Having trouble with your Festool power tool? Well, we're here to help you. Before posting to the forum, give us a chance to diagnose and resolve your issue. In the U.S. and Canada, call us toll-free at 888-337-8600 on Monday-Friday between 8a-5p EST or contact us via email at service@festoolusa.com. For other countries, please visit http://www.festool.com for contact information for your local Festool service department.

Author Topic: Anyone claimed on TS-55 req recall recently?  (Read 1510 times)

0 Members and 1 Guest are viewing this topic.

Offline egtlover74

  • Posts: 5
Anyone claimed on TS-55 req recall recently?
« on: April 11, 2018, 01:24 PM »
I just found out my TS-55 req has a safety recall on it after a close call with my defective uint.  [eek]  I found out Festool replaced and even upgraded for free of charge so I contacted Festool but was told repair is the only option.   I am not gonna lie to you but I was hoping for a replacement.  I am not a pro but occasional woodworking as a hobby.  Did anyone got their TS-55 req replaced recently under the recall?  I know a couple of guys got their TS-55 req upgraded to TS-75 as late as 2016.  Anyone else? 

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.

Offline TylerC

  • Festool USA Employee
    FOG Administrator
  • *
  • Posts: 1059
Re: Anyone claimed on TS-55 req recall recently?
« Reply #1 on: April 11, 2018, 01:44 PM »
First off, welcome to the FOG.

You might find someone on the FOG who has recently acted on the TS 55 recall. However, we very rarely get these submissions anymore. The recall was announced on October 1, 2013, and most of the recalls were processed in the following year or two. Approximately two years after the recall was announced -- I don't remember exactly when -- the options to replace or refund the tool were eliminated, and repair is now the only option.

Let me know if you have any questions.

Offline egtlover74

  • Posts: 5
Re: Anyone claimed on TS-55 req recall recently?
« Reply #2 on: April 11, 2018, 02:01 PM »
Yeah, recall was right after I purchased the TS-55 req.  That was when I first started to get into woodworking.  I was too busy learning the tool.  I wish I had know sooner.

Offline jobsworth

  • Posts: 5319
  • Does Anyone Know What Time It Is?
Re: Anyone claimed on TS-55 req recall recently?
« Reply #3 on: April 12, 2018, 11:17 AM »
Of course they are going to repair the saw rather than replace the entire saw.

 My Honda had a airbag safety recall, they didnt give me a new car they replaced the airbag.