Author Topic: Moving to a Kentucky warehouse.  (Read 3863 times)

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Offline Bob Marino

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Moving to a Kentucky warehouse.
« on: August 06, 2017, 05:13 PM »
 
 Hey Guys,
 
 I'm going to be moving from my current warehouse in Cincinnati Ohio about 20 miles down the pike to Hebron, Kentucky next week. Lot's to do - inventorying, disassembling, packing, shipping, reassembling, besides the whole backend system update and keeping glitches to an absolute minimum. Inevitably, this will result in a week long interruption of shipping - and I will be at the phone for any questions, advice and concerns regarding all things Festool. All orders entered before Tuesday, August 8,  6am EST will be shipped that day. Orders placed after that time will be entered into the que, but will not ship until Wednesday August 16th - earlier if possible.

 While my current warehouse been exemplary with fulfillment, they are more suited to larger businesses, and the market demand for my space is so competitive (read high priced) that I needed to find a fulfillment center more suited to a smaller sized business like mine.

 As mentioned, while the actual move is prepared, readied and completed, orders placed after next Tuesday, will not ship until Wednesday, August 16th.
 
 Thanks for your patience!
 
 Bob
 
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Offline bkharman

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Re: Moving to a Kentucky warehouse.
« Reply #1 on: August 06, 2017, 08:24 PM »
So Bob, since you are moving across the river, will my Orders coming from Ohio not have sales tax soon?  You are still my most geographic dealer (even though you won't let me come get my stuff!!)

Good luck on the move. I was just in Hebron on my way to Burlington this weekend. Plus you are VERY close to the airport!

Cheers. Bryan.


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People, I just want to say, you know, can we all get along? Can we get along?

Offline gunnyr

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Re: Moving to a Kentucky warehouse.
« Reply #2 on: August 06, 2017, 10:42 PM »
From the looks of things they can't build warehouses fast enough in Hebron!  I've watched several huge facilities go up this year with more underway. Welcome to the Bluegrass Bob!
Semper Fi,
Jeff

PRO 5 LTD|TS 55 REQ|CXS|RO 90|CT 26|OF 1400|LR 32|DF 500|MFT/3|ETS 150/3|MFS 400/700|MFK 700|HKC 55|PSB 420|PDC 18
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Offline Tinker

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Re: Moving to a Kentucky warehouse.
« Reply #3 on: August 07, 2017, 03:27 AM »
As always, @Bob Marino, you are a class act.
Tinker
Wayne H. Tinker

Offline Bob Marino

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Re: Moving to a Kentucky warehouse.
« Reply #4 on: August 07, 2017, 08:02 AM »
So Bob, since you are moving across the river, will my Orders coming from Ohio not have sales tax soon?  You are still my most geographic dealer (even though you won't let me come get my stuff!!)

Good luck on the move. I was just in Hebron on my way to Burlington this weekend. Plus you are VERY close to the airport!

Cheers. Bryan.


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 That would be correct regarding sales tax. Yeah, most fulfillment centers/warehouses - including Festool, simply don't permit retail pickups.
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Offline Bob Marino

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Re: Moving to a Kentucky warehouse.
« Reply #5 on: August 07, 2017, 08:03 AM »
From the looks of things they can't build warehouses fast enough in Hebron!  I've watched several huge facilities go up this year with more underway. Welcome to the Bluegrass Bob!

 Good to know and thanks, Jeff.
Festool  Dealer since 2002; user well before that!
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Offline Bob Marino

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Re: Moving to a Kentucky warehouse.
« Reply #6 on: August 07, 2017, 08:05 AM »
As always, @Bob Marino, you are a class act.
Tinker

Hey Wayne,

Don't know what I did to get that compliment here, but I'll take it and say "thanks!" ;)
Festool  Dealer since 2002; user well before that!
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Offline blaszcsj

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Re: Moving to a Kentucky warehouse.
« Reply #7 on: August 07, 2017, 10:36 PM »
Now I will get hit with sales tax. @Bob Marino @bkharman will I at least get instant delivery? I work in Hebron. I am assuming you are moving near the Amazon warehouse area?
OF1010 EQ Router | MFT/3 | DF500Q | Carvex 420 | ETS EC 150/3 | CT 36 Auto Clean | TS55 | LR32 | OF1400 EQ Router | ZOBO Metric Set | CXS Li 2.6 - 90 Limited Edition | Universal Cleaning Set | HKC55 | Centrotec CE-SORT |

Offline Bob Marino

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Re: Moving to a Kentucky warehouse.
« Reply #8 on: August 08, 2017, 07:18 AM »
Now I will get hit with sales tax. @Bob Marino @bkharman will I at least get instant delivery? I work in Hebron. I am assuming you are moving near the Amazon warehouse area?

 Well, can't help the sales tax thing. "Instant" delivery? Next day is as fast as we can get it to you. Not sure about where the Amazon warehouse area is though.
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Offline Bob D.

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Re: Moving to a Kentucky warehouse.
« Reply #9 on: August 08, 2017, 08:28 AM »
Maybe you could get a drone capable of handling a Sys3 and has a 25 miles delivery radius. :)

Don't laugh, it's not as far off as you might think.
-----
It's a table saw, do you know where your fingers are?

Offline Bob Marino

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Re: Moving to a Kentucky warehouse.
« Reply #10 on: August 08, 2017, 08:30 AM »
Maybe you could get a drone capable of handling a Sys3 and has a 25 miles delivery radius. :)

Don't laugh, it's not as far off as you might think.

 Not laughing at all, Amazon is working on drones I believe.
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Offline Bob D.

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Re: Moving to a Kentucky warehouse.
« Reply #12 on: August 08, 2017, 09:56 AM »
Yes, I knew about Amazon and had heard others were working on it.

It will be interesting to see when fulfillment centers start to implement this.

Amazons' locker system is cool too. You can have something delivered to a locker
in a mall or other location and then grab it when it's convenient for you. The catch
is you only get three days to grab your stuff and after that it goes back.
-----
It's a table saw, do you know where your fingers are?

Offline blaszcsj

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Re: Moving to a Kentucky warehouse.
« Reply #13 on: August 08, 2017, 12:29 PM »
@Bob Marino haha no problem. My light hearted sarcasm did not come off well in the last response. I actually didn't know you ship out of the Cincinnati area. Either way I think I will use you guys more often because of turn around.

Now I will get hit with sales tax. @Bob Marino @bkharman will I at least get instant delivery? I work in Hebron. I am assuming you are moving near the Amazon warehouse area?

 Well, can't help the sales tax thing. "Instant" delivery? Next day is as fast as we can get it to you. Not sure about where the Amazon warehouse area is though.
OF1010 EQ Router | MFT/3 | DF500Q | Carvex 420 | ETS EC 150/3 | CT 36 Auto Clean | TS55 | LR32 | OF1400 EQ Router | ZOBO Metric Set | CXS Li 2.6 - 90 Limited Edition | Universal Cleaning Set | HKC55 | Centrotec CE-SORT |

Offline Peter Halle

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Re: Moving to a Kentucky warehouse.
« Reply #14 on: August 08, 2017, 01:20 PM »
Bob,  I think that it is great customer service to give notice of the change.  Wishing you well in the transition.  You have always had the best product protection in the business and I hope yur new vendor will continue to excell,

All the best.

Peter
Disclaimer:  I have been involved with the development of some TSO Products.  I have offered thoughts and ideas freely.  I am not paid but I may receive products during the development process or afterwards.

Offline Bob D.

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Re: Moving to a Kentucky warehouse.
« Reply #15 on: August 08, 2017, 02:25 PM »
You are right Peter, letting people know up front is way better
than finding out after placing an order that delivery will be delayed.

Kudos to Bob for notifying everyone. No doubt there/was some notification
on his website too. I haven't visited recently to know first hand but I would
expect that there.
-----
It's a table saw, do you know where your fingers are?

Offline Bob Marino

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Re: Moving to a Kentucky warehouse.
« Reply #16 on: August 08, 2017, 03:29 PM »
@Bob Marino haha no problem. My light hearted sarcasm did not come off well in the last response. I actually didn't know you ship out of the Cincinnati area. Either way I think I will use you guys more often because of turn around.

 Thanks!

 
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Offline Bob Marino

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Re: Moving to a Kentucky warehouse.
« Reply #17 on: August 08, 2017, 03:36 PM »
Pete and Bob D,

 Thank you for the kind words! The over-boxing is something I have stressed with the new warehouse; that of course will continue. Well, I think any dealer would be errant if they did not let customers know of the change and resulting delays. I'm thankful that I have a good customer base and despite the interim change with the delays - and trying to keep the inevitable glitches to an absolute minimum, we should be fine.
« Last Edit: August 09, 2017, 04:38 AM by Bob Marino »
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Offline Bob Marino

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Re: Moving to a Kentucky warehouse.
« Reply #18 on: August 15, 2017, 04:18 PM »
Phew-lots of skews! We are getting there. Almost done. Looks good for FedEx coming your way starting Thursday.
Thanks for your patience.
Oops sorry for that lopsided pic.
« Last Edit: August 15, 2017, 04:21 PM by Bob Marino »
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Offline copcarcollector

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Re: Moving to a Kentucky warehouse.
« Reply #19 on: August 15, 2017, 04:44 PM »
I am a sucker for warehouse inventory photos! Best of luck in the new place Bob---




Offline overanalyze

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Re: Moving to a Kentucky warehouse.
« Reply #20 on: August 15, 2017, 10:21 PM »
So Bob, since you are moving across the river, will my Orders coming from Ohio not have sales tax soon?  You are still my most geographic dealer (even though you won't let me come get my stuff!!)

Good luck on the move. I was just in Hebron on my way to Burlington this weekend. Plus you are VERY close to the airport!

Cheers. Bryan.


Sent from my iPhone using Tapatalk

 That would be correct regarding sales tax. Yeah, most fulfillment centers/warehouses - including Festool, simply don't permit retail pickups.
Sweet! Makes me happy too! Bob has always been  great for service. Hope the move goes well.

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Offline Bob D.

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Re: Moving to a Kentucky warehouse.
« Reply #21 on: August 16, 2017, 05:15 AM »
I am a sucker for warehouse inventory photos! Best of luck in the new place Bob---

(Attachment Link)

I'll take one of each and two of everything else.  [jawdrop]

When I win the Powerball jackpot maybe, until then I'll have
to make do with what I have.
-----
It's a table saw, do you know where your fingers are?

Offline Bob Marino

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Re: Moving to a Kentucky warehouse.
« Reply #22 on: August 16, 2017, 08:53 AM »
Thanks again guys. Yes, hoping to keep glitches to the absolute minimum. And the next time I visit the warehouse hoping to see more of Kentucky.
Festool  Dealer since 2002; user well before that!
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Offline Gerald_D

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Re: Moving to a Kentucky warehouse.
« Reply #23 on: August 16, 2017, 10:31 AM »
Bob,
Looks great! Looks like you have a problem with too much inventory- maybe we should all help you out by ordering something?   [wink]

If you ever need a fulfillment warehouse in South Dakota, my company has some extra room- that would cut down on my shipping time too!  My team uses lots of bubble wrap so we got that covered.

Regards,
Gerald
Gerald
I have Festools- Big and Small and a few other tools

Offline blaszcsj

  • Posts: 281
Re: Moving to a Kentucky warehouse.
« Reply #24 on: August 16, 2017, 12:00 PM »
Thanks again guys. Yes, hoping to keep glitches to the absolute minimum. And the next time I visit the warehouse hoping to see more of Kentucky.

Let me know and I can take you around!
OF1010 EQ Router | MFT/3 | DF500Q | Carvex 420 | ETS EC 150/3 | CT 36 Auto Clean | TS55 | LR32 | OF1400 EQ Router | ZOBO Metric Set | CXS Li 2.6 - 90 Limited Edition | Universal Cleaning Set | HKC55 | Centrotec CE-SORT |

Offline TSO Products

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Re: Moving to a Kentucky warehouse.
« Reply #25 on: August 16, 2017, 01:52 PM »
@BobMarino - that smile on your face in the warehouse picture says it all: "Mission accomplished!"
It's not just moving of the physical inventory - we all know systems integration has a way of being the most challenging part sometimes.

Congratulations!
Hans and Eric
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Home of the GRS-16 and GRS-16 PE Guide Rail Squares -  the MTR-18 Triangle and Work Holding solutions

Offline Bob Marino

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Re: Moving to a Kentucky warehouse.
« Reply #26 on: August 25, 2017, 03:15 PM »
  Well, we certainly had more than the expected amount of glitches - and I apologize for those waiting longer than expected for their orders and/or lack of shipping emails with tracking. We are are working on these fixes and other smaller issues. So, to better expedite orders (because some skews are still quirky) effective 4pm today, orders placed after that time will be sent to Festool for drop shipment. The good news is that Festool is a pretty fast and efficient shipper and has just about everything in stock. This alleviates pressure on the warehouse while updating/correcting skews. Also, since the items will be dropped shipped, some non-Festool items like Qwas products, HOSEADAPTER and KAPEXHOSE won't be available for ordering. We hope to be back to regular warehouse shipping by Wednesday.
 
 
Festool  Dealer since 2002; user well before that!
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