Author Topic: Thanks to Shane and ToolNut  (Read 986 times)

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Offline David

  • Posts: 399
  • Author/speaker/advisor to entrepreneurial experts.
    • A few pieces that I’ve built
Thanks to Shane and ToolNut
« on: February 02, 2018, 09:15 PM »
Not sure how or where to do this, but I just wanted to acknowledge the excellent service that @Shane Holland and the folks at ToolNut have demonstrated. Without too many details, they went above and beyond to make something right that they didn't have to (some router bits). They could have relied on a written policy, but they treated me kindly and respectfully and promptly, for which I'm grateful. It could be the fact that I've now spent $1,235,897.45 with them on Festool products, but maybe that's just my imagination. :)

Seriously, I don't see that sort of very kind and human treatment all that often. Thank you!
Fifth book (less interesting than woodworking) at http://www.expertise.is

Offline RKA

  • Posts: 1146
Re: Thanks to Shane and ToolNut
« Reply #1 on: February 03, 2018, 08:10 AM »
 [thumbs up]

 It seems like they have grown exponentially since I first starting doing business with them 5 years ago.  It’s good to hear the service remains as good as it’s always been!
-Raj

Offline Shane Holland

  • Festool Dealer
  • *
  • Posts: 10429
    • The Tool Nut's Festool Store
Re: Thanks to Shane and ToolNut
« Reply #2 on: February 03, 2018, 10:51 AM »
Thanks, David. We do our best to treat every customer like their our only customer. But, we do appreciate that you're a loyal Tool Nut customer.  [thumbs up]

I'm always glad to help. I encourage customers or prospective buyers to reach out to me if they have questions or need assistance.

Thanks,
Shane
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