Author Topic: FestoolRecon.com coming VERY soon (US)  (Read 38916 times)

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Offline Festool USA

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FestoolRecon.com coming VERY soon (US)
« on: September 20, 2017, 09:47 AM »


I posted this to an existing thread on Sunday, but — for fear that it could have been buried deep in an old thread — I'm creating a separate thread.

Festool USA will begin selling reconditioned tools online in a few weeks. You can sign up now at www.festoolrecon.com.

Here's how it will work:
The website will feature one tool at a time. Every time a new tool becomes available, subscribers will receive an email notification. That tool will be available until it's gone. At that point the next tool will become available.

Why aren't we just making everything available at once? There are a few reasons. First off, we think this is a fun, exciting and unusual approach that we hope you enjoy. Also, we're not a retailer, so we want to approach this in a way that's manageable and makes sure that orders are fulfilled quickly and accurately.

A few notes
  • This is for US residents only. (Sorry, Canadian friends.)
  • All tools will come with a one-year warranty.
  • Vouchers including the PRO 5 voucher cannot be applied to reconditioned tools.
  • If you're worried about your friendly neighborhood Festool dealer, don't be. We've involved them in this in a way that most should be very pleased with.

Subscribe now at festoolrecon.com to be alerted when the first tool becomes available!

(Tyler)
« Last Edit: September 20, 2017, 09:49 AM by Festool USA »

Offline JimH2

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #1 on: September 20, 2017, 12:39 PM »
This sounds way more complicated than it need be. Just post them all to eBay to make it fair for everyone.

Offline Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #2 on: September 20, 2017, 01:26 PM »
Hey Tyler, in the past Festool offered tools in 3 categories, less 10%, less 20% and less 30%, depending upon the cosmetic condition of the tool, the Systainer & the accessories. Will this also be the case now?

If so, will we be notified of how many of each category is available for each tool? I'd rather get 30% off of a DF 700 than 10%, on a SysRock it doesn't really matter and I'd purchase that at the 10% level.  [tongue]


Offline Gregor

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #3 on: September 20, 2017, 03:48 PM »
This looks like a perfect application for a dutch auction.

Offline ChuckM

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #4 on: September 20, 2017, 07:40 PM »
I am not eligible... but I am confused as how the sales works.

"Here's how it will work:
The website will feature one tool at a time. Every time a new tool becomes available, subscribers will receive an email notification. That tool will be available until it's gone. At that point the next tool will become available."

Is the tool sold on a "first-come-first-served" basis, i.e. the first one who responds to the notification "wins"?

Offline Richard/RMW

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #5 on: September 20, 2017, 07:52 PM »
When I first read "The website will feature one tool at a time" my immediate thought was "one" as in a single tool, someone buys it and there is nothing else.

After rereading I believe the notion is to offer a batch of a single SKU at once until they are all gone. Makes more sense to me now.

My hunch is this approach lets FUSA stockpile returns until they have a critical number of one SKU & then refurb them in a batch followed by selling them off in a batch. Sounds like a logical approach to simplify a business issue to maximize return/minimize effort.

As usual, I could be all wet.

RMW
As of 10/17 I am out of the Dog business and pursuing other distractions. Thanks for a fun ride!

Offline epicxt

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #6 on: September 20, 2017, 08:40 PM »
^this is how I interpreted it as well.
n = number of Festools I've got.  (n + 1) = Festools I want

Offline jaguar36

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #7 on: September 20, 2017, 08:57 PM »
Sounds like a great idea to me!  Hope they'll still have the various discount levels too.

Offline SRSemenza

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #8 on: September 21, 2017, 12:08 AM »
Right, one tool at a time as in one model at a time. Not one single item.  Example  - ETS 150/5  recons available until sold out. Might be a hundred of them or however many.

Seth

Online Bigdaddy65

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #9 on: September 21, 2017, 01:59 PM »
FesWooTool :)

Offline ear3

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #10 on: September 21, 2017, 07:13 PM »
Lol, I'd like to see that Lord of the Flies scenario if they were to do one individual item at a time...

Right, one tool at a time as in one model at a time. Not one single item.  Example  - ETS 150/5  recons available until sold out. Might be a hundred of them or however many.

Seth
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Offline #Tee

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #11 on: September 21, 2017, 07:53 PM »
i think they just want our email addresses for future money making opportunities
« Last Edit: September 21, 2017, 08:02 PM by #Tee »
When youre feeling depressed just treat yourself to a systainer even if its a mini systainer its ok.

IG: tee212

Offline Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #12 on: September 21, 2017, 08:01 PM »
i think they just want out email addresses for future money making opportunities

If you’ve ever registered a tool on-line with Festool...they already have your email address.  [tongue]

Offline Trosey

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #13 on: September 21, 2017, 08:12 PM »
they already have your email address.

Unless it has change. [eek]

Offline Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #14 on: September 21, 2017, 08:44 PM »
they already have your email address.

Unless it has change. [eek]

Well I don’t know about others...but mine hasn’t changed in over 20 years.

Offline #Tee

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #15 on: September 21, 2017, 08:45 PM »
ya but not everyone here and those that are still on the fence about their first festool purchase..seeing its their first chance to get one at a discount.
When youre feeling depressed just treat yourself to a systainer even if its a mini systainer its ok.

IG: tee212

Offline JCLP

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #16 on: September 21, 2017, 09:35 PM »
Being Canadian I'm not a happy camper. Why are we being left out. I thought North America included Canada. It does for your product launches and even the roadshow.

JC

Offline antss

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #17 on: September 21, 2017, 10:51 PM »
Being Canadian I'm not a happy camper. Why are we being left out. I thought North America included Canada. It does for your product launches and even the roadshow.

JC

I feel your pain brother but Festool USA is hosting the sale.  Which stops at the border.

Now as to how you should feel about the double standard is open for discussion.

Offline Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #18 on: September 21, 2017, 11:22 PM »
...seeing its their first chance to get one at a discount.


Unfortunately, we don’t know what the level of discount is, if there indeed is a discount, because Festool corporate never answered my original query. Festool has yet to come clean with that aspect of the sale.

All we know is they are selling a bunch of like tools, one at a time over who knows how long, for a price that’s yet to be determined.
It rather seems to me to be a reincarnation of the Pro 5 debacle. A whole lot of hubris and a lack of substance.

I could go on but I won’t... [sad]

Offline antss

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #19 on: September 22, 2017, 12:00 AM »
Quote
..seeing its their first chance to get one at a discount.

Don't think Festool really cares that much about landing first time customers that would only be customers because of a discount.


Quote
It rather seems to me to be a reincarnation of the Pro 5 debacle. A whole lot of hubris and a lack of substance.

Yep, but when so many are lining up at the koolaid stand willing to pay full price it makes it kinda hard to come up with a "discount" that really works and at the same time doesn't erode that MAP scheme everyone is so fond of.   

I know I wouldn't relish that task, if it's even possible. Marketing folk have my utmost sympathy.

Offline SRSemenza

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #20 on: September 22, 2017, 12:02 AM »
      Seems pretty simple to me. When a tool is put up for sale on the recon site the price will be posted. Just like when anybody sells anything any where.

     Don't want to give out your email address, then don't. Not really any different than getting sale notifications from other sites / companies.

Seth

Offline ben_r_

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #21 on: September 22, 2017, 12:07 AM »
Awesome! Cant wait for this!
If at first you don't succeed, redefine success!

Offline antss

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #22 on: September 22, 2017, 12:14 AM »
I'm with Seth on this.

Registering just gets you closer to the front of the line. Or rather, notice that a line is forming.  You can que up, or not.

And, Festool already has your email address if your a member of this forum. And I'm guessing the service agreement allows them some altitude in using it for marketing purposes.

To their credit , they don't send us daily "infomercials" like a lot if outfits under the heading of announcements.

Offline #Tee

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #23 on: September 22, 2017, 12:42 AM »
its genius marketing if you ask me.  every company is out to make money.  by simply implementing this method they get new buyers in the door by selling off recon tools which they been doing. their marketing team is doing what theyre paid to do, keep it the way it was or try a different approach and get more buyers, its a no brainer.  with that said...i just want some bare tools without the systainer lol
When youre feeling depressed just treat yourself to a systainer even if its a mini systainer its ok.

IG: tee212

Offline Richard/RMW

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #24 on: September 22, 2017, 11:28 AM »
I look at it per my prior comment, i.e. they have a business issue (how to handle the disposal of returned tools) to resolve in the most cost effective & expeditious manor. My hunch is that the magnitude of this issue has grown as they have expanded sales and continue to offer the 30-day return policy. The old process of annual sales thru the dealers has become unmanageable. I recall the stampede the past few years where Bob, Tom (RIP) and others were sitting up all night dealing with a flood of email orders and manually processing them, silly given the state of technology. If anything I would ask why they didn't get this dealt with years sooner.

Anyway, I agree with Seth. Simple, easy and fair (our Canadian brethren aside). Participate or not as you see fit.

RMW
As of 10/17 I am out of the Dog business and pursuing other distractions. Thanks for a fun ride!

Offline antss

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #25 on: September 22, 2017, 05:05 PM »
Do we think this is actually going to bring a lot more people to the fold?

Or, will they mostly get scooped up by current customers ?

Anyone have any idea on how much new business the previous disposal sales brought in ?

Offline Peter Halle

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #26 on: September 22, 2017, 05:37 PM »
Of course any answer on how much business the previous recon sales brought in would be pure speculation whereas Festool doesn't release that type of answer nor discuss their marketing strategies.

Peter
Disclaimer:  I have been involved with the development of some TSO Products.  I have offered thoughts and ideas freely.  I am not paid but I may receive products during the development process or afterwards.

Offline mcooley

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #27 on: September 22, 2017, 06:14 PM »
Thank goodness it is not one item at a time!

One batch seems reasonable. I wonder if the odd hour times items go up will happen again this time?
« Last Edit: September 22, 2017, 06:22 PM by mcooley »

Offline JimH2

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #28 on: September 23, 2017, 09:46 AM »
Being Canadian I'm not a happy camper. Why are we being left out. I thought North America included Canada. It does for your product launches and even the roadshow.

JC

Probably because of the paperwork required to ship items of value to Canada. I know on some pricey items I have sold to Canadiens they have always wanted me to put the value at a ridiculous low number or call it a gift. I never did because there was absolutely nothing to be gained by lying about it. After a few of these I only ship to the lower 48.

Online James Biddle

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #29 on: September 23, 2017, 11:13 AM »
Couple of observations:

-How many returns does Festool have that they need an ongoing strategy for getting rid of them?

-How do you take a tool that the original buyer found to be so poor that he returned it, and then resell it with only a one year warranty?

-Will the reconditioning be done by the same group having recent issues with timely, properly repaired tools?

-What happens when the tools for sale are not being scooped up; will the price be lowered or will the whole resale system screech to a halt?

-Will the people be able to sign up to be notified only when the tool they want is for sale, or will they get the privilege of seeing an email for every tool that comes up?

-If a tool does not sell and the price is lowered, will an additional email blast go out at each price reduction?

-How is it that the Festool software developers had time to work on this new project but not enough time to finish the ongoing tool registration project?

Offline Getmaverick

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #30 on: September 23, 2017, 12:09 PM »
Well I see no reason to purchase a recon tool for only a 10% savings, especially if it only comes with a 1 year warranty.

Offline HarveyWildes

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #31 on: September 23, 2017, 12:22 PM »
Well I see no reason to purchase a recon tool for only a 10% savings, especially if it only comes with a 1 year warranty.

Agreed - in another merchandise world, I consistently buy high-end refurbished Dell computers.  I get technology that is not more than a year old for 30-50% off, depending on the deals that the outlet is running that day.  That makes it worthwhile to buy refurbished.  And I usually get a PC where the component that is going to fail has failed - I've had great luck with refurb reliability.

I'm betting that Festool is not going to sell refurbs at 50% off, but I agree that they should do better than 10-15% if they want to make a go of it.

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #32 on: September 23, 2017, 01:45 PM »
I'll try to offer some clarification on some of this:

1. Yes, the "one tool at a time" thing is one model — not one single tool. For example, it might be that the TS 55 becomes available. There will be a certain number available. Once we sell out of them, we'll move on to the next tool.
2. @Cheese - We're not doing multiple discount levels. I'm not sure if I can say that the level is yet ... but it's definitely more than 10%. I think you'll be happy with that it is.
3. @JCLP - I feel you. Trying to offer this in multiple countries becomes much more difficult from a financial, legal and distribution standpoint. There's a possibility that we'll expand to Canada at some point, but simplicity was the best way to get this off the ground.
4. @antss - I don't necessarily see this as a way to get new customers. Clearly, if someone wants to use this as a means to get their first Festool product, that's great. However, it's not really the objective.


@James Biddle
- The vast majority of our recon tools are returned through our 30-Day Return policy. They're not in need of repair. The customer — for any number of reasons — simply decided to return it.
- We don't have a determined plan for what we'll do if a tool doesn't sell out. Once we launch this, we'll see what works, what doesn't, and adjust accordingly.
- By signing up for the list, you'll get an email each time a tool becomes available. There's not a function to only get a notification for a specific tool.
- The recon website was built by the Festool USA team, while the primary Festool websites (including the tool registration function) is built by the Festool HQ team. Separate teams and resources.

Offline Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #33 on: September 23, 2017, 02:02 PM »
Thanks Tyler...that makes things more transparent.  [thumbs up]

And thanks for confirming that there will be a 30% discount on these tools.  [poke]

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #34 on: September 23, 2017, 02:04 PM »
@Cheese 30%?! You're gonna get me in trouble.  [tongue]

Sorry that I didn't respond sooner. I posted originally from the @Festool USA account and wasn't getting email notifications from that one.

Offline ben_r_

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #35 on: September 23, 2017, 03:10 PM »
Man, well either way Im excited to see what pops up! This'll be fun checking as each tool becomes available! I can't wait!
If at first you don't succeed, redefine success!

Offline Gregor

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #36 on: September 23, 2017, 05:14 PM »
- By signing up for the list, you'll get an email each time a tool becomes available. There's not a function to only get a notification for a specific tool.
Any good reason for this?

Offline SRSemenza

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #37 on: September 23, 2017, 05:36 PM »
As far as getting an email or notification every time a tool  batch goes up for sale .......... I just can't imagine that the   volume   of these notifications would be any sort of problematic inundation!  I really have no idea what the schedule will be like but I am thinking  maybe  1 - 3 per month sporadically.  In the world of the internet it seems that this would hardly be an issue compared to most notifications.

Seth

Online James Biddle

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #38 on: September 23, 2017, 05:39 PM »
I'll try to offer some clarification on some of this:

1. Yes, the "one tool at a time" thing is one model — not one single tool. For example, it might be that the TS 55 becomes available. There will be a certain number available. Once we sell out of them, we'll move on to the next tool.  Is there a plan to list the number available with a countdown to zero?

2. @Cheese - We're not doing multiple discount levels. I'm not sure if I can say that the level is yet ... but it's definitely more than 10%. I think you'll be happy with that it is. I'm wondering if you're inadvertently setting the used Festool tool price market. If you don't give enough discount, people won't buy from you.  If you set it too low, people will wait for one to come to market instead of buying new. Someone not able to sell their tool due to an artificially set price may not be as able to upgrade.

3. @JCLP - I feel you. Trying to offer this in multiple countries becomes much more difficult from a financial, legal and distribution standpoint. There's a possibility that we'll expand to Canada at some point, but simplicity was the best way to get this off the ground.
4. @antss - I don't necessarily see this as a way to get new customers. Clearly, if someone wants to use this as a means to get their first Festool product, that's great. However, it's not really the objective.


@James Biddle
- The vast majority of our recon tools are returned through our 30-Day Return policy. They're not in need of repair. The customer — for any number of reasons — simply decided to return it.  So, if someone simply returned tool without reason, how far does the reconditioning go? Do you check a Domino for crosshair accuracy, or a a sander for being too jumpy?  I'm picturing a used Mercedes with it's 5,233 checks they do on a used car before reselling it?

- We don't have a determined plan for what we'll do if a tool doesn't sell out. Once we launch this, we'll see what works, what doesn't, and adjust accordingly. That's fair enough, but see the discount post above

- By signing up for the list, you'll get an email each time a tool becomes available. There's not a function to only get a notification for a specific tool. It's not a complicated programming change to do so.  Although you may entice a buyer looking for a different tool, you may lose potential customers to the annoyed email flood. Would someone need to sign up before purchasing from the site or can some just keep visiting the site and buy when they feel like it without receiving the emails?

- The recon website was built by the Festool USA team, while the primary Festool websites (including the tool registration function) is built by the Festool HQ team. Separate teams and resources.  That's fair enough

Online James Biddle

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #39 on: September 23, 2017, 05:47 PM »
As far as getting an email or notification every time a tool  batch goes up for sale .......... I just can't imagine that the   volume   of these notifications would be any sort of problematic inundation!  I really have no idea what the schedule will be like but I am thinking  maybe  1 - 3 per month sporadically.  In the world of the internet it seems that this would hardly be an issue compared to most notifications.

Seth

Doesn't sound so bad in a vacuum, but when you multiply that by the number of companies with the same attitude, an individual is faced with countless numbers of such emails.

Offline Rollin22Petes

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #40 on: September 23, 2017, 05:49 PM »
My only concern is about the email notification. Any time Festool has a sale or promotion they are way late to the game. I usually know about it a week or two before from my dealer or right here on the forum. If past sales are any indication time is of the essence as tools will sell out quickly.

Offline SRSemenza

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #41 on: September 23, 2017, 05:53 PM »
As far as getting an email or notification every time a tool  batch goes up for sale .......... I just can't imagine that the   volume   of these notifications would be any sort of problematic inundation!  I really have no idea what the schedule will be like but I am thinking  maybe  1 - 3 per month sporadically.  In the world of the internet it seems that this would hardly be an issue compared to most notifications.

Seth

Doesn't sound so bad in a vacuum, but when you multiply that by the number of companies with the same attitude, an individual is faced with countless numbers of such emails.

Well I guess I just don't seem to have that problem in my own email. Spam filter plus I don't sign up for stuff I don't care about. And I unsub to stuff when not needed.

Anyone popping in to FOG regularly I am sure will find that anytime a new tool comes up on the recon site that someone is bound to post about it. And thus a person could be notified without signing up.

Seth

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #42 on: September 23, 2017, 06:22 PM »
Regarding the email notifications:
There are a few ecommerce companies that do similar flash sales with email notifications for each. Several have been (or at least appear to be) very successful, but your concern about too many email is fair. If we see open rates start to plunge, we can look at making adjustments. Because this is new for us, we don't have a baseline for how long it will take for a tool to sell out.

@James Biddle - You make a good point about discounts. This is part of why we got rid of the monthly sweepstakes a few years ago. In this case, we think it's worth it.

Offline leakyroof

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #43 on: September 24, 2017, 02:57 PM »
Lol, I'd like to see that Lord of the Flies scenario if they were to do one individual item at a time...

Right, one tool at a time as in one model at a time. Not one single item.  Example  - ETS 150/5  recons available until sold out. Might be a hundred of them or however many.

Seth
. And you thought the Pro 5 sander issue got ugly....  I hope it works out okay for them with this new approach...
Not as many Sanders as PA Floor guy.....

Offline dmccririe

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #44 on: September 25, 2017, 11:18 AM »
I bought a recon dust extractor at the Connect show.  It came with a special bonus.  Under the dust collection bag was a Halls cough drop wrapper.  Bummer that somebody ate the cough drop.  Maybe next time...

Offline ben_r_

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #45 on: October 02, 2017, 12:28 PM »
First tool was posted. Refurbed Domino 500 Set. After taxes didnt seem that great a deal to me, but its better than full retail I suppose.
If at first you don't succeed, redefine success!

Offline leakyroof

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #46 on: October 02, 2017, 12:30 PM »
First tool was posted. Refurbed Domino 500 Set. After taxes didnt seem that great a deal to me, but its better than full retail I suppose.
  Did you get an E-mail notice of this? [scratch chin], I don't think I did unless it got sent to my Junk/Spam file without my knowledge...
Never mind..... I’m seeing the e-mails now...... [embarassed]
« Last Edit: October 03, 2017, 08:12 PM by leakyroof »
Not as many Sanders as PA Floor guy.....

Online copcarcollector

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #47 on: October 02, 2017, 12:30 PM »
First tool was posted. Refurbed Domino 500 Set. After taxes didnt seem that great a deal to me, but its better than full retail I suppose.

i got the email but could not log in! I just wanted to see the price as I have a Domino. For some I guess it will be a good enough deal..

Offline ben_r_

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #48 on: October 02, 2017, 12:31 PM »
First tool was posted. Refurbed Domino 500 Set. After taxes didnt seem that great a deal to me, but its better than full retail I suppose.
  Did you get an E-mail notice of this? [scratch chin] , I don't think I did unless it got sent to my Junk/Spam file without my knowledge...
Yep, sure did. A few minutes ago.
If at first you don't succeed, redefine success!

Offline Cochese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #49 on: October 02, 2017, 12:31 PM »
Why is there sales tax on recon tools when a new from Tool Nut or others has tax only if you live in their state?

I'm not showing any tax for me.

Online copcarcollector

  • Posts: 1363
Re: FestoolRecon.com coming VERY soon (US)
« Reply #50 on: October 02, 2017, 12:32 PM »
My email was in my SPAM folder. I was unable to login and when I requested a password reset, it said my email was not on file. Strange then, how did I get the recon email....?

I am not sure about the sales tax, but i do know that for me in Nevada, I would have to pay it as well if buying one of these direct from festool, as they have a training facility down South.

Online copcarcollector

  • Posts: 1363
Re: FestoolRecon.com coming VERY soon (US)
« Reply #51 on: October 02, 2017, 12:33 PM »
You have to create an account at Festool Recon site to view the item and price.

Thanks, but (1) thought I did that when I signed up for the recon emails and (2) I have tools registered too, wouldn't that be the same thing? either way, don't need another Domino!

Offline Cheese

  • Posts: 3724
Re: FestoolRecon.com coming VERY soon (US)
« Reply #52 on: October 02, 2017, 12:34 PM »
Well the first tool is up for grabs...A DF 500 Set normally $990 is now being offered for $742.50. [cool]
[popcorn] [popcorn]

Offline Goz

  • Posts: 78
Re: FestoolRecon.com coming VERY soon (US)
« Reply #53 on: October 02, 2017, 12:35 PM »
I got the notification, too. Had to sign up for an account to see the price. Apparently being on the notification list is different than opening an account. No tax collected in IA.

Offline rsenechal

  • Posts: 12
Re: FestoolRecon.com coming VERY soon (US)
« Reply #54 on: October 02, 2017, 12:37 PM »
Tax is collected in MN apparently

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #55 on: October 02, 2017, 12:39 PM »
Why is there sales tax on recon tools when a new from Tool Nut or others has tax only if you live in their state?

It's based on the state laws of the seller and buyer. As an Indiana-based company, Festool USA doesn't have the option to not charge tax.

Offline SRSemenza

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #56 on: October 02, 2017, 12:40 PM »
Discount works out to 25%.

Seth

Offline Cochese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #57 on: October 02, 2017, 12:43 PM »
That makes zero sense.

Why is there sales tax on recon tools when a new from Tool Nut or others has tax only if you live in their state?

It's based on the state laws of the seller and buyer. As an Indiana-based company, Festool USA doesn't have the option to not charge tax.

Explain why it doesn't make sense.

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #58 on: October 02, 2017, 12:46 PM »
@TylerC

Why do some states have sales tax and some don't for the Festool Recon sale?

As a company that operates in a variety of states, Festool USA has nexus in some states but not all. In states where we have nexus established, we are required to collect sales tax.

Offline Cochese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #59 on: October 02, 2017, 12:48 PM »
Festool USA is not in TN so how does Festool USA know that they have to charge TN sales tax yet they don't charge GA sales tax.

That makes zero sense.

Why is there sales tax on recon tools when a new from Tool Nut or others has tax only if you live in their state?

It's based on the state laws of the seller and buyer. As an Indiana-based company, Festool USA doesn't have the option to not charge tax.

Explain why it doesn't make sense.

As Tyler stated, different states have different rules and laws, and it is incumbent on the seller to know these rules and laws.

It can be a physical nexus, or it can be a set number of sales in dollar amount over the previous twelve months.

Offline Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #60 on: October 02, 2017, 12:56 PM »

As Tyler stated, different states have different rules and laws, and it is incumbent on the seller to know these rules and laws.

It can be a physical nexus, or it can be a set number of sales in dollar amount over the previous twelve months.

Same thing happened in Minnesota, Amazon never collected sales tax until they opened a nexus recently, now they collect tax. [sad]

Offline rst

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #61 on: October 02, 2017, 01:07 PM »
I haven't gotten any Email, despite signing up.

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #62 on: October 02, 2017, 01:11 PM »
@rst Have you checked your spam folder? I checked our email report, and your email address is on the Sent list.

Offline SRSemenza

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #63 on: October 02, 2017, 01:18 PM »
Yep Amazon has a distribution center 20 miles from me, so quite a few years back they began collecting sales tax.

I would like to know what Festool USA nexus specifics are in my state. Fair inquiry.


As Tyler stated, different states have different rules and laws, and it is incumbent on the seller to know these rules and laws.

It can be a physical nexus, or it can be a set number of sales in dollar amount over the previous twelve months.

Same thing happened in Minnesota, Amazon never collected sales tax until they opened a nexus recently, now they collect tax. [sad]

A quick google searching indicates there are several dealers in TN.

Seth

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #64 on: October 02, 2017, 01:26 PM »
@bnaboatbuilder Nexus requirements vary from state to state. Although we won't discuss our business operations in each state, I'm pretty sure I know why we have nexus in Tennessee, and it isn't because of a dealer relationship.

Offline SRSemenza

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #65 on: October 02, 2017, 01:26 PM »
Then I suppose individual State laws come into effect also? I am not an expert just trying to provide some answers on what I do know. In any case it is not up to Festool as to whether or not they follow the tax laws. They simply have to follow them.

Seth

Online Gerald_D

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #66 on: October 02, 2017, 02:02 PM »
Didn't get the email either- checked spam folder and nothing there either.  Didn't need Domino since I already have one so no worries.  Signed up again so we'll see what happens next time.

Regards,
Gerald
Gerald
I have Festools- Big and Small and a few other tools

Offline blaszcsj

  • Posts: 296
Re: FestoolRecon.com coming VERY soon (US)
« Reply #67 on: October 02, 2017, 02:11 PM »
@rst Have you checked your spam folder? I checked our email report, and your email address is on the Sent list.

@TylerC I had never received an email either about the domino either. But now that the site is active I registered on the site and once I confirmed I received the C18 email that is up.

Moral of the story: Create an actual account now that the site is up.
OF1010 EQ Router | MFT/3 | DF500Q | Carvex 420 | ETS EC 150/3 | CT 36 Auto Clean | TS55 | LR32 | OF1400 EQ Router | ZOBO Metric Set | CXS Li 2.6 - 90 Limited Edition | Universal Cleaning Set | HKC55 | Centrotec CE-SORT |

Offline ben_r_

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #68 on: October 02, 2017, 02:18 PM »
Yep, C18 set is the next up for $500 after sales tax.
If at first you don't succeed, redefine success!

Offline Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #69 on: October 02, 2017, 02:38 PM »
Well this is certainly interesting...I received an email on my phone and computer for the DF 500, but did not receive an email for the C 18 on either device.  [crying]

Offline blaszcsj

  • Posts: 296
Re: FestoolRecon.com coming VERY soon (US)
« Reply #70 on: October 02, 2017, 02:41 PM »
@TylerC is there a way to identify a recon tool by part number or serial number. Just curious so that someone can identify a recon tool vs retail if they were to buy in the classifieds or craigslist.

OF1010 EQ Router | MFT/3 | DF500Q | Carvex 420 | ETS EC 150/3 | CT 36 Auto Clean | TS55 | LR32 | OF1400 EQ Router | ZOBO Metric Set | CXS Li 2.6 - 90 Limited Edition | Universal Cleaning Set | HKC55 | Centrotec CE-SORT |

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #71 on: October 02, 2017, 02:42 PM »
@Cheese I'm seeing you on the Sent list for both emails. Have you checked your spam folder?

Offline Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #72 on: October 02, 2017, 02:47 PM »
Yes @TylerC , I checked junk on the phone and computer, nothing there. Just got your recent message on both devices however.

Also this morning after I received the DF notification, I had to reregister my email and password because I was told I didn’t have an account, even though I had already performed those tasks about a week ago. And I was given an email announcing the sale...somethings weird here. If I hadn’t registered why would I receive an email?
« Last Edit: October 02, 2017, 02:58 PM by Cheese »

Offline DynaGlide

  • Posts: 67
Re: FestoolRecon.com coming VERY soon (US)
« Reply #73 on: October 02, 2017, 02:57 PM »
These things sure are going fast. It'd kinda be nice if instead there was a heads up. The email doesn't pop up in a way that I'd check it in time. Maybe a countdown to the next tool posting. .so I know to be looking.

Offline Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #74 on: October 02, 2017, 02:59 PM »
Is the C 18 already gone?

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #75 on: October 02, 2017, 03:08 PM »
@TylerC is there a way to identify a recon tool by part number or serial number. Just curious so that someone can identify a recon tool vs retail if they were to buy in the classifieds or craigslist.

They'll have a solid-color sticker on the Systainer. However, the sticker is easy to remove, so there's no definitive way to know if a resale tool is from recon or a retail dealer.

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #76 on: October 02, 2017, 03:09 PM »
@Cheese - Yes, they went very quickly.

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #77 on: October 02, 2017, 03:11 PM »
At least during the initial launch, we plan to offer no more than two tools per day. So you can go back to your regularly scheduled programming until tomorrow.

Offline Michael Kellough

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #78 on: October 02, 2017, 03:17 PM »
Thanks Tyler, that's good info!

Offline six-point socket II

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #79 on: October 02, 2017, 03:23 PM »
Well since you won't tell, I'll assume two options to be inventory nexus - hidden warehouse somewhere in TN which I'll try to find ;) -  or employee nexus as to why, someone physically living in TN employed by Festool USA in Indiana. Festool USA wouldn't be selling $500K direct to customers in TN so I don't see that being the reason (per TN Dept of Rev nexus options). Festool only sells through dealers/retailers which in and of itself would not enact nexus.

@bnaboatbuilder Nexus requirements vary from state to state. Although we won't discuss our business operations in each state, I'm pretty sure I know why we have nexus in Tennessee, and it isn't because of a dealer relationship.

I've heard there is a secret house
Where Festool keeps it's lab mouse
But they don't really want you to know this
It works all day and through the night
will only rest to take a bite
The baffled user longing for information.

Information
Information
Information
Information

The mouse does good but needs a rest,
You see it strolling through Pine Crest (TN)
It's dedication and affection truly strikes you
It goes right back to testing tools
Makes sure they all meet the rules
And from it's cage you hear a cheerful noise

Cheerful noise
Cheerful noise
Cheerful noise
Cheerful noise

 [tongue]  [eek]   [big grin] [big grin] [big grin] [big grin]  ;)

(I wholeheartedly apologize Mr. Cohen)



Kind regards,
Oliver

Sorry, for the OT but a little bit of fun is never wrong, I hope. :)

Offline Michael Kellough

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #80 on: October 02, 2017, 03:27 PM »
I nominate Oliver for poet laureate of FOG.

Offline Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #81 on: October 02, 2017, 03:40 PM »
Well @TylerC this is very interesting, I just received notification of the C 18 sale on my iPhone & MB Pro and the time stamp on both emails is 2:30. I’ll save both messages and can forward them to you if that’s of any sleuthing value to you.

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #82 on: October 02, 2017, 04:01 PM »
@Cheese Interesting. Yes, please forward them to me. I received mine at 2:09.

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #83 on: October 02, 2017, 04:06 PM »
So I have to pay TN sales tax on Festool recon items because of Brent.

If Brent is the name of your state senator, yes.  [wink]

Offline Ivan T

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #84 on: October 02, 2017, 06:53 PM »
Where can I sign up for the recon sale.

Online RobBob

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #85 on: October 02, 2017, 06:56 PM »
@Cheese Interesting. Yes, please forward them to me. I received mine at 2:09.
FWIW as another data point, I received the Domino email at 12:20 eastern and the C18 email at 2:09 eastern, too.

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #86 on: October 02, 2017, 06:59 PM »
Where can I sign up for the recon sale.

You can sign up here:
https://www.festoolrecon.com/account/login

We'll make a link to that page easier to find tomorrow.

Offline WastedP

  • Posts: 343
Re: FestoolRecon.com coming VERY soon (US)
« Reply #87 on: October 02, 2017, 07:55 PM »
Quote from: TylerC
If you're worried about your friendly neighborhood Festool dealer, don't be. We've involved them in this in a way that most should be very pleased with.

I'm assuming that the involvement that pleases dealers is some kind of commission.  If the dealer gets a commission based on an online sale, that would seem to create a nexus by Tennessee's standard. (PDF)  If this IS the case, then I think that qualifies as a "dealer relationship."

Nexus requirements vary from state to state. Although we won't discuss our business operations in each state, I'm pretty sure I know why we have nexus in Tennessee, and it isn't because of a dealer relationship.

Again, just a guess, not a statement of fact.

Also, I like this new recon format, but presenting three or four items per day would work for me.

Offline Wooden Skye

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #88 on: October 02, 2017, 07:57 PM »
I never got any email about either tool, checked spam folders for both email addresses, i do get notifications from festool for most things.  Just letting @TylerC know as it may be the same for others.
Bryan

TS 55, (2) 1400 Guide Rails, 1900 Guide Rail, MFT/3, Domino DF 500, 2 domino systainers, ETS 150/3, RO 90, CT 26, (2) OF1400, RO 150. RTS 400, LR 32 set, PS300 jigsaw, 3 abrasive systainers, (2) sys toolbox, (2) sys mini, clamps and other accesories

Offline JimH2

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #89 on: October 02, 2017, 08:05 PM »
This is a crappy way to handle the reconditioned tools that is sure to disappoint most. The desk jockey's/retired folks have the upper hand on those of us who work and can't check their email continuously. Festool's call on how to get rid of the merchandise, but way to complicated. Same mess as the last sale except a different method for getting there. For the record I have no interest in the sale other than reading about the complaints and those sharpshooting the how's and why's.

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #90 on: October 02, 2017, 08:13 PM »
@Wooden Skye - The email that you have associated with your FOG account is not on the recon list. If you signed up with a different email address, send me a message, and I'll check for you. Otherwise, you might want to sign up again. Shoot me a message afterward if you want me to check again.

Offline Michael Kellough

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #91 on: October 02, 2017, 08:17 PM »
@Cheese Interesting. Yes, please forward them to me. I received mine at 2:09.
FWIW as another data point, I received the Domino email at 12:20 eastern and the C18 email at 2:09 eastern, too.

Ha! My C18 announcement arrived at 2:08!

Offline SRSemenza

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #92 on: October 02, 2017, 08:17 PM »
This is a crappy way to handle the reconditioned tools that is sure to disappoint most. The desk jockey's/retired folks have the upper hand on those of us who work and can't check their email continuously. Festool's call on how to get rid of the merchandise, but way to complicated. Same mess as the last sale except a different method for getting there. For the record I have no interest in the sale other than reading about the complaints and those sharpshooting the how's and why's.

I don't really don't see what's complicated about it.

These tools are going to go really fast no matter how it is set up. So anyone interested will need  to be ready.

Since today is the first one, it is quite possible that any wrinkles will get ironed out. As opposed to other recon sales that were one shot affairs.

Seth

Offline jimbo51

  • Posts: 402
Re: FestoolRecon.com coming VERY soon (US)
« Reply #93 on: October 02, 2017, 08:39 PM »
Festool could make the announcements everyday at 11:00 pm Eastern time. That way more people would have a chance to see the notice. Then the people with the fastest reflexes could make a purchase.

Offline Wooden Skye

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #94 on: October 02, 2017, 08:42 PM »
@Wooden Skye - The email that you have associated with your FOG account is not on the recon list. If you signed up with a different email address, send me a message, and I'll check for you. Otherwise, you might want to sign up again. Shoot me a message afterward if you want me to check again.

@TylerC that's alright, I'm not buying anything, so I never signed up, I thought you would be notified if you has an address on file will Festool USA.  Guess I didn't read the original announcement closely enough.
Bryan

TS 55, (2) 1400 Guide Rails, 1900 Guide Rail, MFT/3, Domino DF 500, 2 domino systainers, ETS 150/3, RO 90, CT 26, (2) OF1400, RO 150. RTS 400, LR 32 set, PS300 jigsaw, 3 abrasive systainers, (2) sys toolbox, (2) sys mini, clamps and other accesories

Offline ben_r_

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #95 on: October 02, 2017, 08:47 PM »
So was that it? Just the two tools today?
If at first you don't succeed, redefine success!

Offline Peter Halle

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #96 on: October 02, 2017, 08:51 PM »
Yep.  Two different items with limited quantities of each.
Disclaimer:  I have been involved with the development of some TSO Products.  I have offered thoughts and ideas freely.  I am not paid but I may receive products during the development process or afterwards.

Offline neilc

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #97 on: October 02, 2017, 08:56 PM »
For those asking about state taxes...

I believe tax nexus in a state applies if you have an employee (even an individual territory rep calling on dealers) in that state.  Certainly a distribution, manufacturing, design, customer service or other facility would also apply.


Offline Brandon

  • Posts: 214
Re: FestoolRecon.com coming VERY soon (US)
« Reply #98 on: October 02, 2017, 09:27 PM »
Another Festool blunder in my opinion. This is just silly the way they put this together. Having to sit by your email hoping a tool you want comes up then purchasing within 15 minutes before it sells out. Just dumb. I’ve had enough, Festool has become a joke.


Offline Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #99 on: October 02, 2017, 09:34 PM »
FWIW as another data point, I received the Domino email at 12:20 eastern and the C18 email at 2:09 eastern, too.

Thanks for the heads up...I received my Domino notice at 11:20, a full hour before you, yet I received my C 18 notice at 2:30, 21 minutes after you and a long time after the gear was sold and the both of us were thus unable to bid.  [eek]

WTH... I’m totally confused. 


So, receiving my Domino notice an hour before yours, I’d be able to purchase the entire store before you got your first bid in. What am I not understanding here?
So much for the level playing field. I actually had a better shot at the old way of doing business.
« Last Edit: October 02, 2017, 09:37 PM by Cheese »

Offline #Tee

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #100 on: October 02, 2017, 09:55 PM »
lol what a joke, after the email (30mins later) i checked both c18 and df500 already gone. useless.
When youre feeling depressed just treat yourself to a systainer even if its a mini systainer its ok.

IG: tee212

Offline Cheese

  • Posts: 3724
Re: FestoolRecon.com coming VERY soon (US)
« Reply #101 on: October 02, 2017, 09:57 PM »
Seriously, unless the goofyness with this sale is eliminated, I’d say just donate the equipment to Habitat for humanity, take the corporate tax deduction and be done with it.

This thing is starting to remind me of the Pro 5 & Kapex debacle. And then they wonder why we’re cynical...and the beat goes on...and the beat goes on...but nothing changes.

Offline six-point socket II

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #102 on: October 02, 2017, 10:00 PM »
FWIW as another data point, I received the Domino email at 12:20 eastern and the C18 email at 2:09 eastern, too.

Thanks for the heads up...I received my Domino notice at 11:20, a full hour before you, yet I received my C 18 notice at 2:30, 21 minutes after you and a long time after the gear was sold and the both of us were thus unable to bid.  [eek]

WTH... I’m totally confused. 


So, receiving my Domino notice an hour before yours, I’d be able to purchase the entire store before you got your first bid in. What am I not understanding here?
So much for the level playing field. I actually had a better shot at the old way of doing business.

Hi,

someone with more knowledge about network infrastructure please correct me if I'm wrong, but my guess is the answer could be as simple as server queues.

Kind regards,
Oliver

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #103 on: October 02, 2017, 10:09 PM »

Thanks for the heads up...I received my Domino notice at 11:20, a full hour before you ... [eek]


You might want to double check that. The Domino email was sent at 12:19 p.m. ET.

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #104 on: October 02, 2017, 10:12 PM »
If you missed out on today's recon sales, you'll have plenty more opportunities. Today was just the first of many. We're starting small to be sure that we can manage fulfillment properly and get this off the ground well. Lots more recon tools to come!

Offline Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #105 on: October 02, 2017, 10:33 PM »
You might want to double check that. The Domino email was sent at 12:19 p.m. ET.

Hey Tyler...I did check it, this is a screenshot of my computer.
« Last Edit: October 03, 2017, 09:34 AM by Cheese »

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #106 on: October 02, 2017, 10:52 PM »
@bnaboatbuilder Good data! Both of yours arrived within a minute of when they were sent. I agree that Gmail usually seems to be very fast.

@Cheese I don't know what to tell you on the 11:20 am thing. I assume that you actually received it at 12:20 p.m. and there's a glitch in your timestamp or something in your time zone settings. That or your Delorean got up to 88 mph. :)

Offline Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #107 on: October 02, 2017, 11:02 PM »
I assume that you actually received it at 12:20 p.m. and there's a glitch in your timestamp or something in your time zone settings. That or your Delorean got up to 88 mph. :)

I’m impressed that you’re familiar with Delorean. That’s bonus points in my book for you. I always hated those darn things... they gave stainless steel a bad name because they turned green.

Now about tomorrow...I just want a DF 700.  [big grin] [big grin]
« Last Edit: October 02, 2017, 11:31 PM by Cheese »

Offline beewerks

  • Posts: 10
Re: FestoolRecon.com coming VERY soon (US)
« Reply #108 on: October 03, 2017, 12:11 AM »
In my opinion Festool is doing a pretty normal way of smoothly selling inventory.  Amazon does the same thing with their Lightening Deals, where if the product is desirable it will sell out in minutes.  It's a be there or be square type of sales method and it works.

Now as far as pricing I haven't been impressed, but my lack of funding isn't Festool's fault.  [wink]

Offline Getmaverick

  • Posts: 87
Re: FestoolRecon.com coming VERY soon (US)
« Reply #109 on: October 03, 2017, 08:22 AM »
Just to clarify, these tools only come with a 1 year warranty right?

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #110 on: October 03, 2017, 08:36 AM »
Just to clarify, these tools only come with a 1 year warranty right?

This is correct.

Offline Bob Marino

  • Festool Dealer
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Re: FestoolRecon.com coming VERY soon (US)
« Reply #111 on: October 03, 2017, 09:27 AM »
I look at it per my prior comment, i.e. they have a business issue (how to handle the disposal of returned tools) to resolve in the most cost effective & expeditious manor. My hunch is that the magnitude of this issue has grown as they have expanded sales and continue to offer the 30-day return policy. The old process of annual sales thru the dealers has become unmanageable. I recall the stampede the past few years where Bob, Tom (RIP) and others were sitting up all night dealing with a flood of email orders and manually processing them, silly given the state of technology. If anything I would ask why they didn't get this dealt with years sooner.

Anyway, I agree with Seth. Simple, easy and fair (our Canadian brethren aside). Participate or not as you see fit.

   RMW


 There never was and probably will never be a perfect way to have a Festool reconditioned tool sale. There are relatively few tools and lots of customers competing for that same product, all in a very, very short time period - so there will of course be winners and losers, no way around that.
 But as Rich mentioned, the older dealer based model was not a good solution for all reasons stated - and I was in the thick of each and every one of them. The proof of that was while Festool has several hundred dealers, I'm betting less than a few dozen -
 if that many, participated. The time commitment and frustration were simply not worth it for the vast majority of dealers.

 The older model REQUIRED that a dealer be in front of his computer to check status and place the order right then and there. Literally the moment a new tool going on recon sale was announced, your phone was overloaded with mucho calls at that instant. Calls would come in from dawn until midnight, weekends included. Take a customer's order while outside or having dinner and place it later? Nope, by the time you entered it (in later recon sales - you had 30 minutes) you lose your place and chances were high that the tool was sold.
 Festool will work out the bugs in this sale and while not perfect is way better, fairer and more efficient than in previous years.
 
Festool  Dealer since 2002; user well before that!
            http://bobmarinosbesttools.com
                   Service As It Should Be

Offline JimH2

  • Posts: 495
Re: FestoolRecon.com coming VERY soon (US)
« Reply #112 on: October 03, 2017, 09:42 AM »
This looks to be a bigger headache than prior years sale. Just put them all on eBay, announce the time the auctions will start (have the all start at the same time) and let the bidding begin. No emails to send and no sour grapes as everyone knows the start time up front.

Offline Potts17

  • Posts: 32
Re: FestoolRecon.com coming VERY soon (US)
« Reply #113 on: October 03, 2017, 09:52 AM »
There are a lot of negative comments on this thread (and on FOG lately as a whole) about the Recon sale. While everyone may not feel it's fair, this is Festool's decision on how they want to sell their excess used/refurbished tools. If you don't like how they are doing it, that's fine you don't have to buy, you don't have to request to get the emails, you don't have to come to this site. While I haven't posted much, I'm on this site almost daily hoping for good content, hoping for someone's incredible build pics, hoping to pick up some tips from someone. Unfortunately lately everyone is just complaining about everything, it doesn't help a website that is trying to provide a helpful forum to Festool owners and possibly new Festool buyers. No tool is perfect, no car is perfect, no house is perfect and no person is perfect. You can always find something wrong with everything in the world, hopefully we can all just decide for future not to focus so much on the bad or frustrating, but on the good and helpful things. Constructive criticism is good, but lately it just seems to have gone way too far into almost bashing the product daily. Just my thoughts. If I get the chance to buy a tool I want/need on the Recon sale I will, if they are gone, good for the ones who got them!

Offline SRSemenza

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #114 on: October 03, 2017, 10:12 AM »
If the sale model is given more than one day to become perfect .............  I think that there could be change and tweaks and wrinkles can be worked out.
-------------------------------------------------------------------------------------------------------------------------------
Put them on Ebay seems simple on the surface but if you don't think there will be issues with that you are dreaming. I have used Ebay a lot both buying and selling and have for many years. It works well for me, but that doesn't mean if Festool sold that way it would be any better than what they are currently doing. It would simply be a different variety of issues. There will be people who bring up a variety of problems with it just like the current method. EX- Off the top of my head, in relation to "fairness" ........... what about people that "don't like Ebay".

At least with the current model Festool could make direct changes and improve it.

Seth
« Last Edit: October 03, 2017, 10:28 AM by SRSemenza »

Offline RJNeal

  • Posts: 303
Re: FestoolRecon.com coming VERY soon (US)
« Reply #115 on: October 03, 2017, 10:24 AM »
I agree with Potts 17.
I haven't even registered for the sale and probably won't. I'm good on tools and need the money elsewhere currently.
As what Pott said about the negative comment they get old.
And yes tools break down just like vehicles. I pretty much seen all makes of cars/ truck needed repairs.
It's Festool's sale they can run it THEIR way. They're the ones entitled make the happen.
Rick


 
Have you walked your saw today?

Offline Goz

  • Posts: 78
Re: FestoolRecon.com coming VERY soon (US)
« Reply #116 on: October 03, 2017, 11:53 AM »
Carvex PSB 420 EBQ jigsaw is live for $279.

Offline Getmaverick

  • Posts: 87
Re: FestoolRecon.com coming VERY soon (US)
« Reply #117 on: October 03, 2017, 11:55 AM »
Just to clarify, these tools only come with a 1 year warranty right?

This is correct.

25% discount and loose 2 years worth of warranty.....I'll pass.

Offline Goz

  • Posts: 78
Re: FestoolRecon.com coming VERY soon (US)
« Reply #118 on: October 03, 2017, 12:03 PM »
Aaaand it's gone already. Yeesh, these are going fast!

Offline Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #119 on: October 03, 2017, 12:12 PM »
Well that’s nice...I didn’t receive a notification for this item either.

Offline rvieceli

  • Posts: 734
Re: FestoolRecon.com coming VERY soon (US)
« Reply #120 on: October 03, 2017, 12:17 PM »
@Cheese mine was in my spam folder

Offline Cheese

  • Posts: 3724
Re: FestoolRecon.com coming VERY soon (US)
« Reply #121 on: October 03, 2017, 12:55 PM »
Hey Ron, I just received mine a couple of minutes ago with a time stamp of 11:45.  [mad]

I just had a thought 💭 maybe if I unsubscribe from the mailing list and then go to the website and rejoin, maybe this issue will be solved.

Online Gerald_D

  • Posts: 261
Re: FestoolRecon.com coming VERY soon (US)
« Reply #122 on: October 03, 2017, 01:06 PM »
I didn't receive an email either.  I signed up at Festool Connect and signed up again yesterday after not receiving the emails- checked spam and nothing there.  Not sure what's wrong.

No loss so far- first 3 tools were not on my list to buy, but eventually they might get to something I'm interested in.  Maybe third time's a charm and sign up again??

Regards,
Gerald
Gerald
I have Festools- Big and Small and a few other tools

Offline Michael Kellough

  • Posts: 3023
Re: FestoolRecon.com coming VERY soon (US)
« Reply #123 on: October 03, 2017, 01:33 PM »
Hey Ron, I just received mine a couple of minutes ago with a time stamp of 11:45.  [mad]

I just had a thought 💭 maybe if I unsubscribe from the mailing list and then go to the website and rejoin, maybe this issue will be solved.

11:45 Central is very slow email service. Who is your provider?

Mine arrived 11:51 Eastern time.

Offline Cochese

  • Posts: 259
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Re: FestoolRecon.com coming VERY soon (US)
« Reply #124 on: October 03, 2017, 01:34 PM »
Hey Ron, I just received mine a couple of minutes ago with a time stamp of 11:45.  [mad]

I just had a thought 💭 maybe if I unsubscribe from the mailing list and then go to the website and rejoin, maybe this issue will be solved.

11:45 Central is very slow email service. Who is your provider?

Mine arrived 11:51 Eastern time.

11:51 here. I would also look into provider routing, etc.

Offline Cheese

  • Posts: 3724
Re: FestoolRecon.com coming VERY soon (US)
« Reply #125 on: October 03, 2017, 01:35 PM »
Well that didn’t work out so well. I managed to unsubscribe but now the site will not let me resubscribe.

I now have invalid login credentials.  [sad]

Offline Cheese

  • Posts: 3724
Re: FestoolRecon.com coming VERY soon (US)
« Reply #126 on: October 03, 2017, 01:37 PM »

11:45 Central is very slow email service. Who is your provider?

Mine arrived 11:51 Eastern time.

 Comcast

Offline rvieceli

  • Posts: 734
Re: FestoolRecon.com coming VERY soon (US)
« Reply #127 on: October 03, 2017, 01:39 PM »
Got mine at 10:51 central

Offline Cheese

  • Posts: 3724
Re: FestoolRecon.com coming VERY soon (US)
« Reply #128 on: October 03, 2017, 01:56 PM »
It has something to do with the Festool site.
My Festool unsubscribe notice was sent at 12:15, I received it at 12:39.
The Festool reconditioned tool notice was sent at 10:51, I received it at 11:45.

I had a chat with Ron Rvieceli on the FOG, sent at 12:17, received at 12:18.
I had a chat with Shane at TN, sent at 11:52, received at 11:52.

I think this says the issue is with the Festool site...yes? no?

Offline Goz

  • Posts: 78
Re: FestoolRecon.com coming VERY soon (US)
« Reply #129 on: October 03, 2017, 02:45 PM »
PDC18 5.2Ah Cordless Drill Set $450

Offline #Tee

  • Posts: 786
Re: FestoolRecon.com coming VERY soon (US)
« Reply #130 on: October 03, 2017, 05:10 PM »
happened  again..got the email ..20 mins later i checked on the item "no longer available" this seems like its going to be an on going thing. unsub as its wasting my time. ill pay full price to save the fuss.
« Last Edit: October 03, 2017, 06:45 PM by #Tee »
When youre feeling depressed just treat yourself to a systainer even if its a mini systainer its ok.

IG: tee212

Offline Gregor

  • Posts: 582
Re: FestoolRecon.com coming VERY soon (US)
« Reply #131 on: October 03, 2017, 06:22 PM »
happened  again..go the email ..20 mins later i checked on the item "no longer available" this seems like its going to be an on going thing. unsub as its wasting my time. ill pay full price to save the fuss.
To avoid such things the site could announce the tool and put it up for list price, then constantly reduce the price (let's say 3-5% per hour). Bids could always be placed, sales would be made the moment the price falls to a bid (first come, first serve) as long as supply lasts.

That would give the users time to react and should still clear out the stock quickly for market value.

And should not take longer than a week to code for a single freelancer.

Online copcarcollector

  • Posts: 1363
Re: FestoolRecon.com coming VERY soon (US)
« Reply #132 on: October 03, 2017, 06:32 PM »
Remember the good 'ol days, when the recon sale was through dealers and if you missed out you just kind of said 'oh well..." to yourself, and did not have to announce it to the world....?

Now we are describing in detail when emails were sent out and when they were received... what if everyone got the email at the exact same time? what if there were six drills available and you were the seventh person trying to order? It's the same thing with the festool end user classes, six spots and a mass email goes out. It's luck of the draw... you missed out, maybe next time you will be lucky---
« Last Edit: October 03, 2017, 06:35 PM by copcarcollector »

Offline #Tee

  • Posts: 786
Re: FestoolRecon.com coming VERY soon (US)
« Reply #133 on: October 03, 2017, 06:48 PM »
ehh its more of the annoyance of one tool at a time? why not simplify it like last year? oh well.
When youre feeling depressed just treat yourself to a systainer even if its a mini systainer its ok.

IG: tee212

Offline Claimdude

  • Posts: 308
Re: FestoolRecon.com coming VERY soon (US)
« Reply #134 on: October 03, 2017, 09:47 PM »
Goz,

Does this post mean you bought a PDC for $450 or you want one?

Jack

PDC18 5.2Ah Cordless Drill Set $450

Offline Goz

  • Posts: 78
Re: FestoolRecon.com coming VERY soon (US)
« Reply #135 on: October 03, 2017, 10:15 PM »
Neither! I've just been posting the deals here as I see them, since some people are having issues with the email notifications coming through in a timely manner.

Offline Cochese

  • Posts: 259
    • The 144 Workshop
Re: FestoolRecon.com coming VERY soon (US)
« Reply #136 on: October 03, 2017, 11:10 PM »
It would be nice to know if it's going to be a consistent time each day.

Offline BJM9818

  • Posts: 160
Re: FestoolRecon.com coming VERY soon (US)
« Reply #137 on: October 04, 2017, 01:15 AM »
Received both emails late yesterday. Did not receive either email today. This sounds like a fluster cluck. I'm going to stick to calling radio stations for prizes.

Offline Cheese

  • Posts: 3724
Re: FestoolRecon.com coming VERY soon (US)
« Reply #138 on: October 04, 2017, 01:46 AM »
Hey @#Tee , I’ve had a myriad of issues with this promotion including notices of the sale that were 45-60 minutes too late.
My solution was to unsubscribe from the notification, and then to resubscribe to the notification. That has worked well for me, so far, at this point.

However, be very very patient as the Festool website is extremely slow. When I unsubscribed, Festool announced that they would send a message of acknowledgement of unsubscription to me.  I had to wait 20-25 minutes before that came through. You then have to confirm that unsubscription and again wait for the next response. Be patient...be extremely patient.

My best advice is to unsubscribe, put the phone down and walk away for 30-45 minutes. Perform the next step and walk away for an additional 30-45 minutes. After each key stroke you’ll receive a new message...you just have to be very patient and wait for the next step to arrive.

The upside to this horrific work-around is that as of today, I received the sale announcements within 1 minute of the sale as opposed to 60 minutes too late. .
« Last Edit: October 04, 2017, 01:56 AM by Cheese »

Offline #Tee

  • Posts: 786
Re: FestoolRecon.com coming VERY soon (US)
« Reply #139 on: October 04, 2017, 02:26 AM »
thanks cheese ill give it a go!
When youre feeling depressed just treat yourself to a systainer even if its a mini systainer its ok.

IG: tee212

Offline antss

  • Posts: 1434
Re: FestoolRecon.com coming VERY soon (US)
« Reply #140 on: October 04, 2017, 09:50 AM »
For those that are dissatisfied with this program -  do you feel that last year's (or last month's) disposal sale at Connect was a better avenue ?

The one where you had to physically be there and stand in line for hours, or the one where there was no shipping option ?


Offline Cochese

  • Posts: 259
    • The 144 Workshop
Re: FestoolRecon.com coming VERY soon (US)
« Reply #141 on: October 04, 2017, 11:20 AM »
ETS 125 - $146.25

Offline Brice Burrell

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #142 on: October 04, 2017, 11:49 AM »
I haven't followed this thread so someone may have already suggested this.  Why not sent out email for the tool(s) that will go on sale tomorrow at a set time.  People will have a day to decide if they want to try for a tool.  That way fewer people will completely miss the sale.   
Check out my new blog, The Green and Dark Blue Blog.

Offline Cheese

  • Posts: 3724
Re: FestoolRecon.com coming VERY soon (US)
« Reply #143 on: October 04, 2017, 12:56 PM »
I haven't followed this thread so someone may have already suggested this.  Why not sent out email for the tool(s) that will go on sale tomorrow at a set time.  People will have a day to decide if they want to try for a tool.  That way fewer people will completely miss the sale.

Great idea...It would also allow those of us who are not receiving the emails in a timely manner some time to contact Festool for an update before the sale of the offered item is over.
 

Offline Svar

  • Posts: 1155
Re: FestoolRecon.com coming VERY soon (US)
« Reply #144 on: October 04, 2017, 01:21 PM »
For those that are dissatisfied with this program -  do you feel that last year's (or last month's) disposal sale at Connect was a better avenue ?
The one where you had to physically be there and stand in line for hours, or the one where there was no shipping option ?
IMHO this program is much ado about nothing. No need for a program, mailing lists, and other complications. Just post and sell recon tools in whatever order they become available just like everybody else is doing. E-bay, if you are lazy. Unless the purpose here is to stir up customer base, and not to actually offload used stuff.

Offline bkharman

  • Posts: 1939
Re: FestoolRecon.com coming VERY soon (US)
« Reply #145 on: October 04, 2017, 01:54 PM »
I would suggest that Festool allow the use of a push notification. We all have cell phones and we generally have them in close proximity.

I also like the idea to post today, what tomorrow’s “deal” will be.

Cheers. Bryan.


Sent from my iPhone using Tapatalk
People, I just want to say, you know, can we all get along? Can we get along?

Offline serge0n

  • Posts: 8
Re: FestoolRecon.com coming VERY soon (US)
« Reply #146 on: October 04, 2017, 02:36 PM »
SysLite for $131.75.
Or get it at Amazon for $125 brand new.  [wink]

I wonder if it will outlast all of the previous offerings.

Offline SonOfMI

  • Posts: 11
Re: FestoolRecon.com coming VERY soon (US)
« Reply #147 on: October 04, 2017, 02:44 PM »
lol, yeah.  This recon sale might stall at this point. 

Offline Michael Kellough

  • Posts: 3023
Re: FestoolRecon.com coming VERY soon (US)
« Reply #148 on: October 04, 2017, 02:47 PM »
SysLite for $131.75.
Or get it at Amazon for $125 brand new.  [wink]

I wonder if it will outlast all of the previous offerings.

The Amazon @$125 is the original version.

Festool must be offering the $198 KAL ll as a refurb for $131 but you'd never know it from the email or buy page.

Offline ben_r_

  • Posts: 823
Re: FestoolRecon.com coming VERY soon (US)
« Reply #149 on: October 04, 2017, 02:50 PM »
Anyone know, can the Pro 5 $50 coupon be used with refurbed tools?
If at first you don't succeed, redefine success!

Offline serge0n

  • Posts: 8
Re: FestoolRecon.com coming VERY soon (US)
« Reply #150 on: October 04, 2017, 02:52 PM »
Festool is selling the original version. You can tell by the product image (6 LEDs visible) and $175 $131 price tag.

Offline Michael Kellough

  • Posts: 3023
Re: FestoolRecon.com coming VERY soon (US)
« Reply #151 on: October 04, 2017, 02:53 PM »
Anyone know, can the Pro 5 $50 coupon be used with refurbed tools?

Good for new tools only.

Offline Michael Kellough

  • Posts: 3023
Re: FestoolRecon.com coming VERY soon (US)
« Reply #152 on: October 04, 2017, 02:54 PM »
Festool is selling the original version. You can tell by the product image (6 LEDs visible) and $175 $131 price tag.

They used a picture of the original KAL but since they don't include a model number anywhere we can't be sure what they're selling.

Offline deepcreek

  • Posts: 649
    • TimberFire Studio
Re: FestoolRecon.com coming VERY soon (US)
« Reply #153 on: October 04, 2017, 02:56 PM »
SysLite for $131.75.
Or get it at Amazon for $125 brand new.  [wink]

I wonder if it will outlast all of the previous offerings.

The Amazon @$125 is the original version.

Festool must be offering the $198 KAL ll as a refurb for $131 but you'd never know it from the email or buy page.

I'm don't think this is the case.  Amazon shows the original MSRP as $175 for the KAL 100 at Hartville Hardware. 

As I understand it, Festool has been offering these refurb tools at a 25% discount so that makes it $131.25.

The new version is $198 so this would be over a 33% discount if that were the case.
« Last Edit: October 05, 2017, 06:40 AM by deepcreek »
Joe Adams
TimberFire Studio
Houston, Texas

http://www.facebook.com/timberfire

Offline Michael Kellough

  • Posts: 3023
Re: FestoolRecon.com coming VERY soon (US)
« Reply #154 on: October 04, 2017, 03:09 PM »
Good work Joe! That makes perfect sense.

Offline Cheese

  • Posts: 3724
Re: FestoolRecon.com coming VERY soon (US)
« Reply #155 on: October 04, 2017, 03:31 PM »
The picture shown was a 1st gen KAL

2nd gen would be a KAL II.

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #156 on: October 04, 2017, 03:32 PM »
I can confirm that it's a KAL, not a KAL II.

Offline antss

  • Posts: 1434
Re: FestoolRecon.com coming VERY soon (US)
« Reply #157 on: October 04, 2017, 04:57 PM »
Quote
Unless the purpose here is to stir up customer base, and not to actually offload used stuff.

I think that's a sound bet.  There was what, 4 pages of conversation before the first tool even popped up ? 

That's just here, I haven't bothered to look at the faceyspacey and instagood outlets, nor do I listen to the tweety birds.  I'm sure those are all abuzz about the sale too. 

Guessing by the windows in which these sell out , I think there just isn't a lot of inventory period.  I can't imagine there is a lot of pent up demand for a used worklite, mini tote box, PDC or finish sander.  Domino has , and will always sell well. I'll bet many of the purchasers yesterday already have one.

Offline duburban

  • Posts: 901
Re: FestoolRecon.com coming VERY soon (US)
« Reply #158 on: October 04, 2017, 08:23 PM »
I could have a different product number or something but it seemed like sysled light 1 that was up for sale today was priced higher than new on Amazon. I believe they were the same product, am i missing something here?
helper: i used a festool "circular saw" to do something simple and it made it really hard

me: exactly, it makes simple cuts complicated and complicated cuts simple

Offline SRSemenza

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #159 on: October 04, 2017, 08:35 PM »
I could have a different product number or something but it seemed like sysled light 1 that was up for sale today was priced higher than new on Amazon. I believe they were the same product, am i missing something here?


Read up thread ( or down thread depending on how you are viewing).


Seth

Offline duburban

  • Posts: 901
Re: FestoolRecon.com coming VERY soon (US)
« Reply #160 on: October 04, 2017, 08:41 PM »
With this crowd I should have known to scroll up. So whats the story here? Its festool's show so they can price it at 2x the cost if they want to but I'm slightly confused, especially with the shotgun wedding style email warnings.



I could have a different product number or something but it seemed like sysled light 1 that was up for sale today was priced higher than new on Amazon. I believe they were the same product, am i missing something here?


Read up thread ( or down thread depending on how you are viewing).


Seth
helper: i used a festool "circular saw" to do something simple and it made it really hard

me: exactly, it makes simple cuts complicated and complicated cuts simple

Offline Cheese

  • Posts: 3724
Re: FestoolRecon.com coming VERY soon (US)
« Reply #161 on: October 04, 2017, 08:57 PM »
I was actually shocked to see the old KAL dinosaur up for sale. It was the best when it first appeared but the KAL II is brighter, has a longer runtime when using the internal battery and has better color fidelity.
So the question is, where did all of these prehistoric beasts come from as they were superseded about 3 years ago by the KAL II. Just asking the question.  [popcorn]

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #162 on: October 04, 2017, 09:42 PM »
@duburban - It was on sale for 25% off the catalog price.

@Cheese - Keep in mind that (outside of Festool Connect) we hadn't done a recon sale in 2+ years, which was prior to KAL II.

Offline Cheese

  • Posts: 3724
Re: FestoolRecon.com coming VERY soon (US)
« Reply #163 on: October 05, 2017, 12:20 PM »
Anyone know, can the Pro 5 $50 coupon be used with refurbed tools?

No can do...

Offline luke duke

  • Posts: 37
Re: FestoolRecon.com coming VERY soon (US)
« Reply #164 on: October 05, 2017, 02:38 PM »
Will this sale be going on over the weekend or is it M-F?

Offline Pompeio

  • Posts: 11
Re: FestoolRecon.com coming VERY soon (US)
« Reply #165 on: October 05, 2017, 02:40 PM »
Tyler:

Does the purchase of the refurbished tool come with the appropriate systainer and normally included accessories or is it the "bare" tool in a box? 

Thank you for your response.

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #166 on: October 05, 2017, 02:57 PM »
Does the purchase of the refurbished tool come with the appropriate systainer and normally included accessories or is it the "bare" tool in a box? 

Great question. The recon tools are sold with the same scope of delivery as they did when they were new. So (with a few exceptions such as the Vac Sys pump, Kapex, and the STL 450 inspection light) each recon tool will come with a Systainer. Most things like sanders, joiners, track saws, drills, etc. will come with a Systainer.

Offline live4ever

  • Posts: 576
Re: FestoolRecon.com coming VERY soon (US)
« Reply #167 on: October 05, 2017, 03:46 PM »
@Cheese

Didja get your 700?
"What you have to do tomorrow, do today.  What you have to do today, do now."  - a wise grandfather who was clearly talking about purchasing Festools

Online Gerald_D

  • Posts: 261
Re: FestoolRecon.com coming VERY soon (US)
« Reply #168 on: October 05, 2017, 03:48 PM »
Still not getting the emails (unless there wasn't an item sold today).  Is the only fix to unsubscribe then sign up again?

Thanks,
Gerald
Gerald
I have Festools- Big and Small and a few other tools

Online copcarcollector

  • Posts: 1363
Re: FestoolRecon.com coming VERY soon (US)
« Reply #169 on: October 05, 2017, 03:51 PM »
Still not getting the emails (unless there wasn't an item sold today).

There was at least one email today, mine have stopped going to my spam folder and are showing up in my normal email now, just FYI...

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #170 on: October 05, 2017, 03:52 PM »
@Gerald_D - I just looked into this, and I'm seeing something funky in your account. I'll send you a message, and we'll get you taken care of.

Offline Cheese

  • Posts: 3724
Re: FestoolRecon.com coming VERY soon (US)
« Reply #171 on: October 05, 2017, 04:32 PM »
@Cheese

Didja get your 700?

No [crying] [crying] [crying] [crying] [crying] [crying] [crying]

Can you believe it...my 92 year old mother just happens to call me and wants to discuss about me arranging a doctors appointment for her next week, so we talk & take care of business.

I then hang up the phone, go to the computer, see the DF 700 message that arrived just 15 minutes earlier, get into festoolrecon.com, put the DF in my cart, hit the button.............SOLD OUT. Waaaaaaaaaaahhhhh...I'm still balling like a baby and that was 2 hours ago. [crying] [crying] [crying] [crying] [crying] [crying] [crying] [crying] [crying]

Offline Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #172 on: October 05, 2017, 05:16 PM »
Cheese,

The Domino 700 recon went in less than 6 minutes. I just happened to be at my computer when the email came through. In the time for me to pay and get one, then refresh the recon page they were gone that fast.

Thanks 🙏 for the info. I kind of had that for a suspicion because the Vecturo lasted awhile, same thing for the Syslite.
I saw the message delivered 15 minutes earlier and thought great, I’ll be able to catch this one ...Waaaaaaaaahhhhh [crying]

Offline Gregor

  • Posts: 582
Re: FestoolRecon.com coming VERY soon (US)
« Reply #173 on: October 05, 2017, 05:39 PM »
The Domino 700 recon went in less than 6 minutes. I just happened to be at my computer when the email came through. In the time for me to pay and get one, then refresh the recon page they were gone that fast.
Then they clear that fast the price wasn't set high enough [blink]

Offline live4ever

  • Posts: 576
Re: FestoolRecon.com coming VERY soon (US)
« Reply #174 on: October 05, 2017, 05:45 PM »
Bummer.  Of course we also don't know how many they had to sell.  Maybe bnaboatbuilder got the only one.  LOL.
"What you have to do tomorrow, do today.  What you have to do today, do now."  - a wise grandfather who was clearly talking about purchasing Festools

Offline antss

  • Posts: 1434
Re: FestoolRecon.com coming VERY soon (US)
« Reply #175 on: October 05, 2017, 05:47 PM »
The Domino 700 recon went in less than 6 minutes. I just happened to be at my computer when the email came through. In the time for me to pay and get one, then refresh the recon page they were gone that fast.
Then they clear that fast the price wasn't set high enough [blink]


I'll bet they only had a handfull to begin with.  Six minutes has got to be some sort of record.

Offline c_dwyer

  • Posts: 111
Re: FestoolRecon.com coming VERY soon (US)
« Reply #176 on: October 05, 2017, 06:33 PM »
Now that requires some serious trolling, or perpetually being "at-the-ready." Few people have the luxury of being able to do that at work.

At this risk of seeing a page 7 on this topic, if you need a particular tool, just go ahead buy it new so you have the 3-year warranty and less stress.  Or, just keep scanning your local/regional CL and pounce when one comes up. Otherwise, someone will have to insert the beating a dead horse icon...

Offline Deane62

  • Posts: 4
Re: FestoolRecon.com coming VERY soon (US)
« Reply #177 on: October 05, 2017, 06:34 PM »
Just received my PDC Kit. I'm a little disappointed. It's missing the right angle chuck and only came with one battery. If I have to buy them separate it doesn't work out to be much of a discount.

Offline rvieceli

  • Posts: 734
Re: FestoolRecon.com coming VERY soon (US)
« Reply #178 on: October 05, 2017, 06:43 PM »
@Deane62 they should take care of that for you.

Maybe @TylerC could check into it for you.

Offline Deane62

  • Posts: 4
Re: FestoolRecon.com coming VERY soon (US)
« Reply #179 on: October 05, 2017, 06:45 PM »
I'm going to call them tomorrow. Hopefully they'll take care of it.

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #180 on: October 05, 2017, 06:46 PM »
@rvieceli - Great minds think alike. I was sending @Deane62 a message a few minutes ago.

Offline harry_

  • Posts: 1160
Re: FestoolRecon.com coming VERY soon (US)
« Reply #181 on: October 05, 2017, 07:58 PM »
@Cheese ,

That could have easily been me. However like @Gregor, I randomly checked my phone and there it was. Thought about it for a minute. Then pulled the trigger.

Lucky me  [thumbs up]
Disclaimer: This post is for educational and entertainment purposes only. Any resemblance to real persons, living or dead is purely coincidental. Void where prohibited. Some assembly required. Batteries not included. Contents may settle during shipment. Use only as directed. No other warranty expressed or implied. This is not an offer to sell securities. May be too intense for some viewers. No user-serviceable parts inside. Subject to change without notice. One size fits all (very poorly).

Offline SouthRider

  • Posts: 94
Re: FestoolRecon.com coming VERY soon (US)
« Reply #182 on: October 05, 2017, 08:24 PM »
Tyler - for the first 2 days I got 2 emails per day. For the last 2 days I only got one email.

Today I was at the computer all day - eagerly refreshing my email, and the only notice I got was about the Vecturo.

I really wanted a 700 too...

Can you please check my account and see if there is anything hinky with my email?

Thanx,

Clark
"We, the willing, led by the unknowing, are doing the impossible, for the ungrateful. We have done so much, for so long, with so little, that we are now qualified to do almost anything, with nothing at all."

Offline Rollin22Petes

  • Posts: 162
Re: FestoolRecon.com coming VERY soon (US)
« Reply #183 on: October 05, 2017, 08:48 PM »
Same here got an email about Vecturo but nothing on the df700. I'm not even going worry about it anymore it's just a waste of my time.

Offline Cheese

  • Posts: 3724
Re: FestoolRecon.com coming VERY soon (US)
« Reply #184 on: October 05, 2017, 09:31 PM »
Wow...seems like there’s a whole lotta love ❤️ for the DF 700. How about re-running the DF 700 auction and I’ll tell mom to cool her jets...just saying...

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #185 on: October 05, 2017, 09:39 PM »
@SouthRider @Rollin22Petes - You're both on the list, and our system says that it sent both emails each day. Have you checked your spam filters? What email service (Gmail, Outlook, Hotmail, etc.) do you use?

Offline Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #186 on: October 05, 2017, 09:49 PM »
@Cheese ,

That could have easily been me. However like @Gregor, I randomly checked my phone and there it was. Thought about it for a minute. Then pulled the trigger.

Lucky me  [thumbs up]

Ya that’s funny...had you scratched your chin for 2 minutes, and had I been online 30 seconds earlier, the outcome could have been completely different.  [poke]

Life’s a crap shoot, with great sorrow, this reminds me of the situation in Las Vegas...in the wrong place at the wrong time...I didn’t get the DF 700 but I’ll wake up in the morning.


Offline Rollin22Petes

  • Posts: 162
Re: FestoolRecon.com coming VERY soon (US)
« Reply #187 on: October 05, 2017, 09:58 PM »
@SouthRider @Rollin22Petes - You're both on the list, and our system says that it sent both emails each day. Have you checked your spam filters? What email service (Gmail, Outlook, Hotmail, etc.) do you use?


I'm using Comcast checked spam nothing there. Not sure why I would only get one of the emails.

Offline SouthRider

  • Posts: 94
Re: FestoolRecon.com coming VERY soon (US)
« Reply #188 on: October 05, 2017, 10:22 PM »
Tyler - thank you for checking.

I have my own domain with pop3 email, and festool is on my "friends" list. Besides that either both emails would go to spam or both would go through.

All of my incoming email goes to mailwasher first, where it is classified as spam, friends, or unknown. Then I manually classify the rest,  delete the spam, and leave non-spam alone before the send/receive button is pressed in Outlook (desktop outlook, not outlook.com). Once an email address is classified as a friend any further email from that sender shows as green and ready to go when it arrives in mailwasher.

Both yesterday and today I only received only one email in mailwasher from Y'all.

Apparently others are having the same problem.

Methinks your system is not giving you correct information.

I sure wish the powers that be would stop the foolishness with all the mystery and intrigue and just post a frigging list of what two tools would be available each day, what time they would be released, and how many will be available.

This whole thing is coming across unprofessional and amateurish.
"We, the willing, led by the unknowing, are doing the impossible, for the ungrateful. We have done so much, for so long, with so little, that we are now qualified to do almost anything, with nothing at all."

Offline Gregor

  • Posts: 582
Re: FestoolRecon.com coming VERY soon (US)
« Reply #189 on: October 06, 2017, 03:44 AM »
@Cheese ,

That could have easily been me. However like @Gregor, I randomly checked my phone and there it was. Thought about it for a minute. Then pulled the trigger.

I'm quite confident that I don't get mail from the recon sale at all - I'm not based in the US so I can't buy them anyway (and if I could, I wouldn't as they're incompatible with the mains power and measurement systems we have here). I just, as a random act of kindness toward all that are, commented on this topic in an (so far more than less futile) attempt to convince the powers that be to use a saner mechanic for the recon sale.

Because after doing IT professionally for 20 years it was clear to me from the beginning that the selected (current) mode of operation (release tool on platform, send mails, sell first-come-first-serve) is doomed by design to create customer reactions like:
This whole thing is coming across unprofessional and amateurish.

The reasoning is simple: By sending someone a mail advertising something great, spawning enough interest to make them click the link and then simply stating you're late, game already over... you successfully wasted the persons time and through that annoyed them. Basically: you just acted like the uncle Dick (who teased with something shiny and then didn't allow it to be examined or played with, but enjoyed the frustration of that denial) from back when they were kids...
Very bad idea to act toward (more or less potential) customers that way.

So in case you're doing a sale where you know upfront that the supply won't last the demand (and I think this is can be taken as a given here) you better pick a modus operandi that dosn't easily disappoint the ones who come up empty.

I'm quite confident that in case the recon sale could be run to avoid that, just to name two that wouldn't have this problem:
  • a raffle among everyone wanting one for the set price, with a day or two registration window.
  • a dutch auction (starting with list price that lowers constantly over time, you can place your bid anytime and in case the price reaches your set amount you get the item) timed so that the auction would run a day or two to reach the current (25% off list) price level
(reserve the needed funds on the customers CC when placing a bid so the sale is guaranteed to go through in case he is selected, the card could be linked to the account to make it convenient to place another bid for something different later).

With approaches like these the issues expressed in this topic - generating a 'they f***ed up' feeling the current method is able (and likely, since internet mail isn't instant messaging with guaranteed delivery times) to generate in the customers - would have been completely avoided.

And these are not that much harder to code, we don't have the '80 anymore where stuff like that would have been rocket science.

Offline SouthRider

  • Posts: 94
Re: FestoolRecon.com coming VERY soon (US)
« Reply #190 on: October 06, 2017, 07:43 AM »
Well said Gregor.

I certainly understand that there is a limited supply of these tools at this price, and simply want an equal opportunity to try for the ones that I am interested in.

On the surface it would seem that sending out a mass email at once would allow that, and would drum up interest.

We already know that Festool has very limited IT skills, as evidenced by their inability to fix their website and tool registration system over a prolonged period of time.

Advance notice of what is available would allow very busy customers the ability to decide which tools to try for, and which might be in such limited supply that it isn't worth the bother.

Sitting around all day to get an email about an outdated flashlight, and then not getting notice about one of the most expensive and albeit popular tools is a recipe for disaster and hard feelings.
« Last Edit: October 06, 2017, 08:34 AM by SouthRider »
"We, the willing, led by the unknowing, are doing the impossible, for the ungrateful. We have done so much, for so long, with so little, that we are now qualified to do almost anything, with nothing at all."

Offline SouthRider

  • Posts: 94
Re: FestoolRecon.com coming VERY soon (US)
« Reply #191 on: October 06, 2017, 07:52 AM »
And furthermore -

Having registered for a couple of Festool Facebook sites that have more international members than Americans it has become VERY evident that everyone else in the world has the benefits of competition where we don't.

There are countless daily posts about sales, package deals, free battery offerings, etc. that we can't get.

So perhaps the frustration about the method of these sales is exacerbated by Festools own strong armed tactics in the US.

I for one am increasingly becoming fed up with the whole thing, and may soon lose interest in the product.

"We, the willing, led by the unknowing, are doing the impossible, for the ungrateful. We have done so much, for so long, with so little, that we are now qualified to do almost anything, with nothing at all."

Offline jimbo51

  • Posts: 402
Re: FestoolRecon.com coming VERY soon (US)
« Reply #192 on: October 06, 2017, 08:11 AM »
This week I received 2 notices on Monday, 2 on Tuesday, 1 on Wednesday and 1 on Thursday.

I think a raffle approach would make sense to give the most people an equal chance.

Offline cpw

  • Posts: 45
Re: FestoolRecon.com coming VERY soon (US)
« Reply #193 on: October 06, 2017, 08:33 AM »
I think they could also just say "one tool at 9PM CT", so that it would be consistent and not reliant on getting a randomly timed email.  If they're selling out of everything in 10 minutes, it doesn't seem like waiting longer for the tools would hurt so they can build up more stock for each flash sale anyway.

Offline pixelated

  • Posts: 78
Re: FestoolRecon.com coming VERY soon (US)
« Reply #194 on: October 06, 2017, 08:36 AM »
I don't have any problem with the way this has been running so far, and I seem to be getting all the emails.

But, as a way to address some of the issues people raise, perhaps this would be better as a weekly list sent to those who have subscribed? Possibly the list could include how many of each item is available.
Kind of  similar to what some of the airlines do with their regular fare specials.

Offline Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #195 on: October 06, 2017, 09:11 AM »

Methinks your system is not giving you correct information.


Methinks you're exactly correct.

Tyler checked into the late emails I received and said their "system" showed I received them on time and showed how much time had elapsed until I opened them up.
I then sent Tyler the emails and photos of the emails (on computer and phone) sandwiched in between other emails with the time stamps exposed to prove that I had indeed received them 45-55 minutes too late. Further I never opened them up, why would I, the sale was already over.

Unfortunately, Tyler can only work off of the bogus information the "system" is generating. It was because of this bogus information that I decided to unsubscribe and then resubscribe. Before I did that I was 0 for 2 on receiving notices. now I'm 3 for 4, not great but better.

Offline grbmds

  • Posts: 1732
Re: FestoolRecon.com coming VERY soon (US)
« Reply #196 on: October 06, 2017, 09:24 AM »
It's a mystery to me why the recon tools are in such demand, regardless of the sale process in place. Most of the time the price on a recon tool isn't low enough to make up for the fact that the warranty is cut by one year. In the past, I've bought 2 recon tools, but that was only because the prices were reduced at the 30% or more point one of the last years the old sale process was in place; the only price levels which seemed to make sense given the loss of coverage and the fact that, no matter what Festool does to the tool, it's not new.

Just asking because I don't see the value.
Randy

Offline Cheese

  • Posts: 3724
Re: FestoolRecon.com coming VERY soon (US)
« Reply #197 on: October 06, 2017, 10:06 AM »

Most of the time the price on a recon tool isn't low enough to make up for the fact that the warranty is cut by one year.


Actually, it's cut by 2 years. [eek]

Offline grbmds

  • Posts: 1732
Re: FestoolRecon.com coming VERY soon (US)
« Reply #198 on: October 06, 2017, 10:34 AM »
Actually I meant cut "to 1 year". That's why it isn't worth it most times to me.
Randy

Online Bigdaddy65

  • Posts: 10
Re: FestoolRecon.com coming VERY soon (US)
« Reply #199 on: October 06, 2017, 10:41 AM »
I'm receiving the emails two a day and based on the time stamp of the message in my inbox it seems most of the tools have sold out in less than 15-20 minutes. Either the response is huge are there are not many available. I wonder if they are varying the time of day and keeping the tools that will be offered secretive to limit the load of their web server(s). If everyone knew that Friday the Domino was going to be offered at 1pm est people would start hitting refresh at 12:50 on the recon site. It seems selling recon tools is a evil necessity for Festool USA and they are wanting to move the tools quickly and with as little expense as possible otherwise they could have put them on a buy it now auction.

Offline SRSemenza

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #200 on: October 06, 2017, 10:43 AM »
Well if looking at it from a shortened warranty stand point, then it really isn't different than not buying an extended warranty on a product. Those are available on pretty much anything now. Flip it around ..... if the brand new tool came with a one year warranty and cost $600 would you pay an additional $150 to add two years to the warranty? Some people would, some people wouldn't.  Not really any different than Starting at $750 saving $150 and getting one year instead of three. I know that these are  "used" tools but it is unlikely that they are truly used.

Buying used from CL or Ebay with either zero warranty or a warranty that is less than three years depending on date of original purchase. In other words if you wouldn't buy a recon from Festool with less than a three year warranty would you buy a used tool from CL with less than a three year warranty?

It is the type of thing that each person needs to decide for themselves. Do I take a bit of additional chance and save some money? Or do I pay full price?

I am not saying that the discount equates to Festool's actual warranty service cost. I have know idea in regard to that. And there is not much point to asking or speculating on that because, like any other company, that information is not going to be released.

Seth
« Last Edit: October 06, 2017, 10:49 AM by SRSemenza »

Offline Cheese

  • Posts: 3724
Re: FestoolRecon.com coming VERY soon (US)
« Reply #201 on: October 06, 2017, 10:50 AM »

I know that these are  "used" tools but it is unlikely that they are truly used.


I purchased a few of these recon tools 2+ years ago. It was impossible to distinguish them from new tools...everything appeared to be in new condition.  [cool]

Online Gerald_D

  • Posts: 261
Re: FestoolRecon.com coming VERY soon (US)
« Reply #202 on: October 06, 2017, 11:10 AM »
For those of you not receiving emails (I still am not, but refreshed the recon page)- the RO150 is up for sale.  Good luck!  I already have, so won't be competing with you.

Gerald
Gerald
I have Festools- Big and Small and a few other tools

Offline Cheese

  • Posts: 3724
Re: FestoolRecon.com coming VERY soon (US)
« Reply #203 on: October 06, 2017, 11:12 AM »
For those of you not receiving emails (I still am not, but refreshed the recon page)- the RO150 is up for sale.  Good luck! 

Thanks for that Gerald...that's another notification I didn't get.

Offline Cochese

  • Posts: 259
    • The 144 Workshop
Re: FestoolRecon.com coming VERY soon (US)
« Reply #204 on: October 06, 2017, 11:13 AM »
Very tempting. Just can't do it right now. Have to roof the new shop.

Offline ScoFF

  • Posts: 129
Re: FestoolRecon.com coming VERY soon (US)
« Reply #205 on: October 06, 2017, 11:18 AM »
Instead of refreshing your email refresh the website, at the suspected times.

Got a Rotex Ro 150 baby !
I'm from Canada too :)
CT36E, Domino DF 700EQ, TS75EQ, Kapex, OF1400, MFT/3, ETS 150/5, RO90 FEQ, RO150 FEQ, Floormat (large), Nifty Tape Measure, Wad of MacGyver gum with foil, Jig making jig, Garden hose

Offline taylord22

  • Posts: 9
Re: FestoolRecon.com coming VERY soon (US)
« Reply #206 on: October 06, 2017, 12:11 PM »
Instead of refreshing your email refresh the website, at the suspected times.

Got a Rotex Ro 150 baby !
I'm from Canada too :)

This is a pretty simple solution that I've been using as a backup plan. They send the same link in the email every time, and send it out close to the same time every day.

One thing I do have to ask...is this sale running over the weekend, too? Or picking back up Monday?

Offline luke duke

  • Posts: 37
Re: FestoolRecon.com coming VERY soon (US)
« Reply #207 on: October 06, 2017, 12:33 PM »
A lot of complainers on here...

Offline Pompeio

  • Posts: 11
Re: FestoolRecon.com coming VERY soon (US)
« Reply #208 on: October 06, 2017, 01:07 PM »
After today, does anyone know whether any of the reconditioned items will be posted for sale during the weekend or will the next items go up for sale be on Monday?

Online copcarcollector

  • Posts: 1363
Re: FestoolRecon.com coming VERY soon (US)
« Reply #209 on: October 06, 2017, 01:27 PM »
A lot of complainers on here...

 No - sh [censored] t !

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #210 on: October 06, 2017, 01:35 PM »
After today, does anyone know whether any of the reconditioned items will be posted for sale during the weekend or will the next items go up for sale be on Monday?

Nothing this weekend.

Offline serge0n

  • Posts: 8
Re: FestoolRecon.com coming VERY soon (US)
« Reply #211 on: October 06, 2017, 03:25 PM »
After today, does anyone know whether any of the reconditioned items will be posted for sale during the weekend or will the next items go up for sale be on Monday?

Nothing this weekend.

Should we expect a second tool to go on sale today or there will be nothing until Monday?

Offline antss

  • Posts: 1434
Re: FestoolRecon.com coming VERY soon (US)
« Reply #212 on: October 06, 2017, 05:09 PM »
A lot of complainers on here...

 No - sh [censored] t !

Isn't this just more of the same ?


Seth - I'm guessing most people don't bite on extended warranties costing 25% of acquisition cost. I bet there are published figures what the threshold is.   It's also common knowledge that extended warranties represent a sizable profit center for those pedaling them.   Which leads the smart money to conclude......................

Some times those CL and fleabay sales are for significantly more than a 25% discount. That's not a bad deal.  Sometimes they're for almost current retail - which astounds me.


FF - I thought this sale wasn't open to our friends north of the boarder ?






Offline T. Ernsberger

  • Posts: 836
Re: FestoolRecon.com coming VERY soon (US)
« Reply #213 on: October 06, 2017, 07:48 PM »
Instead of refreshing your email refresh the website, at the suspected times.

Got a Rotex Ro 150 baby !
I'm from Canada too :)

Did you ship it to a US address?  I know that Festool said not open to Canada. 

Offline Rollin22Petes

  • Posts: 162
Re: FestoolRecon.com coming VERY soon (US)
« Reply #214 on: October 06, 2017, 08:06 PM »
Well that's just awesome somebody who lives in Canada that's not even included in the recon sale can get an email and even purchase a tool. I live in the US and Festool can't even get me emails. Once again no email today on the RO150 this whole thing is a joke seems like Festool can't get anything right lately.

Offline duburban

  • Posts: 901
Re: FestoolRecon.com coming VERY soon (US)
« Reply #215 on: October 06, 2017, 08:36 PM »
Well that's just awesome somebody who lives in Canada that's not even included in the recon sale can get an email and even purchase a tool. I live in the US and Festool can't even get me emails. Once again no email today on the RO150 this whole thing is a joke seems like Festool can't get anything right lately.

lol... I got the emails! look what they're doing to us... were like a bunch of crackheads...
helper: i used a festool "circular saw" to do something simple and it made it really hard

me: exactly, it makes simple cuts complicated and complicated cuts simple

Offline ScoFF

  • Posts: 129
Re: FestoolRecon.com coming VERY soon (US)
« Reply #216 on: October 06, 2017, 09:53 PM »
If you're expecting to wait around to get an email and actually get one of these limited tools you aren't playing the game right.  You need to be more proactive, find out when the website is being updated, keep refreshing and add to cart as fast as you can. 
If you are getting any of the emails you should be getting them all, it's just a distribution list. If you aren't receiving them all then I suggest you add your name again but under a different provider like google or yahoo.
Google is working fine for me. I get them about 5 minutes after the website is posted. But like I said that's too late.


Well that's just awesome somebody who lives in Canada that's not even included in the recon sale can get an email and even purchase a tool. I live in the US and Festool can't even get me emails. Once again no email today on the RO150 this whole thing is a joke seems like Festool can't get anything right lately.

lol... I got the emails! look what they're doing to us... were like a bunch of crackheads...
CT36E, Domino DF 700EQ, TS75EQ, Kapex, OF1400, MFT/3, ETS 150/5, RO90 FEQ, RO150 FEQ, Floormat (large), Nifty Tape Measure, Wad of MacGyver gum with foil, Jig making jig, Garden hose

Offline Cheese

  • Posts: 3724
Re: FestoolRecon.com coming VERY soon (US)
« Reply #217 on: October 06, 2017, 10:10 PM »
A lot of complainers on here...

Ya @luke duke you’re right, there are a lot of complainers here. But did you ever sit down and try to understand why? Think about it..

Festool corporate stated that this new sale format was supposed to lighten the burden on the retailers while also making it less frustrating for the purchasers.

From my perspective, it did indeed lighten the load on the retailers, but was it successful in decreasing the angst from the purchasing public?

I’d say no...2 emails one day, no emails the next day, 1 or 2 emails the third day...this is not a calming response for the purchasing public and is diametrically opposed to the original goals  that Festool corporate expressed.

My sucess ratio was a lot greater with the original venue. The old drill: The list of products for sale is released, I make my choices, check the boxes and contact Bob, I order what I want and wait to find out what shows up at the door. SIMPLE

This new approach just appears to be an endless do-loop of refreshing the festoolrecon.com website because email notifications are not being sent out in a timely manner and we have no idea when the next item will be up for sale.

I’m very very sorry to say this, however, this is just a continuation of the Pro 5 debacle, possibly from the same marketing group.

So for WIW... I’m parking this monkey Fock in the rear parking lot and will not be participating in it...I’ll be spending the $$$ that I allocated for the Festool sale on some Mafell gear instead...the good news is that my decision increases everyone’s odds of winning... unless of coarse you haven’t received an email from Festool.
« Last Edit: October 07, 2017, 03:24 AM by Cheese »

Offline ScotF

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #218 on: October 07, 2017, 12:55 AM »
This sale has been odd - I actually am getting the email, but by the time I log on the items are already gone. So, I have given up looking at stuff too. It has been a waste of time.

Offline amt

  • Posts: 363
Re: FestoolRecon.com coming VERY soon (US)
« Reply #219 on: October 07, 2017, 01:18 AM »
If Festool is selling all their stock, then it's probably a success by their perspective.  I am not sure you will please both the potential customers and resellers at the same time.  It certainly must be satisfactory to the people who managed to buy the products before selling out.  The only alternative I see is a ebay auction (not by-it-now) so it goes to whomever wants it the most.  FWIW, I think the current process is much better and makes a lot more sense than the previous one.

Offline Cochese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #220 on: October 07, 2017, 08:20 AM »
I've been very pleased with the new format, but you could tweak it to notify people what it will be beforehand, and do it at the same time each day. Otherwise what you are doing is fine. I've gotten every email, and the days I've been active in looking at it had the opportunity to purchase every tool.
Not Festool's fault demand for the tools is high.

Online RobBob

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #221 on: October 07, 2017, 09:39 AM »
I have been receiving the email notifications, but did not get the email for the RO150. 

Are there any left?  Can someone provide the link?

Offline bijeshj

  • Posts: 193
Re: FestoolRecon.com coming VERY soon (US)
« Reply #222 on: October 07, 2017, 10:34 AM »
I have been receiving the email notifications, but did not get the email for the RO150. 

Are there any left?  Can someone provide the link?


I get that emails randomly go to the inbox or junk folder.

Offline SRSemenza

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #223 on: October 07, 2017, 01:30 PM »


Seth - I'm guessing most people don't bite on extended warranties costing 25% of acquisition cost. I bet there are published figures what the threshold is.   It's also common knowledge that extended warranties represent a sizable profit center for those pedaling them.   Which leads the smart money to conclude......................

Some times those CL and fleabay sales are for significantly more than a 25% discount. That's not a bad deal.  Sometimes they're for almost current retail - which astounds me.


FF - I thought this sale wasn't open to our friends north of the boarder ?

Exactly. Which means if someone is viewing it mostly from a warranty stand point, the discount is a good deal. The additional warranty is not worth as much as the discount. Of course the warranty value is not the only factor.

Each buyer has a set of valuations on various aspects of the purchase. And each will make a decision accordingly. I am just pointing out that if warranty is a major factor there are aspects of that to consider.

---------------------------------------------------------------------------------------------------------------------------------------

I am betting that the methodology of the recon sale will get tweaked to function better.

Seth



Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #224 on: October 07, 2017, 03:21 PM »
On the Canadian purchase issue, we will NOT ship recon tools to Canada. The purchase in question was purchased by a Canadian but shipped to a US address. Just wanted to clarify.
« Last Edit: October 08, 2017, 06:04 PM by TylerC »

Offline antss

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #225 on: October 07, 2017, 03:25 PM »


Seth - I'm guessing most people don't bite on extended warranties costing 25% of acquisition cost. I bet there are published figures what the threshold is.   It's also common knowledge that extended warranties represent a sizable profit center for those pedaling them.   Which leads the smart money to conclude......................

Some times those CL and fleabay sales are for significantly more than a 25% discount. That's not a bad deal.  Sometimes they're for almost current retail - which astounds me.


FF - I thought this sale wasn't open to our friends north of the boarder ?

Exactly. Which means if someone is viewing it mostly from a warranty stand point, the discount is a good deal. The additional warranty is not worth as much as the discount. Of course the warranty value is not the only factor.

Each buyer has a set of valuations on various aspects of the purchase. And each will make a decision accordingly. I am just pointing out that if warranty is a major factor there are aspects of that to consider.

---------------------------------------------------------------------------------------------------------------------------------------

I am betting that the methodology of the recon sale will get tweaked to function better.

Seth


Please don't take this the wrong way -  spoken just like a company man.
That's looking at it through rose colored glasses and condoning the idiocy of people buying used stuff for full retail.  caveat emptor - is such a company line cliche.

In your scenario, these handful of purchasers (the chosen ones) have declined the "extended warranty" saving 25% and not had the aggravation of being asked three times to purchase it.  Freedom of choice is great, in this case.

But, what does this have to say for the rest of us, the everyday prices and how the company views us ?

It means we are being forced to underwrite the extended warranty whether we want it or not.  And that part of the marketing spiel,  namely " these tools are great - we stand behind them with a 3 year warranty"  is subterfuge.   We're paying for FT's insurance policy covering that their tools are of no higher quality than other manufacturers- and at a HUGE cost.  And not given a choice to decline the coverage.  No choice is not good.

In addition these lucky few might just be getting a "used" tool at the real full price .  FT doesn't guarantee what kind of cosmetic condition your tool will come in.  - Making it pretty much the same situation as the CL & fleabay full price buyers I mentioned earlier.

But at the end of the day some buyers will only purchase an item if it's "on sale". Hence the three year old domino sales of $10 less than new ones on ebay and ts55's selling for 20% more than new seven years later.   

 Despite outward appearances to the contrary - I think FT's marketing team are pure geniuses .


*********************
Tyler - Way to get out ahead of the Canadian sales issue that crept up yesterday.
« Last Edit: October 07, 2017, 03:27 PM by antss »

Offline SRSemenza

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #226 on: October 07, 2017, 04:23 PM »
@antss  I am not looking for some great socioeconomic debate on peoples tool buying decisions. I was merely making a point about taking the value of the warranty into account compared to the discount when someone is considering a recon tool purchase. Since that factor had been mentioned by several others as an important thing to consider. There are other factors involved in the decision to purchase new, recon, or used. I in no way said that people purchasing new are idiots.

Seth

Offline antss

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #227 on: October 07, 2017, 05:08 PM »
I wasn't implying you were calling anyone an idiot. 

We'll just disagree ( or not) that a 2 year,  25% insurance policy/warranty is not a good financial value on a festool or anything else. 

That was my main point.

Offline luke duke

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #228 on: October 08, 2017, 12:30 AM »
It means we are being forced to underwrite the extended warranty whether we want it or not.

Who's forcing you? Did a German fly over and put a gun to your head and demand that you buy Festool? If you don't like the way that Festool does business, spend your money elsewhere. If enough people stop buying their products, Festool will change their business practices.

Most of the people complaining on this thread are acting like Mr. Festool walked in your house, kicked your dog and then ran off with your wife. None of you are any worse off now than you were a week ago before the sale. The exact same number of people have benefited from this sale that would have benefited from the sale if it were held under the old format. You're just POed that it wasn't you.

Offline Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #229 on: October 08, 2017, 01:58 AM »

Most of the people complaining on this thread are acting like Mr. Festool walked in your house, kicked your dog and then ran off with your wife. None of you are any worse off now than you were a week ago before the sale. The exact same number of people have benefited from this sale that would have benefited from the sale if it were held under the old format. You're just POed that it wasn't you.

You don’t know that...that’s purely speculation on your part. I’ve already acknowledged that from my perspective, I was better off under the old rules and regulations.

I’m POed not because of the results of the sales, but rather because the original Festool statement of streamlining the process for both the retailers and the purchasers never came to fruition. This current process is 2-3 times more frustrating and cumbersome than the original method was. At this point I could care less...as I stated last night, I’ll just use the funds I’ve stashed away for the Festool sale to purchase items from Mafell instead.

Purchasing angst relieved...
« Last Edit: October 08, 2017, 02:13 AM by Cheese »

Offline ScoFF

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #230 on: October 08, 2017, 07:53 AM »
You don't sound like your angst is relieved, you still seem agitated just like your dog got kicked and they ran off with the soccer star.
Wow.  Is this a woodworking forum?
CT36E, Domino DF 700EQ, TS75EQ, Kapex, OF1400, MFT/3, ETS 150/5, RO90 FEQ, RO150 FEQ, Floormat (large), Nifty Tape Measure, Wad of MacGyver gum with foil, Jig making jig, Garden hose

Offline SRSemenza

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #231 on: October 08, 2017, 09:49 AM »
How about we ease up a bit with the jabs. There are some actual problems with the function of the sale. That seems to be the crux of most of the complaints.  And I still am hoping that the function of the sale may get adjusted to work better.

Seth

Offline SRSemenza

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #232 on: October 08, 2017, 09:52 AM »
  The exact same number of people have benefited from this sale that would have benefited from the sale if it were held under the old format.

You don’t know that...that’s purely speculation on your part. I’ve already acknowledged that from my perspective, I was better off under the old rules and regulations.



I am thinking that luke dukes statement there is probably pretty accurate considering that there were a limited number of tools put up for sale and they all sold.

Seth

Offline amt

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #233 on: October 08, 2017, 11:36 AM »
For those not happy with the recon sale, especially if you are having to pay sales tax, I would suggest getting an account on freeshipping.com, and get 10% rebate on Festool 100% of the time.  If you are paying tax with the recon, then (in my case) the discount is 17%, and a reduced warranty and no returns.  With freeshipping.com, I save 10% with a brand spanking new tool, with a 30-day return and 3-year warranty.  And occasionally freeshipping runs 20% rebates (like black Friday).  Last year I ordered a OF2200 router and saved almost $200.  You could save almost $300 on a Kapex with 20% special.  The only disadvantage I see is that there's only 1 retailer via freeshipping.com that sells Festool (starts with an A and ends with ME), and the rebates are paid quarterly.  And since this is a rebate and the products are still sold at 100% of MSRP, Festool should not be able to stop this discount -this is really no different than a 1% cash back credit card.  Freeshipping also costs $12/month, but I also use them for my Home Depot and Lowes purchases (buy online and "pick up in store") and the 10% savings from the things I buy from them anyway pays for the $12/month cost).

Offline Michael Kellough

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #234 on: October 08, 2017, 12:54 PM »
Festool wanted to change the way it sold refurbished machines to reduce the load on dealers and that worked 100%. But they said they thought buyers would like the change and that didn't work very well (except for the people who bought the limited supply of tools).

I have received all the notices in a timely manner but the only tool I wanted I missed due to being out of range. If I had know what tool would drop when I might be a happy camper. So my suggestion is simple and it should be easy to implement too.

Festool knows what tools it wants to unload.

1. Post the list of tools to be sold
2. Post the day and time each tool will become available


Offline amt

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #235 on: October 08, 2017, 02:22 PM »
Perhaps a simple but small change could be to have Festool text you when the deal comes up.  You should get a text in under a minute.  For those who have crappy email service, this could level the playing field.

In all these cases, you are still "racing" against other customers who want what you want, so there will always be losers.  Only other alternative I see is a eeee-bay auction, which will drive the prices up.  So, in the end, it's either you race and win or lose, or you pay the market rate for a used tool.

Offline SonOfMI

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #236 on: October 08, 2017, 03:19 PM »
Perhaps a simple but small change could be to have Festool text you when the deal comes up.  You should get a text in under a minute.

Technically this may be a possibility already. Use your 10 digit cell phone and look up your cell phone service provider's email domain online. If you use AT&T, it would end up being 7705551234@txt.att.net. If you use Verizon it's 7705551234@vtext.com.

This works to send messages from email servers to your cell phone via SMS. This works reliably and is something I used to take advantage of all the time back in my software engineering days before the advent of email apps on smart phones. You are limited to 160 characters per SMS message, but that should be enough to see it's from Festool. Longer messages get chopped up. You then would open the recon sale web page to see what tool is posted. Has anyone tried using SMS email for this sale? If you're having issues with delivery of notifications it might be worth your time to try. I can't remember if you need to confirm anything via email though.

For me though, this recon sale has been working fine. My primary email is through gmail and it's been delivering to my inbox right around when the tools are posted. That said, I keep a laptop in my shop and run an extension in Chrome that dings and pops up an alert immediately when something hits my inbox. I have the laptop connected to the shop stereo system via 3.5mm cable as well as to my headphones via Bluetooth. Unless I'm in the middle of a cut I can stop to look at the laptop to see what came in. This is just standard protocol for me. I hate leaving my customers waiting on replies, but really works to my advantage here.

If you are relying on Outlook or your smartphone to get email, you're literally waiting on it to get email usually.  Check how your email client app works.  Most do a pull from your email server at regular intervals as opposed to an automatic check or notification from the server that something new was delivered. The Gmail app works better than a third party app because Google has written its app to be alerted just like the extension I use in Chrome on my shop laptop. It's not waiting to check the server every 5 minutes. This could be some of your issues as well.

It would be nice if everything worked the way we think it should, but with modern technology there are many hands and minds involved. Not everyone is on the same page. I'm not cutting anyone down, just sharing some information to help you get technology to work for you.

Offline antss

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #237 on: October 08, 2017, 04:07 PM »
Quote
Who's forcing you?

If Seth's line of thinking is correct , And I suspect it is, Festool is forcing buyers of their tools to pre pay this "warranty".  And the "policy" is pretty expensive too.

Of course you're correct that no one is forced into buying a Festool.  I'm talking about those that do. 

I've seen this model used at a well know German appliance company.  Standard warranty in the industry is 1-2 years even for luxury brands.  This company announced they were showing faith in the quality of their products by offering a 5 yr. parts and labor warranty.  Still unheard of in the industry.

Guess what the very next announcement was ?  Yup, a 30% price increase - in a year when their competition had no increase or if they did was a few % at most.  And none of the technology or features of the product changed either. 

It's easy to have faith when someone else is footin the bill.

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #238 on: October 08, 2017, 06:01 PM »
If you're not getting the recon emails consistently, I recommend that you whitelist the email address sales@festoolrecon.com. When an email doesn't arrive in an inbox, it can be an issue on the side of either the sender or the receiver. We're doing what we can to make sure that thing are working correctly on the sending end. Here are two links for how to easily do this based on what email client you use:

https://www.benchmarkemail.com/help-FAQ/answer/what-is-whitelisting-how-do-i-add-email-addresses-to-my-safe-senders-list-in-my-email-client-or-my-security-software

https://help.aweber.com/hc/en-us/articles/204029246-How-Can-My-Subscribers-Whitelist-Me-

I hope that helps.
« Last Edit: October 08, 2017, 07:05 PM by TylerC »

Offline SouthRider

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #239 on: October 08, 2017, 07:34 PM »
As stated before - the problem is not with white listing or the receiver of email when 2 emails are received one day and one or none the next.

In my case I SEE every email that comes to MY server, regardless of the source.

Again, I received 2 emails the first two days, 1 email each of the next 2 days, and none on Friday (apparently only one tool offered Friday - but who knows?).

My server is pinged every 3 minutes for new email, and as I work in an office I am sitting in front of my computer mostly all day during the hours these tools are posted.

I AM NOT having a problem receiving these emails. They are not being sent to me regularly.

Tyler, I appreciate that Y'all are doing your best to rectify the problem, and am sure it will get better by next time around.

This system of sale is infinitely fairer to more potential buyers, as few can make a trip to a specific city on a specific day, and obviously much less hassle for the dealers when it is done through them.

I lucked into a Rotex on Friday. Though I received no email I had left a browser window open on the recon site, and as I came back to my desk I happened to hit the refresh button while the tool was being offered and still available.

I respectfully hope that the suggestions in this thread are considered. It would be better for all if their was more transparency regarding the number of each model available and when they would be. Buyers could decide whether or not they wanted to bother "putting in" for a tool, and free to go about their day when tools undesireable to them are being offered.

And lastly - if North American dealers were free to compete on pricing and extras as dealers in other countries are we wouldn't all be like dogs beneath a table scrounging for snacks.
"We, the willing, led by the unknowing, are doing the impossible, for the ungrateful. We have done so much, for so long, with so little, that we are now qualified to do almost anything, with nothing at all."

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #240 on: October 08, 2017, 07:53 PM »
@SouthRider - Although whitelisting might not be the solution for you, it may work for others.

Did you receive both emails on Friday? I made an update in your account on Thursday(?) that I'm hoping would fix it for you. Let me know if it didn't.

Offline SouthRider

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #241 on: October 08, 2017, 07:55 PM »
Tyler - unfortunately I got no emails on Friday.

Just curious - there was the rotex which I lucked into - what was the second tool?
"We, the willing, led by the unknowing, are doing the impossible, for the ungrateful. We have done so much, for so long, with so little, that we are now qualified to do almost anything, with nothing at all."

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #242 on: October 08, 2017, 08:00 PM »

Just curious - there was the rotex which I lucked into - what was the second tool?

I mentioned "both emails", but you're right. There was only one on Friday.

Offline SRSemenza

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #243 on: October 08, 2017, 08:01 PM »
Quote
Who's forcing you?

If Seth's line of thinking is correct , And I suspect it is, Festool is forcing buyers of their tools to pre pay this "warranty".  And the "policy" is pretty expensive too.



     My line of thinking is NOT that the difference in cost between new and recon is only   the warranty difference.  My line of thinking is that  if   a buyer places the warranty difference high on their valuation list then it needs to be considered by that buyer in relation to the cost difference.

     I just want to be clear about what I am saying as opposed to what people may be interpreting.

Seth

Offline magellan

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #244 on: October 08, 2017, 08:27 PM »
I received emails after I signed up on the recon site but I did not receive any emails on Friday


Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #245 on: October 08, 2017, 08:30 PM »
@magellan - I'll shoot you a message so that we don't add more clutter to the thread.

Offline ScoFF

  • Posts: 129
Re: FestoolRecon.com coming VERY soon (US)
« Reply #246 on: October 08, 2017, 08:36 PM »
I didn't like the old system because I wasn't buddy buddy with a dealer who was sitting at a computer already waiting to grab tools people asked favors to grab and hold for them.  That's the way it seemed anyway. I found they were snatched up way quicker or held for purchase so no new people could try.  At least now I'm in control and if I'm desperate enough I'll sit there at the expected times and refresh the page until I see a new tool pop up.
Plus the dealers I'm sure have better things to do with their time.  I read that they were working after hours doing favors for people trying to get one.
CT36E, Domino DF 700EQ, TS75EQ, Kapex, OF1400, MFT/3, ETS 150/5, RO90 FEQ, RO150 FEQ, Floormat (large), Nifty Tape Measure, Wad of MacGyver gum with foil, Jig making jig, Garden hose

Offline ScoFF

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #247 on: October 08, 2017, 08:38 PM »
I believe there was only one email or tool offered Friday noon.
CT36E, Domino DF 700EQ, TS75EQ, Kapex, OF1400, MFT/3, ETS 150/5, RO90 FEQ, RO150 FEQ, Floormat (large), Nifty Tape Measure, Wad of MacGyver gum with foil, Jig making jig, Garden hose

Offline Bob Marino

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #248 on: October 09, 2017, 09:41 AM »
I didn't like the old system because I wasn't buddy buddy with a dealer who was sitting at a computer already waiting to grab tools people asked favors to grab and hold for them.  That's the way it seemed anyway. I found they were snatched up way quicker or held for purchase so no new people could try.  At least now I'm in control and if I'm desperate enough I'll sit there at the expected times and refresh the page until I see a new tool pop up.
Plus the dealers I'm sure have better things to do with their time.  I read that they were working after hours doing favors for people trying to get one.

 Scott,

 Well, I was one of those dealers spending lots of time in front of the computer and IIRC, there was one other dealer doing likewise. In the years of participating in the recon sales, there were some customers who said "notify me if xyz tool becomes available" and when I got that request I knew it was only a very slim chance that request would/could be honored. I'm guessing with the several hundred recon orders I placed there were literally only a handful or so where that request was honored.

 Why? Because I would almost never charge the credit card without rechecking with a customer - as they may not want xyz tool at that particular discount being offered or they simply could have changed their minds and just as likely, as these were all handwritten orders and comments, I simply could not/did not have that info at the ready if/when a requested tool was announced. When a new tool was announced, the phone would ring within minutes and there was no/little time to reconfirm with the customer making an advance request. So, no there was no long list  of tools being hoarded by myself and offered to select customers. Again, the reality was with the limited quantities of tools being offered and the huge, huge demand country-wide, any pre-order requests would have extremely difficult to accommodate for any dealer. But I'm speaking for myself and I'm not sure how other dealers who participated in the recon tool sale handled their orders.

 
Festool  Dealer since 2002; user well before that!
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                   Service As It Should Be

Offline serge0n

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #249 on: October 09, 2017, 03:27 PM »
Personally, I had no issues with late email delivery. I use GMail and get emails 1-2 minutes after the item is published on the site.

Is there going to be a second tool offered today?

Offline CrpntrFreak

  • Posts: 18
Re: FestoolRecon.com coming VERY soon (US)
« Reply #250 on: October 09, 2017, 03:51 PM »
Boy do I wish that worrying about whether I was able to buy a reconditioned Festool or not was even in the top ten worries of mine. Champaign problems I guess.... It really isn't THAT big of a deal...... is it?

Offline yetihunter

  • Posts: 399
Re: FestoolRecon.com coming VERY soon (US)
« Reply #251 on: October 09, 2017, 04:54 PM »
Boy do I wish that worrying about whether I was able to buy a reconditioned Festool or not was even in the top ten worries of mine. Champaign problems I guess.... It really isn't THAT big of a deal...... is it?

Agreed, you do just fine without the recon worries.   [big grin]

Offline rylim

  • Posts: 67
Re: FestoolRecon.com coming VERY soon (US)
« Reply #252 on: October 09, 2017, 05:51 PM »
I haven't bought or seen any Festool reconditioned tool before. How does it look like compared to normal tool? I just curious if any word like "reconditioned" printed on the tool or the Systainer? 
Sale: Festool 498899 Assorted Domino Beech Tenons Set with Cutter Bits (5-Bits)- New - $265

Online copcarcollector

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #253 on: October 09, 2017, 06:24 PM »
I haven't bought or seen any Festool reconditioned tool before. How does it look like compared to normal tool? I just curious if any word like "reconditioned" printed on the tool or the Systainer?

I have several from previous sales. My systainers have a sticker on them that says reconditioned, with the serial number I think, maybe a date, i can go look. As for the tools themselves, maybe a few scuffs or some saw dust, nothing major. These are tested and put back to factory specs as needed before they are sold, so the issues I have are minor and cosmetic...

Here's a picture of the sticker, again this was purchased a couple of years ago, so today's recon tools may differ. I did not see anything on the tool itself fyi:

« Last Edit: October 09, 2017, 06:27 PM by copcarcollector »

Offline SouthRider

  • Posts: 94
Re: FestoolRecon.com coming VERY soon (US)
« Reply #254 on: October 09, 2017, 10:04 PM »
Tyler - no emails on Friday, and none Monday either. Just how DO I unsubscribe and re-subscribe?

When logged into my account that are no choices to do anything......
"We, the willing, led by the unknowing, are doing the impossible, for the ungrateful. We have done so much, for so long, with so little, that we are now qualified to do almost anything, with nothing at all."

Online Gerald_D

  • Posts: 261
Re: FestoolRecon.com coming VERY soon (US)
« Reply #255 on: October 10, 2017, 01:31 PM »
Well I gave up on my existing email and decided to setup a gmail account since some of you have expressed that it is working for you.  We'll see what happens in the future.

What did I miss yesterday and so far today (if anything)?

Regards,
Gerald
Gerald
I have Festools- Big and Small and a few other tools

Offline rvieceli

  • Posts: 734
Re: FestoolRecon.com coming VERY soon (US)
« Reply #256 on: October 10, 2017, 01:38 PM »
DTS400. 195 as I recall

Offline ben_r_

  • Posts: 823
Re: FestoolRecon.com coming VERY soon (US)
« Reply #257 on: October 10, 2017, 01:40 PM »
Meh, so far I have been able to place an order for every single recon tool they have put up and I have yet to see one that was actually that good of a deal. Maybe its the sales tax that's killing it, maybe its the fact that I regularly see these tools selling in brand new condition on CL for less with a transferable warranty. All the people complaining about missing these "deals", maybe it's just me, but I don't think you're missing that much.
If at first you don't succeed, redefine success!

Offline safety1st

  • Posts: 116
Re: FestoolRecon.com coming VERY soon (US)
« Reply #258 on: October 10, 2017, 02:20 PM »
just curious how good a condition these tools are being sold in.

do they look very slightly used, or do they look quite used?

Offline ScoFF

  • Posts: 129
Re: FestoolRecon.com coming VERY soon (US)
« Reply #259 on: October 10, 2017, 02:28 PM »
I got a ETS 150 last year and it came brand new condition, no dust at all and even parts in a bag from what I remember. I think there was an adapter in there or something and a sample of paper.  Mine was brand new, not sure if that's normal.
CT36E, Domino DF 700EQ, TS75EQ, Kapex, OF1400, MFT/3, ETS 150/5, RO90 FEQ, RO150 FEQ, Floormat (large), Nifty Tape Measure, Wad of MacGyver gum with foil, Jig making jig, Garden hose

Offline serge0n

  • Posts: 8
Re: FestoolRecon.com coming VERY soon (US)
« Reply #260 on: October 10, 2017, 02:45 PM »
Meh, so far I have been able to place an order for every single recon tool they have put up and I have yet to see one that was actually that good of a deal. Maybe its the sales tax that's killing it, maybe its the fact that I regularly see these tools selling in brand new condition on CL for less with a transferable warranty. All the people complaining about missing these "deals", maybe it's just me, but I don't think you're missing that much.

I agree completely. Sales tax is absolutely killing these deals, making them 17.5% off for me (I'm in IL). A day before the Rotex deal went up I found and later purchased a lightly used RO 150 with over a year of warranty left for $400. Came with extra sanding and polishing discs!

The only reason why I'm following this sale is a hope to see RO 90 one of these days. This sander is hard to come by on CL or eBay for less than 10-15% off. And that's for a sander way out of warranty.

The sale format works fine for me, so far I had the opportunity to purchase every listed tool if I wanted to. And I didn't even pay attention to email alerts, so I really don't understand the email complaints. After the second day it was obvious at which time a new tool will be made available, so I just refreshed the site every so often during those times.

What is not clear is how many tools are going to be available daily going forward? There was only one on Friday, one on Monday and looks like there won't be anything after the DTS 400 today.
Initially Tyler told us Festool plans to release 2 tools a day. Has that plan changed?


Offline grbmds

  • Posts: 1732
Re: FestoolRecon.com coming VERY soon (US)
« Reply #261 on: October 10, 2017, 03:13 PM »
Still have no idea what the charm of a recon tool is. Although I've bought 2, I only bought them because one was 30% off and one was 40% off the last time the old recon sale format was used. Without these kind of discounts, it just isn't worth it buy an essentially used tool with only a 1-year warranty. I know that you can justify it by saying that those 2 years cost you 25% more in tool cost, but I still feel a new tool is far superior to one that has been reconditioned unless the price differential is significantly more than these are. A lot of discussion and angst for something that really isn't that big a deal. Sorry, but that is just my opinion.
Randy

Offline ben_r_

  • Posts: 823
Re: FestoolRecon.com coming VERY soon (US)
« Reply #262 on: October 10, 2017, 04:28 PM »
Meh, so far I have been able to place an order for every single recon tool they have put up and I have yet to see one that was actually that good of a deal. Maybe its the sales tax that's killing it, maybe its the fact that I regularly see these tools selling in brand new condition on CL for less with a transferable warranty. All the people complaining about missing these "deals", maybe it's just me, but I don't think you're missing that much.

I agree completely. Sales tax is absolutely killing these deals, making them 17.5% off for me (I'm in IL). A day before the Rotex deal went up I found and later purchased a lightly used RO 150 with over a year of warranty left for $400. Came with extra sanding and polishing discs!

The only reason why I'm following this sale is a hope to see RO 90 one of these days. This sander is hard to come by on CL or eBay for less than 10-15% off. And that's for a sander way out of warranty.

The sale format works fine for me, so far I had the opportunity to purchase every listed tool if I wanted to. And I didn't even pay attention to email alerts, so I really don't understand the email complaints. After the second day it was obvious at which time a new tool will be made available, so I just refreshed the site every so often during those times.

What is not clear is how many tools are going to be available daily going forward? There was only one on Friday, one on Monday and looks like there won't be anything after the DTS 400 today.
Initially Tyler told us Festool plans to release 2 tools a day. Has that plan changed?


Yea that DTS 400 EQ today killed me! lol It was around $220 after tax and I can get a brand new DTS 400 REQ (the latest version) for $260 shipped no tax from anywhere.
If at first you don't succeed, redefine success!

Offline safety1st

  • Posts: 116
Re: FestoolRecon.com coming VERY soon (US)
« Reply #263 on: October 10, 2017, 04:46 PM »
I got a ETS 150 last year and it came brand new condition, no dust at all and even parts in a bag from what I remember. I think there was an adapter in there or something and a sample of paper.  Mine was brand new, not sure if that's normal.

Yes, last time in most cases they were in pretty good shape.

I was wondering what it has been this time around.

Offline yetihunter

  • Posts: 399
Re: FestoolRecon.com coming VERY soon (US)
« Reply #264 on: October 10, 2017, 06:05 PM »
When you see an ample amount of a recently updated and/or discontinued product, you can safely
presume "recon" means overstock.   

Offline Peter Halle

  • Global Moderator
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  • Let's Redux / Revive / Rewind / Rollback the FOG!
Re: FestoolRecon.com coming VERY soon (US)
« Reply #265 on: October 10, 2017, 06:20 PM »
Don't forget that Festool USA has that 30 day return policy.

Peter
Disclaimer:  I have been involved with the development of some TSO Products.  I have offered thoughts and ideas freely.  I am not paid but I may receive products during the development process or afterwards.

Offline SouthRider

  • Posts: 94
Re: FestoolRecon.com coming VERY soon (US)
« Reply #266 on: October 10, 2017, 07:45 PM »
I received my recon Vecturo today and it looks brand new. No blemishes whatsoever.

No sale tax for me in Louisiana - so 25% off with a 1 year warranty makes this a similar price to a Fein, and the Vecturo has superior accessories for my needs.

I absolutely have never seen a good buy used for any Festool on CL, Ebay, or other, and the classifieds on the FOG seem to offer tools of unknown ages with unknown warranty left for about 10% off.

Would much rather buy a certified recon directly from Festool with 1 year warranty than an unknown from a private seller at a higher price.

But a lot of that is based on where you live. We have no Festool dealers within several hours of here (New Orleans area) to speak of (well one - but he doesn't stock much). So if the market isn't very penetrated by dealers, there won't be many used tools either.

If I had to pay tax on recon tools I too would be a lot more hesitant.
« Last Edit: October 10, 2017, 10:06 PM by SouthRider »
"We, the willing, led by the unknowing, are doing the impossible, for the ungrateful. We have done so much, for so long, with so little, that we are now qualified to do almost anything, with nothing at all."

Offline T. Ernsberger

  • Posts: 836
Re: FestoolRecon.com coming VERY soon (US)
« Reply #267 on: October 10, 2017, 09:49 PM »
I think what stinks about the recon sale is that the discounts are not more.  If the mark up for Festool tools is 20-30% for dealers.  That means Festool USA isn’t really out much with a recon sale.  They are making the same about per tool and they are just taking the dealers out of it.   They are making out not offering the warranty for 3 years.  I have bought recon tools in the past and never had any issues and will buy more when there’s some list that I don’t own already. 

Offline Cheese

  • Posts: 3724
Re: FestoolRecon.com coming VERY soon (US)
« Reply #268 on: October 11, 2017, 01:52 AM »
I think what stinks about the recon sale is that the discounts are not more.

Well, I’ve kept my yap shut for the last several days because I’ve been disparaged by a few contributors who fail to read/understand my beef but are yet fully willing to engage and offer their unsubstantiated opinion.

When the last public recon sale was held, 2+ years ago, I personally decided that I would only purchase a recon tool if it was offered at the 30-40% discount level. Anything less than that discount meant to me, that it wasn’t worth taking a hit from the warranty aspect. The warranty going from 3 years to 1 year for a 20% reduction in price was just not worth the gamble for me.
So the current 25% discount level on recon tools is certainly testing my ability to abstain from purchasing of the same, despite my not receiving the Festool emails.  [eek]

Thus, I’d have to agree with T. Ernsberger, is the current discount structure really such a great deal especially after adding sales tax to specific states?







Offline beewerks

  • Posts: 10
Re: FestoolRecon.com coming VERY soon (US)
« Reply #269 on: October 11, 2017, 11:12 AM »
Well I took the plunge and snatched up a TS 75.  Doesn't come with a rail, but $468 shipped with no tax in CO is pretty good I think.  Amazon sells it for $780 so that sounds like a good discount figuring the warranty is shorter and such.

Offline ScoFF

  • Posts: 129
Re: FestoolRecon.com coming VERY soon (US)
« Reply #270 on: October 11, 2017, 11:26 AM »
The $780 from Amazon is with a $212 1900mm rail.
CT36E, Domino DF 700EQ, TS75EQ, Kapex, OF1400, MFT/3, ETS 150/5, RO90 FEQ, RO150 FEQ, Floormat (large), Nifty Tape Measure, Wad of MacGyver gum with foil, Jig making jig, Garden hose

Offline Potts17

  • Posts: 32
Re: FestoolRecon.com coming VERY soon (US)
« Reply #271 on: October 11, 2017, 11:28 AM »
Well I took the plunge and snatched up a TS 75.  Doesn't come with a rail, but $468 shipped with no tax in CO is pretty good I think.  Amazon sells it for $780 so that sounds like a good discount figuring the warranty is shorter and such.

The 75" rail that doesn't come with it is $212, so full retail on just the TS75 is $568, so $100 savings on the saw, not bad, but a discount less than 20% off of new, with 2 years less warranty. I have a TS75 and love it, I'm sure you will too. Congrats!

Offline promark747

  • Posts: 427
Re: FestoolRecon.com coming VERY soon (US)
« Reply #272 on: October 11, 2017, 01:26 PM »
Quote
TS 75 EQ Plunge Cut Circular Saw - w/o Guide Rail
Cut as straight as a panel saw with the versatility of a portable saw. The Festool TS 75 EQ plunge saw has a multitude of uses, from fine carpentry to cutting spiral staircase steps; from rough timber to cutting out window frames in renovation work. The TS 75 is a larger saw with greater cut depth than the Festool TS 75 EQ. Portable circular saws often react unexpectedly. They wander off line and are subject to play in the guide. It is a quick way to ruin expensive material. But not the TS 75 EQ: the saw blade makes its cut absolutely straight and splinter-free. Perpendicular or even beveled, the choice is yours. As a plunge saw, it can start and end a cut accurately anywhere on the material. Equally important, on the TS 75, the saw blade and riving knife retracts into the housing, unlike on conventional pendulum-cover saws, where the cover retracts instead of the blade. This automatically means greater intrinsic safety.

Could use some proofreading and editing.

Offline Cheese

  • Posts: 3724
Re: FestoolRecon.com coming VERY soon (US)
« Reply #273 on: October 12, 2017, 09:19 AM »
Just curious...I did receive the TS 75 notice yesterday. So what else has been up for sale the last 2 days?

Offline T. Ernsberger

  • Posts: 836
Re: FestoolRecon.com coming VERY soon (US)
« Reply #274 on: October 12, 2017, 09:40 AM »
Just curious...I did receive the TS 75 notice yesterday. So what else has been up for sale the last 2 days?

Monday; ct36
Tuesday; dts400eq
Wednesday; ts75

Offline ScoFF

  • Posts: 129
Re: FestoolRecon.com coming VERY soon (US)
« Reply #275 on: October 12, 2017, 10:11 AM »
Oct 2   Domino 500
Oct 2   C18 Li 5.2 drill

Oct 3   Carvex PSB 420 EBQ Jigsaw
Oct 3   PDC18 5.2Ah Drill

Oct 4   SysLite LED
Oct 4   Vecturn OS 400 EQ

Oct 5   Domino XL DF 700

Oct 6   RO 150 REQ
CT36E, Domino DF 700EQ, TS75EQ, Kapex, OF1400, MFT/3, ETS 150/5, RO90 FEQ, RO150 FEQ, Floormat (large), Nifty Tape Measure, Wad of MacGyver gum with foil, Jig making jig, Garden hose

Offline Cheese

  • Posts: 3724
Re: FestoolRecon.com coming VERY soon (US)
« Reply #276 on: October 12, 2017, 10:25 AM »
Thanks guys!

So things are kind of slowing down...

Offline ScoFF

  • Posts: 129
Re: FestoolRecon.com coming VERY soon (US)
« Reply #277 on: October 12, 2017, 10:32 AM »
A router and planer should be coming along soon. 
CT36E, Domino DF 700EQ, TS75EQ, Kapex, OF1400, MFT/3, ETS 150/5, RO90 FEQ, RO150 FEQ, Floormat (large), Nifty Tape Measure, Wad of MacGyver gum with foil, Jig making jig, Garden hose

Online Gerald_D

  • Posts: 261
Re: FestoolRecon.com coming VERY soon (US)
« Reply #278 on: October 12, 2017, 10:51 AM »
Thanks guys for sending the list.  Looks like I haven't missed out on anything I'm looking for yet.  I did get the email yesterday for the TS75 so hopefully the email problem is now fixed.  Good Luck to all and hope you are able to snag a deal that you want- I've been fortunate to get a few recon items in the past couple years and have been quite pleased with them.  Most look brand new.

Regards,
Gerald
Gerald
I have Festools- Big and Small and a few other tools

Offline TylerC

  • Festool USA Employee
    FOG Administrator
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  • Posts: 1002
Re: FestoolRecon.com coming VERY soon (US)
« Reply #279 on: October 12, 2017, 10:52 AM »
OF 1010 EQ just went up.

Offline DynaGlide

  • Posts: 67
Re: FestoolRecon.com coming VERY soon (US)
« Reply #280 on: October 12, 2017, 11:02 AM »
OF 1010 EQ just went up.

Dang lasted less than 8 minutes.

Offline ScoFF

  • Posts: 129
Re: FestoolRecon.com coming VERY soon (US)
« Reply #281 on: October 12, 2017, 11:07 AM »
The only Festool items I want is the MFS 700 template guide which I'll never see and the Duplex LD 130 EQ profile sander.
I'm tempted to order the MFS from that German eBay source but don't really want to.
CT36E, Domino DF 700EQ, TS75EQ, Kapex, OF1400, MFT/3, ETS 150/5, RO90 FEQ, RO150 FEQ, Floormat (large), Nifty Tape Measure, Wad of MacGyver gum with foil, Jig making jig, Garden hose

Offline Slowlemur

  • Posts: 17
Re: FestoolRecon.com coming VERY soon (US)
« Reply #282 on: October 12, 2017, 01:01 PM »
Kapex KS120 now for those who are interested $1,106.25

Offline Goz

  • Posts: 78
Re: FestoolRecon.com coming VERY soon (US)
« Reply #283 on: October 12, 2017, 01:56 PM »
And still available an hour later. Either there is a ton of inventory or not much demand.

Online RobBob

  • Posts: 1183
Re: FestoolRecon.com coming VERY soon (US)
« Reply #284 on: October 12, 2017, 02:09 PM »
Festool should change IT developers.  I got the email for the 1010 router, but did not get the email for the Kapex.  This has happened two or three times now.  Not sure because I have no way of knowing what I have missed.

Does not matter though, because I would buy new anyway.

Offline Deane62

  • Posts: 4
Re: FestoolRecon.com coming VERY soon (US)
« Reply #285 on: October 12, 2017, 02:18 PM »
@rvieceli - Great minds think alike. I was sending @Deane62 a message a few minutes ago.

I want to give a big shout out to TylerC.  My recon PDC drill came missing a couple of items.  He looked into it for me and got them shipped to me ASAP.  Everyone at Festool that I dealt with on this couldn't have been any nicer or more helpful and it was much apprecitated.  :)

Offline JimH2

  • Posts: 495
Re: FestoolRecon.com coming VERY soon (US)
« Reply #286 on: October 12, 2017, 02:21 PM »
Kapex KS120 now for those who are interested $1,106.25

You would have to be near crazy to buy it at any price given the track record for repairs discussed here.

Offline TylerC

  • Festool USA Employee
    FOG Administrator
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  • Posts: 1002
Re: FestoolRecon.com coming VERY soon (US)
« Reply #287 on: October 12, 2017, 02:26 PM »
Thanks, @Deane62! Let me know if you ever need anything else.

Offline Jozsef Kozma

  • Posts: 111
Re: FestoolRecon.com coming VERY soon (US)
« Reply #288 on: October 12, 2017, 03:29 PM »
Is that necessary to make a comment like that

Offline Cheese

  • Posts: 3724
Re: FestoolRecon.com coming VERY soon (US)
« Reply #289 on: October 12, 2017, 04:07 PM »
The only Festool items I want is the MFS 700 template guide which I'll never see and the Duplex LD 130 EQ profile sander.
I'm tempted to order the MFS from that German eBay source but don't really want to.

Good luck on that...Uncle Bob and ToolNut closed out stock on all the various MFS rails back in June 2016. I'd be surprised to see anything like that resurface for this sale.

Unfortunately, I think Germany is your only resort for new stock.

Offline Trevin

  • Posts: 70
Re: FestoolRecon.com coming VERY soon (US)
« Reply #290 on: October 12, 2017, 04:11 PM »
Even then it will still take some time.  I ordered a MFS 400 and MFS 700 and it took almost 2 months to arrive...

Trevin
Festool: MFT3 (x2), OF1010, OF1400, LR32, Domino DF500, Domino XL DF700, Kapex KS120, TS-75, Carvex 420, CXS, C-18, Vecturo OS 400, DTS 400, Pro 5, Rotex 125, VAC-PMP, VAC-SYS-1, VAC-SYS-2, CT-26 (x2), CT-SYS, SYS Light DUO, SYS-ROCK
Other: Minmax FS41, Sawstop PCS (3HP, 52"), Laguna BX14, Jet 17" Drill Press, Rikon 70-220VSR Lathe, Incra LS Router Station, Laguna P/Flux 3 Dust Collector

Offline ScoFF

  • Posts: 129
Re: FestoolRecon.com coming VERY soon (US)
« Reply #291 on: October 12, 2017, 04:16 PM »
How was the shipping costs and possibly other import fees for the Germany order?
CT36E, Domino DF 700EQ, TS75EQ, Kapex, OF1400, MFT/3, ETS 150/5, RO90 FEQ, RO150 FEQ, Floormat (large), Nifty Tape Measure, Wad of MacGyver gum with foil, Jig making jig, Garden hose

Offline ben_r_

  • Posts: 823
Re: FestoolRecon.com coming VERY soon (US)
« Reply #292 on: October 12, 2017, 05:45 PM »
So now its:

Oct 2   Domino 500
Oct 2   C18 Li 5.2 drill

Oct 3   Carvex PSB 420 EBQ Jigsaw
Oct 3   PDC18 5.2Ah Drill

Oct 4   SysLite LED
Oct 4   Vecturn OS 400 EQ

Oct 5   Domino XL DF 700

Oct 6   RO 150 REQ

Oct 11 Of 1010
Oct 11 Kapex KS 120
If at first you don't succeed, redefine success!

Offline Cheese

  • Posts: 3724
Re: FestoolRecon.com coming VERY soon (US)
« Reply #293 on: October 12, 2017, 06:57 PM »
Interesting to note, that the DF 700 and the Kapex were both at the same price point, yet the DF sold out in 8 minutes while it took 3 1/2 hours for the Kapex to sell out. Maybe its reputation has caught up with it?

Offline T. Ernsberger

  • Posts: 836
Re: FestoolRecon.com coming VERY soon (US)
« Reply #294 on: October 12, 2017, 07:15 PM »
Interesting to note, that the DF 700 and the Kapex were both at the same price point, yet the DF sold out in 8 minutes while it took 3 1/2 hours for the Kapex to sell out. Maybe its reputation has caught up with it?

Buying a Kapex with a one year warranty is like giving a toddler a drivers license...  Definitely not a good idea!!!

Offline ScoFF

  • Posts: 129
Re: FestoolRecon.com coming VERY soon (US)
« Reply #295 on: October 12, 2017, 07:49 PM »
I had problems with my kapex within warranty and the issue wasn't covered. But we negotiated.
CT36E, Domino DF 700EQ, TS75EQ, Kapex, OF1400, MFT/3, ETS 150/5, RO90 FEQ, RO150 FEQ, Floormat (large), Nifty Tape Measure, Wad of MacGyver gum with foil, Jig making jig, Garden hose

Offline live4ever

  • Posts: 576
Re: FestoolRecon.com coming VERY soon (US)
« Reply #296 on: October 12, 2017, 08:07 PM »

Oct 2   Domino 500
Oct 2   C18 Li 5.2 drill

Oct 3   Carvex PSB 420 EBQ Jigsaw
Oct 3   PDC18 5.2Ah Drill

Oct 4   SysLite LED
Oct 4   Vecturn OS 400 EQ

Oct 5   Domino XL DF 700

Oct 6   RO 150 REQ

Oct 9   CT36

Oct 10  DTS400 EQ

Oct 11  TS75

Oct 12  Of 1010
Oct 12  Kapex KS 120
"What you have to do tomorrow, do today.  What you have to do today, do now."  - a wise grandfather who was clearly talking about purchasing Festools

Offline antss

  • Posts: 1434
Re: FestoolRecon.com coming VERY soon (US)
« Reply #297 on: October 12, 2017, 09:09 PM »
Is that necessary to make a comment like that

I think with the number of people around here that continue to have issues with the 110v motor and Festools lack of any response in 18 months since they said they'd look into it ..............

Yes , it's necessary.

Offline CrpntrFreak

  • Posts: 18
Re: FestoolRecon.com coming VERY soon (US)
« Reply #298 on: October 12, 2017, 09:15 PM »
Kapex KS120 now for those who are interested $1,106.25

You would have to be near crazy to buy it at any price given the track record for repairs discussed here.
I would buy it at full price tomorrow if mine was out of warranty and broke down today. Best darn saw I ever had/used

Offline Cheese

  • Posts: 3724
Re: FestoolRecon.com coming VERY soon (US)
« Reply #299 on: October 12, 2017, 09:29 PM »
Buying a Kapex with a one year warranty is like giving a toddler a drivers license...  Definitely not a good idea!!!

Great point...forgot about the 1 year warranty.  [doh]  So the purchase of a Kapex really does become toxic during a recon sale. That alone could explain why there is such a dismal performance of the Kapex during this sale. Definitely not a good harbinger of good things to come, unless Festool decides to right the wrongs. 🤡

Offline antss

  • Posts: 1434
Re: FestoolRecon.com coming VERY soon (US)
« Reply #300 on: October 12, 2017, 09:58 PM »
how are they going to right something they can't even find Cheese  ::)

Offline Cheese

  • Posts: 3724
Re: FestoolRecon.com coming VERY soon (US)
« Reply #301 on: October 12, 2017, 11:12 PM »
how are they going to right something they can't even find Cheese  ::)

Point well taken...the most disturbing thing I heard is when the Festool rep said that corporate was aware of the problem, but they didn't have a solution to the problem. They didn't know if the problem was with the motor or the way the tool was used.

That's not a good statement to repeat after having years upon years of documented Kapex issues.

One would think that sooner or later this issue will be addressed. I can only hope, that the sales rate of the Kapex today may speak volumes to Festool corporate...on the other hand...oh well, hope springs eternal.

Offline SRSemenza

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #302 on: October 13, 2017, 10:06 AM »
See full Kapex discussion on recon value / warranty issue here ........  Kapex Recon Value


Seth

Offline Slowlemur

  • Posts: 17
Re: FestoolRecon.com coming VERY soon (US)
« Reply #303 on: October 13, 2017, 10:31 AM »
Conturo KA 65 Hand Held Edge Bander $2,160

(email @ 10:26EST)

Offline ben_r_

  • Posts: 823
Re: FestoolRecon.com coming VERY soon (US)
« Reply #304 on: October 13, 2017, 01:18 PM »
Oct 2   Domino 500
Oct 2   C18 Li 5.2 drill

Oct 3   Carvex PSB 420 EBQ Jigsaw
Oct 3   PDC18 5.2Ah Drill

Oct 4   SysLite LED
Oct 4   Vecturn OS 400 EQ

Oct 5   Domino XL DF 700

Oct 6   RO 150 REQ

Oct 9   CT36

Oct 10  DTS400 EQ

Oct 11  TS75

Oct 12  Of 1010
Oct 12  Kapex KS 120

Oct 13 Conturo KA 65
If at first you don't succeed, redefine success!

Offline Trevin

  • Posts: 70
Re: FestoolRecon.com coming VERY soon (US)
« Reply #305 on: October 13, 2017, 03:36 PM »
@ScoFF
I had a friend carry it back for me.  No shipping costs on that one...

Trevin
Festool: MFT3 (x2), OF1010, OF1400, LR32, Domino DF500, Domino XL DF700, Kapex KS120, TS-75, Carvex 420, CXS, C-18, Vecturo OS 400, DTS 400, Pro 5, Rotex 125, VAC-PMP, VAC-SYS-1, VAC-SYS-2, CT-26 (x2), CT-SYS, SYS Light DUO, SYS-ROCK
Other: Minmax FS41, Sawstop PCS (3HP, 52"), Laguna BX14, Jet 17" Drill Press, Rikon 70-220VSR Lathe, Incra LS Router Station, Laguna P/Flux 3 Dust Collector

Offline duburban

  • Posts: 901
Re: FestoolRecon.com coming VERY soon (US)
« Reply #306 on: October 13, 2017, 03:41 PM »
anyone get a conturo? i would have if i was feeling a little deeper pocketed. what kind of edgeband can you run through it? anything? byo eb ?
helper: i used a festool "circular saw" to do something simple and it made it really hard

me: exactly, it makes simple cuts complicated and complicated cuts simple

Online James Biddle

  • Posts: 98
Re: FestoolRecon.com coming VERY soon (US)
« Reply #307 on: October 13, 2017, 07:26 PM »
anyone get a conturo? i would have if i was feeling a little deeper pocketed. what kind of edgeband can you run through it? anything? byo eb ?

Man, edge-banders are so finicky, in general; some more so than others.  25% off is a gamble, it was returned.  But, I'm buying when it goes under 50%.



Offline kaffine

  • Posts: 14
Re: FestoolRecon.com coming VERY soon (US)
« Reply #308 on: October 13, 2017, 07:31 PM »
I got one I wish it was the set instead of just the machine.  I have a few projects coming up that will be using edge banding on.  There are 3 more tools I am trying to get but think I already missed 2 of them unless they post more for sale.  Actually now that I have a Conturo I guess I need a MFK as well so 4 more tools I'm looking to get. 

Offline Cheese

  • Posts: 3724
Re: FestoolRecon.com coming VERY soon (US)
« Reply #309 on: October 13, 2017, 10:33 PM »
Man, edge-banders are so finicky, in general; some more so than others.  25% off is a gamble, it was returned.  But, I'm buying when it goes under 50%.

Good luck on that...25% is Festool’s first and also their last offer.

Offline rtfosmoe

  • Posts: 5
Re: FestoolRecon.com coming VERY soon (US)
« Reply #310 on: October 14, 2017, 01:14 AM »
Evening,

Sorry, I haven't read the complete listing.  I'm wondering if Festools is just selling machines on the FestoolRecon.com site or will they also sell other parts which have been returned.  For example, will they be selling the 500177 KB-KA 65 SYS Edge Bander Trimming Set?  As they are selling the edge bander currently?  Just wondering.

Rich

Offline ben_r_

  • Posts: 823
Re: FestoolRecon.com coming VERY soon (US)
« Reply #311 on: October 14, 2017, 02:16 AM »
Evening,

Sorry, I haven't read the complete listing.  I'm wondering if Festools is just selling machines on the FestoolRecon.com site or will they also sell other parts which have been returned.  For example, will they be selling the 500177 KB-KA 65 SYS Edge Bander Trimming Set?  As they are selling the edge bander currently?  Just wondering.

Rich
So far its just been machines. No one knows anymore than that.
If at first you don't succeed, redefine success!

Offline antss

  • Posts: 1434
Re: FestoolRecon.com coming VERY soon (US)
« Reply #312 on: October 14, 2017, 09:00 AM »
Man, edge-banders are so finicky, in general; some more so than others.  25% off is a gamble, it was returned.  But, I'm buying when it goes under 50%.

Good luck on that...25% is Festool’s first and also their last offer.

well maybe there will be a Monty Hall like sale since this one is approaching 24 hours without closing.  Far cry from the domino which lasted only minutes. 


Offline ScoFF

  • Posts: 129
Re: FestoolRecon.com coming VERY soon (US)
« Reply #313 on: October 14, 2017, 01:03 PM »
My God, my RO150 is beat up (from the recon sale). Didn't expect that. All of my Festool tools are in use but I keep them in great condition. Looks like this one was tossed around a bit.  I don't even want it in my collection.
270217-0
« Last Edit: October 14, 2017, 02:10 PM by ScoFF »
CT36E, Domino DF 700EQ, TS75EQ, Kapex, OF1400, MFT/3, ETS 150/5, RO90 FEQ, RO150 FEQ, Floormat (large), Nifty Tape Measure, Wad of MacGyver gum with foil, Jig making jig, Garden hose

Offline Cheese

  • Posts: 3724
Re: FestoolRecon.com coming VERY soon (US)
« Reply #314 on: October 14, 2017, 01:38 PM »
My God, my RO150 is beat up. Didn't expect that. All of my Festool tools are in use but I keep them in great condition. Looks like this one was tossed around a bit.  I don't even want it in my collection.

Is that from the Recon sale?

The items I purchased in the past looked absolutely pristine.

Offline ScoFF

  • Posts: 129
Re: FestoolRecon.com coming VERY soon (US)
« Reply #315 on: October 14, 2017, 01:55 PM »
Yes
CT36E, Domino DF 700EQ, TS75EQ, Kapex, OF1400, MFT/3, ETS 150/5, RO90 FEQ, RO150 FEQ, Floormat (large), Nifty Tape Measure, Wad of MacGyver gum with foil, Jig making jig, Garden hose

Offline Cheese

  • Posts: 3724
Re: FestoolRecon.com coming VERY soon (US)
« Reply #316 on: October 14, 2017, 02:10 PM »
Yes

That’s too bad.  [sad]  In the previous years I suspect that a tool in that condition, would have been offered at the less 40% price point, which they could still do. It just adds more tool category subsets to the list.


Offline bnaboatbuilder

  • Posts: 128
Re: FestoolRecon.com coming VERY soon (US)
« Reply #317 on: October 14, 2017, 02:13 PM »
Mine came about the same condition. Far more used than I expected. Visible marks and gouges in the rubberized skin of the RO150, noticeable dust remaining in and on the unit. it just looks worn. But the sanding pad looked brand new, which I expect they changed out to "recondition" it. Honestly it would have been a 40% off tool from the old recon selling method.

On the flip side, the recon Domino 700 that I received last week looked brand new.

The RO150 works so I'll keep and use it. Have several large outdoor wood planks to sand down and re-oil at a friends restaurant.

Honestly my only complaints about the RO150 are that it's loud and gravely sounding which I understand to be normal sound of the gearing and the handle is monstrous to hold. The auxiliary handle should be a standard item included with every RO150

My God, my RO150 is beat up. Didn't expect that. All of my Festool tools are in use but I keep them in great condition. Looks like this one was tossed around a bit.  I don't even want it in my collection.
(Attachment Link)
- John

Offline antss

  • Posts: 1434
Re: FestoolRecon.com coming VERY soon (US)
« Reply #318 on: October 14, 2017, 02:16 PM »
FF - are you going to return the RO?

Were your expectations not met or are you just not happy with the deal based on your specific tool ?

 Meaning,  do you just not want a used tool ?  Fair enough.  But the nature of Reconditioned means it is in all likelyhood a used tool.

In past sales FT partly described the condition of tools and they fell into different levels of discount based on factors like cosmetics and accessories.   Or at least, that's my recollection.   

Based on comments around here , I can see where people might expect a new looking tool in the reconditioned sale, but I don't think Festool has implied that's what we'll actually receive.

Offline ScoFF

  • Posts: 129
Re: FestoolRecon.com coming VERY soon (US)
« Reply #319 on: October 14, 2017, 02:36 PM »
In my case I can't really return it because I'd have to drive back down from Canada to mail it back.
I knew it might be used but this looks in poor condition. I would never buy a 40% condition tool but I would buy a 10-20% off one based on condition to save some money. With this setup there's no way of knowing. Someone might get a new return for the same price.
CT36E, Domino DF 700EQ, TS75EQ, Kapex, OF1400, MFT/3, ETS 150/5, RO90 FEQ, RO150 FEQ, Floormat (large), Nifty Tape Measure, Wad of MacGyver gum with foil, Jig making jig, Garden hose

Offline rvieceli

  • Posts: 734
Re: FestoolRecon.com coming VERY soon (US)
« Reply #320 on: October 14, 2017, 03:32 PM »
Just goes to show different strokes for different folks. I’d never buy at 10-20 off but I’d buy 40% off all day 😊

Offline HarveyWildes

  • Posts: 605
Re: FestoolRecon.com coming VERY soon (US)
« Reply #321 on: October 14, 2017, 03:36 PM »
My God, my RO150 is beat up (from the recon sale). Didn't expect that. All of my Festool tools are in use but I keep them in great condition. Looks like this one was tossed around a bit.  I don't even want it in my collection.
(Attachment Link)

So a different business, but Dell distinguishes between "Refurbished" and "Scratch and Dent".  Refurbished means that any damaged parts are replaced, even if the damage is minimal and cosmetic, and then tested to work within specs.  Scratch and Dent means tested to work within specs, but otherwise sold in the condition in which it was returned.  I never buy Scratch and Dent, always Refurbished.  There is an intangible benefit to something that looks and feels new, even if I know that it was pre-owned.

Offline Cheese

  • Posts: 3724
Re: FestoolRecon.com coming VERY soon (US)
« Reply #322 on: October 14, 2017, 03:44 PM »
Just goes to show different strokes for different folks. I’d never buy at 10-20 off but I’d buy 40% off all day 😊

Ya exactly...with the previous sales I only purchased at the 30% & 40% levels, under that, I had a difficult time with the warranty being axed to only 1 year. So this sale is a conundrum for me at the 25% level, especially seeing the condition of the 2 sanders mentioned.

Even at the 40% level, the cosmetic issues with the tools I received was nonexistent. The stuff I purchased at 30/40 off appeared to be new.
« Last Edit: October 14, 2017, 11:56 PM by Cheese »

Offline TylerC

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 1002
Re: FestoolRecon.com coming VERY soon (US)
« Reply #323 on: October 14, 2017, 08:17 PM »
@T. Ernsberger - I got your email. I'll hit you back shortly and make sure you're taken care of.

Online James Biddle

  • Posts: 98
Re: FestoolRecon.com coming VERY soon (US)
« Reply #324 on: October 14, 2017, 09:12 PM »
My God, my RO150 is beat up (from the recon sale). Didn't expect that. All of my Festool tools are in use but I keep them in great condition. Looks like this one was tossed around a bit.  I don't even want it in my collection.
(Attachment Link)

This brings up an interesting question; why can't FestoolRecon post a pic of the actual too for sale?  If there are 5 of something for sale, you know when the first one is allocated and can switch to pic #2.  You already have this counter in the program anyway to know when you ran out.  Or better yet, if you have 5, post pics of each with an 'Add to Cart' under each?  You can describe any blemish in the description.

SVS speakers have sales on their returned or blemished speakers once or twice per year.  They show the new pics of each, generic descriptions of the condition of the speaker, and a pic of any blemish.  You know what you're buying, and they can batch the sales rather than making them continuous, reducing the labor overhead from continuous sales.  It's a great model.

Offline neilc

  • Posts: 2164
Re: FestoolRecon.com coming VERY soon (US)
« Reply #325 on: October 14, 2017, 10:50 PM »
FF - you might try wiping the sander down with some WD-40 or Beoshield on a rag.  I'm amazed at how they will clean up.


Offline Cochese

  • Posts: 259
    • The 144 Workshop
Re: FestoolRecon.com coming VERY soon (US)
« Reply #326 on: October 14, 2017, 11:01 PM »
My God, my RO150 is beat up (from the recon sale). Didn't expect that. All of my Festool tools are in use but I keep them in great condition. Looks like this one was tossed around a bit.  I don't even want it in my collection.
(Attachment Link)

This brings up an interesting question; why can't FestoolRecon post a pic of the actual too for sale?  If there are 5 of something for sale, you know when the first one is allocated and can switch to pic #2.  You already have this counter in the program anyway to know when you ran out.  Or better yet, if you have 5, post pics of each with an 'Add to Cart' under each?  You can describe any blemish in the description.

SVS speakers have sales on their returned or blemished speakers once or twice per year.  They show the new pics of each, generic descriptions of the condition of the speaker, and a pic of any blemish.  You know what you're buying, and they can batch the sales rather than making them continuous, reducing the labor overhead from continuous sales.  It's a great model.

With how fast most of this stuff sells, they’ll spend more time taking the pics than having them available.

That, and this is the first time I’ve heard of someone getting a badly damaged product. My Midi at 30% was basically new.

Offline bnaboatbuilder

  • Posts: 128
Re: FestoolRecon.com coming VERY soon (US)
« Reply #327 on: October 15, 2017, 12:19 AM »
I will say that both the RO150 and Domino 700 from the recon sale that I received were packaged well with bubble wrap around the systainers within each box. I had no damage to the systainers whatsoever.
- John

Offline Cheese

  • Posts: 3724
Re: FestoolRecon.com coming VERY soon (US)
« Reply #328 on: October 15, 2017, 01:51 AM »
I will say that both the RO150 and Domino 700 from the recon sale that I received were packaged well with bubble wrap around the systainers within each box. I had no damage to the systainers whatsoever.

That's good to hear...it reminds me of my prior experiences with past Festool recon sales. I'd highly recommend the previous sales. They offered used equipment at the 20%, 30% or 40% discount level and everything I received, appeared to be in an as-new condition.

Sorry to say, but the photo I saw earlier of the RO 150, was horrendous. Frankly, that condition is way beyond my comprehension. Why would anyone when presented with an actual photo of that tool knowingly purchase it for a 25% discount and a 66% reduction of warranty?

The answer is they wouldn't. They may purchase it at a 40% discount, but certainly not at 25%. Wow...what happened to Festool integrity?

At the risk of sounding like a broken record and just regurgitating everything I've said in the past (while at the same time receiving multiple negative reviews)...I am very disappointed with this particular biennial tool sale. This is not what Festool as a manufacturer should aspire to be.

Remember, the original intent of this new recon sales format was to make this recon sale easier for everyone involved. However with late emails, nonexistent emails and the recently revealed photos of damaged goods, I have my doubts if the original goals have been achieved.

There has been some discussion as to why the FOG has recently seen so many negative comments, may I suggest...that this may just be a mirror reflecting the general Festool attitude towards their customers.

« Last Edit: October 15, 2017, 02:00 AM by Cheese »

Offline antss

  • Posts: 1434
Re: FestoolRecon.com coming VERY soon (US)
« Reply #329 on: October 15, 2017, 09:45 AM »
Quote
Why would anyone when presented with an actual photo of that tool knowingly purchase it for a 25% discount and a 66% reduction of warranty?

The answer is they wouldn't. They may purchase it at a 40% discount, but certainly not at 25%. Wow...what happened to Festool integrity?

This isn't really accurate. One can take a look at eBay and Craigslist sales to find people snapping up similar offers and many have no warranty at all.  I think we can safely assume that none of them have been inspected by qualified tech either.

I'm not sure festool's integrity is in question here. Their disclosure in the recon FAQ say something to the effect that you should expect marks ect.....it should also be noted that "all sales are final".  Earlier posts here may make it seem like the std. 30 day return policy is available.

Given that dealers hate recon sales, the angst this one has created, and the perceived low volume of gear available anyway - I'm surprised FT even bothers trying to dispose of this stuff themselves. Especially in a well publicized sale. I'm sure they could dispose of the stuff quietly in Indy with little exposure.


Offline grbmds

  • Posts: 1732
Re: FestoolRecon.com coming VERY soon (US)
« Reply #330 on: October 15, 2017, 02:10 PM »
Has Festool been contacted concerning the condition of the recon RO150 that was beat up on receipt? If not, why not? Do that. If nothing is done about it, then is the time to be putting Festool down and be angry about it and complain.  I have only bought 2 reconditioned tools from Festool. Both were in like-new condition. That generally seems to be the norm for these tools. While it shouldn't have been shipped in the condition that the picture shows, Festool should be contacted or Tyler emailed about it. Why does the FOG have so many negative comments? It's easy to be negative instead of taking appropriate action.

It's exhausting to read the negative posts where people exert as much effort posting as they would just returning the tool or sending it in for warranty repair. These days, there is very little new information posted on the FOG which is of any value to beginners or people who have legitimate questions about how to use a tool or the best technique. Mainly it's used to "pile on" when someone has a problem. And, of course, anyone asking a question always runs the risk of being put down for the question or verbally abused for even asking it. The best course of action when you have a problem is to use the resources available to fix it; not complain about it.

The recon program isn't for everyone. To me they aren't worth it for anything less than a 30% discount and that's borderline. Given they have been in use (possibly by someone who didn't use them correctly and returned them) and losing 2 years of the warranty, it just isn't worth it.

People expect perfection from Festool. That doesn't exist in the real world. In all the Festool tools I have bought I have only had one with a defect. Instead of complaining on the FOG, I returned it within 30 days to the retailer and got a new one. That's what the return policy is for. If it had been after the 30 days, I would have sent it in for warranty repair and just lived with the fact that I was too stupid to use it within the first 30 days. No company is perfect. Maybe Festool pushes that expectation because of the price of their tools, but they, like all other companies, make mistakes, manufacture bad tools, install parts that fail, etc. Festool has always responded positively to my requests for warranty service and other questions I've had. At least give them the chance before running them down as a company.
Randy

Offline Michael Kellough

  • Posts: 3023
Re: FestoolRecon.com coming VERY soon (US)
« Reply #331 on: October 15, 2017, 04:53 PM »
I have a sander that looks as bad as that RO150.
It's an RAS 115 and by far the worst looking sander I have but I bought it on ebay for less than half of the new price (no warranty and no tax).

Offline J0hn

  • Posts: 116
Re: FestoolRecon.com coming VERY soon (US)
« Reply #332 on: October 15, 2017, 05:35 PM »
I would be very disappointed if I received that sander....

Maybe Festool should take a page from the Amazon Playbook

Call it "Festool Warehouse Sales' and you list an item with the original picture, but you also describe the condition.  ie Amazon will say something like '10% cosmetic damage on the side" etc.  You offer a 30-day return policy if it is defective or not as described.  You start the item at a small discount and then every week you just drop the price a bit until it sells.  Works for them and I have gotten some really good deals that way

Here is an example - a 8mm cutter for the domino (Festool 493492)  Current price is $44, but you can get it for $27

http://smile.amazon.com/gp/offer-listing/B0017VF1YG/ref=dp_olp_all_mbc?ie=UTF8&condition=all

"Minor cosmetic imperfection on top, front or sides of item (affecting less than 1% surface area). Item will come in original packaging. Packaging will be damaged"

You want a Carvex for $295?  That is currently 21% off, it may go lower or someone may buy it.  (it has cosmetic damage and the case appears to be missing)  and from what I understand - the Festool warranty is transferable?  So there is a good chance there is some warranty left on this
http://smile.amazon.com/gp/offer-listing/B00DRF284Q/?ie=UTF8&condition=all






 

Offline grbmds

  • Posts: 1732
Re: FestoolRecon.com coming VERY soon (US)
« Reply #333 on: October 15, 2017, 06:00 PM »
It still would be nice to hear whether Festool was notified about the RO150 recon sander and what their response and follow up action was. From my experience and from what I've read on the FOG, a recon tool in the condition in the picture is rare and is not consistent with the Festool policy on recon tools. If Festool hasn't even been contacted, then I'd say they have been indicted and convicted without being allowed to take any action.
Randy

Online James Biddle

  • Posts: 98
Re: FestoolRecon.com coming VERY soon (US)
« Reply #334 on: October 15, 2017, 06:08 PM »
"What is the condition of refurbished tools?
Reconditioned tools can include gently used tools and discontinued items. Used tools are inspected by Festool trained technicians. All tools meet Festool’s high performance and quality standards. However, you should expect them to have visual blemishes."

Can include "gently used tools", but also can include "beat to heck"?  That RO150 certainly falls in the "visual blemish" category.

"Why does Festool need to sell reconditioned tools?
We receive reconditioned tools from a number of sources. A majority from dealers since we have a very generous return policy that plays a key role in offering top of the line customer service for both our dealers and end users."


How did that tool make it's way back to Festool?  Does not look like a 30 day return or demo unit, does it?

"What is the return policy for tools bought on festoolrecon.com?
All sales on festoolrecon.com are final."


So, you can't see it, you can't return it, you only get a one-year warranty, and you have to trust Festool's opinion that it's been gently used.

Offline antss

  • Posts: 1434
Re: FestoolRecon.com coming VERY soon (US)
« Reply #335 on: October 15, 2017, 07:00 PM »
JOhn - that reinforces my point exactly.   Less warranty (or none), no thirty day no hassle policy and by the time you add in the price of the missing SYS2 you have spent the same as shiny new carvex.

James , FAQ clearly says the sale can include USED tools. What do you think happens to gear sent in for repair ,but then declined because of cost ? 

That sander could have easily been thirty day'd  back to a dealer after it sanded a deck or a boat. Beat to heck to me would be a cracked housing, broken vac port , frayed cord , faded plastic.  That one looks like it was heavily used and not babied. It's a tool, not a safe queen as the gun collector like to say.  We've all seen worse.

I wouldn't be happy with that sander either.  But , I wouldn't be cross with Festool. I'd be mad at myself for falling for the hype and fever pitch that a Festool Sale generates.   To me , this one hardly represents a good buy or value.  But that's me. Some guys just like paying a few bucks less, and that's their highest priority.

Given the disclosure , and lack of accurate description of each tool sold , I wouldn't bite at 40% 0ff either. I'm also surprised we went this deep into the sale before someone got a runt.

I'm curious whether we'll see another item on Monday, or do we have to wait til the all the conturos sell off  ?
« Last Edit: October 15, 2017, 07:49 PM by antss »

Offline Brandon

  • Posts: 214
Re: FestoolRecon.com coming VERY soon (US)
« Reply #336 on: October 15, 2017, 08:31 PM »
You’d think Festool could have just replaced the entire black plastic housing on that Rotex, cost would be very minimal and the tool would look only lightly used in the few remaining exposed areas.
I’ve been enjoying reading through this thread. Various complaints, many of which are valid. This sale just isn’t for me. The risk outweighs the reward
« Last Edit: October 15, 2017, 08:33 PM by Brandon »

Offline grbmds

  • Posts: 1732
Re: FestoolRecon.com coming VERY soon (US)
« Reply #337 on: October 15, 2017, 10:44 PM »
 Negative assumptions. No facts about whether the purchaser took what would be the most sensible and logical action; contacting Festool. And, if Festool were contacted, what did they do about it? Just reinforces the comments concerning how negative this forum has gotten and how little truly useful information is being supplied on the whole.
Randy

Offline J0hn

  • Posts: 116
Re: FestoolRecon.com coming VERY soon (US)
« Reply #338 on: October 15, 2017, 11:07 PM »
Negative assumptions. No facts about whether the purchaser took what would be the most sensible and logical action; contacting Festool. And, if Festool were contacted, what did they do about it? Just reinforces the comments concerning how negative this forum has gotten and how little truly useful information is being supplied on the whole.

Who said the 'purchaser' wanted any action taken?

In my opinion - he was posting his experience with a product that he purchased from the 'recon' sale

re·con·di·tion
overhaul or renovate.  To restore to good condition, especially by repairing, renovating, or rebuilding.


I certainly wouldn't describe the condition of that sander as 'good'. 

His post is very useful - basically, buyer beware.  Even though they describe the reconditioned tools as  "tools can include gently used tools and discontinued items" the 'purchasers' post makes it clear that you can also receive tools that were beat to sh*t - and remember, all sales are final

Offline grbmds

  • Posts: 1732
Re: FestoolRecon.com coming VERY soon (US)
« Reply #339 on: October 16, 2017, 12:34 AM »
The point is that it doesn't appear that the problem is typical of Festool reconditioned tools. The tool was sent out before it was in the desired condition. An error was made. It's only "buyer beware" if Festool refuses to correct the problem.
Randy

Offline ScoFF

  • Posts: 129
Re: FestoolRecon.com coming VERY soon (US)
« Reply #340 on: October 16, 2017, 12:37 AM »
I just picked it up Saturday morning and am waiting until Monday to contact anyone. Nothing can be done over the weekend.
I wonder how much replacement housing would cost if I replaced it to look decent.  Probably not cheap.
CT36E, Domino DF 700EQ, TS75EQ, Kapex, OF1400, MFT/3, ETS 150/5, RO90 FEQ, RO150 FEQ, Floormat (large), Nifty Tape Measure, Wad of MacGyver gum with foil, Jig making jig, Garden hose

Offline Gregor

  • Posts: 582
Re: FestoolRecon.com coming VERY soon (US)
« Reply #341 on: October 16, 2017, 05:47 AM »
I wonder how much replacement housing would cost if I replaced it to look decent.  Probably not cheap.
47€ for all three parts.

Offline antss

  • Posts: 1434
Re: FestoolRecon.com coming VERY soon (US)
« Reply #342 on: October 16, 2017, 08:49 AM »
grb - I don't think Festool is going to consider a scratched sander housing a "problem".   

Festool's "desired" condition is that works like it was designed.  Cosmetics are a secondary issue at best. 

An end user's desire may very well be something different. But that doesn't constitute a problem under the terms of the sale. 

Offline jarbroen

  • Posts: 10
Re: FestoolRecon.com coming VERY soon (US)
« Reply #343 on: October 17, 2017, 11:31 AM »


Given that dealers hate recon sales, the angst this one has created, and the perceived low volume of gear available anyway - I'm surprised FT even bothers trying to dispose of this stuff themselves. Especially in a well publicized sale. I'm sure they could dispose of the stuff quietly in Indy with little exposure.

I think this is the best idea in the whole thread. 
At first, I was really excited to pickup a tool or two at a discount.  But all the negativity that's being generated kinda sours the fun of the deal.
I think the picture of the damaged sander that was posted is a good reminder for those considering a purchase.  Not as a bash against Festool but just a warning that you may not get a 'new looking' tool.
And it's definitely not a sale that's going to please everybody.
Personally, I'd pay the extra 15%(I lose 10% discount due to tax) and just get a new tool with the 3 year warranty and 30 day return policy.
That doesn't mean Festool sucks or the sale sucks.  It just means that it doesn't work out for me personally.

Back to the quote from antss, I think it would be a great idea if Festool quietly sent those recon tools out to dealers as demo units.  Even better would be donating a kind of 'shop tool setup' to high school woodworking shops.

Offline Pompeio

  • Posts: 11
Re: FestoolRecon.com coming VERY soon (US)
« Reply #344 on: October 17, 2017, 12:07 PM »
On the other side of the coin:  I have purchased two items so far during this event.  Both items were received in pristine condition with one being a sander---unable to differentiate from brand new.  Festool provides a one year warranty which is the same period as offered by some other manufacturers.  Perhaps I have been lucky but I have no complaints. 

Offline ScoFF

  • Posts: 129
Re: FestoolRecon.com coming VERY soon (US)
« Reply #345 on: October 17, 2017, 12:08 PM »
I did use the festoolrecon website contact us form but no response yet.
CT36E, Domino DF 700EQ, TS75EQ, Kapex, OF1400, MFT/3, ETS 150/5, RO90 FEQ, RO150 FEQ, Floormat (large), Nifty Tape Measure, Wad of MacGyver gum with foil, Jig making jig, Garden hose

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #346 on: October 17, 2017, 12:48 PM »
@ScoFF - I'm not sure who that form is going to, but I'll look into it for you and have someone get back in touch with you.

Offline T. Ernsberger

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #347 on: October 17, 2017, 01:00 PM »
I purchased a TS75 from the Recon sale and it’s in new condition.  I don’t think it was ever used.  It is a metric version which is maybe why it was in the sale.  I’m happy with my purchase and would do it again.   Plus already owning a lot of guide rails it was awesome for me not having to buy another 75in guide rail with a new  saw.   Thanks Festool for having the sale.  They didn’t have to do The sale at all!!!

Offline antss

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #348 on: October 17, 2017, 01:12 PM »
So.........................the success of this sale seems to boil down to what side of the equation you are on.

T.E. & Pompeio, would you feel as good about this sale if you'd received tools in similar condition to ScoFF's ? 

What about if you missed out because the email for that ts75 went AWOL because of whatever cyberspace gremlins plagued Cheese ?

This is like everything else - haves ; and have nots. 

Should the have nots be chastised for voicing their displeasure ? 


jarbroen - I like your idea better  [wink]

Offline grbmds

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #349 on: October 17, 2017, 06:24 PM »
So.........................the success of this sale seems to boil down to what side of the equation you are on.

T.E. & Pompeio, would you feel as good about this sale if you'd received tools in similar condition to ScoFF's ? 

What about if you missed out because the email for that ts75 went AWOL because of whatever cyberspace gremlins plagued Cheese ?

This is like everything else - haves ; and have nots. 

Should the have nots be chastised for voicing their displeasure ? 


jarbroen - I like your idea better  [wink]

Haves and have nots? C'mon, this isn't something as important as issues like healthcare access/cost. It's tools. It seems that there is a lot of criticism and complaining about Festool. Then, when someone misses the chance at a recon tool, which seems to be an item that breeds even more criticism, then people complain about missing the chance at a tool that people seem luke warm about anyway. I think people just like to complain. I admit sometimes it is fun but it can also be tedious.
Randy

Online James Biddle

  • Posts: 98
Re: FestoolRecon.com coming VERY soon (US)
« Reply #350 on: October 17, 2017, 08:03 PM »
I don't think the criticism is unwarranted. 

They've taken away the older used tool model where they described the degree of usage with varied price points to match; everyone had a good idea of the level of condition that they could expect.

They've replaced it with this model in which you can't see it, can't return it and all pay the same price for everyone of those tools regardless of the condition. 

Oh, and they introduced this nice new feature whereby they pop this one sale into your email, don't tell you how many are available, and never confirm they all are actually sold before being pulled from the sale list, leading everyone to think these are flying off the shelf.  What if they are selling a few of these, pulling the others (Kapex and Contouro) to generate demand before the next time list them?

I love most of my Festool tools and I have a CRAP load of them; I'm an avid user.  I don't, however, love this constant bungling by Festool.

And here's my best advice to Festool on how to not get negative reviews, do something positive.

Offline beewerks

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #351 on: October 18, 2017, 09:33 AM »
I purchased a TS75 from the Recon sale and it’s in new condition.  I don’t think it was ever used.  It is a metric version which is maybe why it was in the sale.  I’m happy with my purchase and would do it again.   Plus already owning a lot of guide rails it was awesome for me not having to buy another 75in guide rail with a new  saw.   Thanks Festool for having the sale.  They didn’t have to do The sale at all!!!

I also got my TS75 a day ago and got to play with it last night.  There was some minimal sawdust in the blade area and visible light use on the blade, but everything else was spotless.  The base doesn't look like it ever sat on rail.  Mine was also a metric version which is OK I guess.  Figured I would have to start dipping in the metric pool at some point anyway!

Offline live4ever

  • Posts: 576
Re: FestoolRecon.com coming VERY soon (US)
« Reply #352 on: October 18, 2017, 10:45 AM »
"What you have to do tomorrow, do today.  What you have to do today, do now."  - a wise grandfather who was clearly talking about purchasing Festools

Offline Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #353 on: October 18, 2017, 10:49 AM »
@Cheese

Thanks for the heads-up...just got one. I was refreshing the Festool recon website and it happened to pop up.  [jawdrop]  [thumbs up]

Offline egmiii

  • Posts: 62
Re: FestoolRecon.com coming VERY soon (US)
« Reply #354 on: October 18, 2017, 10:54 AM »
Grabbed a DF700 as well. Hoping it's in mint condition. I've had serious reservations buying a tool sight unseen. This is a first for me. I hope it doesn't become the last.

Offline rtfosmoe

  • Posts: 5
Re: FestoolRecon.com coming VERY soon (US)
« Reply #355 on: October 18, 2017, 09:20 PM »
All,

I have purchased over $6,000 of Recon/Festool Connect items from Festools LLC.  From what I could tell from the items which I received, so only a few were used. Of those which were used, those items still had the plastic on the bases (Such as my 1400 and edge bander). I'm assuming the machines will outlast the warranty   I consider Festools the German version of Levis Strauss or Apple.  They both stand by there product. Their name is imprinted on it! 


Rich

Offline rst

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #356 on: October 19, 2017, 07:23 AM »
While I did not buy anything during this sale...have most everything that I can use...I have bought six or seven items over the years and everyone was pretty much perfect.  Only had two issues, rail that came with my 55 was not straight, Uncle Bob gave me Festool service's # and three days later I had a new rail.  The other was that the 55 need to be adjusted as it was not parallel to my rails but I would have adjusted it anyway so that it matched my 75 and Makita.

Offline BJM9818

  • Posts: 160
Re: FestoolRecon.com coming VERY soon (US)
« Reply #357 on: October 19, 2017, 09:49 AM »
My dumb  $&@ got so excited when I saw the sys lite email and realized it was still available I purchased it within seconds. It never even crossed my mind they would be selling a tool that was replaced a few years ago.  [blink]

Earlier This year I had already purchased two Duo with tripods and a syslite II. $1000 worth of just lights from festool. That was the last recon tool email I will ever click on.

Anybody want to buy a syslite for $100 shipped. This thing sucks compared to the new one.

25% off a unknown used tool doesn't get me excited enough to pull the trigger. I figured a light why not. Caveat Emptor

Offline T. Ernsberger

  • Posts: 836
Re: FestoolRecon.com coming VERY soon (US)
« Reply #358 on: October 21, 2017, 10:22 PM »
Can we use a $50 voucher on a Recon Tool?  @Festool USA @TylerC

Offline bnaboatbuilder

  • Posts: 128
Re: FestoolRecon.com coming VERY soon (US)
« Reply #359 on: October 21, 2017, 11:08 PM »
- John

Offline SRSemenza

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #360 on: October 21, 2017, 11:16 PM »
(Attachment Link)

I posted this to an existing thread on Sunday, but — for fear that it could have been buried deep in an old thread — I'm creating a separate thread.

Festool USA will begin selling reconditioned tools online in a few weeks. You can sign up now at www.festoolrecon.com.

Here's how it will work:
The website will feature one tool at a time. Every time a new tool becomes available, subscribers will receive an email notification. That tool will be available until it's gone. At that point the next tool will become available.

Why aren't we just making everything available at once? There are a few reasons. First off, we think this is a fun, exciting and unusual approach that we hope you enjoy. Also, we're not a retailer, so we want to approach this in a way that's manageable and makes sure that orders are fulfilled quickly and accurately.

A few notes
  • This is for US residents only. (Sorry, Canadian friends.)
  • All tools will come with a one-year warranty.
[li]Vouchers including the PRO 5 voucher cannot be applied to reconditioned tools.[/li]
[li]If you're worried about your friendly neighborhood Festool dealer, don't be. We've involved them in this in a way that most should be very pleased with.[/li]
[/list]

Subscribe now at festoolrecon.com to be alerted when the first tool becomes available!

(Tyler)

Just as a confirmation. And since this topic has many pages now I thought a re-post of the Recon info would be handy.

Seth

Offline Cheese

  • Posts: 3724
Re: FestoolRecon.com coming VERY soon (US)
« Reply #361 on: October 22, 2017, 01:19 AM »
Wow...13 pages later and we’re probably still not even 25% into the recon sale. Who’d have thunk.  [eek]


Offline jobsworth

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #362 on: October 22, 2017, 02:31 PM »
Hey you guys need to buy up that CT so we can see whats next....  [oops]

 [thanks] for your understanding
Loving the Calif sun....

Offline worldburger

  • Posts: 36
Re: FestoolRecon.com coming VERY soon (US)
« Reply #363 on: October 23, 2017, 11:30 AM »
Wow...13 pages later and we’re probably still not even 25% into the recon sale. Who’d have thunk.  [eek]

How do you know we're only 25% through the recon sale?