Author Topic: FESTOOL USA Service Review  (Read 8676 times)

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Offline bobfog

  • Posts: 838
Re: FESTOOL USA Service Review
« Reply #30 on: October 14, 2016, 02:44 PM »
@Shaun

So just to clarify:

Bosch blade in a Carvex = no warranty coverage, per Festool
Freud blade in a Kapex = no warranty coverage, per Festool
Dust devil with CTs = no warranty coverage, per Festool

The irony is Bosch probably make the jigsaw blades for Festool.

Offline Michael Kellough

  • Posts: 3605
Re: FESTOOL USA Service Review
« Reply #31 on: October 14, 2016, 03:38 PM »
"Dust devil with CTs"

What is that?

Offline leakyroof

  • Posts: 2199
Re: FESTOOL USA Service Review
« Reply #32 on: October 14, 2016, 03:53 PM »
"Dust devil with CTs"

What is that?
  You know he meant Dust Deputy..... [poke] [poke] [bite tongue]
Not as many Sanders as PA Floor guy.....

Offline donwon

  • Posts: 143
Re: FESTOOL USA Service Review
« Reply #33 on: October 15, 2016, 02:36 AM »
I had an of1010 that I had bought. Used it quite a bit for 6 months and found that the bit always stuck in the collet. I was able to get it out all the time until one day it was stuck for ever.  Btw it was a Freud bit, not a festool.

I had no choice but to send the router for service. After completing the online form, a shipping label was printed immediately and the router sent. 3 days later a box shows up with the bit removed, a brand new full collet assembly( both parts) and a note from service indicating what had been done.

I have owned many items (tools and other things) that I have tried to get fixed or replaced under warranty. No company has covered shipping both ways, turned an item around in 3 days, not one question asked and made it as good as new.

I had a similar experience with a RAS sander. In that case festool went above and beyond as well.

My point at the end is that I have only had a very positive experience with festool service And can say I have not experienced it with any other company. I believe this thread was started to compliment their service with a similar experience, basically saying thank you for the good service 

Offline TylerC

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 1054
Re: FESTOOL USA Service Review
« Reply #34 on: October 15, 2016, 08:30 AM »
So just to clarify:

Bosch blade in a Carvex = no warranty coverage, per Festool
Freud blade in a Kapex = no warranty coverage, per Festool
Dust devil with CTs = no warranty coverage, per Festool

@J0hn

Not exactly.

My interpretation of the warranty is that if you use a Bosch blade in your Carvex and Festool determines that the blade did some type of damage to the tool, then they may choose to deny warranty coverage at their discretion.

The likelihood of another brand of blade causing damage is virtually nonexistent. I think it would be hard for someone to determine what blade you were using anyway.

I think maybe we should ask @TylerC to give an official position on the matter since he's a Festool employee.

To be honest, I'm going to talk to our service team before giving an official answer. I think that Shane is correct, but I'd rather not state something officially that's wrong.

My understanding is that if the problem with the tool is related to it being used with a non-Festool accessory/consumable, it's out of warranty.

Offline WastedP

  • Posts: 345
Re: FESTOOL USA Service Review
« Reply #35 on: October 15, 2016, 10:04 AM »
I have had two encounters with Festool's service department. 

The first was several years ago when a nearly-new RO150 had problems with the Plug-It socket.  Cords would not lock, they would short out, and stuff was melting.  Two cords were cooked.  The shop's owner called service, I believe they emailed him a shipping label, and two days later the sander was back in service.  No charge for repairs or shipping.  The cords were not replaced, so we were on the hook for those costs.

My second dealing with service was when my personal CT36 showed up.  One of the two screws that attaches the cord wrap was missing.  I checked around town, and I couldn't find one that was a match.  I called service and the fellow I talked to said they would send one out.  I told him it was no rush, they could just drop it in the mail.  The next day there was a FedEx envelope on my doorstep with a single screw in it.  I couldn't believe that they had spent ~$20 to overnight a thirty cent screw, but that's their prerogative.