Author Topic: Lee Valley Tools - Great Customer Service  (Read 1492 times)

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Offline Peter Halle

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Lee Valley Tools - Great Customer Service
« on: February 05, 2018, 07:34 PM »
I admit that I don't buy much stuff from Lee Valley but every time I have it has been a great experience.

Today my brother called me to ask for my help.  I had given his friend a gift card two years ago and she was finally ready to order something. (obviously she isn't a woodworker  [big grin])  Somehow the email gift card was now missing.

Most retailers have a policy that says if lost too bad.

A phone call and a great conversation with Sue and all is well.  Sue, by the way knows what FOG means and loves her CXS.  She claims that if it came in a softer container she would put it under her pillow.

@Rob Lee , I thought you and everyone should know about a great experience.

Peter

Offline Rob Lee

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Re: Lee Valley Tools - Great Customer Service
« Reply #1 on: February 05, 2018, 08:11 PM »
Peter -

Thanks for the kind comments - I'll ensure they get back to the service team, and Sue in particular.

I agree about the CXS too.... I have two myself, and have gifted two more to relatives. Mine aren't going under the pillow though...

Cheers -

Rob


Offline Dick Mahany

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Re: Lee Valley Tools - Great Customer Service
« Reply #2 on: February 06, 2018, 09:16 AM »
Lee Valley is one of my favorite and reliable suppliers and has been for many years.  My wife is disappointed to learn that they now sell Festool and have a distribution center so close to us for quick delivery.8)

It's service like the OP posted about that gives them such an edge.

Online Cheese

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Re: Lee Valley Tools - Great Customer Service
« Reply #3 on: February 06, 2018, 09:28 AM »
Sue, by the way knows what FOG means and loves her CXS.  She claims that if it came in a softer container she would put it under her pillow.

Funny... [thumbs up]

Offline Michael Kellough

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Re: Lee Valley Tools - Great Customer Service
« Reply #4 on: February 06, 2018, 10:18 AM »
Of the places I buy stuff from Lee Valley is number one.
Apple is number two, closely followed bu Amazon.
LV wins because of their more generous return policy.

McMaster-Carr belongs in this group too. Hard to say where but LV stays at the top.
« Last Edit: February 06, 2018, 11:29 AM by Michael Kellough »

Offline Snoring Bear

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Re: Lee Valley Tools - Great Customer Service
« Reply #5 on: February 07, 2018, 11:20 PM »
Ditto, great customer focus. 
"Hobbyist - a person with indisputable reasoning for the purchase of that new tool!"

Offline Jim_in_PA

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Re: Lee Valley Tools - Great Customer Service
« Reply #6 on: February 12, 2018, 10:33 AM »
Lee Valley is one of those companies that has great ethics, outstanding service and innovative, quality products. 'Glad you had a great experience!
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Offline Mario Turcot

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Re: Lee Valley Tools - Great Customer Service
« Reply #7 on: February 12, 2018, 10:38 AM »
IMHO Lee Valley is the BEST, the only down side is that the store is at 5 minutes from work  [eek]
Mario

Offline ChuckM

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Re: Lee Valley Tools - Great Customer Service
« Reply #8 on: February 12, 2018, 12:28 PM »
Your downside would have been my upside...I could be 50 mins. away from my local LV store in bad winter driving conditions.