Author Topic: FestoolRecon.com coming VERY soon (US)  (Read 69250 times)

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Offline worldburger

  • Posts: 37
Re: FestoolRecon.com coming VERY soon (US)
« Reply #360 on: October 23, 2017, 11:30 AM »
Wow...13 pages later and we’re probably still not even 25% into the recon sale. Who’d have thunk.  [eek]

How do you know we're only 25% through the recon sale?

Offline antss

  • Posts: 1453
Re: FestoolRecon.com coming VERY soon (US)
« Reply #361 on: October 23, 2017, 11:53 AM »
Hey you guys need to buy up that CT so we can see whats next....  [oops]

 [thanks] for your understanding

I'm not so sure.  [unsure]

The conturo was up for a loooong time and probably didn't sell out.  Then we had a couple of sanders that probably didn't sell out either.

Offline Steven Owen

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #362 on: October 23, 2017, 04:42 PM »
Sucks to be left out in Canada.  Hopefully you’ll have a site for Canadians in the future.
Festool CT Midi, Festool ETS 125, DF 700 Domino Coming Soon

Offline scary

  • Posts: 27
Re: FestoolRecon.com coming VERY soon (US)
« Reply #363 on: October 23, 2017, 04:57 PM »
Its neither a fun or exciting approach . Its stupid.
You wanna get Festoolians happy and excited? Own up to the Kapex problem,man up and fix it. Make a solution hapoen and show some respect for Festool customers, 90% of whom are ridiculously loyal. Maybe return the favor.
-First negative Festool comment ive ever had ...and my Kapex dosent even have scorch marks on it..yet.

Offline ScoFF

  • Posts: 138
Re: FestoolRecon.com coming VERY soon (US)
« Reply #364 on: October 23, 2017, 06:30 PM »
Sucks to be left out in Canada.  Hopefully you’ll have a site for Canadians in the future.

Just ship it to Montana and drive 10 hours across the border.
CT36E, Domino DF 700EQ, TS75EQ, Kapex, OF1400, MFT/3, ETS 150/5, RO90 FEQ, RO150 FEQ, Floormat (large), Nifty Tape Measure, Wad of MacGyver gum with foil, Jig making jig, Garden hose

Offline DB10

  • Posts: 911
Re: FestoolRecon.com coming VERY soon (US)
« Reply #365 on: October 23, 2017, 06:37 PM »
Sucks to be left out in Canada.  Hopefully you’ll have a site for Canadians in the future.

Just ship it to Montana and drive 10 hours across the border.
10 hour drive plus gas to save a 25% discount minus two years of warranty for the Festool lucky dip. Sounds to good to be true.

Offline antss

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #366 on: October 23, 2017, 07:16 PM »
Don't discount the euphoria that comes with being part of the select few that are lucky or fast enough to actually score one of the tools from this sale.

Offline Cheese

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #367 on: October 24, 2017, 04:49 PM »
Well I've mentioned that the 3 or 4 reconditioned tools I purchased in previous recon sales all appeared to be in like new condition. Well the DF 700 I snagged recently, also appears to be in like new condition.
Other than a small scuff mark on the Systainer and a couple of bent pages in the owners manual, everything looks just like it should. [big grin] [big grin]
« Last Edit: October 24, 2017, 04:51 PM by Cheese »

Offline Svar

  • Posts: 1563
Re: FestoolRecon.com coming VERY soon (US)
« Reply #368 on: October 24, 2017, 05:51 PM »
When I see power cord in a tight knot like your second pic. I cringe.  [scared] I think people who do this to a cord should be kept away 300 ft from power tools by court order.  [mad]

Offline Cheese

  • Posts: 5163
Re: FestoolRecon.com coming VERY soon (US)
« Reply #369 on: October 24, 2017, 06:38 PM »
When I see power cord in a tight knot like your second pic. I cringe.  [scared] I think people who do this to a cord should be kept away 300 ft from power tools by court order.  [mad]

Funny...that’s directly from Festool.

Ya after I took the pictures the first thing I did was to uncoil the cord and just let it breathe. It’s been hanging from the ceiling for 24 hours now and it’s still like a pretzel.  [tongue]

Offline Svar

  • Posts: 1563
Re: FestoolRecon.com coming VERY soon (US)
« Reply #370 on: October 24, 2017, 07:02 PM »
When I see power cord in a tight knot like your second pic. I cringe.  [scared] I think people who do this to a cord should be kept away 300 ft from power tools by court order.  [mad]
Funny...that’s directly from Festool.
Ya after I took the pictures the first thing I did was to uncoil the cord and just let it breathe. It’s been hanging from the ceiling for 24 hours now and it’s still like a pretzel.  [tongue]
I knew you would never torture a cord like this.  [big grin]

Offline Peter Halle

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #371 on: October 24, 2017, 08:13 PM »
So, after users have received their tools we have one (the sander) that was dirty and scratched up, and one cord that wasn't coiled in a manner that some would consider acceptable.

And then we have those whose tools look like new.

And then we have the debates about value (cost versus warranty).

And then there are the comments about how the process is unfolding.

Just summarizing for those who have tuned in late and won't scroll to the top of the thread.

Peter

Offline ScoFF

  • Posts: 138
Re: FestoolRecon.com coming VERY soon (US)
« Reply #372 on: October 24, 2017, 08:56 PM »
I haven't heard back from Festool about my RO150 yet.
CT36E, Domino DF 700EQ, TS75EQ, Kapex, OF1400, MFT/3, ETS 150/5, RO90 FEQ, RO150 FEQ, Floormat (large), Nifty Tape Measure, Wad of MacGyver gum with foil, Jig making jig, Garden hose

Offline Peter Halle

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #373 on: October 24, 2017, 09:19 PM »
I haven't heard back from Festool about my RO150 yet.

Sorry to hear that.  @Festool USA

Just in case there might be an issue with their routine of emails, if you would like to get closure you might want to try calling them.

Peter

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #374 on: October 24, 2017, 09:27 PM »
@ScoFF - Please shoot me a message with the text of your email. At this point that might be the fastest way for me to get this to the right people tomorrow.

Offline antss

  • Posts: 1453
Re: FestoolRecon.com coming VERY soon (US)
« Reply #375 on: October 24, 2017, 10:54 PM »
Cheese , you obviously didn't get a Pro5.  All of mine came wrapped much tighter than that with a wire tie.

Offline Cheese

  • Posts: 5163
Re: FestoolRecon.com coming VERY soon (US)
« Reply #376 on: October 24, 2017, 11:20 PM »
Cheese , you obviously didn't get a Pro5.  All of mine came wrapped much tighter than that with a wire tie.

Actually antss I did pick up a Pro5. I’ve just never noticed the cords before because the first thing I do with a new tool is to unroll the cord and hang it from the ceiling. Let her stretch out a bit, then it’s always easier to add it back into the Systainer.

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #377 on: October 25, 2017, 11:39 AM »
@bnaboatbuilder - I've seen the list for the rest of the week, and it's new stuff and something that sold out really fast during its first go-around. The frequency is based in part on recon availability, which varies from tool to tool.

Offline Michael Kellough

  • Posts: 3611
Re: FestoolRecon.com coming VERY soon (US)
« Reply #378 on: October 25, 2017, 12:32 PM »
Cheese , you obviously didn't get a Pro5.  All of mine came wrapped much tighter than that with a wire tie.

Actually antss I did pick up a Pro5. I’ve just never noticed the cords before because the first thing I do with a new tool is to unroll the cord and hang it from the ceiling. Let her stretch out a bit, then it’s always easier to add it back into the Systainer.

I've got a box full of new zigzaggy cords.
I just use a couple of older 16 gauge cords.
The newer cords have a different composition that doesn't straighten out as well as the old.

Offline Michael Kellough

  • Posts: 3611
Re: FestoolRecon.com coming VERY soon (US)
« Reply #379 on: October 25, 2017, 12:34 PM »
Tyler said,  "something that sold out really fast"

Sounds like a refurbed Domino 700. I missed it twice now.
Can't sit in front of the computer forever and I don't get notifications of Promotions on my phone...

Offline ScoFF

  • Posts: 138
Re: FestoolRecon.com coming VERY soon (US)
« Reply #380 on: October 25, 2017, 01:03 PM »
I'm always afraid when Lebanon shows up on my phone but I got a call from Festool and they're shipping me out some rotex housing parts for me to swap out.  I'm happy with that and they were nice.
Normally I wouldnt complain about scuffs and scratches but I'm happy I mentioned something this time.
CT36E, Domino DF 700EQ, TS75EQ, Kapex, OF1400, MFT/3, ETS 150/5, RO90 FEQ, RO150 FEQ, Floormat (large), Nifty Tape Measure, Wad of MacGyver gum with foil, Jig making jig, Garden hose

Offline Cheese

  • Posts: 5163
Re: FestoolRecon.com coming VERY soon (US)
« Reply #381 on: October 25, 2017, 01:14 PM »
Sounds like a refurbed Domino 700. I missed it twice now.
Can't sit in front of the computer forever and I don't get notifications of Promotions on my phone...

Welcome to the right field bleacher seats Michael...I don't get notifications consistently either. Haven't received them in days. [mad]

I just happened to pass by the computer at the right moment and decided to hit refresh. The DF 700 popped up! Strictly a stroke of luck...nothing more...nothing less. [crying]

Offline DynaGlide

  • Posts: 250
Re: FestoolRecon.com coming VERY soon (US)
« Reply #382 on: October 25, 2017, 01:23 PM »
CT-26 is up.

Offline Cheese

  • Posts: 5163
Re: FestoolRecon.com coming VERY soon (US)
« Reply #383 on: October 25, 2017, 02:24 PM »
I don't need a merry-go-round of the CT-26, Planex and Kapex.

Don't leave out the Conturo [poke] I'm sure that will be back and probably not by popular demand. [tongue]

Offline Svar

  • Posts: 1563
Re: FestoolRecon.com coming VERY soon (US)
« Reply #384 on: October 25, 2017, 02:39 PM »
@TylerC It would help if instead of a stock photo you posted an actual item. Then buyers could at least judge its conditions from overall appearance. For example, router base or saw shoe tells a lot about tool's mileage.

Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #385 on: October 25, 2017, 02:51 PM »
@Svar - Thank you for the suggestion. I understand the uncertainty of buying something and not knowing if it will look brand new or will have some blemishes.

The issue is that they'll all be slightly different. If sell 10 sanders, each will be in a slightly different condition.

Someone earlier had suggested an idea where the photo would change each time one of them sold so that you would see the exact tool that you would buy. That's a really cool idea, but it would complicate the entire process and leave a lot of room for error. (Especially for the tools that sold out in less than 10 minutes.) While it's feasible, this isn't our primary business, so need something that doesn't put too many strains on primary business. That's part of the reason for the one-tool-at-a-time approach.

Online magellan

  • Posts: 187
Re: FestoolRecon.com coming VERY soon (US)
« Reply #386 on: October 25, 2017, 08:33 PM »
Hello all
You know I’ve been reading this thread from the start and have been trying to possibly buy a tool or two but can’t seem to get an email regularly.  I got one on Monday I believe.  The only way I know a tool was offered is when I see it posted as being sold out.   

Thanks Tyler for trying to fix it a few weeks ago but to no avail it’s sporadic at best.  Finally I went on the Recon site today and seen a CT 26 was still offered.  This evening I see there was a Systainer offered.  It’s not going to make a difference in my life if I don’t get to buy one of the items I might be considering but I’d like to get an opportunity. 

Maybe I’m just curious about what is up for sale.  I just find it odd how the distribution email list works why some get every email an others get some or none.  It seems like when a NEW Tool or product is offered I get  those emails. 


Offline SouthRider

  • Posts: 148
Re: FestoolRecon.com coming VERY soon (US)
« Reply #387 on: October 25, 2017, 09:06 PM »
I went from all emails to only one per day. Then I set up a second account using another email address and got every email to both accounts for the last week or so.

The last 2 days I have only received emails to the "new" account.

Go figure.............
"We, the willing, led by the unknowing, are doing the impossible, for the ungrateful. We have done so much, for so long, with so little, that we are now qualified to do almost anything, with nothing at all."

Offline James Biddle

  • Posts: 147
Re: FestoolRecon.com coming VERY soon (US)
« Reply #388 on: October 25, 2017, 09:11 PM »
@Svar - Thank you for the suggestion. I understand the uncertainty of buying something and not knowing if it will look brand new or will have some blemishes.

The issue is that they'll all be slightly different. If sell 10 sanders, each will be in a slightly different condition.

Someone earlier had suggested an idea where the photo would change each time one of them sold so that you would see the exact tool that you would buy. That's a really cool idea, but it would complicate the entire process and leave a lot of room for error. (Especially for the tools that sold out in less than 10 minutes.) While it's feasible, this isn't our primary business, so need something that doesn't put too many strains on primary business. That's part of the reason for the one-tool-at-a-time approach.

Tyler,
You're point that each will be slightly different is exactly the reason to sell them individually.  Does it really matter if 6 tools sell out in 10 minutes or 10 hours?  How would slowing down the rate of sales of used tools detract from Festool's primary responsibility of selling new tools?  What is the purpose of making it go quickly?  Don't answer.

Doesn't your statement of 'one-tool-at-a-time' approach seem at all in odds against the 'blast them out in a group' approach you've taken? Yes, you can argue that all of the same model tools are sold in a group to make it more efficient, but how do you reconcile that with the fact that you've had multiple listings of the same tools within weeks?  Do you really expect everyone to believe that after the initial sale of Kapex,as an example, that you've suddenly gotten so many more available Kapex saws since the first sale, that you've needed a second sale before most of your other offerings have come up even once? Does this seem at all to fly in the face of Festool's implied lack of response that their is no higher rate of failure?


Offline TylerC

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Re: FestoolRecon.com coming VERY soon (US)
« Reply #389 on: October 25, 2017, 10:23 PM »
@James Biddle - We normally don't get into these sort of public discussions about our sales and marketing tactics, but I'm curious about how you envision that it would work to sell one item at a time? Maybe I'm misunderstanding your idea, but how would that work from a customer perspective?

"Yes, you can argue that all of the same model tools are sold in a group to make it more efficient, but how do you reconcile that with the fact that you've had multiple listings of the same tools within weeks?"

I really don't see the issue here. We have a limit on the number of units that will become available each day. We don't sell more than that, because we want to make sure that we can properly fulfill those days orders without detracting from our primary business. If the number of recon tools available for a specific product is greater than the daily limit, we won't fully sell out of that tool. We've initially set the daily limit fairly low to make sure that things get launched and fulfilled properly. It will increase over time.