Author Topic: TSO MTR-18  (Read 11267 times)

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Offline neilc

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Re: TSO MTR-18
« Reply #90 on: June 11, 2017, 09:38 PM »
First class responsiveness, Hans and Eric.

Thanks!


Offline TSO Products

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Re: TSO MTR-18
« Reply #91 on: June 11, 2017, 10:07 PM »
speaking of responsiveness:
YES, we try hard, but have noticed a gap in our system where follow-up and response requests can fall through the cracks. Incoming communication cannot be tracked by us systematically. Depending on the subject matter it may be seen by one of us while slated for response by someone else.

It would be helpful if we could find an app that allows us to track each incoming communication with a "Case Number" so we can see what's open, due for a response and a way to confirm the customer has the expected response.

Anyone know of an app or a business who seems to have an exemplary means of keeping track? We know Microsoft Office 365 does and their system is very effective. There must be something out there for us little people too, SAAS software as a service ?

Hans

TSOproducts.com

Home of the GRS-16 and GRS-16 PE Guide Rail Squares -  the MTR-18 Triangle and Work Holding solutions

Offline SouthRider

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Re: TSO MTR-18
« Reply #92 on: June 11, 2017, 10:13 PM »
Check out zendesk for a customer service system. I believe it is scalable.

Offline TSO Products

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Re: TSO MTR-18
« Reply #93 on: June 11, 2017, 10:22 PM »
@SouthRider  - zendesk with 300 million in sales and 1700 employees must be on to something. A quick glance at their website tells its worth looking into.

We'll check out zendesk and see what else is out there. Thanks foe the quick help!

Hans
TSOproducts.com

Home of the GRS-16 and GRS-16 PE Guide Rail Squares -  the MTR-18 Triangle and Work Holding solutions

Offline neilc

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Re: TSO MTR-18
« Reply #94 on: June 12, 2017, 07:48 AM »
+1 on Zendesk.

Offline jimbo51

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Re: TSO MTR-18
« Reply #95 on: June 12, 2017, 09:23 AM »
Any word on the rail clips? I do not see any mention on the website.

Offline tomp

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Re: TSO MTR-18
« Reply #96 on: June 12, 2017, 04:45 PM »
Can the double sided foot be mounted on either the opposite or adjacent side of the triangle?  The reason I ask is to allow the metric or imperial markings to be where you want them depend on the orientation of the triangle.  Maybe this isn't an issue in use but seems like a good idea

The opposite and adjacent sides are both drilled and tapped.

Tom

Just received mine last week, and only the one edge is tapped. The face on both sides is tapped however. Was this an error?

Tom

Offline TSO Products

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Re: TSO MTR-18
« Reply #97 on: June 12, 2017, 06:02 PM »
@tomp  - no the edge drilllinig on one side was no manufacturing error. It was a judgement call we made in the absence of information to the contrary.
Can we do it? - absolutely
Does it add cost - certainly

It may not seem like much - but a little bit here and a little bit there  adds cost to a product offering  that is already a margin challenge for us.
What led to the decision to have just one side drilled and tapped was the absence of any indication that the one-side-only drilling on the widely known RED WP OTT 18" Precision Triangle has only one side tapped. We felt that was real-life validation it was not needed.
But thinking about this again, I believe we now know why this works on the WP tool: it is the fact that it does NOT offer METRIC and IMPERAIL scales on one and the same tool  as TSO has done. Therein lies the rub.

We are open to suggestions - as you can see in our move to expand the Accessory contents while we figure out the cost/price ramifications. This product is an ambitious undertaking to bring expanded capabilitiy to the market so we stuck our neck out.

Based on this insight we will pull our entire inventory of finished Triangles and add the second side of tapped holes to PTR-18 and MTR-18 Triangles before shipping any more.

If we have any customers for whom the existing hole pattern is a problem, please let us know. We will find a way to make it right regardless in what part of the world our customer lives.

This brings me to another insight: the rabbettet 6mm slot for the T-Bolt is only on one side. If we are going to bring finished tools back into the shop we would consider milling the rabbet on the other side as well. We will supply a larger 5/8" / 15.8mm diameter Brass Locking Pin/Knob so it will cover the rabbett when used as a stop-block next to rather than through the Indexing Pointer.

Your feedback on all this now, please.
Hans
info@tsoproducts.com
TSOproducts.com

Home of the GRS-16 and GRS-16 PE Guide Rail Squares -  the MTR-18 Triangle and Work Holding solutions

Offline tomp

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Re: TSO MTR-18
« Reply #98 on: June 12, 2017, 06:47 PM »
Hans,

I honestly don't see the need to be able to mount the foot to either edge, I just commented because the post I referenced stated that both edges were tapped. IMO, the scale markings on the edges are a nice reference, but I would use a regular scale to make any required accurate marks on the part - layout a perpendicular pencil line off the edge and then use a thin steel scale to mark off dimensions so as not to have any parallax errors creep in. I use one of the WP scales with the tapered edges and the end stop for layout, and would keep doing that.

On another subject, I also bought a GRS-16 and am awaiting the attachment to allow cross-cutting parts to length. I'm assuming that it's going to be similar to the one that I made for my EZ square which allows me to cut lengths just past the height of a bottom cabinet end.


264349-0264351-1

Offline denovo

  • Posts: 29
Re: TSO MTR-18
« Reply #99 on: June 12, 2017, 07:14 PM »
I use metric in my shop and imperial on site so having the ability to change the foot location and having the t-bolt on either side is a huge advantage to me.  If these changes are made then I'll be ordering one of these

Cheers,
Bryan

Offline TSO Products

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Re: TSO MTR-18
« Reply #100 on: June 12, 2017, 10:05 PM »
thank you gentlemen for your responses and differeing perspectives - it all helps.
And you won't have to wait long for the full fledged 'has everything" version of the MTR-18 to be available to order AND ship as a set with all the accessories.

stay tuned and keep the comments coming!

Hans
TSOproducts.com

Home of the GRS-16 and GRS-16 PE Guide Rail Squares -  the MTR-18 Triangle and Work Holding solutions

Offline Bigdaddy65

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Re: TSO MTR-18
« Reply #101 on: June 28, 2017, 12:26 PM »
@TSO Products
Hans,

Is the ability to clamp the MTR-18 to the rail still in the plans? if so, will this be an additional accessory or will it be included in the master accessory kit and do you have an ETA? I've been watching and waiting to purchase until everything was available but looks like waiting has cost me about $80.

Offline TSO Products

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Re: TSO MTR-18
« Reply #102 on: June 28, 2017, 02:14 PM »
@TSO Products
Hans,

Is the ability to clamp the MTR-18 to the rail still in the plans? if so, will this be an additional accessory or will it be included in the master accessory kit and do you have an ETA? I've been watching and waiting to purchase until everything was available but looks like waiting has cost me about $80.

@Bigdaddy65 - yes the MTR-18 Triangle attachment to Guide Rails is very much on our radar. But holding up ordering something until the next generation comes out is not a practical approach in our view.

If you can use the MTR-18 in its current configuration you should just go ahead and get it now.
We have been very focused on getting the Triangle product line and accessories set up in a way which responds to the customer feedback we have received.

We don't have a target date for the MTR-18 guide rail attachment, yet. It will be in THE TSO INSIDER newsletter as soon as we have a date.

Hans
TSOproducts.com

Home of the GRS-16 and GRS-16 PE Guide Rail Squares -  the MTR-18 Triangle and Work Holding solutions

Offline TSO Products

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Re: TSO MTR-18
« Reply #103 on: July 01, 2017, 10:40 PM »
Check out zendesk for a customer service system. I believe it is scalable.
@SouthRider  @neilc  and others who have responded to our call for a proven customer service management software: THANK YOU ALL for nominating ZENDESK.

We have started implementation  [smile]
Hans, Eric and Tamara
TSOproducts.com

Home of the GRS-16 and GRS-16 PE Guide Rail Squares -  the MTR-18 Triangle and Work Holding solutions