Author Topic: One for the Aussies...  (Read 204572 times)

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Offline TylerC

  • Festool USA Employee
    FOG Administrator
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  • Posts: 798
Re: One for the Aussies...
« Reply #930 on: April 02, 2017, 09:33 PM »
Why does one get multiple customer satisfaction surveys when multiple items are purchased within one transaction? I gave my dealer 9/10 by the way. 😀😀


Does this happen elsewhere in other Festool markets?  @TylerC  @Phil Beckley I suspect it might because the emails have Festool Aus as CC, implying the sender is Festool HQ.


This isn't something happening in NA. I can't really speak to what goes on in Australia.

Offline Untidy Shop

  • Posts: 2485
Re: One for the Aussies...
« Reply #931 on: April 03, 2017, 02:57 AM »
Thanks @TylerC

I have followed this up with Festool Aus via FB and Messanger. Apparently my dealer registered my recent purchases separately, rather than collectively which is an option on the Australian Festool Reg. Web Page. Aus Foggers may wish to follow up this with their dealer if making multiple purchases within one transaction.
If you don't like Signatures, just go to Look and Layout and tick No Signatures.

“The test of the machine is the satisfaction it gives you. There isn't any other test. If the machine produces tranquility it's right. If it disturbs you it's wrong until either the machine or your mind is changed.”
― Robert M. Pirsig, Zen and the Art of Motorcycle Maintenance: An Inquiry Into Values

Offline Untidy Shop

  • Posts: 2485
Re: One for the Aussies. RIP John Clarke..
« Reply #932 on: April 10, 2017, 08:17 AM »


RIP John Clarke

Australian political satire has lost one of it's Masters. Thursday nights at 6.50pm on ABC will be rather empty now.

If you don't like Signatures, just go to Look and Layout and tick No Signatures.

“The test of the machine is the satisfaction it gives you. There isn't any other test. If the machine produces tranquility it's right. If it disturbs you it's wrong until either the machine or your mind is changed.”
― Robert M. Pirsig, Zen and the Art of Motorcycle Maintenance: An Inquiry Into Values

Offline Grakat

  • Posts: 196
Re: One for the Aussies...
« Reply #933 on: April 14, 2017, 05:48 AM »
Just spent half the day sanding a Camphor Laurel bench I have laminated up. Wishing I had purchased the 5mm orbit ETS while it was on special, the 3mm is going to take forever  [big grin]

Happy Easter.
Regards
Graham

Festool ETS150/3, TS55, CT26, DF500+ Domino set, PS300, HKC55

Offline Peter Parfitt

  • Magazine/Blog Author
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  • Posts: 3506
    • New Brit Workshop on YouTube
Re: One for the Aussies...
« Reply #934 on: April 14, 2017, 06:07 AM »
Just spent half the day sanding a Camphor Laurel bench I have laminated up. Wishing I had purchased the 5mm orbit ETS while it was on special, the 3mm is going to take forever  [big grin]

Happy Easter.

What grit and paper are you using?

Peter

Offline Grakat

  • Posts: 196
Re: One for the Aussies...
« Reply #935 on: April 16, 2017, 06:24 AM »
Hi Peter.

I am using 80 grit Granat at this stage of the game. I think it is the ETS150/3 slowing me up here  [big grin]

Regards
Graham

Festool ETS150/3, TS55, CT26, DF500+ Domino set, PS300, HKC55

Offline Peter Parfitt

  • Magazine/Blog Author
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  • Posts: 3506
    • New Brit Workshop on YouTube
Re: One for the Aussies...
« Reply #936 on: April 16, 2017, 10:12 AM »
I use 80 grit granat with the 150/3 and it does shift at a reasonable rate but not as much as a 150/5.

Good luck.

Peter

Offline Grakat

  • Posts: 196
Re: One for the Aussies...
« Reply #937 on: April 16, 2017, 04:45 PM »
Thanks Peter.

Hope you are having a great Easter.

Regards
Graham

Festool ETS150/3, TS55, CT26, DF500+ Domino set, PS300, HKC55

Offline Mike B

  • Posts: 73
Re: One for the Aussies...
« Reply #938 on: May 01, 2017, 04:24 AM »
New Festool Australia promotional flyer is out and I can only assume times must be tough at Festool Aus HQ.

http://www.festool.com.au/WebRoot/Store/Shops/tooltechnic/MediaGallery/files/campaigns/49593_Festool_Apr-Jun17_Campaign_WEB_spread.pdf

I'll save you a click though, the only things on offer are free Sys 1 Box ($130) with any new "featured" tool purchase, and a discount on a couple of the Quadrill electric drills.

I seriously don't know why they bother....

Offline Untidy Shop

  • Posts: 2485
Re: One for the Aussies...
« Reply #939 on: May 01, 2017, 04:40 AM »


@Mike B
Well there is the Fan clothing!   [eek]
If you don't like Signatures, just go to Look and Layout and tick No Signatures.

“The test of the machine is the satisfaction it gives you. There isn't any other test. If the machine produces tranquility it's right. If it disturbs you it's wrong until either the machine or your mind is changed.”
― Robert M. Pirsig, Zen and the Art of Motorcycle Maintenance: An Inquiry Into Values

Offline Mike B

  • Posts: 73
Re: One for the Aussies...
« Reply #940 on: May 01, 2017, 05:45 AM »
...which I'm less and less inclined to want to wear!

Honestly, their promotions always seem to be about new Festool users. Never anything that might be of use to those that already own some or most of the Festool primary range.

Discounts on accessories and consumables can't be that hard can it?

Offline Mr_Mod

  • Posts: 55
Re: One for the Aussies...
« Reply #941 on: May 01, 2017, 07:58 AM »
New Festool Australia promotional flyer is out and I can only assume times must be tough at Festool Aus HQ.

http://www.festool.com.au/WebRoot/Store/Shops/tooltechnic/MediaGallery/files/campaigns/49593_Festool_Apr-Jun17_Campaign_WEB_spread.pdf

I'll save you a click though, the only things on offer are free Sys 1 Box ($130) with any new "featured" tool purchase, and a discount on a couple of the Quadrill electric drills.

I seriously don't know why they bother....

I totally agree, why do they bother!!!

I am in the market to buy the DF700 and would have thought by now they could have offered the 2 domino assortments thrown in as well.
Emailed their national sales manager earlier this year on why it is taking 9 months to get a set of MFS rails, got a reply saying my email was important to them and they will get back to me shortly. Never did get the reply and after waiting another month cancelled the order.

Offline Kev

  • Posts: 7523
Re: One for the Aussies...
« Reply #942 on: May 02, 2017, 05:26 AM »
$619 for the Duradrive Basic ... Oh dear - MASSIVE FAIL!

Fan gear ... Does anyone really want to pay to advertise for these people?

TXS / CXS price hike - thanks for that.

Crap Sys 1 BOX bonuses - like we done have them coming out of our ears.

On the back of some really terrible promotional offers this must be the all time worst. EPIC FAIL!!!

Offline Grakat

  • Posts: 196
Re: One for the Aussies...
« Reply #943 on: May 02, 2017, 06:05 AM »
@Kev

Have to agree mate that really isn't a promotional flyer at all. More like a catalogue excerpt. It's only a month long too, hopefully there are some other stuff that goes on special next time around.
Regards
Graham

Festool ETS150/3, TS55, CT26, DF500+ Domino set, PS300, HKC55

Offline LooseSox

  • Posts: 40
Re: One for the Aussies...
« Reply #944 on: May 02, 2017, 07:29 AM »
Hmmm, I've only had festool gear for a few months now but after my dealings with their service/inquiries I think I'll just stick to Bosch for future purchases. To top it all off, I work part time at a festool dealer too! Got to the point with the amount of time required to sort out an issue with one of my purchases, I ended up contacting them again with "you have until the days end to provide a satisfactory outcome or I'll just give myself a new one off the shelf and send you the credit note"  :o

Offline Grakat

  • Posts: 196
Re: One for the Aussies...
« Reply #945 on: May 03, 2017, 03:10 AM »
So did they come to the party or did you have to send the credit note?
Regards
Graham

Festool ETS150/3, TS55, CT26, DF500+ Domino set, PS300, HKC55

Offline Terry Fogarty

  • Posts: 388
Re: One for the Aussies...
« Reply #946 on: May 03, 2017, 03:21 AM »
Hmmm, I've only had festool gear for a few months now but after my dealings with their service/inquiries I think I'll just stick to Bosch for future purchases. To top it all off, I work part time at a festool dealer too! Got to the point with the amount of time required to sort out an issue with one of my purchases, I ended up contacting them again with "you have until the days end to provide a satisfactory outcome or I'll just give myself a new one off the shelf and send you the credit note"  :o

Don't give it up, change dealers. Try Anthony from idealtools.com.au  fantastic service and backup. Can't go wrong
.

Offline LooseSox

  • Posts: 40
Re: One for the Aussies...
« Reply #947 on: May 03, 2017, 04:37 AM »
Don't give it up, change dealers. Try Anthony from idealtools.com.au  fantastic service and backup. Can't go wrong

It isn't really anything to do with the dealer as such, as I said, I work part time for the dealer I bought the gear from. The issue I had is that in my main job (sales manager for a company that does more trade in a week than Festool Aust. will do in a year), an issue with a premium product, especially when purchased by someone re-selling my product, would have been addressed in about 3 seconds flat.

I emailed festool direct, identified myself as working for one of their dealers, highlighting the issue with a detailed description and photos. They even commended me on such a detailed report of the issue and said someone from customer service will call me back by days end. By the end of the week I'd heard nothing, away on holidays for 2 weeks and still nothing. 2 days after I returned with still no reply via phone or email I rang them up and made my feelings known.

Basically the issue was that 2 parts were supplied in the kit I bought, and 1 was faulty. Replacements are only sold as a twin pack so they were really confused as to how they were going to fix it, heaven forbid if they gave me a new twin pack and I ended up with 3 instead of 2. I said how about you open a pack up, courier me out 1 and use the other 1 in their training courses? To me that screams common sense, to them I may was well have cured cancer as they were blown away by such a simple solution! Really guys?!?

Now I'd let something like that slide if dealing with straight up retail plebs at the refund counter at Bunnings or Miter 10, but from a dedicated customer service team at the top end of the power tool game, I expect more.

Offline Untidy Shop

  • Posts: 2485
Re: One for the Aussies...
« Reply #948 on: May 03, 2017, 07:19 AM »
@LooseSox
Well as one who works part time for one of the Hardware chains you mentioned, you actually would get your money back/replacement in most circumstances. The average Australian household with two adults will spend A$150,000 on hardware/home improvement products in each adults lifetime. We have been instructed not to upset them over trivia. In fact don't upset them at all!😇 But sometimes ' . . . . ' happens. 😱😱😇
« Last Edit: May 03, 2017, 07:22 AM by Untidy Shop »
If you don't like Signatures, just go to Look and Layout and tick No Signatures.

“The test of the machine is the satisfaction it gives you. There isn't any other test. If the machine produces tranquility it's right. If it disturbs you it's wrong until either the machine or your mind is changed.”
― Robert M. Pirsig, Zen and the Art of Motorcycle Maintenance: An Inquiry Into Values

Offline LooseSox

  • Posts: 40
Re: One for the Aussies...
« Reply #949 on: May 03, 2017, 07:34 AM »
This is very true! Good and bad staff everywhere I guess? My local green shed needs less of 'good morning, how are you' from EVERYONE you walk past, and more of someone that knows the difference between a phillips and a flat head screw driver!

Offline Mr_Mod

  • Posts: 55
Re: One for the Aussies...
« Reply #950 on: May 03, 2017, 08:15 AM »

Don't give it up, change dealers. Try Anthony from idealtools.com.au  fantastic service and backup. Can't go wrong

After having spent the past 3 months trying to get my money back from them for goods that were never delivered.  Sent them many emails and left messages on their answer machine as no one ever picked up the phone. I certainly would not recommend them and will stick with JT in South Melb.

Offline Terry Fogarty

  • Posts: 388
Re: One for the Aussies...
« Reply #951 on: May 03, 2017, 08:18 AM »

Don't give it up, change dealers. Try Anthony from idealtools.com.au  fantastic service and backup. Can't go wrong

After having spent the past 3 months trying to get my money back from them for goods that were never delivered.  Sent them many emails and left messages on their answer machine as no one ever picked up the phone. I certainly would not recommend them and will stick with JT in South Melb.

After dealing with them for over 10 years I find that hard to believe
.