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Author Topic: Another Kapex Bites the dust. Again.  (Read 31456 times)

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Offline Steven Owen

  • Posts: 264
Re: Another Kapex Bites the dust. Again.
« Reply #150 on: October 23, 2017, 01:23 PM »
Well I’ve sold the Kapex. Sad to see it go but not worth chancing the cost of having to fix. Now it’s time to find a replacement.

Everyone should write Mafell to see if they’ll make a high end competitor to the Kapex.  There’s a growing market for high end miter saws in wood working.  It would be nice to a high quality Kapex competitor.  The nearest thing you have is a DW 780, Bosch and Makita.  That’s a pretty huge gap.

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Offline Svar

  • Posts: 1151
Re: Another Kapex Bites the dust. Again.
« Reply #151 on: October 23, 2017, 02:31 PM »
Everyone should write Mafell to see if they’ll make a high end competitor to the Kapex. 
I'm sure it will be as effective as writing to Festool to see if they'll fix that Kapex motor. Eureca! Let's not write, let's start a thread about it on a Festool forum... Oh, wait...
[big grin]
« Last Edit: October 23, 2017, 03:36 PM by Svar »

Offline serge0n

  • Posts: 7
Re: Another Kapex Bites the dust. Again.
« Reply #152 on: October 23, 2017, 02:43 PM »
The nearest thing you have is a DW 780, Bosch and Makita.  That’s a pretty huge gap.

What about the 12" Milwaukee with digital angle finder? It doesn't get a lot of press, but I heard it's an excellent saw and rivals Kapex in the dust collection department.

Offline Holmz

  • Posts: 4010
Re: Another Kapex Bites the dust. Again.
« Reply #153 on: October 23, 2017, 05:29 PM »
Well I’ve sold the Kapex. Sad to see it go but not worth chancing the cost of having to fix. Now it’s time to find a replacement.

Everyone should write Mafell to see if they’ll make a high end competitor to the Kapex.  There’s a growing market for high end miter saws in wood working.  It would be nice to a high quality Kapex competitor.  The nearest thing you have is a DW 780, Bosch and Makita.  That’s a pretty huge gap.

Or use prayer.
Why would Mafell want to hear you or me opine on what they should do?

If it is that great of an idea then start a company to compete.
Even easisr would a retrofit kit to change motors on the Kapex.
There are many opportunities for you.

Offline Peter Halle

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Re: Another Kapex Bites the dust. Again.
« Reply #154 on: October 23, 2017, 05:57 PM »
Nobody knows here for a fact (including myself) that Festool doesn't have something in the pipeline.  Same thing for Mafell.  It takes years to develop a tool so in my estimation only time will tell.

Peter
Disclaimer:  I have been involved with the development of some TSO Products.  I have offered thoughts and ideas freely.  I am not paid but I may receive products during the development process or afterwards.

Offline SRSemenza

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Re: Another Kapex Bites the dust. Again.
« Reply #155 on: October 23, 2017, 08:00 PM »

Or use prayer.
Why would Mafell want to hear you or me opine on what they should do?

If it is that great of an idea then start a company to compete.
Even easisr would a retrofit kit to change motors on the Kapex.
There are many opportunities for you.

Why wouldn't they? 

Pretty sure not everyone with a great idea started a company. Pretty sure sometimes those ideas were taken up by others or by companies.

Seth

Offline Steven Owen

  • Posts: 264
Re: Another Kapex Bites the dust. Again.
« Reply #156 on: October 23, 2017, 09:22 PM »

Or use prayer.
Why would Mafell want to hear you or me opine on what they should do?

If it is that great of an idea then start a company to compete.
Even easisr would a retrofit kit to change motors on the Kapex.
There are many opportunities for you.

Why wouldn't they? 

Pretty sure not everyone with a great idea started a company. Pretty sure sometimes those ideas were taken up by others or by companies.

Seth

Seth,

In a lot of ways it’s hard to understand Festool’s response to the issues to the Kapex.  They customer willing to drop $2000 on a miter saw, isn’t going to hesitate to spend $2500 on the vacuum clamp, $2000 grand on the Domino, $1000 on a Track Saw, $4500 on the Edge Bander, $1300 on the OF 2200; ect...

There’s more than just a miter saw at stake.  The customer with a really sour taste in mouth over a bad Kapex experience might be spending thousands of dollars with a competitor that would have otherwise been spent on a Festool product.

Offline SRSemenza

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Re: Another Kapex Bites the dust. Again.
« Reply #157 on: October 23, 2017, 10:05 PM »

Or use prayer.
Why would Mafell want to hear you or me opine on what they should do?

If it is that great of an idea then start a company to compete.
Even easisr would a retrofit kit to change motors on the Kapex.
There are many opportunities for you.

Why wouldn't they? 

Pretty sure not everyone with a great idea started a company. Pretty sure sometimes those ideas were taken up by others or by companies.

Seth

Seth,

In a lot of ways it’s hard to understand Festool’s response to the issues to the Kapex.  They customer willing to drop $2000 on a miter saw, isn’t going to hesitate to spend $2500 on the vacuum clamp, $2000 grand on the Domino, $1000 on a Track Saw, $4500 on the Edge Bander, $1300 on the OF 2200; ect...

There’s more than just a miter saw at stake.  The customer with a really sour taste in mouth over a bad Kapex experience might be spending thousands of dollars with a competitor that would have otherwise been spent on a Festool product.


Ummm, yeah, OK but not sure what that has to do with what I said in reply to what Holmz said?

Seth

Offline Kev

  • Posts: 7647
Re: Another Kapex Bites the dust. Again.
« Reply #158 on: October 24, 2017, 05:15 AM »
WOW ... this thread started in July and the KAPEX bashing is still going ... and I bet that 90% of the people commenting have never owned a KAPEX!

Regardless of the number of KAPEX failures ... over 150 additional posts on the topic on one single failure and 22,000 reads is bonkers.

It's one thing when a person that's had a genuine problem complains, but everyone else hopping on the bandwagon and bagging the product doesn't help anyone.

From the very nature of this thread and the downward spiral of so many other threads I'm now convinced that the KAPEX is fine apart from a number of statistically acceptable failures and the amplified noise on the FOG is the real problem.

I have a KAPEX and mine is going strong! [wink]

Offline Naildrivingman

  • Posts: 362
Re: Another Kapex Bites the dust. Again.
« Reply #159 on: October 24, 2017, 06:23 AM »
I know two other Kapex owners.  The other two have returned their saws for motor service and mine is currently being repaired.  I'm not sure that this is statistically acceptable as in this part of the world, the Kapex is a pretty rare bird. There are not a lot of owners compared to other areas.  I accept that mistakes in R&D and manufacturing happen. Once mine is returned, I will hope that the problem is resolved and it is anomalous. I will have about 1 year's worth of warrantee left. If the saw fails again (multiple failures of the same saw have been reported here on FOG) and it is beyond warrantee protection, I don't know what I will do, but suffice to say I will not be happy.
Dance with who brung ya...

Offline Arthur444

  • Posts: 8
Re: Another Kapex Bites the dust. Again.
« Reply #160 on: October 24, 2017, 07:25 AM »
Well mine bit the dust after only 13 months. The saw only has a 58% 5 star rating on Amazon and a lot of posts from people who had blown motors. I purchased a Makita LS1019L for 517$ and it does everything the Kapex does with a 15 amp motor. Unfortunately I think the cat is out of the bag per quality issues as I can't even sell mine. I've had mine on Craigslist almost a month and it's not going anywhere.

Offline SRSemenza

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Re: Another Kapex Bites the dust. Again.
« Reply #161 on: October 24, 2017, 09:44 AM »
Clearly there have been a number of legitimate Kapex problems posted on FOG.  If people want to continue spending their time debating the topic in this thread and other Kapex problem threads they are free to do so. Personally, barring something more from Festool, I would be inclined to spend my time discussing something else.

Seth

Offline Oldwood

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  • Alberta, Canada
Re: Another Kapex Bites the dust. Again.
« Reply #162 on: October 24, 2017, 11:01 AM »
"barring something more from Festool, I would be inclined to spend my time discussing something else."

I think the fact Festool has said nothing and looks like they are not going to is a large part of the discussion in these threads. [tongue]
Real knowledge is to know the extent of one's ignorance.
Confucius

Offline Steven Owen

  • Posts: 264
Re: Another Kapex Bites the dust. Again.
« Reply #163 on: October 24, 2017, 11:30 AM »
"barring something more from Festool, I would be inclined to spend my time discussing something else."

I think the fact Festool has said nothing and looks like they are not going to is a large part of the discussion in these threads. [tongue]

That may or may not be true.  There’s some wacky corporate laws around the world.  It’s likely Festool’s legal team will always be extemely cautious about anything being posted online.  A lot of companies around the world are ridiculously cautious these days.  They know comments made online and in social media have come to bite them in the butt when they least expect it.

Realistically there should be a recall.  A lot of companies prefer to do recalls without admitting legal fault whenever possible.

Most companies procrastinate on recalls until their 99.9% sure they have a working solution in place.   
« Last Edit: October 24, 2017, 11:51 AM by Steven Owen »

Offline Greg M

  • Posts: 285
Re: Another Kapex Bites the dust. Again.
« Reply #164 on: October 28, 2017, 03:31 PM »
I keep visiting these threads so that I can get feedback on possible replacements for the Kapex. I would have kept the Kapex forever but it’s obvious that it doesn’t last as long as other miter saws. So these threads continuing are beneficial.

It took a while to sell it on Craigslist but it did eventually sell.

Offline Naildrivingman

  • Posts: 362
Re: Another Kapex Bites the dust. Again.
« Reply #165 on: October 28, 2017, 04:01 PM »
My Kapex came back this past Wednesday.  Total time gone was three weeks and one day (including two weekends).  My vendor had an internal problem getting in touch with the correct department at FT, so the saw didn’t actually leave my vendor’s location until on week ago this past Tuesday.  That means in 8 days time the saw was shipped from MN to IN, unpackaged, inspected, repaired, repackaged and shipped back.

I have been somewhat vocal in my criticism of the Kapex failures.  I now need to be complementary to FT and my vendor for getting my saw resolved.

WELL DONE!!!
Dance with who brung ya...

Offline Steven Owen

  • Posts: 264
Re: Another Kapex Bites the dust. Again.
« Reply #166 on: October 28, 2017, 06:27 PM »
Has anyone ever figured out what’s causing the failures?  Is a case of the motor overheating?  Is a mechanical issue?

Offline harry_

  • Posts: 1160
Re: Another Kapex Bites the dust. Again.
« Reply #167 on: October 28, 2017, 06:56 PM »
Has anyone ever figured out what’s causing the failures?  Is a case of the motor overheating?  Is a mechanical issue?

Your tea leaves on the subject are as good as ours  [scratch chin]
Disclaimer: This post is for educational and entertainment purposes only. Any resemblance to real persons, living or dead is purely coincidental. Void where prohibited. Some assembly required. Batteries not included. Contents may settle during shipment. Use only as directed. No other warranty expressed or implied. This is not an offer to sell securities. May be too intense for some viewers. No user-serviceable parts inside. Subject to change without notice. One size fits all (very poorly).

Offline cash_23

  • Posts: 18
Re: Another Kapex Bites the dust. Again.
« Reply #168 on: October 28, 2017, 07:25 PM »
My company added one to the blown up list, thankfully it was during the warranty period. I Sent it back Thursday, Hoping for quick return and no further problems. We'd certainly hate to join the unfortunate ones that have had multiple problems with same saw. Also praying my personal Kapex doesn't go up in smoke too. Fingers crossed!!!

Offline antss

  • Posts: 1428
Re: Another Kapex Bites the dust. Again.
« Reply #169 on: October 28, 2017, 07:28 PM »
Quote
I have a KAPEX and mine is going strong!

Is yours a 110v version ?   
This seems to be a favorite counterpoint for our Euro and Australasian friends who overwhelmingly have 230v versions.  The ones that don't go poof after a few years or after cutting a truckload of thin material.  [tongue]

Quote
I'm now convinced that the KAPEX is fine apart from a number of statistically acceptable failures
Another counterpoint from those that don't have a saw just out of warranty facing a repair bill approaching 40% of a new one.  And remember, this is pretty much the most expensive saw on the market - so customers expect more than a few gee wiz features and saw that cuts straight.  And that their friend's saw still works.

Quote
"barring something more from Festool, I would be inclined to spend my time discussing something else."

I think the fact Festool has said nothing and looks like they are not going to is a large part of the discussion in these threads. [tongue]

I think they need to be held accountable for this poor behavior.  Saying you'll do something and then not following through is a cardinal sin in my view.  This venue is just as good a public billboard as anywhere to get out the message . 

Perhaps it would be more effective for those with broken Kapex saws to air the issue on Facebook or Twitter ?



Offline Peter Halle

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Re: Another Kapex Bites the dust. Again.
« Reply #170 on: October 28, 2017, 08:04 PM »
Quote
I have a KAPEX and mine is going strong!

Is yours a 110v version ?   
This seems to be a favorite counterpoint for our Euro and Australasian friends who overwhelmingly have 230v versions.  The ones that don't go poof after a few years or after cutting a truckload of thin material.  [tongue]

Quote
I'm now convinced that the KAPEX is fine apart from a number of statistically acceptable failures
Another counterpoint from those that don't have a saw just out of warranty facing a repair bill approaching 40% of a new one.  And remember, this is pretty much the most expensive saw on the market - so customers expect more than a few gee wiz features and saw that cuts straight.  And that their friend's saw still works.

Quote
"barring something more from Festool, I would be inclined to spend my time discussing something else."

I think the fact Festool has said nothing and looks like they are not going to is a large part of the discussion in these threads. [tongue]

I think they need to be held accountable for this poor behavior.  Saying you'll do something and then not following through is a cardinal sin in my view.  This venue is just as good a public billboard as anywhere to get out the message . 

Perhaps it would be more effective for those with broken Kapex saws to air the issue on Facebook or Twitter ?

I wonder if selective quoting will make it to the Olympics as a sport.  It seems to be fun, but then again how would you judge it?

Sorry for the distraction.

Peter
Disclaimer:  I have been involved with the development of some TSO Products.  I have offered thoughts and ideas freely.  I am not paid but I may receive products during the development process or afterwards.

Offline rizzoa13

  • Posts: 561
Re: Another Kapex Bites the dust. Again.
« Reply #171 on: October 28, 2017, 09:46 PM »
I wonder if diverting a conversation away from anything negative about Festool will be recognized as a sport also.

Offline SRSemenza

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Re: Another Kapex Bites the dust. Again.
« Reply #172 on: October 29, 2017, 12:12 AM »


Quote
"barring something more from Festool, I would be inclined to spend my time discussing something else."

I think the fact Festool has said nothing and looks like they are not going to is a large part of the discussion in these threads. [tongue]

I think they need to be held accountable for this poor behavior.  Saying you'll do something and then not following through is a cardinal sin in my view.  This venue is just as good a public billboard as anywhere to get out the message . 

Perhaps it would be more effective for those with broken Kapex saws to air the issue on Facebook or Twitter ?

    Hey, feel free to spend however much time you like discussing Kapex issues. Never said people had to stop. But , you know, it's not like it hasn't been talked over, and over, and over ,and over.  There is more to FOG than Kapex.

    Pretty sure there are several really big billboards on FOG relating to Kapex problems. They are not going away and will show as new / unread to anyone new, and have certainly been viewed a bajillion (guesstimate) times by anyone that has been here for a while. There is more to FOG than Kapex.

    I don't take the time to do the facebook and twitter thing, but I can't imagine that Kapex hasn't been talked about on those avenues. There is more to FOG than Kapex.

Seth

Offline SRSemenza

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Re: Another Kapex Bites the dust. Again.
« Reply #173 on: October 29, 2017, 12:20 AM »
I wonder if diverting a conversation away from anything negative about Festool will be recognized as a sport also.

 Hey, look over there!

 Nope guess it didn't work because there is all this negative stuff about Festool on FOG. Oh well, there goes my chance for the Olympics. Then again I wasn't really trying to divert attention from anything negative about Festool. If that were the intention we could make life easy and just ......... delete it all.

Seth

Offline Naildrivingman

  • Posts: 362
Re: Another Kapex Bites the dust. Again.
« Reply #174 on: October 29, 2017, 07:38 AM »
I agree that there has been too much negative about the Kapex.  It seems that there is something wrong with the motor given the seemingly limited market of the tool (because of price) and the number of problems noted with it.  I do question some of the other comment’s validity on issues like dust extraction and quality of cut. I personally do not share those sentiments or experiences.  My Kapex has been repaired once and I am pleased with the turnaround.  I also am one of the Pro 5 owners who had to return the tool for service.  I am pleased with that experience as well.

I own the DF 500, TS 75, 1400/2700 rails, RO 150, Carvex, T15, T18, Centrotec, CT 26 and OF 1400.  All of the tools do what I need/expect if them.  Are they the best in the world?  I don’t know.  But they are the best I can afford and that is good enough for me.
Dance with who brung ya...

Offline Holmz

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Re: Another Kapex Bites the dust. Again.
« Reply #175 on: October 29, 2017, 08:09 AM »
I noticed on the Tele last night that there was a Cheech-n-Chong movie on.
"Still smokin" was the title...
I has a slight smile and realised I was in a fog.

Offline cash_23

  • Posts: 18
Re: Another Kapex Bites the dust. Again.
« Reply #176 on: November 01, 2017, 09:07 AM »
I too hope Festool offers recall or longer warranty or something to remedy these issues. I just had company Kapex go up in smoke. I sent it back last Thursday and just got a call this morning that it's ready for pickup. So I think that is amazing turn around and I do appreciate that!  I'm hoping it doesn't happen again especially after warranty period is up like some have had happen. Or that my personal Kapex doesn't go up in smoke too. Here's to hoping and I'll be curious to see what if anything festool does to address the issues.

Offline Tim Raleigh

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Re: Another Kapex Bites the dust. Again.
« Reply #177 on: November 01, 2017, 11:06 AM »
Here's to hoping and I'll be curious to see what if anything festool does to address the issues.

It appears that they are replacing some units after they have been in repair once...

Offline antss

  • Posts: 1428
Re: Another Kapex Bites the dust. Again.
« Reply #178 on: November 01, 2017, 02:58 PM »
Here's to hoping and I'll be curious to see what if anything festool does to address the issues.

It appears that they are replacing some units after they have been in repair once...

What is this based on?

JNComplete was charged for his third repair back on 10/8.

Offline Naildrivingman

  • Posts: 362
Re: Another Kapex Bites the dust. Again.
« Reply #179 on: November 04, 2017, 07:31 PM »
Not replacement, but I have heard of some repairs being covered by FT outside of warranty. I think this falls in to the warranty language of “at vendor’s discretion” or something to that effect.

Dance with who brung ya...