase of a Kapex really does become toxic during a recon sale. That alone could explain why there is such a dismal performance of the Kapex during this sale. Definitely not a good harbinger of good things to come, unless Festool decides to right the wrongs. 🤡
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: antss on October 12, 2017, 09:58 PM
how are they going to right something they can't even find Cheese  ::)
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 12, 2017, 11:12 PM
how are they going to right something they can't even find Cheese  ::)

Point well taken...the most disturbing thing I heard is when the Festool rep said that corporate was aware of the problem, but they didn't have a solution to the problem. They didn't know if the problem was with the motor or the way the tool was used.

That's not a good statement to repeat after having years upon years of documented Kapex issues.

One would think that sooner or later this issue will be addressed. I can only hope, that the sales rate of the Kapex today may speak volumes to Festool corporate...on the other hand...oh well, hope springs eternal.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SRSemenza on October 13, 2017, 10:06 AM
See full Kapex discussion on recon value / warranty issue here ........  Kapex Recon Value (http://festoolownersgroup.com/festool-tools-accessories/kapex-warranty-issues-question-vs-recon-price/)


Seth
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Slowlemur on October 13, 2017, 10:31 AM
Conturo KA 65 Hand Held Edge Bander $2,160

(email @ 10:26EST)
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ben_r_ on October 13, 2017, 01:18 PM
Oct 2   Domino 500
Oct 2   C18 Li 5.2 drill

Oct 3   Carvex PSB 420 EBQ Jigsaw
Oct 3   PDC18 5.2Ah Drill

Oct 4   SysLite LED
Oct 4   Vecturn OS 400 EQ

Oct 5   Domino XL DF 700

Oct 6   RO 150 REQ

Oct 9   CT36

Oct 10  DTS400 EQ

Oct 11  TS75

Oct 12  Of 1010
Oct 12  Kapex KS 120

Oct 13 Conturo KA 65
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Trevin on October 13, 2017, 03:36 PM
@ScoFF
I had a friend carry it back for me.  No shipping costs on that one...

Trevin
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: duburban on October 13, 2017, 03:41 PM
anyone get a conturo? i would have if i was feeling a little deeper pocketed. what kind of edgeband can you run through it? anything? byo eb ?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: James Biddle on October 13, 2017, 07:26 PM
anyone get a conturo? i would have if i was feeling a little deeper pocketed. what kind of edgeband can you run through it? anything? byo eb ?

Man, edge-banders are so finicky, in general; some more so than others.  25% off is a gamble, it was returned.  But, I'm buying when it goes under 50%.


Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: kaffine on October 13, 2017, 07:31 PM
I got one I wish it was the set instead of just the machine.  I have a few projects coming up that will be using edge banding on.  There are 3 more tools I am trying to get but think I already missed 2 of them unless they post more for sale.  Actually now that I have a Conturo I guess I need a MFK as well so 4 more tools I'm looking to get. 
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 13, 2017, 10:33 PM
Man, edge-banders are so finicky, in general; some more so than others.  25% off is a gamble, it was returned.  But, I'm buying when it goes under 50%.

Good luck on that...25% is Festool’s first and also their last offer.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: rtfosmoe on October 14, 2017, 01:14 AM
Evening,

Sorry, I haven't read the complete listing.  I'm wondering if Festools is just selling machines on the FestoolRecon.com site or will they also sell other parts which have been returned.  For example, will they be selling the 500177 KB-KA 65 SYS Edge Bander Trimming Set?  As they are selling the edge bander currently?  Just wondering.

Rich
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ben_r_ on October 14, 2017, 02:16 AM
Evening,

Sorry, I haven't read the complete listing.  I'm wondering if Festools is just selling machines on the FestoolRecon.com site or will they also sell other parts which have been returned.  For example, will they be selling the 500177 KB-KA 65 SYS Edge Bander Trimming Set?  As they are selling the edge bander currently?  Just wondering.

Rich
So far its just been machines. No one knows anymore than that.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: antss on October 14, 2017, 09:00 AM
Man, edge-banders are so finicky, in general; some more so than others.  25% off is a gamble, it was returned.  But, I'm buying when it goes under 50%.

Good luck on that...25% is Festool’s first and also their last offer.

well maybe there will be a Monty Hall like sale since this one is approaching 24 hours without closing.  Far cry from the domino which lasted only minutes. 

Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ScoFF on October 14, 2017, 01:03 PM
My God, my RO150 is beat up (from the recon sale). Didn't expect that. All of my Festool tools are in use but I keep them in great condition. Looks like this one was tossed around a bit.  I don't even want it in my collection.
[attach=1]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 14, 2017, 01:38 PM
My God, my RO150 is beat up. Didn't expect that. All of my Festool tools are in use but I keep them in great condition. Looks like this one was tossed around a bit.  I don't even want it in my collection.

Is that from the Recon sale?

The items I purchased in the past looked absolutely pristine.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ScoFF on October 14, 2017, 01:55 PM
Yes
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 14, 2017, 02:10 PM
Yes

That’s too bad.  [sad]  In the previous years I suspect that a tool in that condition, would have been offered at the less 40% price point, which they could still do. It just adds more tool category subsets to the list.

Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: antss on October 14, 2017, 02:16 PM
FF - are you going to return the RO?

Were your expectations not met or are you just not happy with the deal based on your specific tool ?

 Meaning,  do you just not want a used tool ?  Fair enough.  But the nature of Reconditioned means it is in all likelyhood a used tool.

In past sales FT partly described the condition of tools and they fell into different levels of discount based on factors like cosmetics and accessories.   Or at least, that's my recollection.   

Based on comments around here , I can see where people might expect a new looking tool in the reconditioned sale, but I don't think Festool has implied that's what we'll actually receive.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ScoFF on October 14, 2017, 02:36 PM
In my case I can't really return it because I'd have to drive back down from Canada to mail it back.
I knew it might be used but this looks in poor condition. I would never buy a 40% condition tool but I would buy a 10-20% off one based on condition to save some money. With this setup there's no way of knowing. Someone might get a new return for the same price.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: rvieceli on October 14, 2017, 03:32 PM
Just goes to show different strokes for different folks. I’d never buy at 10-20 off but I’d buy 40% off all day 😊
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: HarveyWildes on October 14, 2017, 03:36 PM
My God, my RO150 is beat up (from the recon sale). Didn't expect that. All of my Festool tools are in use but I keep them in great condition. Looks like this one was tossed around a bit.  I don't even want it in my collection.
(Attachment Link)

So a different business, but Dell distinguishes between "Refurbished" and "Scratch and Dent".  Refurbished means that any damaged parts are replaced, even if the damage is minimal and cosmetic, and then tested to work within specs.  Scratch and Dent means tested to work within specs, but otherwise sold in the condition in which it was returned.  I never buy Scratch and Dent, always Refurbished.  There is an intangible benefit to something that looks and feels new, even if I know that it was pre-owned.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 14, 2017, 03:44 PM
Just goes to show different strokes for different folks. I’d never buy at 10-20 off but I’d buy 40% off all day 😊

Ya exactly...with the previous sales I only purchased at the 30% & 40% levels, under that, I had a difficult time with the warranty being axed to only 1 year. So this sale is a conundrum for me at the 25% level, especially seeing the condition of the 2 sanders mentioned.

Even at the 40% level, the cosmetic issues with the tools I received was nonexistent. The stuff I purchased at 30/40 off appeared to be new.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 14, 2017, 08:17 PM
@T. Ernsberger - I got your email. I'll hit you back shortly and make sure you're taken care of.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: James Biddle on October 14, 2017, 09:12 PM
My God, my RO150 is beat up (from the recon sale). Didn't expect that. All of my Festool tools are in use but I keep them in great condition. Looks like this one was tossed around a bit.  I don't even want it in my collection.
(Attachment Link)

This brings up an interesting question; why can't FestoolRecon post a pic of the actual too for sale?  If there are 5 of something for sale, you know when the first one is allocated and can switch to pic #2.  You already have this counter in the program anyway to know when you ran out.  Or better yet, if you have 5, post pics of each with an 'Add to Cart' under each?  You can describe any blemish in the description.

SVS speakers have sales on their returned or blemished speakers once or twice per year.  They show the new pics of each, generic descriptions of the condition of the speaker, and a pic of any blemish.  You know what you're buying, and they can batch the sales rather than making them continuous, reducing the labor overhead from continuous sales.  It's a great model.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: neilc on October 14, 2017, 10:50 PM
FF - you might try wiping the sander down with some WD-40 or Beoshield on a rag.  I'm amazed at how they will clean up.

Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cochese on October 14, 2017, 11:01 PM
My God, my RO150 is beat up (from the recon sale). Didn't expect that. All of my Festool tools are in use but I keep them in great condition. Looks like this one was tossed around a bit.  I don't even want it in my collection.
(Attachment Link)

This brings up an interesting question; why can't FestoolRecon post a pic of the actual too for sale?  If there are 5 of something for sale, you know when the first one is allocated and can switch to pic #2.  You already have this counter in the program anyway to know when you ran out.  Or better yet, if you have 5, post pics of each with an 'Add to Cart' under each?  You can describe any blemish in the description.

SVS speakers have sales on their returned or blemished speakers once or twice per year.  They show the new pics of each, generic descriptions of the condition of the speaker, and a pic of any blemish.  You know what you're buying, and they can batch the sales rather than making them continuous, reducing the labor overhead from continuous sales.  It's a great model.

With how fast most of this stuff sells, they’ll spend more time taking the pics than having them available.

That, and this is the first time I’ve heard of someone getting a badly damaged product. My Midi at 30% was basically new.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 15, 2017, 01:51 AM
I will say that both the RO150 and Domino 700 from the recon sale that I received were packaged well with bubble wrap around the systainers within each box. I had no damage to the systainers whatsoever.

That's good to hear...it reminds me of my prior experiences with past Festool recon sales. I'd highly recommend the previous sales. They offered used equipment at the 20%, 30% or 40% discount level and everything I received, appeared to be in an as-new condition.

Sorry to say, but the photo I saw earlier of the RO 150, was horrendous. Frankly, that condition is way beyond my comprehension. Why would anyone when presented with an actual photo of that tool knowingly purchase it for a 25% discount and a 66% reduction of warranty?

The answer is they wouldn't. They may purchase it at a 40% discount, but certainly not at 25%. Wow...what happened to Festool integrity?

At the risk of sounding like a broken record and just regurgitating everything I've said in the past (while at the same time receiving multiple negative reviews)...I am very disappointed with this particular biennial tool sale. This is not what Festool as a manufacturer should aspire to be.

Remember, the original intent of this new recon sales format was to make this recon sale easier for everyone involved. However with late emails, nonexistent emails and the recently revealed photos of damaged goods, I have my doubts if the original goals have been achieved.

There has been some discussion as to why the FOG has recently seen so many negative comments, may I suggest...that this may just be a mirror reflecting the general Festool attitude towards their customers.

Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: antss on October 15, 2017, 09:45 AM
Quote
Why would anyone when presented with an actual photo of that tool knowingly purchase it for a 25% discount and a 66% reduction of warranty?

The answer is they wouldn't. They may purchase it at a 40% discount, but certainly not at 25%. Wow...what happened to Festool integrity?

This isn't really accurate. One can take a look at eBay and Craigslist sales to find people snapping up similar offers and many have no warranty at all.  I think we can safely assume that none of them have been inspected by qualified tech either.

I'm not sure festool's integrity is in question here. Their disclosure in the recon FAQ say something to the effect that you should expect marks ect.....it should also be noted that "all sales are final".  Earlier posts here may make it seem like the std. 30 day return policy is available.

Given that dealers hate recon sales, the angst this one has created, and the perceived low volume of gear available anyway - I'm surprised FT even bothers trying to dispose of this stuff themselves. Especially in a well publicized sale. I'm sure they could dispose of the stuff quietly in Indy with little exposure.

Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: grbmds on October 15, 2017, 02:10 PM
Has Festool been contacted concerning the condition of the recon RO150 that was beat up on receipt? If not, why not? Do that. If nothing is done about it, then is the time to be putting Festool down and be angry about it and complain.  I have only bought 2 reconditioned tools from Festool. Both were in like-new condition. That generally seems to be the norm for these tools. While it shouldn't have been shipped in the condition that the picture shows, Festool should be contacted or Tyler emailed about it. Why does the FOG have so many negative comments? It's easy to be negative instead of taking appropriate action.

It's exhausting to read the negative posts where people exert as much effort posting as they would just returning the tool or sending it in for warranty repair. These days, there is very little new information posted on the FOG which is of any value to beginners or people who have legitimate questions about how to use a tool or the best technique. Mainly it's used to "pile on" when someone has a problem. And, of course, anyone asking a question always runs the risk of being put down for the question or verbally abused for even asking it. The best course of action when you have a problem is to use the resources available to fix it; not complain about it.

The recon program isn't for everyone. To me they aren't worth it for anything less than a 30% discount and that's borderline. Given they have been in use (possibly by someone who didn't use them correctly and returned them) and losing 2 years of the warranty, it just isn't worth it.

People expect perfection from Festool. That doesn't exist in the real world. In all the Festool tools I have bought I have only had one with a defect. Instead of complaining on the FOG, I returned it within 30 days to the retailer and got a new one. That's what the return policy is for. If it had been after the 30 days, I would have sent it in for warranty repair and just lived with the fact that I was too stupid to use it within the first 30 days. No company is perfect. Maybe Festool pushes that expectation because of the price of their tools, but they, like all other companies, make mistakes, manufacture bad tools, install parts that fail, etc. Festool has always responded positively to my requests for warranty service and other questions I've had. At least give them the chance before running them down as a company.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on October 15, 2017, 04:53 PM
I have a sander that looks as bad as that RO150.
It's an RAS 115 and by far the worst looking sander I have but I bought it on ebay for less than half of the new price (no warranty and no tax).
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: J0hn on October 15, 2017, 05:35 PM
I would be very disappointed if I received that sander....

Maybe Festool should take a page from the Amazon Playbook

Call it "Festool Warehouse Sales' and you list an item with the original picture, but you also describe the condition.  ie Amazon will say something like '10% cosmetic damage on the side" etc.  You offer a 30-day return policy if it is defective or not as described.  You start the item at a small discount and then every week you just drop the price a bit until it sells.  Works for them and I have gotten some really good deals that way

Here is an example - a 8mm cutter for the domino (Festool 493492)  Current price is $44, but you can get it for $27

http://smile.amazon.com/gp/offer-listing/B0017VF1YG/ref=dp_olp_all_mbc?ie=UTF8&condition=all

"Minor cosmetic imperfection on top, front or sides of item (affecting less than 1% surface area). Item will come in original packaging. Packaging will be damaged"

You want a Carvex for $295?  That is currently 21% off, it may go lower or someone may buy it.  (it has cosmetic damage and the case appears to be missing)  and from what I understand - the Festool warranty is transferable?  So there is a good chance there is some warranty left on this
http://smile.amazon.com/gp/offer-listing/B00DRF284Q/?ie=UTF8&condition=all

[attachimg=1]




 
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: grbmds on October 15, 2017, 06:00 PM
It still would be nice to hear whether Festool was notified about the RO150 recon sander and what their response and follow up action was. From my experience and from what I've read on the FOG, a recon tool in the condition in the picture is rare and is not consistent with the Festool policy on recon tools. If Festool hasn't even been contacted, then I'd say they have been indicted and convicted without being allowed to take any action.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: James Biddle on October 15, 2017, 06:08 PM
"What is the condition of refurbished tools?
Reconditioned tools can include gently used tools and discontinued items. Used tools are inspected by Festool trained technicians. All tools meet Festool’s high performance and quality standards. However, you should expect them to have visual blemishes."

Can include "gently used tools", but also can include "beat to heck"?  That RO150 certainly falls in the "visual blemish" category.

"Why does Festool need to sell reconditioned tools?
We receive reconditioned tools from a number of sources. A majority from dealers since we have a very generous return policy that plays a key role in offering top of the line customer service for both our dealers and end users."


How did that tool make it's way back to Festool?  Does not look like a 30 day return or demo unit, does it?

"What is the return policy for tools bought on festoolrecon.com?
All sales on festoolrecon.com are final."


So, you can't see it, you can't return it, you only get a one-year warranty, and you have to trust Festool's opinion that it's been gently used.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: antss on October 15, 2017, 07:00 PM
JOhn - that reinforces my point exactly.   Less warranty (or none), no thirty day no hassle policy and by the time you add in the price of the missing SYS2 you have spent the same as shiny new carvex.

James , FAQ clearly says the sale can include USED tools. What do you think happens to gear sent in for repair ,but then declined because of cost ? 

That sander could have easily been thirty day'd  back to a dealer after it sanded a deck or a boat. Beat to heck to me would be a cracked housing, broken vac port , frayed cord , faded plastic.  That one looks like it was heavily used and not babied. It's a tool, not a safe queen as the gun collector like to say.  We've all seen worse.

I wouldn't be happy with that sander either.  But , I wouldn't be cross with Festool. I'd be mad at myself for falling for the hype and fever pitch that a Festool Sale generates.   To me , this one hardly represents a good buy or value.  But that's me. Some guys just like paying a few bucks less, and that's their highest priority.

Given the disclosure , and lack of accurate description of each tool sold , I wouldn't bite at 40% 0ff either. I'm also surprised we went this deep into the sale before someone got a runt.

I'm curious whether we'll see another item on Monday, or do we have to wait til the all the conturos sell off  ?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Brandon on October 15, 2017, 08:31 PM
You’d think Festool could have just replaced the entire black plastic housing on that Rotex, cost would be very minimal and the tool would look only lightly used in the few remaining exposed areas.
I’ve been enjoying reading through this thread. Various complaints, many of which are valid. This sale just isn’t for me. The risk outweighs the reward
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: grbmds on October 15, 2017, 10:44 PM
 Negative assumptions. No facts about whether the purchaser took what would be the most sensible and logical action; contacting Festool. And, if Festool were contacted, what did they do about it? Just reinforces the comments concerning how negative this forum has gotten and how little truly useful information is being supplied on the whole.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: J0hn on October 15, 2017, 11:07 PM
Negative assumptions. No facts about whether the purchaser took what would be the most sensible and logical action; contacting Festool. And, if Festool were contacted, what did they do about it? Just reinforces the comments concerning how negative this forum has gotten and how little truly useful information is being supplied on the whole.

Who said the 'purchaser' wanted any action taken?

In my opinion - he was posting his experience with a product that he purchased from the 'recon' sale

re·con·di·tion
overhaul or renovate.  To restore to good condition, especially by repairing, renovating, or rebuilding.


I certainly wouldn't describe the condition of that sander as 'good'. 

His post is very useful - basically, buyer beware.  Even though they describe the reconditioned tools as  "tools can include gently used tools and discontinued items" the 'purchasers' post makes it clear that you can also receive tools that were beat to sh*t - and remember, all sales are final
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: grbmds on October 16, 2017, 12:34 AM
The point is that it doesn't appear that the problem is typical of Festool reconditioned tools. The tool was sent out before it was in the desired condition. An error was made. It's only "buyer beware" if Festool refuses to correct the problem.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ScoFF on October 16, 2017, 12:37 AM
I just picked it up Saturday morning and am waiting until Monday to contact anyone. Nothing can be done over the weekend.
I wonder how much replacement housing would cost if I replaced it to look decent.  Probably not cheap.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Gregor on October 16, 2017, 05:47 AM
I wonder how much replacement housing would cost if I replaced it to look decent.  Probably not cheap.
47€ for all three parts.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: antss on October 16, 2017, 08:49 AM
grb - I don't think Festool is going to consider a scratched sander housing a "problem".   

Festool's "desired" condition is that works like it was designed.  Cosmetics are a secondary issue at best. 

An end user's desire may very well be something different. But that doesn't constitute a problem under the terms of the sale. 
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: jarbroen on October 17, 2017, 11:31 AM


Given that dealers hate recon sales, the angst this one has created, and the perceived low volume of gear available anyway - I'm surprised FT even bothers trying to dispose of this stuff themselves. Especially in a well publicized sale. I'm sure they could dispose of the stuff quietly in Indy with little exposure.

I think this is the best idea in the whole thread. 
At first, I was really excited to pickup a tool or two at a discount.  But all the negativity that's being generated kinda sours the fun of the deal.
I think the picture of the damaged sander that was posted is a good reminder for those considering a purchase.  Not as a bash against Festool but just a warning that you may not get a 'new looking' tool.
And it's definitely not a sale that's going to please everybody.
Personally, I'd pay the extra 15%(I lose 10% discount due to tax) and just get a new tool with the 3 year warranty and 30 day return policy.
That doesn't mean Festool sucks or the sale sucks.  It just means that it doesn't work out for me personally.

Back to the quote from antss, I think it would be a great idea if Festool quietly sent those recon tools out to dealers as demo units.  Even better would be donating a kind of 'shop tool setup' to high school woodworking shops.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Pompeio on October 17, 2017, 12:07 PM
On the other side of the coin:  I have purchased two items so far during this event.  Both items were received in pristine condition with one being a sander---unable to differentiate from brand new.  Festool provides a one year warranty which is the same period as offered by some other manufacturers.  Perhaps I have been lucky but I have no complaints. 
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ScoFF on October 17, 2017, 12:08 PM
I did use the festoolrecon website contact us form but no response yet.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 17, 2017, 12:48 PM
@ScoFF - I'm not sure who that form is going to, but I'll look into it for you and have someone get back in touch with you.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: T. Ernsberger on October 17, 2017, 01:00 PM
I purchased a TS75 from the Recon sale and it’s in new condition.  I don’t think it was ever used.  It is a metric version which is maybe why it was in the sale.  I’m happy with my purchase and would do it again.   Plus already owning a lot of guide rails it was awesome for me not having to buy another 75in guide rail with a new  saw.   Thanks Festool for having the sale.  They didn’t have to do The sale at all!!!
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: antss on October 17, 2017, 01:12 PM
So.........................the success of this sale seems to boil down to what side of the equation you are on.

T.E. & Pompeio, would you feel as good about this sale if you'd received tools in similar condition to ScoFF's ? 

What about if you missed out because the email for that ts75 went AWOL because of whatever cyberspace gremlins plagued Cheese ?

This is like everything else - haves ; and have nots. 

Should the have nots be chastised for voicing their displeasure ? 


jarbroen - I like your idea better  [wink]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: grbmds on October 17, 2017, 06:24 PM
So.........................the success of this sale seems to boil down to what side of the equation you are on.

T.E. & Pompeio, would you feel as good about this sale if you'd received tools in similar condition to ScoFF's ? 

What about if you missed out because the email for that ts75 went AWOL because of whatever cyberspace gremlins plagued Cheese ?

This is like everything else - haves ; and have nots. 

Should the have nots be chastised for voicing their displeasure ? 


jarbroen - I like your idea better  [wink]

Haves and have nots? C'mon, this isn't something as important as issues like healthcare access/cost. It's tools. It seems that there is a lot of criticism and complaining about Festool. Then, when someone misses the chance at a recon tool, which seems to be an item that breeds even more criticism, then people complain about missing the chance at a tool that people seem luke warm about anyway. I think people just like to complain. I admit sometimes it is fun but it can also be tedious.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: James Biddle on October 17, 2017, 08:03 PM
I don't think the criticism is unwarranted. 

They've taken away the older used tool model where they described the degree of usage with varied price points to match; everyone had a good idea of the level of condition that they could expect.

They've replaced it with this model in which you can't see it, can't return it and all pay the same price for everyone of those tools regardless of the condition. 

Oh, and they introduced this nice new feature whereby they pop this one sale into your email, don't tell you how many are available, and never confirm they all are actually sold before being pulled from the sale list, leading everyone to think these are flying off the shelf.  What if they are selling a few of these, pulling the others (Kapex and Contouro) to generate demand before the next time list them?

I love most of my Festool tools and I have a CRAP load of them; I'm an avid user.  I don't, however, love this constant bungling by Festool.

And here's my best advice to Festool on how to not get negative reviews, do something positive.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: beewerks on October 18, 2017, 09:33 AM
I purchased a TS75 from the Recon sale and it’s in new condition.  I don’t think it was ever used.  It is a metric version which is maybe why it was in the sale.  I’m happy with my purchase and would do it again.   Plus already owning a lot of guide rails it was awesome for me not having to buy another 75in guide rail with a new  saw.   Thanks Festool for having the sale.  They didn’t have to do The sale at all!!!

I also got my TS75 a day ago and got to play with it last night.  There was some minimal sawdust in the blade area and visible light use on the blade, but everything else was spotless.  The base doesn't look like it ever sat on rail.  Mine was also a metric version which is OK I guess.  Figured I would have to start dipping in the metric pool at some point anyway!
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: live4ever on October 18, 2017, 10:45 AM
@Cheese
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 18, 2017, 10:49 AM
@Cheese

Thanks for the heads-up...just got one. I was refreshing the Festool recon website and it happened to pop up.  [jawdrop]  [thumbs up]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: egmiii on October 18, 2017, 10:54 AM
Grabbed a DF700 as well. Hoping it's in mint condition. I've had serious reservations buying a tool sight unseen. This is a first for me. I hope it doesn't become the last.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: rtfosmoe on October 18, 2017, 09:20 PM
All,

I have purchased over $6,000 of Recon/Festool Connect items from Festools LLC.  From what I could tell from the items which I received, so only a few were used. Of those which were used, those items still had the plastic on the bases (Such as my 1400 and edge bander). I'm assuming the machines will outlast the warranty   I consider Festools the German version of Levis Strauss or Apple.  They both stand by there product. Their name is imprinted on it! 


Rich
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: rst on October 19, 2017, 07:23 AM
While I did not buy anything during this sale...have most everything that I can use...I have bought six or seven items over the years and everyone was pretty much perfect.  Only had two issues, rail that came with my 55 was not straight, Uncle Bob gave me Festool service's # and three days later I had a new rail.  The other was that the 55 need to be adjusted as it was not parallel to my rails but I would have adjusted it anyway so that it matched my 75 and Makita.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: BJM9818 on October 19, 2017, 09:49 AM
My dumb  $&@ got so excited when I saw the sys lite email and realized it was still available I purchased it within seconds. It never even crossed my mind they would be selling a tool that was replaced a few years ago.  [blink]

Earlier This year I had already purchased two Duo with tripods and a syslite II. $1000 worth of just lights from festool. That was the last recon tool email I will ever click on.

Anybody want to buy a syslite for $100 shipped. This thing sucks compared to the new one.

25% off a unknown used tool doesn't get me excited enough to pull the trigger. I figured a light why not. Caveat Emptor
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: T. Ernsberger on October 21, 2017, 10:22 PM
Can we use a $50 voucher on a Recon Tool?  @Festool USA @TylerC
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SRSemenza on October 21, 2017, 11:16 PM
(Attachment Link)

I posted this to an existing thread on Sunday, but — for fear that it could have been buried deep in an old thread — I'm creating a separate thread.

Festool USA will begin selling reconditioned tools online in a few weeks. You can sign up now at www.festoolrecon.com.

Here's how it will work:
The website will feature one tool at a time. Every time a new tool becomes available, subscribers will receive an email notification. That tool will be available until it's gone. At that point the next tool will become available.

Why aren't we just making everything available at once? There are a few reasons. First off, we think this is a fun, exciting and unusual approach that we hope you enjoy. Also, we're not a retailer, so we want to approach this in a way that's manageable and makes sure that orders are fulfilled quickly and accurately.

A few notes
  • This is for US residents only. (Sorry, Canadian friends.)
  • All tools will come with a one-year warranty.
[li]Vouchers including the PRO 5 voucher cannot be applied to reconditioned tools.[/li]
[li]If you're worried about your friendly neighborhood Festool dealer, don't be. We've involved them in this in a way that most should be very pleased with.[/li]
[/list]

Subscribe now at festoolrecon.com to be alerted when the first tool becomes available!

(Tyler)

Just as a confirmation. And since this topic has many pages now I thought a re-post of the Recon info would be handy.

Seth
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 22, 2017, 01:19 AM
Wow...13 pages later and we’re probably still not even 25% into the recon sale. Who’d have thunk.  [eek]

Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: jobsworth on October 22, 2017, 02:31 PM
Hey you guys need to buy up that CT so we can see whats next....  [oops]

 [thanks] for your understanding
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: worldburger on October 23, 2017, 11:30 AM
Wow...13 pages later and we’re probably still not even 25% into the recon sale. Who’d have thunk.  [eek]

How do you know we're only 25% through the recon sale?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: antss on October 23, 2017, 11:53 AM
Hey you guys need to buy up that CT so we can see whats next....  [oops]

 [thanks] for your understanding

I'm not so sure.  [unsure]

The conturo was up for a loooong time and probably didn't sell out.  Then we had a couple of sanders that probably didn't sell out either.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Steven Owen on October 23, 2017, 04:42 PM
Sucks to be left out in Canada.  Hopefully you’ll have a site for Canadians in the future.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: scary on October 23, 2017, 04:57 PM
Its neither a fun or exciting approach . Its stupid.
You wanna get Festoolians happy and excited? Own up to the Kapex problem,man up and fix it. Make a solution hapoen and show some respect for Festool customers, 90% of whom are ridiculously loyal. Maybe return the favor.
-First negative Festool comment ive ever had ...and my Kapex dosent even have scorch marks on it..yet.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ScoFF on October 23, 2017, 06:30 PM
Sucks to be left out in Canada.  Hopefully you’ll have a site for Canadians in the future.

Just ship it to Montana and drive 10 hours across the border.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: DB10 on October 23, 2017, 06:37 PM
Sucks to be left out in Canada.  Hopefully you’ll have a site for Canadians in the future.

Just ship it to Montana and drive 10 hours across the border.
10 hour drive plus gas to save a 25% discount minus two years of warranty for the Festool lucky dip. Sounds to good to be true.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: antss on October 23, 2017, 07:16 PM
Don't discount the euphoria that comes with being part of the select few that are lucky or fast enough to actually score one of the tools from this sale.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 24, 2017, 04:49 PM
Well I've mentioned that the 3 or 4 reconditioned tools I purchased in previous recon sales all appeared to be in like new condition. Well the DF 700 I snagged recently, also appears to be in like new condition.
Other than a small scuff mark on the Systainer and a couple of bent pages in the owners manual, everything looks just like it should. [big grin] [big grin]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Svar on October 24, 2017, 05:51 PM
When I see power cord in a tight knot like your second pic. I cringe.  [scared] I think people who do this to a cord should be kept away 300 ft from power tools by court order.  [mad]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 24, 2017, 06:38 PM
When I see power cord in a tight knot like your second pic. I cringe.  [scared] I think people who do this to a cord should be kept away 300 ft from power tools by court order.  [mad]

Funny...that’s directly from Festool.

Ya after I took the pictures the first thing I did was to uncoil the cord and just let it breathe. It’s been hanging from the ceiling for 24 hours now and it’s still like a pretzel.  [tongue]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Svar on October 24, 2017, 07:02 PM
When I see power cord in a tight knot like your second pic. I cringe.  [scared] I think people who do this to a cord should be kept away 300 ft from power tools by court order.  [mad]
Funny...that’s directly from Festool.
Ya after I took the pictures the first thing I did was to uncoil the cord and just let it breathe. It’s been hanging from the ceiling for 24 hours now and it’s still like a pretzel.  [tongue]
I knew you would never torture a cord like this.  [big grin]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Peter Halle on October 24, 2017, 08:13 PM
So, after users have received their tools we have one (the sander) that was dirty and scratched up, and one cord that wasn't coiled in a manner that some would consider acceptable.

And then we have those whose tools look like new.

And then we have the debates about value (cost versus warranty).

And then there are the comments about how the process is unfolding.

Just summarizing for those who have tuned in late and won't scroll to the top of the thread.

Peter
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ScoFF on October 24, 2017, 08:56 PM
I haven't heard back from Festool about my RO150 yet.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Peter Halle on October 24, 2017, 09:19 PM
I haven't heard back from Festool about my RO150 yet.

Sorry to hear that.  @Festool USA

Just in case there might be an issue with their routine of emails, if you would like to get closure you might want to try calling them.

Peter
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 24, 2017, 09:27 PM
@ScoFF - Please shoot me a message with the text of your email. At this point that might be the fastest way for me to get this to the right people tomorrow.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: antss on October 24, 2017, 10:54 PM
Cheese , you obviously didn't get a Pro5.  All of mine came wrapped much tighter than that with a wire tie.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 24, 2017, 11:20 PM
Cheese , you obviously didn't get a Pro5.  All of mine came wrapped much tighter than that with a wire tie.

Actually antss I did pick up a Pro5. I’ve just never noticed the cords before because the first thing I do with a new tool is to unroll the cord and hang it from the ceiling. Let her stretch out a bit, then it’s always easier to add it back into the Systainer.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 25, 2017, 11:39 AM
@bnaboatbuilder - I've seen the list for the rest of the week, and it's new stuff and something that sold out really fast during its first go-around. The frequency is based in part on recon availability, which varies from tool to tool.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on October 25, 2017, 12:32 PM
Cheese , you obviously didn't get a Pro5.  All of mine came wrapped much tighter than that with a wire tie.

Actually antss I did pick up a Pro5. I’ve just never noticed the cords before because the first thing I do with a new tool is to unroll the cord and hang it from the ceiling. Let her stretch out a bit, then it’s always easier to add it back into the Systainer.

I've got a box full of new zigzaggy cords.
I just use a couple of older 16 gauge cords.
The newer cords have a different composition that doesn't straighten out as well as the old.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on October 25, 2017, 12:34 PM
Tyler said,  "something that sold out really fast"

Sounds like a refurbed Domino 700. I missed it twice now.
Can't sit in front of the computer forever and I don't get notifications of Promotions on my phone...
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ScoFF on October 25, 2017, 01:03 PM
I'm always afraid when Lebanon shows up on my phone but I got a call from Festool and they're shipping me out some rotex housing parts for me to swap out.  I'm happy with that and they were nice.
Normally I wouldnt complain about scuffs and scratches but I'm happy I mentioned something this time.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 25, 2017, 01:14 PM
Sounds like a refurbed Domino 700. I missed it twice now.
Can't sit in front of the computer forever and I don't get notifications of Promotions on my phone...

Welcome to the right field bleacher seats Michael...I don't get notifications consistently either. Haven't received them in days. [mad]

I just happened to pass by the computer at the right moment and decided to hit refresh. The DF 700 popped up! Strictly a stroke of luck...nothing more...nothing less. [crying]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: DynaGlide on October 25, 2017, 01:23 PM
CT-26 is up.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 25, 2017, 02:24 PM
I don't need a merry-go-round of the CT-26, Planex and Kapex.

Don't leave out the Conturo [poke] I'm sure that will be back and probably not by popular demand. [tongue]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Svar on October 25, 2017, 02:39 PM
@TylerC It would help if instead of a stock photo you posted an actual item. Then buyers could at least judge its conditions from overall appearance. For example, router base or saw shoe tells a lot about tool's mileage.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 25, 2017, 02:51 PM
@Svar - Thank you for the suggestion. I understand the uncertainty of buying something and not knowing if it will look brand new or will have some blemishes.

The issue is that they'll all be slightly different. If sell 10 sanders, each will be in a slightly different condition.

Someone earlier had suggested an idea where the photo would change each time one of them sold so that you would see the exact tool that you would buy. That's a really cool idea, but it would complicate the entire process and leave a lot of room for error. (Especially for the tools that sold out in less than 10 minutes.) While it's feasible, this isn't our primary business, so need something that doesn't put too many strains on primary business. That's part of the reason for the one-tool-at-a-time approach.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: magellan on October 25, 2017, 08:33 PM
Hello all
You know I’ve been reading this thread from the start and have been trying to possibly buy a tool or two but can’t seem to get an email regularly.  I got one on Monday I believe.  The only way I know a tool was offered is when I see it posted as being sold out.   

Thanks Tyler for trying to fix it a few weeks ago but to no avail it’s sporadic at best.  Finally I went on the Recon site today and seen a CT 26 was still offered.  This evening I see there was a Systainer offered.  It’s not going to make a difference in my life if I don’t get to buy one of the items I might be considering but I’d like to get an opportunity. 

Maybe I’m just curious about what is up for sale.  I just find it odd how the distribution email list works why some get every email an others get some or none.  It seems like when a NEW Tool or product is offered I get  those emails. 

Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SouthRider on October 25, 2017, 09:06 PM
I went from all emails to only one per day. Then I set up a second account using another email address and got every email to both accounts for the last week or so.

The last 2 days I have only received emails to the "new" account.

Go figure.............
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: James Biddle on October 25, 2017, 09:11 PM
@Svar - Thank you for the suggestion. I understand the uncertainty of buying something and not knowing if it will look brand new or will have some blemishes.

The issue is that they'll all be slightly different. If sell 10 sanders, each will be in a slightly different condition.

Someone earlier had suggested an idea where the photo would change each time one of them sold so that you would see the exact tool that you would buy. That's a really cool idea, but it would complicate the entire process and leave a lot of room for error. (Especially for the tools that sold out in less than 10 minutes.) While it's feasible, this isn't our primary business, so need something that doesn't put too many strains on primary business. That's part of the reason for the one-tool-at-a-time approach.

Tyler,
You're point that each will be slightly different is exactly the reason to sell them individually.  Does it really matter if 6 tools sell out in 10 minutes or 10 hours?  How would slowing down the rate of sales of used tools detract from Festool's primary responsibility of selling new tools?  What is the purpose of making it go quickly?  Don't answer.

Doesn't your statement of 'one-tool-at-a-time' approach seem at all in odds against the 'blast them out in a group' approach you've taken? Yes, you can argue that all of the same model tools are sold in a group to make it more efficient, but how do you reconcile that with the fact that you've had multiple listings of the same tools within weeks?  Do you really expect everyone to believe that after the initial sale of Kapex,as an example, that you've suddenly gotten so many more available Kapex saws since the first sale, that you've needed a second sale before most of your other offerings have come up even once? Does this seem at all to fly in the face of Festool's implied lack of response that their is no higher rate of failure?

Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 25, 2017, 10:23 PM
@James Biddle - We normally don't get into these sort of public discussions about our sales and marketing tactics, but I'm curious about how you envision that it would work to sell one item at a time? Maybe I'm misunderstanding your idea, but how would that work from a customer perspective?

"Yes, you can argue that all of the same model tools are sold in a group to make it more efficient, but how do you reconcile that with the fact that you've had multiple listings of the same tools within weeks?"

I really don't see the issue here. We have a limit on the number of units that will become available each day. We don't sell more than that, because we want to make sure that we can properly fulfill those days orders without detracting from our primary business. If the number of recon tools available for a specific product is greater than the daily limit, we won't fully sell out of that tool. We've initially set the daily limit fairly low to make sure that things get launched and fulfilled properly. It will increase over time.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: w802h on October 25, 2017, 10:28 PM
I think it's set-up great!  The unpredictability adds excitement and the roll-out of one or two items a day prolongs the fun!
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: James Biddle on October 25, 2017, 11:59 PM
@James Biddle - We normally don't get into these sort of public discussions about our sales and marketing tactics, but I'm curious about how you envision that it would work to sell one item at a time? Maybe I'm misunderstanding your idea, but how would that work from a customer perspective?

"Yes, you can argue that all of the same model tools are sold in a group to make it more efficient, but how do you reconcile that with the fact that you've had multiple listings of the same tools within weeks?"

I really don't see the issue here. We have a limit on the number of units that will become available each day. We don't sell more than that, because we want to make sure that we can properly fulfill those days orders without detracting from our primary business. If the number of recon tools available for a specific product is greater than the daily limit, we won't fully sell out of that tool. We've initially set the daily limit fairly low to make sure that things get launched and fulfilled properly. It will increase over time.

Tyler, great question!

Let's set up a page of all of the particular tools you have of a particular model you want to sell that day/week (doesn't matter) along with the previous tools that haven't sold.  The only difference is you give each tool a particular number, so one tool can be differentiated with another. Easier to explain by example. 

You set up the site to email to the subscribers every time a new tool is introduced, like today.  The thing is, they not only see the new tools, individually, but they also see any remaining tools, at an additional discount.

You have 4 RO90's for sale.  The repair/refurbishment team, does their work and a pic or two of each is taken after the work is done.  The sanders get put on a shelf with an individual number and pics the repair team takes.  You post all of the available RO90's, by individual number, with their price and their pics.

Now, the transaction is transparent. People buy the best 2 of the 4 RO90's immediately after seeing the pics.  These are the people looking for the pristine tools. Then the 2 other RO90's can be carried forward to the next tool model sales or additional discounts can be offered at whatever time period the company decides. It doesn't matter if they sell right away, because you can periodically discount them until they do.  It creates the separation between those that want a newer tool at a slight discount, and those that love to skim the best deals off the bottom.  As you gradually lower the price, different consumers will become interested, knowing that their are fewer and fewer tools heading to the bottom of your desired price, further enticing the low cost buyers to move.

The model is Festool's and is internal.  Also, warranties can now be adjusted per tool rather then by rote.  It gives Festool a lot of flexibility to adjust the price and warranty dynamically according to your internal decisions.

Everyone that buys has a success story,  "I bought this prefect tool for X% under new","I bought this tools way below new price just before someone else got it", "I bought this tool at rock bottom and everyone else paid too much".

You will still have complaints form individuals, but will have so much more support.

Anyway that's my idea,
James
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: T. Ernsberger on October 26, 2017, 08:24 AM
Only one person received a tool that wasn’t in good to new condition and Festool took care of the problem.  Recon sales have changed over the years,  some things good, others bad. The last one you had to call a dealer when the tools hit the website and the dealers placed the orders,  there were no pictures added but the tool discount was 10-40% off.  There’s been a lot of hate with the Recon sale.  I’m happy with the tool I purchased and so are others.  Festool doesn’t have to offer a recon sale at all.  If your not happy with the process or the tools just buy them new at retail price.  We need to turn FoG into a positive place not a Festool Witch Hunt!!! 
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: egmiii on October 26, 2017, 08:47 AM
Picked up a DF700 last week and was hoping it would be in mint condition. Showed up a few days ago in mint condition. I'm satisfied enough to buy again. Thanks Festool.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SouthRider on October 26, 2017, 09:15 AM
I love James idea - on the surface. It does sound like it could be a lot more work for Festool though. An idea like this seems to be in-between the current offering and the auction approach some have suggested. A listing for each tool would also take more computer programming, but would allow stale items to stay available even as others are introduced. An "original list date" could also allow buyers to anticipate further price reductions for the stale items, as well as allowing Festool to adjust the terms for each item.

The approach taken this year has had it's flaws, but it has made the tools available to more people than before. I have bought two items, and was never able to participate in a recon sale before now. Been frustrated about parts of the process, but overall it's a better one.

Tyler - just think I need to state publicly that you have done a tremendous job of navigating and handling all of the "input" from myself and all the other users regarding this sale. We do appreciate you and all the others involved who are trying to do something new.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ScoFF on October 26, 2017, 10:59 AM
How about a page the way it was before, a list of tools and their % discounts based on condition.
The old system didn't have quantities, just something that said "very low quantity".

The only difference is we don't have to go through a dealer to buy them.
No individual pictures, no exact quantities, this seems pretty reasonable to me.

Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on October 26, 2017, 01:40 PM
I too liked the way the prior recon sales included a general condition description with proportional discount.

Like new 10% off.
Slightly used 20% off.
Used 30% off.

I bought a few tools at 30% off and was more than happy with the condition (way better than the RO 150 ScoFF received).
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: James Biddle on October 26, 2017, 09:22 PM
I love James idea - on the surface. It does sound like it could be a lot more work for Festool though. An idea like this seems to be in-between the current offering and the auction approach some have suggested. A listing for each tool would also take more computer programming, but would allow stale items to stay available even as others are introduced. An "original list date" could also allow buyers to anticipate further price reductions for the stale items, as well as allowing Festool to adjust the terms for each item.

The approach taken this year has had it's flaws, but it has made the tools available to more people than before. I have bought two items, and was never able to participate in a recon sale before now. Been frustrated about parts of the process, but overall it's a better one.

Tyler - just think I need to state publicly that you have done a tremendous job of navigating and handling all of the "input" from myself and all the other users regarding this sale. We do appreciate you and all the others involved who are trying to do something new.

+1 on the job Tyler’s doing.  He does a great job, as do all the moderators, at staying above the fray.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 27, 2017, 10:34 AM
I too liked the way the prior recon sales included a general condition description with proportional discount.

I bought a few tools at 30% off and was more than happy with the condition (way better than the RO 150 ScoFF received).

Ya, the old method was fine with me too...just choose the tools, contact your dealer and wait for the return call to find out what you scored.   

It was over within 2-4 hours...finished...back to work.

I purchased a LS 130 and a MIDI vac at 40% off and they also looked to be in as-new condition.  [cool]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on October 27, 2017, 10:47 AM
Don't leave out the Conturo [poke] I'm sure that will be back and probably not by popular demand. [tongue]

Hmmmm...back so soon?   Friday 10/27 9:45 am
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 27, 2017, 10:52 AM
We're now over 400 replies, and many of them are from the same handful of us. This is a good time to turn the page on this topic.

I'm not going to lock it, because the recon sale is ongoing. However, let's shift and mostly limit replies to the following:


I appreciate everyone's feedback on this thread. I'll be monitoring it less actively, so please tag me if you need something. Thanks.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ChrisK1970 on October 27, 2017, 03:54 PM
I got the OF2200 and had a question concern from customer service. As always great service. Can’t wait to get my new beast in the shop.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on October 27, 2017, 06:22 PM
@bnaboatbuilder - When I wrote that, it was based on my recollection of the list that I'd seen with what I'd remembered has already been posted. I'm not sure off-hand if my memory was off or if the list changed after I saw it. I'll double-check if I have a chance this weekend. I haven't seen anything about next week yet.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ScoFF on November 01, 2017, 08:15 PM
I got my replacement rotex 150 housings. Too bad about the model stickers on each side now blank though.
[attach=1]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ben_r_ on November 01, 2017, 08:36 PM
I got my replacement rotex 150 housings. Too bad about the model stickers on each side now blank though.
(Attachment Link)
Why did you need to replace them?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on November 01, 2017, 09:32 PM
Why did you need to replace them?

Because the tool he purchased looked like it had been dragged behind a truck for at least a mile.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: cpw on November 01, 2017, 10:10 PM
I got the OF2200 and had a question concern from customer service. As always great service. Can’t wait to get my new beast in the shop.
I also got the OF2200; it seems to be in like new condition.  I was a bit surprised to see that it was metric instead of imperial; though I know that at least for some this is an advantage compared to the normally available imperial model.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: RobBob on November 01, 2017, 11:08 PM
I got the OF2200 and had a question concern from customer service. As always great service. Can’t wait to get my new beast in the shop.
I also got the OF2200; it seems to be in like new condition.  I was a bit surprised to see that it was metric instead of imperial; though I know that at least for some this is an advantage compared to the normally available imperial model.

Me three...I got the 2200 router and it looks new.  The only thing I have found so far is that the handle on the systainer is broken making it unusable.  However, Festool is going to send a new handle.  Can't wait to give it a spin.  (Pun intended)
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ScoFF on November 02, 2017, 08:06 AM
I'm surprised Festool still hasn't put an led light on the routers.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: RobBob on November 02, 2017, 08:22 AM
I got my replacement rotex 150 housings. Too bad about the model stickers on each side now blank though.
(Attachment Link)

Maybe a heat gun or hair dryer would allow you to peel the old one off and move it to the new housing?  You may have to add some new glue.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: T. Ernsberger on November 02, 2017, 12:23 PM
No email, but the MFK700 is up.  I noticed an hour ago.  Maybe Festool is going with a new approach?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: T. Ernsberger on November 02, 2017, 01:13 PM
@bnaboatbuilder nope the one yesterday closed out.  This was a new posting. The one yesterday was gone 14 mins after it was posted.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Aclaw on November 02, 2017, 01:48 PM
vac-sys is up now
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Gerald_D on November 02, 2017, 01:51 PM
vac-sys is up now

SE-1 version for sale- I was hoping for SE-2 version so I can add to my existing setup.

Gerald
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Gerald_D on November 02, 2017, 02:00 PM
vac-sys is up now

SE-1 version for sale- I was hoping for SE-2 version so I can add to my existing setup.

Gerald

Well, the pump is on the clock now- could the SE-2 be next?  Could I be that lucky?

Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on November 02, 2017, 03:23 PM
Well, the pump is on the clock now- could the SE-2 be next?  Could I be that lucky?

Could WE  be that lucky? [big grin]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: RobBob on November 02, 2017, 03:45 PM
I did not get the email for the ofk700 or the vac sys.  Weird that some of us get some of the emails but not all.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on November 02, 2017, 03:55 PM
I did not get the email for the ofk700 or the vac sys.  Weird that some of us get some of the emails but not all.

I didn’t get an email on either one 👎, I just walk by the computer and refresh the festoolrecon web site every 1 1/2 to 2 hours...pita.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: J0hn on November 02, 2017, 04:08 PM

I didn’t get an email on either one 👎, I just walk by the computer and refresh the festoolrecon web site every 1 1/2 to 2 hours...pita.

There are 'extensions' for your web browser that will check a web page and see if it has changed within a set amount of time and notifies you.  Here are two examples

Firefox
https://addons.mozilla.org/en-US/firefox/addon/check4change/

Chrome
https://chrome.google.com/webstore/detail/distill-web-monitor/inlikjemeeknofckkjolnjbpehgadgge
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on November 02, 2017, 06:23 PM
There are 'extensions' for your web browser that will check a web page and see if it has changed within a set amount of time and notifies you.


Hey thanks 🙏 is there something available for OSX and iOS?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: J0hn on November 02, 2017, 07:06 PM
I don't know anything about Macs but a quick check found this one
https://itunes.apple.com/us/app/webpage-update-monitor/id1043637701?mt=8

Also for you guys waiting for 'refurbished' sanders.  Here is a Festool 571916 Ets 150/5 Eq Random Orbital Finish Sander for $298 from Amazon Warehouse.  Keep in mind this as sold as 'used' but you can return it for any reason within 30 days (you pay for return shipping) or if it is not 'as described', they will pay return shipping.  (I would think that whatever is left on the warranty would be good?)  Note it is described as 'like new'

http://smile.amazon.com/gp/offer-listing/B00JE8VKBM/?ie=UTF8&condition=all
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SouthRider on November 03, 2017, 09:04 PM
Hey Tyler,

Thought just occurred to me. Do we need to register tools bought during the recon sale? Or have Y'all done that for us already?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: live4ever on November 03, 2017, 09:19 PM
Hey Tyler,

Thought just occurred to me. Do we need to register tools bought during the recon sale? Or have Y'all done that for us already?

Sounds like they already do that from the first FAQ:
https://www.festoolrecon.com/pages/faq

Though I'm hoping that database where we can update our own list of tools will be available one day...

Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: J0hn on November 03, 2017, 09:50 PM
I would say the register the tool because they are de-rating the warranty down from whatever was left from the original purchaser to one year

Normally if you buy a used Festool from someone, you assume whatever warranty is left from the original purchaser.  So if you bought a tool that was 1 year old - you would still have 2 years left
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on November 03, 2017, 09:54 PM
@SouthRider - We are not automatically registering tools. Although we always prefer the people register their tools, as long as you have a proof of purchase (which we also have in our system with recon tools) you'll be fine if you have a warranty issue.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Pompeio on November 04, 2017, 08:01 AM
Just wanted to thank Tyler and Kiara for their assistance.

I purchased a refurbished CT 26 E dust extractor and it arrived earlier in the week.  The hose garage, however, was cracked in several places. I contacted Tyler who put me in touch with Kiara of the Recon Team.  She promptly emailed me regarding the situation and even followed up with a telephone call a few hours later stating that the part was being shipped.  It arrived yesterday and has now joined my growing Festool collection. 

Thanks again for the prompt, courteous and professional service.

Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: T. Ernsberger on November 04, 2017, 10:04 AM
Another thank you to Tyler @TylerC if received a ts75 with a beat up systainer, it was cracked and damaged in several areas and he sent me a new systainer.   By the way its really hard to throw a systainer away....  but I was able to save the pins and handle.   
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: live4ever on November 08, 2017, 12:57 PM
Did you guys receive shipping notifications etc. or did the package just show up?  Ordered last week and haven't heard anything.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Pompeio on November 08, 2017, 01:22 PM
I received an email when it shipped along with the UPS tracking number. 
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on November 08, 2017, 01:32 PM
I’ll 3rd the emails, shipping information and tracking number.  [big grin]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: live4ever on November 08, 2017, 01:36 PM
@TylerC
Thanks...looks like there's something up with my order then.  Checked all spam folders, logged into the recon site and it says "unfulfilled."
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Festool USA on November 08, 2017, 02:01 PM
@live4ever - I'll shoot you a message to see if we can get you squared away.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: kelauben on November 08, 2017, 03:23 PM
Looks like the discounts have increased to 35% on a Kapex.  Is it a trend?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Peter Halle on November 08, 2017, 04:27 PM
Looks like the discounts have increased to 35% on a Kapex.  Is it a trend?

Trends measure things over time.  Only time will tell  [big grin].

Peter
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: w802h on November 13, 2017, 10:03 PM
No new items today.  Is the sale over?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: antss on November 13, 2017, 10:25 PM
Some items last more than one day.

Kapex was up multiple days, twice I believe.  Conturo was also around a while too.

Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Wooden nickel on November 15, 2017, 07:57 AM
Trying to buy the CXS that showed up right now.
Apple Pay is not working.
Anyone else having trouble with Apple Pay?
It won’t process.
I am at work and very far from my wallet for a CC.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: DynaGlide on November 15, 2017, 07:59 AM
Trying to buy the CXS that showed up right now.
Apple Pay is not working.
Anyone else having trouble with Apple Pay?
It won’t process.
I am at work and very far from my wallet for a CC.

I almost bought it but it's the older model
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Wooden nickel on November 15, 2017, 08:17 AM

I almost bought it but it's the older model
[/quote]

You’re right, I didn’t check and I didn’t think to check.
I assumed, and bought fast since I ran for my wallet.
This is the 3rd time I burned myself.
My fault though.
Oh well, seems the luster is wearing off now.
Found a good online dealer.
I think I will stick with them.
Maybe I bought into Festool too late, since seeing all the negative posts lately.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: DynaGlide on November 15, 2017, 08:24 AM

I almost bought it but it's the older model

You’re right, I didn’t check and I didn’t think to check.
I assumed, and bought fast since I ran for my wallet.
This is the 3rd time I burned myself.
My fault though.
Oh well, seems the luster is wearing off now.
Found a good online dealer.
I think I will stick with them.
Maybe I bought into Festool too late, since seeing all the negative posts lately.
[/quote]

Don't let all the negativity get to you. Online forums are where people complain. I just jumped in myself and I try to be realistic. Some of their tools really are incredible whereas others are so so...I'm focusing on only buying what I consider to be the incredible ones. I think a lot of guys get burnt out trying to buy only Festool and expecting it to be the best or to work for any situation you come across. There's a lot of negativity in the Harley forums too but I entered that world eyes wide open.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: DynaGlide on November 15, 2017, 08:37 AM
The drill and kit are current but the batteries are previous generation.

I'm just curious how can you tell? Everything in the listing indicates it's the older model. No part numbers, description is of the 1.5A version. Can't really trust a picture.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Wooden nickel on November 15, 2017, 08:43 AM
Lol.
Your also correct.
I haven’t had any tools break or fail with the light use I put them through so far.
I bought at work and couldn’t research like I normally do.
I am a mechanic by trade, so I know what you are saying.
I don’t only own Snap On.
My box is full of different brand tools.
I am not complaining or mad, I just need to do more research before trying to save a dollar.
This CSX will be used no matter the AH.


Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: DynaGlide on November 15, 2017, 09:07 AM
Like minds. My most spendy mechanic tool is a Milwaukee impact. I can rebuild my engine just as well and easily as the guy with a 10k snapon box. Doesn't mean I don't want one though..
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: DynaGlide on November 15, 2017, 09:48 AM
The CXS drill itself hasn't been changed or updated, just the kit with newer batteries is what is sold now. So the 1.5 kit has previous batteries and the 2.6 kit has current batteries. The numbers just reference the amp hours of the batteries.

The drill and kit are current but the batteries are previous generation.

I'm just curious how can you tell? Everything in the listing indicates it's the older model. No part numbers, description is of the 1.5A version. Can't really trust a picture.

I was under the impression they added a battery indicator level to the CXS in 2015 and increased the Chuck from 8mm to 10mm.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: antss on November 15, 2017, 10:11 AM
This makes me chuckle.

FT has guys stampeding to this "sale" and they're just dumping old inventory for what amounts to top dollar.  It's akin to the car dealer charging you full price for last years car. Sure it's new , but a year old new car is worth less on the open market.

Couple this with the fact that you can't use the 1.5Ah batt with anything else in the "system" and this thing is a turkey.  I think FT is just adding more bad taste to people's mouths with this item. 

Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: HarveyWildes on November 15, 2017, 11:15 AM
I almost bought it but it's the older model

Same here.  This is the second (or third?) time I've clicked on the "Buy Now!" button in the email and found that the item was still available.  Each time I bailed out after doing the research.  I always end up deciding that I'd rather spend a little extra to get brand new, current products with the full warrantee.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Wooden nickel on November 15, 2017, 12:22 PM
Welp, I feel like an idiot.
New cxs is $240 without the 90 attachment which I will probably never use.
Which if bought online would be free shipping and no tax. New 2.6ah batteries
3 year warranty and returns.

I just paid $244.19 after tax for recon. No returns 1 year warranty. And 1.5ah batteries.
Plus not knowing the condition of outer casing or internals.
I missed a lot of recon tools in the beginning with slow emails, so that’s why I jumped on this one and the last one- the mfk-700
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Goz on November 15, 2017, 01:46 PM
I considered buying the DTS, but the fact that it was the older EQ model discouraged me. The higher power, long life bag, and edge guard on the new model seem well worth the $60. Not to mention the full warranty and 30-day return window. And the fact that I still have a $50 voucher to use.  I do have one tool I'm considering purchasing from the recon sale, but it hasn't been offered yet...
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: BJM9818 on November 15, 2017, 08:07 PM
Welp, I feel like an idiot.
New cxs is $240 without the 90 attachment which I will probably never use.
Which if bought online would be free shipping and no tax. New 2.6ah batteries
3 year warranty and returns.

I just paid $244.19 after tax for recon. No returns 1 year warranty. And 1.5ah batteries.
Plus not knowing the condition of outer casing or internals.
I missed a lot of recon tools in the beginning with slow emails, so that’s why I jumped on this one and the last one- the mfk-700

I got fooled with the old model syslite a few weeks ago so don't feel bad. I was so excited it wasn't sold out I clicked before doing the research. Oh well.

I almost have every festool as it is so I haven't opened any of the recent recon emails.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: antss on November 15, 2017, 08:17 PM
It's been mention in this thread already but maybe another Caveat Emptor is in order ?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: T. Ernsberger on November 15, 2017, 09:03 PM
Welp, I feel like an idiot.
New cxs is $240 without the 90 attachment which I will probably never use.
Which if bought online would be free shipping and no tax. New 2.6ah batteries
3 year warranty and returns.

I just paid $244.19 after tax for recon. No returns 1 year warranty. And 1.5ah batteries.
Plus not knowing the condition of outer casing or internals.
I missed a lot of recon tools in the beginning with slow emails, so that’s why I jumped on this one and the last one- the mfk-700

I got fooled with the old model syslite a few weeks ago so don't feel bad. I was so excited it wasn't sold out I clicked before doing the research. Oh well.

I almost have every festool as it is so I haven't opened any of the recent recon emails.

I have the gen 1 syslite.  Still a great tool.  I still use mine everyday.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: T. Ernsberger on November 15, 2017, 09:08 PM
I got ts75 from the Recon sale and I’m very happy with my purchase.   It didn’t come with a guide rail, but that helped me being I already have almost every guide rail Festool makes.  It is a brand new Saw,  it’s metric but that doesn’t bother me.  Although this sale might not be right for everyone I’m happy with my purchases. The other item I purchase is a MFK700. With the discount I was able to order a zero degree base for the same price I would have purchased one new.  It also came in new condition.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: yetihunter on November 16, 2017, 03:31 AM
Welp, I feel like an idiot.
New cxs is $240 without the 90 attachment which I will probably never use.
Which if bought online would be free shipping and no tax. New 2.6ah batteries
3 year warranty and returns.

I just paid $244.19 after tax for recon. No returns 1 year warranty. And 1.5ah batteries.
Plus not knowing the condition of outer casing or internals.
I missed a lot of recon tools in the beginning with slow emails, so that’s why I jumped on this one and the last one- the mfk-700

Don't worry, it's probably nos, you will find yourself appreciating the right angle chuck, the new cxs models have a stiff forward/reverse switch and the balance of the cxs is much nicer with the old batteries vs the newer wide ones made for the txs. 
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: lshah72414 on November 16, 2017, 08:37 AM
I did the same thing as Wooden Nickel, I was in my deer blind and pulled out my phone and there it was. The CXS is what I have been waiting for. I bought it with one eye looking at my phone and the other looking for deer. After I bought, I then realized which model it was.

That being said, when I bought the domino 500, I knew it was a discontinued SKU #, but I figured hey its a domino I've got nothing to lose. I was very much right. It was a new domino(manufacture date 2/2017) in a T-loc  with an old SKU # on it. Thank you FESTOOL!

So I will wait until I get my CXS, and if its the older one being a Festool, I'm sure I will be happy.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Gerald_D on November 16, 2017, 09:03 AM
 balance of the cxs is much nicer with the old batteries vs the newer wide ones made for the txs.
[/quote]

I never realized the battery shape changed from the old CXS (which I have) and the new one- Thanks for pointing that out.  I want to get another one eventually, and I wasn't too fired up about getting this one, but now knowing this I may have to have a change of heart.  It would be nice to be able to interchange batteries between the two...

Regards,
Gerald
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on November 16, 2017, 11:43 AM
That being said, when I bought the domino 500, I knew it was a discontinued SKU #, but I figured hey its a domino I've got nothing to lose. I was very much right. It was a new domino(manufacture date 2/2017) in a T-loc  with an old SKU # on it. Thank you FESTOOL!

That's funny...here's my version of the same story.

I purchased the MFK 700. It arrived in the old original style Systainer, but with a new T-LOC owners manual. I examined the router and it is absolutely pristine, then I looked at the manufacturing date...Feb 2008.   [jawdrop]

Where has this been hiding for the last 9 years?  [eek]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SRSemenza on November 16, 2017, 03:44 PM
That being said, when I bought the domino 500, I knew it was a discontinued SKU #, but I figured hey its a domino I've got nothing to lose. I was very much right. It was a new domino(manufacture date 2/2017) in a T-loc  with an old SKU # on it. Thank you FESTOOL!

That's funny...here's my version of the same story.

I purchased the MFK 700. It arrived in the old original style Systainer, but with a new T-LOC owners manual. I examined the router and it is absolutely pristine, then I looked at the manufacturing date...Feb 2008.   [jawdrop]

Where has this been hiding for the last 9 years?
  [eek]

   Third aisle from the left , four rows down, second shelf, back of pallet.   [tongue]

Seth
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Claimdude on November 16, 2017, 06:48 PM
A big thanks to Shane and Tyler. I ordered a 400 recon sander and accepted Google prefill for shipping address. Turns out my street address is located in AR & South TX. I emailed the recon department but didn't get an answer so I emailed Shane, he emailed Tyler, and Tyler emailed a contact in Festool Recon Sales. My sander arrived today at my font door in Arkansas!! Outstanding service!!!!

Jack
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on November 17, 2017, 01:52 AM
 I forgot to mention earlier that I send kudos to Tyler and Kiana in their response to a recent Festool recon sale item.

In this age of doom and gloom, for me it’s very refreshing to report when an event that starts off as being a mild annoyance can suddenly be turned into an occasion of customer satisfaction.

I purchased a recon MFK 700 that was missing several minor parts. I contacted Tyler, who contacted Kiana, who then contacted me. Kiana and I discussed the issue and 3 days later the missing parts were delivered to me...that is I received the missing parts on a Saturday!!

Let me repeat that...a 3 day turnaround for replacement parts. 🙏🙏🙏

Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: antss on November 17, 2017, 04:58 PM
Cheese , while I commend those that solved your issue and the expediency with which they carried it out; I wince that the ball was dropped by the recon team themselves.

Wasn't there a reconditioning checklist for the 700 to bring it back up to spec ?  If not why not ?  If there was, why wasn't it followed ?  Shouldn't have been any missing parts. Not like they had thousands of these to go through.

More troubling for me is that you got a ten year old "used tool" and was in a classic systainer.   That should have been disclosed at the very least.  Or , was it ?



In other news , it doesn't appear that the current offering is enticing many people and will still be available thru Monday.   I wonder if it even comes in a systainer since it doesn't specifically say.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: yetihunter on November 17, 2017, 07:05 PM
balance of the cxs is much nicer with the old batteries vs the newer wide ones made for the txs.

I never realized the battery shape changed from the old CXS (which I have) and the new one- Thanks for pointing that out.  I want to get another one eventually, and I wasn't too fired up about getting this one, but now knowing this I may have to have a change of heart.  It would be nice to be able to interchange batteries between the two...

Regards,
Gerald
[/quote]

Both the old and new batteries work on any CXS.  The old ones don't work on the TXS.   
But, yes, again, the new batteries on the CXS pretty much defeat the whole point of the CXS, if that makes sense.   
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on November 17, 2017, 10:24 PM
Cheese , while I commend those that solved your issue and the expediency with which they carried it out; I wince that the ball was dropped by the recon team themselves.

Wasn't there a reconditioning checklist for the 700 to bring it back up to spec ?  If not why not ?  If there was, why wasn't it followed ?  Shouldn't have been any missing parts. Not like they had thousands of these to go through.

More troubling for me is that you got a ten year old "used tool" and was in a classic systainer.   That should have been disclosed at the very least.  Or , was it ?


Hey I agree with you 100%. The easiest thing in life is to just pay your money and take your ride...

Had there been a full bow attached to the MFK 700 package I purchased, there'd been absolutely no reason for interdiction on my part...I'd have not had to hail Tyler, he'd not have had to hail Kiana, she'd not have had to hail the parts people, they'd have not had to hail the shipping people and Festool would not have had to pay for the packaging and shipment of extra parts that should have been included in the original shipment. Extra money spent...extra margin lost. I think we need to support the worker-bees at Festool and rather rail against the Festool management which at various times seem incredibly inept.

My only intent was to congratulate the extra effort that the internal Festool team took to solve a customer complaint. And I appreciate that.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on November 18, 2017, 02:56 AM
balance of the cxs is much nicer with the old batteries vs the newer wide ones made for the txs.

I actually prefer the new batteries for the CXS because the base is substantially wider. This means the CXS is less tippy when you stand it up. With the original 1.5 batteries, the CXS tends to fall over most of the time. And then there’s the issue of changing batteries constantly because of their limited capacity.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Oso Rojo on November 22, 2017, 10:09 PM
I'm curious if anyone else feels this way. I got an email this morning asking me to sign up for their email when reconditioned tools become available. So I did.

I get home from work and check my emails. There are six emails from Festool touting various tools they have for sale reconditioned. When I click on the buy now link in any of those emails, I get a page that says the tools is sold out.

From what I understand, they only send an email that focuses on a singular product. So basically there is one or two alike and the email goes out. Based on the small sample size of six, it appears that I will never actually have a chance to purchase one of these tools and will a whole bunch of worthless emails from the process.

Has anyone had a better experience with this?

Bernie
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: antss on November 22, 2017, 10:39 PM
Today's rapid fire barrage is a bit unique during this sale.  Looks like they were trying to generate some buzz rolling into the holiday.

Last week you could have bought a cxs drill easy peasy. It was up for three or four days. The last kapex round was up for a couple of days too.  Dominos go in a matter of minutes. 

There is a whole discussion (twenty pages) on the recon sale you may want to read before you jump in the water.   The jist is : buyer beware and if you do decide you want one;  be ready to buy within minutes of receiving the email.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Oso Rojo on November 22, 2017, 10:44 PM
"be ready to buy within minutes of receiving the email."

Unfortunately that is my point. Some of us work all day and don't get the be checking email. So we will never be "within minutes."

I'm looking for that recon thread now.

Thanks,
Bernie
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Holmz on November 22, 2017, 11:25 PM
It is too much too bear
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: #Tee on November 22, 2017, 11:51 PM
on hot items you have about a 5-20 min window before its sold out.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: antss on November 23, 2017, 12:17 AM
Did this get merged ?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SRSemenza on November 23, 2017, 12:20 AM
Did this get merged ?

Yes.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Oso Rojo on November 23, 2017, 07:53 AM
It is too much too bear

OK, now that's funny!
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Sheri B. on November 23, 2017, 09:32 PM
Hello,

I stumbled upon this forum while trying to learn more about festoolrecon.com. My husband has been drooling over the Domino Joiner DF 500 Q Set for quite some time, but he would never spend the money for one.

Today, I bought one for him on the recon website as a Christmas present. The fact that I saved money on it and don’t have the option of returning it will make the, “You deserve it, and you’re keeping it,” talk a little easier. 😉 We’ve had a lot of positive experiences buying things “refurbished,” “opened box,” “warehouse deal,” etc.

I honestly don’t know whether their new recon website will turn out to be a good or bad idea, but I, personally, think the idea is brilliant! I don’t even use their tools, but I’ve spent the past week completely obsessed with checking my emails to see what tool will go on sale next. LOL! It’s been a ton of fun!

Hopefully, the website will do well and still be around next April for his birthday. 😊



Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on November 23, 2017, 10:02 PM
Hello,

I stumbled upon this forum while trying to learn more about festoolrecon.com. My husband has been drooling over the Domino Joiner DF 500 Q Set for quite some time, but he would never spend the money for one.

Today, I bought one for him on the recon website as a Christmas present. The fact that I saved money on it and don’t have the option of returning it will make the, “You deserve it, and you’re keeping it,” talk a little easier. 😉 We’ve had a lot of positive experiences buying things “refurbished,” “opened box,” “warehouse deal,” etc.

I honestly don’t know whether their new recon website will turn out to be a good or bad idea, but I, personally, think the idea is brilliant! I don’t even use their tools, but I’ve spent the past week completely obsessed with checking my emails to see what tool will go on sale next. LOL! It’s been a ton of fun!

Hopefully, the website will do well and still be around next April for his birthday. 😊

Welcome to the FOG Sheri!!!

This recon sale can yield both good deals and not so good deals. In your case however, the DF 500, even if it arrives in a brown paper bag as a case, is a good deal.  [big grin]

Your husband may protest a bit when he first opens it up, however after looking at it for 15 minutes, the DF 500 will be more difficult to remove from his hands than trying to take away a bologna sandwich from a bulldog. 

The good news is that because of Festool’s liberal 30 day tool return policy, a sale like this is virtually guaranteed to happen every 1-2 years. The festoolrecon website is actually owned/operated by Festool corporate. So all of these tools for sale have been looked over/reconditioned by actual Festool service technicians.

You’ve had a fun time engaging in the sale and your husband will be thrilled...doesn’t get much better than that.

Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Brice Burrell on November 25, 2017, 11:41 AM
Okay Festool you are getting a little spammy with the recon sale emails.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: BJM9818 on November 25, 2017, 12:01 PM
Okay Festool you are getting a little spammy with the recon sale emails.

How many different models of circular saw did/do they make??

I think yesterday I received 4 emailsfor different models the same  cordless saw
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Brice Burrell on November 25, 2017, 12:15 PM
Okay Festool you are getting a little spammy with the recon sale emails.

How many different models of circular saw did/do they make??

I think yesterday I received 4 emailsfor different models the same  cordless saw

They have TS55, TS75, HK55, TSC55, and HKC55, then they have set and basic versions.

I'm up to 20 emails in total in the last three days.  I remember Tyler saying the emails would be very low volume.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: BJM9818 on November 25, 2017, 12:20 PM
Just got another saw for sale.

I’m guessing each of these batches are very small quantities.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on November 25, 2017, 01:06 PM

They have TS55, TS75, HK55, TSC55, and HKC55, then they have set and basic versions.

I'm up to 20 emails in total in the last three days.  I remember Tyler saying the emails would be very low volume.

Plus the metric & imperial versions. I think I saw some of the original metric versions yesterday.

It's pretty funny though, I receive the emails after they've already been sold.  [tongue]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: jlt23 on November 25, 2017, 01:27 PM
How can you tell if it’s metric or imperial? I didn’t see it in the emails or the website to purchase the recon.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on November 25, 2017, 02:16 PM
How can you tell if it’s metric or imperial? I didn’t see it in the emails or the website to purchase the recon.

Look at the part numbers, they're usually listed.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: jlt23 on November 25, 2017, 02:35 PM
How can you tell if it’s metric or imperial? I didn’t see it in the emails or the website to purchase the recon.

Look at the part numbers, they're usually listed.

Thanks
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: antss on November 25, 2017, 02:46 PM
Okay Festool you are getting a little spammy with the recon sale emails.

How many different models of circular saw did/do they make??

I think yesterday I received 4 emailsfor different models the same  cordless saw

They have TS55, TS75, HK55, TSC55, and HKC55, then they have set and basic versions.

I'm up to 20 emails in total in the last three days.  I remember Tyler saying the emails would be very low volume.

Yes, that was the initial jist of the recon announcement.

But , I think Tyler also made another announcement that they would be trying a different approach for the holiday.  I took that to mean more stuff was coming quicker, though that was neither articulated or even hinted at.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SRSemenza on November 25, 2017, 03:51 PM
That was my understanding ....... that this is a "Black Friday / Weekend" thing. 


Seth
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Peter Halle on November 25, 2017, 05:08 PM
In addition to what Seth said, haven't we read about too few and infrequent enough?  So now the gates have opened.

Who knows, maybe on Cyber Monday there will be something different?  Or nothing at all?

 [popcorn] [popcorn] [popcorn] [popcorn]

Peter
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SouthRider on November 26, 2017, 10:32 AM
I certainly can't find any reason to complain about too MANY notifications, considering the troubles at roll-out. Those problems also seem to have been solved successfully.

The way it's working now is far better than past years, and is making the discounted tools more widely available.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on November 26, 2017, 10:39 AM
Sheri said,

"I honestly don’t know whether their new recon website will turn out to be a good or bad idea, but I, personally, think the idea is brilliant! I don’t even use their tools, but I’ve spent the past week completely obsessed with checking my emails to see what tool will go on sale next. LOL! It’s been a ton of fun!"

That is what Festool was hoping for. At least it worked out for some people.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Sheri B. on November 26, 2017, 11:26 AM
You’ve had a fun time engaging in the sale and your husband will be thrilled...doesn’t get much better than that.

So true! Thanks, Cheese!
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SRSemenza on November 26, 2017, 11:34 AM
You’ve had a fun time engaging in the sale and your husband will be thrilled...doesn’t get much better than that.

So true! Thanks, Cheese!

Welcome to the forum, Sheri!  [smile]

Seth
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: antss on November 29, 2017, 08:35 AM
Has the sale finally concluded ?

Nothing posted yesterday after Monday's blitz kaufen
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: BenSCS on November 29, 2017, 03:13 PM
I jumped on the first one that came up! Luckily, it was the perfect set or I would've kicked myself after seeing all the other variations. I already have the TSC kit w/55" track (and a 32"), but wanted to get a corded version since I almost always use it with a  CT SYS and don't take advantage of the auto-on feature. The new 55" track I'll keep pristine for fine cuts or joining with the others.

Aside from the fact that these refurbished tools used to be listed at 25-40% off, I'll take a cold 25% for the few additional back-up tools I want.



They have TS55, TS75, HK55, TSC55, and HKC55, then they have set and basic versions.

I'm up to 20 emails in total in the last three days.  I remember Tyler saying the emails would be very low volume.

Plus the metric & imperial versions. I think I saw some of the original metric versions yesterday.

It's pretty funny though, I receive the emails after they've already been sold.  [tongue]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: JLMS2010 on November 29, 2017, 04:03 PM
I haven’t seen anything else either. I would imagine it’s over for a while.  I missed the CT 36 E. They must have only had a couple. It didn’t last long.  Does anybody know how they calculate the tax?  It definitely isn’t my state tax rate. Haha
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Sheri B. on November 29, 2017, 11:23 PM

Welcome to the forum, Sheri!  [smile]

Seth

Thank you, Seth!
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: rtfosmoe on November 30, 2017, 03:44 PM
I believe they use Indiana as the sales state for calculating taxes (7%).
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: JLMS2010 on November 30, 2017, 10:36 PM
Ok thank you.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on December 01, 2017, 09:53 AM
There is a Kapex for sale.

Found it by going directly to the Festool Recon Page. (https://www.festoolrecon.com/)

I'm not receiving email notifications anymore.  [mad]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: bnaboatbuilder on December 01, 2017, 10:19 AM
I received the email at 9:09 CST well after your post. Their emails are not in sync with the recon site postings.

During their blitz last weekend, I only received emails for part of the items. But get all the other regular ones. Strange system by far. I almost wonder if a lot of it is actually not automated to explain all the inconsistencies. Programming is consistent, humans are not.

There is a Kapex for sale.

Found it by going directly to the Festool Recon Page. (https://www.festoolrecon.com/)

I'm not receiving email notifications anymore.  [mad]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: FstoolNewbie24 on December 01, 2017, 10:27 AM
Does the recon Kapex come with a blade?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on December 01, 2017, 10:41 AM
I received the email at 9:09 CST well after your post. Their emails are not in sync with the recon site postings.

During their blitz last weekend, I only received emails for part of the items. But get all the other regular ones. Strange system by far. I almost wonder if a lot of it is actually not automated to explain all the inconsistencies. Programming is consistent, humans are not.

There is a Kapex for sale.

Found it by going directly to the Festool Recon Page. (https://www.festoolrecon.com/)

I'm not receiving email notifications anymore.  [mad]

Just checked, I received email about the Kapex at 10:13 ET.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on December 01, 2017, 10:44 AM
I received the email at 9:09 CST well after your post. Their emails are not in sync with the recon site postings.

During their blitz last weekend, I only received emails for part of the items. But get all the other regular ones. Strange system by far. I almost wonder if a lot of it is actually not automated to explain all the inconsistencies. Programming is consistent, humans are not.


My notification came in at 9:12, almost 20 minutes after the recon started up again.

Last week on the popular items (eliminate Kapex, Planex, Conturo, Carvex), I'd receive the notices AFTER the item was already sold. That's the reason I started using the "refresh the festoolrecon.com" method.

With a Kapex, it doesn't matter when you receive the notice, there'll always be an extra one available...not so much with the DF 500/700.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ScoFF on December 01, 2017, 12:25 PM
The webpage looks different now. Is it finally over?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: antss on December 01, 2017, 01:30 PM
Quote
With a Kapex, it doesn't matter when you receive the notice, there'll always be an extra one available...not so much with the DF 500/700.

This along with the number of times the saw has come up for sale leads me to believe that FT is less than candid about the number of saws that get sent back to them and or its general popularity.  If they aren't breaking they arent getting sent in. If they are the bees knees they aren't getting 30 day returned.  Meaning there wouldn't be many units for sale and they'd go licking split like the Dominos.

One can pretty much tell from this sale what jewels in the lineup are. 

And the dogs too.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Brice Burrell on December 01, 2017, 06:38 PM
If Festool wants to move those Kapex saws and other "dogs" they might consider allowing the $50 voucher to be used....
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: antss on December 01, 2017, 08:27 PM
You really think an xtra 50$ incentive is going to move the sales number on those ?  [doh]

Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on December 01, 2017, 09:45 PM
You really think an xtra 50$ incentive is going to move the sales number on those ?  [doh]

Unfortunately no...they’ve already reduced the price of the Kapex by $500-$600 and have few takers.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: DaveZ on December 01, 2017, 10:00 PM
I believe they use Indiana as the sales state for calculating taxes (7%).

It should list it when you check out. 

I bought 3 items over the past month (sander and two saws) and they charged my local state sales tax (Virginia) correctly BUT I noticed on the third purchase, they tacked on a local county tax for a county that I don't live in.  My local county does not have an additional tax.  I went back to look and the same tax was on the prior two purchases.

I sent them an email over the weekend and they replied on Monday, forwarding it to their tax manager who admitted that it wasn't right and they were going to have customer service work with me to refund over $20 in county taxes.  I haven't heard anything from them since but figured everyone deserves a few days to work things out before I bug them.  I'll reach out to them next week again if I don't hear back, but I am confident I should get a refund.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ScoFF on December 04, 2017, 01:43 PM
The sale is done correct?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: GoingMyWay on December 04, 2017, 02:04 PM
It should list it when you check out. 

I bought 3 items over the past month (sander and two saws) and they charged my local state sales tax (Virginia) correctly BUT I noticed on the third purchase, they tacked on a local county tax for a county that I don't live in.  My local county does not have an additional tax.  I went back to look and the same tax was on the prior two purchases.

I sent them an email over the weekend and they replied on Monday, forwarding it to their tax manager who admitted that it wasn't right and they were going to have customer service work with me to refund over $20 in county taxes.  I haven't heard anything from them since but figured everyone deserves a few days to work things out before I bug them.  I'll reach out to them next week again if I don't hear back, but I am confident I should get a refund.

Thanks for pointing this out.  I was also charged an extra tax for a county that I don't live in.  I had assumed I was being charged because they might have a store in this county or that's where they're shipping from, but now I know that's not the case.  I'm going to email them to request a refund.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: DaveZ on December 04, 2017, 08:28 PM
It should list it when you check out. 

I bought 3 items over the past month (sander and two saws) and they charged my local state sales tax (Virginia) correctly BUT I noticed on the third purchase, they tacked on a local county tax for a county that I don't live in.  My local county does not have an additional tax.  I went back to look and the same tax was on the prior two purchases.

I sent them an email over the weekend and they replied on Monday, forwarding it to their tax manager who admitted that it wasn't right and they were going to have customer service work with me to refund over $20 in county taxes.  I haven't heard anything from them since but figured everyone deserves a few days to work things out before I bug them.  I'll reach out to them next week again if I don't hear back, but I am confident I should get a refund.

Thanks for pointing this out.  I was also charged an extra tax for a county that I don't live in.  I had assumed I was being charged because they might have a store in this county or that's where they're shipping from, but now I know that's not the case.  I'm going to email them to request a refund.

I had to follow up with them today.  Tax manager was out of the country last week.  He is very responsive when you get a hold of him.  He told me they'd have to mail me a check vs. doing a refund to my cc.  Fine by me as long as it gets worked out.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Breacher1 on December 06, 2017, 10:44 AM
CT 26 up right now
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: JLMS2010 on December 06, 2017, 11:24 AM
Yep and by the time you get there they are gone. Lol. It is pointless, unless you’re sitting at your computer all day waiting...
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ryanjg117 on December 08, 2017, 11:44 AM
This is like trying to buy tickets to your favorite artist on Ticketmaster.com. As soon as the tickets are publicly available, they are immediately sold out.

I was waiting for the CT MIDI and saw it come through yesterday (or the day before). Clicked on the email within 9 minutes of it hitting my inbox, and they were completely sold out.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: buckeyeguy on December 09, 2017, 11:14 AM
I lucked out yesterday. I had been holding off for an OF1400 and low and behold I checked my phone out yesterday leaving work and BOOM, it was there. I never received an email for it, I just have been checking from time to time when I think about it.

However, I was so excited that I hurried through and placed my order. Unfortunately, I cannot look back and see what exactly I purchased. My order says it is SKU 574342, which from researching is an older version of the router which is fine by me. What I can't seem to find out is what exactly came with it. Nor can I find anywhere when I should expect to see it. It is still in the Unfulfilled status. Do they do 3 day shipping? Snail mail?

@FestoolUSA. I'm not upset, but could you please look at listing everything that is supposed to come with the item in the confirmation email. Or at least have a link somewhere that would show the original listing to see what we purchased?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on December 09, 2017, 12:14 PM
However, I was so excited that I hurried through and placed my order. Unfortunately, I cannot look back and see what exactly I purchased. My order says it is SKU 574342, which from researching is an older version of the router which is fine by me.

You did luck out...it's an older metric version and not an imperial version. You will probably see it within 5-7 days.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on December 09, 2017, 02:29 PM
Domino 500 up for sale at festoolrecon.com
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: buckeyeguy on December 09, 2017, 02:57 PM
You did luck out...it's an older metric version and not an imperial version. You will probably see it within 5-7 days.

Thanks. I just about pulled the trigger on a new one at my local dealer a couple of weeks ago until my wife came back to the tool section and said "They have one of those Big Green Eggs you've been wanting for years on sale".

One of those decisions you know you can't go wrong with. Went with the Egg and then lucked out with the recon sale!

All of my Festools are metric so that works just fine for me!
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ManipulatingWood on December 09, 2017, 04:54 PM
I lucked out yesterday. I had been holding off for an OF1400 and low and behold I checked my phone out yesterday leaving work and BOOM, it was there. I never received an email for it, I just have been checking from time to time when I think about it.

However, I was so excited that I hurried through and placed my order. Unfortunately, I cannot look back and see what exactly I purchased. My order says it is SKU 574342, which from researching is an older version of the router which is fine by me. What I can't seem to find out is what exactly came with it. Nor can I find anywhere when I should expect to see it. It is still in the Unfulfilled status. Do they do 3 day shipping? Snail mail?

@buckeyeguy If I remember correctly, the webpage said it came in a SYS 4 T-Loc with 1/4" and 5/16" collets, chip catcher, and dust extraction hood.  I remember not seeing a wrench listed, which puzzled me a bit.  But the dust extraction hood for the wrench is a nice trade-off.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on December 10, 2017, 09:35 AM
My order says it is SKU 574342, which from researching is an older version of the router which is fine by me. What I can't seem to find out is what exactly came with it.

The 574342 part number refers to the complete package which should include: metric router, 1/4", 8mm & 1/2"collets, a chip catcher, dust extraction hood, guide rods, U.S. guide bushing adapter, Plug-It power cord and collet wrench all in a SYS 4.

If anything is missing just contact Festool or give Tyler a PM.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ben_r_ on December 10, 2017, 01:08 PM
Kapex back up again. I bet theyve got a lot of those refurbed. They keep popping up.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on December 10, 2017, 01:19 PM
Kapex back up again. I bet theyve got a lot of those refurbed. They keep popping up.

That's 35% off...
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ben_r_ on December 10, 2017, 02:40 PM
Kapex back up again. I bet theyve got a lot of those refurbed. They keep popping up.

That's 35% off...
Uh huh. Does it come with the standard 3 year warranty? And has it been cheaper before from the recon site?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on December 10, 2017, 02:50 PM
Uh huh. Does it come with the standard 3 year warranty? And has it been cheaper before from the recon site?

I believe the last recon sale open to the public, think 2-3 years ago, the Kapex was offered at 40% off with no state sales tax.  [big grin]

So that discount may make a person think twice, but with the track record of the Kapex motor, the 35% discount and 1 year warranty, it wouldn't make me think of pulling the pin. And then you still have to add state sales tax which means you're only looking at a 28% discount on a saw that has a problematic track record.  [sad]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ben_r_ on December 10, 2017, 02:53 PM
Uh huh. Does it come with the standard 3 year warranty? And has it been cheaper before from the recon site?

I believe the last recon sale open to the public, think 2-3 years ago, the Kapex was offered at 40% off with no state sales tax.  [big grin]

So that discount may make a person think twice, but with the track record of the Kapex motor, the 35% discount and 1 year warranty, it wouldn't make me think of pulling the pin. And then you still have to add state sales tax which means you're only looking at a 28% discount.  [sad]
Gotcha. And yea personally they'd have to price that thing <$700 USD before Id ever consider one. Any more than that its just way more than I can justify for a sliding miter saw.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on December 11, 2017, 01:53 PM
Suction-Based Clamping Pump VAC-PMP (Festool 201064) up now for $412.  I bought one.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on December 11, 2017, 01:55 PM
Suction-Based Clamping Pump VAC-PMP (Festool 201064) up now for $412.  I bought one.

That’s a good deal...50%.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ben_r_ on December 11, 2017, 02:10 PM
Suction-Based Clamping Pump VAC-PMP (Festool 201064) up now for $412.  I bought one.
Great price, and I probably would have if there was some way of knowing that there would be an equally good deal on the clamp.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on December 11, 2017, 02:17 PM
Great price, and I probably would have if there was some way of knowing that there would be an equally good deal on the clamp.

That’s another issue with this recon sale. You don’t know if the ancillary pieces will also come up for sale. The older methodology provided a list of all items available.  [mad]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: justaguy on December 11, 2017, 02:37 PM
Suction-Based Clamping Pump VAC-PMP (Festool 201064) up now for $412.  I bought one.
Great price, and I probably would have if there was some way of knowing that there would be an equally good deal on the clamp.

I'd be in for one as well if I knew I could get a deal on the clamp.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Peter Halle on December 11, 2017, 04:33 PM
There is no way a sale like this will make everyone happy.  EVER.

Peter
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: buckeyeguy on December 12, 2017, 03:23 PM
The 574342 part number refers to the complete package which should include: metric router, 1/4", 8mm & 1/2"collets, a chip catcher, dust extraction hood, guide rods, U.S. guide bushing adapter, Plug-It power cord and collet wrench all in a SYS 4.

If anything is missing just contact Festool or give Tyler a PM.

Just so happens that is exactly what it came with.

Picked mine up today at the local UPS. Looks like it is all there. Looked new to me. Oddly enough the thing of all of it that looked the most used was the manual.  [big grin]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ManipulatingWood on December 12, 2017, 04:17 PM
Just got an email for the Drywall Sander LHS-E 225 EQ USA.  Interesting that the festoolrecon page says it is “Covered by Festool exclusive 3-year Service All-Inclusive warranty”.

Have any of the other recon tools come with the 3-year warranty?  Maybe this is a typo?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Peter Halle on December 12, 2017, 04:20 PM
Just got an email for the Drywall Sander LHS-E 225 EQ USA.  Interesting that the festoolrecon page says it is “Covered by Festool exclusive 3-year Service All-Inclusive warranty”.

Have any of the other recon tools come with the 3-year warranty?  Maybe this is a typo?

I suspect that is a typo but @TylerC should be able to clear it up for you.

Peter
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Festool USA on December 12, 2017, 04:39 PM
Just got an email for the Drywall Sander LHS-E 225 EQ USA.  Interesting that the festoolrecon page says it is “Covered by Festool exclusive 3-year Service All-Inclusive warranty”.

Have any of the other recon tools come with the 3-year warranty?  Maybe this is a typo?

I suspect that is a typo but @TylerC should be able to clear it up for you.

Peter

Yes, this is a typo. It's been deleted.

(Tyler)
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ManipulatingWood on December 12, 2017, 05:10 PM
@TylerC Thanks for clearing that up.  It is appreciated.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: JLMS2010 on December 12, 2017, 07:11 PM
I couldn't even get though checkout without either one of the MFT's being sold out.  Wow.  There must only be a handful of these available.  Obviously not large quantities.  Congrats to those who got them.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: James Biddle on December 12, 2017, 07:14 PM
I couldn't even get though checkout without either one of the MFT's being sold out.  Wow.  There must only be a handful of these available.  Obviously not large quantities.  Congrats to those who got them.

Given the various states of condition people have received their recon tools...what would be an acceptable state of the top on a MFT??
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: JLMS2010 on December 12, 2017, 07:21 PM
I couldn't even get though checkout without either one of the MFT's being sold out.  Wow.  There must only be a handful of these available.  Obviously not large quantities.  Congrats to those who got them.

Given the various states of condition people have received their recon tools...what would be an acceptable state of the top on a MFT??

I wasn't aware of those issues??  The tools are damaged, etc?  Hmm.  I've been thinking of just unsubscribing from that list anyways. 
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: GoingMyWay on December 12, 2017, 07:24 PM
I clicked on the link in the regular MFT/3 email 6 minutes after I got it.  It was sold out already - anyone catch the price?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: live4ever on December 12, 2017, 07:25 PM
I clicked on the link in the regular MFT/3 email 6 minutes after I got it.  It was sold out already - anyone catch the price?

IIRC it was 420 or 430 something before sales tax.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: GoingMyWay on December 12, 2017, 07:28 PM
I clicked on the link in the regular MFT/3 email 6 minutes after I got it.  It was sold out already - anyone catch the price?

IIRC it was 420 or 430 something before sales tax.

darn that sounds like a good price I think.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: DaveZ on December 12, 2017, 07:29 PM
I clicked on the link in the regular MFT/3 email 6 minutes after I got it.  It was sold out already - anyone catch the price?

The basic was $431.25 reg. $575.



Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: live4ever on December 12, 2017, 07:36 PM
I clicked on the link in the regular MFT/3 email 6 minutes after I got it.  It was sold out already - anyone catch the price?

IIRC it was 420 or 430 something before sales tax.

darn that sounds like a good price I think.

Yeah if you're in the market for one, definitely.  Not exactly a tool where the shortened warranty is a real problem.  Of course, that assumes the top is in acceptable condition.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: GoingMyWay on December 12, 2017, 07:41 PM
Yeah if you're in the market for one, definitely.  Not exactly a tool where the shortened warranty is a real problem.  Of course, that assumes the top is in acceptable condition.

I wouldn't really care what the top looked like since I have the Parf Guide System and could make a new top if it was in really bad shape.  I know the Parf Guide System can basically replace an MFT, but I still kinda wanted one because of the guide rail, supports, and fence rail.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on December 12, 2017, 07:43 PM
I clicked on the link in the regular MFT/3 email 6 minutes after I got it.  It was sold out already - anyone catch the price?

The link from the email still shows the price, MFT/3,  $513.75.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: GoingMyWay on December 12, 2017, 07:49 PM
The link from the email still shows the price, MFT/3,  $513.75.

Oh yeah, sure enough - I only saw that it was sold out - had a sad face and then closed the browser.  I suspect that they didn't have very many available for resale.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: promark747 on December 12, 2017, 08:49 PM
I couldn't even get though checkout without either one of the MFT's being sold out.  Wow.  There must only be a handful of these available.  Obviously not large quantities.  Congrats to those who got them.

Given the various states of condition people have received their recon tools...what would be an acceptable state of the top on a MFT??

My opinion is that for a recon MFT top, one "perfect" side and one used side (with some kerfs) would be reasonable.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ishmerc on December 12, 2017, 09:18 PM
I couldn't even get though checkout without either one of the MFT's being sold out.  Wow.  There must only be a handful of these available.  Obviously not large quantities.  Congrats to those who got them.
I'm pretty sure there's only one of each that was available .
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Brice Burrell on December 13, 2017, 08:49 AM
Given the various states of condition people have received their recon tools...what would be an acceptable state of the top on a MFT??

I'm not sure I'm remembering this correctly but I believe past recon sales the MFT's got a new top.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: jobsworth on December 13, 2017, 10:14 AM
@Brice Burrell

I would think so Brice.  Personally I think this is a pretty good sale. I picked up a 150ES sander for a pretty good price. Got it , and it was in new condition. Counldnt tell it was used/

Yea I would of liked to get another MFT3 but i have 3 already and a extra top. I would like to get a Kapex MFT 3 , I have one athat I set my Kapex on. Im thinking I can build a stand for it and use the mini MFT for something else.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: buckeyeguy on December 13, 2017, 12:26 PM
RO 125 FEQ Plus Rotex up for sale on the site as I post this. 25% off MSRP
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: FstoolNewbie24 on December 13, 2017, 01:53 PM
So i need to pickup my delivery of my recon OF1400, and I just purchased the Rotex 125 from the recon. What should I make sure to investigate on both of them when I receive them. I'm getting a little worried after hearing mixed reviews of the recon tools. When I hear recon, i assume that Festool actually takes the tools and verify that functionality is perfect, blemishes are to be expected, but i would assume that they make sure they work perfectly.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: jobsworth on December 13, 2017, 02:13 PM
The recons can be anything from a tool that was abused nd turned in before the 30 day trial is over to someone who just tried out a tool and didnt like it and returned it. I bought a 150 ES 3 and it looked like brand new.

So with that being said, You cant go by apprearances as some may have scuff marks on them while others will look brand new. Im pretty sure FT goes through the tools and make sure they operate according to specs. So thats what I would look for when my recons arrive.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on December 13, 2017, 02:31 PM
I bought a Vac Sys at about 50% off.
I'll be more accepting of visible signs of use than I would if the tool was only 25% off.
(Although at that discount, reduced warranty, and the sales tax added on I probably wouldn't buy...)
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ishmerc on December 15, 2017, 05:58 AM
They got this 564597, Festool PDC 18/4 QuaDrive Cordless Drill SET on the recon for $484.88 ,when you can buy it new for $420.00 .
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ProCarpenterRVA on December 15, 2017, 10:13 AM
TS 55 is up for sale on the site as of now

Sent from my Pixel XL using Tapatalk

Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: live4ever on December 15, 2017, 10:47 AM
At this point I wonder if they are just putting up tools as they come in and are reconditioned, almost selling one or maybe two at a time?

Or are they just breaking up the inventory for a particular model (D500 comes to mind) in order to give interested people more chances?

I need to go wonder about more important things...
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on December 15, 2017, 07:52 PM
I bought a Vac Sys at about 50% off.
I'll be more accepting of visible signs of use than I would if the tool was only 25% off.
(Although at that discount, reduced warranty, and the sales tax added on I probably wouldn't buy...)

Took delivery today and was very pleased (and surprised) to find no sign of prior use. Looks new to me...
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ManipulatingWood on December 15, 2017, 11:05 PM
I bought a Vac Sys at about 50% off.
I'll be more accepting of visible signs of use than I would if the tool was only 25% off.
(Although at that discount, reduced warranty, and the sales tax added on I probably wouldn't buy...)

Took delivery today and was very pleased (and surprised) to find no sign of prior use. Looks new to me...


Same for me Michael.  Manufacturing Date is 01-2016 but there not a scuff on it 😀!  It looks like we lucked out. 
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: safety1st on December 16, 2017, 02:12 AM
Are you guys referring to VAC-PMP? Thanks.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on December 16, 2017, 09:33 AM
At this point I wonder if they are just putting up tools as they come in and are reconditioned, almost selling one or maybe two at a time?

Or are they just breaking up the inventory for a particular model (D500 comes to mind) in order to give interested people more chances?

I need to go wonder about more important things...

Funny... [not worthy]

I've pretty much done just that, haven't refreshed the recon website in 3 days.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: McNally Family on December 16, 2017, 10:19 AM
At this point I wonder if they are just putting up tools as they come in and are reconditioned, almost selling one or maybe two at a time?

Or are they just breaking up the inventory for a particular model (D500 comes to mind) in order to give interested people more chances?

I need to go wonder about more important things...

Funny... [not worthy]

I've pretty much done just that, haven't refreshed the recon website in 3 days.


I get the emails, but when I do the math, after Tennessee sales tax (just shy of 10%), I would rather just pay full price for the full 3 year warranty, and the right to return the product for 30 days.

Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on December 16, 2017, 11:22 AM
Well the one I've really been waiting for was up for sale again this morning.

The Domino XL for less than $1100.

I was lucky enough to see the email within 3 minutes of it arriving but alas the tool was already sold out.

Less than 3 minutes...
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on December 16, 2017, 11:31 AM
Are you guys referring to VAC-PMP? Thanks.

You're right, it is the pump only, something I'm not familiar with and bought on impulse.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Larry Lesniak on December 16, 2017, 11:34 AM
I too was looking for the Domino XL and was my reading email when the message arrived so I clicked it IMMEDIATELY and it was gone!  I suppose it's all down to the speed of your ISP and all the mail routing between Festool and your mail reader when they only have 1 of a given item.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: FstoolNewbie24 on December 16, 2017, 11:48 AM
Me three, I've been refreshing every min or so for the past day hoping to snag one and the 3 minutes I miss it popped up.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on December 16, 2017, 12:08 PM
@ Larry Lesniak

14 posts in 11 years?! Please step it up a little Larry  [smile]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: DynaGlide on December 17, 2017, 06:50 AM
So I got my RO 125 in and after some fighting with it I've got it figured out. The label on it has me confused. Instead of T Nr and S Nr it has "B Nr" and "M Nr" The M.Nr. is 6 digits followed by /04/05. Did they really sell me a tool from 2005? It's not beat up, shows signs of use, and functions I think properly. The toggle switch for RO/Rotex is stiff going back to RO from Rotex but other than that everything seems to work. I'm not complaining so much as I'm a little shocked.

When was the rotex 125 even introduced? After 2005 I thought. The B.Nr 491 917 doesn't come up in Google
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on December 17, 2017, 09:46 AM
@Larry Lesniak

14 posts in 11 years?! Please step it up a little Larry  [smile]

That's funny...
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Eagle on December 17, 2017, 01:39 PM
I got the Vac pump too. Looks new and no signs of use. The unit manufactured in 01-2016. This was an excellent buy at 50% discount.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on December 17, 2017, 04:10 PM
Arrrr, just missed a big Domino again.

This time I got all the way to hitting the Complete button and the page came back with my credit card info removed. Filled it in again and the Sold Out page came up.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: FstoolNewbie24 on December 17, 2017, 04:40 PM
I FINALLY snagged one! Been refreshing all day since I got up. So I got the OF1400, Rotex 125, OF2200 and the DF700, all recon. I think I'm done now. I've only received the OF1400 so far so we shall see on condition of the others.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on December 17, 2017, 04:50 PM
CT 48 for $600 up now. Email notification has not arrived yet.

Got the email at 5:02
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on December 17, 2017, 05:22 PM
CT Mini HEPA $383

Gone before email arrived.

Hmm, still available but the independently arrived at festoolrecon.com website is showing a different tool.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on December 17, 2017, 05:26 PM
Kapex $959

Gone before email arrived.


Hmm, still available but the independently arrived at festoolrecon.com website is showing a different tool.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on December 17, 2017, 05:29 PM
TS 55 REQ just under $500.

With guide rail.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on December 17, 2017, 06:21 PM
Arrrr, just missed a big Domino again.

This time I got all the way to hitting the Complete button and the page came back with my credit card info removed. Filled it in again and the Sold Out page came up.

That also happened to me on the first round. While I was busy filling out the form, someone else was purchasing the DF 700.  [crying]

I then figured out if I just hit the Apple 🍎 Pay button, I could avoid the paperwork and the purchase became immediate.  [cool]  [cool]  [cool]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on December 17, 2017, 06:40 PM
Arrrr, just missed a big Domino again.

This time I got all the way to hitting the Complete button and the page came back with my credit card info removed. Filled it in again and the Sold Out page came up.

That also happened to me on the first round. While I was busy filling out the form, someone else was purchasing the DF 700.  [crying]

I then figured out if I just hit the Apple 🍎 Pay button, I could avoid the paperwork and the purchase became immediate.  [cool]  [cool]  [cool]

I need to set that up. Never thought I'd need it till your tip.

Can you pay via Apple from the computer too or only the iphone?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: rvieceli on December 17, 2017, 06:46 PM
iphone, ipad and i think macbook pro
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ProCarpenterRVA on December 17, 2017, 07:06 PM
Busy day on the recon site! Man I would love to grab an OF2200...[emoji120]

Sent from my Pixel XL using Tapatalk

Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on December 17, 2017, 07:09 PM
I've got Apple Pay setup on the phone now, thanks guys.

Works with iPhone 6 or better (or with 5 thru 5c as well via an Apple Watch).
Not sure which gen iPad is the first to support Apple Pay.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on December 17, 2017, 07:17 PM
Busy day on the recon site! Man I would love to grab an OF2200...[emoji120]

Sent from my Pixel XL using Tapatalk

Yes! Who is working Sunday to manage this?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Peter Halle on December 17, 2017, 07:20 PM
Mr. Bits and Mr. Bytes  [big grin]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on December 17, 2017, 09:37 PM
Mr. Bits and Mr. Bytes  [big grin]

 Cute... love your beaver treaver though. We have a couple of new ones though that I need to send you pictures of.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on December 17, 2017, 09:43 PM
iphone, ipad and i think macbook pro

Me thinks MBPro maybe not. Mine will not acknowledge Apple 🍎 Pay which makes sense because it doesn’t have fingerprint recognition technology.

So Michael it’s iPhone or iPad.  [crying]   [crying]   [crying]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: rvieceli on December 17, 2017, 09:54 PM
Not so fast. Mr @Cheese  you need to upgrade to the latest model with the new Touch bar at the top of the keyboard.

https://www.apple.com/macbook-pro/?afid=p238%7CsQOa1bVn0-dm_mtid_20925top39173_pcrid_239982089406&cid=wwa-us-kwgo-mac-slid--
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on December 17, 2017, 09:55 PM
MB Pro late 2016 and later do have fingerprint reader in the power button, upper right on the touch bar.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: RJNeal on December 17, 2017, 10:05 PM
So I gave in and pull the plug on a PDC 18 drill set. 50% off. Not bad.
Will see................

Rick
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on December 17, 2017, 10:07 PM
Wow... I’ve been duly shamed...mea culpa, mea culpa. So what you’re saying is that I need to quit squandering my hard earned cash on Festool products and start to update my computer system instead. Well it was new in 2010...........
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on December 17, 2017, 10:12 PM
Not so fast. Mr @Cheese  you need to upgrade to the latest model with the new Touch bar at the top of the keyboard.

Ron you cut me to the quick. Notice my lowered head level...I am not worthy...I am not worthy.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: PapaMick on December 17, 2017, 10:28 PM
Saw the CT36 pop open and actually bought it.  Great timing as my shop vac, enclosed for noise abatement, overheated and warped the housings.  Adding to my TS55 and “special” RO sander.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on December 18, 2017, 12:42 AM
Wow... I’ve been duly shamed...mea culpa, mea culpa. So what you’re saying is that I need to quit squandering my hard earned cash on Festool products and start to update my computer system instead. Well it was new in 2010...........

I'd still be using my 2010 MB Pro if it didn't have a motherboard problem. Random total shutdowns made working in CAD a real headache. Found out the program didn't actually save (even when I told it to) until the program was formally Quit. When the machine crashed whatever I'd done in CAD was lost. Barely squeaked through the summer of 2016 by quitting every time I wanted to save.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: serge0n on December 18, 2017, 12:31 PM
Does anyone know if it's possible to use the Pro 5 rebate with one of the recon tools?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ManipulatingWood on December 18, 2017, 06:36 PM
So I gave in and pull the plug on a PDC 18 drill set. 50% off. Not bad.
Will see................

Rick

@RJNeal I think you meant you “pulled the trigger” on a PDC drill set.  I’d hate to think you pulled the plug on it with the no refunds policy 😉
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: RJNeal on December 18, 2017, 10:18 PM
@ManipulatingWood. You got me.
It’s kinda hard to pull a plug on a cordless tool.
Rick.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: cash_23 on December 18, 2017, 10:57 PM
TS-55 with rail up and been up all day.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on December 19, 2017, 10:55 AM
DTS 400 up now for $195.  No email yet. Email arrived at 11:10 eastern
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on December 19, 2017, 11:01 AM
DTS 400 up now for $195.  No email yet.

That's the new version.  [big grin]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Gerald_D on December 19, 2017, 11:07 AM
Anyone had experience between the old vs new version?  I have the older version and just curious if this good opportunity to upgrade and see a significant difference or if I should stay with what I have.

Thanks,
Gerald
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: live4ever on December 19, 2017, 11:14 AM
Anyone had experience between the old vs new version?  I have the older version and just curious if this good opportunity to upgrade and see a significant difference or if I should stay with what I have.

Thanks,
Gerald

Have both - don't really find a huge difference.  The new one has an edge protector.  The old one is a little smaller.  I use them for different functions (my older one is now mostly a drywall sander and also sometimes gets switched to RTS form) but really I don't think there's a major difference unless things like the new hose connector are important to you.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Gerald_D on December 19, 2017, 11:20 AM
Anyone had experience between the old vs new version?  I have the older version and just curious if this good opportunity to upgrade and see a significant difference or if I should stay with what I have.

Thanks,
Gerald

Have both - don't really find a huge difference.  The new one has an edge protector.  The old one is a little smaller.  I use them for different functions (my older one is now mostly a drywall sander and also sometimes gets switched to RTS form) but really I don't think there's a major difference unless things like the new hose connector are important to you.

Thanks for your feedback- I would actually use it mostly without the edge protector (and I hate the new dust extraction connection) so I'm best just to keep what I have.  I love this sander and use it often!

Regards,
Gerald
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on December 19, 2017, 11:27 AM
ETS EC 150/5 up for $364.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: McNally Family on December 19, 2017, 11:33 AM
ETS EC 150/5 up for $364.

Tempting (I would like this sander), but after almost 10% Tennessee sales tax, I would rather buy new and get 3-year warranty, with right to return.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: leakyroof on December 19, 2017, 12:26 PM
Anyone had experience between the old vs new version?  I have the older version and just curious if this good opportunity to upgrade and see a significant difference or if I should stay with what I have.

Thanks,
Gerald
  Both are good, I thought the new ones had a bit more wattage in the motor power?  I have both, old and new, and like others have said, the edge guard is a nice feature to have finally on one of the non-Rotex sanders for a change.
 The body of the sanders, since they are different ,might sway a potential buyer, but you'd have to hold both styles to know for yourself.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on December 19, 2017, 01:16 PM
Kapex up again for $959.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ben_r_ on December 19, 2017, 01:35 PM
Yea after sales tax in California the Kapex is $1033.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: FstoolNewbie24 on December 19, 2017, 01:42 PM
it doesnt come with a blade right? Without a blade and the angle transfer guide it pretty much puts it near retail after getting those pieces.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ben_r_ on December 19, 2017, 01:51 PM
What?!? No blade and no angle guide? Does it come with the 3 year warranty?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SRSemenza on December 19, 2017, 01:55 PM
   Posting on behalf of another member....................



Does the recon Kapex come with blade?

If yes, is the blade new?

Does the recon Kapex come with angle finder?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SRSemenza on December 19, 2017, 01:59 PM
What?!? No blade and no angle guide? Does it come with the 3 year warranty?

Trying to find out about blade and angle finder now.


Seth
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: FstoolNewbie24 on December 19, 2017, 01:59 PM
Cause if they did i would definitely pull the trigger
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Festool USA on December 19, 2017, 02:25 PM
Unless specified otherwise, the recon tools should come with the scope of delivery of the listed product number. So the KAPEX (561287) should include the following:


(Tyler)
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ManipulatingWood on December 19, 2017, 02:31 PM
Just bought an ETS EC 150/3 for $363.75 and it looks like there are others still available.  I’m hoping that it will be a nice compliment to my RO 150. ;D
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: FstoolNewbie24 on December 19, 2017, 02:36 PM
In the description of what's included, neither of those items are mentioned, which is why i suspected they were not included. From the listing:

Includes:

Bevel
Hold Down Clamp
Wrench
In carton
Product Number: 561287
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: GoingMyWay on December 19, 2017, 02:52 PM
Just bought an ETS EC 150/3 for $363.75 and it looks like there are others still available.  I’m hoping that it will be a nice compliment to my RO 150. ;D

I was also thinking that it would be a nice pairing with the RO150, but then I thought I probably don't really need another sander at this time and after tax, I didn't think the discount was that great of a deal.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: dupe on December 19, 2017, 03:35 PM
I thought 25% discount was good enough for me, basically an EC for the price of and ETS. Been on the fence looking for a brother to my Rotex
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on December 19, 2017, 04:27 PM
What?!? No blade and no angle guide? Does it come with the 3 year warranty?

Trying to find out about blade and angle finder now.

Seth

Same scope of delivery description has been in the email listings for Kapex 120 since Nov. 27.
ie, no mention of blade or angle finder.

The Kapex listed Nov 27. had no description of sod.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on December 19, 2017, 08:09 PM
In the description of what's included, neither of those items are mentioned, which is why i suspected they were not included. From the listing:

Includes:

Bevel
Hold Down Clamp
Wrench
In carton
Product Number: 561287

Is a "Bevel" a thing?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ben_r_ on December 19, 2017, 09:44 PM
And the warranty on recon tools? Is it still 3 years?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on December 19, 2017, 10:28 PM
And the warranty on recon tools? Is it still 3 years?

One year only, and no returns.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on December 20, 2017, 01:07 AM
And the warranty on recon tools? Is it still 3 years?

It never was 3 years...that’s the rub.

To sum things up, in the past, it was 20, 30 or 40% off, depending upon the amount of use the tool has seen, with a 1 year warranty. It’s now 25% off, irrespective of the amount of use/condition of the tool, and still with only a 1 year warranty.

That’s what has the bees 🐝 🐝  so stirred up. To add insult to injury, Festool has now also added state sales tax, county sales tax and local sales tax to the sale price, even if they have no portal in the state.
So, I can literally purchase a new tool from Uncle Bob or Tool Nut with a 3 year warranty for almost the same amount of $$$ that this recon sale offers the tool at and it will have a 3 year warranty and a 30 day return option. The recon tools have a 1 year warranty and a ZERO day return policy.  [mad] [crying] [crying]

Unless conditions change, count me out for next year...
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ManipulatingWood on December 20, 2017, 11:14 AM

I was also thinking that it would be a nice pairing with the RO150, but then I thought I probably don't really need another sander at this time and after tax, I didn't think the discount was that great of a deal.

I thought 25% discount was good enough for me, basically an EC for the price of and ETS. Been on the fence looking for a brother to my Rotex

I shared both of these sentiments while frantically trying to decide whether or not to complete the checkout.  In the end, my desire for a one-handed finishing sander, the ~$100 discount, and the higher durability of brushless motors was enough for me to feed the beast.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ben_r_ on December 20, 2017, 11:45 AM
And the warranty on recon tools? Is it still 3 years?

It never was 3 years...that’s the rub.

To sum things up, in the past, it was 20, 30 or 40% off, depending upon the amount of use the tool has seen, with a 1 year warranty. It’s now 25% off, irrespective of the amount of use/condition of the tool, and still with only a 1 year warranty.

That’s what has the bees 🐝 🐝  so stirred up. To add insult to injury, Festool has now also added state sales tax, county sales tax and local sales tax to the sale price, even if they have no portal in the state.
So, I can literally purchase a new tool from Uncle Bob or Tool Nut with a 3 year warranty for almost the same amount of $$$ that this recon sale offers the tool at and it will have a 3 year warranty and a 30 day return option. The recon tools have a 1 year warranty and a ZERO day return policy.  [mad] [crying] [crying]

Unless conditions change, count me out for next year...
Agreed. I have yet to see anything come up on the Recon Site sales that I thought was really a good deal. Especially after sales tax and least of all the Kapex with a 1 year warranty! They really do need to redo that saw and hopefully fix the issues plaguing so many owners out there. And/or reduce the cost drastically.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: harry_ on December 20, 2017, 06:06 PM
And the warranty on recon tools? Is it still 3 years?

It never was 3 years...that’s the rub.

To sum things up, in the past, it was 20, 30 or 40% off, depending upon the amount of use the tool has seen, with a 1 year warranty. It’s now 25% off, irrespective of the amount of use/condition of the tool, and still with only a 1 year warranty.

That’s what has the bees 🐝 🐝  so stirred up. To add insult to injury, Festool has now also added state sales tax, county sales tax and local sales tax to the sale price, even if they have no portal in the state.
So, I can literally purchase a new tool from Uncle Bob or Tool Nut with a 3 year warranty for almost the same amount of $$$ that this recon sale offers the tool at and it will have a 3 year warranty and a 30 day return option. The recon tools have a 1 year warranty and a ZERO day return policy.  [mad] [crying] [crying]

Unless conditions change, count me out for next year...
Agreed. I have yet to see anything come up on the Recon Site sales that I thought was really a good deal. Especially after sales tax and least of all the Kapex with a 1 year warranty! They really do need to redo that saw and hopefully fix the issues plaguing so many owners out there. And/or reduce the cost drastically.

I do not see the relevance of sales tax. if you pay a sales tax, you pay a sales tax regardless of price point or warranty.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ScotF on December 20, 2017, 06:23 PM
And the warranty on recon tools? Is it still 3 years?

It never was 3 years...that’s the rub.

To sum things up, in the past, it was 20, 30 or 40% off, depending upon the amount of use the tool has seen, with a 1 year warranty. It’s now 25% off, irrespective of the amount of use/condition of the tool, and still with only a 1 year warranty.

That’s what has the bees 🐝 🐝  so stirred up. To add insult to injury, Festool has now also added state sales tax, county sales tax and local sales tax to the sale price, even if they have no portal in the state.
So, I can literally purchase a new tool from Uncle Bob or Tool Nut with a 3 year warranty for almost the same amount of $$$ that this recon sale offers the tool at and it will have a 3 year warranty and a 30 day return option. The recon tools have a 1 year warranty and a ZERO day return policy.  [mad] [crying] [crying]

Unless conditions change, count me out for next year...

And in a T-Loc Systainer [poke]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Peter Halle on December 20, 2017, 06:41 PM
Sales tax paid as part of the transaction versus user tax paid on state tax returns in accordance with state and local laws usually equal out. 

Peter
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on December 20, 2017, 07:25 PM
I do not see the relevance of sales tax. if you pay a sales tax, you pay a sales tax regardless of price point or warranty.

If I purchase an item from Uncle Bob or Toolnut, I DO NOT pay any sales tax.

When I purchased an item from previous Festool recon sales, I DID NOT pay any sales tax.

When I purchase an item from the current Festool recon sale, I DO pay sales tax.

Consequently, I’m rethinking the wisdom in purchasing a used tool that I cannot return and that only carries a 1 year warranty. So a 25% discount with sales tax added on actually yields only a 16% discount. Is that small amount of discount worth the risks involved?... [popcorn]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on December 20, 2017, 07:32 PM
And in a T-Loc Systainer [poke]

Hey Scot...you know how to hurt a guy...   [embarassed]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: McNally Family on December 20, 2017, 08:22 PM
Sales tax paid as part of the transaction versus user tax paid on state tax returns in accordance with state and local laws usually equal out. 

Peter

@Peter Halle
@Cheese

All things are not equal when the recon sale excludes the 3 year warranty and 30 day return option.......

Besides, I suspect the reason Festool is charging sales tax has much more to do with the arrangement Festool has with local dealers, to offset their feeling they are losing sales to the recon program (translation:  how Festool is compensating local dealers).

But, I could be wrong (not being a qualified tax adviser myself).   One thing I do understand however, is what actually drives sales to out of state dealers; sales that may not have happened otherwise.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: McNally Family on December 20, 2017, 09:19 PM
For those of us who are being charged state sales tax, there are only 2 reasons, either we're in the state that Festool USA resides (Indiana), or there is a warehouse/employee in our state that establishes nexus and therefore requires the collection of sales tax. TN is one of those states because of a single Festool paid person in east TN. Other retailers/dealers are not part of the equation.

So residing in TN, I am far less inclined to ever buy Recon tools because 15.75% savings is lame.

Sales tax paid as part of the transaction versus user tax paid on state tax returns in accordance with state and local laws usually equal out. 

Peter

@Peter Halle
@Cheese

All things are not equal when the recon sale excludes the 3 year warranty and 30 day return option.......

Besides, I suspect the reason Festool is charging sales tax has much more to do with the arrangement Festool has with local dealers, to offset their feeling they are losing sales to the recon program (translation:  how Festool is compensating local dealers).

But, I could be wrong (not being a qualified tax adviser myself).   One thing I do understand however, is what actually drives sales to out of state dealers; sales that may not have happened otherwise.

If you review the very first post on this thread, it indicates the following:

"If you're worried about your friendly neighborhood Festool dealer, don't be. We've involved them in this in a way that most should be very pleased with".

The fact every recon sale includes sales tax, even to those who do not live in Tennessee, is because of this compensation.

I do agree with your discount analysis, particularly if you live in Tennessee where the sales tax is just short of 10%.  This is why, to date, I have concluded I would rather purchase new, and receive the full 3 year warranty with the standard 30 day return option.

**which by the way is, I am sure, music to Festool's ears
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on December 21, 2017, 03:45 AM
I do agree with your discount analysis, particularly if you live in Tennessee where the sales tax is just short of 10%.  This is why, to date, I have concluded I would rather purchase new, and receive the full 3 year warranty with the standard 30 day return option.

**which by the way is, I am sure, music to Festool's ears

Well it may be short term music to their ears, however it will not be long term music 🎶 to Festool’s ears. If more and more people refuse to participate in the recon sales event, it may ultimately jeopardize Festool’s return policy or force them to offer deeper recon tool discounts.

This recon sale has already entered the record books as the longest, continuous running recon sale in Festool history. Previous recon sales lasted only 7-10 days, at which time the used product backlog was depleted. This sale has now gone on for over 2 months already and does not appear to be slowing down. This is inspite of it being the first real “national” sale in over 2 years. After a 2 year sale hiatus, one would assume that any and all Festool items would be snatched up in an instant. However, this has not been the case and I predict that we’ll continue to see Kapex’s and Planex’s for sale in the next week or so. There are even some items that haven’t come up for sale yet the first time.

This current sales model just doesn’t appear to be working very well. I can only hope Festool learns from it and radically revamps their next iteration.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: DynaGlide on December 21, 2017, 08:10 AM
Side stepping all the recent posts to share my experience with the sale.

I ordered the RO 125 FEQ a week or so back. It arrived fast, shipped the following day from Indiana and was here in 4 or 5 days from ordering. It was clean enough for a used tool. The problem was it had a manufacturing date of 04/05. I wasn't good with this so I messaged Tyler to see what could be done. After a little prodding, the woman in charge of the Recon program called yesterday and offered to replace it with a newer used tool. I don't have that one yet so I can't comment. I asked about just returning it so I could buy a new one and got the all sales are final bit. Assuming the replacement is in similar condition but more recent (I'm thinking past few years, not the 12 year old one I was originally sent) I'll be satisfied with how they handled it.

And FWIW the total after tax was $386 or a 21.3% savings over new. Good enough for me.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: JLMS2010 on December 21, 2017, 09:03 AM
I was fortunate enough to get the CT Mini.  It arrived yesterday and was basically brand new.  It came with a new filter and was a little dusty, but I wiped it down and looks brand new.  The manufacturing date on mine was 02/2015.  I'm pleased with the condition and price I paid for it. 
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: McNally Family on December 21, 2017, 09:28 AM
@DynaGlide

$367.50  Tennessee with tax = $403.33 difference between new and recon = $86.67 (new with 3yr warranty and 30 day return option)
$367.50  Virginia with tax    = $386.97 difference between new and recon = $103.03(new with 3yr warranty and 30 day return option)

Each person will make a decision that best suites their needs. This particular scenario, because I am not in the market for this sander, does not impact me at all.  However, I have laid out the current example above to demonstrate how I would analyze this purchase.

For a difference of $86.67, I would tend to purchase new, get the full three year warranty and 30 day return option.  Having said that, for a difference of $103.03 (as in the case of Virginia sales tax), I might not.   Each offer requires the same comparison of recon vs. new, and how the particular tool in question impacts your work flow, how important is the three year warranty, and your level of certainty with wanting the tool in question.

I'd like to add how impressed I am with Festool switching out your 2005 machine with a newer one.  I am equally impressed with how Tyler takes care of everyone on FOG, when problems arise.  I love my Festool tools, and enjoy using them every chance I get.  They are certainly making my retirement much more enjoyable!       



Virginia Sales Tax; 5.3% possible sales tax rates of Virginia cities.

Tax rate in Tennessee; 9.75% is the highest possible tax rate

Rotex 125 new is $490.00
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: DynaGlide on December 21, 2017, 09:47 AM
@McNally Family

I agree with everything you've said. I will comment however that a 2005 machine should not have been sent out in the first place.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: egmiii on December 21, 2017, 09:54 AM
@DynaGlide

I'd like to add how impressed I am with Festool switching out your 2005 machine with a newer one.  I am equally impressed with how Tyler takes care of everyone on FOG, when problems arise. 


Most of my Festool collection was purchased "used" on Craigslist at 30-50% off list. It took some time, but every single tool I bought looks brand new. There are a handful of items that rarely come up, and when they do, seem to be abused (DF700, EC150/3). Rather than wait for a Craigslist deal, I decided to go recon because of Tyler @Festool USA. The comment above and similar others gave me the confidence that I wouldn't be left holding the bag on an old/scuffed/abused item. Now, back to searching for a mint condition Midi!
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: GoingMyWay on December 21, 2017, 10:10 AM
All this talk about the manufacture date on their reconditioned tools got me worried.  I just checked the reconditioned RO150 that I bought back in October - it shows 06/17 - I guess that was made in June of 2017.  If that's the case it's very new.  The sander did have some minor signs of use, but it looked fine to me.

I also feel a little dumb - I was complaining earlier that I didn't think the discount on the ETS EC 150/3 was very good.  The discount was $101.97 off the new price.  I got my reconditioned RO150 for a discount of $107.51 and I was ecstatic about the savings.  Both discounts included VA sales tax.  I guess I'm a little inconsistent in what I think is a good deal.  [embarassed]

Speaking of the sales tax - I emailed sales@festoolrecon.com to get that extra local city county tax refunded since I don't live anywhere near that city.  Is there some other email address that I should use to inquire about this refund?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Runhard on December 21, 2017, 10:35 AM
@McNally Family

I agree with everything you've said. I will comment however that a 2005 machine should not have been sent out in the first place.

I agree with your statement. How much was a new RO125 back in 2005?

Sorry in advance, this statement will be a little off topic. My main complaint about the annual price increase is that a lot of these tools haven’t been updated in over a decade but the price keeps going up. If that 2005 tool was used and returned a decade ago, I can’t agree with them discounting it from today’s prices. From Festool’s prospective however, this brilliant. They can create a new tool once every decade or two, increase the price every year (above the inflation rate), and make more and more money. That’s a good business model actually. Especially since we keep buying the tools. I just wished they were more inivative and kept up with some of the other advancements such as LED’s and more brushless motors instead of slapping a new (inferior) dust port on old model tools.

I did not participate in this recon sale. I prefer to buy new tools and I really don’t need or want anything right now. I did buy a few tools from a recon sale a few years ago and was very pleased with the condition and price. I can’t remember exactly, but I believe that I bought my first CT48 through Bob at 40% off and it looked almost new.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: TylerC on December 21, 2017, 10:54 AM
@DynaGlide @egmiii Guys, those comments made my day. Thank you so much. It's always a pleasure to help.  [thanks]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ManipulatingWood on December 21, 2017, 11:48 AM
I'd like to add how impressed I am with Festool switching out your 2005 machine with a newer one.  I am equally impressed with how Tyler takes care of everyone on FOG, when problems arise.  I love my Festool tools, and enjoy using them every chance I get.  They are certainly making my retirement much more enjoyable!       

Not to turn this into a @TylerC lovefest, but I made a recon purchase early Tuesday afternoon and immediately after receiving the confirmation, emailed sales@festoolrecon.com regarding shipping ETA (I'm heading out of town this weekend for the holidays).  I hadn't received a response by close to noon on Wednesday, so I PM'd Tyler.  Within 15 minutes, he returned my PM, indicating that he would try to get me some answers.  Shortly after, I received a phone call  from a Festool employee involved with the Recon sale.

I only joined the FOG a month ago, but have visited the site for several years.  To echo @McNally Family, I've always been beyond impressed with Tyler's ability to handle questions/comments/concerns/essentially any and all issues in a timely and appropriate manner.  Kudos to him  [thumbs up]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: live4ever on December 21, 2017, 12:31 PM
Me too me too!  [big grin]

In all seriousness, while I have my issues with some of corporate Festool's policies, decisions, directions, etc., every FUSA employee I've interacted with, from Tyler (and Shane previously) to others on the admin staff and in the repair department, has been courteous and responsive.   
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: serge0n on December 23, 2017, 03:37 AM
I'm going to echo what others are saying -- fast responses from @TylerC gave me confidence that even if something would be wrong with a recon sale item, Festool is willing to make it right. So I just recently purchased a DWC 18 set at a great price ($262! less than Milwaukee!), regardless of the sales tax.

I'm refinishing my basement shop with soundproofing in mind, so hanging lots of drywall, DWC will certainly come in handy. I do have a DeWalt cordless drywall gun, but it's extremely loud and inconsistent with screw driving depth. About 20-30% of screws have to be hand-tightened or re-screwed altogether. On a separate note, I'm surprised so few people praise Festool on their sound signature. Their tools are either way more quiet or sound much more pleasant than competitor's tools.

I am also somewhat new to Festool (purchase my first tool in 2016), so I haven't had any experience with the previous recon sales, so the older format might've been better, but I'm loving this new format so far. I'm eagerly waiting for what is next as it's always a surprise. BTW, had zero issues with email delivery, I usually get an email 2-3 minutes after a new posting goes live.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: BJM9818 on December 24, 2017, 11:24 AM
What’s up with the free systainer recon tool. Just tried to check out and it keeps saying price must be $.50. It’s listed as $.01 ???
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: jimbo51 on December 24, 2017, 11:27 AM
I see Reconditioned Thank you for your business.

I thought they were recycling than you cards.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: hemlock on December 24, 2017, 11:57 AM
If its just a thank you, then why send you to the checkout page?   I had same issue, can't charge 0.01 to credit cards. 
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Peter Halle on December 24, 2017, 12:36 PM
The is another thread going on about the Systainer email.  I have let Festool know about the issue.

Peter
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Michael Kellough on December 24, 2017, 01:00 PM
I've been critical of this implementation of Festool Recon Sale but in the end it was pretty good to me.

Even though I couldn't buy the large Domino which was my goal I did buy a vacuum pump and an OF 2200, both of which arrived unused, assembled in early 2016.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: RobBob on December 28, 2017, 08:24 PM
I bought a Rotex 150 on December 18th from the recon sale.  Still has not been delivered because someone at Festool shipped it to my PO box billing address instead of my shipping street address.  All of the information was correct on the confirmation email.

Good thing I have periodically checked on the UPS delivery status and figured out that the delivery address was wrong.  UPS has been a huge hassle to deal with.  I gave UPS the correct address on Tuesday the 26th.  Today I received a text message stating that it would be delivered by 7:00PM ET.  No joy.  I checked the UPS website again and now it says holding for pickup.  So I called again to ask why it was not delivered.  They did not know why.  Anyway, keeping my fingers crossed that it is delivered tomorrow.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: egmiii on December 28, 2017, 09:35 PM
I bought a Rotex 150 on December 18th from the recon sale.  Still has not been delivered because someone at Festool shipped it to my PO box billing address instead of my shipping street address.  All of the information was correct on the confirmation email.

Good thing I have periodically checked on the UPS delivery status and figured out that the delivery address was wrong.  UPS has been a huge hassle to deal with.  I gave UPS the correct address on Tuesday the 26th.  Today I received a text message stating that it would be delivered by 7:00PM ET.  No joy.  I checked the UPS website again and now it says holding for pickup.  So I called again to ask why it was not delivered.  They did not know why.  Anyway, keeping my fingers crossed that it is delivered tomorrow.

Exact same thing happened to me today! I have only one address on file with the recon website and have successfully received tools in the past. My order on December 21 didn’t seem to be shipping so I emailed Festool yesterday. Less than an hour later I got a tracking number. I checked it today, only to see that they shipped it on the 21st, but that a delivery error occurred. They used the address of my office, which I had moved out of 4 years ago. I then spent 2 hours escalating a change of address through the various supervisors at UPS, who initially demanded that I drive to the depot, 45 minutes away to get the package. I’m normally not one to complain, but all the savings on the tool were eaten up with the time I lost from work. Better be in brand new condition, because at this point, I’ve paid full price.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on December 28, 2017, 11:54 PM
Why hasn’t anyone asked the simple question of why when someone joins the festoolrecon website, fills out all the applicable personal forms, subscribes to be on the email notification list, and then provides a user name and a password................why, when they purchase a recon tool and login to their account, why do they have to re-input all of that data? It’s already there, it already exists. Apple Pay doesn’t make you go through the added hoops. This is just one more annoyance that needs to be cleared up before the next recon sale.  [mad]   [mad]   [mad]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: rtfosmoe on December 29, 2017, 05:31 PM
Most companies use a third party for E-commerce.  This is due to liability with handling personal information.  As result, they just link the Ecommerce parties page to the Festools Recon website.  You go to this third party when you go out to pay. The Festool Recon webpage sends them the total costs through API calls. This means that Festool does not keep any of your personal information dealing with the transaction.  This means that you have to re-enter all your information. :-(  Apple, on the other hand, owns the E-commerce solution and they take legal responsibility for your personal information.  Most companies don't want take on the risk of this business that is why Paypal, Chase Google and Apple pay are doing all the transactions on the web.  I know it a pain, but that is part of the world we live in.  Just look at the recent hack from one of the major credit transaction firms.  160,000,000 peoples information was stolen.

Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: RobBob on December 29, 2017, 07:44 PM
Well, I received the Rotex 150 today after the delay caused by Festool shipping it to my Po Box.  The tool was definitely used (01/2016 date on the label) and not in new condition. 

The Rotex has a few marks on it that look like it was used to sand drywall or something painted white.  The plug-it cord looks like it was dragged around a dirty floor.  I think Festool put a brand new pad on it and called it good.  I have my doubts that anyone at Festool actually did anything more than a quick visual check.  Doubt that it was turned on and run through a function test.

25% off is not enough for what I got after after taxes and the loss of two years of warranty.  If it still came with the standard three year warranty, then 25% off would be about right, imo.

The 2200 router I also purchased from the recon sale is like new and has a 2015 date on it. 

Festool should stop calling this a recon sale because they are not selling reconditioned tools.  Most appear to be either used tools or essentially new tools that have been returned within the 30 day trial period.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: icecactus on January 02, 2018, 11:14 AM
I'll give some feedback on my experience. I purchased a TS 75 EQ-F Plus and Carvex PSB 420 EBQ Jigsaw from the festool recon sale. I rarely if ever purchase reconditioned stuff as I just prefer to have brand new and I take very good care of my stuff. I am just a hobbyist and I wouldn't use either of these very often since I already own the Ts 55 and the barrel grip Carvex. I figured I would try out the recon sale since a lot of you have been happy.

The jig saw looks brand new. No dust, no scuffs, plug it cord wrapped like its new. SUPER happy with this one.  [big grin]

The TS 75, definitely has been used. Some scuffs and dust all over it.  It looks like it was lightly used though. Rail looks brand new. The plug it cord however was thrown in there, looks like it was dragged over the floor and has a slice in it. I wouldn't be surprised if the plug it cord caused some of the scuffing on the saw. And the cleantec fitting is broke. I could see how u could miss the slice in the plug it cord, but not sure how one missed the cleantec fitting being broke. Maybe it was done in shipping, but I kind of doubt it. I contacted festool, we'll see what they do. I was hoping it would be in as good of shape as the jig saw, but if i got a new plug it cord and a new dust fitting I would be satisfied with the purchase for the money saved.  [smile]

One would think that if your "reconditioning" a tool, you would blow it out with compressed air to get rid of the dust and wipe down the tool with some cleaner which would probably remove a lot of scuffing and make it look like new.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Peter Halle on January 02, 2018, 11:37 AM
If you contacted Festool via email I might suggest that you also reach out via phone. 

Peter
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: icecactus on January 02, 2018, 01:17 PM
I used the contact form on the recon website earlier this morning. I just received a call from festool and they are sending out a replacement dust port and plug it cord next week.  [thumbs up]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Peter Halle on January 02, 2018, 01:51 PM
Glad to see that Festool USA was able to assist!

Peter
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: safety1st on January 05, 2018, 02:50 PM
so, has the recon sale ended? or is it yet to begin for this year?

thanks!
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SRSemenza on January 05, 2018, 02:55 PM
so, has the recon sale ended? or is it yet to begin for this year?

thanks!

I believe it is just going to come and go as items become available.


Seth
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: jlt23 on January 08, 2018, 12:36 PM
TS55 is listed now.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on January 29, 2018, 09:54 AM
Just now getting around to testing out the Domino XL recon I bought in October. The tool looked brand new, but now I know why it was a returned tool, the fence is heavily bowed. Hard to understand how milled aluminum can be bowed like that.

Thanks for the heads-up...I'll check my recon XL today. Mine also looks brand new.  [unsure]

I'd think Festool would automatically replace the defective part...unless this is the "one that got away". [tongue]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: RobBob on January 29, 2018, 12:47 PM
As I have pointed out before in this thread, Festool is not thoroughly checking out these tools, if at all.

They really should have a check list for each tool and then include it in the systainer.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: egmiii on January 29, 2018, 01:21 PM
I gave my recon DF700 a quick once over when it arrived, but never plugged it in or checked the fence. Your post just lit a fire under my a**.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on January 31, 2018, 08:50 AM
The tool looked brand new, but now I know why it was a returned tool, the fence is heavily bowed. Hard to understand how milled aluminum can be bowed like that.
(https://i.imgur.com/9KsceGT.jpg)

I checked mine yesterday and it's fine. [cool]

That's a fully machined surface, it's been flycut before it was assembled. Yours appears to have been bent somehow.  [eek]
I think yours may have been dropped. Just looking at the 2nd rivet in the bracket, that area looks like the fulcrum. If that's indeed the case, then it's a good thing you're sending it in to Festool. [smile]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ScoFF on January 31, 2018, 04:42 PM
I picked up a CT Mini Dust Extractor (583 360) that came on today.  I'm not to familiar with the model history but is this an old or current sku?     Was there any updates like a newer style hose garage I should be aware of, or maybe mine is good and modern?

It said it was 99cfm

The festool website shows the current mini with item# 574786.  It looks like a side rotating (new style systainer locking mechanism) is on the side of the latest one.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: neilc on January 31, 2018, 06:39 PM
You can swap out the top of the Midi or Mini to accommodate a T-loc Systainer if you like.  The T-loc will snap to the old style but updating makes it a bit easier.  I seem to recall the cost of doing the upgrade was around $60.   I ordered the parts through Festool in Indiana.  Been a couple of years since I did it on my Midi.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ishmerc on February 01, 2018, 02:26 AM
99 CFM ,the CT SYS is 106 CFM .
$326.25 plus tax that's more then what it cost new $300 back in the days .I don't know what years this catalog is ,it got the Mini 583 360 for $300 .

http://www.talasonline.com/images/PDF/Festool/Catalog-Dust-Extraction.pdf
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Cheese on February 01, 2018, 10:08 AM
99 CFM ,the CT SYS is 106 CFM .
$326.25 plus tax that's more then what it cost new $300 back in the days .I don't know what years this catalog is ,it got the Mini 583 360 for $300 .

http://www.talasonline.com/images/PDF/Festool/Catalog-Dust-Extraction.pdf

That's an old old catalog. The CT 22/33 series vacs haven't been available for at least 8-9 years.  [eek] 

Which probably puts the 99 CFM MINI in the same ballpark. The catalog I have says March 2008.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ScoFF on February 01, 2018, 10:55 AM
I cancelled my order for the 99cfm mini.  It should be popping up again.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: GoingMyWay on February 15, 2018, 01:22 PM
I just bought the CXS that came up for sale.  I had been interested in this drill the last 2 times it came up on the recon sale, but I think they only came with the 1.5AH batteries.  This time it was being offered with the 2.6AH batteries so I bought it.

I hope I made the right decision.  I got the Bosch Flexiclick 5 in 1 back in September 2017 so I didn't really need another drill of this type (right angle attachment).  Although I will say I didn't really like how the Bosch fit in my hand.  I thought it would have been more comfortable, but it just felt kinda weird.  I'm mostly used to my 18V Makita impact driver and the 18V drill/driver.

I get the sense from most post, comments, and YouTube videos that just about everyone absolutely loves their CXS.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ScoFF on February 15, 2018, 04:51 PM
I was tempted but learned they offer a C18 and T18 drills that are larger like I'm used to in Yellow color.  It seemed like a mini drill to me.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: GoingMyWay on February 15, 2018, 05:19 PM
I had also discovered the C18, but my impression (could be incorrect) was that the CXS was still most popular because I think it's lighter and more compact.  Am I the only one who finds their drill naming convention confusing?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: WoodworkTech on February 15, 2018, 06:34 PM
I just bought the CXS that came up for sale.  I had been interested in this drill the last 2 times it came up on the recon sale, but I think they only came with the 1.5AH batteries.  This time it was being offered with the 2.6AH batteries so I bought it.

I hope I made the right decision.  I got the Bosch Flexiclick 5 in 1 back in September 2017 so I didn't really need another drill of this type (right angle attachment).  Although I will say I didn't really like how the Bosch fit in my hand.  I thought it would have been more comfortable, but it just felt kinda weird.  I'm mostly used to my 18V Makita impact driver and the 18V drill/driver.

I get the sense from most post, comments, and YouTube videos that just about everyone absolutely loves their CXS.

Would appreciate your feedback when you receive your CXS.  I'm torn between getting the CXS or Bosch FlexiClick myself and would like to hear your comparison and input.  Especially since the CXS does not have the offset chuck the Bosch has.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Peter Halle on February 15, 2018, 07:16 PM
I just bought the CXS that came up for sale.  I had been interested in this drill the last 2 times it came up on the recon sale, but I think they only came with the 1.5AH batteries.  This time it was being offered with the 2.6AH batteries so I bought it.

I hope I made the right decision.  I got the Bosch Flexiclick 5 in 1 back in September 2017 so I didn't really need another drill of this type (right angle attachment).  Although I will say I didn't really like how the Bosch fit in my hand.  I thought it would have been more comfortable, but it just felt kinda weird.  I'm mostly used to my 18V Makita impact driver and the 18V drill/driver.

I get the sense from most post, comments, and YouTube videos that just about everyone absolutely loves their CXS.

Would appreciate your feedback when you receive your CXS.  I'm torn between getting the CXS or Bosch FlexiClick myself and would like to hear your comparison and input.  Especially since the CXS does not have the offset chuck the Bosch has.

I hope you get your feedback.  I just wanted to mention that the reason the CXS /TXS don't have offset chucks like the other Festool drills is due to their slender nose and body size. 

Peter
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: WoodworkTech on February 15, 2018, 07:49 PM
I just bought the CXS that came up for sale.  I had been interested in this drill the last 2 times it came up on the recon sale, but I think they only came with the 1.5AH batteries.  This time it was being offered with the 2.6AH batteries so I bought it.

I hope I made the right decision.  I got the Bosch Flexiclick 5 in 1 back in September 2017 so I didn't really need another drill of this type (right angle attachment).  Although I will say I didn't really like how the Bosch fit in my hand.  I thought it would have been more comfortable, but it just felt kinda weird.  I'm mostly used to my 18V Makita impact driver and the 18V drill/driver.

I get the sense from most post, comments, and YouTube videos that just about everyone absolutely loves their CXS.

Would appreciate your feedback when you receive your CXS.  I'm torn between getting the CXS or Bosch FlexiClick myself and would like to hear your comparison and input.  Especially since the CXS does not have the offset chuck the Bosch has.

I hope you get your feedback.  I just wanted to mention that the reason the CXS /TXS don't have offset chucks like the other Festool drills is due to their slender nose and body size. 

Peter

So will the CXS and TXS get as close as the offset on the Bosch or other Festool drills with offset chuck?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: yetihunter on February 15, 2018, 08:36 PM
I had also discovered the C18, but my impression (could be incorrect) was that the CXS was still most popular because I think it's lighter and more compact.  Am I the only one who finds their drill naming convention confusing?

Wait until you get a load of Metabo's nomenclature.   [big grin]
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ChrisK1970 on February 16, 2018, 04:51 AM
I just bought the CXS that came up for sale.  I had been interested in this drill the last 2 times it came up on the recon sale, but I think they only came with the 1.5AH batteries.  This time it was being offered with the 2.6AH batteries so I bought it.

I hope I made the right decision.  I got the Bosch Flexiclick 5 in 1 back in September 2017 so I didn't really need another drill of this type (right angle attachment).  Although I will say I didn't really like how the Bosch fit in my hand.  I thought it would have been more comfortable, but it just felt kinda weird.  I'm mostly used to my 18V Makita impact driver and the 18V drill/driver.

I get the sense from most post, comments, and YouTube videos that just about everyone absolutely loves their CXS.
You’ll love it. I’ve had mine for maybe three or four years now with the small batteries and it is a great little driver.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: GoingMyWay on February 16, 2018, 09:42 AM
I just bought the CXS that came up for sale.  I had been interested in this drill the last 2 times it came up on the recon sale, but I think they only came with the 1.5AH batteries.  This time it was being offered with the 2.6AH batteries so I bought it.

I hope I made the right decision.  I got the Bosch Flexiclick 5 in 1 back in September 2017 so I didn't really need another drill of this type (right angle attachment).  Although I will say I didn't really like how the Bosch fit in my hand.  I thought it would have been more comfortable, but it just felt kinda weird.  I'm mostly used to my 18V Makita impact driver and the 18V drill/driver.

I get the sense from most post, comments, and YouTube videos that just about everyone absolutely loves their CXS.

Would appreciate your feedback when you receive your CXS.  I'm torn between getting the CXS or Bosch FlexiClick myself and would like to hear your comparison and input.  Especially since the CXS does not have the offset chuck the Bosch has.

I hope you get your feedback.  I just wanted to mention that the reason the CXS /TXS don't have offset chucks like the other Festool drills is due to their slender nose and body size. 

Peter

So will the CXS and TXS get as close as the offset on the Bosch or other Festool drills with offset chuck?

I should be able to do a comparison shortly after I get the CXS.

I had also discovered the C18, but my impression (could be incorrect) was that the CXS was still most popular because I think it's lighter and more compact.  Am I the only one who finds their drill naming convention confusing?

Wait until you get a load of Metabo's nomenclature.   [big grin]

Oh boy.  I don't know much about Metabo other than they're best know for their sanders?

You’ll love it. I’ve had mine for maybe three or four years now with the small batteries and it is a great little driver.

That's what I was hoping to hear.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: GoingMyWay on February 22, 2018, 08:22 PM
I just bought the CXS that came up for sale.  I had been interested in this drill the last 2 times it came up on the recon sale, but I think they only came with the 1.5AH batteries.  This time it was being offered with the 2.6AH batteries so I bought it.

I hope I made the right decision.  I got the Bosch Flexiclick 5 in 1 back in September 2017 so I didn't really need another drill of this type (right angle attachment).  Although I will say I didn't really like how the Bosch fit in my hand.  I thought it would have been more comfortable, but it just felt kinda weird.  I'm mostly used to my 18V Makita impact driver and the 18V drill/driver.

I get the sense from most post, comments, and YouTube videos that just about everyone absolutely loves their CXS.

Would appreciate your feedback when you receive your CXS.  I'm torn between getting the CXS or Bosch FlexiClick myself and would like to hear your comparison and input.  Especially since the CXS does not have the offset chuck the Bosch has.

The refurbished CXS arrived yesterday.  It has a manufacture date of May 2017.  My initial impressions are:

The Bosch feels slightly heavier (I can weigh the 2 to compare if anyone is interested, but it does feel heavier in my hand).  The Bosch seems to be a little more "front heavy" than the CXS.  The CXS feels much more balanced and natural in my hand with either my index or middle finger on the trigger.  The Bosch feels slightly more powerful than the CXS.  I think I like the CXS more than the Bosch

It sounded like you were most interested in comparing how close you could get with the Bosch with the offset vs the CXS.  What's the use case for that scenario?  Screwing into a 90 degree corner?  Was there anything else specifically that you wanted compared?

Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: WoodworkTech on February 23, 2018, 08:38 AM
I just bought the CXS that came up for sale.  I had been interested in this drill the last 2 times it came up on the recon sale, but I think they only came with the 1.5AH batteries.  This time it was being offered with the 2.6AH batteries so I bought it.

I hope I made the right decision.  I got the Bosch Flexiclick 5 in 1 back in September 2017 so I didn't really need another drill of this type (right angle attachment).  Although I will say I didn't really like how the Bosch fit in my hand.  I thought it would have been more comfortable, but it just felt kinda weird.  I'm mostly used to my 18V Makita impact driver and the 18V drill/driver.

I get the sense from most post, comments, and YouTube videos that just about everyone absolutely loves their CXS.

Would appreciate your feedback when you receive your CXS.  I'm torn between getting the CXS or Bosch FlexiClick myself and would like to hear your comparison and input.  Especially since the CXS does not have the offset chuck the Bosch has.

The refurbished CXS arrived yesterday.  It has a manufacture date of May 2017.  My initial impressions are:

The Bosch feels slightly heavier (I can weigh the 2 to compare if anyone is interested, but it does feel heavier in my hand).  The Bosch seems to be a little more "front heavy" than the CXS.  The CXS feels much more balanced and natural in my hand with either my index or middle finger on the trigger.  The Bosch feels slightly more powerful than the CXS.  I think I like the CXS more than the Bosch

It sounded like you were most interested in comparing how close you could get with the Bosch with the offset vs the CXS.  What's the use case for that scenario?  Screwing into a 90 degree corner?  Was there anything else specifically that you wanted compared?

Thanks for the review.  Yes, I’m interested in getting in close in 90 degree corners.  Looks like the flexiclick gets in closer than the CXS but not by much.  I have no other Bosch cordless tools or Festool cordless tools do not concerned with battery for multiple tools.  Too bad the Festool eccentric chuck is only available on the 18v Festool drills and not the CXS/TXS models
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: GoingMyWay on March 01, 2018, 05:45 PM
I took a bunch of pictures showing the various combinations of Bosch and Festool chucks.  A lot of the pictures illustrate that the bit will simply not be able to drive the screw in so I've only attached the images that actually show a viable means of screwing a corner bracket into a corner.

I'd say that the Bosch Flexiclick Offset chuck works most effectively, well because this is seemingly exactly the situation that it was designed for.

[attachimg=1]

The Festool right angle chuck works almost equally well with or without the addition of the Centrotec chuck - although the green Centrotec chuck release did rub against the wood leaving a slight mark.

[attachimg=2]
[attachimg=3]

You'd probably be best served using a longer bit or bit holder with either the Bosch Offset or Festool right angle chucks (without the Centrotec chuck) otherwise you need to angle the bit a little which as we all know tends to cause cam out.

[attachimg=4]
[attachimg=5]
[attachimg=6]

I did note a couple of things:

I still prefer the way the CXS feels in my hand compared to the Bosch.
The belt hook seems very handy, although I have yet to actually try hooking it to myself.

The magnetic chuck on the CXS was a really nice feature - none of the Bosch chucks are magnetized so the screw kept falling off when I was setting up the pictures (annoying just like what happens in real life).  I was using Bosch impact bits, which are are not magnetized so I suppose I could have used some other bits that were magnetized or use a magnetized bit holder.

I was also drilling some 1 1/8" Bosch Daredevil Spade bit holes through some 2x4's.  The CXS didn't have the power to drill a single hole.  The Bosch was able to drill the 4 holes that I needed, mostly without problem.  In most cases you'd use a more powerful drill when using a spade bit, but I thought I'd just mention again that the Bosch is in fact more powerful.

I hope this was helpful.  Please let me know if you wanted me to take pictures of anything other type of comparison.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: WoodworkTech on March 01, 2018, 05:54 PM
Nice review.  I still haven't made a decision.  I was set on the CXS for weight and feel but the Bosch looks interesting.  Have to look into the bit holding issue you mentioned.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Dick Mahany on March 01, 2018, 06:07 PM
I took a bunch of pictures showing the various combinations of Bosch and Festool chucks.  A lot of the pictures illustrate that the bit will simply not be able to drive the screw in so I've only attached the images that actually show a viable means of screwing a corner bracket into a corner.

I'd say that the Bosch Flexiclick Offset chuck works most effectively, well because this is seemingly exactly the situation that it was designed for.

The Festool right angle chuck works almost equally well with or without the addition of the Centrotec chuck - although the green Centrotec chuck release did rub against the wood leaving a slight mark.

You'd probably be best served using a longer bit or bit holder with either the Bosch Offset or Festool right angle chucks (without the Centrotec chuck) otherwise you need to angle the bit a little which as we all know tends to cause cam out.

I did note a couple of things:

I still prefer the way the CXS feels in my hand compared to the Bosch.
The belt hook seems very handy, although I have yet to actually try hooking it to myself.

The magnetic chuck on the CXS was a really nice feature - none of the Bosch chucks are magnetized so the screw kept falling off when I was setting up the pictures (annoying just like what happens in real life).  I was using Bosch impact bits, which are are not magnetized so I suppose I could have used some other bits that were magnetized or use a magnetized bit holder.

I was also drilling some 1 1/8" Bosch Daredevil Spade bit holes through some 2x4's.  The CXS didn't have the power to drill a single hole.  The Bosch was able to drill the 4 holes that I needed, mostly without problem.  In most cases you'd use a more powerful drill when using a spade bit, but I thought I'd just mention again that the Bosch is in fact more powerful.

I hope this was helpful.  Please let me know if you wanted me to take pictures of anything other type of comparison.

Thank you for the photos.  The Bosch 12V Flexiclick has quickly become my most reached for drill.  It is more powerful than I had expected and an all around excellent tool for its size.  Can't beat it for the price.  I do like my T18 and have never even held a CXS, but for 85% of what I typically do, the Flexiclick is hard to beat. 
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: GoingMyWay on March 01, 2018, 06:15 PM
Have to look into the bit holding issue you mentioned.

The screw falling off the bit issue seems to have gone away when I added the Bosch magnetic bit holder.  I guess that could cause a problem if you're in a really tight space and don't have the extra room for that bit holder.  I had thought you could just buy the individual bits that are magnetized, but maybe it's only the bit holders that are magnetic???

Thank you for the photos.  The Bosch 12V Flexiclick has quickly become my most reached for drill.  It is more powerful than I had expected and an all around excellent tool for its size.  Can't beat it for the price.  I do like my T18 and have never even held a CXS, but for 85% of what I typically do, the Flexiclick is hard to beat. 

You're welcome.  The Flexiclick is a very versatile tool and a good value.  I recommended it for a Christmas present for someone who was looking for their first drill.  I kinda just personally expected it to feel a little better in my hand since it's a smaller form factor than my Makita 18v drill, but it's certainly fine enough - just like holding any other drill more or less.  I'm just nit picking.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: WoodworkTech on March 03, 2018, 10:28 AM
Does the Festool Centrotec adapter and Centrotec Chuck fit the Bosch FlexiClick drill?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: GoingMyWay on March 03, 2018, 10:44 AM
The Centrotec chuck will not fit onto the Bosch Flexiclick.  I haven't tried this, but I believe the Centrotec bit holder should fit into the Bosch as it's just a standard 1/4" hex, but I don't see the point since it won't positively engage the detent and will fall out when turned vertically.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: WoodworkTech on March 03, 2018, 11:12 AM
The Centrotec chuck will not fit onto the Bosch Flexiclick.  I haven't tried this, but I believe the Centrotec bit holder should fit into the Bosch as it's just a standard 1/4" hex, but I don't see the point since it won't positively engage the detent and will fall out when turned vertically.

My plan was get the Flexiclick and get some centrotec bits.  Thanks for the quick reply.  I was interested in the centrotec bits after reading they were high quality and long lasting.  To bad the CXS doesn’t have an offset chuck option.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: GoingMyWay on March 05, 2018, 10:51 AM
Turns out I was slightly mistaken about the bit holder falling out when turned vertically.  The fit is tight enough that the hex shank will stay in with or without the locking bit chuck (see attachments).  It still might pull out if you have a very tight fitting screw head though.

I just discovered that you could buy this Centrotec adapter that you could screw into the Bosch's jacob's chuck so you could use the Centrotec chuck: https://www.festoolproducts.com/festool-496450-keyless-chuck-centrotec-adapter.html.  This of course takes away from the sleek form factor when trying to get into tight spaces however.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: WoodworkTech on March 05, 2018, 02:35 PM
Turns out I was slightly mistaken about the bit holder falling out when turned vertically.  The fit is tight enough that the hex shank will stay in with or without the locking bit chuck (see attachments).  It still might pull out if you have a very tight fitting screw head though.

I just discovered that you could buy this Centrotec adapter that you could screw into the Bosch's jacob's chuck so you could use the Centrotec chuck: https://www.festoolproducts.com/festool-496450-keyless-chuck-centrotec-adapter.html.  This of course takes away from the sleek form factor when trying to get into tight spaces however.

I'll check out that adapter for the centrotec.  Maybe someone has a video or review out there of it on the Bosch Flexiclick.

Thanks for the followup reviews and pics.  Very helpful
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: GoingMyWay on April 04, 2018, 12:03 PM
I just missed out on buying the refurbished MFT/3 that just came up.  I was in the process of checking out but I made a mistake in the Cardholder name field so it got rejected and I had to re-enter that information.  By the time I had done that it had sold out.  I don't know if my mistake actually cost me the purchase or not.

I'm not sure if I should be happy or sad.  The final price with tax was going to be $572.40.  I know a lot of people have complaints about the stability of the MFT and its ability to make square cuts.  I've always wanted one since it seems like it would make things easier than the current setup of a custom top made with the Parf Guide System that I'm using.

I kinda hesitated in making the purchase because it's pretty expensive and it's gonna be pretty hard to hide from my wife, unlike just another systainer.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: live4ever on April 04, 2018, 01:40 PM
I just missed out on buying the refurbished MFT/3 that just came up.  I was in the process of checking out but I made a mistake in the Cardholder name field so it got rejected and I had to re-enter that information.  By the time I had done that it had sold out.  I don't know if my mistake actually cost me the purchase or not.

I'm not sure if I should be happy or sad.  The final price with tax was going to be $572.40.  I know a lot of people have complaints about the stability of the MFT and its ability to make square cuts.  I've always wanted one since it seems like it would make things easier than the current setup of a custom top made with the Parf Guide System that I'm using.

I kinda hesitated in making the purchase because it's pretty expensive and it's gonna be pretty hard to hide from my wife, unlike just another systainer.

I'm sure another will come up soon. 

I still have mixed feelings on the MFT.  I have two of them now, and for my current situation, they make perfect sense.  But just a year or two ago, I couldn't understand why in the world people bought them.  So what changed for me?

1)  My shop size shrunk from small garage space to tiny due to an ongoing renovation that will probably continue for the rest of time.
2)  My cabinet saw essentially had to be broken down / not usable in the same way it was before necessitating smaller work that I'd do easily on the tablesaw to be done with tracksaw.
3)  Most of my permanant shop storage (cabinets, under-bench storage, drawers, etc.) went bye-bye.
4)  Everything had to become not just mobile but REALLY mobile; able to be taken out, shuffled around, and put away efficiently on a close to daily basis

If it weren't for all of this, I'd be squarely in the it's-over-priced, build-your-own category.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: tomdog4 on April 04, 2018, 01:57 PM
Does anyone have thoughts on "flipping" recon items? There's a guy near me who is clearly buying a good amount of festool recons and listing them for much more on offerup/craigslist, while calling them "like new."

Not that there's anything illegal about it, but it's bush league if you ask me.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: promark747 on April 04, 2018, 02:02 PM
Does anyone have thoughts on "flipping" recon items? There's a guy near me who is clearly buying a good amount of festool recons and listing them for much more on offerup/craigslist, while calling them "like new."

Not that there's anything illegal about it, but it's bush league if you ask me.

I don't think there's anything wrong with it, though I wouldn't do it because most of these deals don't seem to be that great of a bargain and you'd risk not making a profit.  I mean, if someone wants to buy a recon VAC-SYS for $1,500 (one of the items today) and try selling it for close to the brand-new price of $1,800, good luck with that.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: T. Ernsberger on April 04, 2018, 02:19 PM
Yeah I agree.  There’s not a lot of money to be made. 
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: GoingMyWay on April 04, 2018, 02:31 PM
I'm sure another will come up soon. 

I still have mixed feelings on the MFT.  I have two of them now, and for my current situation, they make perfect sense.  But just a year or two ago, I couldn't understand why in the world people bought them.  So what changed for me?

1)  My shop size shrunk from small garage space to tiny due to an ongoing renovation that will probably continue for the rest of time.
2)  My cabinet saw essentially had to be broken down / not usable in the same way it was before necessitating smaller work that I'd do easily on the tablesaw to be done with tracksaw.
3)  Most of my permanant shop storage (cabinets, under-bench storage, drawers, etc.) went bye-bye.
4)  Everything had to become not just mobile but REALLY mobile; able to be taken out, shuffled around, and put away efficiently on a close to daily basis

If it weren't for all of this, I'd be squarely in the it's-over-priced, build-your-own category.

According to my festoolrecon email history, this is only the 3rd time since December 2017 that the regular MFT/3 has been offered.  It doesn't seem to come up very often and when it does there seems to be only 1 single MFT/3 available.

I also need everything to fold up and out of the way so I can park my car inside the garage.

Yeah I agree.  There’s not a lot of money to be made. 

Having to pay sales tax really cuts into the discount when you compare it to other online stores that do not collect sales tax.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ryanjg117 on April 09, 2018, 03:07 AM
Having to pay sales tax really cuts into the discount when you compare it to other online stores that do not collect sales tax.

I've checked the prices on just about every Recon offer and you're right, sales tax kills most of the deals. The best "deals" on Festool will always be Craigslist, usually 60-70% of the value of the tool and no tax to deal with. Another benefit of Festool that not many people seem to be aware of: even if you purchase a tool secondhand, you can register it as long as the original owner has a receipt or proof of purchase showing the tool is within its three-year warranty window. Someone call me out if I'm wrong here but I've registered multiple Craigslist pickups including an OF1400 with a ton of accessories I scored for $300. Continues to be my favorite FesTool and probably in my personal "Top 10 Craigslist Deals of All-Time" list.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ben_r_ on April 09, 2018, 12:09 PM
Yea sales tax kills pretty much ALL the Festool recon prices Ive seen. Better to just buy new or watch CL.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: GoingMyWay on April 09, 2018, 01:00 PM
I still find the deal to be good enough, even with tax.  It would just be all the sweeter with no tax.  I don't check Craigslist that often, but when I had previously I didn't really find much in the way of Festool, maybe it's like festoolrecon.com, you kinda gotta keep an eye out for something that pops up.

I just picked up the reconditioned ETS EC 150/5 EQ-Plus.  That was $101.97 cheaper than retail, including the sales tax.  Have I gone a bit overboard with the 6" sanders??  I already own the RO150, ETS 150/3, and the soon to be ETS EC 150/5.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ben_r_ on April 09, 2018, 01:23 PM
I just picked up the reconditioned ETS EC 150/5 EQ-Plus.  That was $101.97 cheaper than retail, including the sales tax.  Have I gone a bit overboard with the 6" sanders??  I already own the RO150, ETS 150/3, and the soon to be ETS EC 150/5.
I think so... IMO no need to own both the 3mm AND 5mm stroke. I would have added a DTS or RTS for corners and the such first.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Gerald_D on April 09, 2018, 01:31 PM
I just picked up the reconditioned ETS EC 150/5 EQ-Plus.  That was $101.97 cheaper than retail, including the sales tax.  Have I gone a bit overboard with the 6" sanders??  I already own the RO150, ETS 150/3, and the soon to be ETS EC 150/5.

I hope you haven't.. [smile]  Otherwise, that means I'm 'overboard and sinking', as I have the RO150, ETS150/3 and ETS150/5, along with the ETS-EC150/3.  I actually use all of them and, depending on what I'm doing, I do prefer one over the other.  The Rotex and EC150 get the most use however.  Not sure what work you do, but I agree with Ben_r that the DTS and RTS are good 'next' choices.

Regards,
Gerald
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: GoingMyWay on April 09, 2018, 01:41 PM
Not sure what work you do, but I agree with Ben_r that the DTS and RTS are good 'next' choices.

I just massacre wood.  I can't tell you how many times I've made the most simplest mistake of confusing the keep vs waste side to know which side of the line I need to cut on.

I primarily wanted to make end grain cutting boards (the hardest way possible) by using the wrong tools for the job: TS55 and RO150. 

At the moment I'm making a plane till to hold the few bench and block planes that I have.  I used the ETS 150/3 with 240 grit granat paper for the first time to sand off my pencil marks on the birch plywood.  I guess it was easier to hold/control than the RO150, but I was surprised by how my hand was a little sore from the vibration.  Is that normal?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: leakyroof on April 09, 2018, 03:44 PM
Not sure what work you do, but I agree with Ben_r that the DTS and RTS are good 'next' choices.

I just massacre wood.  I can't tell you how many times I've made the most simplest mistake of confusing the keep vs waste side to know which side of the line I need to cut on.

I primarily wanted to make end grain cutting boards (the hardest way possible) by using the wrong tools for the job: TS55 and RO150. 

At the moment I'm making a plane till to hold the few bench and block planes that I have.  I used the ETS 150/3 with 240 grit granat paper for the first time to sand off my pencil marks on the birch plywood.  I guess it was easier to hold/control than the RO150, but I was surprised by how my hand was a little sore from the vibration.  Is that normal?
  You got sore from the Old Style ETS Sander?  Maybe try wearing gel packed gloves to see if it's something that having that Gel padding will take care of for you-
 They're also called Anti-Vibration Gloves or Fatigue control gloves
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: GoingMyWay on April 09, 2018, 03:52 PM
Yeah it was the old style ETS sander.

Maybe sore wasn't the best word choice.  I was just a little surprised how much vibration there was.  I was using it in speed 2 since that's what it was set to when I got it.  I didn't notice that much vibration that traveled up into my hands with the RO150 when using it in either mode.  Maybe that was because I was using 2 hands so the vibration dissipated more?

Since it was a reconditioned unit, I wasn't sure if maybe the vibration was a problem or if it's normal.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Alanbach on April 09, 2018, 09:25 PM
I am considering my first festool drill and I am a little confused by a comment that has come up more than once in this thread. The comment is that there is no offset chuck available for the CXS but I am looking at the 2017 catalog and they list a Fastfix Eccentric Chuck for the CXS and the TXS for $124 as part number 490294. It does not come with it but it does appear to be available. Am I missing something?
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: ChrisK1970 on April 09, 2018, 09:41 PM
That chuck of sorts the standard T and C drills. Not the CXS TXS or PDC
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SRSemenza on April 09, 2018, 09:44 PM
I am considering my first festool drill and I am a little confused by a comment that has come up more than once in this thread. The comment is that there is no offset chuck available for the CXS but I am looking at the 2017 catalog and they list a Fastfix Eccentric Chuck for the CXS and the TXS for $124 as part number 490294. It does not come with it but it does appear to be available. Am I missing something?

Welcome to the forum!  [smile]

I don't have that catalog to look at but I guarantee that chuck does not fit the CXS/TXS.

Seth
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: GoingMyWay on April 09, 2018, 09:56 PM
Sure enough the Fastfix Eccentric Chuck is listed for both the TXS and CXS in the 2017 Catalog on page 138: https://www.festoolusa.com/-/media/tts/festool/festool-usa/downloads/2017_festool_catalog_usa_en.pdf.

That must have been a mistake because it's no longer listed for the TXS and CXS in the 2018 Catalog on page 136: https://www.festoolusa.com/-/media/tts/festool/festool-usa/downloads/2018_catalog_us-en.pdf.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SRSemenza on April 09, 2018, 10:19 PM
Sure enough the Fastfix Eccentric Chuck is listed for both the TXS and CXS in the 2017 Catalog on page 138: https://www.festoolusa.com/-/media/tts/festool/festool-usa/downloads/2017_festool_catalog_usa_en.pdf.

That must have been a mistake because it's no longer listed for the TXS and CXS in the 2018 Catalog on page 136: https://www.festoolusa.com/-/media/tts/festool/festool-usa/downloads/2018_catalog_us-en.pdf.

Yup, I just found the catalog. Must be a misprint that it appears in the CXS/TXS column.

Seth
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: SouthRider on April 11, 2018, 08:08 PM
Just want to throw out kudos to the folks handling the Festool recon sale.

I ordered a CT SYS from them last week. It arrived promptly. I noticed that it did not come with a bag and called them to double check. They answered quickly and transferred me to the right person immediately.

Why yes - it SHOULD come with a bag - we'll send you one. No muss, no fuss.

Was out of town for the weekend, and a box of 5 was waiting for me in the deliveries. More and faster than I expected.

Thanx Festool!
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Ajax on April 12, 2018, 01:32 AM
I'm waiting for a TS 75 to show up.
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: Alanbach on April 14, 2018, 11:41 PM
Thank you to SRSemenza and GoingMyWay for: A. Helping me verify that I am not crazy and B. For helping me discover that the accessory that I was most interested in, does not exist. I would have bought the drill and then been very irritated when the offset chuck did not work. I may still purchase the drill one of these days but not today. Thank you very much!
Title: Re: FestoolRecon.com coming VERY soon (US)
Post by: delong1974 on April 15, 2018, 03:12 PM
Just want to throw out kudos to the folks handling the Festool recon sale.



I bought a CT 26 the other day from the recon site, too.  The thing looks brand new.  Not even scuff marks on the tires.  Great deals.