Bob, wonderful post and thanks for sharing. It's always great to have the opportunity to work with kind, honest and knowledgeable customers, especially during extenuating circumstances. It's a pleasure and a breath of fresh air. I've found, as I'm sure you have, the vast majority of Festool customers and loyalists encompass these qualities.
Yep, what you say is quite true about Festool customers, (the only customers I have). That's been my experience with them and am glad to share that customer reply here on the FOG.