Author Topic: FestoolRecon.com coming VERY soon (US)  (Read 69428 times)

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Offline w802h

  • Posts: 220
Re: FestoolRecon.com coming VERY soon (US)
« Reply #390 on: October 25, 2017, 10:28 PM »
I think it's set-up great!  The unpredictability adds excitement and the roll-out of one or two items a day prolongs the fun!

Offline James Biddle

  • Posts: 147
Re: FestoolRecon.com coming VERY soon (US)
« Reply #391 on: October 25, 2017, 11:59 PM »
@James Biddle - We normally don't get into these sort of public discussions about our sales and marketing tactics, but I'm curious about how you envision that it would work to sell one item at a time? Maybe I'm misunderstanding your idea, but how would that work from a customer perspective?

"Yes, you can argue that all of the same model tools are sold in a group to make it more efficient, but how do you reconcile that with the fact that you've had multiple listings of the same tools within weeks?"

I really don't see the issue here. We have a limit on the number of units that will become available each day. We don't sell more than that, because we want to make sure that we can properly fulfill those days orders without detracting from our primary business. If the number of recon tools available for a specific product is greater than the daily limit, we won't fully sell out of that tool. We've initially set the daily limit fairly low to make sure that things get launched and fulfilled properly. It will increase over time.

Tyler, great question!

Let's set up a page of all of the particular tools you have of a particular model you want to sell that day/week (doesn't matter) along with the previous tools that haven't sold.  The only difference is you give each tool a particular number, so one tool can be differentiated with another. Easier to explain by example. 

You set up the site to email to the subscribers every time a new tool is introduced, like today.  The thing is, they not only see the new tools, individually, but they also see any remaining tools, at an additional discount.

You have 4 RO90's for sale.  The repair/refurbishment team, does their work and a pic or two of each is taken after the work is done.  The sanders get put on a shelf with an individual number and pics the repair team takes.  You post all of the available RO90's, by individual number, with their price and their pics.

Now, the transaction is transparent. People buy the best 2 of the 4 RO90's immediately after seeing the pics.  These are the people looking for the pristine tools. Then the 2 other RO90's can be carried forward to the next tool model sales or additional discounts can be offered at whatever time period the company decides. It doesn't matter if they sell right away, because you can periodically discount them until they do.  It creates the separation between those that want a newer tool at a slight discount, and those that love to skim the best deals off the bottom.  As you gradually lower the price, different consumers will become interested, knowing that their are fewer and fewer tools heading to the bottom of your desired price, further enticing the low cost buyers to move.

The model is Festool's and is internal.  Also, warranties can now be adjusted per tool rather then by rote.  It gives Festool a lot of flexibility to adjust the price and warranty dynamically according to your internal decisions.

Everyone that buys has a success story,  "I bought this prefect tool for X% under new","I bought this tools way below new price just before someone else got it", "I bought this tool at rock bottom and everyone else paid too much".

You will still have complaints form individuals, but will have so much more support.

Anyway that's my idea,
James

Offline T. Ernsberger

  • Posts: 863
Re: FestoolRecon.com coming VERY soon (US)
« Reply #392 on: October 26, 2017, 08:24 AM »
Only one person received a tool that wasn’t in good to new condition and Festool took care of the problem.  Recon sales have changed over the years,  some things good, others bad. The last one you had to call a dealer when the tools hit the website and the dealers placed the orders,  there were no pictures added but the tool discount was 10-40% off.  There’s been a lot of hate with the Recon sale.  I’m happy with the tool I purchased and so are others.  Festool doesn’t have to offer a recon sale at all.  If your not happy with the process or the tools just buy them new at retail price.  We need to turn FoG into a positive place not a Festool Witch Hunt!!! 

Offline egmiii

  • Posts: 115
Re: FestoolRecon.com coming VERY soon (US)
« Reply #393 on: October 26, 2017, 08:47 AM »
Picked up a DF700 last week and was hoping it would be in mint condition. Showed up a few days ago in mint condition. I'm satisfied enough to buy again. Thanks Festool.

Offline SouthRider

  • Posts: 149
Re: FestoolRecon.com coming VERY soon (US)
« Reply #394 on: October 26, 2017, 09:15 AM »
I love James idea - on the surface. It does sound like it could be a lot more work for Festool though. An idea like this seems to be in-between the current offering and the auction approach some have suggested. A listing for each tool would also take more computer programming, but would allow stale items to stay available even as others are introduced. An "original list date" could also allow buyers to anticipate further price reductions for the stale items, as well as allowing Festool to adjust the terms for each item.

The approach taken this year has had it's flaws, but it has made the tools available to more people than before. I have bought two items, and was never able to participate in a recon sale before now. Been frustrated about parts of the process, but overall it's a better one.

Tyler - just think I need to state publicly that you have done a tremendous job of navigating and handling all of the "input" from myself and all the other users regarding this sale. We do appreciate you and all the others involved who are trying to do something new.
"We, the willing, led by the unknowing, are doing the impossible, for the ungrateful. We have done so much, for so long, with so little, that we are now qualified to do almost anything, with nothing at all."

Offline ScoFF

  • Posts: 138
Re: FestoolRecon.com coming VERY soon (US)
« Reply #395 on: October 26, 2017, 10:59 AM »
How about a page the way it was before, a list of tools and their % discounts based on condition.
The old system didn't have quantities, just something that said "very low quantity".

The only difference is we don't have to go through a dealer to buy them.
No individual pictures, no exact quantities, this seems pretty reasonable to me.

CT36E, Domino DF 700EQ, TS75EQ, Kapex, OF1400, MFT/3, ETS 150/5, RO90 FEQ, RO150 FEQ, Floormat (large), Nifty Tape Measure, Wad of MacGyver gum with foil, Jig making jig, Garden hose

Offline Michael Kellough

  • Posts: 3615
Re: FestoolRecon.com coming VERY soon (US)
« Reply #396 on: October 26, 2017, 01:40 PM »
I too liked the way the prior recon sales included a general condition description with proportional discount.

Like new 10% off.
Slightly used 20% off.
Used 30% off.

I bought a few tools at 30% off and was more than happy with the condition (way better than the RO 150 ScoFF received).

Offline James Biddle

  • Posts: 147
Re: FestoolRecon.com coming VERY soon (US)
« Reply #397 on: October 26, 2017, 09:22 PM »
I love James idea - on the surface. It does sound like it could be a lot more work for Festool though. An idea like this seems to be in-between the current offering and the auction approach some have suggested. A listing for each tool would also take more computer programming, but would allow stale items to stay available even as others are introduced. An "original list date" could also allow buyers to anticipate further price reductions for the stale items, as well as allowing Festool to adjust the terms for each item.

The approach taken this year has had it's flaws, but it has made the tools available to more people than before. I have bought two items, and was never able to participate in a recon sale before now. Been frustrated about parts of the process, but overall it's a better one.

Tyler - just think I need to state publicly that you have done a tremendous job of navigating and handling all of the "input" from myself and all the other users regarding this sale. We do appreciate you and all the others involved who are trying to do something new.

+1 on the job Tyler’s doing.  He does a great job, as do all the moderators, at staying above the fray.

Offline Cheese

  • Posts: 5175
Re: FestoolRecon.com coming VERY soon (US)
« Reply #398 on: October 27, 2017, 10:34 AM »
I too liked the way the prior recon sales included a general condition description with proportional discount.

I bought a few tools at 30% off and was more than happy with the condition (way better than the RO 150 ScoFF received).

Ya, the old method was fine with me too...just choose the tools, contact your dealer and wait for the return call to find out what you scored.   

It was over within 2-4 hours...finished...back to work.

I purchased a LS 130 and a MIDI vac at 40% off and they also looked to be in as-new condition.  [cool]

Offline Cheese

  • Posts: 5175
Re: FestoolRecon.com coming VERY soon (US)
« Reply #399 on: October 27, 2017, 10:47 AM »
Don't leave out the Conturo [poke] I'm sure that will be back and probably not by popular demand. [tongue]

Hmmmm...back so soon?   Friday 10/27 9:45 am

Offline TylerC

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 1054
Re: FestoolRecon.com coming VERY soon (US)
« Reply #400 on: October 27, 2017, 10:52 AM »
We're now over 400 replies, and many of them are from the same handful of us. This is a good time to turn the page on this topic.

I'm not going to lock it, because the recon sale is ongoing. However, let's shift and mostly limit replies to the following:

  • Feedback from new people. (Not necessarily new to the FOG, but new to the thread.)
  • Questions that haven't been answered yet
  • Updates, questions, etc. about tools as they become available on festoolrecon.com
  • Customer service/support

I appreciate everyone's feedback on this thread. I'll be monitoring it less actively, so please tag me if you need something. Thanks.

Offline ChrisK1970

  • Posts: 578
  • Wicked Awesome
Re: FestoolRecon.com coming VERY soon (US)
« Reply #401 on: October 27, 2017, 03:54 PM »
I got the OF2200 and had a question concern from customer service. As always great service. Can’t wait to get my new beast in the shop.
Dark Helmet.....Remember! Evil will always triumph over good. Because good is dumb!

Offline TylerC

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 1054
Re: FestoolRecon.com coming VERY soon (US)
« Reply #402 on: October 27, 2017, 06:22 PM »
@bnaboatbuilder - When I wrote that, it was based on my recollection of the list that I'd seen with what I'd remembered has already been posted. I'm not sure off-hand if my memory was off or if the list changed after I saw it. I'll double-check if I have a chance this weekend. I haven't seen anything about next week yet.

Offline ScoFF

  • Posts: 138
Re: FestoolRecon.com coming VERY soon (US)
« Reply #403 on: November 01, 2017, 08:15 PM »
I got my replacement rotex 150 housings. Too bad about the model stickers on each side now blank though.
270920-0
CT36E, Domino DF 700EQ, TS75EQ, Kapex, OF1400, MFT/3, ETS 150/5, RO90 FEQ, RO150 FEQ, Floormat (large), Nifty Tape Measure, Wad of MacGyver gum with foil, Jig making jig, Garden hose

Offline ben_r_

  • Posts: 1141
Re: FestoolRecon.com coming VERY soon (US)
« Reply #404 on: November 01, 2017, 08:36 PM »
I got my replacement rotex 150 housings. Too bad about the model stickers on each side now blank though.
(Attachment Link)
Why did you need to replace them?
If at first you don't succeed, redefine success!

Offline Cheese

  • Posts: 5175
Re: FestoolRecon.com coming VERY soon (US)
« Reply #405 on: November 01, 2017, 09:32 PM »
Why did you need to replace them?

Because the tool he purchased looked like it had been dragged behind a truck for at least a mile.

Offline cpw

  • Posts: 85
Re: FestoolRecon.com coming VERY soon (US)
« Reply #406 on: November 01, 2017, 10:10 PM »
I got the OF2200 and had a question concern from customer service. As always great service. Can’t wait to get my new beast in the shop.
I also got the OF2200; it seems to be in like new condition.  I was a bit surprised to see that it was metric instead of imperial; though I know that at least for some this is an advantage compared to the normally available imperial model.

Offline RobBob

  • Posts: 1329
Re: FestoolRecon.com coming VERY soon (US)
« Reply #407 on: November 01, 2017, 11:08 PM »
I got the OF2200 and had a question concern from customer service. As always great service. Can’t wait to get my new beast in the shop.
I also got the OF2200; it seems to be in like new condition.  I was a bit surprised to see that it was metric instead of imperial; though I know that at least for some this is an advantage compared to the normally available imperial model.

Me three...I got the 2200 router and it looks new.  The only thing I have found so far is that the handle on the systainer is broken making it unusable.  However, Festool is going to send a new handle.  Can't wait to give it a spin.  (Pun intended)

Offline ScoFF

  • Posts: 138
Re: FestoolRecon.com coming VERY soon (US)
« Reply #408 on: November 02, 2017, 08:06 AM »
I'm surprised Festool still hasn't put an led light on the routers.
CT36E, Domino DF 700EQ, TS75EQ, Kapex, OF1400, MFT/3, ETS 150/5, RO90 FEQ, RO150 FEQ, Floormat (large), Nifty Tape Measure, Wad of MacGyver gum with foil, Jig making jig, Garden hose

Offline RobBob

  • Posts: 1329
Re: FestoolRecon.com coming VERY soon (US)
« Reply #409 on: November 02, 2017, 08:22 AM »
I got my replacement rotex 150 housings. Too bad about the model stickers on each side now blank though.
(Attachment Link)

Maybe a heat gun or hair dryer would allow you to peel the old one off and move it to the new housing?  You may have to add some new glue.

Offline T. Ernsberger

  • Posts: 863
Re: FestoolRecon.com coming VERY soon (US)
« Reply #410 on: November 02, 2017, 12:23 PM »
No email, but the MFK700 is up.  I noticed an hour ago.  Maybe Festool is going with a new approach?

Offline T. Ernsberger

  • Posts: 863
Re: FestoolRecon.com coming VERY soon (US)
« Reply #411 on: November 02, 2017, 01:13 PM »
@bnaboatbuilder nope the one yesterday closed out.  This was a new posting. The one yesterday was gone 14 mins after it was posted.

Offline Aclaw

  • Posts: 78
Re: FestoolRecon.com coming VERY soon (US)
« Reply #412 on: November 02, 2017, 01:48 PM »
vac-sys is up now

Offline Gerald_D

  • Posts: 312
Re: FestoolRecon.com coming VERY soon (US)
« Reply #413 on: November 02, 2017, 01:51 PM »
vac-sys is up now

SE-1 version for sale- I was hoping for SE-2 version so I can add to my existing setup.

Gerald
Gerald
I have Festools- Big and Small and a few other tools

Offline Gerald_D

  • Posts: 312
Re: FestoolRecon.com coming VERY soon (US)
« Reply #414 on: November 02, 2017, 02:00 PM »
vac-sys is up now

SE-1 version for sale- I was hoping for SE-2 version so I can add to my existing setup.

Gerald

Well, the pump is on the clock now- could the SE-2 be next?  Could I be that lucky?

Gerald
I have Festools- Big and Small and a few other tools

Offline Cheese

  • Posts: 5175
Re: FestoolRecon.com coming VERY soon (US)
« Reply #415 on: November 02, 2017, 03:23 PM »
Well, the pump is on the clock now- could the SE-2 be next?  Could I be that lucky?

Could WE  be that lucky? [big grin]

Offline RobBob

  • Posts: 1329
Re: FestoolRecon.com coming VERY soon (US)
« Reply #416 on: November 02, 2017, 03:45 PM »
I did not get the email for the ofk700 or the vac sys.  Weird that some of us get some of the emails but not all.
« Last Edit: November 02, 2017, 03:49 PM by RobBob »

Offline Cheese

  • Posts: 5175
Re: FestoolRecon.com coming VERY soon (US)
« Reply #417 on: November 02, 2017, 03:55 PM »
I did not get the email for the ofk700 or the vac sys.  Weird that some of us get some of the emails but not all.

I didn’t get an email on either one 👎, I just walk by the computer and refresh the festoolrecon web site every 1 1/2 to 2 hours...pita.

Offline J0hn

  • Posts: 116
Re: FestoolRecon.com coming VERY soon (US)
« Reply #418 on: November 02, 2017, 04:08 PM »

I didn’t get an email on either one 👎, I just walk by the computer and refresh the festoolrecon web site every 1 1/2 to 2 hours...pita.

There are 'extensions' for your web browser that will check a web page and see if it has changed within a set amount of time and notifies you.  Here are two examples

Firefox
https://addons.mozilla.org/en-US/firefox/addon/check4change/

Chrome
https://chrome.google.com/webstore/detail/distill-web-monitor/inlikjemeeknofckkjolnjbpehgadgge

Offline Cheese

  • Posts: 5175
Re: FestoolRecon.com coming VERY soon (US)
« Reply #419 on: November 02, 2017, 06:23 PM »
There are 'extensions' for your web browser that will check a web page and see if it has changed within a set amount of time and notifies you.


Hey thanks 🙏 is there something available for OSX and iOS?