Author Topic: Warning about Festool Junkie website  (Read 23522 times)

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Offline Kevcoleman

  • Posts: 48
Warning about Festool Junkie website
« on: August 28, 2010, 11:18 PM »
I felt it was important to warn the FOG members about doing business with Festool Junkie [mad]. I have made several purchases from Tim over the past year or so with no problems but my last transaction has had significant issues. I ordered a number of items in late June and two of the items were back ordered (a sorttainer and a long guide rail)  After a month of not hearing anything I sent an email to Tim to find out about the order.  I sent another, and another and another without hearing anything.  I then called and was told he had had a death in the family and they took my contact info and was told Tim would get back to me the next day about my order.  I didn't get a phone call back.  After another round of emails, I finally got a response and Tim apologized and said he would cancel my open order and process a refund.  About two weeks later, I got an email from the system saying my order was cancelled but when I checked my account there was no refund.  I emailed three times before I got a response and Tim apologized again and said he would look into it first thing in the morning.  I did not hear from him and emailed him again and he said he would reprocess the refund.  I did not see the refund in my account and sent him another message asking about the refund and have not heard back from him about this.  All in all I sent at least 10 emails and a phone call and still do not have my refund processed.  I am not sure what is going on at Festool Junkie but I would be very careful about doing business with Tim, or at least use a credit card so you can easily file a claim in case of problems like this.  I really did not want to have to post this kind of message but felt after so many attempts at resolving the problem, it was important to warn the FOG community.  

Offline Festoolfootstool

  • Posts: 1801
  • The trouble with Bob is its all about Bob
Re: Warning about Festool Junkie website
« Reply #1 on: August 29, 2010, 02:59 AM »
Looks like a fair warning to me no hysterical rants about fraud ect. and you have waited two months to post you concerns.

I know that sometimes even good business drop the ball hopefully you will get a refund.

I am sure others will find your post helpfull.


EDIT

my post looks a little odd now, my post was partly in response to a post which has now been deleted.
« Last Edit: August 29, 2010, 01:03 PM by Festoolfootstool »
If the milk turns out to be sour, I ain't the kind of **** to drink it.......

Why do Festool accessories only have a two month guarantee here in the UK ?

Offline Dovetail65

  • Posts: 3895
Re: Warning about Festool Junkie website
« Reply #2 on: August 29, 2010, 03:04 AM »
Festooljunkie is the poop my friend. Everyone screws up once in awhile.

About 18-24 months ago I was short on cash one month and  Festooljunkie sent me a sander(not a cheap one either) for 30 days with no payment at all, no interest, nothing. It was at the time my Grandpa passed away(who I grew up living with), so it was really a nice thing to do for me at that time.. How many, IF ANY, Festool suppliers here would do that! He may not do that for anyone and  I had ordered many times from him and also have a business,  but still,  that experience made me a fan for life.

Sorry you had an issue, someone like that is not going to keep your money. I am sure it slipped through the cracks. Ask him for some free sandpaper or something, he may surprise you.

I will continue to order from him and refer him out.

« Last Edit: August 29, 2010, 03:19 AM by nickao »
The one who says it can't be done should avoid interrupting the person doing it.

Offline rtanton

  • Posts: 7
Re: Warning about Festool Junkie website
« Reply #3 on: August 29, 2010, 05:50 AM »
About two months back I experienced a problem that was a carbon copy of Kevcoleman's.  My credit card company intervened (but also had no response from Festooljunkie) and reversed charges. 

Offline woodguy7

  • Posts: 2581
Re: Warning about Festool Junkie website
« Reply #4 on: August 29, 2010, 06:17 AM »
Hmm, not a one off then.  One to watch i would say  [unsure]
If its made of wood, i can make it smaller.
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p.s- ive started reading these too

ericbuggeln

  • Guest
Re: Warning about Festool Junkie website
« Reply #5 on: August 29, 2010, 10:39 AM »
I have known Timmy C for a few years now and he is a stand up guy.  I'm sure this will get resolved, Eric

Offline waho6o9

  • Posts: 608
    • Garage Door Handyman.com
Re: Warning about Festool Junkie website
« Reply #6 on: August 29, 2010, 10:42 AM »
 What ericbuggeln said.   [cool]

Offline Brice Burrell

  • Posts: 6573
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Re: Warning about Festool Junkie website
« Reply #7 on: August 29, 2010, 11:08 AM »
I've chatted with Timmy several times over the phone and we've exchanged numinous emails, no question he's a great guy and he's been a very good dealer for a lot of customers.  That said, I've heard of a few people having some issues over the last couple of months.  Festool Junkie seems to be having a tough time of it now, it remains to be seen if this is just a small bump in the road or a fatal downward spiral.  Caveat emptor.
Check out my new blog, The Green and Dark Blue Blog.

Offline Jesse Cloud

  • Posts: 1519
  • Festooling at the end of a dirt road in New Mexico
Re: Warning about Festool Junkie website
« Reply #8 on: August 29, 2010, 11:17 AM »
Timmy is definitely a stand up guy.  Sorry to hear he's going through a rough spot. 
Hang in there Timmy!

Offline Wonderwino

  • Posts: 722
Re: Warning about Festool Junkie website
« Reply #9 on: August 30, 2010, 11:28 PM »
I have done business with Tim on a number of occasions with no problems.  I know the past few years have been very difficult for everyone, especially those tied to housing, even as indirectly as tool suppliers.  Tim started importing the Walko workbenches just as the stock market crashed, the housing market crashed and politicians went on a record spending spree leaving us all wondering what will come next.  I know that his Dad died in Florida during July and he had spent several weeks with him before his passing.  I can sympathize with his predicament and hope his business will recover.
Water separates the people of the world; wine unites them.

Offline waynelang2001

  • Posts: 500
Re: Warning about Festool Junkie website
« Reply #10 on: August 31, 2010, 12:23 AM »
Looks like a fair warning to me no hysterical rants about fraud ect. and you have waited two months to post you concerns.

I know that sometimes even good business drop the ball hopefully you will get a refund.

I am sure others will find your post helpfull.


EDIT

my post looks a little odd now, my post was partly in response to a post which has now been deleted.

Sorry about deleting my post without notice, A friend of mine just lost his 2 week old baby and i guess my reply to the original post was more out of emotion then logic. So i thought it best just to delete my post and not get involved. Again, my apologies to anyone who posted with my reply in mind.
Latest Festool purchase?? The CXS.....Next Festool purchase???? The Domino.....

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Offline richk

  • Posts: 20
Re: Warning about Festool Junkie website
« Reply #11 on: August 31, 2010, 12:27 AM »
It's only one experience, but I ordered stuff from them last week. They shipped promptly and everything was fully up to snuff.

RIch

Offline PaulMarcel

  • Posts: 1448
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Re: Warning about Festool Junkie website
« Reply #12 on: August 31, 2010, 06:08 AM »
I ordered a Walko-4 set a month ago.  Ordered Friday night, received Tuesday morning.  Crazy!

I also have some guide rails on order on the last day of the 10% off TS promotion.  They are back-ordered.  Guess a lot of us broke down for the 3000 last second  [wink]

I talked to him after he got back (after you order from him several times, you end up with his personal cell; it happens and that's cool).  Naturally lots going on.

Don't blame people who haven't dealt with him to have some trepidation; honestly can't blame you.  I'll keep giving him business when I can.

Hope the OP and others who had problems got them all resolved; never fun to have unnecessary problems like that.
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Offline colinw

  • Posts: 111
  • Bourbonnais IL 60914
Re: Warning about Festool Junkie website
« Reply #13 on: August 31, 2010, 07:47 AM »
Tim is a honest and very ethical guy who will go above and beyond to help you, he is, and will remain my number one Festool dealer.

Offline johnnyb1691

  • Posts: 1
Re: Warning about Festool Junkie website
« Reply #14 on: September 03, 2010, 06:15 PM »
Beware of Festool Junkie.com, I had the same issues as previous post and gave Tim every chance to make things right. I am now trying to get my credit card involved for the credit I am due. I do not normally reply to these posts but after 2 months of false promises from Tim he has left me frustrated and extremely disappointed.

Offline Kevcoleman

  • Posts: 48
Re: Warning about Festool Junkie website
« Reply #15 on: September 03, 2010, 06:27 PM »
I finally got my refund two days ago,  6 weeks after requesting my order be cancelled and many emails, most of which were not responded to.   

Offline Fred West

  • Inactive Member
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  • Posts: 652
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Re: Warning about Festool Junkie website
« Reply #16 on: September 04, 2010, 11:48 AM »
Festooljunkie is the poop my friend. Everyone screws up once in awhile.

About 18-24 months ago I was short on cash one month and  Festooljunkie sent me a sander(not a cheap one either) for 30 days with no payment at all, no interest, nothing. It was at the time my Grandpa passed away(who I grew up living with), so it was really a nice thing to do for me at that time.. How many, IF ANY, Festool suppliers here would do that! He may not do that for anyone and  I had ordered many times from him and also have a business,  but still,  that experience made me a fan for life.

Sorry you had an issue, someone like that is not going to keep your money. I am sure it slipped through the cracks. Ask him for some free sandpaper or something, he may surprise you.

I will continue to order from him and refer him out.



As Nick mentioned Timmy goes way above and beyond and is a fantastic Festool Dealer. I know that he has had some problems of late and having his Dad die was very, very hard on him. But Timmy is a complete stand up guy and he will make right anything that are not so right now. I would trust Timmy with everything I have.

Fred
Domino,TS 75, Trion PS 300, RO 150, ETS 150/5, DTS 400, RS 400, LS 130, RS 2, Deltex 93, CT 33 CT 22, CT Midi & 3 MFT 1080s, OF 1400, C 12, RAS 115, MFK 700, MFT/3 :o)

Offline black flag

  • Posts: 42
  • I press vinyl records
    • Furnace MFG | Vinyl, CD and DVD MFG
Re: Warning about Festool Junkie website
« Reply #17 on: September 06, 2010, 06:00 PM »
I had a similar problem with FJ. When I ordered they said everything was on backorder and my order would take 2-3 weeks. After 3 weeks I called to check in and they said Festool was backordered on the bulk of my items. I cancelled the balance of my order and called Bob. Everything was in stock and I got the order in 2 days. It took about 4 weeks to get my refund from FJ.

I didn't appreciate the runaround and their site it confusing so now I go to bob for my growing crack addiction.  Too bad too. I've spent a lot of money on tools in the last few months and would have stayed loyal if they didn't dick me around.
Kapex, TS55, RO150, RO90, Domino, T15-3, CT33, CT26, 2xMFT/3, OF1400, PS300, MFK700

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Offline KRWong

  • Posts: 4
Re: Warning about Festool Junkie website
« Reply #18 on: September 17, 2010, 03:27 AM »
Hi All - I'm new to this site and new to using Festool products.  I currently have a couple of items and will definitely buy more.  I appreciated reading all of the feedback, both good and bad.  I always try to be very fair and reasonable with people I do business with.  But, difficult family situations aside, Festool Junkie still has a business to run and even if Tim has to take time off, it would not be unreasonable to have a number 2 person take care of simple customer issues.  It is not right, and quite frankly illegal for a merchant to charge your card without shipping your goods unless there was some program or understanding in place.  Like Kevcoleman, I just went through his exact same ordeal.  Must be something in common here.  Below is a dealer review I just posted on the Festool USA site:

**************************************************************************************************************************

Dealer Rating: 1 out of 5

My first orders from Festool Junkie was a CT33 along with some accessories.  The product arrived with no problems so I decided to place another order for a Domino DF500 Q Set along with the Domino Systainer kit.  After receiving an e-mail confirmation regarding my order I was expecting to receive the product in about 5-7 days. After about 10 days, I followed up with Tim via telephone asking about the status on my order.  I come to find out that he did not have any in stock and that he was awaiting a shipment from Festool.  His confirmation stated no such information.  After several more days, and no sign of any shipping confirmation I decided to call and cancel my order.  I spoke to an associate from Lincoln Tool & Hardware Co. aka Festool Junkie and the gentleman told me that Tim has to handle the orders and that he would relay the message.  Within a day, all I get was an e-mail fired back at me with the note: CANCEL.  No apology, no acknowledgement. Assuming that my message was received and my order cancelled, I decided to just move on and not make a big deal about how unprofessional this purchase experience has been. 

Fast forward two weeks later when I open up my American Express statement to see that our card had been charged $1095 for the purchase.  I was not mad at this point, and I gave Tim the benefit of the doubt.  I called Festool Junkie and requested that the charge be reversed.  I e-mailed as well.  I GOT NO RESPONSE!!!

I called & e-mailed several more times and TIM NEVER RESPONDED NOR DID HE CORRECT THE CHARGE TO MY CARD.  I finally had to call AMEX to dispute the charge.  My outcome was favorable as Festool Junkie was not able to justify the charge.  This situation was extremely aggravating and uncalled for.

From my experience, FESTOOL JUNKIE does a disservice to the FESTOOL brand and it is disappointing that FESTOOL USA would allow their products to be represented in such a horrific way.   They are non-responsive and totally unprofessional when it comes to handling their business.

If you are thinking about buying FESTOOL, I WOULD RECOMMEND THAT YOU STAY AWAY FROM THIS RETAILER.  You would only be buying yourself aggravation! 

I plan to order about $3-4k worth of Festool this week and it WILL NOT be from FESTOOL JUNKIE. 

K.W. - San Francisco, CA
*************************************************************************************************************************

So for those folks who have a great relationship with Tim, he should be really thankful to have you guys as loyal customers.  BUT, every business needs NEW customers to survive and grow and unfortunately for me there is nothing "Stand Up" about this.  I can't keep putting up big dollars not knowing if their is any substance behind his business.  More unfortunate is that he lost a customer in me.  I really regret that this is my first post, but I had to get this off of my chest.  Now I can just move on and hopefully make a few things!  ;D  Thanks.

Kevin

Offline dwillis

  • Posts: 43
Re: Warning about Festool Junkie website
« Reply #19 on: September 22, 2010, 01:45 PM »
I have done business with the FestoolJunkie and have had great service up to my last purchase several months ago.  Unfortunately the order was not filled, I was unable to contact anyone directly by phone or e-mail and finally had to cancel my order and purchase from another supplier.  Now I am in the process of trying to get a refund through my credit card company which may take up to 90 days, which from the time the order was placed could be as much as 150 days for a final resolution (my credit card was charged when the order was placed, instead of when shipped).  I was very patient with the FestoolJunkie, but was given incorrect information about the tools being out of stock because of production delays, which was never the case according to Festool.

Hopefully the FestoolJunkie will straighten things out, but in all businesses it's a lot of hard work to develop customers and a good reputation and easy to loose them.  I would still be a loyal customer if I had been dealt with honestly, even if it was bad news, but I do not respond well otherwise.
Remember that the only scientist to walk on the moon was a geologist.  Dr. Harrison Schmitt - Apollo 17 - Valley of Taurus-Littrow - 11 to 17 December 1972.

Offline William Herrold

  • Posts: 448
  • "failure is imminent"
Re: Warning about Festool Junkie website
« Reply #20 on: September 22, 2010, 02:46 PM »
Reading all this makes me really appreciate my local brick & mortar.
"I don't believe anything, but I have a lot of suspicions"
 R.A.W.

Offline Neill

  • Posts: 889
Re: Warning about Festool Junkie website
« Reply #21 on: September 22, 2010, 03:29 PM »
I have done business with Timmy C. in the past and spoken personally with him.  He is truly a very likeable, down to earth guy.  Just the kind of person I could imagine sitting around with discussing tools and woodworking over a cool drink.  Until just recently, I could not understand that anyone could have anything negative to say about him or the way he does business.

It is difficult to argue when so many members of this Forum have had the same basic problem with a vendor.  I just wish Timmy would get on here and address the issues, as difficult as it might be for him to do.

My guess is this that the loss of his Father along with this lousy economy has put him in a tailspin that he is having difficulty recovering from.  I know some people are just more open about discussing their problems than others.

Timmy, if you are out there, please do us the honor of posting a few words to let us know that you are OK.  Things may be difficult right now but maybe getting it out in the open with friends might help.

Neill
Kapex, Domino, MFT/3, Rotex 150 FEQ, CT 22E, TS 55, C12 Drill, 1400 Router, Rotex 90 DX, Rotex 125 FEQ, LS 130 EQ Linear, Parallel Guide Set, Deltex 93 E, Trion 300 Barrell Grip, ETS 150/3 EQ, ES125 EQ, Guide Rail Accessory Kit, Sanding Block, various rails, systainers, sortainers, vacuum hoses and accessories for various tools.

Offline Rob-GB

  • Posts: 835
Re: Warning about Festool Junkie website
« Reply #22 on: September 23, 2010, 12:29 PM »

Timmy, if you are out there, please do us the honor of posting a few words to let us know that you are OK.  Things may be difficult right now but maybe getting it out in the open with friends might help.

Neill

Neill, very true words and probably one of the toughest things a person can do when there is seemingly nowhere to go and no-one to turn to. It is however the first step to getting most everything resolved and understanding that those that can't be resolved are for a reason.

Rob.
Problem? No such thing! Only a solution waiting to be found:- RJ

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Offline MTRANGER

  • Posts: 56
Re: Warning about Festool Junkie website
« Reply #23 on: October 19, 2010, 11:19 AM »
Kind of piling on, but I had a similiar experience with festool junkie.  3 weeks after my order was placed and it the majority of it still hadn't shipped.  

I wish I would have read this before I place an order with festool junkie.

You would think that during these though economic time business would be alittle more costomer friendly
« Last Edit: October 19, 2010, 11:21 AM by MTRANGER »
Shane

Size XXXL

Offline KRWong

  • Posts: 4
Re: Warning about Festool Junkie website
« Reply #24 on: October 20, 2010, 12:39 PM »
Hi MTRANGER - Sorry to hear about your troubles.  Check your credit card!  Merchants are not supposed to charge your card until the goods ship.  If Festool Junkie is acting the same, most likely your card has already been hit.  I would recommend going through Bob Marino @ www.bobmarinosbesttools.com!  I ordered a bunch of stuff from him.  He is great.  I'm West coast and he is East Coast, but that did not prevent him from responding to my e-mails even late at night, PST! He must not sleep.  [eek] Anyways, I got my entire order in about 5 days.  One item was shorted on my order and he took care of it immediately.  Great friendly service!  Good luck.

KRWONG
San Francisco

Offline fidelfs

  • Posts: 512
  • Houston, TX
Re: Warning about Festool Junkie website
« Reply #25 on: October 20, 2010, 12:54 PM »
i think amazon is much better than any at this moment.  I have a prime account, that is only 75 dollars a year and I have unlimited 2 day shipments.  If i want to return anything, they schedule ( amazon does) for the shipment company to pick the item from my DOOR.  You cannot beat this deal.

Good deal
There is never a situation where it can't be done with the right hand tool - even though it may be a lot more work.

Offline clintholeman

  • Posts: 301
  • Sonoma County, CA
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Re: Warning about Festool Junkie website
« Reply #26 on: October 20, 2010, 03:07 PM »
Gotta stay with Bob Marino.  He's simply the best - WAY better than Amazon.  If you're only interested in saving money, then Festools aren't the way to go anyway.  Its all about the quality and service.  Anyone can look like a champ when things are going well, but Bob is the epitome of great service even when they don't - or especially when they don't!

Go Bob!

Offline MTRANGER

  • Posts: 56
Re: Warning about Festool Junkie website
« Reply #27 on: October 20, 2010, 03:23 PM »
Hi MTRANGER - Sorry to hear about your troubles.  Check your credit card!  Merchants are not supposed to charge your card until the goods ship.  If Festool Junkie is acting the same, most likely your card has already been hit.  I would recommend going through Bob Marino @ www.bobmarinosbesttools.com!  I ordered a bunch of stuff from him.  He is great.  I'm West coast and he is East Coast, but that did not prevent him from responding to my e-mails even late at night, PST! He must not sleep.  [eek] Anyways, I got my entire order in about 5 days.  One item was shorted on my order and he took care of it immediately.  Great friendly service!  Good luck.

KRWONG
San Francisco


Thanks for the tip and I already made the switch to Bob Marino and I couldn't be happier right now.
Shane

Size XXXL

Offline rtanton

  • Posts: 7
Re: Warning about Festool Junkie website
« Reply #28 on: October 20, 2010, 04:15 PM »
My experience as a manufacturer supplying retailers suggests it is likely that the retailer is behind on payments to Festool and is on credit hold.  Items in stock at the store ship quickly to help their cash flow, but if the item is not in stock it cannot be ordered from Festool until past due bills are cleared up.  Unfortunately, this is very common in our current economy and in my market it has been close to 50% of my dealers being in a similar position.  This probably explains why some have the normal prompt delivery while the rest of us needed to work through our credit card companies and find another dealer.

Offline RonWen

  • Retailer
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Re: Warning about Festool Junkie website
« Reply #29 on: October 24, 2010, 05:22 PM »
I really hate that businesses treat customers like that.  Even though I don't have an official business I do sell Domino plates on here but I won't accept orders or money until I have a batch of plates made up & ready to send out.  Since I "borrow" my friend's machine shop time I may have to wait up to a month or more before I can make a batch of plates -- as a customer I would be very upset if I paid someone money and then be made to wait an undetermined length of time for the product.  I guess thinking about it, BCT operates their business in that manor but at least we all know upfront that we will be waiting ~months for their product.  [unsure]  In their case they also subcontract the machining and wait until they have what I consider extraordinarily large order quantities to get the best price break.  I've discussed that with them, in this day of CNC the practical sizes of their run quantities can be 1/10 the size they wait for with good pricing.
At any rate, the refund on the credit card is an entirely different issue that is well within the control of the business.  [sad]