Woodworking & Power Tools Forum - Festool Owners Group > FESTOOL DISCUSSIONS > Sales & Dealer Area > Dumb Question for the Dealers here - how are 30 day returns handled
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Author Topic: Dumb Question for the Dealers here - how are 30 day returns handled  (Read 1573 times)
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sancho57

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« on: January 01, 2012, 06:39 PM »
What do you guys do with the festools that returned to you during the 30 day return period. You cant sell them as new so do/would you sell the to a customers as a used tool?

Just curious.
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Shane Holland
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« Reply #1 on: January 01, 2012, 06:43 PM »
Dealers send tools returned under the 30-day return policy to Festool. In the US, they are not resold to customers with the exception of something like the reconditioned tool sale we had last year, which only happens every 3-4 years. The tools are used by Festool employees, in our training centers, and I believe may be sold to dealers as demo tools upon request.

In reality, we don't get a lot of tools returned. So, it's not an issue of having a stockpile of them.

Shane
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Alan m

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« Reply #2 on: January 02, 2012, 08:48 AM »
that 39 30 day returns policy is a trick.
they let you take the tools home knowing that you can bring it back if you dont like it. they know  that you will fall in love and keep it. id say that 1%or less are returned, but its usually to upgrade id guess

<<Edit:  Changed number of days - P.Halle>>
« Last Edit: January 02, 2012, 09:06 AM by Peter Halle » Logged
now
ts 55+2 1400 rails+ 1 lr32 1400 rail, domino+assortment systainer+ domiplate, ct 22 with boom arm+home made thien baffel, lr32 set, rotex 150, home made MFT,home made work center, 6 t locs for other tools, of2000 , ro 90, mft 800, trion , ls 130
wish list
of 1400, MFT 3,, even more t locs for other tools


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sancho57

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« Reply #3 on: January 02, 2012, 10:55 AM »
Thanks foir the responses guys.

Makes sense b/c I haven't seen any of the tools  for sale at the dealers :>(.

It was just a thought
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adubeau

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« Reply #4 on: January 02, 2012, 11:46 AM »
Quote from: Alan m on January 02, 2012, 08:48 AM
that 39 30 day returns policy is a trick.
they let you take the tools home knowing that you can bring it back if you dont like it. they know  that you will fall in love and keep it. id say that 1%or less are returned, but its usually to upgrade id guess

<<Edit:  Changed number of days - P.Halle>>


Hahahaha so true..... 
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live4ever

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« Reply #5 on: February 16, 2012, 02:17 PM »
Is this what Amazon does with its returned Festools as well?  Or is Amazon more of a loose cannon type of Festool dealer?
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Peter Halle
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« Reply #6 on: February 16, 2012, 03:15 PM »
Amazon has to follow the same rules as other dealers.

Peter
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The tools in my truck were talking the other day.  The Dewalts, PC's, Boschs, Makitas were not happy.  They also were in the minority.  Their complaint:  They felt unused and unappreciated since the Festools moved in.  I guess the truth hurts.
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